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Laura Gardner P.O. Box 1304, Westlake, LA 70669

Cell: 337.215.1190 - kuntrykowgurl@gmail.com

Summary Hardworking Management professional versed in all aspects of running a retail store as well as being adept in both FOH & BOH Restaurant procedures. Knowledge including but not limited to Opening and Closing Procedures, Banking, Merchandising, Customer Focus, Tracking Budget Expenses, Managing Payroll Budgets, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication Highlights Accurate cash handling Store opening and closing procedures Store operations Employee scheduling Loss prevention Excellent multi-tasker Inventory control procedures POS systems knowledge Visual displays Display resetting Active listener Friendly and outgoing MS Office proficient Team-oriented Outstanding communication skills Accomplishments Highly organized and detail-focused manager with a remarkable aptitude of accurately handling and prioritizing financial reporting in fast-paced, deadline-oriented environments. Proficiency in managing accounts payable and accounts receivable, generating invoices and monthly statements for client & vendor transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data. Proven ability to exercise independent discretion, judgment, and thorough knowledge of company and/or department policies and procedures, accurately identify and implement improvements to streamline processes and increase efficiency and productivity. Promoted to Assistant Manager after only 2 months of employment. Promoted to Store Manager after 2 months in the Assistant Manager position. Supervise team of up to 20 staff members. Worked directly with district and regional management to complete resets in other locations throughout the U.S. Experience Supervisor; Food and Beverage Supervisor January 2015 to January 2016 L'auberge Casino/Resort - Lake Charles, LA Responsible for all of the daily business operations of 5 Outlets within the Casino/Hotel/ Resort including Latte's Coffee Shop, Dessert Shop, VIP Lounge, In-Room Dining & Favorites Southern Kitchen (Restaurant) Recruiting, selecting, orienting, and training employees; Coaching, counseling, and disciplining employees; Planning, monitoring, and appraising job results; Overseeing availability of merchandise and services by maintaining inventories, including food and

beverages, supplies and other restaurant equipment; Overlook all of the issues pertaining to a patron's dining experience such as food quality and service, quality control, and health and safety regulations and customer service; Perform administrative tasks including managing payroll and maintaining budgets Store Manager; Assistant Manager; Customer Service Representative

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January 2012 to August 2014 Family Dollar - Westlake, LA Complete and maintain daily store operational requirements. Recruiting, selecting, orienting, and training employees; Coaching, counseling, and disciplining employees; Planning, monitoring, and appraising job results; Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensures availability of merchandise and services by maintaining inventories.- Markets merchandise by studying advertising, sales promotion, and display plans. Protects employees and customers by providing a safe and clean store environment. Maintains the stability and reputation of the store by complying with corporate requirements. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and

procedures. Contributes to team effort by accomplishing related results as needed. Office Administrator/Manager & Executive Assistant March 2000 to December 2010 Jamb Packaging, Inc. - Los Calamitous, LA Oversee all aspects of the corporate office for custom packaging broker and sales representatives for local, national, and international corporations; Manage all financial transactions & accounting, producing financial statements, and recording all transactions;

Prepare management reports and Financial summaries using Quick Books and Microsoft Excel detailing company's financial status; Generate bank deposits, verify and balance Receipts. Create invoices and track overdue accounts; Manage sales representative commissions and prepare quarterly sales tax returns; Research and resolve billing and collections disputes.

Personal Assistant to Owner/President performing additional duties such as arrangement, planning, and scheduling of meetings and conferences, make reservations and coordinate travel arrangements. Perform personal financial planning, Corporate & Individual Pension Plan Administration, Accounting, and Banking.

Branch Office Administrative Assistant February 1995 to May 1998 Kinko's, Inc. - Mission Viejo, CA Ensured accurate and timely processing of accounting data for retail establishment. Performed accounts receivable functions, balancing cash and posting sales invoices; Worked with corporate

accounts payable department for purchasing supplies, coding purchase orders, matching packing slips and posting invoices; Accurately entered transactions into proprietary corporate accounting system; Completed assignments and analysis for managers and supervisors.

Demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy.

Coordinator of computer services department and desktop publishing for 8 months concurrent with administrative duties during management and employee turnover.

Managed store during entire month of December 1997 during corporate management transition. Co-Worker Of The Month” - November 1997; numerous written customer compliments on customer service skills. Education Business/Accounting Orange Coast Community College - Costa Mesa, CA