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LMH FOCUS AWARDS IMPACT DAY PROGRAMMEDEVELOPMENT SPECIALFIRE SAFETY COMPLIANCE
COMPETITIONS & MORE
Eco friendly My LMH - Would you like to do your bit for the environment and receive your copy of My LMH by email? If you’d like to ‘go greener’, and receive your copy by email, please send your name and address to [email protected] or call the Communications Team.
This newsletter is printed on FSC® Mix paper, using vegetable oil based ink and is 100% recyclable. It is sourced from a printer that is fully FSC® certified and is working towards ISO4001.Please consider the environment and recycle.
ISSUE 14 / APRIL 2015
Head Office @ The Observatory, 1 Old Haymarket, Liverpool, L1 6RA.
[email protected] www.liverpoolmutualhomes.org
LMH Connect0800 678 1894 0300 123 2300
Childline0800 1111
Crime Stoppers0800 555 111
Emergency Gas Leaks0800 111 999 24 hour
Emergency Water Leaks0800 330 033 24 hour
NHS Advice111
The Samaritans08457 909 090
Drugs / Alcohol helpline0800 776 600 / 0800 917 8282
Age Concern0151 330 5678
Careline0151 233 3800
Benefits Service0151 233 3009
Council Tax0151 233 3008
RAISE (Welfare Rights)0151 291 7850
Samaritans08457 909090
RSPCA 24 hours cruelty line0300 1234 999
Liverpool Direct 0151 233 3000 / 3001
National Domestic Violence helpline freephone0808 2000 247 24 hour
Useful Numbers
FREE
EVENT
SEEPAGE
10
ISSUE 12DEC 2014
Welcome to My LMHSpring is often seen as the ‘growing season’ – new life in the fields, new flowers and plants in the ground. For LMH it is a period of growth as well as we welcome tenants to their new homes in Granby in Liverpool 8 and Ellergreen Green in Liverpool 11. We have started exciting projects that will see new homes being built or refurbished across the City. Over the next three years we will be building over 1,000 new homes and bringing a further 1,000 empty properties back into use. Take the time to find out more in our Development Special on pages 11-14.
Many of our customers continue to be affected by Welfare Reforms. LMH is here to help and support you through these changes. Please take time to take a look at Money Matters on page 6 or if you would like to speak to someone please do not hesitate to contact us through LMH Connect or come in to oneof our local housing offices.
We are proud to be working with Liverpool City Council to create Liverpool Mutual in Work which will provide lots of employment and training opportunities for LMH residents. Find out more on page 4.
This edition brings you the opportunity to nominate those people or organisations that you think deserve to be recognised for their hard work and commitment.
This really is a bumper edition with lots of useful information. We hope you enjoy it.
If you have any comments or suggestions regarding the newsletter you can send them to us at: [email protected] or call our Customer Service Centre at LMH Connect.
The LMH Newsletter Editorial Panel.
Team sponsorship
Free Swimming Passes
HMS has chosen our 5 sports teams to sponsor for 2015.
After a hugely successful first year sponsoring sports teams, HMS has offered another £2,500 in sponsorship funding once again and the winners are:
• LITHERLAND REMYCA FOOTBALL CLUB• BERKLEY JUNIORS FOOTBALL CLUB• AC ATHLETICO• LIVERPOOL FEDERATION GIRLS FOOTBALL CLUB• LIVERPOOL ST HELENS MINOTAURS
Our Children’s health bursaries are a great way to get your children active for the summer. LMH can offer customers the opportunity to apply for funding for their children to partake in any physical activity. Some examples include 8 weeks swimming course, 12 weeks cheerleading or even 6 weeks football training.
Application forms are available by sending a request to the Community Regeneration Team.
LMH recognises that the health and wellbeing of customers is most important. With this in mind we are offering customers a chance to apply for a free 8 week swimming pass to be used in any Lifestyles sports centres. In order for the pass to be beneficial, customers must agree to use it at least twice a week. Applications will also be approved after tenancy checks have taken place.
LMH is currently in the process of setting a 3 year contract to provide a holiday club that would be free for all children of LMH households to attend.
Camps would run every school holiday with the exception of bank holidays and Christmas. To register your interest, please contact the Community Regeneration Team via LMH Connect.
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My YoungLMH
A celebration of the good things happening at LMH and in our neighbourhoods. Do you know a tenant, neighbour or staff member that you think deserves recognition. To find out more about the awards and how to nominate go to pages 16 & 17.
Why not enter this year’s Garden Competition with awards for lots of gardens including Best Container, Best Communal, Best Grow Your Own – it’s quick and easy to enter. Find out more and enter your garden on page 24.
Following on from the extremely successful event last year – Housing Associations, Liverpool City Council and partner agencies are looking to recognise Older People and the many outstanding people who provide services in this area. Full details on page 23.
Children’s Health Bursaries
School Holiday Clubs
COMPETITION WINNERS! Congratulations to:
Sonny McDowell from L5 who won a £10
voucher after completing the wordsearch in
our Winter Newsletter.
Owen Thompson from L8 who won a £10
voucher after finding the 6 christmas trees
hidden in our Winter Newsletter.
The Communities Champion
Val Rogers from Vensall & The Green
Tenants and Residents Association has
been shortlisted for the TPAS (the tenant
empowerment organisation) Tenant of the
Year award 2015.
We wish Val every success and hope she brings home the award. It would be very well deserved.
HELP US TACKLE
You can be confident in reporting Anti Social Behaviour (ASB) to LMH. We encourage all residents to work with us in reporting and tackling nuisance and ASB issues. Cases where we have to take legal action are greatly strengthened at court when we have witness reports and evidence. To report nuisance and ASB call:
IF IN DOUBT KEEP THEM OUT!
Although bogus callers are quite rare, they can be particularly upsetting.
If you suspect you have been visited by a bogus caller – let your landlord, police
or local council know
If you witness a crime dial 101 (non emergencies) or if you have any other information ring Crimestoppers
anonymously on 0800 555 111 and quote‘Neighbourhood Alert’.
In case of emergencies call 999
ONE MAGNIFICENT CITYMay 2015 will welcome the Three Cunard Queens; Queen Mary 2, Queen Elizabeth and Queen Victoria who will meet in the River Mersey for the first time in an event that will make maritime history. Following this spectacular once in a lifetime event, the International Mersey River Festival and On the Waterfront concerts will take place on the Pier Head and Albert Dock sites in June for all ages to enjoy.
For more information visit: www.onemagnificentcity.com and follow Culture Liverpool on Facebook and Twitter.
