Mullaloo Surf Life Saving Club Strategic Plan 2013 - 2023 · boatshed and the Hall were finally joined together. In 1991 the City of Wanneroo built a new facility to take The Club

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Mullaloo Surf Life Saving Club Strategic Plan 2013 - 2023

Opportunities for Life

Est. 1961

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Mullaloo SLSC – Opportunities for Life

A note from our Patron

Mullaloo Surf Life Saving Club boasts some of our community’s hardest working and talented volunteers, all of whom perform a valuable service by helping to keep the City’s pristine coastline safe.

Through tireless dedication and a commitment to excellence, Mullaloo SLSC is constantly achieving tremendous success both in competition as well as in its management and operations.

Over the course of the 2012-13 season, the Club provided more than 11,000 hours of volunteer patrols, water safety activities and patrol hours during abalone season, and they were victorious at the State titles in the Open Male Surf Boat Rowers and Open Lifesaver Relay events, while the Club’s Juniors were champions for the second successive year.

The City of Joondalup has been a proud and long-time sponsor of the Mullaloo SLSC and has worked closely with the Club’s patrol teams responding to potential emergencies. We look forward to continuing that highly successful partnership for many years to come.

The redeveloped Tom Simpson Park, opened recently with a community celebration supported by the Club, has improved amenities within the Mullaloo Beach precinct and the reaction to the new upgraded facilities from the local community has been very pleasing.

The Club now focuses on its future with this strategic plan, identifying its goals and priorities as well as measuring the Club’s success against these targets while reflecting a strong commitment to excellence in operational and management areas.

Mullaloo SLSC is conscious of the need for a strategic plan that meets the needs of the community and its members. The Club is both a valued protector and an icon of the City’s coastline, allowing residents and visitors to safely enjoy the wealth of ocean and coastline that we are fortunate enough to have in our City.

Troy Pickard Joondalup Mayor

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Introduction

Mullaloo Surf Life Saving Club has a proud history of over 50 years of dedicated community service to the local area. This document will outline the long term strategic vision and direction that will be undertaken to ensure its longevity, continued service and connection with the local community.

Our Surf Club does provide Opportunities for LIFE. Be it saving a life in the surf, teaching and training others in essential first aid or passing on life changing skills such as team work, resilience and thinking under pressure to the many people who are associated with our club. Our values foster a sense of confidence that reassures new members that the choice they have made is indeed an opportunity for life.

Mullaloo Surf Life Saving Club understands that its future goes beyond just lifesaving services on the beach. Our Club is about distinguishing it’s self by displaying outstanding leadership, volunteerism, & community service delivery.

Mullaloo SLSC will remain one of this State’s leading surf lifesaving Clubs and it will continue to strive for excellence on the national scene.

This document contains the framework in which will sit the future direction, goals and aspirations for our Club. A direction that not only will benefit the members of the Club but also the community members and residents of the City of Joondalup and all who visit our wonderful beach.

Mullaloo Surf Life Saving Club 2012/13

Membership numbers 1,875

Length of beach patrolled

4.5km

Patrol hours served 11,748

Number of rescues in 29

Number of preventative actions

889

Number of first aid responses

216

Number of visitors to Mullaloo Beach (during patrolled hours)

18,5071

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Our Journey

‘Mullaloo’ an Aboriginal word meaning ‘Place of the Rat Kangaroo’ and ‘Kangaroo Watering Hole’ (thus Kangaroo in Club Logo), is located 20km North of Perth, within the City of Joon-dalup (previously Shire of Wanneroo). During the early fifties the population of the Shire of Wanneroo was only about 2,000. Mullaloo beach was relatively isolated and an unknown rural area, only accessible by bush track.

Tony Martin – a local policeman – was directly responsible for the idea to form the Mullaloo SLSC. His strategic view to develop a surf lifesaving club realised considerable objection by the local community. With his local presence and with a little help from his close friends the club was formed. Tony became the founding president and eventually a Life Member.

A local pioneer, Margaret Cockman, recognised as the ‘Freeman to the City of Joondalup’ in 2007 recalls that Tony Martin, Jack Hastings, Ted Scott, herself and a cohort of other young people would frequent the beach as a social activity. When Jack Hastings, (retired Petty Officer) died in a road traffic accident in 1961, this group of individuals col-lected donations to create a memorial for their friend. The success of their collections was enough to start the construction of the first clubrooms. In 1965 Mullaloo SLSC was incorporated with the Surf Life Saving Association of Western Australia.

Since that time the Mullaloo SLSC have remained progressive in many areas, with major extensions in 1971, which included the construction of a community hall. In 1978 the boatshed and the Hall were finally joined together. In 1991 the City of Wanneroo built a new facility to take The Club into the future. At the time this was a modern building and reinforced to the public the value of having a local surf lifesaving club, the membership at this time was approximately 450 people. The club was ultimately planning for membership growth.

