mis final term report

8/7/2019 mis final term report

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Standard Chartered Bank ManagementSystem (SCBMS)

Course Title: Management Information System(CSC-373)

Submitted To:Mr. Saif-ur-Rehman

Submitted BY: CIIT-MIS-SP08-14SAAD RIZWAN (Reg# 093)

AHSAN NAWAZ KHAN (Reg#060)AZIB ZUBAIR (Reg#045)


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ACKNOWLEDGMENTS:

We are thankful to almighty Allah who gave us the strength and potential to complete that task which was assigned to us at the start of this semester, Then we are thankful to our MIS instructor Mr. Saif-ur-rehman whos kind behavior and guidance makes it easy to complete this task. And

we are also thankful to all of the managers and the subordinates of Standard Chartered bank whoguide us through out the project.


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TABLE OF CONTENTS:

CH1: ORGANIZATION INTRODUCTION ....................... ....................... ...................... ................ ..... .. 4

BACKGROUNG AND INDRODUTION: .................. ................ ................ ................. ............... ............... 4OVERVIEW: ................... ................... ................. .................. ................. .................. .................. ................. 4MAIN SERVICES: ................. ............... ............... ............... .............. ................ ............... ............... ........... 4VISION AND MISSION: ................. .............. .............. ............... .............. ............... .............. .............. ...... 5AREAS OF BUSINESS: ................ ............... ................ ................ ............... ................ ............... ............... 5TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL: .......... ......... ..... ......... ......... ..... 6MAIN OBJECTIVES: ................... .................. ................... .................. .................. ................... ................. 6INFORMATION SYSTEM IN STANDARD CHARTERED: ................... ................... .................... ...... 6MANGEMENT OVERVIEW: ................... ................... .................... ................... .................... .................. 7

CH3: ORGANIZATION COMPUTING RESOURCES: ..................... ....................... ............. ..... ..... .... 8

SOFTWARE R ESOURCES :- ................ ............... ............... ................ .............. ................ .............. ............... .......... 8H ARDWARE R ESOURCES :- ................... ............... ................. ................ ................ ................ ................ ............... 8C OMPUTING T YPE :- ................. ............... ............... .............. ................ .............. ............... ................ ............... . 8

CH5: ORGANIZATION TRANSACTION PROCESSING SYSTEM: ................... ....... ..... ..... .... ..... ... 9

T RANSACTION P ROCESSING SYSTEM : ............... .............. .............. .............. .............. .............. .............. ............... 9P AYROLL TPS .................... .................. .................. ................... .................. .................. .................. ................. 9C USTOMER IDENTIFICATION : ................. ............... ............... ............... ................ ............... ............... ................ 10E MPLOYEES R ECORD : ................. .............. ............... .............. .............. .............. ................ .............. .............. 10R EAL TIME BANKING : .................... .................... ..................... .................... .................... ..................... ............ 11

O NLINE C OMPLAINS : ................... ................. .................. .................. ................. .................. ................. ........... 11ADVICES : ...................... ....................... ...................... ....................... ....................... ...................... ................. 12ACCOUNT O PENING .................... ................. ................... ................. ................. .................. ................. ............ 12O NLINE ACTIVITY .................. ............... ................ ................ ................ ................ ................ ................ .......... 13ATM C ARD .................. .................. ................. .................. .................. ................. .................. ................. ...... 13C AR F INANCING ................... .................. ................... .................. .................. ................... .................. ............. 14

CH6: MANAGEMENT INFORMATION SYATEM: ...................... ...................... ....................... ..... ... 15

R ELATIONSHIP OF MIS WITH TPS: ............... .............. ............... .............. .............. .............. ............... ............ 15

CH7: CONCLUSION AND FUTURE WORK: .................... ...................... ................ ..... ..... ..... ..... .... .. 17

CONCLUSION ....................... ..................... ....................... ..................... ..................... ....................... ....... 17SUGGESTION ................... ............... ................. ................ ................ ................ ................ ................ ........ 17


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CH1: Organization Introduction

BACKGROUNG AND INDRODUTION:

The Standard Chartered Group was formed in 1869 through a merger of two banks: The Standard Bank of South Africa founded in 1863, and the Chartered Bank of India, Australia and China ,founded in 1853.

As its operations came under threat from nationalization programmes in the countries in which itwas present in the 1970s, the bank sought expansion in developed countries, particularly theUSA.

