Microsoft IT

MS IT : « First and Best » client de Microsoft

Patrice TROUSSET

CIO Microsoft France, BeNeLux

NEXT IT XX/XX/2011

We are like other large companies IT departments

Common infrastructure for business units

MS IT story and maturation steps Key milestones

Managing Growth

Enterprise Credibility

IT Optimization

1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009

Online Services Cloud

MIS Org. Est.

Centralized Global

Network

SAP Deployment

Exchange DC Consolidation

Admin IT Centralized

1st Enterprise Wide Dogfood Exchange

2000

Founded MACS

1 CIO Apps and

Infra.

Combine Field IT

Office 365 and Azure

BUIT’s Consolidated

2 – CIO’s

BUITs Decentralized

Data Center Consolidation

3

IT of the Future: Evolution of MSIT

FY05 Business Unit IT

FY07 Centralized IT

FY10 Standardized IT

FY12+ Process-Centric IT

invest

men

t In

du

stry

Tre

nd

s

• Cloud

• Consumerization of IT

• Data Explosion

• Social Media

• Regulatory Compliance

• Security Threat Growth

Industry Trends

Virtually everything in

business today is an

undifferentiated

commodity, except

how a company

manages its

information. How you

manage information

determines whether

you win or lose.

– Bill Gates

IT of the Future: Evolution of MS IT

5

FY05 Business Unit IT

FY07 Centralized IT

FY10 Standardized IT

FY12++ Process-Centric IT

“Virtually everything in

business today is an

undifferentiated

commodity, except how a

company manages its

information. How you

manage information

determines whether you

win or lose.” – Bill Gates

invest

men

t In

du

stry

Tre

nd

s

• Cloud

• Consumerization of IT

• Data Explosion

• Social Media

• Regulatory Compliance

• Security Threat Growth

Industry Trends

TODAY

Consumerization of IT

50 Distributed Workforce

84 Infrastructure Utilization

85 Infrastructure Complexity

70 percent of datacenter

capacity is idle on

average

percent of IT budgets

is spent maintaining

datacenter

operations

percent of

organizations

have a remote

workforce

percent of business

devices are

expected to be

smartphones by

2014

Microsoft.com

Microsoft & MS IT context Cost reduction management while being able to digest significant demand growth

Dec 08 YOY% Dec 08 YOY%

Internal Users 160K +15% Support tickets/month 175K +15%

Trading Partners 82K +10% SharePoint sites 200K +15%

Buildings 700 +21% Invoices/month 345K +2%

OS Instances 800K +25% Application releases/month 350 +50%

Network devices 8,873 +16% Sites exceeding network SLA 13% +110%

Instant messages/month 80M +266% Internet E-mails/day 1,2M +15%

Spam filtered/day 20M +15% Storage 7PB +100%

Average mailbox size 600MB +55% Downloads/Month 1.2M +9%

UC minutes/month 1.4M +450% Batch job runs / month 5.5M NA

Conferencing min/month 38M +23% Remote Connections/month 1.4M +15%

The capacity planning dilemma

Key metrics for MS IT delivery

Metrics To Improve FY08 MYR FY09 MYR FY10 MYR FY11 MYR

Critical Application Availability 96.6% 99.5% 99.7% >99.9%

Major Service Outages / month >80 40 25 <10

Average Duration of Outages >7 hours >5 hours 5 hours <3 hours

Proactive Monitoring 40% 50% 55% 80%

Apps w/Tested DR Plans 2.6% 5.9% 14.9% 70% tested

Application User NSAT 113 124 127 135

Production Changes / month >6,000 >6,000 4,000 <2,000

Major Incidents from Change >50% <33% <25% <10%

#of Applications supported 2,325 1,641 1,185 <1,000

Physical Servers (production) 12,540 11,738 8,900 <7,000

Virtualized Servers 12% 24% 36% >50%

Storage Utilization 58% 67% 74% 80%

Progress made and goals using ITIL/MOF model "People, Process & Technology"

Aligning to the Business

Aligning to the Business

Simplification and Reduction

FY‘10 All-Up Benefit

FY‘11 YTD Benefit

Benefit Avoidance

Virtualization $ 11.4

Data Reduction

(PB) $ 5.4

Application

Reduction $ 2.2

Ticket

Reduction $ 5.9

Release

Management $ 2.0

All Up $ 27.0M

Benefit Avoidance

Virtualization $ 9.9

Data Reduction

(PB) $ 0.9

Application

Reduction $ 0.9

Ticket

Reduction $ 1.2

Release

Management TBD

All Up $ 12.9M

($ in

millions)

