LIVE Project of BR on hospital sector

8/9/2019 LIVE Project of BR on hospital sector

1/43

BUSINESS RESEARCH

PROJECT REPORT

ON

oDETERMINING WHETHER THE HOSPITAL IS RUNNING

PROPERLY OR NOT & ALL PATIENTS AS WELL AS

EMPLOYEES ARE SATISFIED OR NOTp

UNDER THE GUIDENENCE OF :

Prof. A .K .Gupta

(Faculty of Business Research)

SUBMITTEDTO: SUBMITTEDBY:

Prof. A.K. Gupta LOKESH SHARMAFaculty of :

Accman Institute Of Management


2/43

2

$FNQRZOHGJHPHQW

I hereby declare that this project has beenprepared by us during the period 14th January, 2010 to 26th

March, 2010 under the guidance ofProfessor A. K GUPTA

,Accman Institute of Management, Greater Noida. We further

declare that this project report is prepared from the information

collected from the company, the sources available from the Company

and the same is purely for academic purpose. This project has notformed the basis for the award of any other degree/diploma of any

University/Institution. We also hereby declare that all the

information given in the report is true to my knowledge.

ACCMAN INSTITUTE OF MANAGEMENT

Place: Greater Noida

22th March, 2010


3/43

3

&217(176

SNO N . Particulars

__

1: Acknowledgement

2: Research Objective.

3: Samplesize

4: Research Methodology.

5: Questionnaire.

6: GraphicalInterpretation

. 7: Limitations

8: Findings

9: Recommendations


4/43

4

Research Objective

The objectives of the research are as follows:

yWhy the hospitalis not running properly?yAreEmployees happywith theservices by

themanagement?yAre customers(patients)with theservices by

the hospital?


5/43

5

SampleSize

Here, we have divided the sample size of

respondents into four main categories-:

1. Management2. Employees3. Customers(patients)4. Patients Relative.


6/43

6

Research Methodology

SAMPLING METHOD

In statistics, the term population or universe

means any finite or infinite collection of

individuals and sampling means a part of

population or a subset from a set of units which

is provided by some process or other usually by

deliberate selection with the object of

investigating the process or set.


7/43

7

Broadly speaking sampling method can be

divided into two parts

1) Probability sampling: It is a method ofsampling in which the probability of unit

being selected is known. It can be

categorized under following subtypes

a) Simple Random Samplingb) Stratified Random Samplingc) Systematic Samplingd) Cluster Sampling

2) Non- Probabilitysampling: It is methodof sampling in which the probability of a


8/43

8

unit being selected is not known. It can be

categorized under following subtypes:

a) Quota Samplingb) Judgment Samplingc) Convenience Sampling

d) Snow Ball Sampling

According to our project TO determine

whetherthe hospital isrunning properlyand

patients andemployee aresatisfiedwith the

services provided by the management we

have visited the SURYA HOSPITAL.


9/43

9

Interviewselection method: Hospital

DATA COLLECTIONMETHOD

i) PRIMARY

1) Direct Personal Interview2) Indirect Personal Interview3) Information from respondents

ii) SECONDARY

a) Published sources1) Govt. Publication2) Report Committees and

Commissions

3) Private Publication


10/43

10

4) Research institutions5) Unpublished resources

PRIMARYDATA

Primary data are those which are collected for

the first time and are thus original in

characters. Primary data are in the shape of

raw material to which statistical methods are

applied for the purpose of analysis and

interpretation. After statistical treatment the

primary data loss their original shape and

become secondary data.

SECONDARYDATA


11/43

11

Secondary data are those which have already

been collected by some other persons and

which have passed through the statistical

machine at least once. Secondary data are

usually in the shape of finished products since

they have been treated statistically in some

form or the other.

