Manual Basic Newest

. Training Department Reference Guide 1. KEYBOARD MAPPING

Main Key Board

~OPT ` FLD

! 1 AVAIL

@ 2 FLIFO

# 3 GFAX

$ 4 FAX

% 5 RMKS

^ 6 RCVD

& 7 TKT

* 8 TL

( 9 FONE

) 0 SEG

_ = - - NAME

+ + = * DSPL

← Backspace Clear CLEAR-ALL

|← Tab

→|

Q W CLNDR

E R T Y U UMSG

I I-SAB

O P PROG

{ [ [ ⌧ CHNG

} ] ] ↵ RETRN

| \ \ § END-ITEM

Caps Lock

A S SPLIT

D F FULL

G CONFG

H HELP

J K KYBD

L : : ; ← ERASE

" ‡ ' CROSS OF LORRAINE

Print-Enter Enter

Shift

Z X C CALC

V CLSVC

B N M MONTR

< , NEW#

> . CSS

? / SLASH

Shift

CTRL

ALT

SPACE BAR

ALT

CTRL

Keterangan :

⌧ = Change

§ = End Item (biasa disebut Dollar)

¥ = Cross of lorraine (biasa disebut Endi )

* = Display

Prepared by: Training Department ABACUS DSI LUD October 2008 - 1 -

. Training Department Reference Guide 2. AGENT SIGN IN Abacus system mempunyai 6 area kerja untuk sine-in, terdiri dari area A, B, C, D, E, dan F.

Keuntungan mempunyai lebih dari satu area adalah:

o Agent dapat membuat transaksi yang berbeda secara bersamaan tanpa mempengaruhi

transaksi yang lain.

o Lebih dari satu user dapat sine in dalam satu computer

Format entry : SI (number) min. 2 max. 6 characters

Contoh : SI3234 (Enter)

Response:

L6N8.L6N8*AAI…A. B. C. D. E. F NO MESSAGE..05JUL

CODE DESCRIPTION

1 Password min.7 max.8 characters diakhiri numeric

2 Number I.D

3 Pseudo City Code atau PCC

4 Duty Code

5 Area A dimana kita bekerja

6 New Pass code – Apabila kita ingin melakukan

perubahan Pass code dari yang sebelumnya.

2.1 SPECIFIC AREA SINE IN Abacus system juga mempunyai fasilitas sine - in hanya untuk satu area kerja yang

diinginkan. Misal: Sine - in hanya untuk Area A saja.

Format: SIA1234

Response:

AGENT SIGN IN CURRENT PASSCODE <........> ID <001234> SUF < W0X8 > DUTY CODE <.> AREA <A> NEW PASSCODE <........>

AGENT SIGN IN 1 2 3 CURRENT PASSCODE < xxxxxxxx > ID <003234> SUF <L6N8> 4 5 6 DUTY CODE <*> AREA <A> NEW PASSCODE < ………..>


. Training Department Reference Guide 2.2 PINDAH AREA KERJA Apabila kita sedang melakukan pembuatan PNR di area A, sementara pada saat yang

bersamaan tersebut terdapat penumpang lain yang ingin melakukan penge-cek-kan schedule di

Abacus system. Tanpa harus melakukan ignore PNR, abacus dapat melakukan fasilitas pindah

area.

Format: A or B or C or D or E or F

Response: A

L6N8.L6N8*AAI.A

2.3 ACTIVITY SINE-IN Untuk mengetahui area kerja yang sedang aktif sekaligus memberikan informasi mengenai PCC.

Format: * S * Response: L6N8.L6N8*AAI. A. PNR PRESENT ACTIVE AGENT – M TASYA – 1234-L6N8 L6N8.L6N8*AAI. B.PNR PRESENT L6N8.L6N8*AAI.C.PNR PRESENT L6N8.L6N8*AAI.D.PNR PRESENT L6N8.L6N8*AAI E.E L6N8.L6N8*AAI.F Atau Format : *S

Response : L6N8.L6N8*AAI. A

3. SIGN – OUT Apabila kita sudah selesai melakukan segala aktivitas di dalam abacus system, sebaiknya

dilakukan fasilitas Sign-out ini dengan tujuan keluar dari satu atau seluruh area yang active.

Untuk menutup seluruh area sine-in di Abacus system, adalah dengan format sebagai berikut:

Format : SO* Response : A.B.C.D.E.F..SIGNED OUT


. Training Department Reference Guide

4. CHECK ADDRESS / LNIATA COMPUTER DAN PRINTER 4.1 CHECK ADDRESS COMPUTER ONLY or LNIATA CRT Untuk mengetahui nomor CRT addres / computer dari masing-masing Travel Agent adalah

sebagai berikut:

Format : ¥J Response : Your Set Address is 8BDC12 P-23 LS12 STA-0222 RESB

4.2 CHECK SEMUA ADDRESS CRT / LNIATA CRT TRAVEL AGENT Untuk mengetahui LNIATA Address di masing-masing lokasi.

Format : PE*L6N8

Response : 8BDC04 PTR (LNIATA Address untuk Message Printer) 8BDC10 CRT (LNIATA Address untuk Computer CRT) 8BDC12 CRT 8BDC16 CRT 8BDC32 PTR (LNIATA Address untuk Ticket Printer)



5 HOST HELP SYSTEM Tujuan : untuk mengetahui semua entry dari macam – macam product yang dimiliki oleh

Abacus.

Host Help System dibedakan menjadi 3 level yaitu sebagai berikut :

Level Entry Description

1 F*FOX

Display FOX Table of contents View parts of the table of contents.

2 F*(Item number) i.e. F*32

Formats for a specific item from the table of contents.

3 F*(item nbr) i.e. F*1 Detailed information for a specific format.

6 HOST REFERENCE SYSTEM / DIRECT REFERENCES SYSTEM Berfungsi untuk memberikan segala informasi up to date yang berkaitan dengan Abacus

dan Vendors di Abacus System ( Hotel , Cars , Airlines , Insurance dsb ).

