Upload
others
View
2
Download
0
Embed Size (px)
Citation preview
Lee's Summit R-7 School
District (LSR7) Base Plan
CIGNA DENTAL PREFERRED
PROVIDER INSURANCE
EFFECTIVE DATE: January 1, 2018
CN001
3341356
This document printed in November, 2017 takes the place of any documents previously issued to you
which described your benefits.
Printed in U.S.A.
Table of Contents
Certification ....................................................................................................................................4
Important Notices ..........................................................................................................................6
How To File Your Claim ...............................................................................................................7
Eligibility - Effective Date .............................................................................................................8
Employee Insurance ............................................................................................................................................... 8
Waiting Period ........................................................................................................................................................ 8
Dependent Insurance .............................................................................................................................................. 8
Cigna Dental Preferred Provider Insurance ...............................................................................9
The Schedule .......................................................................................................................................................... 9
Covered Dental Expense ...................................................................................................................................... 11
Dental PPO – Participating and Non-Participating Providers .............................................................................. 11
Expenses Not Covered ......................................................................................................................................... 12
General Limitations .....................................................................................................................13
Dental Benefits ..................................................................................................................................................... 13
Coordination of Benefits..............................................................................................................13
Payment of Benefits .....................................................................................................................15
Termination of Insurance............................................................................................................16
Employees ............................................................................................................................................................ 16
Dependents ........................................................................................................................................................... 16
Termination of Insurance............................................................................................................16
Employees and Dependents .................................................................................................................................. 16
Dental Benefits Extension............................................................................................................17
Federal Requirements .................................................................................................................17
Notice of Provider Directory/Networks................................................................................................................ 17
Qualified Medical Child Support Order (QMCSO) ............................................................................................. 17
Effect of Section 125 Tax Regulations on This Plan ............................................................................................ 18
Eligibility for Coverage for Adopted Children ..................................................................................................... 19
Group Plan Coverage Instead of Medicaid ........................................................................................................... 19
Requirements of Medical Leave Act of 1993 (as amended) (FMLA) .................................................................. 19
Uniformed Services Employment and Re-Employment Rights Act of 1994 (USERRA) .................................... 19
Claim Determination Procedures .......................................................................................................................... 20
COBRA Continuation Rights Under Federal Law ............................................................................................... 20
Notice of an Appeal or a Grievance............................................................................................23
When You Have A Complaint or An Appeal ............................................................................23
Definitions .....................................................................................................................................25
Home Office: Bloomfield, Connecticut
Mailing Address: Hartford, Connecticut 06152
CIGNA HEALTH AND LIFE INSURANCE COMPANY a Cigna company (hereinafter called Cigna) certifies that it insures certain Employees for the benefits
provided by the following policy(s):
POLICYHOLDER: Lee's Summit R-7 School District (LSR7)
GROUP POLICY(S) — COVERAGE
3341356 - DPPO1 CIGNA DENTAL PREFERRED PROVIDER INSURANCE
EFFECTIVE DATE: January 1, 2018
This certificate describes the main features of the insurance. It does not waive or alter any of the terms of
the policy(s). If questions arise, the policy(s) will govern.
This certificate takes the place of any other issued to you on a prior date which described the insurance.
HC-CER2 04-10
V1
Explanation of Terms
You will find terms starting with capital letters throughout your certificate. To help you understand your benefits, most of these terms
are defined in the Definitions section of your certificate.
The Schedule
The Schedule is a brief outline of your maximum benefits which may be payable under your insurance. For a full description
of each benefit, refer to the appropriate section listed in the Table of Contents.
HC-MO-DentalPPO-06-16
myCigna.com 6
Important Notices
Discrimination is Against the Law
Cigna complies with applicable Federal civil rights laws and
does not discriminate on the basis of race, color, national
origin, age, disability or sex. Cigna does not exclude people or
treat them differently because of race, color, national origin,
age, disability or sex.
Cigna:
Provides free aids and services to people with disabilities to
communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio,
accessible electronic formats, other formats).
Provides free language services to people whose primary
language is not English, such as:
Qualified interpreters
Information written in other languages.
If you need these services, contact customer service at the toll-
free phone number shown on your ID card, and ask a
Customer Service Associate for assistance.
If you believe that Cigna has failed to provide these services
or discriminated in another way on the basis of race, color,
national origin, age, disability or sex, you can file a grievance
by sending an email to [email protected] or by
writing to the following address:
Cigna
Nondiscrimination Complaint Coordinator
P.O. Box 188016
Chattanooga, TN 37422
If you need assistance filing a written grievance, please call
the number on the back of your ID card or send an email to
[email protected]. You can also file a civil rights
complaint with the U.S. Department of Health and Human
Services, Office for Civil Rights electronically through the
Office for Civil Rights Complaint Portal, available at
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at
http://www.hhs.gov/ocr/office/file/index.html.
HC-NOT96 07-17
Proficiency of Language Assistance Services
English – ATTENTION: Language assistance services, free
of charge, are available to you. For current Cigna customers,
call the number on the back of your ID card. Otherwise, call
1.800.244.6224 (TTY: Dial 711).
Spanish – ATENCIÓN: Hay servicios de asistencia de
idiomas, sin cargo, a su disposición. Si es un cliente actual de
Cigna, llame al número que figura en el reverso de su tarjeta
de identificación. Si no lo es, llame al 1.800.244.6224 (los
usuarios de TTY deben llamar al 711).
Chinese – 注意:我們可為您免費提供語言協助服務。
對於 Cigna 的現有客戶,請致電您的 ID 卡背面的號碼。
其他客戶請致電 1.800.244.6224 (聽障專線:請撥 711)。
Vietnamese – XIN LƯU Ý: Quý vị được cấp dịch vụ trợ giúp
về ngôn ngữ miễn phí. Dành cho khách hàng hiện tại của
Cigna, vui lòng gọi số ở mặt sau thẻ Hội viên. Các trường hợp
khác xin gọi số 1.800.244.6224 (TTY: Quay số 711).
Korean – 주의: 한국어를 사용하시는 경우, 언어 지원
서비스를 무료로 이용하실 수 있습니다. 현재 Cigna
가입자님들께서는 ID 카드 뒷면에 있는 전화번호로
연락해주십시오. 기타 다른 경우에는 1.800.244.6224
(TTY: 다이얼 711)번으로 전화해주십시오.
Tagalog – PAUNAWA: Makakakuha ka ng mga serbisyo sa
tulong sa wika nang libre. Para sa mga kasalukuyang customer
ng Cigna, tawagan ang numero sa likuran ng iyong ID card. O
kaya, tumawag sa 1.800.244.6224 (TTY: I-dial ang 711).
Russian – ВНИМАНИЕ: вам могут предоставить
бесплатные услуги перевода. Если вы уже участвуете в
плане Cigna, позвоните по номеру, указанному на
обратной стороне вашей идентификационной карточки
участника плана. Если вы не являетесь участником одного
из наших планов, позвоните по номеру 1.800.244.6224
(TTY: 711).
French Creole – ATANSYON: Gen sèvis èd nan lang ki
disponib gratis pou ou. Pou kliyan Cigna yo, rele nimewo ki
dèyè kat ID ou. Sinon, rele nimewo 1.800.244.6224
(TTY: Rele 711).
French – ATTENTION: Des services d’aide linguistique vous
sont proposés gratuitement. Si vous êtes un client actuel de
HC-MO-DentalPPO-06-16
myCigna.com 7
Cigna, veuillez appeler le numéro indiqué au verso de votre
carte d’identité. Sinon, veuillez appeler le numéro
1.800.244.6224 (ATS : composez le numéro 711).
Portuguese – ATENÇÃO: Tem ao seu dispor serviços de
assistência linguística, totalmente gratuitos. Para clientes
Cigna atuais, ligue para o número que se encontra no verso do
seu cartão de identificação. Caso contrário, ligue para
1.800.244.6224 (Dispositivos TTY: marque 711).
Polish – UWAGA: w celu skorzystania z dostępnej,
bezpłatnej pomocy językowej, obecni klienci firmy Cigna
mogą dzwonić pod numer podany na odwrocie karty
identyfikacyjnej. Wszystkie inne osoby prosimy o
skorzystanie z numeru 1 800 244 6224 (TTY: wybierz 711).
Japanese –
注意事項:日本語を話される場合、無料の言語支援サー
ビスをご利用いただけます。現在のCignaの
お客様は、IDカード裏面の電話番号まで、お電話にてご
連絡ください。その他の方は、1.800.244.6224(TTY:
711)まで、お電話にてご連絡ください。
Italian – ATTENZIONE: Sono disponibili servizi di
assistenza linguistica gratuiti. Per i clienti Cigna attuali,
chiamare il numero sul retro della tessera di identificazione.
In caso contrario, chiamare il numero 1.800.244.6224 (utenti
TTY: chiamare il numero 711).
German – ACHTUNG: Die Leistungen der
Sprachunterstützung stehen Ihnen kostenlos zur Verfügung.
Wenn Sie gegenwärtiger Cigna-Kunde sind, rufen Sie bitte die
Nummer auf der Rückseite Ihrer Krankenversicherungskarte
an. Andernfalls rufen Sie 1.800.244.6224 an (TTY: Wählen
Sie 711).
