LAND TRANSPORTATION FRANCHISING AND REGULATORY BOARD

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LAND TRANSPORTATION FRANCHISING AND

REGULATORY BOARD

(REGIONAL FRANCHISING AND REGULATORY OFFICE)

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CITIZEN’S CHARTER

2020 (2nd Edition)

I. Mandate: To promulgate, administer, enforce, and monitor compliance of policies, laws, and regulations of public land transportation services.

II. Vision: World-class land transportation services contributing to the over-all development of the country, improvement of the socio-economic status of its stakeholders, and promotion of the welfare of the general public.

III. Mission: Ensure that the commuting public has adequate, safe, convenient, environment-friendly and dependable public land transportation services at reasonable rates through the implementation of land-based transportation policies, programs, and projects responsive to an investment-led and demand-driven industry.

IV. Service Pledge: REAFFIRMATION OF INTEGRITY

(A commitment to Ethical Practice and Good Governance) As Land Transportation Franchising and Regulatory Board Public Servant, I Value Integrity. I am not corrupt and I will not tolerate corruption in any form.

I will not accept nor solicit, bribe, kickback or any form of favor for the work that I have done, I am doing or I will do in the exercise of my sworn duties and responsibilities as a public servant.

I will at all times, submit myself to the code of conduct and ethical standards for public officials and employees.

I will be responsible, transparent and accountable for the decisions I make, words I say, actions I take and duties I perform.

I will do the right thing at the right time with the right attitude and behavior.

I will treat our stakeholders and the general public with utmost respect, care, courtesy and sense of urgency, and will honor their right of access to information.

As a member of the LTFRB family, I value competency, I will continuously search for and apply new ideas, technologies and best practices that will reduce the requirements and simplify the processes in order to expedite all transactions and improve the delivery of services. I will work as a team player to attain common goals and objectives. All these I pledge and commit to undertake.

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V. List of Services

REGIONAL FRANCHISING AND REGULATORY OFFICE ..................................... 6

EXTERNAL SERVICES ........................................................................................ 6

Transactions Without Hearing ...................................................................................................... 7

Simple Transactions ..................................................................................................................... 8

Releasing of Decisions/Orders .................................................................................................... 8

Request for Franchise Verification ............................................................................................. 10

Request for Certified True Copy ................................................................................................. 12

Petition for Change of Name Due to Change of Civil Status ....................................................... 15

Notice for Correction of Typographical Errors in the Decision ................................................... 17

Notice of Change Engine ………………………………….…………………………………………………………20

Request for Special Trip for Special Occasions ………………………………………………………………………..22

Request for Inspection, Testing, Sealing/Resealing of Taxi Unit/s ............................................. 25

Request to Surrender Plate/s of Unit/s ...................................................................................... 28

Complex Transactions ................................................................................................................ 29

Confirmation of Units and Issuance of Confirmation Certificate Sticker .................................... 29

Request for Clearance of Accounts…………………………………………………………………………….35

Highly Technical Transactions .................................................................................................... 38

Petition for Special Permit during Special Holidays ................................................................... 38

Petition for Adoption of Trade Name ......................................................................................... 41

Petition for Authority to Install Advertising Signs on Authorized Unit/s .................................... 44

Petition for Cancellation of Franchise ........................................................................................ 50

Petition for Change of Venue of LTO Registration ..................................................................... 54

Petition for Dropping of Unit/s .................................................................................................. 58

Petition for Dropping and Substitution of Unit/s ....................................................................... 62

Petition for Registration in Lieu of Authorized Unit/s ................................................................ 68

Petition for Re-registration of Unit/s ......................................................................................... 74

Petition for Upgrade/Downgrade of Unit/s ................................................................................ 78

Petition to Withdraw Application .............................................................................................. 82

Petition for Special Permit in the Interim .................................................................................. 84

Request for Inspection of Unit/s ................................................................................................. 88

Request for Inspection of Garage ............................................................................................... 91

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Request for Route Survey/Revalidation ..................................................................................... 95