Format : Y Response : LISTED CATEGORIES ARE... 01 AAI-ABACUS AGENCY INFO 02 AAL-SABRE INFORMATION 03 ADA-ABACUS DIRECT ACCESS 04 AGT-SUBSCRIBER REFERENCE 05 AIR-CONSOLIDATORS 06 AJV-JOINT VENTURES 07 ALL-ALLIANCE DRS 08 AR2-CHANGE 09 AR3-CHANGE 10 AR4-CHANGE 11 AR5-CHANGE 12 ASG-AIRLINE SVC GRP 13 BSP-INFORMACION BSP 14 CAR-CARS INDEX 15 CCS-DLS 16 CLM-ABACUS CLAIM IT 17 CTI-CANADA-MEXICO-CARIB 18 DLY-DELAY CODE DESCR Contoh : Untuk melihat market Abacus di negara mana saja, formatnya :

Y/MKT Kemudian kita ambil Market negara mana yang kita inginkan :

Y/MKT/ID1 Untuk melihat General News di Abacus, Formatnya :

Y/AAI/SYS/P2 Untuk melihat Partisipasi Airline-airline yang tergabung di Abacus :

Y/SYS



7 DECODE AND ENCODE

No Description Decode Encode

1. City W/*FRA W/-CCFRANKFURT

2. Airlines W/*JL W/-ALJAPAN AIRLINES

3. Equipment W/EQ*D10 W/EQ-BOEING

4. Travel Agent W/*V3S8 W/-TAKUTA CEMERLANG

5 Country HCCC/TW HCCC/AUSTRALIA

6 Airport -- 0 -- W/-APCHIANG MAY

Reference: F*FOX/ENCODE/DECODE

8. SCHEDULE DISPLAY Format: SSUBSIN

Response :

SUBSIN 29AUG WED SUB/Z�7 SIN/�1 1BO 396 Y SUBSIN 1250 1605 73S 0 2SQ 133 P A F J D Y Q N SUBSIN 1240 1550 313 M 0 M H K 3SQ 135 P A F J D Y Q M SUBSIN 1750 2100 313 M 0 X14 H K 4GA 842 C Y M L V SUBSIN 0725 1040 734 B 0 5GA 315 C Y M L V SUBCGK 1400 1520 734 S 0 6SQ 159 P A F J D Y Q N SIN 1700 1930 744 M 0 M H K Additional Formats

Format Example Description

S23NOVJKTSIN Date specific display

S29NOVSINAMS9A Schedule display by departure time

S2DECHKGEWR/8A Schedule display by arrival time

S25JANSINNRT‡JL Specific carrier display

S* Display more schedule

S20DEC Schedule date change

SR Schedule Return same date

SR¥7 Schedule Return 7 days ahead

Reference F*FOX/SCHEDULE/DISPLAY F*FOX/EXTENDED/SCHEDULE



9. VERIFY FLIGHT INFORMATION Tujuan : untuk mengetahui informasi dari suatu penerbangan.

Melihat informasi dari suatu penerbangan di abacus bisa dengan 3 cara yaitu :

1. From Flight Number V*Flight Number 2. From Availability display VA*Line number 3. From Itinerary VI*Segment number Berikut salah satu contoh response dari Flight Information Entry : V*GA868

21DEC DPTR ARVL MEALS EQP ELPD ACCUM MILES SM CGK SIN 0830 1105 S 734 1.35 1.35 557 N DEP-TERMINAL TWO ARR-TERMINAL 1 SIN SGN 1150 1250 L / 2.00 4.20 679 N DEP-TERMINAL 1

Additional formats Format Example Description

VA*1/2 Verify from CPA (lines 1 and 2)

VI*3 Verify from itinerary – one segment

VI*1/3 Verify from itinerary – multiple segment

VI* Verify from Itinerary – all segments

V*SQ2/20NOV Verify details of a specific flight

Reference : F*FOX/VERIFY/FLIGHT



10. AIR AVAILABILITY 10.1 DISPLAYING CITY PAIR AVAILABILITY (CPA) Penjelasan. Memberikan informasi mengenai availability yang ada dari semua airlines

participant yang ada di Abacus system .

Format: 1(date)(departure city)(arrival city)(departure time Optional)

1

2 3 4 5

Code Description

1 Header lines – Date availability request, day of the week, originating city/time zone,

destination city/time zone, time difference between origin/destination cities.

2 Aircraft type

3 Meal served – If blank, no meal is served

4 Number of stops – O is non-stop flight

5 Communication link codes-DC=Direct Connect Sell,DCA=Direct Connect Availability

Meal Codes : DU * / SPM

Codes for Days of the week

1 = Monday 2 = Tuesday 3 = Wednesday 4 = Thursday 5 = Friday 6 = Saturday 7 = Sunday 10.1.1 Shortcuts entry for City Pair Availability


1* Display more availability

1*OA Display original availability

1*R Redisplay last availability


. Training Department Reference Guide 1*9A Request alternate time

1*/6P Request more availability by arrival time

1‡1 Availability date change forward (max 30 days)

1-1 Availability date change backward

1-1*8P Combined entry for date/time change

1‡SQGAQF Request specific carriers

1‡*QF Exclude specific carriers

1*AHKG Change arrival city

1‡SQ Request specific carriers

125NOVCGKAMS9A-B Request CPA by class of service

1-M Change class of service requested

Reference: F*FOX/CITY/PAIR/AVAIL.