HC-NOT97 07-17
How To File Your Claim
There’s no paperwork for In-Network care. Just show your
identification card and pay your share of the cost, if any; your
provider will submit a claim to Cigna for reimbursement. Out-
of-Network claims can be submitted by the provider if the
provider is able and willing to file on your behalf. If the
provider is not submitting on your behalf, you must send your
completed claim form and itemized bills to the claims address
listed on the claim form.
You may get the required claim forms from the website listed
on your identification card or by calling Member Services
using the toll-free number on your identification card.
CLAIM REMINDERS
BE SURE TO USE YOUR MEMBER ID AND
ACCOUNT/GROUP NUMBER WHEN YOU FILE
CIGNA’S CLAIM FORMS, OR WHEN YOU CALL
YOUR CIGNA CLAIM OFFICE.
YOUR MEMBER ID IS THE ID SHOWN ON YOUR
BENEFIT IDENTIFICATION CARD.
YOUR ACCOUNT/GROUP NUMBER IS SHOWN ON
YOUR BENEFIT IDENTIFICATION CARD.
BE SURE TO FOLLOW THE INSTRUCTIONS LISTED
ON THE BACK OF THE CLAIM FORM CAREFULLY
WHEN SUBMITTING A CLAIM TO CIGNA.
Timely Filing of Out-of-Network Claims
Cigna will consider claims for coverage under our plans when
proof of loss (a claim) is submitted within one year (365 days)
after services are rendered. If services are rendered on
consecutive days, such as for a Hospital Confinement, the
limit will be counted from the last date of service. Failure to
furnish such proof of loss within 365 days for Out-of-Network
benefits, will not invalidate nor reduce any claim if it was not
reasonably possible to furnish proof within such time,
provided such proof is furnished as soon as reasonably
possible and in no event, except in the absence of your legal
capacity, later than one year from the time proof of loss is
otherwise required.
Proof of Loss
Written proof of loss must be given to the Insurance Company
within 90 days after the date of the loss for which claim is
made. If written proof of loss is not given in that time, the
claim will not be invalidated nor reduced if it is shown that
written proof of loss was given as soon as was reasonably
possible.
WARNING: Any person who knowingly and with intent to
defraud any insurance company or other person files an
application for insurance or statement of claim containing any
materially false information; or conceals for the purpose of
misleading, information concerning any material fact thereto,
commits a fraudulent insurance act.
HC-CLM101 03-15
V2
HC-MO-DentalPPO-06-16
myCigna.com 8
Eligibility - Effective Date
Employee Insurance
This plan is offered to you as an Employee.
Eligibility for Employee Insurance
You will become eligible for insurance on the day you
complete the waiting period if:
you are in a Class of Eligible Employees; and
you are an eligible, full-time Employee; and
you normally work at least 10 hours a week; and
you pay any required contribution.
If you were previously insured and your insurance ceased, you
must satisfy the New Employee Group Waiting Period to
become insured again. If your insurance ceased because you
were no longer employed in a Class of Eligible Employees,
you are not required to satisfy any waiting period if you again
become a member of a Class of Eligible Employees within
one year after your insurance ceased.
Initial Employee Group: You are in the Initial Employee
Group if you are employed in a class of employees on the date
that class of employees becomes a Class of Eligible
Employees as determined by your Employer.
New Employee Group: You are in the New Employee Group
if you are not in the Initial Employee Group.
Eligibility for Dependent Insurance
You will become eligible for Dependent insurance on the later
of:
the day you become eligible for yourself; or
the day you acquire your first Dependent.
Waiting Period
Initial Employee Group: None.
New Employee Group: First of the second month following
date of hire.
Classes of Eligible Employees
Each Employee as reported to the insurance company by your
Employer.
Effective Date of Employee Insurance
You will become insured on the date you elect the insurance
by signing an approved payroll deduction or enrollment form,
as applicable, but no earlier than the date you become eligible.
You will become insured on your first day of eligibility,
following your election, if you are in Active Service on that
date, or if you are not in Active Service on that date due to
your health status.
Late Entrant - Employee
You are a Late Entrant if:
you elect the insurance more than 30 days after you become
eligible; or
you again elect it after you cancel your payroll deduction (if
required).
Dependent Insurance
For your Dependents to be insured, you will have to pay the
required contribution, if any, toward the cost of Dependent
Insurance.
Effective Date of Dependent Insurance
Insurance for your Dependents will become effective on the
date you elect it by signing an approved payroll deduction
form (if required), but no earlier than the day you become
eligible for Dependent Insurance. All of your Dependents as
defined will be included.
Your Dependents will be insured only if you are insured.
Late Entrant – Dependent
You are a Late Entrant for Dependent Insurance if:
you elect that insurance more than 30 days after you
become eligible for it; or
you again elect it after you cancel your payroll deduction (if
required).
Exception for Newborns
Any Dependent child born while you are insured will become
insured from the moment of his birth. You must notify Cigna
of the birth of the newly born child and pay any premium, if
required, within 31 days after the date of birth in order to have
the coverage continue beyond such 31-day period. If an
application or other form of enrollment is required by your
Employer in order to continue coverage beyond the 31-day
period after the date of birth, and you have notified Cigna of
the birth, either orally or in writing, Cigna will, upon
notification, provide you with all forms and instructions
necessary to enroll the newly born child and will allow you an
additional 10 days from the date the forms and instructions are
provided in which to enroll the newly born child. If you do not
notify Cigna of the birth of the newly born child and pay any
premium, if required, within such 31 days, coverage for that
child will end on the 31st day, and no benefits for expenses
incurred beyond the 31st day will be payable.
HC-ELG134 07-14
V1 M
HC-MO-DentalPPO-06-16
myCigna.com 9
Cigna Dental Preferred Provider Insurance
The Schedule
For You and Your Dependents
The Dental Benefits Plan offered by your Employer includes two options. When you select a Participating Provider, this plan pays a greater share of the cost than if you were to select a non-Participating Provider.
Emergency Services
The Benefit Percentage for Emergency Services incurred for charges made by a non-Participating Provider is the same Benefit Percentage as for Participating Provider Charges. Dental Emergency Services are required immediately to either alleviate pain or to treat the sudden onset of an acute dental condition. These are usually minor procedures performed in response to serious symptoms, which temporarily relieve significant pain, but do not effect a definitive cure, and which, if not rendered, will likely result in a more serious dental or medical complication.
Participating Provider Payment
Participating Provider services are paid based on the Contracted Fee that is agreed to by the provider and Cigna. Based
on the provider’s Contracted Fee, a higher level of plan payment may be made to a Participating Provider resulting in a
lower payment responsibility for you. To determine how your Participating Provider compares refer to your provider
directory.
Provider information may change annually; refer to your provider directory prior to receiving a service. You have access
to a list of all providers who participate in the network by visiting www.mycigna.com.
Non-Participating Provider Payment
Non-Participating Provider services are paid based on the Maximum Reimbursable Charge. For this plan, the Maximum
Reimbursable Charge is calculated at the 90th percentile of all provider charges in the geographic area.
Simultaneous Accumulation of Amounts
Benefits paid for Participating and non-Participating Provider services will be applied toward both the Participating and non-Participating Provider maximum shown in the Schedule. .
BENEFIT HIGHLIGHTS PARTICIPATING PROVIDER NON-PARTICIPATING
PROVIDER
Classes I, II Combined Calendar
Year Maximum
Refer to the section of this Schedule entitled “Wellness Incentive Plan” for
more information Does not apply to Class I
Class I
Preventive Care
100% 100%
Class II
Basic Restorative
60% 50%
HC-MO-DentalPPO-06-16
myCigna.com 10
Wellness Incentive Plan
Your plan is designed to encourage yearly visits to your dentist for preventive care.
If a covered person obtains Class I services in the prior Calendar Year, the annual maximum progresses to the next level.
The increase applies to both Participating Provider and non-Participating Provider annual maximums.
LEVELS ANNUAL MAXIMUM
Level 1 $500
Level 2 $750
Level 3 $1,000
Level 4 $1,250
HC-PM1V1
04-10
HC-MO-DentalPPO-06-16
myCigna.com 11
Covered Dental Expense
Covered Dental Expense means that portion of a Dentist’s
charge that is payable for a service delivered to a covered
person provided:
the service is ordered or prescribed by a Dentist;
is essential for the Necessary care of teeth;
the service is within the scope of coverage limitations;
the maximum benefit in The Schedule has not been
exceeded;
the charge does not exceed the amount allowed under the
Alternate Benefit Provision;
for Class I and II the service is started and completed while
coverage is in effect, except for services described in the
“Benefits Extension” section.
Alternate Benefit Provision
If more than one covered service will treat a dental condition,
payment is limited to the least costly service provided it is a
professionally accepted, necessary and appropriate treatment.
If the covered person requests or accepts a more costly
covered service, he or she is responsible for expenses that
exceed the amount covered for the least costly service.
Therefore, Cigna recommends Predetermination of Benefits
before major treatment begins.
Predetermination of Benefits
Predetermination of Benefits is a voluntary review of a
Dentist’s proposed treatment plan and expected charges. It is
not preauthorization of service and is not required.
The treatment plan should include supporting pre-operative x-
rays and other diagnostic materials as requested by Cigna's
dental consultant. If there is a change in the treatment plan, a
revised plan should be submitted.
