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  • Mediation Training for Teenagers

    Trainer's Manual

    Writing/Com~lin~ Team

    Lyn Marx Helena Cornelius

    Sonya HaI1

    The Conflict Resolution Network PO Box 1016 Chatswood NSW AUSTRALIA. Phone: (02) 419 8500


  • 1 . Training Manual for School Mediation, Hawaii School Mediation Alliance .

    2 . Project SMART .

    3 . Articles by Albie Davis . f

    4 . "The Magic of Conflict", Thomas Crum (Simon & Schuster) .

    (Full copies of articles and Thomas Crum's book are available through The Conflict Resolution Network .)

    My grateful thanks to all sources for the inclusion of selected pages in this manual .

    The program I taught consisted of one roll call class per week with the students and one lunchtime on the same day . In the lunchtimes, I tended to schedule simulations so that it would all seem like fun while they at lunch .

    The students found it difficult attending all the lunchtime sessions although they kept their commitment well . In the Training Evaluation most students and the two trainers thought they would prefer a 2-5 day workshop rather than weekly sessions over a period of time . One suggestion was to offer two workshops to Year 9 at the end of the year - one in Mediation and one in Peer Support Taining - students would then have the option to become Mediators OR Peer Support Leaders .


    In this packet you will find a combination of materials that were organised to implement a Mediation Program at The Emanual School, Randwick, Sydney . Among the many sources that I used to help me were :

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    TERM 1 .


    WEEK 1 : Introduction

    WEEK 2 : The Mediation Process Observing Conflict Active Listening

    WEEK 3 : Active Listening Starters Levels of Conflict

    Simulation 1 : Getting Started Discuss and Evaluate

    WEEK 4 : Mediation Questions Non-verbal Communication

    Simulation 2 Discuss and Evaluate

    WEEK 5 : Brainstorming

    Simulation 3 Discuss and Evaluate

    WEEK 6 : Avoiding Pitfalls in Mediation Conflict Causes

    Simulation 4 Discuss and Evaluate

    WEEK 7 : Conflict Resolution Styles Conflict Resolution Inventory

    Simulation S Discuss and Evaluate

    WEEK 8 : Mapping the Conflict

    Simulation 6 --Video Discuss and Evaluate

    WEEK 9 : 1 . Agreement Writing

    2 . Watch last week's video

    3 . Planning strategies for implementing in Term 2

    4 . Referral Process

  • Week 1 :

    Review Mediation Process Brainstorm Mediation Program Name

    Week 2 :

    Brainstorm ways of informing the school Decide who',s going to do what Video Simulation

    Week 3 :

    Review Referral Process Prepare Presentations

    Week 4:

    Present Presentations


    Infants School


    Primary School Cor 3/4 & 5/6)


    High School C7/8 & 9/10/11 )

    Week 5 :

    Open - Review of Presentations


    TERM 2


  • . informal

    . referral

    . mediation room .

    6 . Discuss



    9 .SSam to 10 .30am

    1 . Read student report on mediation . Explain mediation program :

    . How they've done it in other schools This is a pilot program - exciting and new

    2 . Training this term : Explain training practise sessions .

    3 . Prepare presentation t'o show teachers and students . Audio tape .

    4 . How it can happen at our school :

    5 . Handout materials, read by next Tuesday .

    SMART - School Mediators Alternative Resolution Team


    Mark borrowed some money from John . John asked Mark to return the money several times . Mark, however, always had an excuse for not giving the money back to John . One day, in between classes, John got into a fight with Mark when he tried to get his money back .

    The above situation is an example of a conflict that might have been prevented by mediation . Once the conflict happened, it also could then be resolved by mediation . If you were a mediator you could help solve this dispute .

    What is mediation? Mediation is simply the settling of problems, disputes, or conflicts by trained people called mediators . Although mediation will not work with every type of problem, it can resolve a great many everyday school problems .

    Many students, teachers, school administrators, parents and people from the community are now using mediation in schools in Hawaii as a way of solving disputes . At the end of this training you should be able to mediate many kinds of school disputes .