Enlistment to Driver's Academy ................................................................................................. 96

Transactions With Hearing ......................................................................................................... 99

Highly Technical Transactions Which Require the Exercise of Quasi-Judicial Function ............ 99

Issuance of a New Certificate of Public Convenience ................................................................. 99

Extension of Validity of a Certificate of Public Convenience ..................................................... 110

Modification of Route ............................................................................................................... 121

Change of Name (Corporation, Partnership, Cooperative) ...................................................... 129

Consolidation of Cases .............................................................................................................. 135

Adoption of Color Scheme ........................................................................................................ 145

Change of Party Applicant ........................................................................................................ 152

Petition for Fare Adjustment .................................................................................................... 160

Contest/Opposition to Applications.......................................................................................... 163

Filing of Motions ....................................................................................................................... 166

Opening of Qualification Documents Under the Omnibus Franchising Guidelines & Public Utility

Vehicle Modernization Program (PUVMP) ................................................................................ 169

Opening of Qualification Documents of the Proposed Premium Point-to-Point Bus Services .. 175

Adjudication of Apprehended Vehicles in Violation of JAO 2014-001 ...................................... 182

Preparation of Payment for General Services ........................................................................... 185

Preparation of Payment for Infrastructure Project ................................................................... 190

Preparation of Payment for Lot Purchase ................................................................................. 196

Preparation of Payment for Supplies through Public Bidding ................................................... 201

INTERNAL SERVICES ......................................................................................................... 207

Simple Transactions .................................................................................................................. 208

Leave Administration ................................................................................................................ 208

Supply Management ................................................................................................................. 213

Issuance of Service Records and other Certification ................................................................. 217

Request for Reproduction of Documents……………………………………………………………………………….224

Preparation for Recognition of Commendable Acts……………………………………………………………… 225

Issuance of Payment Order Slip for Refund of Cash Advance for Travel………………………………….226

Procurement of Goods Thru Negotiated Procurement – Small Value Procurement................. 227

Procurement of Printing Services from Recognized Government Printers (RGPS) Thru Agency to

Agency Mode of Procurement .................................................................................................. 230

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Procurement of Goods Thru Shopping 52.1B ........................................................................... 234

Request for Franchise Verification ............................................................................................ 237

Request for Certified True Copy................................................................................................ 238

Complex Transactions ............................................................................................................... 240

Hiring of Employee/s ................................................................................................................ 240

Certification of Funds Availability for Purchase Request .......................................................... 245

Certification of Funds Availability for Contract of Service or Job Order .................................... 247

Certification of Funds Availability for the Contract of Public Bidding ....................................... 248

Procurement Process for Goods Thru Public Bidding (1 Million and above) ............................. 250

Data Management .................................................................................................................... 257

Highly Technical Transactions ................................................................................................... 259

Request for Repairs and Maintenance ...................................................................................... 259

Payroll Preparation for Payment of Compensation and Benefits ............................................. 265

Payroll Preparation for Payment of Regular Job Order and Contract of Service……………………..270

Payroll Preparation for Payment of Special Project Job Order and Contract of Service............ 274

Feedback Mechanism ............................................................................................................... 279

Processing of Complaints Received........................................................................................... 280

List of Offices ............................................................................................................................ 283

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REGIONALFRANCHISING AND REGULATORY OFFICES

EXTERNAL SERVICES

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TRANSACTIONS WITHOUT HEARING

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SIMPLE TRANSACTIONS

1. RELEASING OF DECISIONS/ORDERS

To provide an official copy of the adjudicated applications/cases received by

the Board.

Section: Technical Section

Classification: Simple

Type of Transaction:

Government to Client – G2C

Who may avail: Transacting Public

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Accomplished Request Form (1 Original)

Public Assistance Counter and Complaints Desk (PACD), or LTFRB website: www.ltfrb.gov.ph

Any Valid Government-Issued ID Card (1 Original for presentation and 1 Photocopies)

LTO Office, SSS Office, Pag-IBIG Office, PhilHealth Office, PhilPost Office, COMELEC Office, DFA Office, etc.

