NO TITLE / PROGRAMME CATEGORY DURATION Q1 Q2 Q3 Q4 MEMBER(RM)

GROUP MEMBER(RM)

NON MEMBER(RM)

GROUP NON MEMBER(RM) INTERNATIONAL GROUP

INTERNATIONAL1 GENERAL INSURANCE (INTRODUCTION AND FOUNDATION)

1.01 Introduction to General Insurance All General Classess 2 20-21 Jan 18-19 May 3-4 Aug 19-20 Oct 955 900 1170 1110 300 280

1.02 Introduction to Reinsurance Reinsurance 2 12-13 May 7-8 Sep 955 900 1170 1110 300 280

1.03 Introduction to Regulatory Framework & Compliance Regulation & Compliance 2 8-9 Jun 955 900 1170 1110 300 2801.04 Foundation Course in CAR & EAR Insurance Engineering Insurance 2 12-13 Feb 955 900 1170 1110 300 280

1.05 Foundation Course in MB & MBLOP Insurance Engineering Insurance 2 6-7 Jul 955 900 1170 1110 300 2801.06 Foundation Course in Fire Insurance Fire Insurance 2 9-10 Mar 22-23 Jul 955 900 1170 1110 300 2801.07 Foundation Course in Liability Insurance Liability Insurance 2 18-19 Mar 955 900 1170 1110 300 2801.08 Foundation Course in Marine Cargo Insurance Marine Insurance 2 6-7 Apr 9-10 Nov 955 900 1170 1110 300 2801.09 Foundation Course in Risk Management Risk Management 2 15-16 Apr 955 900 1170 1110 300 2801.10 Foundation Course in Motor Insurance Motor Insurance 2 24-25 Feb 955 900 1170 1110 300 280

2 GENERAL INSURANCE (INTERMEDIATE)2.01 An In-Depth Understanding of Casualty/General Liability Insurance Liability Insurance 2 4-5 Mar 1280 1220 1490 1430 400 3802.02 An In-Depth Understanding of Professional Indemnity/Financial Lines Insurance Liability Insurance 2 21-22 Sep 1280 1220 1490 1430 400 3802.03 Technical Reinsurance Accounting Reinsurance 2 5-6 Aug 1280 1220 1490 1430 400 3802.04 Treaty Reinsurance Contract Wordings Reinsurance 2 17-18 Aug 1280 1220 1490 1430 400 380

2.05 Motor Insurance: Claims Handling and Loss Assessment Motor Insurance Claims 2 16-17 Jun 1280 1220 1490 1430 400 3802.06 A Practical Perspective of Marine Cargo Insurance Marine Insurance 2 22-23 Jun 1280 1220 1490 1430 400 3802.07 Fire Clauses - How to Apply the Right Clauses for Maximum Protection Fire Insurance 2 9-10 Sep 1280 1220 1490 1430 400 3802.08 Insights into Fire Insurance Claims Fire Insurance Claims 2 20-21 Apr 1280 1220 1490 1430 400 3802.09 CAR & EAR - Practical Understanding of Coverages & Claims Issues Engineering Insurance 2 5-6 Oct 1280 1220 1490 1430 400 3802.10 An In-Depth Understanding of MB & MBLOP Insurance Engineering Insurance 2 11-12 Mar 1280 1220 1490 1430 400 3802.11 Business Interruption Insurance - From Marketing to Claims Handling Business Interruption Insurance 2 4-5 May 1280 1220 1490 1430 400 3802.12 A Practical Understanding of General Insurance Underwriting and Claims Management Underwriting & Claims Management 2 12-13 Oct 1280 1220 1490 1430 400 3803 LIFE INSURANCE (INTRODUCTION AND FOUNDATION)