WELFARE REFORM TENANT CHAMPIONS PROJECTLMH are looking for a number of local tenant representatives who would be willing to work
with us to become champions of welfare reform.
The project would involve training to increase knowledge and awareness. It would also enable tenants to help to promote key messages and
signpost to support services available to people affected by changes to welfare benefits.
If you are interested in working with LMH, would like more details or an informal discussion
please contact Jan Calland You can email us at [email protected] or contact
us via LMH Connect on 0800 678 1894
1
NoticeBoard
County Road is one of the main arteries into and out of the city. It is also one known for looking slightly scruffy. Well to end this image LMH took part in the Big County Road Clean up.
Spread out over the week from 2nd to 6th March, LMH along with other partners like Tesco, Alsop School, some of the local businesses and County Councillors helped to spruce up the area. Staff from our North Office donned gloves, hi-vis vests and litter pickers and walking around the surrounding streets in the perishing cold filled bags up with litter from the roads and pavements.
By the end of the week, Country Road looked a lot smarter. If you get the chance, have a walk down there and also check out the fabulous spray paint mural of a lady on the shop front of the old Ethel Austins, you’ll be impressed.
KILLINGTON WAY. “Youths are climbing over the walls from County Road.” Diamond rails have now been installed on top of the walls.BOUNDARY ROAD/LATIMER STREET.
“Constant fly-tipping is making the area look unsightly.” We sent out letters warning of possible fines. LMH worked hard with Liverpool City Council’s Environmental team and successfully went on to have 2 tenants given penalty notices.GLOBE STREET.
“There is anti social behaviour on a patch of land behind the houses and a large drop into the ally.” We cut the bushes back so people can no longer hide and erected fencing to remove the danger of the drop.
What do you think of it so far?
Having a blast!What a glorious day the Westminster Estate Impact day turned out to bee. I say bee because the amount of activity going on was like a hive, everyone buzzing about.
The Ladies from Adelaide House got stuck in, cleared the area and put in a sterling effort planting rose bushes and other flowers in a newly created enclosed garden, which LMH staff and Elaine from WETRA covered in loose bark chippings. Liverpool City Council kindly provided some members of the HIT team to knock down a derelict and dangerous wall.
Two of the day’s highlights were the kind provision of ‘Lumberjacks’ from the City Council to cut back some very high and dangerous trees, and the renovation of a pillar from Kirkdale Industrial School. The pillar dates back to 1843 and is the only remaining part of the original grand building that took up the whole of the Westminster site before it’s demolition.
All the hard work really paid off and everyone went home with a smile on their face. Councillor Joe Hanson will be providing funding for further renovations.
Rubbish!
BEFORE
AFTER
WE DIDYOU SAID
2
SouthHousing
LMH, HMS, Liverpool City Council, Merseyside Police, Merseyside Fire & Rescue Service and Community Payback all came together with the Tenant and Resident Association from The Green to spruce up the area.
The green areas were cut and pruned and the estate was cleaned up. Councillor Peter Brennan who was in attendance said “A massive thank you to all the organisations, partners and individuals who helped out. The area looks amazing and I know the residents were very happy and appreciative as were ourselves as local councillors, a fantastic example of true partnership working at it’s best!!” Those comments were also echoed by Councillor Gary Millar who was also in attendance on the day.
Residents completed survey’s to gather views of how LMH and the City Council can improve the services. Please see the schedule on page 9 for a Community Impact day near you.
A new piece of public art dedicated to World War One has been unveiled at Liverpool ONE. This giant penguin was designed by Matilda Ashworth from Gateacre. More than 70 children at the school put forward designs for the penguin and Matilda came up with the winning design, which features the penguin in uniform from the era painted with images from the battlefield and poppies.
Councillor Mark Norris assistant Cabinet Member for Education and Children’s Services, said: “When we came across the penguin we decided we had to find a way of turning it into a piece of public art. Matilda’s design is a wonderful tribute to the role the city played in World War One.
Matilda said: “I had the idea because at school we were learning about World War One as it is 100 years since it started. It looks better than I expected it to and I am really excited and happy!”
LMH, in partnership with STEC (Speke Training and Education Centre) have launched a new digital hub offering I.T. training and a Job Club in the Bridge Chapel Centre. Heath Road, Garston, L19 4XR. LMH have gifted 10 computers to the project and it is already looking like we will need more! Our training course is appropriate to all levels of computer knowledge and will help you do anything from switching a computer on to how to be safe while searching the internet.
The sessions run from 10am -12pm every Friday so come along and see what is on offer. All courses and assistance are free for LMH tenants, so all we need from you is time and commitment.
Great ‘digi’ news for South Liverpool tenants
Penguin tribute to World War One
Having a blast!The Green Community Impact Day
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NorthHousing
Do something amazing
Community Regeneration
Employment & Training
We are calling on local people to dedicate just an hour or two a week to help older people in our community live happier, healthier, independent lives. As part of our Good Neighbour Scheme you can act as a local volunteer who will help out with all the things a friendly neighbour would do. The service is free to all LMH tenants over the age of 60 and offers practical help that can make all the difference, whether it’s assisting with shopping, collecting prescriptions or just chatting over a cup of tea.
Angela Forshaw, Director of Landlord Services for LMH said “The idea is to establish a pool of volunteers who will support older people in their own homes to maintain their independence. It’s about what the resident wants” If you are interested in finding out about the service we offer or volunteer opportunities contact service manager Eileen Deakin on 07436 799 258 or Alan Feenan via LMH Connect.
The Community Regeneration Team have lots of initiatives for customers, and their families to get involved with. You can find details of some of our projects in this section. However we want to make sure that we are providing what you want so please let us know if you have any ideas you would like us to develop. If you would like any more information or to book onto any of the courses please call our Community Regeneration Team at LMH Connect.
LMH is now working with the Council. ‘Liverpool Mutual In Work’ will provide access to lots of employment and training opportunities for LMH residents. You can enrol for any of our courses by coming along to one of our open days or if you want to improve your maths or English come along to one of our assessment days.
We also offer a variety of courses to meet the interest of each learner along with a range of accredited qualifications. At one of our open days you will be able to chat to a tutor, and enrol on a course of your choice.
For further information visit our website: www.liverpool.gov.uk/learninliverpool or phone our helpline 0151 233 1933.
LMH is holding a Tenant and Resident Association and Shareholder conference on 29th May. The Community Regeneration Team will also have a stand at both Picnic in the Park events so please come along and talk to us. Look out for our activities on twitter, facebook and on the LMH website.