Official Receipt of Payment (1 Original and 1 Photocopy)

Cashier Window

For Authorized Representatives (Individual Operators):

Personal appearance of petitioner is required. However, if not possible for petitioner to be physically present, authorized representative is allowed upon presentation of: Duly notarized Special Power of Attorney (SPA) (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the applicant and authorized representative (1 Original for presentation and 1 photocopy)

Any Law/Notary Public Office LTO Office, SSS Office, Pag-IBIG Office, PhilHealth Office, PhilPost Office, COMELEC Office, DFA Office, etc.

For Cooperative and Corporation and Partnership:

Board Resolution/ Secretary’s Certificate authorizing the request for Releasing of Decision/Order and designating the authorized representative/s to file Petition (1 Original for presentation and

Client

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1 Photocopy) Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 photocopy)


CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Walk-in

1. Gets Request Form from PACD

1. Asks the client if he/she is the Operator or Authorized Representative 1.1 Provides Request Form and checklist of requirements

None 5 minutes Administrative Aide VI PACD

2. Submits requirements at the receiving window

2. Checks completeness of requirements 2.1 Checks if the Decision/Order is available for claiming in the document tracking


If not available:

3. Gets the agency contact number

3. Informs the client that the Decision/Order is not yet available for claiming. Provides the agency trunk line number


If available:

3. Proceeds to Releasing Window

3. Informs the client that the Decision/Order is available and gives endorsement to Records


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Section

4. Provides the endorsement to the Releasing Unit

4. Receives and logs the endorsement and accomplished Request Form from PACD 4.1 Retrieves the Decision/Order

None 10 minutes 4 hours

Records Officer I Technical Section

5. Receives the Order/Decision

5. Releases the Decision/Order affixing the specimen signature in the Logbook

None 5 minutes Administrative Aide VI Technical Section

TOTAL None If not available: 15 minutes If available: 4hrs and 30 minutes

2. REQUEST FOR FRANCHISE VERIFICATION

The purpose of this transaction is to verify the correctness of franchise record.





Who may avail: Any person who intends to check the details and status of a franchise.


Accomplished Franchise Verification Request Form (1 Original)

Public Assistance and Complaints Desk (PACD)




Cashier Window


Personal appearance of petitioner is

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required. However, if not possible for petitioner to be physically present, authorized representative is allowed upon presentation of: Duly notarized Special Power of Attorney (SPA) (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the

applicant and authorized

representative (1 Original for

presentation and 1 photocopy)



Board Resolution/ Secretary’s Certificate authorizing the Request for Franchise Verification and designating the authorized representative/s to file Petition (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 photocopy)

Client LTO Office, SSS Office, Pag-IBIG Office, PhilHealth Office, PhilPost Office, COMELEC Office, DFA Office, etc.


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Gets Request Form at the PACD

1. Provides the Request for Franchise Verification Form


2. Submits Request Form with requirements at Receiving Window

2. Accepts and evaluates the attached requirements 2.1 Assesses fees and issues Payment Order Slip (POS)

None None

5 minutes 25 minutes

Administrative Aide VI Technical Section Financial Analyst II Technical Section

3. Proceeds to the Cashier Window

3. Cashier receives payment & issues Official Receipt

Franchise Verification Fee: PHP 40.00

1 hour Administrative Officer III (Cashier II) Administrative and Financial Section

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4. Submits Official Receipt of Payment at Records Window

4. Receives Request Form with Official Receipt

4.1 Searches for the Franchise Information in the Franchise Processing System

4.2 Prints and signs the Franchise Verification

None 1 hour Records Officer I Technical Section

5. Receives Franchise Verification at Releasing Window

5. Releases Franchise Verification

None 45 minutes Administrative Aide VI

TOTAL: PHP 40.00 3 hours and 25 minutes

3. REQUEST FOR CERTIFIED TRUE COPY

To obtain certified true copy of Orders, Resolutions, Decision, Fare Matrix and

other LTFRB documents.