Cigna will determine covered dental expenses for the
proposed treatment plan. If there is no Predetermination of
Benefits, Cigna will determine covered dental expenses when
it receives a claim.
Review of proposed treatment is advised whenever extensive
dental work is recommended when charges exceed $200.
Predetermination of Benefits is not a guarantee of a set
payment. Payment is based on the services that are actually
delivered and the coverage in force at the time services are
completed.
Missouri law requires that if a representative of Cigna
authorizes provision of dental services, Cigna may not
subsequently retract the authorization after the services have
been provided, nor reduce an approved payment unless:
the determination was based on a material misrepresentation
or omission of the patient’s dental condition or the cause of
the condition; or
the dental plan terminates before the dental services are
provided; or
the patient’s dental coverage terminates before the services
are provided.
Covered Services
The following section lists covered dental services. Cigna may
agree to cover expenses for a service not listed. To be
considered the service should be identified using the American
Dental Association Uniform Code of Dental Procedures and
Nomenclature, or by description and then submitted to Cigna.
HC-DEN9 04-10
V1 M
Dental PPO – Participating and Non-
Participating Providers
Plan payment for a covered service delivered by a
Participating Provider is the Contracted Fee for that procedure,
times the benefit percentage that applies to the class of service,
as specified in The Schedule.
The covered person is responsible for the balance of the
Contracted Fee.
Plan payment for a covered service delivered by a non-
Participating Provider is the Maximum Reimbursable Charge
for that procedure, times the benefit percentage that applies to
the class of service, as specified in The Schedule.
The covered person is responsible for the balance of the non-
Participating Provider’s actual charge.
HC-DEN171 07-14
V1
Class I Services – Diagnostic and Preventive
Clinical oral examination – Only 2 per person per calendar
year.
X-rays – Complete series or Panoramic (Panorex) – Only one
per person, including panoramic film, in any 36 consecutive
months.
HC-MO-DentalPPO-06-16
myCigna.com 12
Bitewing x-rays – Only 2 charges per person per calendar
year.
Prophylaxis (Cleaning), including Periodontal maintenance
procedures (following active therapy) – Only 2 per person per
calendar year.
Topical application of fluoride (excluding prophylaxis) –
Limited to persons less than 19 years old. Only 1 per person
per calendar year.
Topical application of sealant, per tooth, on a posterior tooth
for a person less than 14 years old - Only 1 treatment per tooth
in any 3 calendar years.
Space Maintainers, fixed unilateral – Limited to
nonorthodontic treatment.
HC-DEN3 04-10
V5
Class II Services – Basic Restorations, Periodontics,
Endodontics, Oral Surgery, Prosthodontic Maintenance
Amalgam Filling
Composite/Resin Filling
Root Canal Therapy – Any x-ray, test, laboratory exam or
follow-up care is part of the allowance for root canal therapy
and not a separate Dental Service.
Osseous Surgery – Flap entry and closure is part of the
allowance for osseous surgery and not a separate Dental
Service.
Periodontal Scaling and Root Planing – Entire Mouth
Adjustments – Complete Denture
Any adjustment of or repair to a denture within 6 months of
its installation is not a separate Dental Service.
Recement Bridge
Routine Extractions
Surgical Removal of Erupted Tooth Requiring Elevation of
Mucoperiosteal Flap and Removal of Bone and/or Section of
Tooth
Removal of Impacted Tooth, Soft Tissue
Removal of Impacted Tooth, Partially Bony
Removal of Impacted Tooth, Completely Bony
Local anesthetic, analgesic and routine postoperative care for
extractions and other oral surgery procedures are not
separately reimbursed but are considered as part of the
submitted fee for the global surgical procedure.
General Anesthesia – Paid as a separate benefit only when
Medically or Dentally Necessary, as determined by Cigna, and
when administered in conjunction with complex oral surgical
procedures which are covered under this plan.
I.V. Sedation – Paid as a separate benefit only when Medically
or Dentally Necessary, as determined by Cigna, and when
administered in conjunction with complex oral surgical
procedures which are covered under this plan.
Palliative (emergency) treatment of dental pain, minor
procedures, when no other definitive Dental Services are
performed. (Any x-ray taken in connection with such
treatment is a separate Dental Service.)
HC-DEN163 04-10
V3
Expenses Not Covered
Covered Expenses will not include, and no payment will be
made for:
services performed solely for cosmetic reasons;
replacement of a lost or stolen appliance;
replacement of a bridge, crown or denture;
procedures, appliances or restorations (except full dentures)
whose main purpose is to: change vertical dimension;
diagnose or treat conditions or dysfunction of the
temporomandibular joint; stabilize periodontally involved
teeth; or restore occlusion;
porcelain or acrylic veneers of crowns or pontics on, or
replacing the upper and lower first, second and third molars;
bite registrations; precision or semiprecision attachments; or
splinting;
instruction for plaque control, oral hygiene and diet;
dental services that do not meet common dental standards;
services that are deemed to be medical services;
services and supplies received from a Hospital;
orthodontic treatment;
the surgical placement of an implant body or framework of
any type; surgical procedures in anticipation of implant
placement; any device, index, or surgical template guide
used for implant surgery; treatment or repair of an existing
implant; prefabricated or custom implant abutments;
removal of an existing implant;
services for which benefits are not payable according to the
“General Limitations” section.
HC-DEX4 04-10
V1
HC-MO-DentalPPO-06-16
myCigna.com 13
General Limitations
Dental Benefits
No payment will be made for expenses incurred for you or any
one of your Dependents:
for services related to an Injury or Sickness paid and/or
received under workers' compensation, occupational disease
or similar laws;
for charges made by a Hospital owned or operated by or
which provides care or performs services for, the United
States Government, if such charges are directly related to a
military-service-connected condition;
services or supplies received as a result of dental disease,
defect or injury due to an act of war, declared or undeclared;
to the extent that payment is unlawful where the person
resides when the expenses are incurred;
for charges which the person is not legally required to pay;
for charges which would not have been made if the person
had no insurance;
to the extent that billed charges exceed the rate of
reimbursement as described in the Schedule;
for charges for unnecessary care, treatment or surgery;
to the extent that you or any of your Dependents is in any
way paid or entitled to payment for those expenses by or
through a public program, other than Medicaid;
for or in connection with experimental procedures or
treatment methods not approved by the American Dental
Association or the appropriate dental specialty society.
HC-DEX4 04-10
V2
Coordination of Benefits
This section applies if you or any one of your Dependents is
covered under more than one Plan and determines how
benefits payable from all such Plans will be coordinated. You
should file all claims with each Plan.
Definitions
For the purposes of this section, the following terms have the
meanings set forth below:
Plan
Any of the following that provides benefits or services for
medical or dental care or treatment:
Group insurance and/or group-type coverage, whether
insured or self-insured which neither can be purchased by
the general public, nor is individually underwritten,
including closed panel coverage.
Governmental benefits as permitted by law, excepting
Medicaid, Medicare and Medicare supplement policies.
Medical benefits coverage of group, group-type, and
individual automobile contracts.
Each Plan or part of a Plan which has the right to coordinate
benefits will be considered a separate Plan.
Closed Panel Plan
A Plan that provides medical or dental benefits primarily in
the form of services through a panel of employed or
contracted providers, and that limits or excludes benefits
provided by providers outside of the panel, except in the case
of emergency or if referred by a provider within the panel.
Primary Plan
The Plan that determines and provides or pays benefits
without taking into consideration the existence of any other
Plan.
Secondary Plan
A Plan that determines, and may reduce its benefits after
taking into consideration, the benefits provided or paid by the
Primary Plan. A Secondary Plan may also recover from the
Primary Plan the Reasonable Cash Value of any services it
provided to you.
Allowable Expense
A necessary, reasonable and customary service or expense,
including deductibles, coinsurance or copayments, that is
covered in full or in part by any Plan covering you. When a
Plan provides benefits in the form of services, the Reasonable
Cash Value of each service is the Allowable Expense and is a
paid benefit.
Examples of expenses or services that are not Allowable
Expenses include, but are not limited to the following:
An expense or service or a portion of an expense or service
that is not covered by any of the Plans is not an Allowable
Expense.
If you are covered by two or more Plans that provide
services or supplies on the basis of reasonable and
customary fees, any amount in excess of the highest
reasonable and customary fee is not an Allowable Expense.
If you are covered by one Plan that provides services or
supplies on the basis of reasonable and customary fees and
one Plan that provides services and supplies on the basis of
negotiated fees, the Primary Plan's fee arrangement shall be
the Allowable Expense.
If your benefits are reduced under the Primary Plan (through
the imposition of a higher copayment amount, higher
coinsurance percentage, a deductible and/or a penalty)
HC-MO-DentalPPO-06-16
myCigna.com 14
because you did not comply with Plan provisions or because
you did not use a preferred provider, the amount of the
reduction is not an Allowable Expense. Such Plan
provisions include second surgical opinions and
precertification of admissions or services.
Claim Determination Period
A calendar year, but does not include any part of a year during
which you are not covered under this policy or any date before
this section or any similar provision takes effect.
Reasonable Cash Value
An amount which a duly licensed provider of health care
services usually charges patients and which is within the range
of fees usually charged for the same service by other health
care providers located within the immediate geographic area
where the health care service is rendered under similar or
comparable circumstances.