A Standard Chartered Bank (HQ) in Singapore .In Pakistan Standard Chartered merged in Grindlays' operations, making Standard Chartered notonly the largest foreign bank in the country, but the only one with branches in all four provinces.

OVERVIEW:Standard Chartered Bank (Pakistan) Limited is Pakistan's oldest and largest foreign bank withover 150 branches in the country. The history of Standard Chartered in Pakistan dates back to1863 , when the Chartered Bank of India, Australia and China first established its operations inKarachi .

In 2006 Standard Chartered Bank acquired Pakistan's Union Bank . On 30 December 2006 ,Standard Chartered merged Union Bank with its own subsidiary, Standard Chartered Bank (Pakistan), to create Pakistan's sixth largest bank.

MAIN SERVICES:

Consumer Banking:Standard Chartered provide Mortgages, Credit Cards, Personal Loans, Auto Loans, IslamicBanking, and Wealth Management products. In order to maximize customer convenience, theyoffer 24-hour Phone Banking, eStatements, SMS Banking, ATM Cards and VISA Debit Cards, aswell as Online Banking and state of the art branches.

Wholesale Banking:Wholesale banking provides Transactional banking, Debt Capital Markets, Corporate Finance,Derivatives & Fx Options, Commodity Finance and deposit products.

Islamic Banking:

Standard Chartered Saadiq's dedicated Islamic Banking team provides comprehensiveinternational banking services and a wide range of Shariah compliant financial products that are

based on Islamic values
http://en.wikipedia.org/wiki/Standard_Bank_of_South_Africahttp://en.wikipedia.org/wiki/Standard_Bank_of_South_Africahttp://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Singaporehttp://en.wikipedia.org/wiki/Pakistanhttp://en.wikipedia.org/wiki/1863http://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Karachihttp://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/Standard_Chartered_Bankhttp://en.wikipedia.org/wiki/Standard_Chartered_Bankhttp://en.wikipedia.org/wiki/Union_Bankhttp://en.wikipedia.org/wiki/December_30http://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Singaporehttp://en.wikipedia.org/wiki/Pakistanhttp://en.wikipedia.org/wiki/1863http://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Karachihttp://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/Standard_Chartered_Bankhttp://en.wikipedia.org/wiki/Union_Bankhttp://en.wikipedia.org/wiki/December_30http://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/Standard_Bank_of_South_Africahttp://en.wikipedia.org/wiki/Standard_Bank_of_South_Africa


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VISION AND MISSION:

Vision

To be the preferred provider of Islamic financial products in the market.

Mission

To create exceptional value for our clients, investors and staff; through market leadership in providing innovative Shariah compliant products and solutions, and by adopting and living our core values.

AREAS OF BUSINESS:

Standard Chartered have branches in all the main 25 cities of Pakistan. It has more then 150 branches in Pakistan.


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TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL:

Standard chartered is operating more then 150 branches in about 25 cities of Pakistan.StandardChartered has a history of over 150 years in banking and operates in many of the world's fastest-growing markets with an extensive global network of over 1,400 branches (including

subsidiaries, associates and joint ventures) in over 50 countries in the Asia Pacific Region, SouthAsia, the Middle East, Africa, the United Kingdom and the Americas.

As one of the world's most international banks, Standard Chartered employs 60,000 people,representing over 90 nationalities, worldwide. This diversity lies at the heart of the Bank's valuesand supports the Bank's growth as the world increasingly becomes one market.

MAIN OBJECTIVES:

Standard Chartered Bank is an international bank, focused on the established and emerging

markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Treasury,Consumer Banking and Corporate and Institutional Banking. Their main objective is to offer outstanding value to their customers by providing knowledgeable, efficient and reliable servicein a personal, helpful and responsive manner. Central to this service philosophy is the

professional consultative approach they take with each customer. By getting to know thecustomer better, they can identify the customer's needs and match them with quality productswhich suit their best.

INFORMATION SYSTEM IN STANDARD CHARTERED:

As standard chartered started their business in Pakistan in 2006 so as such there is no Pre-IS eraof standard chartered bank in Pakistan. They are using IT since the start of their business inPakistan. IT creates an evolution in whole world in every business and so in banking system.

Now in standard chartered with the help of IS the daily transactions are recorded in branchcomputers and these branch computers are then connected to the main head office server so inthis way they keep their daily process update on daily basis.As Time is money, and due to IS standard chartered bank make thousands of transactions per day. In fact, IS makes whole process much more quick, simple and reliable. Due to ISemployees can easily connect with other branches, customer service get improved, online

banking emerged and lot of others benefits.Standard Chartered Online is an innovative Online Banking service that you can tailor to suityour precise banking needs. It gives you convenient, round-the-clock banking services rangingfrom day-to-day account transfer transactions to real-time valuable financial information. Nowyou can manage your finances anytime, anywhere.