10.2 DISPLAYING DIRECT ACCESS AVAILABILITY

Example Entry: 125NOVSUBSIN GA

Response: 25NOV SUN SUB/Z�7 SIN/�1 GA RESPONSE 13GA 842 C9 Y9 M9 L9 V9 SUBSIN 0730 1045 734 0 14GA 323 C9 Y9 M9 L9 V0 SUBCGK 1800 1920 734 0 15 GA 832 C9 Y9 M9 L9 V2 SIN 2035 2310 733 0 16 GA 301 C9 Y9 M9 L9 V0 SUBCGK 0600 0720 734 0 17 GA 858 C9 Y9 M9 L9 V9 SIN 0845 1120 747 0 18 GA 307 C9 Y9 M9 L9 V0 SUBCGK 0900 1020 734 0 19 GA 826 C9 Y9 M9 L9 V9 SIN 1145 1420 733 0 20 GA 311 C9 Y9 M9 L9 V0 SUBCGK 1200 1320 734 0 21 GA 828 C9 Y9 M9 L9 V9 SIN 1500 1735 733 0

10.2.1 Shortcuts Entry Direct Access Availability: Format Description

125NOVSINLAX NW Display a NW direct access availability SIN to LAX on the 25th of November

1 * Display more availability in Direct Access

1 AA Change last availability display to a Direct Access availability for AA.

1 *OA Display original availability request

1 R Display reverse availability from the last Direct Access availability

1 R10DEC Display reverse availability for future date Reference F*TTL/DIRECT/CONNECT/AIR


mailto:125NOVSUBSIN@GA

. Training Department Reference Guide 11. LEVEL PARTICIPANT AIRLINES

Product Function Segment Tag

Direct Connect Availability Level tertinggi di Abacus, tampilan

Availabilitynya transparan dari Airlines ke

Abacus. Konfirmasinya bisa “ di guarantee sebelum bookingan di save (EOT).” Seat yang diambil di Abacus

system akan otomatis mengurangi

inventory seat yang ada di Airlines.

Misal : KL , SQ , QF

/DCCX*Record Locator

Direct Connect Sell Availability yang ditampilkan belum tentu

sama dengan availability yang ada di

airlines. Konfirmasinya bisa “ di guarantee sebelum EOT. “

/DCUA*Record Locator

Direct Access ( TA ) Harus menggunakan carrier .

Answer Back / AB Proses booking berikut Confirmasinya

Menunggu sampai muncul ACKN – PNR,

Avalilability airline di abacus tidak selalu

update. Tidak bisa menggunakan direct

availability.

/ABMZ*Record Locator

Full Availability Response : “ SS “ harus diganti menjadi

“NN” dengan entry : .1NN

Blank / No-PNR

Notes : See Y/SAB/TTL for a current list of participants.

Reference : F*FOX / TOTAL / ACCESS F*TTL / CPA / SALES TAG



12. PNR ( PASSANGER NAME RECORD ) Untuk membuat PNR di Abacus System ini dibedakan menjadi 2 jenis :

1. Mandatory yang terdiri :

P hone ( 9 ) redisplay *P9

R eceive from ( 6 ) redisplay *P6

I tinerary ( 0 ) redisplay *I

N ame ( - ) redisplay *N

T icketing ( 7 ) redisplay *P7

E nd of Transaction

2. Optional yang terdiri :

Remarks ( 5 ) redisplay *P5

General Facts ( 3 ) redisplay *P3

• OSI Other Service Information redisplay *P3O

• SSR Special Service Request redisplay *P3S

PRS / Pre- Reserve Seat ( 4 ) redisplay *B

Berikut contoh PNR yang telah dibuat dalam Abacus system



12.1 MANDATORY 12.1.1 PHONE FIELD

Ada 2 jenis phone field : 1. Agent’s phone field

2. Passenger’s phone field

No Format Explanation

1 N*⌧$NM1 / NADINE - A Agent's Phone Field Nadine = nama staff travel agent 2 9 2300778 PT. Astra Indonesia by Bonfie – B Passanger's Phone Field B = Business H = Home F = Fax C = Cell Mobile A = Agent 3 92⌧2300990 PT. IBM by Dinda - B Modification phone field di line ke 2 4 92⌧ Delete phone field line ke 2 92 , 4⌧ Delete phone field line ke 2 dan 4 92 - 4⌧ Delete phone field line ke 2 s/d 4 5 *P9 Redisplay Phone Field

12.1.2 ITINERARY ual seat airlines Untuk menj ada 2 cara yaitu :

Sell from Availability display ( Short entry )

Manual sell ( Long entry )

12.1.2.1 Sell from Availability display ( Short Entry ) Form er )

• •

at : 0 ( number of seat ) ( class of service ) ( line numb

No Format Explanation 1 02Y1 Jual seat yang masih available untuk 2 paxs kelas "Y" di line ke 1 dari available display

2 02Y2LL Jual seat yang sudah habis untuk 2 paxs kelas "Y" di line ke 2 dari availablity display 3 01F2IK Booking untuk 1 Baby No seat "F" class di line ke 2 4 02Y3* nnecting flight yang masih available Jual seat Co kelas "Y" untuk 2 paxs di line ke 3

5 *I Redisplay Itinerary



ote : Short entry dari Direct Availability mempunyai limit waktu selama 2 menit ,

12.1.2.2 Manual sell ( Long Entry )

Format 0TG434Y29DECCGKBKKNN2

0 = Selling format

t number

e Request

12.1.2.3 CANCEL DAN CHANGE STATUS

N apabila lebih waktunya maka akan muncul response : “ AVAIL EXPIRED “.

TG434 = Flight and fligh

Y = Class of service 29DEC = Travelling date CGKBKK = City Pair NN = Status cod

2 = Number of Passengers

NO FORMAT EXPLANATION

1 ancel segment 3 X3 C

2 X2 / 4 / 6 Cancel segment 2, 4 dan 6

3 X2 - 4 Cancel segment 2 s/d 4

4 X I Cancel semua segment

5 HK hange status segment 2 dari " KK " atau " KL " .2 C menjadi " HK"

6 /4HK segment 2 dan 4 dari " KK " atau " KL

.2Change status"

menjadi " HK"

7 -4HK hange status segment 2 s/d 4 dari " KK " atau " KL " .2 C menjadi " HK"

EF ENCE: F*FOX/CHANGE/SEGMENT/STATUS R ER


. Training Department Reference Guide 12.1.3 NAME

emasukan Nama Penumpang , MS, MISS, MSTR


12.1.3.1 M Beberapa Title yang dipakai MR, MRS

( -Family Name / Given Name Title) 1 ewasa -SURYANA / ADE MR Penumpang d 2 - SY 09 k 09 tahun ARIEF / LIAN MSTR*C Penumpang anak ana ( min. 02 th, max. 11 th ) 3 -I / WARDHANI / KUSUMA MISS*I07 Penumpang bayi 07 bulan ( min. 0 bulan, max 23 bulan )