($ in

millions)

Client power management

Reductions in FY10 (annual): 20M

KW

Incremental reductions from FY10

to FY11 (annual): 10M KW, the

equivalent of removing :

1,436 passenger vehicles from

road for 1 year, or

CO2 emissions from

electricity use for 913 homes

for 1 year

Greater than 32% reduction in

energy consumption per PC from

FY10 to FY11 with little to no

impact on end-users

Consumption Awareness + Power Mgmt

Maximizes Savings and Client Satisfaction

On-going deployment (dogfooding)

August 27, 2010 | Page 16

The Microsoft Cloud Data Center Infrastructure

The Microsoft Cloud

Quincy, WA Chicago, IL San Antonio, TX Dublin, Ireland Generation 4 DCs

Containers

Scalability and

…Sustainability

Server

Capacity

Rack

Density

and Deployment

IT PAC

Time to Market

Lower TCO

We are here today

Infrastructure Optimization

We are here today

Savin

gs

FY11: Experience Manual provisioning,

monitoring, support, and

escalation

FY13: Efficiency Integrated provisioning,

feature parity, integrated

monitoring and support

escalation

FY15:

Effectiveness Fully cross-premise

services mgmt

Savin

gs

FY11: Less than

5% apps in the

Cloud

FY13: 15%

apps in the

Cloud

FY15:

80% apps

in the

Cloud

TODAY

Microsoft IT needs to be prepared to balance user expectations with enterprise requirements.

Security and management

…tools that help IT to protect the

enterprise

Windows-based devices

…that people love to use

Windows Next

We have four pillars to our strategy:

Application development

…tools that simplify and enrich the

developer experience

Productivity

…tools that work like and with popular

consumer services

Level of Pro

ductivity

and B

usin

ess I

mpact

Level of IT Trust

Managed

Business applications

Documents

Email, calendar, contacts

Unmanaged

Access to internal documents and sites over the Internet

Full access to LOB applications on the corporate network

Ability to open email messages protected with digital rights

management (DRM)

Ability to access email, calendar, and contacts

Access to cloud-based line-of-business (LOB) applications

Access to cloud-based document storage

Managed

Domain Joined

Unmanaged

Non Domain Joined

Compliant

(e.g., TPM, BL, etc.)

Non-compliant

Trusted

Systems

Isolated

verify then trust

Isolate or Remove access

Vulnerable

Manage to compliance

Rogue

Untrusted

Systems

Patch/Config to standard

Mig

rate

to

Mg

d E

nvi

ron

ment

Level of Access and User Experience (DRAFT)

Central, unified management platform

Single, end-to-end security and

management platform

Access control based on the level of trust

Level of business impact (means of access)

Low (Web)

Medium (VDI/Citrix)

High (DirectAccess,

enterprise VPN)

Managed

Unmanaged

Personal connections Integrating email with Facebook, Linked In, etc.

Outlook Social Connector

Social integration Combining social networking with CRM

Recruitment Targeted recruitment based on candidate profiles

Marketing, sales, support On-demand product overview and how-to videos

Customer outreach Regular updates, promotions, and engagement

Social Media in the Enterprise

© 2010 Microsoft

Corporation. All

Rights Reserved.

Lync - Unified Communications Where we are in Microsoft today

Lync deployment step by step : Unified Messaging (voice mails in Exchange/Outlook)

Presence, Instant messaging

Communicator & peer to peer conferences

Video conferencing & Roundtables

Audio / Bridge

170K accounts in total & 133K active

accounts on Lync 2010

90K users on 'Enterprise Voice‘

More than 3K MS RoundTables deployed

40K e-conferences leaders organizing 250K

conferences (3 and more people)

Lync - Utilization rates (July 2011)

Benefits from Lync

A business case Example at Microsoft : The “Mid Year Review”

Moving Microsoft’s most critical business meeting of the

year in WE from Paris/CDG to LiveMeeting

Line US $ Comments

Air Travel/ Taxis 262.400 Cost 350 attendees who travelled

within Europe

Hotel Rooms 111.666 300 attendees from Subs and 50 from

HQ. Room rate Euro 150/night

Security 70.000 For reception services, security

personnel etc

Food & Meeting

Rooms

259.000 Hotel Euro 177K, for lunch, dinner, and

meeting rooms

Total Saving $703.066

Microsoft Confidential © 2009 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.