3.01 General Overview of Life Insurance Operations Life Operations 2 10-11 Feb 955 900 1170 1110 300 2803.02 Foundation Course in Medical & Health Insurance Medical & Health 2 17-18 Feb 955 900 1170 1110 300 2803.03 Assessing Inpatient Billings - To Pay or Not To Pay (Heart Diseases) Claims 2 20-21 Apr 955 900 1170 1110 300 2803.04 Assessing Inpatient Billings - To Pay or Not To Pay (Respiratory) Claims 2 4-5 May 955 900 1170 1110 300 2803.05 Assessing Inpatient Billings - To Pay or Not to Pay (Digestive) Claims 2 22-23 Jul 955 900 1170 1110 300 2803.06 Effective Claims Practice Claims 2 5-6 Oct 955 900 1170 1110 300 2803.07 Introduction to Life Underwriting Underwriting 2 10-11 Jun 955 900 1170 1110 300 2803.08 Introduction to Life Insurance Products Life Products 2 1-2 Jul 955 900 1170 1110 300 2804 LIFE INSURANCE (INTERMEDIATE)

4.01 Intermediate Course in Medical & Health Insurance - Non Medical Aspects of Claims Medical & Health Insurance 2 16-17 Mar 1280 1220 1490 1430 400 3804.02 Intermediate Course in Medical & Health Insurance - Medical Aspects of Hospital & Surgical Insurance Medical & Health Insurance 2 10-11 Jun 1280 1220 1490 1430 400 3804.03 Medical Claims & Cost Containment Medical & Health Insurance 2 22-23 Sep 1280 1220 1490 1430 400 3804.04 Human Anatomy & Physiology 101 Claims 2 17-18 Aug 1280 1220 1490 1430 400 3804.05 Evaluation of Itemised Inpatient Billings Workshop Claims 1 19 Nov 689 646 795 752 200 1804.06 Effective Claims Management Claims Management 2 5-6 Aug 1280 1220 1490 1430 400 3804.07 Understanding Contract Wording Workshop Medical Workshop 2 7-8 Sep 1280 1220 1490 1430 400 3805 SHORT TRAINING COURSES(PREMIER SERIES) - GENERAL INSURANCE

5.01 Workshop on Re Coding The Future Insurer General Insurance 2 9-10 Mar 2000 1900 2200 2100 600 5505.02 CECR Policy - Getting the Best Coverage for Your Civil Engineering Risks Engineering 2 20-21 Feb 1700 1615 1870 1780 550 5305.03 Ship Business Operation and Management in Bulk Solid Carrier, Liquid Chemical and Oil Tanker Marine Insurance 2 26-27 Mar5.04 Aviation and Aerospace Insurance: Risk and Liabilities in Airlines and Airport Aviation Insurance 2 10-11 Jun5.05 Insurance Fraud Investigation Techniques Fraud Management 2 15-16 Apr 1700 1615 1870 1780 550 5305.06 Ship Business Operation and Management in Container Ship and Offshore Supply Vessel Marine Insurance 2 5-6 Aug5.07 Managing Risks in Aviation & Aerospace Aviation Insurance 2 12-13 Oct5.08 Commercial Arbitration - Key Considerations Liability Insurance 2 23-24 Sep 1700 1615 1870 1780 550 5305.09 Private Motor Pricing in De Tariff Market Motor Insurance 1 16-Mar 954 900 1166 1110 280 2605.10 MII-AICLA: Cyber Risk Liability Insurance 2 5-6 Nov5.11 Managing Distribution and Claims in Micro Insurance Micro Insurance 2 10-11 Aug5.12 Risk Survey and Risk Management for Non Engineers(Inclusive Site Visit) Engineering Insurance 2 29-30 Jun 1700 1615 1870 1780 550 5306 CERTIFICATION PROGRAMMES