4
CommunityRegen
Health and Wellbeing
Financial Inclusion
Digital Support
Our Community Regeneration Team work on a range of projects that look to benefit all LMH households including:
Exercise (Zumba) and Chill Out sessionsAqua Natal ClassesCook and Taste sessionsAdvice from the LMH Health & Wellbeing OfficerWeight Management Aqua Fit ClassesWalking, Pramathon and Running EventsSchool Holiday ClubsChild Health BursariesBig Apple Vans (provides fresh fruit & vegetables to LMH neighbourhoods)
LMH provide structured training to suit the learner’s requirements at digital hubs across our neighbourhoods and in our offices, please call our Community Regeneration Team to find your nearest hub:
Informal IT TrainingJob ClubsDigital Champion TrainingInternet access for customer useAccredited training available on requestUniversal Job MatchEmployment Support & CV Writing
LMH is committed to supporting residents who may be suffering financial
hardship. LMH are able to offer range of services that support customers’
needs. If you have any concerns around:
Rent arrearsUnemploymentTraining needsUniversal CreditClaimant commitmentNeed advice on opening bank accounts/setting up direct debits We also work in partnership with RAISE Welfare Benefit Advice Service, Credit Unions, Food Banks and
the Illegal Money Lending team to help improve residents financial circumstances .
5
CommunityRegen
Fuel Debt, Energy Efficiencyand Money Advice
With Universal Credit now being rolled out in Liverpool, LMH have produced a number of information leaflets. These are available from your local housing office or you can download them from our website. If you have any questions or concerns around Universal Credit please call us at LMH Connect.
Are you worried over increasing fuel costs, arrears on your fuel and water bills and managing your household budget?
LMH is working in partnership with Liverpool Central Citizens Advice Bureau to provide help, advice and support to our tenants.
To speak to one of our specialist advisers please call LMH Connect on:
or visit our website:www.liverpoolmutualhomes.org
MoneyMatters
6
MoneyMatters
DIGITAL ACCESS SUPPORT HUBS
TENANT SCRUTINY WELFARE REFORM
DASH along for some Personal Budgeting Support
As part of Universal Credit roll out Liverpool City Council is providing access to Personal Budgeting Support (PBS) at their Digital Access Support Hubs (DASH). The focus for PBS will be on one-to-one specialist financial management and debt advice, as well as helping you in making a Universal Credit application. PBS referrals are received from DWP Work Coaches. At your PBS appointment the Advisor will discuss your financial circumstances and your financial management skills.
Liverpool City Council are also providing local DASH outlets. Just call in.
The locations of the DASH outlets are:-
• Speke-Garston Ward - Garston Urban Village Hall, Liverpool 19• Everton Ward - Liverpool 6 Community Association, Liverpool 6• Princes Park Ward - Kuumba Amani Millennium Centre, Liverpool 8• Norris Green Ward - Ellergreen Community Centre, Liverpool 11• Kensington & Fairfield Ward - Kensington Community Learning Centre, Liverpool 7
Each DASH can provide:-
• Access to an advice worker• Access to free-to-use PCs• Access to freephone helplines• Access to free-to-to use wifi The DASH Advisors have:-
• Achieved significant financial results for clients• Issued more than 100 food bank vouchers• Provided advice on lowering fuel and other household costs• Increased digital awareness
The DASH hubs have assisted residents to achieve significant financial outcomes including benefits gained, debts handled and grants.
A MESSAGE TO ALL TENANTS ON HOUSING BENEFIT Do you receive Housing Benefit? The Tenant Scrutiny Panel are an independent group of LMH tenants who are working with LMH to make sure tenants are supported through the period of change to Universal Credit. What do you think of LMH’s efforts to support you through the welfare reforms? Contact Natalie Pryor on 0151 235 2493 or email [email protected] if you would like to talk to a Tenant Scrutiny Panel Member about your experiences.
7
MoneyMatters
We are currently recruiting tenants to join the independent Tenant Scrutiny Panel, a small team who work in partnership with LMH staff to hold LMH to account for all customers. They carry out in depth scrutiny reviews and research to find out how LMH are performing and make recommendations to improve services. A willingness to learn and ask questions are the only things you need! In return you will be able to:
• Use skills you already have to benefit the wider community • Learn new skills to broaden your experience• Network with a range of like-minded people• Be part of and help shape the future of LMH housing services To find out more ring Natalie Pryor on 0151 235 2493 or email [email protected]
LMH with support from The Womens Organisation, the Pakistani Association, Merseyside Yemeni Community Association, and the Somali Community have this year formed the LMH and Womens Organisation Community Partnership. The Partnership have held three advice surgeries at the Yemeni Community Centre on Beaumont Street, L8 giving advice on business set ups, training opportunities and how to become a tenant and book repairs.
Abdul Ahmed of the Yemeni Centre described the partnership as “A positive approach to tackling local community issues” they were also grateful for the support HMS gave, providing free paint to paint the Yemeni Community Hall.
Omar Mohammed of the Somali Centre said , they were “Delighted to be part of the LMH Partnership” LMH have supported their digital inclusion project from its Community Initiatives Fund. The Partnership are planning more Housing Advice surgeries and a range of cultural events later in the year
We Want YOU!
Yemeni Centre Partnership
TENANT SCRUTINY PANEL MEMBERS WANTED
Tackling Cyber BulliesLMH have part funded the roll out of a new resource to tackle cyber-bullying called CyberSense, in connection with Liverpool charity, Ariel Trust. CyberSense is available to all primary schools free of charge if they participate in the evaluation of the programme.
CyberSense is a fun, interactive online educational resource aimed at primary school children. It will raise awareness of cyber-bullying, providing children with the skills to recognise, respond to and report cyber-bullying and promote staying safe online.
If your school is interested in accessing CyberSense please contact [email protected].
8
CustomerInvolvement
Tenancy Agreement ReviewWe will shortly be commencing a review of our Tenancy Agreements to make sure they reflect good practice nationally and are up to date. The Tenancy Agreement is an important legal document that sets out the rights and obligations of both the tenant and LMH as the landlord.
It is considered good practice to regularly review the terms and conditions of the Tenancy Agreement to ensure they meet the requirements and aspirations of LMH and its tenants and to ensure that changes in legislation are accommodated within the Agreement. Any changes to the LMH Tenancy Agreements would only affect those people signing up to a new tenancy agreement with LMH. If you would like to tell us what you think about your Tenancy Agreement or make any suggestions for amendments or improvements you can do this in a number of ways:
Online at www.liverpoolmutualhomes.org/tac or email us at [email protected] in to our office or telephone us at LMH Connect to give us your views.
