LCol Cheryl BaldwinAlla Ivask

Laurie Ogilvie

April 2012

Military Family Services

DMFS Org Chart – Management Team

Deputy Director Military Family Services

LCol Cheryl Baldwin

National ManagerMilitary Family Services

Alla Ivask

National ManagerPolicy and Program

DevelopmentLaurie Ogilvie

DMFS Org Chart – Corporate Services

Deputy DirectorMilitary Family Services

LCol Cheryl Baldwin

Business Process Manager

Beverly Weber

MFS Communications Manager

Julie Leblanc

MFS InformationCoordinator

Chantal Beauchamp

Administration OfficerMWO Yvonne Lauriault

Administration Support Services

Francine St-Amour

FamilyForceManager

Karen Dooks

Multi-Media Specialist

Michelle Squires

DMFS Org Chart – Program & Policy Development

National ManagerPolicy and Program

DevelopmentLaurie Ogilvie

Policy and ProgramDevelopment Manager

Dean McCuaig

Policy and ProgramDevelopment Manager

In Hiring

Policy and ProgramDevelopment Manager

Lynda Manser

Family Services Program Manager

Linda Tyrrell

Family Services Coordinator

Ty Erwin (Temp)

DMFS Org Chart – Military Family Services

National Manager Military Family ServicesAlla Ivask

Senior Manager Field OperationsSue Goddard

Senior Manager National Programs & ServicesSonia Rowe

Field Operations ManagerEva Marks MacIsaac

Military Family Services AssistantMaria DiVirgilio

Field Operations ManagerAnnette Pinkney

Field Operations ManagerLuc Girard

Field Operations ManagerBarb Bragg

Field Operations ManagerJackie Carle

Family Services Program ManagerLinda Tyrrell

Family Services Manager

Family Information Line (FIL) ManagerRobin Whitford

Family Force ManagerKaren Dooks

FILCoordinatorMireille Bujold

FIL Counsellor (4 days/wk)Pamela Howsen

FIL Counsellor (back up P/T)Alison Timmons

FIL Counsellor (w/e and stats)Christine Sulek

Multi-Media SpecialistMichelle Squires

Web Writer Specialist

Family Services Coordinator

FIL Counsellor (nights 5 days/wk)Heather Robertson

Evolution of CF Family Services

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2008 to 2009• Formal consultations were held with CF leadership, service providers

and families• Hosted two national Military Family Summits to define service gaps

and determine way ahead strategies• Initiated activity IAW Enhancement of CF Military Family Support

Capability SID – 02/09• Way ahead strategies proposed to enhance family services by

building on the strengths of C/MFRCs

2009 / 2010• Researched and proposed enhancements in key support areas:

– Child Care– Access to Medical Care – Mental Health and Social Support– Deployment and Reunion – Employment and Education

• Presented 32 enhancement opportunities for AFC endorsement• CMP directed DMFS to begin work on launching several low cost or

cost neutral initiatives

2010 / 2011 / 2012 Achievements

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• Family Liaison Officers• Community Site Visits• FamilyForce.ca• Partial: C/MFRC Funding Gap• 20th Anniversary of the MFSP• Family Information Line • FamilyForce.ca site administrator

training• LiveChat and e-commerce• Info & Referral Service (Take

Care)• On-line language training

opportunities • Casualty Support Child Care• Shoulder to Shoulder• CFMAP Bereavement Services• Iris the Dragon storybook

• e-Board Training tool (first phase)

• Special Forces Family Support• MOU/ e-business Centre• Community Wellness Index• C/MFRC Pay and Benefits

Review• Transport Directive 340• DAOD revision• CNA Toolkit development• Child Care Review and Report• Interpersonal Conflict

Management Course (partnership with DGADR and StF)

• Mega-training (Feb/Mar 11 & Feb 12)

2010 / 2011 Achievements (cont.)