QUESTIONNAIRES:

There are four types of questionnaires:-

1) Disguised structure

2) Disguised non- structured


12/43

12

3) Undisguised structured

4) Undisguised non structured

QUESTIONAIRE(Management)

Q1) Why did you change the name of your Hospital?

a) Fame b) Legal reason c) any other(Plz specify)

Q2) Are you satisfied with the location of your Hospital?

a) Yes b) No

Q3) Are your charges to the services you provide are

nominal?

a)Low b) very low c) Medium d) High

Q4) Are there any Doctor visiting your Hosipital is

Famous for his services in Ncr/Delhi?

a)Yes regularly b) Not often c) No visit


13/43

13

Q6) Are Doctors registered under Doctors Association?

b)Yes b) No

Q7) How many Doctors are present in your Hospitals in

case of night emergency?

a)0-2 b) 2-4 (c) 4-6

Q8) Are all Equipment available at time?a)Yes b) No

Q9) Do you have medical store facility owned by the

hospital?

a)Yes b) No

Q10) Do you take regular feed backs from your

Patients?

a)Yes b) No

Q11) After feed back do you make changes in your

working Strategy?


14/43

14

a)Yes b) No

Q12) Are all the equipments working?

a)Yes b) No

QUESTIONAIRE(Employees)

Q1) Which type of services you have been provided?

a)medical checkup (b) resident medical

c)both

Q2) Are you satisfied with Sevices provided by hospital

cmo?

a)Yes b) No

Q3) How much do you grade your management?

a) A grade (b) B grade (c)C grade

Q4) what internal problem are you facing in hospital?


15/43

15

a)low payment B)less facilities C)both

QUESTIONAIRE(Customer)

Q1) Does nurses treat you with due respect?

a) Respectfully (b) Less respectfullyQ2) Are you satisfied with the HygienicEnvironment within the Hospitals?

b) Yes b) No (c) averageQ3) Are you satisfied with the Diet provide by

the Hospitals?

a) Yes b) No (c)average)


16/43

16

Q4) Does the services provided to you is on

time?

c) Yes b) No (c)averageQ5) Does the behaviour of staff with your

relatives is appreciable?

a) Yes b) No (c)averageQ6) Does Doctors advices are satisfactory?

a) Yes b) No (c)averageQ7) Does hospital charges Nominal?

a) Yes b) No (c)averageQ8) Are you Happy with services provided by

hospital?

b) Yes b) No (c)average


17/43

17

Q9) How much do you grade this Hospital?

a) A grade b) B grade c) C grade d)much lower


18/43

18


19/43

19

1XPEHURI4XHVWLRQZKLFKKDV

EHHQDVNHG

1XPEHURI4XHVWLRQZKLFKKDVEHHQDVNHGWR

0

2

4

6

8

10

12

14

Management(48%) Employees(16%) Customers(36%)

RESPONDENTS

RESPONDENTS


20/43

20

Areyou doingmarketingofyourhospital?

a) Yes (b) No

Q1) Does nurses treatyou with duerespect?

0

5

10

15

20

25

Male(83%) Female(17%)

RESPONDENTS

RESPONDENTS

0

20

40

60

80

100

120

Yes No

RESPONDANTS

RESPONDANTS


21/43

21

a) Respectfully (b) Lessrespectfully

Q2)Howis Hospitals hygienicenvironment?

a) Good b)Bad (c) average

Q3) Areyou satisfiedwith theDiet provide by

theHospitals?

0

10

20

30

40

50

60

7080

Yes(78%) No(22%)

RESPONDENTS

RESPONDENTS

0

10

20

30

40

50

60

70

Good(60%) Bad(30%) Average(10%)

RESPONDENTS

RESPONDENTS


22/43

22

a) Good b)Bad (c)average

Q4)Does theservices providedtoyou ison

time?

a) Yes b) No

0

10

20

30

40

50

60


RESPONDENTS

RESPONDENTS


23/43

23

Q5)Does the behaviour of staffwith your

relatives is appreciable?

a) Good b) Bad (c)average

Q6)DoesDoctors advices aresatisfactory?

0

10

20

30

40

50

60

70

80

90

100

Yes(95%) No(5%)

RESPONDENTS

RESPONDENTS

0

10

20

30

40

50

60


RESPONDENTS

RESPONDENTS


24/43

24

a) Yes b) No (c)average

Q7)Howare hospitalcharges?

a) Nominal b)High (c)average

d)low

0

10

20

30

40

50

60

70

Yes(60%) No(5%) Average(35%)

RESPONDENTS

RESPONDENTS


25/43

25

Q8)Howare services providedtoyou by

hospital?

a) Good b)Bad (c)average

Q9)Howmuch doyou grade thisHospital?