  • Basically, the mediation process is fairly simple . Mediators meet with the people who are in conflict (disputants) in the same room . Each disputant Delis his/her story and how he/she feels about the problem . Then each disputant meets separately (caucus) will : the mediator . All parties return fir additional face-to-face discussion . Additional caucuses are held when

    ` ~~ecessary in order to find possible solu~ions to the problem . In searching r r~or solutions, mediators explore sore points in the disputants' relationship .

    : "ediators try to help the people in conflict work out whatever misunderstanding .:nd bad feelings they may have toward one another .

    During that part of the mediation, amen in trying Co get the people in conflict to come to an agreement, mediate ; -s help the disputants to understand ~.~~hat consequences await them if they should fait to reach ar agreement on their own through mediation .

    Mediators are not judges or counsela .-s . What they try to do is act as a Go-between for the people in dispute . Me~?iators are trained to listen care- ~ully, without blaming one party or the other . They let each person present ;~is/her own side of the conflict .

    Finally, if and when an agreement is reached by the disputants, they are orought together to write and sign their agreement .

    Mediation : ^,n Explanation

    In most cases, disputants prefer mediation for many reasons to other ways settling a problem .

    Remember, mediation is only a methoc . It involves certain skills which :an be taught to most people such as lis~ening and questioning .

    It also .;nvolves things that cannot be taught suc:~ as a sense of timing, a feeling

    aloha, and intuition . There is no one complete set of rules you can use mediate conflicts . The most important resource is yourself . In mediation,

    you put yourself into a quarrel with the idea of helping the disputants reach an agreement . It will be their agreemenr,, not yours . You are the helper, tfl~ thi rd party .

    The purpose of mediation is to help Disputants get to the bottom of :izeir own problems and Co hc;lp than devil ..: Clieir own solutions and not to .;~_dge

    gc: i 1 t


    innocence .

    Med i ~~ t i on

    dea' : ;

    d i rec t l y

    w i th


    re l a t i on sh i p :ctween two parties in conflict . The question of right and wrong is not important . It is a dead-erd when trying ~.:o solve the reasons for the dispute . '~~~:diction is concerned with the future actions and behavior of both disputants . :shat is the best agreement that can be worked out by both disputants which evoids the problem once they leave mediation? How can both disputants best a ;:t toward one another when they come into contact after they leave mediation?

    A mediator helps the parties in co~f'.ict focus on the future rather than :-~ questions of punishment, revenge, who ;s to blame, and what happened in

    t :e past . Disputants are probably not abi ;: or willing to listen to one another . ~~ ;;:nmun i ca t i on wi th one another may have t. :~~ken down i n the heat of their d i spate .

  • -; ' ;e way

    they see and

    think about one ano Wer may be

    twisted and may have ;~Cten worse because of reasons oe!~er ti~ar; ehose which brought them into ":onflict at this point . Goth believe tf~ey are right and that their response _~ the problem is correct . Both parties ~,~ill usually feel that the other person is to blame . Very often, both disputants want the other to be ;:unished . Most often, both parties want the problem solved because it is ~~~using them trouble, but they do not kno~~ how to solve it . Mediation can '.- : "---.Ip in the solution .

    r In a great sense, mediators help disputants "make-up" . The key terms

    ~-e : come to an agreement, make a settlement, meet me half-way, give-and- :ake, adjust differences . These are "soft" phrases, phrases that can heap disputants loosen their positions a bit . As a mediator, your job is not to create a situation like a court where one party wins and one party loses . Instead, the mediator tries to~establish both a willingness to negotiate and conditions which will help to make a sett'ement . Mediation is an "even-even" situation . Both sides come away with something . Both sides give-in a little . 8 ;,th sides have been given the chance to ;ay what they think and how they feel .

    Finally, a word of warning . Mediation may not always be successful . ! ; : may work for some kinds of people and problems and not for others . Some d~sputes may need other ways to be solved_

  • I . Responsibilities of mediators

    11 . Why mediation?

    All mediators must do the following :

    - Complete training - Be available to med

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