As with previous years we will be holding a number of Community Impact Days across the City. These are an opportunity for you to come and speak to LMH officers and other agencies about any issues or concerns you may have in your neighbourhood, as well as getting involved with sprucing up the area. We will have a range of free activities, including dog chipping, free hanging baskets or planted pots and free fruit bags to name but a few. Check out the dates and venues below for an impact day near you.
Community Impact Days
Impact Day Vehicle Location Date
Clubmoor Abingdon Car Park 29/04/2015Everton William Henry St corner John St 13/05/2015Woolton Thornside Walk Car Park 14/05/2015Cressington Jericho Lane 26/06/2015Clubmoor Daneville Rd corner Lambourne Rd 08/07/2015Knotty Ash Dalemeadow Road Car Park 16/07/2015Clubmoor St Christopher’s Car Park 22/07/2015Riverside Tesco’s Car Park 31/07/2015Kirkdale Centre Whitehall Estate (tbc) 05/08/2015Warbreck Flowers Estate 19/08/2015Anfield Ayrshire St Car Park 02/09/2015Riverside Upper Pitt Street 04/09/2015Childwall Gourley Road Car Park 10/09/2015Everton Downing St 16/09/2015Allerton Ramsey Close 18/09/2015Princes Park Mulgrave Street 01/10/2015
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CustomerInvolvement
Picnic inthe Park
FREE ACTIVITIES INCLUDING: FAIR RIDES / TRY A TRADE
FOOTBALL SKILLS / FACE PAINTING & LOTS MORE
Saturday 9 May 2015 I 12.00noon - 4.00pm Princes Park - Ullet Road, Liverpool, L8 3SR
Saturday 6 June 2015 I 12.00noon - 4.00pm Stanley Park - Walton Lane, Liverpool, L4 2SL
A FUN FAMILY DAY OUT
Picnic in Park is our alternative tenant and resident conference where you can see some of the great work we do. It is our way of giving something back to the community while still getting important messages out and doing so in a fun, family friendly way.
We know family days out can be expensive so bring your picnic, family and friends to enjoy two free days out.
THIS SUMMER
Everyone is welcome
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BRING YOUR OWN PICNIC & ENJOY A FREE DAY OUT
FREE EVENT
• Completed a total of 173 new homes across four sites
• Brought back into use a further 24 empty properties across the city
• Became Liverpool Strategic Housing Delivery Partner - working in partnership with Liverpool Council and Redrow to develop 1000+ new homes and bringing 1000 Empty Homes back into use
• Won Knowsley Strategic Housing Sites Bid - working in partnership with Countryside Properties to develop four key sites in the Borough and providing shared ownership units
Development Update 2014/16LOOKING BACK 2014/15 LMH:
BARLOWS LANE 18 NEW HOMES
POETS PARK 51 NEW HOMES
NORRIS GREEN (PHASE 1) 40 NEW HOMES
ELLERGREEN 64 NEW HOMES
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DevelopmentUpdate
Work has begun on-site to transform a prominent tower block that flanks a key route in and out of Liverpool city centre.
LMH has appointed contractor Willmott Dixon to start works to overhaul Marwood Tower. The £8m revamp will see the tower situated between Great Homer Street and Kirkdale Road transformed into 81 modern apartments for over 55s.
The scheme will see 57 flats completely refurbished and 24 new apartments built to provide a mixture of 1 and 2 bedroom properties.A new arc around the base of the tower will be built that includes a courtyard garden and a community consultation exercise is taking place to decide the designs and features.
Work has started on the second phase of housing at Norris Green Village, working with Countryside Properties to develop a further 56 homes. The mix of two and three bed properties are due for completion late 2015. Over the last year LMH has contributed to the overall regeneration of this area, building over 100 new homes as well as transforming vacant land into 74 eco-homes.
TOTAL NEW HOMES 14/15
173TOTAL NEW
HOMES 15/16
274
MARWOOD TOWER
81 NEW HOMES
NORRIS GREEN (PHASE 2) 56 NEW HOMES
IF YOU ARE INTERSETED IN ANY
OF THESE PROPERTIES OR WOULD LIKE FURTHER
INFORMATION PLEASECONTACT LMH ON:
GRANBY
47 NEW HOMES
LOOKING FORWARD 2015/16:
LIVERPOOL
12
DevelopmentTeam
LMH in partnership with MCI Developments has started work on the site at Hazeldale Road to provide 58 new family homes. The properties are a modern design and include many energy efficient features to help reduce fuel bills. The properties are due to be finished in September 2016.
Work started in January to develop a new housing scheme on a prominent piece of land at Duncan Street within the ‘Tribeca’ regeneration site. The location is a key gateway in the city, near the cathedral, China town, shops and business district.The scheme features eight two-bed and four three-bed homes. The development is due to complete in December 2015.
Due for completion in May 15. The site formerly occupied by a block of flats and a vacant hostel ‘Langtry House’ has now been transformed to provide 20 new family homes. There will be 15 modern, spacious, 2 bedroom houses, and 5 x 2 bedroom bungalows, all with level access and walk in shower rooms.
LANGTRY ROAD
20 NEW HOMES
DUNCAN STREET
12 NEW HOMES
HAZELDALE ROAD
58 NEW HOMES
CITYWIDE
17 REFURBISHED HOMES
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DevelopmentTeam
LMH has completed the first of its newly refurbished Victorian terraced houses within the ‘Granby Four Streets’ renewal area of Liverpool 8, with the first resident moving into Jermyn Street in March 2015. The properties have been completely overhauled from rundown derelict shells into spacious modern 2, 3 and 4 bed family homes.
In total LMH is bringing 47 properties back into use across Jermyn Street and Cairns Street with the final home being ready at the end of September 2015. LMH is working in partnership with Liverpool City Council, the Community Land Trust, the Northern Alliance Housing Co-operative and Plus Dane Group as part of the wider regeneration of the area and this will see over 100 properties being redeveloped amounting to over £14million of investment.
The Homes and Communities Agencies ‘Empty Homes Programme’ is due to end in March 2015. In the last three years LMH have brought 17 long term vacant properties back into use, providing homes and improving our streets and neighbourhoods.
Finborough Road is just one of our success stories! The property sat within an LMH estate and was a hub for anti social behaviour and rubbish dumping! The works contracted to HMS have totally transformed the property from a derelict shell to a modern, thermally efficient property.
