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NCBNATIONAL CONTROLLING BODY WORKS FOR ARBITRATING CASES OF EXCHANGE QUALITY OF AIESEC IN INDIA, ITS LOCAL COMMITTEES, TRAINEES, AND EPS.
Role of NCB
NCB is the decision making body within AIESEC India on exchange quality issue.
NCB Will Analyse Information from Customer Gauge tool
(NPS) , draw inferences and Suggest changes in Programs across AIESEC India Local Committees.
NCB has the decision making power on cases happens on Local Committees of AIESEC India.
NCB is the initiate by AIESEC India to educate the national plenary to stick to XPP and improve exchange quality.
What can you expect from NCB ?
Consultancy for local committees in terms of exchange quality
Consultancy in terms of Exchange Program Policies implementation for local committees
Case solving, following-up and review
Support in passing cases to ICB(International Control Board)
Mail { 24 hrs } at: [email protected]
XPPEXCHANGE PROGRAM POLICIES ARE THE MAIN REGULATORY DOCUMENT OF AIESEC EXCHANGE PROGRAM
ALL EXCHANGE MUST BE CONDUCTED IN ACCORDANCE WITH THE POLICIES
Similarly there are many pages of XPP policies which can be invoked when necessary
NPSNET PROMOTER SCORE IS A SYSTEM TO ENSURE THE QUALITY IN THE DELIVERY OF OUR PROGRAMS TO OUR CUSTOMERS BY USING A FEEDBACK SYSTEM. PARTICIPANTS OF OUR PROGRAMS WOULD BE SENT A SURVEYALL THEY HAVE TO DO IS ANSWER ON A SCALE OF 1 - 10 IF THEY LIKED THE SERVICE OR NOT.
Detractors are those who would negatively brand our organisation due to unsatisfactory delivery of our program
Neutrals/Passives are those who are indifferent about our programs or would promote it for the wrong reasons (meaning they can get the service elsewhere)
Promoters are those who see value in our programs and would promote it to others
There is a system which does an analysis of the survey and presents for analysis and decision making
The system can be access through by logging on to www.cg-express.com
Flow of Filing a Case
Keep this in Mind
If you want to bring case to NCB, please make sure you go through personal talk, local level negotiation first.
You can also fill the NPS Survey in your inbox and request a follow up.
Please read through the XPP, and make sure XPP is violated in your case
Fill in the appealing application form here(get it from VP or link below):
http://www.myaiesec.net/content/viewfile.do?contentid=10170788. Send it to NCB email.
If you are not sure whether your case has violated XPP, feel free to contact NCB for consultancy.
Questions ???