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MANGEMENT OVERVIEW:

Organization management chart:

CEO

CH2:Business process model:

Regional

Managers

Regional

Managers

Regional

Managers

BranchManagers

BranchManagers

BranchManagers

BranchManagers

BranchManagers

Executive Directors

BranchManagers

Administration and ManagementR & D System

HRMWorkforce Planning System

Technology Development

Computerized Ordering SystemOrganizationvalue Chain

SalesOperations ServicesInboundlogistics

SecondaryActivities

Primary ActivitiesOutboundlogistics


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CH3: Organization computing resources:

Software Resources:-

Following softwares are used for the functioning of our information system andorganization;

o Application Software :-Following application softwares are used in our organization and functioning of

our information system;

Microsoft Office

NOD32 Anti-Virus

Adobe Reader

o System Software :-Following application softwares are used in our organization and functioning of

our information system; Operating System (Windows XP and Linux) for PCs. Windows 2003 server for mainframes.

Hardware Resources:- Following hardware resources are required for the functionality of IS and

organization:

Personal computers

Canon Document Scanners

HP Printers

Networking cards

Currency counter

Coin counters

HP Digital Scanners

Dell Mainframes

Computing Type:- In Standard chartered bank, they are using client/server network because it is


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accessible and the employees easily share the data and this network is cheaper thanothers and this is easily maintainable and manageable. All the data save in main server or HUB and employees can easily access it. This type of computing system provides aneasy access and efficient flow of data, which increase the functionality of organization.

CH5: Organization transaction processing system:

Transaction Processing System:A Transaction Processing System (TPS) is a type of information system . TPSs collect, store,modify, and retrieve the transactions of an organization. A transaction is an event that generatesor modifies data that is eventually stored in an information system. From a technical perspective,a Transaction Processing System (or Transaction Processing Monitor) monitors transaction

programs, a special kind of programs. The essence of a transaction program is that it managesdata that must be left in a consistent state.TPS in Standard chartered bank:Effective transaction processing system is working in Standard chartered bank that offer enterprise the means to rapidly process transactions to ensure the smooth flow of data and the

progression of processes throughout the enterprise.

Payroll TPS

In Standard Chartered payroll TPS is designed to get information and record of the employ and

then to calculate his/her annual earning.It get information about the employee from the employees department and from general ledger and send it to payroll TPS from where it links that information with the previous record and

prepare a report which is forwarded to management. Management takes notice the LN recordof the employees efficiency to work and may declare added bonus or other incentive. This reportis checked and approved by the branch manager after which check is issued to the employee.And when that check is cashed, the record is updated in the general ledger as well as the master

payroll (HUB).
http://en.wikipedia.org/wiki/Management_information_systemhttp://en.wikipedia.org/wiki/Management_information_systemhttp://en.wikipedia.org/wiki/Transactionhttp://en.wikipedia.org/wiki/Transactionhttp://en.wikipedia.org/wiki/Datahttp://en.wikipedia.org/wiki/Management_information_systemhttp://en.wikipedia.org/wiki/Transactionhttp://en.wikipedia.org/wiki/Data


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Customer Identification:

In Standard Chartered bank there is their own information management named software Virsesis working which is connected to NADRA. So if any new client wants to open an account in the

bank the system automatically send a request to NADRA to check and verify the customer IDnumber. Which helps the management to identify whether he/she is using his original ID card or not.

Employees Record :

All employees are supposed to login when they enter the bank and logout on leaving, by tracingtheir thumb impressions on biometric device. This device is connected with the HUB which

Employee Data

General

LedgerL

Payroll TPS

PayrollMaster FileHUB

Management Reports

Check PassesbyManager

Check Issued toEmployee

GeneralLedgerL

Input(ID #) Virses

Management

HUB

NADRA(customeridentification)


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continuously makes record of their hours spent in the bank. Moreover, the bank has their ownsetup named LN which makes records of all the transactions made by an employee. This helpmanagement to monitor the working efficiency of an employee.

Real time Banking:

In many circumstances the primary factor is speed. For example, when a customer withdraws asum of money from his or her account the transactions are processed and the account balanceupdated as soon as possible, allowing both the bank and customer to keep track of funds. Thenew transaction is send to LN. The LN enters the HUB where the specified file is accessed. Theupdates are made entered there and finally the update is done.