4 - 2ASMORO / MUTI MRS / SATRIA

MSTR*ADT/C08 numpang dewasa dan anak ( 8 tahun ) Pe dalam satu family name 5 - 2BUDIARTO / ARI MR / DIEN MRS tu family name 2 penumpang dewasa sa

o e :

ntuk PNR yang ada baby harus di tambah kan Infant detail dengan format : ELECT

x :

edangkan PNR yang ada anak-anaknya ( 02 s/d 11 th ) harus di masukan date of bird

OB – CHILD NAME SELECT x :

Correction name

ada dasarnya Travel agent diperbolehkan untuk melakukan perubahan nama penumpang

uk

toh : 5H-COR NM APPRVD BY JKTBI / MISS WANTI / 23JUL08

N t U 3INFT / FAMILY NAME / GIVEN NAME MSTR / UMUR – ADULT NAME SE 3INFT / SINAGA / BIRONG MSTR / 08 – 2.1 Sdengan format : 3CHLD / DE 3CHLD / 10JAN99 – 3.1

12.1.3.2

P

sebelum ticket di buat, tetapi harus mendapatkan approval dari airlines terlebih dahulu, untuk

given name, title dan umur penumpang ( after slash ) agent dapat mengganti sendiri, tetapi unt

Family name ( before slash ) agent harus telphone ke Helpdesk Abacus dengan memasukan

Approval yang di dapat dari airlines ke dalam Remarks PNR

Con




1 -1.1⌧EDWIN MR Merubah / menambahkan given name di nama ke 1.1 menjadi EDWIN 2 -1.1⌧ANTI MS erubah title ANTI menjadi MS M 3 -1.1 *C09 ⌧ erubah umur anak nama ke 1.1 menjadi 09 tahun M 4 - 3⌧ Delete nama ke 3 - 3,4⌧ an ke 4 Delete nama ke 3 d - 2 - 4⌧ Delete nama ke 2 s/d 4 (boleh dilakukan sebelum End of transaction) 5 - 2⌧SIREGAR / DEWI MS Mengganti Family name menjadi SIREGAR untuk nama ke 2 (sebelum EOT) 6 *N atau PD edisplay name field / passanger detail R

12.1.4 TICKETING FIELD ( Time Limit atau Ticket Number )


1 7TAW26NOV/ Memasukan time limit tang er gal 26 Novemb 2 7TAW/ emasukan time limit tanpa tanggal untuk sameday M 3 7TAW11SEP200/ emasuk time limit sekaligus masuk ke Queue 200 M 4 7T-TK1267700900102 emasukan nomer tiket untuk satu penumpang M 5 7T - TK1267700900102 - 104 ¥ N1 - 3 Memasukan 3 nomer tiket untuk 3 penumpang di nama ke 1 s/d 3 6 7T - TK1267700900107104 ¥ N1.1 tiket bayi dengan menempel Memasukan nomer di nama orang dewasa 7 *P7 atau *P3 edisplay ticket number R 8 7TAW01NOV/ engganti tanggal time limit menjadi 01 November M



12.1.5 RECEIVE - FROM

aa ai record file PNR Abacus di history siapa yang melakukan Request

FORMAT: 6PAX atau 6SEC/CYNTHIA

12.1.5.1 CHANGE RECEIVE - FROM

Kegun nnya: untuk sebag

booking PNR tsb. (Contact Person)

Untu an de (input nama baru)

EIVED FROM – TINA

GUUIJS H

eceive From TINA ingin di rubah menjadi SINTA : 6SINTA

12 MENYIMPAN PERUBAHAN PADA PNR (END OF TRANSACTION)

k mengg ti Receive From cukup overri

Contoh : *P6

REC

W0U8.W0U8*ABB 0229/29SEP05

R

Perubahan ini hanya bisa dilakukan sebelum End of Transaction,

.1.6

an t

ORMAT: E OR ER

2.2 RETRIEVAL PNR g sudah disimpan didalam Abacus System


Deng ujuan: untuk memunculkan kode booking 1B sekaligus Airlines.

F

1Ada 5 cara untuk retrieve PNR yan

1 * YQ SU etrieve PNR by Abacus code RT R 2 * - SYARIEF LIAN MSTR etrieve PNR by Pax family name / R 3 * GA868 / 01SEPCGK-KIM etrieve PNR by Flight Number R 4 * 2 etrieve PNR from particular name list R 5 ⌧QSQ/*N3J27U etrieve PNR by Airlines PNR code R


. Training Department Reference Guide 12.3 OPTIONAL – FIELD 12.3.1 REMARKS FIELD

No Format Explanation 1 5 (Free text) Basic Remarks 2 5¥ ( Free text ) Itinerary Remarks (max.70 characters) 3 5DL- ( Free text ) Delivery address remarks ( max. 39 characters ) 4 5H- ( Free text ) Historical remarks Wholeseller Ticketing 5 5WT-PCC/ON Activate relocation PNR 5WT-PCC/OFF Diactivate relocation PNR

6 *P5 Redisplay Remarks

REFERENCE: F*FOX/PNR/REMARKS.

12.3.1.2 Delete Remarks

Apapun jenis remarksnya cara menghapus / delete nya sama saja, yaitu berdasarkan nomer

urut remarks tersebut :

52⌧ delete remarks di line ke 2

53-6⌧ delete remarks di line ke 3 s/d 6

54,6,9⌧ delete remarks di line ke 4, 6 dan 9

12.3.2 GENERAL FACTS FIELD

Apabila penumpang mempunyai informasi atau mempunyai permintaan jenis2 makanan, kursi

roda, keranjang bayi dsb yang harus did ketahui oleh Airlines maka message tsb, harus di create

dalam PNR di kolom General facts dengan menggunakan SSR ( Spesial Service Request ) atau

OSI ( Other Service Information ).