6.01 Basic Certificate Course in Insurance Loss Adjusting(BCCILA) Loss Adjusters 28 hours 24-27 Feb 20-23 Apr 13-16 Jul 19-22 Oct 820 N/A 820 N/A 290 2906.02 Basic Certificate Course in Insurance & Takaful Broking(BCCITB) Insurance Brokers 42 hours 17-22 Feb 13-18 Apr 6-11 Jul 12-17 Oct 1272 N/A 1272 N/A 500 5006.03 Professional Certificate in General Insurance Underwriting(PCGIU) General Insurance Underwriting 98 hours 7 Mar ---- 15 Aug 4500 N/A 4500 N/A N/A N/A6.04 Professional Certificate in Life Assurance(PCILA) Life Assurance 98 hours 7 Mar ---- 15 Aug 4500 N/A 4500 N/A N/A N/A6.05 Train the Trainers for Basic Agency Management Course(BAMC-TTT) Train The Trainer 3 days 20-22 Jul 1500 N/A 1500 N/A N/A N/A6.06 Train the Trainers for Registered Financial Planner(RFP-TTT) - Module 1 Train The Trainer 3 days 20-22 Apr 1500 N/A 1500 N/A N/A N/A6.07 Train the Trainers for Registered Financial Planner(RFP-TTT) - Module 2 Train The Trainer 2 days 4-5 May 953 N/A 953 N/A N/A N/A6.08 Claims Technicians Course(CTC) Insurance Claims 56 hours 6 Jun ---- ----25 Jul 4600 N/A 4600 N/A N/A N/A6.09 ICA international Certificate in Compliance Syllabus (Insurance, Malaysia) Compliance 2 days TBA6.10 ICA international Advanced Certificate in Compliance Syllabus (Insurance, Malaysia) Compliance 4 days TBA7 JOINTLY OFFERED TRAINING PROGRAMMESI PERSONAL COMPETENCY

7.01 Listening and Questioning Skills for Effective Communication communication 1

Available upon Request and can be customised into a comprehensive in house Programme

7.02 Effective Business Writing Skills communication 27.03 Advanced Presentation Skills for Leaders and managers communication 17.04 Organising your Ideas for Work Improvement

Creativity, Innovation and Problem Solving

27.05 Effective Problem Solving and Decision Making 27.06 Innovative Mindset at Work 27.07 Effective Thinking Skills- Which Thinking Hat Should I wear Today? 27.08 Enhancing Analytical & Creative Thinking Skills 27.09 Complex Problem Solving 27.10 Crtitical Thinking: Deep Learning Insight 27.11 Design Thinking for Managers 2II PEOPLE MANAGEMENT AND LEADERSHIP COMPETENCY

7.21 Essential Managerial Skill for New Managers Team Management 2

Available upon Request and can be customised into a comprehensive in house Programme

7.22 Leadership Skill for Emerging Leaders Leadership 27.23 Coaching and Mentoring Skills Leadership 27.24 Creative Leadership Competencies for Excellence Leadership 27.25 Inclusive Leadership for Leaders and Managers Leadership 27.26 Leadership in Disruptive Times Leadership 2III BUSINESS MANAGEMENT COMPETENCY

7.31 Finance for Non Finance Executives Finance 2

Available upon Request and can be customised into a comprehensive in house Programme

7.32 Finance for Non Finance Managers Finance 27.33 Customer Centricity and Marketing Strategies Marketing 27.34 Digital Marketing Strategies Marketing 27.35 Maximising Selling Using NLP Sales 27.36 Effective Customer Service Customer Service 27.37 Emotional Intelligence (EQ) for Positive Service Experience Customer Service 27.38 Project Management for Non Project Managers Project Management 27.39 Industry 4.0 for Leaders 17.40 Cyber Security, Risk Management & Data Governance Technical 27.41 The Power of Analytics Others 27.42 Strategic Thinking, Strategy Development & Execution Others 27.43 Accelerating High Performance Culture through Coaching Others 27.44 Digital Strategies and Transformation Others 2

* The Malaysian Insurance Institute (MII) reserves its right to change or amend the training schedule aand fees stated in the calendar above* Registration can be done online at www.mii4u.org/ilms/user/login