Order of Benefit Determination Rules
A Plan that does not have a coordination of benefits rule
consistent with this section shall always be the Primary Plan.
If the Plan does have a coordination of benefits rule consistent
with this section, the first of the following rules that applies to
the situation is the one to use:
The Plan that covers you as an enrollee or an employee shall
be the Primary Plan and the Plan that covers you as a
Dependent shall be the Secondary Plan;
If you are a Dependent child whose parents are not divorced
or legally separated, the Primary Plan shall be the Plan
which covers the parent whose birthday falls first in the
calendar year as an enrollee or employee;
If you are the Dependent of divorced or separated parents,
benefits for the Dependent shall be determined in the
following order:
first, if a court decree states that one parent is responsible
for the child's healthcare expenses or health coverage and
the Plan for that parent has actual knowledge of the terms
of the order, but only from the time of actual knowledge;
then, the Plan of the parent with custody of the child;
then, the Plan of the spouse of the parent with custody of
the child;
then, the Plan of the parent not having custody of the
child; and
finally, the Plan of the spouse of the parent not having
custody of the child.
The Plan that covers you as an active employee (or as that
employee's Dependent) shall be the Primary Plan and the
Plan that covers you as laid-off or retired employee (or as
that employee's Dependent) shall be the secondary Plan. If
the other Plan does not have a similar provision and, as a
result, the Plans cannot agree on the order of benefit
determination, this paragraph shall not apply.
The Plan that covers you under a right of continuation
which is provided by federal or state law shall be the
Secondary Plan and the Plan that covers you as an active
employee or retiree (or as that employee's Dependent) shall
be the Primary Plan. If the other Plan does not have a
similar provision and, as a result, the Plans cannot agree on
the order of benefit determination, this paragraph shall not
apply.
If one of the Plans that covers you is issued out of the state
whose laws govern this Policy, and determines the order of
benefits based upon the gender of a parent, and as a result,
the Plans do not agree on the order of benefit determination,
the Plan with the gender rules shall determine the order of
benefits.
If none of the above rules determines the order of benefits, the
Plan that has covered you for the longer period of time shall
be primary.
Effect on the Benefits of This Plan
If this Plan is the Secondary Plan, this Plan may reduce
benefits so that the total benefits paid by all Plans during a
Claim Determination Period are not more than 100% of the
total of all Allowable Expenses.
The difference between the amount that this Plan would have
paid if this Plan had been the Primary Plan, and the benefit
payments that this Plan had actually paid as the Secondary
Plan, will be recorded as a benefit reserve for you. Cigna will
use this benefit reserve to pay any Allowable Expense not
otherwise paid during the Claim Determination Period.
As each claim is submitted, Cigna will determine the
following:
Cigna’s obligation to provide services and supplies under
this policy;
whether a benefit reserve has been recorded for you; and
whether there are any unpaid Allowable Expenses during
the Claims Determination Period.
If there is a benefit reserve, Cigna will use the benefit reserve
recorded for you to pay up to 100% of the total of all
Allowable Expenses. At the end of the Claim Determination
Period, your benefit reserve will return to zero and a new
benefit reserve will be calculated for each new Claim
Determination Period.
Recovery of Excess Benefits
If Cigna pays charges for benefits that should have been paid
by the Primary Plan, or if Cigna pays charges in excess of
those for which we are obligated to provide under the Policy,
Cigna will have the right to recover the actual payment made
or the Reasonable Cash Value of any services.
HC-MO-DentalPPO-06-16
myCigna.com 15
Cigna will have sole discretion to seek such recovery from any
person to, or for whom, or with respect to whom, such
services were provided or such payments made by any
insurance company, healthcare plan or other organization. If
we request, you must execute and deliver to us such
instruments and documents as we determine are necessary to
secure the right of recovery.
Right to Receive and Release Information
Cigna, without consent or notice to you, may obtain
information from and release information to any other Plan
with respect to you in order to coordinate your benefits
pursuant to this section. You must provide us with any
information we request in order to coordinate your benefits
pursuant to this section. This request may occur in connection
with a submitted claim; if so, you will be advised that the
"other coverage" information, (including an Explanation of
Benefits paid under the Primary Plan) is required before the
claim will be processed for payment. If no response is
received within 90 days of the request, the claim will be
denied. If the requested information is subsequently received,
the claim will be processed.
HC-COB19 04-10
V1
Payment of Benefits
To Whom Payable
Dental Benefits are assignable to the provider. When you
assign benefits to a provider, you have assigned the entire
amount of the benefits due on that claim. If the provider is
overpaid because of accepting a patient’s payment on the
charge, it is the provider’s responsibility to reimburse the
patient. Because of Cigna’s contracts with providers, all
claims from contracted providers should be assigned.
Cigna may, at its option, make payment to you for the cost of
any Covered Expenses from a Non-Participating Provider
even if benefits have been assigned. When benefits are paid to
you or your Dependent, you or your Dependents are
responsible for reimbursing the provider.
If any person to whom benefits are payable is a minor or, in
the opinion of Cigna is not able to give a valid receipt for any
payment due him, such payment will be made to his legal
guardian. If no request for payment has been made by his legal
guardian, Cigna may, at its option, make payment to the
person or institution appearing to have assumed his custody
and support.
When one of our participants passes away, Cigna may receive
notice that an executor of the estate has been established. The
executor has the same rights as our insured and benefit
payments for unassigned claims should be made payable to the
executor.
Benefits for accidental loss of life of a person insured shall be
payable to the beneficiary designated by the person insured or,
if the policy contains conditions pertaining to family status,
the beneficiary may be the family member specified by the
policy terms. In either case, payment of these benefits is
subject to the provisions of the policy in the event no such
designated or specified beneficiary is living at the death of the
person insured. All other benefits of the policy shall be
payable to the person insured. The policy may also provide
that if any benefit is payable to the estate of a person, or to a
person who is a minor or otherwise not competent to give a
valid release, the insurer may pay such benefit, up to an
amount not exceeding two thousand dollars, to any relative by
blood or connection by marriage of such person who is
deemed by Cigna to be equitably entitled thereto.
Payment as described above will release Cigna from all
liability to the extent of any payment made.
Recovery of Overpayment
When an overpayment has been made by Cigna, Cigna will
have the right, until a period of 12 months has passed after the
date on which Cigna's overpayment was made to: recover that
overpayment from the person to whom or on whose behalf it
was made; or offset the amount of that overpayment from a
future claim payment. Cigna's right to recover or offset, as
applicable, will continue after such 12-month period, if the
overpayment was due to a fraud or misrepresentation by the
provider.
HC-POB33 03-15
V2
Miscellaneous
As a Cigna Dental plan member, you may be eligible for
various discounts, benefits, or other consideration for the
purpose of promoting your general health and well being.
Please visit our website at www.cigna.com for details.
If you are a Cigna Dental plan member you may be eligible
for additional dental benefits during certain episodes of care.
For example, certain frequency limitations for dental services
may be relaxed for pregnant women, diabetics or those with
cardiac disease. Please review your plan enrollment materials
for details.
HC-POB5 04-10
V1
HC-MO-DentalPPO-06-16
myCigna.com 16
Termination of Insurance
Employees
Your insurance will cease on the earliest date below:
the date you cease to be in a Class of Eligible Employees or
cease to qualify for the insurance.
the last day for which you have made any required
contribution for the insurance.
the date the policy is canceled. The insurance company may
not terminate the policy prior to the first anniversary date of
the effective date of the policy as specified therein.
the last day of the calendar month in which your Active
Service ends except as described below.
Any continuation of insurance must be based on a plan which
precludes individual selection.
Temporary Layoff or Leave of Absence
If your Active Service ends due to temporary layoff or leave
of absence, your insurance will be continued until the date
your Employer: stops paying premium for you; or otherwise
cancels your insurance. However, your insurance will not be
continued for more than 60 days past the date your Active
Service ends.
Injury or Sickness
If your Active Service ends due to an Injury or Sickness, your
insurance will be continued while you remain totally and
continuously disabled as a result of the Injury or Sickness.
However, your insurance will not continue past the date your
Employer stops paying premium for you or otherwise cancels
your insurance.
Retirement
If your Active Service ends because you retire, your insurance
will be continued until the date on which your Employer stops
paying premium for you or otherwise cancels your insurance.
Dependents
Your insurance for all of your Dependents will cease on the
earliest date below:
the date your insurance ceases.
the date you cease to be eligible for Dependent Insurance.
the last day for which you have made any required
contribution for the insurance.
the date Dependent Insurance is canceled.
The insurance for any one of your Dependents will cease on
the date that Dependent no longer qualifies as a Dependent.
HC-TRM3 04-10
V4
Termination of Insurance
Employees and Dependents
Special Continuation of Dental Insurance
For Dependents of Deceased Employee
If you die while insured, your Dependents who are insured at
the time of your death may continue their insurance by paying
the required contribution to the Policyholder. Continuation
shall begin only after the continuation required by federal law
has expired, provided your spouse is at least 55 years of age at
such time. Such coverage shall not continue beyond the
earliest of the following dates:
your spouse's 65th birthday;
the last day of the period for which the required contribution
has been paid;
the date that your spouse becomes insured under any other
group health plan, including Medicare;
with respect to any one Dependent: the date that Dependent
becomes eligible for similar group coverage or the date that
Dependent ceases to qualify as a Dependent for any reason
other than lack of primary support by you; or
the date this policy cancels.