Online Complains:

Standard Chartered bank allows the customer the option of online complains. The customer submits the online complain which is then processed by Customer Service TPS which is linked

by management and after the problem identification it is send to the concerned department.

Employee JobLogin Biometric Device

& LN

HUB

Employee JobLogout

NewTransactions,Updates

LN

HUB

Updated


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Advices:

As all of the record of the customers are stored in main server (HUB) of Standard Chartered bank, so incase if someone account balance is getting near to zero the system automatically alertthe management about that. Then manager take manual action and send him/her the advice (aletter, mail or phone call) to check the account balance.

Account Opening This TPS is designed for opening a new account in the bank.Input: Give bio data, NIC no., income, city name.Process: Information send to the virses.Output: new account opened in the bank.

CustomerQueries

CustomerService TPS

Identif yProble

Send toConcerned Dept.

AccountAlert

Management

HUBAdvicesSend to

CustomerService TPS


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Online Activity Purpose: Transfer funds with the organization.Input: Concerned Branch code, city name, account title, amount & the transaction.Process: The information will send to organization server (HUB).Output: Transfer of fund to the concerned branch.

ATM Card Purpose: Easy with draw of cash.Input: Give bio data, income summary, company name, NIC.Process: NIC no. and bio data send to virses which directly linked to NADRA. If informationis correct then it is forward to customer service centre.Output: Issue of credit card.

Applicant

Identification

Virses

A/CDe

CustomerService TPS

HUB

NewA/COpened

Customer

CustomerService TPS

HUB

A/CDept

FundTrnsfrtoConcern


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Car Financing Purpose: Leasing a new car.Input: Account title, down payment amount.Process: The information is send to the HUB and verify the account of customer and make theschedule for leasing for the given period of time.Output: Customer can get a new car.

Applicant

Identification

Virses

A/C

CustomerServiceTPS

HUB

NewA/COpened

ATMIssued

Applicant

Identification

A/C ,FinanceDept.

CustomerServiceManagers

HUB

Issuence


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CH6: Management information syatem:

Relationship of MIS with TPS:MIS reports and summarizes the organizations basic operations and these reports come from the

basic transition processing systems. In case of our organization the TPSs of ATM Cards, Payrolland Customer identification etc. provide the basic information about the organizations activities.These activities are then summarized in the form of reports for the manager so that they cancheck whether the firm is working properly or not. If there are some flaws then they take controlmeasures to fix those flaws.

Transaction processing system Management Information system

MIS FILESPayroll master File

Payroll dataof employee

C.I info master File

Customer data

EmployeesInfo master file

Employees data

Customer Account master File

Customer data

Customer Queries master File

Customer complains data

Customer Master file

Customer account data

Payroll TPS

Customer Identificatio-n TPS

EmployeeRecord TPS

Real time banking TPS

Customer service TPS

ATM CardsTPS


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Transaction processing system Management Information system

Customer MIS FILESmaster file

Advices data

Customer InfoMaster file

Customer data


Customer data


Customer data

Managers

Advices TPS

Customer account TPS

Onlineactivity TPS

Car FinancingTPS

MISReports


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CH7: Conclusion and future work:

CONCLUSION

A management information system is a system or process that providesthe information necessary to manage an organization effectively. MIS and theinformation it generates are generally considered essential components of prudent and reasonable business decisions.

This report discuses all the activities that the Management Information System perform in our selected organization Standard Chartered Bank (Pakistan).

The reports starts with the background history of the bank such as when it establish in Pakistan,the branches, pre and post era etc. It explains all the TPS how the transactions are made by the

bank, using of these TPS from the new events such as account opening, new allowances etc tothe routine work including cash and payments record, updating of records, payroll and the

processing of the complaints. These TPS holds all the activities from the manager and employeesto the customers. The report discuses the inbound and the outbound logistics and relate all the

processes of TPS used in the bank with the MIS, enabling the bank to provide the quality andsatisfactory services to their customers. Also includes the inter relations, of all the entities in thedatabase of the bank. ERD diagram represents all these relations.

SUGGESTION The bank is using the IS very efficiently and increasing its profitability, but still there are manythings that should be improved.

With the increase in the technology, the bank should made its IS up-to-date for providing best services to their customers and attracting more customers andincreasing its productivity.

The security of these system should be made.

Credit cards system should be improved providing the unique facilities to their customers which the other banks has not yet introduce.

Documents

mis final term report