BRINGING EMPTY HOMES BACK TO LIFE
CITYWIDE (FINBOROUGH ROAD PICTURED) 17 REFURBISHED HOMES
BEFORE AFTER
GRANBY 47 NEW HOMES
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DevelopmentTeam
The Positive Peoples Platform (PPP)
Focus On Handel Court
The PPP is a forum set up specifically for tenants living within sheltered housing. The aim is to have all 17 schemes represented. The group acts as the voice of our sheltered housing tenants. They are able to challenge and contribute towards service improvements they have a platform to discuss their issues with other schemes. They regularly share their ideas for social events and fund raising activities.
Each scheme has the opportunity to vote for their chosen representative via an annual election. Meetings take place every 6-8 weeks with managers from various service areas from LMH. The last meeting took place at Mazenod Court in March with our Chief Executive Steve Coffey and our Director of Landlord Services Angela Forshaw attending.
If you are interested in becoming a member or would like to know more you can call the Sheltered Housing Team on 0800 678 1894.
Handel Court is situated in the heart of Lodge Lane, close to Sefton Park with excellent public transport links into the city centre and across the city.
It is purpose built Sheltered Housing Accommodation, comprising of 38 apartments for singles and couples, set in beautiful mature gardens. Each apartment has modern, high specification finishes including fitted kitchen with white goods provided and a level access shower for convenience. Your security is given priority at Handel Court with CCTV coverage, fobbed access via automatic main entrance door to the scheme and 24 hour emergency response via a call system. A dedicated scheme manager is also present during weekdays.
Handel Court benefits from a major investment in the communal areas and facilities. There is a bright, spacious, comfortable lounge, large kitchen and bathroom with bath, access to WIFI hotspots in the foyer and lounge, access to computer equipment, a laundry, hair salon and games room including pool table.
If you are over 55 years and would like more information or would like to view Handel Court you can call the scheme direct on 0151 727 8302 or via LMH Connect.
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ShelteredHousing
LIVERPOOL MUTUAL HOMES
Focus Awards 2015The LMH Focus Awards are a celebration of the many good things that are happening at LMH and in our neighbourhoods. The awards give us the chance to positively recognise the key individuals, tenant groups, teams and partner organisations that have gone the extra mile throughout the previous year and who make an outstanding contribution to making our vision a reality.
The teamwork and effort of tenants, staff and partners in delivering the LMH vision this past year has been phenomenal, and the Focus Awards are the perfect way of recognising this and saying a big ‘thank you’ to them all. Tenants, staff and partner organisations have all contributed to the remarkable progress made in LMH’s communities and neighbourhoods.
The 2015 Awards ceremony will be held on Friday 19th June. There are a number of ways you can nominate the people you think have made a difference over the last 12 months:
Complete the form on our website www.liverpoolmutualhomes.org/focusawards.Collect a booklet from your LMH housing office and return it completed.Or, post it in an envelope marked FREEPOST LMH (no stamp required).
WHO HAS GONE THE EXTRA MILE? WHO DESERVES TO WIN?
Nominations closing date:8th May 2015
Staff Member of the YearThe LMH member of staff whose passion and commitment has made the biggest difference• Do you know a colleague who deserves that special mention? • Whose work has really impressed you and what makes them stand out?
Team Leader of the YearThe team leader or manager who has been an exceptional role model and has demonstrated the most effective leadership• Who has been an outstanding leader of their team and really stands out?• Is there a particular moment or piece of work that really impressed you?
Team of the Year
Not just one or two stars – an entire LMH team that has made the biggest difference to customer service and delivery• Which team has made the biggest positive impression on you?• How have they contributed to customer service and meeting LMH targets?
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Focus Awards
Partnership Award
The partner organisation or contractor that has pushed the boundaries to deliver excellent services• Which of our partners deserves an award for their work achievements with LMH?• What makes them a special partner?
Volunteer of the Year
This award recognises the outstanding contribution made by a volunteer to support people, enhance communities or really make an impact on peoples lives• Do you know someone who is making a real difference through voluntary work?• Tell us what they are doing and why they impressed you? Neighbour of the YearThe individual, couple or family that has done the most to make their neighbourhood a better place• Who does the most to help people and really deserves an award?• How is life on your road, street or estate better because of them?
Tenant or Community Group of the YearThe community or tenant group that has made the biggest difference to lives in their community• Is there a hardworking group in your area that really supports your community?• What sort of things do they organise and how is their work special?
Ken Hughes Memorial AwardAPPRENTICE/TRAINEE OF THE YEARKen Hughes supported our work from the outset and, as a tenant board member, worked tirelessly to promote our work. This award recognising the contribution made by an apprentice or trainee is dedicated to his memory• Do you know someone who has excelled as an LMH apprentice or trainee?• Tell us about them, what they are doing and why they should win!
Special Recognition Award
A member of staff, individual partner officer, tenant or resident who has gone the extra mile to help• Do they go out of their way to make a difference?• What has been their most outstanding achievement over the last year?
Focus Awards
17
Anti-social Behaviour
Success in tackling ASB
Action on drugs
You can help
With the support of customers and residents, we continue to have success in tackling anti-social behaviour across our neighbourhoods. LMH’s experienced and dedicated community safety and housing teams continue to work closely with partner agencies such as the City Council, Police, Fire Service as well as individual residents and community groups in tackling ASB and building strong and resilient neighbourhoods where people chose to live and work.
Your involvement as a resident in reporting ASB and assisting LMH in taking action against perpetrators is key to resolving issues. In recent months we have achieved a number of successful outcomes at court, including injunctions and eviction against those few people who seem not to care about other people’s wellbeing in the community and have not heeded warnings to address their anti-social behaviour.
In February a couple in Springwood Avenue were evicted from their home due to their persistent anti-social behaviour and failure to heed warnings from both LMH and the court. In the same month a tenant was evicted in Dovey Street for drugs related offences.
Successful court actions arising from ASB enforcement action against tenants in Richard Kelly Drive (Walton), Prescot House (Old Swan) and Grafton Street (Dingle) also resulted in evictions and/or the tenants giving up possession of their home in February and March.
You can be confident in reporting ASB to LMH. We encourage all residents to work with us in reporting and tackling nuisance and ASB issues. Cases where we have to take legal action are greatly strengthened at court when we have witness reports and evidence.
TO REPORT NUISANCE AND ANTI-SOCIAL BEHAVIOUR CALL LMH CONNECT: 0800 678 1894 – FREEPHONE 0300 123 2300 - Low rate call from Mobile
LMH continues to work closely with residents, the Police, Fire Service and local authority to take action against residents who allow use of their homes for supplying or cultivating illegal drugs.
