Mis Final Final

8/8/2019 Mis Final Final

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BACKGROUNG AND IN TRODUTION:

The Standard Chartered Group was formed in 1869 through a merger of two

banks: The Standard Bank of South Africa founded in 1863, and the Chartered Bank

of India, Australia and China, founded in 1853.

As its operations came under threat from nationalization programmes in the

countries in which it was present in the 1970s, the bank sought expansion in

developed countries, particularly the USA.

A Standard Chartered Bank (HQ) in Singapore. In Pakistan Standard

Chartered merged in Grindlays' operations, making Standard Chartered not only the

largest foreign bank in the country, but the only one with branches in all four

provinces.

It is a uk base bank and group is Pakistan.

MIS of Standard

Chartered
http://en.wikipedia.org/wiki/Standard_Bank_of_South_Africahttp://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Singaporehttp://en.wikipedia.org/wiki/Pakistanhttp://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Singaporehttp://en.wikipedia.org/wiki/Pakistanhttp://en.wikipedia.org/wiki/Standard_Bank_of_South_Africa


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OVERVIEW

Standard Chartered Bank (Pakistan) Limited is Pakistan's oldest and largest

foreign bank with over 150 branches in the country. The history of Standard

Chartered in Pakistan dates back to 1863, when the Chartered Bank of India,

Australia and China first established its operations in Karachi.

In 2006 Standard Chartered Bank acquired Pakistan's Union Bank. On 30

December2006, Standard Chartered merged Union Bank with its own subsidiary,

Standard Chartered Bank (Pakistan), to create Pakistan's sixth largest bank.

MAIN SERVICES

Consumer banking:

Standard Chartered provide Mortgages, Credit Cards, Personal Loans, Auto

Loans, Islamic Banking, and Wealth Management products. In order to maximize

customer convenience, they offer 24-hour Phone Banking, statements, SMS

Banking, ATM Cards and VISA Debit Cards, as well as Online Banking and state

of the art branches.

MIS of Standard

Chartered
http://en.wikipedia.org/wiki/1863http://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Karachihttp://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/Standard_Chartered_Bankhttp://en.wikipedia.org/wiki/Union_Bankhttp://en.wikipedia.org/wiki/December_30http://en.wikipedia.org/wiki/December_30http://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/1863http://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_Chinahttp://en.wikipedia.org/wiki/Karachihttp://en.wikipedia.org/wiki/2006http://en.wikipedia.org/wiki/Standard_Chartered_Bankhttp://en.wikipedia.org/wiki/Union_Bankhttp://en.wikipedia.org/wiki/December_30http://en.wikipedia.org/wiki/December_30http://en.wikipedia.org/wiki/2006


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Wholesale Banking:

Wholesale banking provides Transactional banking, Debt Capital Markets,

Corporate Finance, Derivatives & Fix Options, Commodity Finance and deposit

products.

Islamic Banking:

Standard Chartered Saadiq's dedicated Islamic Banking team provides

comprehensive international banking services and a wide range of Shariah

compliant financial products that are based on Islamic values

VISION AND MISSION

Vision:

To be the preferred provider of Islamic financial products in the market

Mission:

To create exceptional value for our clients, investors and staff; through

market leadership in providing innovative Shariah compliant products and

solutions, and by adopting and living our core values

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AREAS OF BUSINESS

Standard Chartered have branches in all the main 25 cities of Pakistan. It has

more then 150 branches in Pakistan.

TOTAL OFFICES AT NATIONAL

AND INTERNATIONAL LEVEL

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Standard chartered is operating more then 150 branches in about 25 Cities of

Pakistan. Standard Chartered has a history of over 150 years in banking and

operates in many of the world's fastest-growing markets with an extensive global

network of over 1,400 branches (including subsidiaries, associates and joint

ventures) in over 50 countries in the Asia Pacific Region, South Asia, the Middle

East, Africa, the United Kingdom and the Americas.

As one of the world's most international banks, Standard Chartered employs

60,000 people, representing over 90 nationalities, worldwide. This diversity lies at

the heart of the Bank's values and supports the Bank's growth as the world

increasingly becomes one market.