For Spouse Upon Legal Separation or Divorce From
Employee
If your spouse's insurance would otherwise terminate because
of legal separation, divorce or annulment of marriage, your
spouse may continue their insurance, and the insurance of any
eligible Dependent children, by paying the required
contribution to the Policyholder. Continuation shall begin only
after the Continuation Required by Federal Law has expired,
provided your spouse is at least 55 years of age at such time.
Such coverage shall not continue beyond the earliest of the
following dates:
your spouse's 65th birthday;
the last day of the period for which the required contribution
has been paid;
the date that your spouse becomes insured under any other
group health plan, including Medicare;
with respect to any one Dependent: the date that Dependent
becomes eligible for similar group coverage or the date that
HC-MO-DentalPPO-06-16
myCigna.com 17
Dependent ceases to qualify as a Dependent for any reason
other than lack of primary support by you; or
the date this policy cancels.
HC-TRM14 04-10
V1
Dental Benefits Extension
An expense incurred in connection with a Dental Service that
is completed after a person's benefits cease will be deemed to
be incurred while he is insured if:
for root canal therapy, the pulp chamber of the tooth is
opened while he is insured and the treatment is completed
within 3 calendar months after his insurance ceases.
There is no extension for any Dental Service not shown above.
HC-BEX3 04-10
V1
Federal Requirements
The following pages explain your rights and responsibilities
under federal laws and regulations. Some states may have
similar requirements. If a similar provision appears elsewhere
in this booklet, the provision which provides the better benefit
will apply.
HC-FED1 10-10
Notice of Provider Directory/Networks
Notice Regarding Provider Directories and Provider
Networks
A list of network providers is available to you without charge
by visiting the website or by calling the phone number on your
ID card. The network consists of dental practitioners, of varied
specialties as well as general practice, affiliated or contracted
with Cigna or an organization contracting on its behalf.
HC-FED78 10-10
Qualified Medical Child Support Order
(QMCSO)
Eligibility for Coverage Under a QMCSO
If a Qualified Medical Child Support Order (QMCSO) is
issued for your child, that child will be eligible for coverage as
required by the order and you will not be considered a Late
Entrant for Dependent Insurance.
You must notify your Employer and elect coverage for that
child, and yourself if you are not already enrolled, within 31
days of the QMCSO being issued.
Qualified Medical Child Support Order Defined
A Qualified Medical Child Support Order is a judgment,
decree or order (including approval of a settlement agreement)
or administrative notice, which is issued pursuant to a state
domestic relations law (including a community property law),
or to an administrative process, which provides for child
support or provides for health benefit coverage to such child
and relates to benefits under the group health plan, and
satisfies all of the following:
the order recognizes or creates a child’s right to receive
group health benefits for which a participant or beneficiary
is eligible;
the order specifies your name and last known address, and
the child’s name and last known address, except that the
name and address of an official of a state or political
subdivision may be substituted for the child’s mailing
address;
the order provides a description of the coverage to be
provided, or the manner in which the type of coverage is to
be determined;
the order states the period to which it applies; and
if the order is a National Medical Support Notice completed
in accordance with the Child Support Performance and
Incentive Act of 1998, such Notice meets the requirements
above.
The QMCSO may not require the health insurance policy to
provide coverage for any type or form of benefit or option not
otherwise provided under the policy, except that an order may
require a plan to comply with State laws regarding health care
coverage.
HC-MO-DentalPPO-06-16
myCigna.com 18
Payment of Benefits
Any payment of benefits in reimbursement for Covered
Expenses paid by the child, or the child’s custodial parent or
legal guardian, shall be made to the child, the child’s custodial
parent or legal guardian, or a state official whose name and
address have been substituted for the name and address of the
child.
HC-FED4 10-10
Effect of Section 125 Tax Regulations on This
Plan
Your Employer has chosen to administer this Plan in
accordance with Section 125 regulations of the Internal
Revenue Code. Per this regulation, you may agree to a pretax
salary reduction put toward the cost of your benefits.
Otherwise, you will receive your taxable earnings as cash
(salary).
A. Coverage Elections
Per Section 125 regulations, you are generally allowed to
enroll for or change coverage only before each annual benefit
period. However, exceptions are allowed if your Employer
agrees and you enroll for or change coverage within 31 days
of the following:
the date you meet the criteria shown in the following
Sections B through H.
B. Change of Status
A change in status is defined as:
change in legal marital status due to marriage, death of a
spouse, divorce, annulment or legal separation;
change in number of Dependents due to birth, adoption,
placement for adoption, or death of a Dependent;
change in employment status of Employee, spouse or
Dependent due to termination or start of employment,
strike, lockout, beginning or end of unpaid leave of absence,
including under the Family and Medical Leave Act
(FMLA), or change in worksite;
changes in employment status of Employee, spouse or
Dependent resulting in eligibility or ineligibility for
coverage;
change in residence of Employee, spouse or Dependent to a
location outside of the Employer’s network service area;
and
changes which cause a Dependent to become eligible or
ineligible for coverage.
C. Court Order
A change in coverage due to and consistent with a court order
of the Employee or other person to cover a Dependent.
D. Medicare or Medicaid Eligibility/Entitlement
The Employee, spouse or Dependent cancels or reduces
coverage due to entitlement to Medicare or Medicaid, or
enrolls or increases coverage due to loss of Medicare or
Medicaid eligibility.
E. Change in Cost of Coverage
If the cost of benefits increases or decreases during a benefit
period, your Employer may, in accordance with plan terms,
automatically change your elective contribution.
When the change in cost is significant, you may either
increase your contribution or elect less-costly coverage. When
a significant overall reduction is made to the benefit option
you have elected, you may elect another available benefit
option. When a new benefit option is added, you may change
your election to the new benefit option.
F. Changes in Coverage of Spouse or Dependent Under
Another Employer’s Plan
You may make a coverage election change if the plan of your
spouse or Dependent: incurs a change such as adding or
deleting a benefit option; allows election changes due to
Change in Status, Court Order or Medicare or Medicaid
Eligibility/Entitlement; or this Plan and the other plan have
different periods of coverage or open enrollment periods.
G. Reduction in work hours
If an Employee’s work hours are reduced below 30
hours/week (even if it does not result in the Employee losing
eligibility for the Employer’s coverage); and the Employee
(and family) intend to enroll in another plan that provides
Minimum Essential Coverage (MEC). The new coverage must
be effective no later than the 1st day of the 2
nd month following
the month that includes the date the original coverage is
revoked.
H. Enrollment in Qualified Health Plan (QHP)
The Employee must be eligible for a Special Enrollment
Period to enroll in a QHP through a Marketplace or the
Employee wants to enroll in a QHP through a Marketplace
during the Marketplace’s annual open enrollment period; and
the disenrollment from the group plan corresponds to the
intended enrollment of the Employee (and family) in a QHP
through a Marketplace for new coverage effective beginning
no later than the day immediately following the last day of the
original coverage.
HC-FED91 04-17
HC-MO-DentalPPO-06-16
myCigna.com 19
Eligibility for Coverage for Adopted Children
Any child who is adopted by you, including a child who is
placed with you for adoption, will be eligible for Dependent
Insurance, if otherwise eligible as a Dependent, upon the date
of placement with you. A child will be considered placed for
adoption when you become legally obligated to support that
child, totally or partially, prior to that child’s adoption.
If a child placed for adoption is not adopted, all health
coverage ceases when the placement ends, and will not be
continued.
The provisions in the “Exception for Newborns” section of
this document that describe requirements for enrollment and
effective date of insurance will also apply to an adopted child
or a child placed with you for adoption.
HC-FED67 09-14
Group Plan Coverage Instead of Medicaid
If your income and liquid resources do not exceed certain
limits established by law, the state may decide to pay
premiums for this coverage instead of for Medicaid, if it is
cost effective. This includes premiums for continuation
coverage required by federal law.
HC-FED13 10-10
Requirements of Medical Leave Act of 1993 (as
amended) (FMLA)
Any provisions of the policy that provide for: continuation of
insurance during a leave of absence; and reinstatement of
insurance following a return to Active Service; are modified
by the following provisions of the federal Family and Medical
Leave Act of 1993, as amended, where applicable:
Continuation of Health Insurance During Leave
Your health insurance will be continued during a leave of
absence if:
that leave qualifies as a leave of absence under the Family
and Medical Leave Act of 1993, as amended; and
you are an eligible Employee under the terms of that Act.
The cost of your health insurance during such leave must be
paid, whether entirely by your Employer or in part by you and
your Employer.
Reinstatement of Canceled Insurance Following Leave
Upon your return to Active Service following a leave of
absence that qualifies under the Family and Medical Leave
Act of 1993, as amended, any canceled insurance (health, life
or disability) will be reinstated as of the date of your return.
You will not be required to satisfy any eligibility or benefit
waiting period to the extent that they had been satisfied prior
to the start of such leave of absence.
Your Employer will give you detailed information about the
Family and Medical Leave Act of 1993, as amended.