18
ASBUpdate
LMH supports Action Against Hate Crime
Hundreds of LMH tenants and leaseholders who have taken advantage of the Home Contents Insurance Scheme (operated in partnership with RSA) know they have the peace of mind that if incidents happen to them they only need to call 08456 718 172 in order for their loss of personal belongings to be dealt with immediately. Everyone who takes out a policy have their insurance cover automatically increased by 10% during religious festivals at no extra cost.
If you would like to take advantage of this insurance cover, where everyone pays the same premiums no matter what part of Liverpool you live in, please contact LMH Connect to request an application form (pictured here).
LMH has partnered with the Police and Crime Commissioner (PCC) and StopHate UK to promote awareness around issues of Hate Crime and create a network of third party reporting centres on Merseyside where victims/witnesses of hate crime can make a report.
You may notice the red hand sign on main entrance doors at LMH offices – this indicates LMH is taking part in the scheme and that staff can help anyone who is a victim of Hate Crime in ensuring the incident is reported.
The PCC has commissioned the services of the charity, StopHate UK to take reports and there are already a number of organisations, including LMH who have signed up to the scheme.
In times where the media is reporting heightened tensions relating to minority groups being targeted, it is vital that all communities and agencies remain alert and responsive and pull together to prevent hate crime, as well as providing support to victims at the first point of contact.
If you need more information on how to tackle hate crime or how third party reporting works, please contact us. You can also report incidents directly to StopHate UK by calling 0800 138 1625 or text relay on 1800 10800 1381 625.
Working together, we can send a strong message that hate crime is not tolerated in our communities.
Value Insurance
19
ASBUpdate
HMS SHORTLISTED FOR UK HOUSING AWARDHMS have been shortlisted in the UK Housing Awards in the Maintaining High Quality Homes category.
The shortlisting reflects our technological approach to increasing the speed and efficiency of responsive repairs and gas servicing to LMH’s 15,000 properties.
We invested to equip all 270 members of frontline staff, such as joiners, electricians, plasterers and cleaners with PDAs, tablets, Skype software and handheld Zebra printers.
Our campaign has been a huge success with work completed quicker while causing less disruption to residents.
GAS SERVICING ACCESS
By law LMH is responsible for undertaking gas servicing in your property and HMS will need to access your home every 12 months to carry this out. It is very important for your safety that you give us access to your home to undertake gas servicing, it will take less than an hour. By not giving us access you are putting yourself and your neighbours at risk.
For example, if we are unable to access a property in a block of flats to service it’s gas appliances, it puts all other customers at risk even if they have had their services undertaken. If we are unable to gain access to a property we place a red warning sticker on the door (shown in picture). If you see one of these red warning stickers on your door call us immediatley. We are also asking you to be aware of stickers on your neighbours’ doors and keep yourself or your neighbours safe by providing vital information to us eg:
• DO THEY WORK NIGHTS?• ARE THEY AWAY FROM THEIR PROPERTY?• DO YOU KNOW A RELATIVE WE CAN CONTACT?
If you have any information please do not hesitate to contact us on 0800 678 1894 / 0300 123 2300
Your local Building & Maintenance Company
FINALIST
BuildsRepairsMaintains
20
HMSUpdate
In response to customers’ needs LMH is overhauling our Responsive Repair service. By working together in partnership with residents, we want to design a service specifically to meet the requirements of the customer. The central commitment is simple, to offer convenient appointments and a quick response to emergencies.
We are implementing an innovative way of managing repairs from 1st May
We have reviewed our repairs service; currently repairs come under three categories, Emergency, Urgent and Routine. During the review staff and customers questioned why we do things a certain way – is it because it is the best way, or because we’ve always done it that way? How did LMH prioritise repairs?
• Emergency Repairs are “Any repair that puts the health and safety or security of the tenant, or a third party, at immediate risk; or that affects the structure of the building adversely”
• Urgent repairs are “Any repair where comfort or convenience of the tenant or third party is affected”• Routine repairs are “Any repair that can be deferred without serious discomfort, inconvenience or nuisance
to a tenant or a third party, and can await the next convenient maintenance visit”
However, following consultation with customers. We found that what customers want is:
• Don’t keep customers waiting for jobs to be completed• Arrive at an agreed time or within an appointment window
LMH WILL NOW BE INTRODUCING A 2 CATEGORY SERVICE. • Emergencies: Relating to health and safety• By Arrangement: Repairs will be scheduled to suit customer’s availability
Our central commitment is to offer a quick response for emergency repairs and efficient, more convenient solutions for all other repairs. Currently the average completion time for urgent and responsive repairs combined is less than 8 days. If you have any queries you can contact us at LMH Connect.
Need to order a repair?NEW SERVICE
21
ImprovedService
Our strategy for equality, diversity and inclusion.
People matter to LMH, whether they are our customers, staff, contractors, partners or the stakeholders who are involved with us. We think our people matter so much that we decided to give this name to our vision for equality, diversity and inclusion. We want to understand our customers’ needs - we recognise that people are different and so will have different needs. Excellent customer service is at the heart of what we do and we want to “get it right first time”.
What does equality, diversity and inclusion mean?
Equality is about treating people fairly and giving all people equal opportunity to get involved at LMH. We want to create an environment where there is no prejudice or discrimination.
Diversity is about recognising that we are all different and have individual needs. We aim to treat everyone with respect and value their differences.
Inclusion is making sure everyone can be included in our activities and are able to access a service. We want to work with all our diverse communities to make sure that all people have a chance to get involved in our business and have their say.
Because people matter, we want to work with all customers, staff, contractors, partners and stakeholders to take into account their views and opinions. We want people to feel they can get involved in influencing how we provide our services and how we run our business.
Ways of getting involved in equality & diversity:
• Find out whether there is a Tenant & Resident Association in your area
• Come to one of our Community Impact Days and tell us your priorities for your area
• Find out how you can get involved in shaping services as a Tenant Inspector
• Give us honest feedback as a mystery shopper
• If you have a disability or care for someone with a disability, find out more about how TARDIS, our customer disability focus group can help you
• If you are a member of the lesbian, gay, bisexual or transgender community, find out more about Rainbow, our customer focus group for LGBT people and how it can help you
• Have fun and at the same time find out more about LMH at one of our summer “Picnic in the Park” events
Equality & Diversity
TARDIS will be arranging a consultation event later in the year to help shape the services available. If you are interested in getting involved or giving us your thoughts please contact: Lyn Bowker on 0151 235 2550 TENANTS AND RESIDENTS
DISABLED IN SOCIETY
Are you an LMH Tenant?Are you interested in improving services for tenants who have a disability?
