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Daria Andrievskaya
Career Goals
I am highly motivated, hardworking, hands on and active person, searching for a hospitality company, where I can utilise my capabilities and establish my skills in order to make the most for my hospitality career, improve customers’ satisfaction and to make positive contribution to the company. Hospitality is my passion and I would like to work with the team which is sharing my priorities.
Education
IHTTI Hotel and Design Management School, Neuchatel, Switzerland 2011-2014
• Derby University BA Degree 2014- First Class Honours
• AH&LA Diploma 2014
• Swiss Higher Diploma in International Hotel & Design Management 2013
• Swiss Diploma in International Hotel Operations Management 2012
ENGECON State University, Saint-Petersburg, Russia 2010
• Tourism Degree
• 1 year accomplished with certificate of honour.
Computer Skills
Microsoft Office
Opera
Micros
SketchUp
Photoshop
HotelSim
AutoCad
eMarketeer
Intelli ResPak
Language Skills
Language Reading Writing Speaking
Russian Mother tongue Mother tongue Mother tongue
English Fluent Fluent Fluent
French Intermediate Intermediate Intermediate
Spanish Basic Basic Basic
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Email [email protected]
Mobile number +61 456 040 855
Citizen Russian
Professional Experience
• One&Only Hayman Island Front Office & Guest Experience Team Leader
Grand Hotel Yverdon Les Bain
F&B Management Training
September 2014 - February 2015
Departments:
Fine-Dining Restaurant
Buffet Restaurant
Banqueting
In Room Dining
Bar
Key Responsibilities:
• Performing the tasks assigned with the team and solo
• Developing SOPs for F&B department
• Training new team members
• Controlling the service during banquets
• Dealing with complains
• Cashier and shift closure
• Providing the feedback to HOD
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Key Responsibilities 21 March 2016-now • Ensure guests pre arrival bookings are actioned • Ensure Call Centre smooth operation • Ensure Guest Experience (Concierge) smooth
operation • Solving guest complains • Ensure profitability of activity’s bookings • Training the team • Support Reception desk operation • Develop SOPs for Call Centre and Guest
Experience (Concierge) • Up-sell activities, restaurants, rooms, SPA • Prepare team roster
Additional experiences
Train The Trainer course
Housekeeping: multi-hire Coordinator Assistance on the floor
Food&Beverage: multi-hire as line staff Fine-dinning restaurant In Room Dining Bar Events F&B office reservations
Projects: cross training Taking measurements Drawing in Autocad
Business Intelligence: cross training Developing solutions using Excel
Key Responsibilities 4 February 2015-4 February 2016 • Acting Manager on Duty • Night manager • Guest Services Agent • Guest Activities|Concierge • Night Guest Services Agent
Check in/out in Opera Hotel presentation Up-selling of rooms, restaurants, events, facilities Training new team members Developing SOPs Implementing new solutions using Excel Dealing with complains Night Audit Room allocations
Mandarin Oriental Geneva
F&B Internship
5 August 2013-5 February 2014
Departments:
Room Service
Minibar
Bar
Key Responsibilities:
• Providing quick and efficient 5* service
• Providing HOD with monthly feedback and ideas
• Training new team members
• Participation in SOP development
• Insure customer satisfaction
LUX* Belle Mare, Mauritius
5* Chain Resort
Cross training
February 2012 - August 2012
Departments:
Key Responsibilities:
• Personal responsibility for hosting Russian speaking guests
• Developing SOPs for Russian market
• Translating documents from English to Russian language
• Organising special events for Russian guests
• Up selling hotel services
• Hosting Russian speaking travel agencies
Front Office Food and Beverage
Guest Relations Concierge Reception Switch Board
Waiter Hostess Barista
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Meridian VAT Reclaim
Consulting Services Company
Summer Job
June 2009-August 2009
July 2010-August 2010
July 2011-August 2011
Key Responsibilities:
• Searching for new potential clients through the internet and phone
• Dealing with clients from first call to signing the contract
• Preparing the documents
• Handling complaints
University Life
• Fire Warden team member
• Omega training
• Marketing Manager of the Gala Banquet
• Food Handing Certificate
• Open House presentations (for agents and potential students)
Additional Skills
• Swiss Driving Licence
• Australian Full Driving Licence
• Dive Master PADI
References
Israel Benyair F&B Director Mandarin Oriental, Geneva, Switzerland [email protected]
Frederic Cappello F&B Director Andaz, Costa Rica [email protected]
Pascal Bertrand General Manager Lux* Belle Mare, Belle Mare, Mauritius [email protected]
Jaco von Wielligh Academic Director IHTTI, School of Hotel Management [email protected] +4132 720 80 50
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