MAIN OBJECTIVES

Standard Chartered Bank is an international bank, focused on the established

and emerging markets of Asia, Africa, the Middle East and Latin America with anextensive global network of more than 600 offices in over 50 countries. The three

principal business groups are Treasury, Consumer Banking and Corporate and

Institutional Banking. Their main objective is to offer outstanding value to their

customers by providing knowledgeable, efficient and reliable service in a personal,

helpful and responsive manner. Central to this service philosophy is the professional

consultative approach they take with each customer. By getting to know the

customer better, they can identify the customer's needs and match them with qualityproducts which suit their best.

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ORGANIZATION STRUCTURE

Standard Chartered Bank has a formal structure. It has intra link system

means one link system. The organization is a flat organization.

MANGEMENT OVERVIEW

Management Chart:

Standard Chartered has a specific management hierarchy like G series in

descending order. The hierarchy is below.

Managerial Ranks:

Descending order

G9: Officers of the bank.G8: Accounts managers.

G7: Branch Manager

G6: Regional Head

G5: Branch Head

G4: Dept head

G3: Country head

G2: Continent head

G1: CEO

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ORGANIZATION CHART

G1

G2

G3

G4

G5

G6

G7

G8

G9

We can say the chart shows that first line employees come in G9 category

and then it tends to G8.till G1. So this is in descending order. G9 Officers

up to G1 CEO.

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INFORMATION SYSTEM IN STANDARD CHARTERED

As Standard Chartered started their business in Pakistan in 2006 so as such

there is no Pre-IS era of standard chartered bank in Pakistan. They are using IT

since the start of their business in Pakistan. IT creates an evolution in whole world

in every business and so in banking system. Now in standard chartered with the help

of IS the daily transactions are recorded in branch computers and these branch

computers are then connected to the main head office server so in this way they

keep their daily process update on daily basis.

As Time is money, and due to IS standard chartered bank make thousands of

transactions per day. In fact, IS makes whole process much more quick, simple andreliable. Due to IS employees can easily connect with other branches, customer

service gets improved, online banking emerged and lot of others benefits.

Standard Chartered Online is an innovative Online Banking service that you

can tailor to suit your precise banking needs. It gives you convenient, round-the-

clock banking services ranging from day-to-day account transfer transactions to

real-time valuable financial information. Now you can manage your finances

anytime, anywhere.

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Information Structure :

This is confidential knowledge that the bank is using people soft, virses,

EBBS (electronic business banking software) softwares, HRS, HRIS to make their

employees up to date with the time this people software and other IT equipment is

taken from Kuwalalumpur Singapore. Through this people soft manager make

contact with each other. Organization is fully digitalized SCB has WAN, LAN & V-

LAN Networks. Having PTCL Services, and using Cisco technologies (latest3950-

3800 series routers). Having CAT6 cabling and for backup have rescue disaster

recovery system.

ORGANIZATION COMPUTING RESOURCES

Software Resources:

Following softwares is used for the functioning of our information system

and organization;

Application Software:

Following application softwares are used in our organization and

functioning of our information system.

o People Soft.

o EBBS (SCB banking system).

o Microsoft Office.

o NOD32 Anti-Virus.

o SQL based data base, SAP and ORACLE at backend.

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o Symantec security system.

o Adobe Reader.

System Software:

Following application softwares are used in our organization and

functioning of our information system;

o Operating System (Windows XP and Linux) for PCs.

o Windows 2003 server for mainframes.

Hardware Resources:

Following hardware resources are required for the functionality of IS and

organization:

o Personal Computers.

o Canon Document Scanners.

o HP Printers.

o Networking Cards.

o Currency Counter.

o Coin Counters.

o HP Digital Scanners.

o IBM Mainframes.

o Dell & HP PCs.

COMPUTING TYPE

In Standard Chartered Bank, they are using client/server network because it

is accessible and the employees easily share the data and this network is cheaper

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than others and this is easily maintainable and manageable. All the data save in

main server or HUB and employees can easily access it. This type of computing

system provides an easy access and efficient flow of data, which increase the

functionality of organization.

Three Tier Architecture:

Most Web Applications which use database access do this through three

layers of application logic. At the base is a Database Management System (DBMS)

and a database. At the top is the client web browser used as an interface to the

application. Between the two lies most of the application logic, usually developed

with a web server-side scripting language that can interact with the DBMS, and can

decode and product HTML used for presentation in the web browser.

The figure describes that at the base of an application of three-tier

architecture is the database tier, consisting of the database management system that

manages the database containing the data users create, delete, modify and query.

Built on top of the database tier is the complex middle tier, which contains most of

the application logic and communicates data between the other tiers. On the top is

the client tier, usually web browser software that interacts with the application.

