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Mindset Matters: Creating Constructive Organizational Culture to Improve Performance Presented by Laural Manegre January 24, 2014 Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Who Is The Pacific Institute and US Ops? Founded By Lou & Diane Tice in 1971 Global in Scope / HQ in Seattle, WA / 14 Offices 60+ countries, 6 Continents and 20+ languages Endorsed by the American and Canadian Psychological Associations. 62% of Fortune 1000 Governments Education Social Services Military The Pacific Institute - US Operations Responsible for business development and implementation of TPI products in the US Combines TPI products with appropriate consulting services to maximize outcomes for clients

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Igniting ThinkingMaximizing PerformanceEnriching Lives I can tell you there is no organization as effective in transferring knowledge from psychology to organizational settings, educational settings, public sector or private sector than The Pacific Institute . ~ Dr. Gary Latham ~ Past-President, Canadian Psychological Association Dr. Martin E.P. Seligman Kogod Term Chair, Professor of Psychology & Director of Clinical Testing, University of Pennsylvania Dr. Albert Bandura David Starr Jordan Professor of Social Sciences in Psychology, Stanford University Dr. Gary Latham Secretary of State Chair, Faculty of Management, University of Toronto Dr. David Matsumoto Associate Professor, Department of Psychology, Director of Intercultural & Emotional Research Lab, San Francisco State University World-leading Experts / Contributors

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter The Wedge

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Performance Model (Individual / Team / Organizational) PerformancePlan Individual Behavior How toHave to OLD Habits Attitudes Expectations Beliefs Current Reality Vision 7% = Individual Thinking

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Performance Model (Individual / Team / Organizational) PerformancePlan Individual Behavior Individual Thinking What do we want? Invent the How Want to New Habits Attitudes Expectations Beliefs Current Reality Vision =

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Performance Plan or Systems Behavior Individual Thinking ( cultural Assumptions ) How can we perform under these circumstances? Leaderships goals are unrealistic. This new system will never work causes too much stress. I dont have the aptitude for this It is impossible to be profitable with all of these government regulations We will never be able to reach those benchmarks. Culture

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Vision What would be an extraordinary Vision for your Organization? Omit the How..

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Culture Do you have the right Organizational Culture to take you into the future?

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter What is Culture? Culture is the shared beliefs and values guiding the thinking and behavior of the organization.

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Culture Change or Transformation Why is it so hard?

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Two General Types of Culture Defensive Cultures Inactive / Reactive Resist Change Assigns blame when something goes wrong Uses Chain of Command to control and direct Constructive Cultures - Proactive Communicates open and freely Takes responsibility and accountability Is innovative and takes risks

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Copyright 1998 Human Synergistics International. All Rights Reserved. The Circumplex Red: Aggressive/ Defensive Styles Green: Passive/Defensive Styles Blue: Constructive Styles

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Lets assess your perception of your Organizations current Culture.. What type of Culture do you have?

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Igniting ThinkingMaximizing PerformanceEnriching Lives Typical Vision (Ideal or Desired) OCI Circumplex from Robert A. Cooke and J. Clayton Lafferty, Organizational Culture Inventory, Human Synergistics International, Plymouth MI USA. Copyright 1987-2006, All Rights Reserved. Used by permission.

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Igniting ThinkingMaximizing PerformanceEnriching Lives Healthcare Ideal i=868 OCI Circumplex from Robert A. Cooke and J. Clayton Lafferty, Organizational Culture Inventory, Human Synergistics International, Plymouth MI USA. Copyright 1987-2006, All Rights Reserved. Used by permission. How does your circumplex compare to the ideal?

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter What Impact does Culture have? The impact of a constructive culture can be measured on the bottom line. Constructive cultures provide customers with better products and services than defensive cultures.

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Culture and Performance Kotter & Heskett: Study of 207 firms over an eleven year period as reported in their book Corporate Culture and Performance Non-Adaptive Culture 166% Revenue 74% Stock Prices 1% Net Income

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Non-Adaptive Culture Adaptive Culture 682% 166% Revenue 901% 74% Stock Prices 756% 1% Net Income Culture and Performance Kotter & Heskett: Study of 207 firms over an eleven year period as reported in their book Corporate Culture and Performance

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Mission / Vision What is the Mission or Vision Statement of your Organization? From your memory, please jot it down.

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Values What are the Values in your organization?

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Values What are the Values in your organization? How do you measure them?

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Igniting ThinkingMaximizing PerformanceEnriching Lives VP CEO MGR Leadership Impact

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Igniting ThinkingMaximizing PerformanceEnriching Lives Management Culture - 3 yrs 97% Improvement Copyright 1998 Human Synergistics International. All Rights Reserved.

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Igniting ThinkingMaximizing PerformanceEnriching Lives bb

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Igniting ThinkingMaximizing PerformanceEnriching Lives Self-Examination Self-Concept Insights EXPECTATIONS 4 Steps for Growth

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Limiting Beliefs What are some examples of Limiting Beliefs 1.Leadership 2.Employees 3.Board Members 4.Community 5.Children

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Results Beliefs

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Beliefs What limiting beliefs do you have in your Organization that is driving your Culture?

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Igniting ThinkingMaximizing PerformanceEnriching Lives CONSCIOUS SUB-CONSCIOUS CREATIVE SUB-CONSCIOUS THROUGH OUR SENSES REFERENCE LIBRARYMAINTAINS SANITY

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Igniting ThinkingMaximizing PerformanceEnriching Lives Employee Life Cycle Desired Culture Recruitment & Selection New Hire Orientation Training & Development Performance Review Process Compensation Reward & Recognition Coaching & Mentoring Employee Communications Cultural Integration Process

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Igniting ThinkingMaximizing PerformanceEnriching Lives West Virginia Chapter Cultural Transformation & Growth Step 1 Diagnostics Benchmark Step 2 Align the Leadership Vision and Values alignment Foundational Curriculum for Change Leadership Efficacy Step 3 Engage others from the Organization Thought Patterns for Performance Integration of education in business practices Step 4 Employee Life Cycle