HC-FED17 10-10
Uniformed Services Employment and Re-
Employment Rights Act of 1994 (USERRA)
The Uniformed Services Employment and Re-employment
Rights Act of 1994 (USERRA) sets requirements for
continuation of health coverage and re-employment in regard
to an Employee’s military leave of absence. These
requirements apply to medical and dental coverage for you
and your Dependents. They do not apply to any Life, Short-
term or Long-term Disability or Accidental Death &
Dismemberment coverage you may have.
Continuation of Coverage
For leaves of less than 31 days, coverage will continue as
described in the Termination section regarding Leave of
Absence.
For leaves of 31 days or more, you may continue coverage for
yourself and your Dependents as follows:
You may continue benefits by paying the required premium to
your Employer, until the earliest of the following:
24 months from the last day of employment with the
Employer;
the day after you fail to return to work; and
the date the policy cancels.
Your Employer may charge you and your Dependents up to
102% of the total premium.
Reinstatement of Benefits (applicable to all coverages)
If your coverage ends during the leave of absence because you
do not elect USERRA at the expiration of USERRA and you
are reemployed by your current Employer, coverage for you
and your Dependents may be reinstated if you gave your
Employer advance written or verbal notice of your military
service leave, and the duration of all military leaves while you
are employed with your current Employer does not exceed 5
years.
You and your Dependents will be subject to only the balance
of a waiting period that was not yet satisfied before the leave
began. However, if an Injury or Sickness occurs or is
HC-MO-DentalPPO-06-16
myCigna.com 20
aggravated during the military leave, full Plan limitations will
apply.
If your coverage under this plan terminates as a result of your
eligibility for military medical and dental coverage and your
order to active duty is canceled before your active duty service
commences, these reinstatement rights will continue to apply.
HC-FED18 10-10
Claim Determination Procedures
Procedures Regarding Medical Necessity Determinations
In general, health services and benefits must be Medically
Necessary to be covered under the plan. The procedures for
determining Medical Necessity vary, according to the type of
service or benefit requested, and the type of health plan.
You or your authorized representative (typically, your health
care professional) must request Medical Necessity
determinations according to the procedures described below,
in the Certificate, and in your provider's network participation
documents as applicable.
When services or benefits are determined to be not covered,
you or your representative will receive a written description of
the adverse determination, and may appeal the determination.
Appeal procedures are described in the Certificate, in your
provider's network participation documents as applicable, and
in the determination notices.
Postservice Determinations
When you or your representative requests a coverage
determination or a claim payment determination after services
have been rendered, Cigna will notify you or your
representative of the determination within 30 days after
receiving the request. However, if more time is needed to
make a determination due to matters beyond Cigna's control
Cigna will notify you or your representative within 30 days
after receiving the request. This notice will include the date a
determination can be expected, which will be no more than 45
days after receipt of the request.
If more time is needed because necessary information is
missing from the request, the notice will also specify what
information is needed and you or your representative must
provide the specified information to Cigna within 45 days
after receiving the notice. The determination period will be
suspended on the date Cigna sends such a notice of missing
information, and the determination period will resume on the
date you or your representative responds to the notice.
Notice of Adverse Determination
Every notice of an adverse benefit determination will be
provided in writing or electronically, and will include all of
the following that pertain to the determination: the specific
reason or reasons for the adverse determination; reference to
the specific plan provisions on which the determination is
based; a description of any additional material or information
necessary to perfect the claim and an explanation of why such
material or information is necessary; a description of the
plan’s review procedures and the time limits applicable,
including a statement of a claimant’s rights to bring a civil
action under section 502(a) of ERISA following an adverse
benefit determination on appeal, if applicable; upon request
and free of charge, a copy of any internal rule, guideline,
protocol or other similar criterion that was relied upon in
making the adverse determination regarding your claim, and
an explanation of the scientific or clinical judgment for a
determination that is based on a Medical Necessity,
experimental treatment or other similar exclusion or limit; and
in the case of a claim involving urgent care, a description of
the expedited review process applicable to such claim.
HC-FED83 03-13
COBRA Continuation Rights Under Federal
Law
For You and Your Dependents
What is COBRA Continuation Coverage?
Under federal law, you and/or your Dependents must be given
the opportunity to continue health insurance when there is a
“qualifying event” that would result in loss of coverage under
the Plan. You and/or your Dependents will be permitted to
continue the same coverage under which you or your
Dependents were covered on the day before the qualifying
event occurred, unless you move out of that plan’s coverage
area or the plan is no longer available. You and/or your
Dependents cannot change coverage options until the next
open enrollment period.
When is COBRA Continuation Available?
For you and your Dependents, COBRA continuation is
available for up to 18 months from the date of the following
qualifying events if the event would result in a loss of
coverage under the Plan:
your termination of employment for any reason, other than
gross misconduct; or
your reduction in work hours.
For your Dependents, COBRA continuation coverage is
available for up to 36 months from the date of the following
qualifying events if the event would result in a loss of
coverage under the Plan:
your death;
HC-MO-DentalPPO-06-16
myCigna.com 21
your divorce or legal separation; or
for a Dependent child, failure to continue to qualify as a
Dependent under the Plan.
Who is Entitled to COBRA Continuation?
Only a “qualified beneficiary” (as defined by federal law) may
elect to continue health insurance coverage. A qualified
beneficiary may include the following individuals who were
covered by the Plan on the day the qualifying event occurred:
you, your spouse, and your Dependent children. Each
qualified beneficiary has their own right to elect or decline
COBRA continuation coverage even if you decline or are not
eligible for COBRA continuation.
The following individuals are not qualified beneficiaries for
purposes of COBRA continuation: domestic partners,
grandchildren (unless adopted by you), stepchildren (unless
adopted by you). Although these individuals do not have an
independent right to elect COBRA continuation coverage, if
you elect COBRA continuation coverage for yourself, you
may also cover your Dependents even if they are not
considered qualified beneficiaries under COBRA. However,
such individuals’ coverage will terminate when your COBRA
continuation coverage terminates. The sections titled
“Secondary Qualifying Events” and “Medicare Extension For
Your Dependents” are not applicable to these individuals.
Secondary Qualifying Events
If, as a result of your termination of employment or reduction
in work hours, your Dependent(s) have elected COBRA
continuation coverage and one or more Dependents experience
another COBRA qualifying event, the affected Dependent(s)
may elect to extend their COBRA continuation coverage for
an additional 18 months (7 months if the secondary event
occurs within the disability extension period) for a maximum
of 36 months from the initial qualifying event. The second
qualifying event must occur before the end of the initial 18
months of COBRA continuation coverage or within the
disability extension period discussed below. Under no
circumstances will COBRA continuation coverage be
available for more than 36 months from the initial qualifying
event. Secondary qualifying events are: your death; your
divorce or legal separation; or, for a Dependent child, failure
to continue to qualify as a Dependent under the Plan.
Disability Extension
If, after electing COBRA continuation coverage due to your
termination of employment or reduction in work hours, you or
one of your Dependents is determined by the Social Security
Administration (SSA) to be totally disabled under Title II or
XVI of the SSA, you and all of your Dependents who have
elected COBRA continuation coverage may extend such
continuation for an additional 11 months, for a maximum of
29 months from the initial qualifying event.
To qualify for the disability extension, all of the following
requirements must be satisfied:
SSA must determine that the disability occurred prior to or
within 60 days after the disabled individual elected COBRA
continuation coverage; and
A copy of the written SSA determination must be provided
to the Plan Administrator within 60 calendar days after the
date the SSA determination is made AND before the end of
the initial 18-month continuation period.
If the SSA later determines that the individual is no longer
disabled, you must notify the Plan Administrator within 30
days after the date the final determination is made by SSA.
The 11-month disability extension will terminate for all
covered persons on the first day of the month that is more than
30 days after the date the SSA makes a final determination
that the disabled individual is no longer disabled.
All causes for “Termination of COBRA Continuation” listed
below will also apply to the period of disability extension.
Medicare Extension for Your Dependents
When the qualifying event is your termination of employment
or reduction in work hours and you became enrolled in
Medicare (Part A, Part B or both) within the 18 months before
the qualifying event, COBRA continuation coverage for your
Dependents will last for up to 36 months after the date you
became enrolled in Medicare. Your COBRA continuation
coverage will last for up to 18 months from the date of your
termination of employment or reduction in work hours.
Termination of COBRA Continuation
COBRA continuation coverage will be terminated upon the
occurrence of any of the following:
the end of the COBRA continuation period of 18, 29 or 36
months, as applicable;
failure to pay the required premium within 30 calendar days
after the due date;
cancellation of the Employer’s policy with Cigna;
after electing COBRA continuation coverage, a qualified
beneficiary enrolls in Medicare (Part A, Part B, or both);
after electing COBRA continuation coverage, a qualified
beneficiary becomes covered under another group health
plan, unless the qualified beneficiary has a condition for
which the new plan limits or excludes coverage under a pre-
existing condition provision. In such case coverage will
continue until the earliest of: the end of the applicable
maximum period; the date the pre-existing condition
provision is no longer applicable; or the occurrence of an
event described in one of the first three bullets above;
any reason the Plan would terminate coverage of a
participant or beneficiary who is not receiving continuation
coverage (e.g., fraud).
