Matthew C. Sahota 6713 Shady Grove Ct. Citrus Heights, CA 95610; 916-582-7733; matthewsahota@yahoo.com

Objective Motivated and hard-working individual looking to obtain a position where my strong customer service skills, organizational skills, and management experience will be utilized

Highlights

Over twenty-five years in the fast-paced retail and customer service industry

Excellent communication, decision-making, problem-solving, analytical, and organizational skills

Able to prioritize tasks, learn new tasks quickly and thoroughly, and work effectively both independently and as part of a team

Dynamic leader and team builder, consistently motivating others while establishing clear expectations and giving timely feedback

Driven and passionate about leading teams to success and building a supportive rapport within all levels of the organization

Proven skill in instructing and training both small and large groups

Supportive of strategic priorities and implementation of new programs

Able to work a varied schedule

Strong desire to learn and grow

Experienced in dealing with sensitive and confidential matters

Skilled in working in a high-pressure environment with multiple competing priorities

Sets high standards for performance and delivers high quality work

Celebrates team successes and individual performances

Work Experience Clerk, WinCo Foods, Inc. Jan 2016 – present Duties include, but not limited to, merchandising, ordering, stocking, checking, and providing customer service.

Manager-In-Training, WinCo Foods, Inc. June 2014 – Dec 2015 Part of the Manager-In-Training program for 18 months and assisted the Management Team with running the store and a variety of additional duties and projects. Responsible for scheduling over 200 employees in accordance with labor and budget constraints. Responsible for overseeing and training safety compliance and ensuring overall store safety. In charge of overseeing food safety compliance by reviewing department temperature logs and food safety documentation weekly, monitoring corrective actions, and assisting with third party audits. Merchandised, ordered, and stocked as needed. Managed Night Crew in addition to Day Crew. Store Manager, Dollar Tree June 2013 – May 2014 Opened a new Dollar Tree in Natomas as the Store Manager. Was responsible for everything wall-to-wall, including budgeting and managing labor, scheduling, safety, food safety, employee relations, day-to-day operations, hiring, firing, merchandising, stocking, ordering, checkstand operations, asset protection, and customer service.

Matthew Sahota Page 2

Fresh Merchandise Supervisor, Walmart Neighborhood Market Aug 2012 – June 2013 Responsible for managing the Bakery, Deli and Produce Departments. Merchandised, ordered, stocked, and oversaw all fresh departments. Responsible for food safety and safety compliance: reviewed department temperature logs, food safety documents, and ensured general safety rules were followed in the Perishable Departments.

Assistant Store Director, Raley’s 2008 – Aug 2012 Responsible for scheduling over 100 employees in accordance with labor and budget constraints. Responsible for overseeing and training safety compliance, conducting monthly safety meetings, certifying employees for forklift and pallet jack usage, and preparing for safety audits as the Safety Coordinator for the store. In charge of overseeing food safety compliance by reviewing department temperature logs and food safety documentation weekly, monitoring corrective actions, and assisting with third party audits. Merchandised, ordered, and stocked as needed.

Grocery Manager, Raley’s 2006 - 2008 In charge of supervising and scheduling Night Crew employees as well as ordering, planning, and building store displays. Responsible for holiday ordering and planning, invoicing, and inventory and margin control for multiple departments. Developed relationships with vendors to maximize sales for direct delivery items and ran the Dairy Department and Backroom Receiving. Served as a mentor for Head Clerks. Assisted with the opening of several new stores.

Customer Service Manager, Raley’s 2005 - 2006 Monitored and maintained the Front-End to ensure a smooth and easy shopping experience for customers in one of the busiest stores. Responsible for customer and employee engagement, issued monthly produce tests, and conducted safety observations.

Head Clerk, Raley’s 1996 – 2005 Assisted Store Management in overseeing Front-End service. Acted as the Store Safety Coordinator and was in charge of monthly safety meetings. Aided in preparing, setting up, and opening several new stores. Served as the Acting Assistant Director from 2004-2005.

Various Clerk Positions, Raley’s 1991 – 1996 Held various entry-level positions within the store at multiple locations, such as: Courtesy Clerk, Utility Clerk/Janitor, and Night Utility Clerk from 1991-1993. Managed the Liquor Department, the Natural Foods Department, and served as Night Crew Manager from 1994-1996. Also worked in other departments, such as: Hot Wok, Deli, Bakery, Front-End (Checker), Pharmacy, General Merchandise, and Produce.

Education, Awards and Activities

Sexual Harassment Management Training

Forklift & Pallet Jack trained

Current Food Safety Manager Certification

Management and Customer Service Training

HIPAA Security & Safety Training

Customer Service Awards

Director and Supervisor Awards of Excellence

Attended business courses at Truckee Meadows and Consumnes College 1994-1996