22
Equality &Diversity
Are you over the age of 65?
Do you know someone who should be recognised?
Following on from our extremely successful awards last year, Liverpool Housing Associations, Liverpool City Council and partner agencies who
work with older people in the City have come together to provide you with a bigger and better awards event for 2015.
We have a magnificent awards evening planned on 17th September at Devonshire House Hotel, which will include entertainment,
a free raffle, invited dignitaries and special guests.
Active Person Award
Skilled/Interesting/Life Long Learning Award
Carer Award Award
Older Person Initiative Award
Older Person Agency Award
Community Volunteer Award
The Smile Award Sponsored by Ricky Tomlinson & The Greenroom
The Outstanding Active Person AwardDo you/they still run a marathon, or generally keep fit?
The Outstanding Skilled/Interesting Person/Life Long learning Award Do you/they have a special skill that is shared with your community, Do you have a special story to tell? Then we want to here from you! Are you/they still studying, learning new skills?
The Outstanding Carer Award Are you/they looking after another person, providing support and the gift of love to someone in need?
The Outstanding Older Person Initiative Award Have you/they developed a project that will enhance the life of our older people in the community?
The Outstanding Older Person Agency Award We want to recognise those agencies who care for our older people on a daily basis, whether that be providing food or care in their homes?
The Outstanding Community Volunteer Award Do you/they volunteer in your community for an agency or organisation that supports older people?
The Smile Award Sponsored by Ricky Tomlinson & The Greenroom This award is a very special award, we want you to nominate yourself or someone you know that goes that extra mile, would do anything for anyone, and puts a smile on your face.
Your Name:Address:
Telephone:Email:Name and Address of person being nominated
Name:Address:
Category Entered:Telephone:Email:
Please write on a seperate sheet of paper in no more than 100 words why you or the person you are nominating should receive an award, then complete this tear off slip and enclose both in an envelope and address to Freepost LMH (no stamp required). You can also complete an application online at: liverpoolmutualhomes.org/olderpeople
ApplicationClosing Date3rd July 15
Making homes warm & efficient Fire Safety Update
In 2005 the Regulatory Reform (Fire Safety) Order became law. This places responsibility on a Landlord to comply with Fire Safety, to all communal areas within its properties.
LMH is committed to providing a safe place for tenants and employees to live and work. As part of that commitment we must ensure that the communal areas in blocks of flats comply with Fire Safety law. LMH has consulted with fire prevention experts, other social landlords, Merseyside Fire and Rescue Service and our tenants’ groups to produce a policy which ensures that Fire Safety Law is implemented, while allowing tenants to personalise their property. For the latest information please download our new leaflet from the customer leaflets area of our website or collect from your local housing office.
LMH identified the sheltered housing block at Portland Gardens, 26 properties within the Walsingham Estate and 239 properties at Cantril Farm as being in need of external wall insulation, as their construction meant that they can be expensive to heat and hard to keep warm.
We have managed to secure a 50% match funding grant for the works from REECH (Renewables and Energy Efficiency in Community Housing), a European Regional Development Fund project aimed at improving energy efficiency.
We employed Forrest as the contactor for Portland and Walsingham and the work is now complete. Keepmoat are the contractor for Cantril Farm and the work is underway and due for completion in June. The external wall insulation is effectively a big blanket around the properties to help retain heat which is intended to make them warmer and more affordable to heat. We expect that the customers will see savings in their energy bill and an increase in the comfort during the winter. The estimated savings for customers is between £100 and £400 per year.
These improvements will not only benefit customers but also the environment, reducing the carbon footprint of the properties. The insulation will give a clean fresh look to the properties.
25
Assets &Enterprise
ENERGY SAVING TIPS Following a set of energy saving tips is not only good for the environment but can also help you
make significant savings on your annual bills. To read our top tips go to:
www.liverpoolmutualhomes.org/energytips
SWEET PEA & ROSE SHOWSaturday 25th & Sunday 26th July
FLOWER & VEGETABLE SHOWSaturday 8th & Sunday 9th August
Please contact Karen Bell on 0151 425 5668 for entrant forms
or further information or check out the website www.liverpoolflowershow.com
Hello I am Andrew Bullock, LMH’s new Customer Communications Officer.
I joined the Communications Team in February 2015 and I look forward to helping ensure that the communications you receive from LMH are of the high standard that you have come to expect.
I support the Communications Manger, working on promotional campaigns to keep you informed and events such as the Focus Awards. I write and edit web content and promotional literature, and look for the best ways in which we can keep you up to date on what’s happening across LMH. I work closely with all LMH departments to make sure that we are getting the right messages to you about the services we offer and how you can access them. My role is varied and interesting and also includes dealing with media enquiries, helping to maintain consistency in LMH’s corporate identity, organising promotional films and communicating through social media.
I will be working hard to offer you accessible and high quality communications and look forward to getting your feedback. In my spare time I play ukulele with Ukulele Club Liverpool, so don’t be surprised if you bump into me performing a few songs, sometimes wearing a red cape!
FOCUS ON AN OFFICER
SPICY PARSNIP SOUP
Reciepe
INGREDIENTS PARSNIPSONIONSGARLIC2 X CHICKEN STOCK CUBES
SALT AND PEPPER TO TASTE ADDITIONAL ALTERNATIVES CHILLICHICKEN
Chop and boil parsnips in pint of chicken stock,
add onions and garlic boil until parsnips soft, blend.
Add chilli and or cooked chicken if required.
Prep 15mins
Cook 35mins
26
GreenInitiatives
TOP GROW YOUR OWN TIPS:
APRILProtect fruit blossom from late frostsTie in climbing and rambling rosesSow hardy annuals and herb seedsFeed hungry shrubs and rosesSow new lawns or repair bare patches
MAYEarth up potatoes, and plant any still remainingCollect rainwater and recycle water for irrigationRegularly hoe off weedsCheck for nesting birds before clipping hedges
JUNEPinch outside shoots on tomatoesHarvest lettuce, radish, other salads & early potatoesMow lawns at least once a weekPlant out summer beddingPrune many spring-flowering shrubs
As spring moves into summer you should be seeing blooming marvellous changes to your garden as daffodils and flowering trees start to bloom, you can start to sow outdoors but just remember about the late frosts and protect tender plants.
LMH has been working with Housing Associations, Council’s and other local organisations across Merseyside to help reduce the amount of energy people use, and therefore reduce household expenditure on energy.