Three Tier Architecture Network:

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Technology:

For the proposed Web Application different type of language will be used.

The page generation will use HTML, JavaScript and PHP language. PHP is also

used fro database connection and data validation. Apache web server will be used

for the functionality of the Web Application. In the proposed Web Application

mysqldatabase will be used.

Integration Framework:

The integration process of the proposed software lies in the three tier

architecture. Three tier architecture is being used for the software because hides the

reality that the applications must bring together different protocols and software.

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The Client Tier:

The client tier of the three tier architecture model is the web browser. Web

browsing software processes and displays HTML resources, issues HTTP requests

for resources and processes. The generated pages for this software (previously

discussed) are in this tire. The previously created pages are mainly created in

HTML but some of the pages are embedded with PHP and JavaScript. Cascading

Style Sheets (CSS) are also used in different pages.

The Middle Tier:

In three tier Web Application systems, the majority of the application logic isin the middle tier. The client tier presents data to and collects data from the user; the

database tier stores and receives the data. The middle tier serves most of the

remaining roles that bring together the other tiers; it drives the structure and content

of the data displayed to the user, it process user input from the user as it is formed

into queries on the database to read or write data. This middle tier application logic

integrates the Web with the database management system.

The components of the middle tier are web server, a web scripting language

and the scripting language engine. A Web server processes HTTP requests and

formulates responses by interacting with the database management system.

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For the proposed software PHP is used for middle tier scripting language,

PHP engine is used for scripting language engine and Apache Web server is as web

server.

The Database Tier:

The database tier is the base tier of the proposed software. Designing

databases and building tier is the first step of this software. Based on the content

analysis, Entity Relationship Diagram, database of the proposed software is created

using mysqlDatabase Management System.

Component Based Development:

The component technologies have evolved in large part because of the

explosive growth of Web-based systems and applications. Three major

infrastructure standards are available for web engineers: CORBA, COM/DCOM,

PHP and JavaBeans.

The Web Engineering Process Model

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Security Aspect:

One of the major parts of the proposed software is the security option. As the

proposed software is a web based three tire architecture model so the security is the

vital option for the proposed software. There are millions of hackers snifters and

Trojans who always try to break the code in each and every second. So most

important part of this proposed software is when the customer wants to access/gave

private information from/to the web it will vulnerable in any circumstances. So to

make transaction secured; one should use SSL enable server or 128 semantic key

encryption method. Whenever the user gives any private information in the web we

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will connect through a SSL enable server. Here the URL address will be HTTPS

instead of HTTP.

Standard Chartered line-of-business environment was built-upon different

platforms, which include UNIX, Microsoft Windows NT 4.0, Microsoft SQL

Server 2000 and Microsoft Office applications, with Lotus Notes used for email.

The bank had been engaged in an evolutionary process that involved the gradual

replacement of its Windows NT Servers and clients with Microsoft Windows 2000.

Symantec solution provides

A complete view of application performance by capturing, measuring, and

correlating performance metrics from all critical system components.

When problems are detected, Symantec helps pinpoint the cause, identify the

most effective course of action, and quickly solve the problem to restore peak

performance.

Features:

1. Captures, measures, and correlates performance metrics from each

supporting tier of your PeopleSoft applications infrastructure (web server,

application server, database, and storage).

2. Builds a clear picture of the entire PeopleSoft application from the end-user

perspective.

3. Performance warehouse stores performance metrics for historical and long-

term trending analysis, promoting intelligent and confident decision making

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Benefits:

1. Optimize end-user response time and improve overall Quality of Service by

finding the definitive root cause of performance degradation in minutes.

2. Reduce the implementation time of your PeopleSoft upgrade projects

3. Resolve problems faster using the expert advice of Smart Tune and eliminate

finger-pointing through a holistic view of application performance.

Metro Ethernet:

12 May 2008, Kuala Lumpur Standard Chartered Bank will spend US$3.6

million over the next four years to enhance IT network infrastructure across 40 sites

in its Malaysian branch network.

The new and more resilient Metro-Ethernet (Metro-E) network, which

delivers cost effective, high speed connectivity for WAN applications & services,

will rise capacity ranging from 256K and 512K to 2MB for all Standard Chartered

Bank (SCB) branches, as well as a total of 160MB of aggregated capacity for two

designated network hub sites.

