MNsure Member Overview

Confidential and proprietary. Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

MNSURE MARKETPLACE OVERVIEW: INDIVIDUALS & FAMILIES

Confidential and proprietary.

• The content of this presentation is intended to provide an overview of the MNsure navigation and is current as of October 3, 2013.

• Based on the enhancements and expected continued development of the Mnsure site, some of the issues identified here will likely be resolved in future updates/releases

• This overview is intended for internal educational purposes; it is not meant for external release

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PRESENTATION SECTIONS

• This overview will guide you through the process to access, search for, and enroll in a health plan on MNsure

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Getting Started: • Go to MNsure.org • Select Individual

or Small Group market

• Find a plan or create account to start enrollment process

Create an Account: • Provide and

confirm identity information

• Create user name, password, security questions, etc. to complete account set up

Find a Plan: • Enter zip code

and ID person(s) looking for coverage

• Choose medical plans, dental plans or both

• Select plan details and filter through options

Enroll / Confirm: • Verify ID

information • Choose plans to

compare • Enroll in the plan

you want • Confirm and pay

for first month to MNsure or the carrier


GETTING STARTED


GETTING STARTED

• Log in at www.MNsure.org • Choose the Individuals or families tab

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http://www.mnsure.org/


CREATE AN ACCOUNT


CREATE AN ACCOUNT

• From the Individuals & Families tab, select Create Account and Apply

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CREATE AN ACCOUNT

• Users are walked through the process and advised what information will be needed to complete this phase of the enrollment process

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CREATE AN ACCOUNT

• Users are given information about the identity proofing measures taken by MNsure

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CREATE AN ACCOUNT

• Information entered into the Account section is validated against the federal information database

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CREATE AN ACCOUNT

• Continue entering required information • Only the last four digits of the SSN will display

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CREATE AN ACCOUNT

• Supply user name, password, “shared secret,” and security questions (all required fields)

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CREATE AN ACCOUNT

• Password specifications are available, but there is no guideline to define time frame for “recently used passwords”

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CREATE AN ACCOUNT

• Guidelines for defining a “Shared Secret” are provided

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CREATE AN ACCOUNT

• Account Creation validation is displayed

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CREATE AN ACCOUNT

• After completing Account Creation (or signing in), this landing screen is displayed

• This example shows how to apply for financial assistance with your health insurance

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CREATE AN ACCOUNT

• Users are asked to verify that they’ve read and understand the Privacy terms on the MNsure site

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CREATE AN ACCOUNT

• Household information is requested to begin the financial assistance assessment

• Information is NOT carried over from prior account entries

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CREATE AN ACCOUNT

• Additional Financial Assistance Household questions

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CREATE AN ACCOUNT


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CREATE AN ACCOUNT


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CREATE AN ACCOUNT

• MNsure asks for information about household income in the next section of the financial assistance assessment

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CREATE AN ACCOUNT

• This section asks for income information for an individual in the household

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The form does not specify whether the income amount should be “gross income” or “take home,” but you can indicate total amount and frequency (i.e. week, month, year)


CREATE AN ACCOUNT

• After household income information is validated, additional household information is requested

• Information from previous screens is NOT carried forward

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CREATE AN ACCOUNT

• Additional household information questions

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Name

Name

Name


CREATE AN ACCOUNT

• Additional household information questions to complete the financial assistance assessment

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CREATE AN ACCOUNT

• MNsure provides a summary of the household information

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Name Amount


CREATE AN ACCOUNT

• MNsure asks enrollees to attest to the accuracy of their information

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CREATE AN ACCOUNT

• MNsure provides a summary of available financial assistance based on the information entered

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CREATE AN ACCOUNT

• MNsure asks you to select the household members for whom you would like to find coverage

• The user is directed back through the Plan Selector tool to explore coverage options and find available plans

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FIND A PLAN


FIND A PLAN

• To find and compare plans, select find a plan

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FIND A PLAN

• Click the Start button to begin the 3-step process

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FIND A PLAN

• Enter your zip code and a start date on or after 1/1/14

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FIND A PLAN

• Select Medical and/or Dental Plan types

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FIND A PLAN

• Select either all plans or only Catastrophic plans which have a greater cost share than the metal level plans

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FIND A PLAN

• The option to select only plans with your current clinic or hospital in it is not yet available on MNsure

• The home page also has a link to the plan networks which is unavailable at the moment

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FIND A PLAN

• Select an HSA if you would like those included in your options

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FIND A PLAN

• Options for plans with Gym Membership and Weight Loss Programs can be selected

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FIND A PLAN

• Select as many of the metal levels for which you would like to see plans

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FIND A PLAN

• You can select the deductible amount you feel comfortable with. Note that this will not exclude plans with higher deductibles

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FIND A PLAN

• When you select an option, it will prioritize the plans based on that option

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FIND A PLAN

• To only see Catastrophic plans, select “Yes”

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FIND A PLAN

• Once you identify the options, plans are prioritized by the options you selected

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FIND A PLAN

• Remember to select only 3 plans to compare

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Error message from selecting too many plans to compare


FIND A PLAN

• Once the plans are selected, you can sort them by different options

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FIND A PLAN

• The number of plan preferences chosen (i.e. deductible limit) are shown to the user

• The actual number of available plans is NOT filtered based on these preferences, but the priority of the plans is displayed as My Preference Match

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FIND A PLAN

• The plans selected will now be sorted in the order of your selection

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Indicates if the plan contains embedded dental benefits


FIND A PLAN – ERROR MESSAGING

• When MNsure is not available, the following message appears

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FIND A PLAN - ERROR MESSAGING

• To find out if a clinic is in the network you can call MNsure, however it is not stated in the message

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ENROLL IN A PLAN


ENROLL IN A PLAN

• The plan you choose is displayed in a shopping cart

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You are asked if you would like to shop for a dental plan if the selection doesn’t contain a dental component


ENROLL IN A PLAN

• A summary of the plan invoice is presented

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ENROLL IN A PLAN

• The enrollee is asked to provide an electronic signature and then is presented with an account overview of the purchase and the account balance

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ENROLL IN A PLAN

• The enrollee is asked whether payment should be submitted to MNsure or directly to the health plan

• An account balance is displayed

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Our preference is for payment to be submitted through MNsure


ENROLL IN A PLAN

• The enrollee is given the choice of paying by credit/debit card or by receiving a printed bill

• The electronic payment option is difficult to see as the actual payment screen is embedded within the larger screen

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ENROLL IN A PLAN

• The enrollee gets a payment summary and an enrollment confirmation

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THANK YOU.

Confidential and proprietary. 59

Documents

MNsure Member Overview