HC-MO-DentalPPO-06-16
myCigna.com 22
Employer’s Notification Requirements
Your Employer is required to provide you and/or your
Dependents with the following notices:
An initial notification of COBRA continuation rights must
be provided within 90 days after your (or your spouse’s)
coverage under the Plan begins (or the Plan first becomes
subject to COBRA continuation requirements, if later). If
you and/or your Dependents experience a qualifying event
before the end of that 90-day period, the initial notice must
be provided within the time frame required for the COBRA
continuation coverage election notice as explained below.
A COBRA continuation coverage election notice must be
provided to you and/or your Dependents within the
following timeframes:
if the Plan provides that COBRA continuation coverage
and the period within which an Employer must notify the
Plan Administrator of a qualifying event starts upon the
loss of coverage, 44 days after loss of coverage under the
Plan;
if the Plan provides that COBRA continuation coverage
and the period within which an Employer must notify the
Plan Administrator of a qualifying event starts upon the
occurrence of a qualifying event, 44 days after the
qualifying event occurs; or
in the case of a multi-employer plan, no later than 14 days
after the end of the period in which Employers must
provide notice of a qualifying event to the Plan
Administrator.
How to Elect COBRA Continuation Coverage
The COBRA coverage election notice will list the individuals
who are eligible for COBRA continuation coverage and
inform you of the applicable premium. The notice will also
include instructions for electing COBRA continuation
coverage. You must notify the Plan Administrator of your
election no later than the due date stated on the COBRA
election notice. If a written election notice is required, it must
be post-marked no later than the due date stated on the
COBRA election notice. If you do not make proper
notification by the due date shown on the notice, you and your
Dependents will lose the right to elect COBRA continuation
coverage. If you reject COBRA continuation coverage before
the due date, you may change your mind as long as you
furnish a completed election form before the due date.
Each qualified beneficiary has an independent right to elect
COBRA continuation coverage. Continuation coverage may
be elected for only one, several, or for all Dependents who are
qualified beneficiaries. Parents may elect to continue coverage
on behalf of their Dependent children. You or your spouse
may elect continuation coverage on behalf of all the qualified
beneficiaries. You are not required to elect COBRA
continuation coverage in order for your Dependents to elect
COBRA continuation.
How Much Does COBRA Continuation Coverage Cost?
Each qualified beneficiary may be required to pay the entire
cost of continuation coverage. The amount may not exceed
102% of the cost to the group health plan (including both
Employer and Employee contributions) for coverage of a
similarly situated active Employee or family member. The
premium during the 11-month disability extension may not
exceed 150% of the cost to the group health plan (including
both employer and employee contributions) for coverage of a
similarly situated active Employee or family member.
For example: If the Employee alone elects COBRA
continuation coverage, the Employee will be charged 102%
(or 150%) of the active Employee premium. If the spouse or
one Dependent child alone elects COBRA continuation
coverage, they will be charged 102% (or 150%) of the active
Employee premium. If more than one qualified beneficiary
elects COBRA continuation coverage, they will be charged
102% (or 150%) of the applicable family premium.
When and How to Pay COBRA Premiums
First payment for COBRA continuation
If you elect COBRA continuation coverage, you do not have
to send any payment with the election form. However, you
must make your first payment no later than 45 calendar days
after the date of your election. (This is the date the Election
Notice is postmarked, if mailed.) If you do not make your first
payment within that 45 days, you will lose all COBRA
continuation rights under the Plan.
Subsequent payments
After you make your first payment for COBRA continuation
coverage, you will be required to make subsequent payments
of the required premium for each additional month of
coverage. Payment is due on the first day of each month. If
you make a payment on or before its due date, your coverage
under the Plan will continue for that coverage period without
any break.
Grace periods for subsequent payments
Although subsequent payments are due by the first day of the
month, you will be given a grace period of 30 days after the
first day of the coverage period to make each monthly
payment. Your COBRA continuation coverage will be
provided for each coverage period as long as payment for that
coverage period is made before the end of the grace period for
that payment. However, if your payment is received after the
due date, your coverage under the Plan may be suspended
during this time. Any providers who contact the Plan to
confirm coverage during this time may be informed that
coverage has been suspended. If payment is received before
the end of the grace period, your coverage will be reinstated
HC-MO-DentalPPO-06-16
myCigna.com 23
back to the beginning of the coverage period. This means that
any claim you submit for benefits while your coverage is
suspended may be denied and may have to be resubmitted
once your coverage is reinstated. If you fail to make a
payment before the end of the grace period for that coverage
period, you will lose all rights to COBRA continuation
coverage under the Plan.
You Must Give Notice of Certain Qualifying Events
If you or your Dependent(s) experience one of the following
qualifying events, you must notify the Plan Administrator
within 60 calendar days after the later of the date the
qualifying event occurs or the date coverage would cease as a
result of the qualifying event:
Your divorce or legal separation; or
Your child ceases to qualify as a Dependent under the Plan.
The occurrence of a secondary qualifying event as discussed
under “Secondary Qualifying Events” above (this notice
must be received prior to the end of the initial 18- or 29-
month COBRA period).
(Also refer to the section titled “Disability Extension” for
additional notice requirements.)
Notice must be made in writing and must include: the name of
the Plan, name and address of the Employee covered under the
Plan, name and address(es) of the qualified beneficiaries
affected by the qualifying event; the qualifying event; the date
the qualifying event occurred; and supporting documentation
(e.g., divorce decree, birth certificate, disability determination,
etc.).
Newly Acquired Dependents
If you acquire a new Dependent through marriage, birth,
adoption or placement for adoption while your coverage is
being continued, you may cover such Dependent under your
COBRA continuation coverage. However, only your newborn
or adopted Dependent child is a qualified beneficiary and may
continue COBRA continuation coverage for the remainder of
the coverage period following your early termination of
COBRA coverage or due to a secondary qualifying event.
COBRA coverage for your Dependent spouse and any
Dependent children who are not your children (e.g.,
stepchildren or grandchildren) will cease on the date your
COBRA coverage ceases and they are not eligible for a
secondary qualifying event.
COBRA Continuation for Retirees Following Employer’s
Bankruptcy
If you are covered as a retiree, and a proceeding in bankruptcy
is filed with respect to the Employer under Title 11 of the
United States Code, you may be entitled to COBRA
continuation coverage. If the bankruptcy results in a loss of
coverage for you, your Dependents or your surviving spouse
within one year before or after such proceeding, you and your
covered Dependents will become COBRA qualified
beneficiaries with respect to the bankruptcy. You will be
entitled to COBRA continuation coverage until your death.
Your surviving spouse and covered Dependent children will
be entitled to COBRA continuation coverage for up to 36
months following your death. However, COBRA continuation
coverage will cease upon the occurrence of any of the events
listed under “Termination of COBRA Continuation” above.
Interaction With Other Continuation Benefits
You may be eligible for other continuation benefits under state
law. Refer to the Termination section for any other
continuation benefits.
HC-FED66 07-14
Notice of an Appeal or a Grievance
The appeal or grievance provision in this certificate may be
superseded by the law of your state. Please see your
explanation of benefits for the applicable appeal or grievance
procedure.
HC-SPP4 04-10
V1
The Following Will Apply To Residents of
Missouri
When You Have A Complaint or An
Appeal
For the purposes of this section, any reference to "you," "your"
or "Member" also refers to a representative or provider
designated by you to act on your behalf, unless otherwise
noted.
We want you to be completely satisfied with the care you
receive. That is why we have established a process for
addressing your concerns and solving your problems.
Start with Member Services
We are here to listen and help. If you have a concern regarding
a person, a service, the quality of care, or contractual benefits,
you can call our toll-free number and explain your concern to
one of our Customer Service representatives. You can also
express that concern in writing. Please call or write to us at the
following:
Customer Services Toll-Free Number or address that
appears on your Benefit Identification card, explanation of
benefits or claim form.
HC-MO-DentalPPO-06-16
myCigna.com 24
We will do our best to resolve the matter on your initial
contact. If we need more time to review or investigate your
concern, we will get back to you as soon as possible, but in
any case within 30 days.
If you are not satisfied with the results of a coverage decision,
you can start the appeals procedure.
Appeals Procedure
Cigna has a two step appeals procedure for coverage
decisions. To initiate an appeal, you must submit a request for
an appeal in writing following receipt of a denial notice. You
should state the reason why you feel your appeal should be
approved and include any information supporting your appeal.
If you are unable or choose not to write, you may ask to
register your appeal by telephone. Call or write to us at the
toll-free number or address on your Benefit Identification
card, explanation of benefits or claim form. We will
acknowledge the receipt of your appeal within five working
days.
Level One Appeal
Your appeal will be reviewed and the decision made by
someone not involved in the initial decision. Appeals
involving Medical Necessity or clinical appropriateness will
be considered by a health care professional. We will
acknowledge the receipt of your appeal within five working
days.
For level one appeals, we will respond in writing with a
decision within the earlier of 20 working days or 30 calendar
days after we receive an appeal for a postservice coverage
determination. If more time or information is needed to make
the determination, we will notify you in writing on or before
the earlier of the 20th
working day or the 30th
calendar day
after receipt to request an extension of up to 15 calendar days
and to specify any additional information needed to complete
the review.
You may request that the appeal resolution be expedited if the
time frames under the above process would seriously
jeopardize your life or health or would jeopardize your ability
to regain the dental functionality that existed prior to the onset
of your current condition.