FORMAT SSR : 3(SSR CODES) (SEGMENT) - (NAME NUMBER )

FORMAT OSI : 3OSI _ AIRLINES _ INFORMASI YANG MAU DISAMPAIKAN



No Format Explanation 1 3WCHR1 - 2.1 Request Wheelchair, segment 1 penumpang ke 2 2 3MOML1,3 - 2.1,4.1 Moslem Meal, seg.1 & 3 untuk penumpang 2 & 4 3 3DBML - 0 Diabetic Meal semua segment semua penumpang 4 3UMNR/1UM08-1.1 Uncompanied Minor untuk anak umur 8 tahun 5 3BBML - 2.1 Request baby food untuk semua segment masuk ke name select orang tuanya ( jagan nama bayinya ) 6 3OSI GA LCTC CROWN HTL RM 908 Informasi local contact ke Airlines Garuda Indonesia 7 3OSI BA PAX SPEAKS BAHASA ONLY Informasi ke BA pax hanya bisa bahasa Indonesia 8 *P3 Redisplay general facts

NOTE: Untuk semua permintaan yang berhubungan dengan Baby / Infant, nama yang

digunakan dalam format Abacus harus menggunakan nama penumpang dewasa.

Display informasi semua Spesial Meals Code yang bisa digunakan:

DU*/SPM OR DU*/SPM‡UA (by specific carrier)

Reference : F*FOX/SSR/CODES

F*FOX/DISPLAY/SSR/ITEMS

F*FOX/SPML/OSI

F*FOX/SPML/SSR

12.3.2.1 Delete dan Change status untuk General Facts

No Format Explanation 1 33⌧ Delete general fact di line ke 3 2 32.XX Delete SSR dengan status "HK" di line ke 2 3 34,7⌧ Delete general facts line ke 4 & 7 4 32 - 6 ⌧ Delete general facts di line ke 2 s/d 6 5 32.HK Change status SSR di line ke 2 menjadi "HK"



12.3.2 PRE RESERVED SEAT ( Y/AAI/PRS/CX ) Kegunaannya untuk meminta nomer tempat duduk di pesawat (status seat harus HK )

Penumpang sudah langsung mendapatkan konfirmasi nomer tempat duduk, sebelumnya agent

dapat membuka configurasi tempat duduk pesawat terlebih dahulu dengan

Click icon Graphical Seat Map lalu masukan segment number yang ingin di reserved 12.3.2.1 RESERVE – SEAT (booking PRS) FORMAT : 4G1/7A reserved seat no.7A di segment 1

4G2/10ABC reserved seat no. 10A, 10B dan 10C di segment 2

4G1/10A11B reserved seat no. 10A & 11B untuk segment 1

12.3.2.2 Dari Row Seat Assignment FORMAT : 4G1/N ( No smoking zone ) 4GA/W ( Wing seat zone ) 4G2 /A ( Aisle seat zone )

12.3.2.3 CANCELL PRE-RESERVE SEAT

FORMAT: 4GX1 Delete semua seat number untuk segment 1

4GX1/10A Delete seat number10A saja di segment 1

4GX2/8A9B Delete seat number 8A & 9B di segment 2 4GXALL Delete semua seat number di semua segment

12.3.2.4 RETRIEVAL PRE-RESERVE SEAT FORMAT : *B 12.3.2.5 CHANGE STATUS PRS

FORMAT KETERANGAN.

4G1HK Up-date sgment status untuk PRS segment 1 menjadi “ HK”

REFERENCE: F*FOX/SEAT/ASSIGNMENT F*FOX/CHANGE/SEGMENT/STATUS .


. Training Department Reference Guide 12.3.3 FREQUENT TRAVELER NUMBERS

Apabila penumpang telah menjadi anggota FQTV dari suatu penerbangan, yang dikarenakan

penumpang sering melakukan perjalanannya dengan penerbangan tsb dan sudah mencapai

milleage standard airlines tsb.

12.3.3.1 Entry display List Airlines Participated in Frequent Traveller: FORMAT : PT* (Untuk melihat semua Airlines Agreement FQTV) PT*SQ (Untuk melihat Specific Airlines SQ Agreement FQTV) CONTOH-RESPONSE :

PT*SQ FQTV PARTICIPATING AIRLINE EXCHANGE/PARTNERSHIP AGREEMENTS -------------------------------------------------------------------------------------------------------------------------- USE. FF OC FF NUMBER / RC -N.N TO TRANSMIT FLIGHT INFO OC-OWNING RC-RECEIVING CARRIER CARRIER /*/ SEGMENT SPECIFIC ALLOWED SQ-618 SINGAPORE AIRLINES ACCEPTS FF ACCOUNT NUMBERS IN THE PROGRAMS LISTED AC BD DL EK LH MI MX NH* NZ OS OZ RG SK SQ* TG UA VS 12.3.3.2 Memasukkan FQTV Number ke dalam PNR:

No Format Explanation 1 FFGA7899999 - 1.1 Memasukkan frequent flyer Garuda no 7899999 untuk penumpang 1.1 2 FFSQ2200888 / LH - 2.1 Memasukkan FF SQ no.2200888 untuk terbang dgn LH name ke 2 3 *FF Redisplay Frequent Flyer 4 FF2⌧ Delete Frequent Flyer di line ke 2 5 FF1⌧SQ33009080-1.1 Mengganti FF number SQ menjadi no. 33009080

REFERENCE : F*FOX/FQTV


. Training Department Reference Guide 12.3.4 EMAIL – ADDRESS Abacus menyediakan sarana untuk travel agent agar dapat mengirim PNR dari Abacus Host

langsung kepada penumpang melalui email.

ENTRY : PE¥EMAIL - ADRESS¥TO/NAME PE¥ABC123 YAHOO.COM¥TO/TASYA NABILA/MS

12.3.4.1 Langkah-langkah mengirimkan PNR melalui Email address:

1) Retrieve PNR : * JKUIOT 2) Create entry : PE¥IBM YAHOO.COM¥TO/NABILA 3) Receive from : 6SEC/DINDA 4) Save and Email : EM

Redisplay Email address : *PE Delete Email address : PE1 ( line 1 )

13 DIVIDE-PNR Apabila didalam suatu PNR terdapat satu atau lebih penumpang yang ingin melakukan

perubahan itinerary agent dapat menggunakan fasilitas ini dengan tujuan untuk dilakukan

perubahan perjalanannya dalam PNR tanpa menggagu reservasi penumpang yang lain dalam

PNR tersebut.

