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Michele Pickios
Personal Profile
Proven organizational skills, able to prioritize and multi-task, detail-oriented
Demonstrated ability to make challenging supervisory decisions
High degree of problem solving skills
Work well independently or as a responsible member of a team
Extensive client service experience when working with the public
Ability to read and speak French
Relevant Skills Legal/Technical
Cyberbahn and Dun & Bradstreet
Teraview Real Estate
LexisNexis CaseMap Document Management
InForm Court Forms Litigation
PCLaw and Carpe Diem Accounting
Quicklaw and Westlaw Canada
BigHand Transcription
Proficient in MS Office 2010: Word; Excel; PowerPoint; Outlook
Experienced in website authoring and indexing Administrative
Kept accurate and current records of client information as a librarian
Ensured client service problems and enquiries were addressed promptly
Arranged payment, booked meeting rooms and IT resources for programs
Evaluated programs and provided feedback for library management
Recent full-time office management experience
Interpersonal
Excellent listening, oral and written communication skills
Proven ability to work well with library clients and staff
Formed good relationships with managers and supervisors
Successfully created library partnerships with community groups
As a Program/Volunteer Assistant in a non-profit developed good rapport with volunteer board members and clients
Education
Office Administration Certificate – Law Firm Profile 2014
Humber College Institute of Technology and Advanced Learning, Toronto Perfected proofreading and editing skills for corporate and litigation
documents, studied litigation systems and processes, prepared dockets, transcribed to 40+ WPM using dictation software
Legal Research and Information Management Certificate 2013
Durham College, Oshawa
Completed records management project in partnership with the Canadian Standards Association, conducted searches using government and business databases, tracked legislation, studied Corporate,
Administrative and Copyright Law
Master’s in Library Science
University of Western Ontario
Master’s in French
University of Waterloo
Work Experience Program Volunteer Assistant at George Syme55+ Seniors Centre 2014-2015
Co-ordinated program fitness instructors and hired snow shovelers
Set up and maintained computer and paper file systems, extracting
pertinent information for summaries and reports
Provided customer service and responded accurately to enquiries
Monitored, ordered and maintained supplies/resource materials, daily banking, recorded payments and completed receipts
Successful in applying for Summer Work Experience Student Grant Legal Assistant Placement at Davies, Ward, Phillips & Vineberg LLP 2014
Assisted corporate clerks in updating EnAct
Proof-read, typed and drafted/black-lined standard and non-standard documents
Entered dockets and provided desk coverage for legal assistants in litigation, real estate, and tax departments
Trained in firm systems including Decisiv, InterAction, Meeting Room Manager
Used scanning, printing, and copying office equipment Librarian, Toronto Public Library 2001-2012
Followed library policies while providing confidential information
for clients using print and electronic resources
Group and one-on-one trainer for program design, delivery and
evaluation utilizing qualitative and quantitative methods
Sensitivity toward different cultural and economic backgrounds
Assumed in-charge responsibilities