With Metro-E, Standard Chartered will be able to provide our

customers with even more efficient services and better products, said Arif

Siddiqui, CIO, SCB Malaysia. The Bank will be able to roll-out bandwidth

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intensive new applications and services like e-Kiosks, e-Branch enhancements

and Rapid Cash transactions.

Standard Chartered Bank Malaysia expects the Metro-E upgrade to becompleted by 2008. The previous infrastructure supported legacy financial

transactions and ran on COINS Frame Relay with ISDN back-up. The new Metro-E

technology has already been successfully implemented in the Standard Chartered

Banks Singapore and Hong Kong branch environments.

International Software Centre Malaysia (ISCM). The other global

shared service centre is located in Chennai, India.

Entity Relation Diagram:

The entity relation diagram focuses solely on data, representing a data

network that exists for a given system.

The entity relationship diagram of the proposed Web Application of StandardChartered Bank i-banking is shown below.

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ORGANIZATION TPS SYSTEM

Transaction Processing System:

A Transaction Processing System (TPS) is a type of information system.

TPSs collect, store, modify, and retrieve the transactions of an organization. A

transaction is an event that generates or modifies data that is eventually stored in an

information system. From a technical perspective, a Transaction Processing System

(or Transaction Processing Monitor) monitors transaction programs, a special kind

of programs. The essence of a transaction program is that it manages data that must

be left in a consistent state.

TPS in Standard chartered bank:

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Chartered
http://en.wikipedia.org/wiki/Management_information_systemhttp://en.wikipedia.org/wiki/Transactionhttp://en.wikipedia.org/wiki/Datahttp://en.wikipedia.org/wiki/Management_information_systemhttp://en.wikipedia.org/wiki/Transactionhttp://en.wikipedia.org/wiki/Data


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Effective transaction processing system is working in Standard chartered

bank that offer enterprise the means to rapidly process transactions to ensure the

smooth flow of data and the progression of processes throughout the enterprise.

Payroll TPS

In Standard Chartered payroll TPS is designed to get information and record

of the employ and then to calculate his/her annual earning.

It get information about the employee from the employees department and

from general ledger and send it to payroll TPS from where it links that information

with the previous record and prepare a report which is forwarded to management.

Management takes notice the LN record of the employees efficiency to work and

may declare added bonus or other incentive. This report is checked and approved by

the branch manager after which check is issued to the employee. And when that

check is cashed, the record is updated in the general ledger as well as the master

payroll (HUB).

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Customer Identification

In Standard Chartered Bank there is their own information management

named software Virses is working which is connected to NADRA. So if any new

client wants to open an account in the bank the system automatically send a request

to NADRA to check and verify the customer ID number. Which helps the

management to identify whether he/she is using his original ID card or not.

MIS of Standard

Chartered

Employee Data

GeneralLedger

Payroll TPSPeople Soft

PayrollMaster File

(HUB)

Management Reports

CheckPasses

byManager

CheckIssued toEmployee

GeneralLedger

Input(ID #) Virses

Management

HUB

NADRA

(Customeridentification)


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Employees Record

All employees are supposed to login when they enter the bank and logout on

leaving, by tracing their thumb impressions on biometric device. This device is

connected with the HUB which continuously makes record of their hours spent in

the bank. Moreover, the bank has their own setup named LN which makes records

of all the transactions made by an employee. This help management to monitor the

working efficiency of an employee.

Real time Banking

In many circumstances the primary factor is speed. For example, when a

customer withdraws a sum of money from his or her account the transactions are

processed and the account balance updated as soon as possible, allowing both the

bank and customer to keep track of funds. The new transaction is send to LN. The

LN enters the HUB where the specified file is accessed. The updates are made

entered there and finally the update is done.

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Employee JobLogin Biometric Device

& LN

HUB

EmployeeJob

Logout


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Online Complains

Standard Chartered Bank allows the customer the option of online complains.

The customer submits the online complain which is then processed by Customer

Service TPS which is linked by management (PeopleSoft Software) and after the

problem identification it is send to the concerned department.

Advices

As all of the record of the customers are stored in main server (HUB) of

Standard Chartered bank, so incase if someone account balance is getting near to

MIS of Standard

Chartered

NewTransactions,

Updates LN

HUB

Updated

Customer Queries

CustomerService TPSPeopleSoftSoftware

IdentifyProble

m

Send toConcerned Dept.