13.1 Format-format yang bisa digunakan untuk divide atau split PNR:

D1 Divide semua nama di baris ke-1 dari PNR .

D1*4 Divide semua nama di baris ke-1 dan ke-4 dari PNR .

D1.1 Divide 1 nama untuk penumpang di posisi 1.1 saja

D1.1*2 Divide nama untuk penumpang di posisi 1.1 & semua nama di baris ke-2

D1.1*2.2 Divide nama untuk penumpang di posisi 1.1 & 2.2

D1-4 Divide semua nama dibaris ke-1 sampai dengan ke-4


mailto:PE%[email protected]%23TO/TASYA



mailto:PE%[email protected]%23TO/NABILA



. Training Department Reference Guide 13.2 Step – step Divide PNR:

1. DISPLAY –PNR *UA7AGH

2. SELECT NAME TO DIVIDE D1 OR D1.1*2.1

3. DO MODIFICATION OR CANCELLING ITUNERARY

4. ENTER RECEIVE -FROM 6PAX/RIDWAN

5. FILE – PNR F

6. END OF TRANSACTION E OR ER

Note : Sebaiknya untuk cancel rebook dilakukan “setelah proses divide / split berakhir.” REFERENCE : F*FOX/DIVIDE/PNR

14 QUEUE Fungsi: untuk memonitor semua PNR yang telah dibuat dan message-message dalam system

Abacus Agent.

QUEUE dibagi menjadi 2 :

1. Queue Message

2. Queue PNR

14.1 QUEUE – MESSAGE Dibagi menjadi 2 : Queue Assigned dan Queue User

14.1.1 Queue Assigned ( tidak bisa dirubah )

Codes Description

S Supervisor - queue

G General - queue

N Notification - queue

L Left message - queue

A Auxiliary queue

14.1.2 Queue User

Semua alphabet diluar queue assigned


. Training Department Reference Guide 14.2 QUEUE – PNR Dibagi menjadi 2 : Queue Assigned dan Queue User

14.2.1 Queue Assigned Sudah ditentukan fungsinya masing2 oleh system Abacus

( tidak bisa diubah ).

Queue - Number Function

0 Basic PNR - Urgent (departure within 24 hours).

1 Basic PNR - Non Urgent.

2 Car / hotel / tour confirmation numbers

3 Not currently assigned

4 Recheck PNRs successful processing

5 Airline schedule changes for travel within 17days

6 Airline schedule changes for travel beyond 17days

7 HX status code received


9 TAW tickets to print

10 TAX suspense

11 Airline rated PNR

12 Large party ( 10 or more )


14 ETDN confirmations , knowledge

15 ETDN errors , rejects


17 Waitlist confirmation - Urgent ( departure within 24hours )

18 Waitlist confirmation - Urgent ( departure within 24hours )

19 Problem with ticketing via " QLT" entry -check PNR for errors

20 Dupe booking queue

21 Unable to invoice - check PNR for errors

22 Corporate Travel Policy Modified by Airline

23 Group system action

24 Pre - Reserved seat / BP confirmations

25 Pre - Reserved seat / BP unable to confirm

26 Tour time limit

27 Rejected BP continuous queue print

28 Answerback re queue

29 EAASY system PNRs



14.2.2 Queue User / Individu Yang dapat digunakan queue number 50 s/d 511

14.3 Cara menghitung queue di dalam system Abacus ( Queue Count ) FORMAT : QC/

RESPONSE:

QC/ ON QUEUE AS OF 1122 ON 01AUG FOR R2M8 F ....…..4 100 ...…….5 G ...…..11 110 .……...25 N ..... …2 115 ..……..18 S ...…... 3 120 ……....25 0 ..…... .4 125 ……....8 1 ..…….78 130 ……....25 6 ...….. .10 135 …........4 7 .……. 16 200 ……....13 9 .…… 20 250 ...…….30 20 ….....12 300 .……...100 TOTAL MESSAGES ……….....20 SPECIALS ...……….....0 PNRS ………………...389 14.3.1 Additional Queue Count Format

Entry Description

QC/1 Queue count for queue 9

QC/1-9 Queue count for queue 1 through 9

QC/G Queue count for General Message Queue

14.4 ACCESSING QUEUE (masuk kedalam Queue)

Entry Description

Q/9 First PNR in queue 9 will display in work area.

Q/G Access for General queue in work area display.

14.5 QUEUE – PROCESSING

Entry Description

I Ignore the PNR/MSG in work area and places it back in queue.

E End of transaction, finalizing any changes made and removes PNR from queue.

QR Removes current PNR/MSG from queue.

QXR Removes current PNR/MSG from queue and exit queue.

QXI Ignore PNR/MSGin work area , places it at back of queue & exit queue .

QXE End of transaction, finalizing any changes made and exit PNR from queue.


. Training Department Reference Guide 14.6 REMARKS QUEUE

Contoh soal: ENTRY : 5ATTN HELPDESK // FROM ANDI

5KINDLY CHK n ADJUST 1B-PNR *VHZB8G ISN’T SYNCHRONISE

5MTKS N BRGDS QP/DWZG (Send remarks via Queue to Helpdesk) REFERENCE : F*FOX/QUEUE / COUNT F*FOX/QUEUE / MESSAGE F*FOX/QUEUE / PLACE F*FOX/QUEUE / EXIT F*FOX/QUEUE / PRINT

14.7 PREFACTORY INSTRUCTION CODES

ENTRY : QI*SYS Response :

