NEC Real Time Audio Recording System NEC Real Time Audio Recording System NEC Real Time Audio Recording System NEC Real Time Audio Recording System is an audio recording system records real time conversations and archives all the contents onto the centralized voice recording server owned by the organizations, all customers’ personal data will be safeguarded with the highest security, maintaining custom-ers’ benefits to be the top priority. NEC Real Time Audio Recording System, empowered by its technology, records all kinds of conversion between staffs and customers. All archived calls can be retrieved for review-ing when needed. This enables organizations to closely moni-toring all calls and to improve the quality of services. It is an integrated multifunctional recording solution, which perfectly satisfy the needs of the different organizations as well as their customers, ensuring that their customers are fully understanding the content, especially risk of the invest-ment product, which helps to develop a deeper and more sat-isfying links between customers and corporate. Features:Features:Features:Features:

• Extensive ways of recording, including analog phone, digital phone, IP phone, mobile phone or face-to face conversation • Conversation will record into a centralized server owned by the organization • The entire system starting from recording, saving to reviewing is highly protected with encryption • Authorized person can search, monitor and review call records through web interface or dedicated computer • The system could be installed at different telecommunication networks, reducing the installation cost.

Centralized Database Centralized Database Centralized Database Centralized Database NEC’s Real Time Audio Recording System guarantees to re-cord all conversation between sales agent and customers through analog phone, digital phone, IP phone, mobile phone or face to face conversation. The entire conversation will be saved and filed onto the central database of the organization to ensure the customer understood the product and service rendered. Most importantly, strengthens the trust between each other.

High Storage CapacityHigh Storage CapacityHigh Storage CapacityHigh Storage Capacity Each NEC Voice Log Server can support 120 users at maximum. Its total storage capacity is 60,000 hours

NEC Voice Log ServerNEC Voice Log ServerNEC Voice Log ServerNEC Voice Log Server

Real Time Audio Recording System Comprehensive, Reliable, Secure

NEC Hong Kong Limited

IP IP IP IP PhonePhonePhonePhone

Analog Analog Analog Analog PhonePhonePhonePhone Mobile Mobile Mobile Mobile

PhonePhonePhonePhone Counter Counter Counter Counter

Voice MicVoice MicVoice MicVoice Mic

Digital Digital Digital Digital PhonePhonePhonePhone

NEC Hong Kong LimitedNEC Hong Kong LimitedNEC Hong Kong LimitedNEC Hong Kong Limited Tel: (852) 2733 5533 Fax: (852) 2733 5519 Address: 25th Floor, The Metropolis Tower, 10 Metropolis Drive, Hunghom, Kowloon, Hong Kong Email: solutions@nechk.nec.com.hk Website: www.nec.com.hk

© Copyright 2009 NEC HK Limited. All Rights Reserved. Ref: CAT20090428PBX

High Security High Security High Security High Security This real time recording system records all conversations and save directly onto the centralized server that is completely owned by the organization, no third party will get involve in the whole process. All achieved files are saved in WAV file format, it could be played with a unique software application. Only authorized person or computer can access or review, strictly avoid leakage of customers’ privacy. The proprietary Counter Voice Mic only allow authorized person via password to upload or obtain any content, safeguard personal data of clients as confidential.

Face to Face Voice RecordingFace to Face Voice RecordingFace to Face Voice RecordingFace to Face Voice Recording NEC Counter Voice Mic, tailored for service counter or offsite promotion activities, is able to record the face to face conversation. It is equipped with an encryption function and a display for instruction. Sales agent needs to input their staff number and designated password to start recording the conversation. When conversation ends, system will generate a unique in-dex number on the display referencing the related case. Meanwhile, the whole conversation is saved at the centralized voice recording server. High Mobility High Mobility High Mobility High Mobility The Counter Voice Mic can be used as a stand alone device to provide high mobility. The pro-cedure is simple and easy, after recording the conversation at off-site promotion activities, user can upload conversation onto the centralized database by reconnect the counter voice mic to the system network.

NEC Counter Voice MicNEC Counter Voice MicNEC Counter Voice MicNEC Counter Voice Mic

Live MonitoringLive MonitoringLive MonitoringLive Monitoring The NEC Voice Recording Server allows authorized supervisor to live monitor all call records and sales process through web inter-face or dedicated computer, safeguarding customer benefits and maintaining quality of services.

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Play Back FunctionPlay Back FunctionPlay Back FunctionPlay Back Function Authorized person is allowed to search, review and monitor the call records through web interface or dedicated computers. The highly encrypted procedure protect all information in the server for the interest of customers and investors. Archiving and retrieving calls with NEC Audio Recording System is simple, and could be customized for different business needs. Records can be searched by using filters, for example customer details, phone number, agent, date and time.

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