0

5

10

15

2025

30

35

40

Nominal(35%) High(20%) Average(35%) Low(10%)

RESPONDENTS

RESPONDENTS

0

10

20

30

40

50

60

70

Yes(30%) No(10%) Average(60%)

RESPONDENTS

RESPONDENTS


26/43

26

a) A grade b) Bgrade c) Cgrade d)

much lower

QUESTIONAIRE(Employees)

Q1)Which typeofservicesyou have been

provided?

a)medical checkup (b)resident

medical c)both

0

10

20

30

40

A Grade(20%) B Grade(30%) C Grade(30%) D Grade(20%)

RESPONDENTS

RESPONDENTS


27/43

27

Q2) Areyou satisfiedwith Sevices providedby

hospitalHR?

a) Yes b) No

Q3)Howmuch doyou gradeyour

management?

0

10

20

30

40

50

Medical Resident medical Both

Respondant

Respondant

0

20

40

60

80

Yes(60%) No(40%)

Respondant

Respondant


28/43

28

a)Agrade (b)Bgrade (c)Cgrade

Q4) what internalproblem areyou facing in

hospital?

a) lowpayment B)lessfacilities )both

0

10

20

30

40

50

A Grade BGrade C Grade

Respondant

Respondant

0

10

20

30

40

50

Low Payment Less Facility Other

Respondant

Respondant


29/43

29

/,0,7$7,216

VVV

IN EVERY RESEARCH WORK HERE ARE SOME

LIMITATIONS AND THIS RESEARCH IS NO EXCEPTION.

DUE TO DIFFERING PERCEPTIONS,

COMMUNICATIONS ERRORS IN THE FORM OFMISCOMPREHENSION, SELECTIVE PERCEPTION

CREEPS IN.IN THIS CASE, ERRORS WERE

UNAVOIDABLE AND THUS MIGHT HAVE ADDED TO

SLIGHT INACCURACY IN MY RESULTS.

LIMITATION OF TIME

Availability of time was one of the biggest

limitations faced. Due to shortage of time we

had to limit the work in its present form. Had


30/43

30

we more time we could have selected a bigger

sample size, which means more interaction

which is beneficial for our marketing research

project as well as will improve our confidence

and communication skills.

LIMITATION OF COST

Money was also one of the major limitations

faced while conducting this research.

LIMITATION ON THE PART OF

RESPONDENTS

Some of the patients were not interested or

motivated enough in filling up the


31/43

31

questionnaire. Some people were busy with

their job or not willing to co-operate. In some

instances respondents may not have revealed

the truth. It is quite possible that the personal

biases of respondents might have crept in.

),1',1*6


32/43

32

For this project we visited SURYAhospital.

After analyzing various factors and by

preparing Questionnaire and asking those

questions from the respondents .We here by

came into conclusion that-:

Hospital is having-:

Hygienic environment Gives better diet Gives better facilities to the patients Number of doctors are available Provides better equipments.

Employees have also provided up a mixedresponse that mostly are happy with the


33/43

33

services provided Management few seemed to

be unsatisfactory too.

But if we talk about in other hand hospital is

bit expensive as compare to government

hospital and other hospitals.

At the last we want to

say that Hospital seemed to be working or

rather say running properly and most of the

employees as well as customer (patients) are

happy with the management.


34/43

34

RECOMMENDATION

After doing the detail analysis and studying

various factors of the hospitals we would

to recommend the hospital that:

Hospital should provide a betterservices to its employees.

Employees salary should beincreased.

There should be an increase in thenight shift doctors.

Hospital should also decrease some

charges for inspection.

Hospital should also provide someadditional benefits to poor people.

At last but not the least Hospitalshould do its marketing and

advertisements inorder to get famous

in the region.


35/43

35


36/43

36


37/43

37


38/43

38


39/43

39


40/43

40


41/43

41


42/43

42


43/43

Documents

LIVE Project of BR on hospital sector