00 CONFIRM TO PASSENGER 15 GROUP

01 CONFIRM TO PASSENGER 16 SEE - FACT

02 UTR OR LMTC 17 END TRANSACTION ERROR

03 UNTICKETED PREPAID TICKET 18 SPECIAL MEAL

04 COMPUTER RATE 19 SPECIAL LIST

05 ADVISE FLIGHT INFORMATION 20 SEAT CONTROL ACTION REQUIRED

06 ADVISE SCHEDULE CHANGE 21 SEE SPECIAL REMARKS IN PTA DATA

07 TICKETING ARRANGEMENT 22 PASSENGER NO - SHOW

08 TIME-LIMIT EXPIRED 23 SET-UP TIME LIMIT

09 FIRM 24 AIR SEGMENT CANCELLED

10 ADVISE PREPAID TICKET ON FILE 25 VERIFY DELTA SEGS WITH VI* ENTRY

11 SEE REMARKS 26 NO SEGMENT

12 CONFIRM FROM WAITLIST 27 FLIGHT CANCELLED

13 2ND REQUEST FOR REPLY 28 NAMES/NUMBER IN PARTY NOT EQUAL

14 FOLLOW-UP FOR BUSSINESS 29 CLASS CODE INCORRECT


. Training Department Reference Guide 14.8 QUEUE PLACEMENT

Entry Description

QP/75/11 Places PNR on Queue 75 with PIC number 11(see remarks)

QP/R2M8G Places messages on general message queue at PCC-R2M8

QP/50/69‡90/11‡75/22 Places PNR to multiple Queue.

*QH Display Queue history.

QR/55/64/86 Removes PNR in working area from multiple Queue.

15. TIMATIC

Untuk mengetahui informasi mengenai Visa dan Health

15.1 ACCESS TIMATIC TIM EXIT TIMATIC QUIT Format : TIRA / NABAH / EMDPS / DELON / TRAMS 1 2 3 4 5 Note :

1 : Format mandatory 3 : EMbarkation Denpasar 5 : TRansit Amsterdam

2 : NAtionality Bahrain 4 : DEstination London

Codes Description Required or Mandatory field

TIRV

TIRH TIRA

Timatic Request Visa/passport information

Timatic Request Health information

Timatic Request All visa/passport and health

information

Mandatory, but choose just

one of these three primary

action codes.

NA Nationality of traveler Mandatory

EM Embarkation point of traveler Mandatory

DE Destination point of traveler Mandatory

TR Transit point of traveler Include if applicable

VT Countries visited by the traveler up to six days

prior to this trip

Include if applicable


. Training Department Reference Guide 15.2 Scrolling TIMATIC

Function Format

Timatic Page Next – Display the next page TIPN

Timatic Page – Redisplay current page TIPG

Timatic Page Back – Display the previous page TIPB

Timatic Page Last – Display the last page TIPL

Timatic Page First TIPF

15.3 Miscellaneous Request TIMATIC

Function Format Example Timatic Locate Country Codes – Local city codes

from a country name .

TILCC/ (country name)

TILCC/EGIPT

Timatic Request City Codes – Display All city and country

codes

TIRCC

Timatic Request City Codes – Display the country

Name for a requested city and all city codes located in that

country.

TIRCC/ ( city code )

TIRCC/ACA

Timatic Request Group List TIRGL

Timatic Request Group List – Display member countries for

a requested group.

TIRGL/ ( group code )

TIRGL/NATO

Timatic Rules – Index for Rules, terms and definitions TIRULES

Timatic News – News Index TINEWS



16. MINIMUM CONNECTING TIMES 16.1 STANDARD MINIMUM CONNECTING TIMES Tujuan : untuk mengetahui standard Minimum Connecting Times dari suatu flight yang

akan di terbangi sesuai dengan standard dari Airlines yang berlaku.

Format : T*CT-LAX/AABA/DI ( Minimum Connecting Times di LAX, arrive dengan flight AA dari Domestik dan depart

dengan flight BA ke International )

Sample Response :

STANDARD.D/D...D/I...I/D...I/I. ONLINE 1.10 1.30 2.00 2.00 OFFLINE 1.10 1.30 2.00 2.00 - IS ONE WAY / IS BOTH WAYS ** OR * ARE ALL

16.2 VERIFY MINIMUM CONNECTING TIMES Untuk mengetahui apakah pembukuan reservasi kita di dalam suatu PNR , sudah

sesuai dengan standard minimum connect times yang ditentukan oleh airlines.

Format : VCT* Response: MINIMUM CONNECT TIME EDIT VALID FOR ALL CONNECTION

Reference : F*FOX/MINIMUM/CONNECT/TIME

16.3 CONNECTION CITIES

Format : T*CP-SYDSFO Response:

SINGLE CONNECT POINTS MEL AKL SIN LAX OSA NYC HNL SEL TYO TPX YVR MNL CHI PPT SEA DOUBLE CONNECT POINTS NAN-HNL NAN-LAX LAX-SNA HNL-LAX BNE-LAX AKL-HNL LAX-LAS AKL-LAX WLG-LAX CHC-LAX YVR-PDX YVR-SEA HNL-YVR MEL-LAX LAX-PDX LAX-SEA YVR-LAX YVR-YYC Reference : F*FOX/CONNECTION/POINTS


. Training Department Reference Guide 17. MISCELLANEOUS

Fungsinya : untuk mengetahui informasi2 mengenai : calculator,tax

informasi,cuaca,kalender,perbedaan waktu suatu negara, dsb.

17.1 Calendar Functions


T OCT Calendar for current year

T DEC/97 Calendar for month in 1997

T 14MAR‡ 21 Add days

T 25JUN-60 Subtract days

T MON Calendar dates of next 4

Mondays

T WED/SEP List Wednesdays in September

17.2 Calculator Function


T MENU Display all calculator functions

T CODES Display English and metric

Measurement codes

T 967‡ 451 Add

T 426.15-159.72 Subtract

T 614.75*8 Multiple

T 500 / 10 Divide

17.3 Currency Conversion


DC*CUR Obtain bankers selling rate for

IATA documents

DC*ATS Obtain by 3 letter currency code

DC*AUSTRIA Obtain by country name

DC‡ CAD200.50/USD Convert currency for bankers

selling rate


. Training Department Reference Guide 17.4 Tax Database


TXHELP Tax information

TX*FR Display list or taxes for specific country using

country code

TX*2 Display details of tax on specified line number

of tax database response

TX*ITALY Display list of taxes for specific country using

country name

TX* Redisplay last tax response to a tax help

entry

17.5 Time and Temperature


T ETFRA/LAX Time difference between cities

T*SYD City date and time

T T30C Celsius to Fahrenheit

T T86F Fahrenheit to Celsius

17.6 Weather Information WX = Current Weather Conditions

CF = City Forecast (today plus the next two days)