The final extension in the year 2000 was the result of intense strategic planning which resulted in a combination of funding between the City of Joondalup, Lotteries Commission of WA and the Mullaloo SLSC. The building was set to cater for a membership of 2000 individuals which will see Mullaloo SLSC rise to this challenge over the next five years.

In 2005 the Mullaloo SLSC was recognised by the national body, Surf Life Saving Australia as the ‘Club of the Year’.

Mullaloo was rated against over 300 surf lifesaving clubs for its services to its members and to the local community. At Mullaloo we’re proud award winners of the state equivalent for three consecutive years.

Mullaloo SLSC continues to grow and is recognised as one of the premier surf life saving clubs in WA if not Australia.

Why is this so? We strive to maintain our

relevance and promote our own identity;

We look for innovation through continuous improvement;

We play an integral role within our own community and remain proud of our volunteer commitment.

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Our Spirit One Club

Vision To be an integral and valued organisation in the community as the premier surf lifesaving club.

Mission Providing activities and services for a safer, sustainable community.

Values Family Embrace family values and promote inclusion

Safety Promote safety as a part of core activities

Respect Respect and value all individuals and the club community

Integrity Conduct of self and club affairs, according to the highest standards of ethics and behaviour

Unity To operate as a team including effective communication with, and involvement of, all of our stakeholders

Excellence Strive for excellence in everything we do

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Mullaloo's Strategic Plan 2013-2023

Surf Life Saving Australia SLS 2020

Surf Life Saving WA Saving Lives in the Water 2007

Australian for Life

City of Joondalup Joondalup 2020

Appropriate By-laws

Strategic Alignment

The Club acknowledges that we cannot work in isolation. This document fits within the planning process of Surf Life Saving Australia and Surf Life Saving WA as well as local Government – The City of Joondalup.

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Integrated Planning:

Annual Report (1 yr)

Annual Report (1 Yr)

End Reporting

Asset Management Plan 10 yr Strategic Financial Plan Environmental Plan Community Development

Plan

Informing Strategies

Corporate Business Plan Annual Plan

Annual Budget

Mullaloo SLSC Strategic Plan

2013-2023

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Mullaloo SLSC Vision Document

Structure of the Mullaloo SLSC Vision Document

The Mullaloo SLSC Vision Document is divided into 5 Key Themes. Each theme defines a Strategic Statement and within each are key objectives and key initiatives. This structure is shown below.

One Club Leadership providing clear direction and purpose Investing in the development of our people Social Inclusion

Driving Sustainable Operations Right people doing the right jobs Standardized systems of training Strategic managements systems Efficient implementation Efficiently adding value Commercially sustainable revenue Driving sustainable operations

Financial Viability Optimising access to funding to reduce reliance on traditional primary revenue streams Generate diversified revenue growth using existing skills and facilities

Growing Relationships Identify Partnering opportunities that support objectives and enhance opportunities for the community

Delivering Services People to drive excellence Develop professional skills Delivering Services

Strategic Initiatives





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One Club

Develop a club culture that is based on unity of action and supports our values for all members.

Objective – Organisational leadership that provides clear direction and purpose


Comprehensive communication strategy Effective management structures

Objective – Investing in the development of our people


Creating opportunities for growth and development

Recognition to ensure continuity of volunteers for now and into the future

Create positive experiences for members across all areas of club activities

Objective – Social Inclusion


Provide activities that everyone can participate in

Look for opportunities to engage with community members from culturally diverse backgrounds

Establish a reputation and image of a unified club providing opportunities for life

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Measuring Success: One Club

In order to assess The Club’s achievement of strategic outcomes, the following performance indicators provide a basis for evaluation.

Indicator Club Target Measure

One Club

Effective management structures in place that provide clear leadership

2013 season

Continued development of a management structure that reflects and complements all key organisational initiatives and activities within the Club

Annual Board review

Comprehensive review to communicate the strategy and direction of The Club

By August annually

Continuous improvement of The Club’s profile within the community

Annual review

30% of members can identify three out of five objectives in annual survey

Annually

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Driving Sustainable Operations Mullaloo Surf Life Saving Club will seek to establish frameworks and systems to ensure the sustainability of The Club. We will implement effective governance and use innovative solutions to achieve our long term viability. Objective – Standardise systems and procedures for all operations

Provide a structured and disciplined approach to our services.

Strategic Initiatives:

Timely and effective communication relating to management, members and club

Quality systems, skills and structure to ensure consistent delivery of services and programs

Objective – Efficient implementation of contemporary business practices to streamline our process

Strategic Initiatives:

Streamline and modernise practises to manage the burden to our volunteers and staff

Effective governance strategies with clear lines of communication

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Measuring Success: Driving Sustainable Operations

In order to assess the Club’s achievement of strategic outcomes, the following performance indicators provide a basis for evaluation.


