Michele Anne Patterson

Email: michpatt69@gmail.com

Professional Summary: Seasoned Executive Assistant with more than 17 years of experience in a fast paced business environment. Excellent skills in communication and the ability to work independently and creatively. Quality focused to manage multiple tasks and problem solve with strong attention to detail. Track record of achieving exceptional results in strong organizational and prioritization abilities. Expert in arranging International and Domestic Travel as a 10 year Corporate Travel Agent. Computer and Technical Skills: Proficient on PC platforms Microsoft Word, Excel, PowerPoint, Outlook. Lync, IM, Focal Point, Lotus Notes, Org Plus, Visio, Adobe Acrobat, Webdir, Webinar, WebEx, Google, Calendar, Sheets, Drive, Asana, Intercall, Vidyo, Oracle, PeopleSoft, BOX, Hightail, Dropbox, Concur, Sage, GlobalMeet, Typing: 60wpm Travel Computer Systems: Sabre, Apollo Detailed Work Experience: Charles Schwab Corporation – San Francisco, CA. April 2016 – September 2016 Assistant Support/Executive Assistant – Contractor (Maternity Fill): Bank Products and Distribution

• Provided Administrative support during a 4 month Maternity Leave Fill, for the Senior Vice President of Bank Products and Distribution as well as help to support his Direct Reports consisting of 3 Vice Presidents and their Teams, located in the Charles Schwab corporate office locations in San Francisco, Texas and New York.

• Successfully performed an array of administrative functions in maintaining and running each area within the Bank organizations with the ability to learn the company processes and build close working relationships with other administrative professionals within a 4 month timeframe.

• Planned and scheduled meetings by managing calendars, booking travel arrangements, settled expense reports, and found new ways to managing and administering schedule updates which resulted in a more seamless new Talent Review process from beginning to end.

Restoration Hardware – Pleasanton, CA. September 2015 – February 2016 IT Project Coordinator/Contractor: IT Field Services New Sites Store Support

• Worked with the IT Field Services Store Support Team, designated to coordinate the New Sites Store Openings of Galleries, Outlets, Warehouse Sales and HDL’s for Restoration Hardware.

• Consistent in ordering IT equipment and processing of purchase orders while updating daily, the Project Status Sheets for all of IT to reference.

• Established trust in using direct approaches, became the Liaison, in opening up the communication with the other IT teams based on their scope of work in the pipeline. Provided new work processes in daily updates for the IT Field Services Team, easing the transition for a better work foundation with the Network, Applications, Security, IT Store Support Teams and the Stores Leadership Staff.

• Multi-tasked in a very fast paced environment and maintained a stable IT infrastructure system for the variety of store types and locations we were to help open. This consisted of, Low Voltage cable installation, turning up Data Circuits, enabling Wi-Fi and Access Points, Phone Lines & Equipment, POS systems and syncing them all appropriately with the equipment needed for the store to operate effectively.

• Assisted in the Opening of 5 Store Galleries, 2 Baby & Child Stores, 4 Outlet Stores, and 4 Store Closures and maintained IT System Operations, including DSL installations, in 4 Warehouse Sale Locations, within the United States. 2 months to complete deadlines from the Construction Turnover date to the Store Opening Date.

• Created a new 3rd Party Store Technician Request Form, formulating a new Check-In and Check-Out policy to help track workload and expenses.

Gap Inc. – San Francisco, CA. May 2014 – April 2015 Administrative Assistant III / Contractor: Global Innovation, HR – Mindspark

• Provided Administrative support for the Dean of Innovation and his team whom assist in the Creative Thinking for the brands of the company, also known as the Mindspark Team.

• Managed daily scheduling and monitoring of the Dean and his team’s daily Outlook Calendars. Processed Invoices and Purchase Orders, organized department, group meetings, managed the Creative Room, settled expense reports, managed files, prepared travel arrangements, agendas and PowerPoint presentations for Events and Board Meetings. Assisted as the communication liaison for out of town guest speakers and organized their travel, transportation arrangements.

• Collaborated with members of the Consumer Insights team to coordinate events for both insights and innovation components.

• Implemented administrative company policies and procedures for team employees as necessary. • Processed vendor contracts, NDA’s and MSA’s and worked closely with Creative Directors and Designers in

assisting in printing large print and project work, and organizing files and permissions in BOX account. Gap Inc. / Old Navy – San Francisco, CA 1998 - 2013 Administrative Assistant III / Executive Assistant Global Production / IT - Old Navy October 2010 – December 2013

• Provided administrative support to Vice President in Global Production/Sourcing and the Vice President of IT, direct reports and their teams of 107 employees combined.

• Managed department monthly Townhall Meetings, created PowerPoint presentations based on meeting content.

• Arranged extensive International travel to our GIS Production offices. • Worked closely with HR in coordinating department cubicle moves, organized Contractor, New Hire set-ups,

processed terminations, and salary and compensation input during annual focal reviews for department staff.

Marketing - Old Navy August 2006 – September 2010 • Provided administrative support for Old Navy's Marketing Strategy and Creative Execution Team of two Vice

Presidents and a high paced staff of 45 employees. • Due to Workforce Reviews, helped to solely support 5 Executives for 2yrs., including a contracted CEO assigned

for a special project whom commuted from Canada. • Ordered and maintained department supplies, events, reporting relationships, space planning and

computer set-ups.

Outlet, Store Administrator / Field Communications - Gap Inc. August 2004 – July 2006 • Provided administrative support for 2 Vice Presidents for Gap Inc. Outlet for Operations/Communications as well

as supporting the U.S. Field District Managers and department staff. • Organized and coordinated logistics and materials for extensive quarterly Jet Trips for the CEO and his

Leadership staff for Outlet store visits within the U.S. Personal Care, Banana Republic Home, Gap Body - Gap Inc. June 1999 - July 2004

• Provided administrative support to Sr. Vice President, Vice President and staff of 45 employees, in the Personal Care department.

• Performed Administrative duties, while assisting in the fragrance development for all Brands. • Accomplished many multi-tasking projects, including managing the Production role for Old Navy personal care

products during a 4 month maternity leave.

Gap Inc. / Gap Travel - San Francisco, CA. June 1998 – May 1999 Lead Corporate Travel Agent – International/VIP

• Booked intense International, VIP travel reservations. • Worked on the Gap Travel Executive Desk, booking travel for Directors and above. • Responsible for maintaining call volume and organization of staff.

Premier US Travel - San Francisco, CA. August 1991 – May 1998 Lead Corporate Travel Agent

• Worked independently as a business On-Site Travel Coordinator. • Assigned to work exclusively for Investment Banking Clients and Prestige Law Firms. • Specialized in booking Domestic and International Travel, arranging air, ground and hotel reservations and

issuing ticket stock. • Constant direct contact with Sales Representatives for Airlines and Hotels for exclusive business accounts.

Education June 1989 Cañada College - Redwood City, CA. Tourism – Certificate Internship 1988- 1989 Southwest Airlines – Burlingame, CA.