We believe that everyone can save money through making small and simple changes to become more energy efficient, such as saving on power, water, heating and introducing other home improvements.Saving money is the main reason why people are prepared to make a change, but we know that these changes will collectively play an important part in the bigger picture of addressing climate change, contributing to our local, national and global obligations to reduce carbon emissions.
Go to our dedicated website to find out more about our work and get lots of information and support in saving energy and take the Viridis home energy saving challenge. www.viridisenergysaving.co.uk
Green Fingers
27
GreenInitiatives
ISSUE 12DEC 2014
Derby Day Mascots
HMS Apprenticeships
It was a dream come true for 22 youngsters who represented LMH and were mascots for Everton and Liverpool at the Merseyside Derby on the 7th February.
The lucky youngsters had been nominated by parents or relatives that were tenants of LMH. Phil Jagielka Everton’s team captain picked out the winning tickets with Chief Executive Steve Coffey up at Finch Farm, Everton’s training ground, just before Christmas.
HMS is dedicated to offering a wide range of work experience opportunities to people of all ages and backgrounds to empower and improve the skills of young people across Merseyside.
Since 2013 HMS have committed to employing 5 apprentices each year offering opportunities within electrical installations, business admin and multi-trade. To date we have 11 apprentices in employment within HMS.
HMS will continue to develop the workforce and offer employment opportunities to young people via annual apprentice opportunities.
Find the three Queens
To celebrate the 175th Anniversary of the famous cruise line. We have hidden the three queens (like the ones shown here) in this newsletter. When you find them, pop the page numbers on a piece of paper (with your full name, address, age and contact details) and put it in an envelope addressed to Freepost LMH (no stamp required) before the 22nd May 2015.
The winner will be picked at random and will receive a £10 gift voucher.Competition for under 12s only
28
My YoungLMH
ISSUE 12DEC 2014
Welcome to My LMHSpring is often seen as the ‘growing season’ – new life in the fields, new flowers and plants in the ground. For LMH it is a period of growth as well as we welcome tenants to their new homes in Granby in Liverpool 8 and Ellergreen Green in Liverpool 11. We have started exciting projects that will see new homes being built or refurbished across the City. Over the next three years we will be building over 1,000 new homes and bringing a further 1,000 empty properties back into use. Take the time to find out more in our Development Special on pages 11-14.
Many of our customers continue to be affected by Welfare Reforms. LMH is here to help and support you through these changes. Please take time to take a look at Money Matters on page 6 or if you would like to speak to someone please do not hesitate to contact us through LMH Connect or come in to oneof our local housing offices.
We are proud to be working with Liverpool City Council to create Liverpool Mutual in Work which will provide lots of employment and training opportunities for LMH residents. Find out more on page 4.
This edition brings you the opportunity to nominate those people or organisations that you think deserve to be recognised for their hard work and commitment.
This really is a bumper edition with lots of useful information. We hope you enjoy it.
If you have any comments or suggestions regarding the newsletter you can send them to us at: [email protected] or call our Customer Service Centre at LMH Connect.
The LMH Newsletter Editorial Panel.
Team sponsorship
Free Swimming Passes
HMS has chosen our 5 sports teams to sponsor for 2015.
After a hugely successful first year sponsoring sports teams, HMS has offered another £2,500 in sponsorship funding once again and the winners are:
• LITHERLAND REMYCA FOOTBALL CLUB• BERKLEY JUNIORS FOOTBALL CLUB• AC ATHLETICO• LIVERPOOL FEDERATION GIRLS FOOTBALL CLUB• LIVERPOOL ST HELENS MINOTAURS
Our Children’s health bursaries are a great way to get your children active for the summer. LMH can offer customers the opportunity to apply for funding for their children to partake in any physical activity. Some examples include 8 weeks swimming course, 12 weeks cheerleading or even 6 weeks football training.
Application forms are available by sending a request to the Community Regeneration Team.
LMH recognises that the health and wellbeing of customers is most important. With this in mind we are offering customers a chance to apply for a free 8 week swimming pass to be used in any Lifestyles sports centres. In order for the pass to be beneficial, customers must agree to use it at least twice a week. Applications will also be approved after tenancy checks have taken place.
LMH is currently in the process of setting a 3 year contract to provide a holiday club that would be free for all children of LMH households to attend.
Camps would run every school holiday with the exception of bank holidays and Christmas. To register your interest, please contact the Community Regeneration Team via LMH Connect.
29
My YoungLMH
A celebration of the good things happening at LMH and in our neighbourhoods. Do you know a tenant, neighbour or staff member that you think deserves recognition. To find out more about the awards and how to nominate go to pages 16 & 17.
Why not enter this year’s Garden Competition with awards for lots of gardens including Best Container, Best Communal, Best Grow Your Own – it’s quick and easy to enter. Find out more and enter your garden on page 24.
Following on from the extremely successful event last year – Housing Associations, Liverpool City Council and partner agencies are looking to recognise Older People and the many outstanding people who provide services in this area. Full details on page 23.
Children’s Health Bursaries
School Holiday Clubs
LMH FOCUS AWARDS IMPACT DAY PROGRAMMEDEVELOPMENT SPECIALFIRE SAFETY COMPLIANCE
COMPETITIONS & MORE
Eco friendly My LMH - Would you like to do your bit for the environment and receive your copy of My LMH by email? If you’d like to ‘go greener’, and receive your copy by email, please send your name and address to [email protected] or call the Communications Team.
This newsletter is printed on FSC® Mix paper, using vegetable oil based ink and is 100% recyclable. It is sourced from a printer that is fully FSC® certified and is working towards ISO4001.Please consider the environment and recycle.
ISSUE 14 / APRIL 2015
Head Office @ The Observatory, 1 Old Haymarket, Liverpool, L1 6RA.
[email protected] www.liverpoolmutualhomes.org
LMH Connect0800 678 1894 0300 123 2300
Childline0800 1111
Crime Stoppers0800 555 111
Emergency Gas Leaks0800 111 999 24 hour
Emergency Water Leaks0800 330 033 24 hour
NHS Advice111
The Samaritans08457 909 090
Drugs / Alcohol helpline0800 776 600 / 0800 917 8282
Age Concern0151 330 5678
Careline0151 233 3800
Benefits Service0151 233 3009
Council Tax0151 233 3008
RAISE (Welfare Rights)0151 291 7850
Samaritans08457 909090
RSPCA 24 hours cruelty line0300 1234 999
Liverpool Direct 0151 233 3000 / 3001
National Domestic Violence helpline freephone0808 2000 247 24 hour
Useful Numbers
FREE
EVENT
SEEPAGE
10