EF = Extended Forecast (up to 5days out)


WEA/EF*LAS Extended Forecast for Las Vegas

WEA/EF*LAS/2 Page 2 of Extended Forecast

WEA/WX*MNL Current weather conditions for Manila

WEA/WX*MNL/2 Page 2 of Current weather

W 1CF Display Weather forecast by PNR segment number

Reference : F*FOX/CALENDER F*FOX/TIME

F*FOX/CALCULATOR, F*TTL/WEATHER

F*FOX/CURRENCY

F*FOX/TAX



18. CUE CARD PNR SStteepp 11:: DDiissppllaayy AAvvaaiillaabbiilliittyy

1. Click on to retrieve the Air Availability mask: -

2. Fill up accordingly, then click on to retrieve the following host response.


. Training Department Reference Guide SStteepp 22:: BBooookk aann AAiirr SSeeggmmeenntt 1. Click on the class of service to retrieve the Air Sell mask.

2. Fill up accordingly, then click on to retrieve the following host response.

SStteepp 33:: CCrreeaattee && CCoommpplleettee aa PPNNRR

1. Click on to retrieve the following mask to create a FIT PNR: -





2. Fill up accordingly, then click on to generate the following PNR creation commands: -

3. Click on to end transaction and generate an email message to the passenger to retrieve the booking from Virtually There.




1199 CCUUEE CCAARRDD HHOOTTEELL SStteepp 11:: SSHHOOPP

1. Click on to retrieve the Hotel Listing mask (by Airport/City): -

2. Fill up accordingly, then click on to retrieve the hotel listing.

. Training Department Reference Guide SStteepp 22:: LLOOOOKK 1. Click on the desired hotel line number, which is the blue text (a.k.a.

WhizModed text) – as shown by the red box to retrieve the hotel description.

2. Click on the desired rate line number, which is the blue text (a.k.a.

WhizModed text) – as shown by the red box to retrieve the hotel rate details.


. Training Department Reference Guide SStteepp 33:: CCHHEECCKK

1. Click on on the following mask to retrieve the Hotel Rate Rule.

2. Click on the desired hotel rate rule line number, which is the blue text

(a.k.a. WhizModed text) – as shown by the red box to book the hotel room.




SStteepp 44:: BBOOOOKK

1. Click on on the following mask and the Hotel Sell mask will appear.

2. Fill up accordingly, then click on on the following mask.

. Training Department Reference Guide The following host commands will be generated: -

3 . Enter the phone and received from fields respectively as follows: -

4. Click on

to input the passenger’s email address.

5. Fill up accordingly, then click on to generate the following entries.



6. Click on to view the created PNR as follows: -

7. Click on to end transaction and generate an email message to the

passenger to retrieve the booking from Virtually There. 20 CUE CARD CAR SStteepp 11:: SSHHOOPP

1. Click on

to retrieve the mask: -



2. Fill up accordingly, then click on to retrieve the car listing.


. Training Department Reference Guide SStteepp 22:: LLOOOOKK 1. Click the desired car line number, which is the blue text (a.k.a.

WhizModed text) – as shown by the red box to retrieve all the rates available for the specific car vendor.

SStteepp 33:: BBOOOOKK 2. Click on the “KM” column for the chosen car type line number, which is

the blue text (a.k.a. WhizModed text) – as shown by the red box, to retrieve the car sell mask.



Note: To check the Car Rate Rule, simply click on the “DAILY” column of the chosen car type (e.g. as shown in the dotted box), which is the blue text (a.k.a. WhizModed text).



3. Fill up the following mask accordingly, then click on .


. Training Department Reference Guide 4. The following host response will be generated: -

4. Enter the phone and received from fields respectively as follows: -

5. Click on


6. Fill up accordingly, then click on to generate the following entries.



7. Click on to view the PNR created as follows: -

7. Click on to end transaction and generate an email message to

passenger to retrieve the booking from Virtually There.

21 CUE CARD TRAVEL SECURE SStteepp 11:: RReettrriieevvee aa RReesseerrvvaattiioonn

1. Click on

to retrieve the mask: -

2. Fill up accordingly, then click on to retrieve the relevant PNR.



Note: - * Step 1 is optional (required if creating an insurance segment for an existing PNR). * Most insurance vendors require at least 2 lines of client address to be present in the PNR prior to the creation of an insurance segment.

SStteepp 22:: BBooookkiinngg aann IInnssuurraannccee SSeeggmmeenntt 1. Key in the entry INS/<Insurance Vendor’s 2 letter code>/N<Passenger

Relate> as follows to bring out the Host Mask to book an insurance segment.

2. Select the option “Book” and indicate the “Insurance Plan Type” (as per

information from the insurance vendor), before hitting the “Enter” key on the keyboard to navigate to the next screen.



3. Input the “Pax Type”, “Birthdate” and “Govt/ID” before hitting the

“Enter” key on the keyboard to navigate to the next screen.


. Training Department Reference Guide 4. Input the “Passenger Gender”, “Emergency Contact Name” and “Contact

Phone Number”, including the country/city code for the contact number before hitting the “Enter” key on the keyboard to navigate to the next screen.

5. Complete all the fields on this screen before hitting the “Enter” key on

the keyboard to navigate to the next screen.


. Training Department Reference Guide 6. Complete this screen should you have available information. If not, hit

the “Enter” key on the keyboard to navigate to the next screen.

7. Input the “Payment Info” as CA before hitting the “Enter” key on the

keyboard to navigate to the next screen.

8. The following host response will be generated.



9. Click on


10. Fill up accordingly, then click on to generate the following entry.

11. Enter in the name of the person from whom the reservation was

requested.



12. Click on to view the PNR created as follows: -

13. Click on to end transaction and generate an email message to the passenger to retrieve the booking from Virtually There

End of Training module


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