NERMINE ASHRAF MOHAMED MEGAHED Arabian Ranches, Palmera 4| Dubai, UAE0568340258 | nermine.megahed@hotmail.com Nationality : EgyptianGender: femaleDate of birth: 26/12/1982

PROFILE

Administration and Finance Professional with excellent organization, people and communication skills. Experienced in managing online and offline filings systems and carrying out general administrative duties as well as handling confidential documents and information.

Am customer and service orientated and enjoy working with a wide range of people in a variety of contexts. Provide excellent service under pressure and am experienced working within administration, banking, accounting and market research positions.

EDUCATION AND CERTIFICATIONS

ALEXANDRIA UNIVERSITY, FACULTY OF COMMERCE, Alexandria, EgyptAccounting department, graduated with the grade of Very good with honor class.

Modules: Financial and Managerial Accounting, Human Resources, Organizational Behavior, Marketing Research and Statistics.

SAINTE JEANNE ANTIDE SCHOOL, Alexandria, Egypt. Egyptian General Certificate of Secondary Education

Typing, Windows, and Microsoft Word courses, British CouncilExcel and PowerPoint courses, New Horizons Alexandria

English Conversation course, British CouncilFrench Conversation course, Centre Culturelle Français

EXPERIENCE

COMMERCIAL INTERNATIONAL BANK (CIB), Alexandria, Egypt 2007 – 2009 Customer Service Assistant Greeted and assisted customers as the first point of contact within the bank Handling confidential documents and information for customer accounts Recorded client activities within customer database and hard-copy filing system Carried out general administrative duties Opened 10 New Customer accounts each week and closed idle accounts on database Promoted bank services and products such as debit cards, credit cards and short / long term

investment certificates to clients Handled customer complaints and took initiative to solve their problems

MASHREQ DES PRODUITS LAITIERS AND DREEM, Alexandria,Egypt 2007 Marketing researcher (Part Time) Assisted with a market research project focusing on new milk products to be introduced into Egyptian

Market. Researched new distribution channels for the product Researched events to attend and assisted in organizing the promotional stands

COLGATE-PALMOLOVE EGYPT, Alexandria,Egypt 2005 – 2006 General Accountant General office management for the Accounts Department. Maintaining records and filing systems for client accounts. Managed busy calendar, diary and appointments with clients. Processed 10 non-inventory incoming invoices per day. Met and liased with with service providing companies and managed process for issuing cheques. Prepared monthly payroll for 100+ employees including calculation of overtime and vacations. Closed statements at the end of each month. Handling confidential documents and financial information Daily data entry of invoices, management of financial database software and accounts payable

system. Carried out general administrative duties

EXPERIENCE – INTERNSHIPS

MASHREQ DES PRODUITS LAITIERS AND DREEM, Alexandria, Egypt Summer 2004 Intern in Export department Assisted a research project to identify new markets for the company’s expansion plans Conducted online secondary research as well as primary research through phone calls Organized the mail out of samples to potential customers

MIBANK, Alexandria, Egypt Summers 2002 and 2003Intern in several department:Customer service, retail and deposit departments.

Assisted the customer service representative and provided the first point of contact with clients Set up and maintained filing systems for customer records. Provided ad-hoc administrative duties

LANGUAGESFluent in Arabic, English, and French

COMPUTER SKILLSCompetent in Microsoft Word & Excel, Sufficient in Powerpoint.

PERSONAL INTERESTSSports, reading and travelling.