Effective governance Develop consistent communication strategy ensuring that all members of the Club are up-to-date on a monthly basis

Oct 2013

A detailed annual plan is created and delivered each year

Annually by August

Regular monitoring and annual review of:

Risk management strategies Audit schedule Marketing strategy

Annually

Annually

Annually

Conduct a review of all our current processes and implement contemporary business practices

By Dec 31 2013

Implement a Governance Committee May 2013

Develop and implement a membership retention strategy

2014

Conduct annual survey to measure member satisfaction

Annually

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Financial Viability

The Club will develop financial diversity using innovative solutions and service efficiencies to achieve long term financial viability.

Objective – Optimising access to funding to reduce reliance on traditional primary revenue streams

Identify and pursue relevant external funding opportunities to support strategic objectives.


Capture the knowledge base of funding resources and make it accessible

Engage external organisations to facilitate funding proposals

Objective – Generate diversified revenue growth using existing resources

Embrace alternative means of raising revenue and innovative partnership opportunities


Matching our Club facilities to sponsorship opportunities

Actively engage commercial opportunities through the use of the Club’s existing or future assets

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Measuring Success: Financial Viability

In order to assess the Club’s achievement of strategic outcomes, the following performance indicators provide a basis for evaluation


Financial Diversity Explore and develop additional revenue streams

August 2013

Review annually

Develop suite of sponsorship packages

August 2013

Realise annual growth of sponsorship dollar in excess of 30% of The Club’s annual income

Annually

Develop Grant and Trust opportunities with annual revenue of 1.5 – 2% of the Club’s annual income

Ongoing

Financial Sustainability Reduce reliance of Members fees to sustain The Club operations

Reduction of 1/3 annually

Maintain increase in Member’s fees below CPI

Review annually

Develop commercial activities to provide community services and supplement operational costs

Annual plans and strategy reviews

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Growing Relationships

Building relationships and developing opportunities.

Objective – Identify partnering opportunities that support objectives and enhance opportunities for the community


Meet community expectations in alignment with City of Joondalup strategy 2022 Establish key relationships that enable the delivery of our strategic objectives

Engage the corporate sector to partner and grow relationships which are mutually beneficial

Measuring Success: Growing Relationships



Partnerships supporting and enhancing The Club

Annually work through the City of Joondalup’s document, highlighting and aligning with similar objectives

Annually July

Contractual agreements and MOUs in place for all partnerships

MSA’s in place

Reviewed annually

Developing opportunities for The Club

Strategies to increase membership growth and develop our support in the community

Annually

In line with growth in the City of Joondalup

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Delivering Services

Mullaloo Surf Life Saving Club is recognised for its outstanding delivery of services including community services such as patrolling Mullaloo Beach and the delivery of the best education suite in the local area. Objective – Organisational leadership that provides clear direction and purpose


Comprehensive communication strategy

Effective management structures

Objective – Investing in the development of our people


Creating opportunities for growth and development

Recognition to ensure continuity of volunteers for now and into the future

Create positive experiences for members across all areas of club activities

Objective – Social inclusion


Provide activities that everyone can participate in

Look for opportunities to engage with community members from culturally diverse backgrounds

Establish a reputation and image of a unified Club providing opportunities for life

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Measuring Success: Delivering Services



Qualified and competent people placed in positions

1 in 4 existing volunteers will possess industry recognised training qualifications

Over 2 seasons

Increase by 10% the number of qualified volunteers (ie/ Surf Awards)

Measured annually

Allocate a portion of the annual operating reserve to provide scholarships and education pathways

Annually

Delivering services Develop a commercial training division providing services to our community

By December 2013

Establish partnerships with key stakeholders to deliver contemporary practices

Review annually

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It would have been a case of opportunities lost if the Mullaloo SLSC did not embrace Tony Martin’s vision for the future and decide to accept the challenge and make a promise to the community that we will protect them from the inherent risk that is the ocean.

The future is now about opportunities for life.

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Contact Information: Mailing Address: PO Box 119, Hillarys WA 6923

Street Address: 11 Oceanside Promenade, Mullaloo WA 6027

Phone Number: (08) 9307 7766 Email: [email protected]

Mullaloo SLSC is a not-for-profit, the Board is made up of volunteers and has a volunteer management structure that encourages maximum member participation in decision making. The members are well supported by two part-time employees.

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Est. 1961

Documents

Mullaloo Surf Life Saving Club Strategic Plan 2013 - 2023 · boatshed and the Hall were finally joined together. In 1991 the City of Wanneroo built a new facility to take The Club