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• Launch of R2MR Family Module– Train the trainer session with MFRC staff

• Children’s mental health programming– E=MC3– Friends for Life– Children’s Deployment Support Program– Kids have Stress Too– Rainbows– CPET / YPET

• OSI family programs (2 editions)– Partnership with the Royal Ottawa Mental Health Foundation– Development of “The Mind’s the Matter”, an interactive psycho-education

video

• True Patriot Love (TPL) funding provided to communities in need– $150K total– MFRC grant application to TPL

Lessons Learned

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• Local agility vs. national quality and sustainability.

• Voice of the few colours perceived overall program success.

• Arcs of fire – partnerships take lots of work.

• The value of time and space.

• Organizational wellness.

Key Operational Activities - 2012

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Strengthen/demonstrate effective governance and accountability: • Create and deliver customized training resources to strengthen capacity of

MFRC Boards of Directors.• Recommend strategy for next phase of Community Site Visits.• Draft and finalize Service Level Agreement between DGFPFSS and CA NMR

(Europe).• Finalize ELearning Board Tool – MFSP Orientation.• Conduct Board mega training session.• Finalize and distribute MFRC Community Needs Assessment Tool Kit.• Participate in CRS’ review of CF family financial services to demonstrate

relevance, effectiveness, and efficiency.• Evolve eBusiness Centre to include extraordinary funding and end-year

reporting mechanisms.• Re-vamp the Supplemental Agreement template to track site- specific

expenditures and service delivery.• Secure legal review and finalize edits of DND/MFRC Memoranda of

Understanding.

Key Operational Activities – 2012 (cont)

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Increase accessibility and awareness of CF family services:• Create national recruitment campaign to promote benefits of serving as

a volunteer MFRC Board member.• Pursue Board recognition Award.• Participate as a Partner member of the Queen’s Diamond Jubilee Medal

awards process on behalf of the Office of the Governor General of Canada.

• Establish FamilyForce.ca and Family Information Line as vehicles to promote awareness of, or as appropriate, platforms to deliver services to families.

• Evolve FamilyForce.ca to increasingly become a one-stop dynamic and interactive source of information and programs accessible to CF families.

• Develop promotional strategy to heighten awareness of national services, including programmatic components of Shoulder to Shoulder, National Referral Service, On-Line language training, the Mind’s the Matter, etc.

Key Operational Activities – 2012 (cont)

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Enhance effectiveness and efficiency of Service Delivery:

• Rationalize US/OUTCAN family services footprint for service delivery.

• Finalize Implementation of SOFCOM Family Support Project.• Create conditions for the establishment of a National MFRC

Association.• Develop Family Information Line and FamilyForce standards and

performance measures.• Legitimize status of Cold Lake MFRC.• Determine relevance of ELearning Library for MFRC Leadership

(Board and Executive Directors).• Establish capacity of in-house family mental health services at

Petawawa MFRC.• Conclude MFRC Compensation and Benefits review.• Realign FLO footprint and funding distribution to match need.• Conclude update to SLT program and curriculum.• Conduct strategic planning and create FY 12/13 Strategic Plan.

Key Operational Activities – 2012 (cont)

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Develop family support services and programs:

• Created preferred employer/employer awareness campaign (“Joining Forces”) in partnership with CF’s RTW and DRes.

• Pilot “Interpersonal Conflict Management” signature program in partnership with StF/FHP and ADR

• Develop Phase II of “The Minds the Matter” in partnership with the Royal Ottawa Hospital.

• Develop Phase III if resources are secured for additional phase.• Deliver “Strengthening Resilience” mega-training for signature

programs to include FLO Indoctrination, Bereavement, Road to Mental Readiness, Children’s Mental Health, etc.

• Participate in the review of the Family Violence initiative.• Finalize analysis and propose options with highlighted recommended

course of action for CF Child Care Strategy.• Finalize analysis and propose options with highlighted recommended

course of action for CF Family Mental Health Strategy.

Strategic Focus – 2012

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Key Result Areas:

• Development of strategic thinking capability.

• Build and maintain exceptional partnerships.

• Foster vibrant and healthy organizational culture.

• Enhance adaptability and responsiveness.