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zero the system automatically alert the management about that. Then manager take

manual action and send him/her the advice (a letter, mail or phone call) to check the

account balance.

Account Opening

This TPS is designed for opening a new account in the bank.

Input: Give bio data, NIC no., income, city name.

Process: Information sends to the virses.

Output: new account opened in the bank.

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Account

AlertManagement

HUB Advices Sendto Customer

(PeopleSoftSoftware)Customer

Service TPS


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Online Activity

Purpose: Transfer funds with the organization.

Input: Concerned Branch code, city name, account title, amount & the

transaction.

Process: The information will send to organization server (HUB).

Output: Transfer of fund to the concerned branch.

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Applicant Identification

Virses

A/CDept.

(PeopleSoftSoftware)CustomerService TPS

HUB

NewA/COpened

Customer

CustomerService TPS

HUB

A/CDept

Fund

Transferto

Concerned Branch


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ATM Card

Purpose: Easy with draw of cash.Input: Give bio data, income summary, company name, NIC.

Process: NIC no. and bio data send to virses which directly linked to

NADRA. If information is correct then it is forward to customer service

centre.

Output: Issue of credit card.

Car Financing:

Purpose: Leasing a new car.

Input: Account title, down payment amount.Process: The information is send to the HUB and verifies the account of

customer and makes the

MIS of Standard

Chartered

Applicant

Identification

Virses

A/CDept.

CustomerService TPS(PeopleSoftSoftware)

HUB

New A/COpened

ATMIssued


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Schedule:for leasing for the given period of time.

Output: Customer can get a new car.

MANAGEMENT INFORMATION SYSTEM

Relationship of MIS with TPS:

MIS reports and summarizes the organizations basic operations and thesereports come from the basic transition processing systems. In case of our

organization the TPSs of ATM Cards, Payroll and Customer identification etc.

provide the basic information about the organizations activities. These activities are

then summarized in the form of reports for the manager so that they can check

whether the firm is working properly or not. If there are some flaws then they take

control measures to fix those flaws.

MIS of Standard

Chartered

Applicant

Identification

A/C,Financ

eDept.

CustomerServiceManagers

HUB

Issuance


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Transaction processing system Management Information system

MIS FILESPayroll MasterFile

Payroll DataC.I info MasterFile

Customer Data

EmployeesInfo Master File

Employees Data

CustomerAccount MasterFile Customer DataCustomerQueries Master Customer Complain DataFile

Customer ATMMaster Files Customer Account Data

Customer AdviceMaster FileAdvices Data

Online CustomerMaster Files Customer Data

Customer Finance Customer DataMaster Files

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Chartered

Payroll TPS

CustomerIdentificationTPS

Advices TPS

OnlineActivity TPS

CarFinancingTPS

MIS

(EBBS)

EmployeeRecord TPS

Real TimeBanking TPS

CustomerService TPS

ATM CardsTPS

CarFinancingTPS


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MANAGERS

ATM Transaction Process:

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Chartered

Reports


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Chartered
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Chartered
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Transaction Flow Chart:

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CONCLUSION & SUGGESTION

Conclusion:

A management information system is a system or process that provides the

information necessary to manage an organization effectively. MIS and the

Information it generates are generally considered essential components of Prudent

and reasonable business decisions.

These report discuses all the activities that the Management Information

System performs in our selected organization Standard Chartered Bank

(Pakistan).

The reports start with the background history of the bank such as when it

establish in Pakistan, the branches, pre and post era etc. It explains all the TPS how

the transactions are made by the bank, using of these TPS from the new events such

as account opening, new allowances etc to the routine work including cash and

payments record, updating of records, payroll and the processing of the complaints.

These TPS holds all the activities from the manager and employees to the

customers. The report discuses the inbound and the outbound logistics and relate all

the processes of TPS used in the bank with the MIS, enabling the bank to provide

the quality and satisfactory services to their customers. Also includes the inter

relations, of all the entities in the database of the bank. ERD diagram represents all

these relations.

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S uggestion:

The bank is using the IS very efficiently and increasing its profitability, but

still there are many things that should be improved.

1. With the increase in the technology, the bank should made its IS up-

to-date for providing best services to their customers and attracting

more customers and increasing its productivity.

2. The security of these systems should be made.

3. Credit cards system should be improved providing the unique

facilities to their customers which the other banks have not yet

introduce.

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THE END

MIS of Standard

Chartered

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