A dental professional, in consultation with the treating Dentist,
will decide if an expedited review is necessary. When a review
is expedited, Cigna Dental will respond orally with a decision
within 72 hours, followed up in writing.
If you are not satisfied with our level-one appeal decision, you
may request a level-two appeal.
Level Two Appeal
If you are dissatisfied with our level one appeal decision, you
may request a second review.
Most requests for a second review will be conducted by the
Appeals Committee, which consists of at least three people.
Anyone involved in the prior decision may not vote on the
Committee. For appeals involving Medical Necessity or
clinical appropriateness, the Committee will consult with at
least one Dentist reviewer in the same or similar specialty as
the care under consideration, as determined by Cigna's Dentist
reviewer. You may present your situation to the Committee in
person or by conference call.
For level two appeals we will acknowledge in writing within
five working days that we have received your request and
schedule a Committee review. For postservice claims, the
Committee review will be completed within the earlier of 20
working days or 30 calendar days. If more time or information
is needed to make the determination, we will notify you in
writing on or before the earlier of the 20th
working day or the
30th
calendar day after receipt to request an extension of up to
15 calendar days and to specify any additional information
needed by the Committee to complete the review. You will be
notified in writing of the Committee's decision within five
business days after the Committee meeting, and within the
Committee review time frames above if the Committee does
not approve the requested coverage.
You may request that the appeal resolution be expedited if the
time frames under the above process would seriously
jeopardize your life or health or would jeopardize your ability
to regain the dental functionality that existed prior to the onset
of your current condition.
A dental professional, in consultation with the treating Dentist,
will decide if an expedited review is necessary. When a review
is expedited, the Dental Plan will respond orally with a
decision within 72 hours, followed up in writing.
Independent Review Procedure
If you are not fully satisfied with the decision of Cigna's level
two appeal review regarding your Medical Necessity or
clinical appropriateness issue, you may request that your
appeal be referred to an Independent Review Organization.
The Independent Review Organization is composed of persons
who are not employed by Cigna HealthCare or any of its
affiliates. A decision to use the voluntary level of appeal will
not affect the claimant's rights to any other benefits under the
plan.
There is no charge for you to initiate this independent review
process. Cigna will abide by the decision of the Independent
Review Organization.
In order to request a referral to an Independent Review
Organization, certain conditions apply. The reason for the
denial must be based on a Medical Necessity or clinical
appropriateness determination by Cigna. Administrative,
eligibility or benefit coverage limits or exclusions are not
eligible for appeal under this process.
To request a review, you must notify the Missouri Department
of Insurance following receipt of Cigna's denial. The Missouri
HC-MO-DentalPPO-06-16
myCigna.com 25
Department of Insurance may select an Independent Review
Organization to review your issue.
The Independent Review Organization will render an opinion
within 20 days. When requested and when a delay would be
detrimental to your condition, as determined by Cigna's
Dentist reviewer, the review shall be completed within three
days.
The Independent Review Program is a voluntary program.
Appeal to the State of Missouri
You have the right to contact the Missouri Department of
Insurance for assistance at any time. The Missouri Department
of Insurance may be contacted at the following address and
telephone number:
Missouri Department of Insurance
301 West High Street
P.O. Box 690
Jefferson City, MO 65102
Toll-Free Number: 1-800-726-7390
Notice of Benefit Determination on Appeal
Every notice of a determination on appeal will be provided in
writing or electronically and, if an adverse determination, will
include: the specific reason or reasons for the adverse
determination; reference to the specific plan provisions on
which the determination is based; a statement that the claimant
is entitled to receive, upon request and free of charge,
reasonable access to and copies of all documents, records, and
other Relevant Information as defined; a statement describing
any voluntary appeal procedures offered by the plan and the
claimant's right to bring an action under ERISA section
502(a); upon request and free of charge, a copy of any internal
rule, guideline, protocol or other similar criterion that was
relied upon in making the adverse determination regarding
your appeal, and an explanation of the scientific or clinical
judgment for a determination that is based on a Medical
Necessity, experimental treatment or other similar exclusion
or limit.
You also have the right to bring a civil action under Section
502(a) of ERISA if you are not satisfied with the decision on
review. You or your plan may have other voluntary alternative
dispute resolution options such as Mediation. One way to find
out what may be available is to contact your local U.S.
Department of Labor office and your State insurance
regulatory agency. You may also contact the Plan
Administrator.
Relevant Information
Relevant Information is any document, record, or other
information which was relied upon in making the benefit
determination; was submitted, considered, or generated in the
course of making the benefit determination, without regard to
whether such document, record, or other information was
relied upon in making the benefit determination; demonstrates
compliance with the administrative processes and safeguards
required by federal law in making the benefit determination;
or constitutes a statement of policy or guidance with respect to
the plan concerning the denied treatment option or benefit or
the claimant's diagnosis, without regard to whether such
advice or statement was relied upon in making the benefit
determination.
Legal Action
If your plan is governed by ERISA, you have the right to bring
a civil action in Federal Court under Section 502(a) of ERISA
if you are not satisfied with the outcome of the Appeals
Procedure. In most instances, you may not initiate a legal
action against Cigna in Federal Court until you have
completed the Level One and Level Two Appeal processes. If
your Appeal is expedited, there is no need to complete the
Level Two process prior to bringing legal action in Federal
Court.
HC-APL34 04-10
V1
Definitions
Active Service
You will be considered in Active Service:
on any of your Employer's scheduled work days if you are
performing the regular duties of your work on a full-time
basis on that day either at your Employer's place of business
or at some location to which you are required to travel for
your Employer's business.
on a day which is not one of your Employer's scheduled
work days if you were in Active Service on the preceding
scheduled work day.
HC-DFS1 04-10
V1
Coinsurance
The term Coinsurance means the percentage of charges for
Covered Expenses that an insured person is required to pay
under the Plan.
HC-DFS122 04-10
V1
HC-MO-DentalPPO-06-16
myCigna.com 26
Contracted Fee
The term Contracted Fee refers to the total compensation level
that a provider has agreed to accept as payment for dental
procedures and services performed on an Employee or
Dependent, according to the Employee's dental benefit plan.
HC-DFS123 04-10
V1
Dentist
The term Dentist means a person practicing dentistry or oral
surgery within the scope of his license. It will also include a
provider operating within the scope of his license when he
performs any of the Dental Services described in the policy.
HC-DFS125 04-10
V3
Dependent
Dependents are:
your lawful spouse; and
any child of yours who is
unmarried and no more than 25 years of age, to mean at
12:01 a.m. on the 25th birthday of the eligible dependent,
a resident of Missouri; and not provided coverage as a
named subscriber, insured, enrollee, or covered person
under any group or individual health benefit plan, or
entitled to benefits under Title XVIII of the Social
Security Act, P.L. 89-97, U.S.C. Section 1395, et seq.
more than 25 but less than 26 years old.
26 or more years old and primarily supported by you and
incapable of self-sustaining employment by reason of
mental or physical disability. Proof of the child's
condition and dependence must be submitted to Cigna
within 31 days after the date the child ceases to qualify
above. From time to time, but not more frequently than
once a year, Cigna may require proof of the continuation
of such condition and dependence.
The term child means a child born to you or a child legally
adopted by you (including that child from the date of
placement in your home, unless the child is removed from
placement prior to legal adoption). It also includes a stepchild
or a child for whom you are the legal guardian.
Benefits for a Dependent child will continue until the last day
of the calendar year in which the limiting age is reached.
Anyone who is eligible as an Employee will not be considered
as a Dependent.
No one may be considered as a Dependent of more than one
Employee.
HC-DFS157 04-10
V2
Employee
The term Employee means a full-time employee of the
Employer who is currently in Active Service. The term does
not include employees who are part-time or temporary or who
normally work less than 10 hours a week for the Employer.
HC-DFS7 04-10
V3
Employer
The term Employer means the Policyholder and all Affiliated
Employers.
HC-DFS8 04-10
V1
Maximum Reimbursable Charge - Dental
The Maximum Reimbursable Charge for covered services is
determined based on the lesser of:
the provider’s normal charge for a similar service or supply;
or
the policyholder-selected percentile of charges made by
providers of such service or supply in the geographic area
where it is received as compiled in a database selected by
Cigna.
The percentile used to determine the Maximum Reimbursable
Charge is listed in The Schedule.
The Maximum Reimbursable Charge is subject to all other
benefit limitations and applicable coding and payment
methodologies determined by Cigna. Additional information
about how Cigna determines the Maximum Reimbursable
Charge is available upon request.
HC-DFS752 07-14
V5
HC-MO-DentalPPO-06-16
myCigna.com 27
Medicaid
The term Medicaid means a state program of medical aid for
needy persons established under Title XIX of the Social
Security Act of 1965 as amended.
HC-DFS16 04-10
V1
Medicare
The term Medicare means the program of medical care
benefits provided under Title XVIII of the Social Security Act
of 1965 as amended.
HC-DFS17 04-10
V1
Participating Provider
The term Participating Provider means: a dentist, or a
professional corporation, professional association, partnership,
or other entity which is entered into a contract with Cigna to
provide dental services at predetermined fees.
The providers qualifying as Participating Providers may
change from time to time. A list of the current Participating
Providers will be provided by your Employer.
HC-DFS136 04-10
V1