Who may avail: Any person who intends to check the details and status of a franchise or who intends to secure such certified true copy of official documents


Accomplished Request Form (1 Original) Public Assistance and Complaints Desk (PACD)




Cashier Windows


Personal appearance of petitioner is required. However, if not possible for

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petitioner to be physically present, authorized representative is allowed upon presentation of: Duly notarized Special Power of Attorney (SPA) (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the

applicant and authorized representative

(1 Original for presentation and 1

photocopy)

Any Law/Notary Public Office

LTO Office, SSS Office, Pag-IBIG Office,

PhilHealth Office, PhilPost Office, COMELEC

Office, DFA Office, etc.


Board Resolution/ Secretary’s Certificate authorizing the Request for Certified True Copy and designating the authorized representative/s to file Petition (1 Original for presentation and 1 Photocopy)

Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Provides the Request for Certified True Copy Form and checklist of requirements



2. Accepts and evaluates the attached requirements. 2.1 Assesses fees and issues Payment Order Slip (POS)

None None

10 minutes 2 hours


3. Proceeds to the Cashier Windows


Order, Decision, Resolution: PHP 51.50 + 1.50/page


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Other Requests: PHP 50.00

4. Submits Official Receipt and Request form at Assessment Window

4. Receives Request Form with Official Receipt 4.1 Transmits Requests for Franchise Verification to the Records Officer

None None

1 hour 25 minutes

Financial Analyst II Technical Section

4.2 Searches for the documents’ batch number 4.3 Retrieves the Original Document from file 4.4 Photocopies the Original Document

None 1 hour 1 hour and 15 minutes 5 minutes


4.5 Authenticates and signs the photocopied document

None 15 minutes Records Officer I Technical Section

4.6 Transmits the authenticated document to the Approving Officer

None 1 minute Records Officer I Technical Section

4.7 Approves Certified True Copy

None 4 minutes Chief Transportation Development Officer Technical Section

4.8 Transmits the Certified True Copy


5. Signs transmittal and receives

5. Releases document/s


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document/s requested at Releasing Window

requested Technical Section

TOTAL PHP 53.00 - Order, Decision or Resolution PHP 50.00 – Other Document

8 hours

4. NOTICE FOR CHANGE OF NAME DUE TO CHANGE OF CIVIL

STATUS

To update name due to change of civil status.





Who may avail: CPC holder who intends to seek authorization for change of name due to change of civil status.


Sworn Notice for Change of Name due to Change of Civil Status (4 Original Copies)

Template of Petition for Change Name due to Civil Status can be secured from Public Assistance and Complaints Desk (PACD), LTFRB website: www.ltfrb.gov.ph



Notarized Special Power of Attorney (For Authorized Representatives) (1 Original and 1 Photocopy)

Any Law /Notary Public Office

Marriage Certificate issued by Philippine Statistics Authority (1 Original and 1 Photocopy)

Philippine Statistics Authority

Court Order / Judgment, if applicable (1 Original and 1 Photocopy)

Regular Courts

Official Receipt of payment (after payment) (1 Original and 1 Photocopy)

Cashier Window

Franchise Verification (to be provided by LTFRB Records Section

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the LTFRB)


Personal appearance of petitioner is required. However, if not possible for petitioner to be physically present, authorized representative is allowed upon presentation of: Duly notarized Special Power of Attorney (SPA) (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the



photocopy)






FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Gets Notice form at the PACD

1. Provides Notice form and checklist of requirements


2. Submits the notice form at the Receiving Window

2. Accepts and evaluates the attached requirements 2.1 Assessment of fees

None None



3. Claims POS at the Assessment Window

Issues Payment Order Slip (POS)

None 1 hour Financial Analyst II Technical Section



Filing Fee: PHP250.00 Legal Research Fee:PHP10.00 Franchise VerificationFee: PHP 40.00


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5. Submits Notice with Official Receipt of Payment at the Receiving Window

5.Receives and transmits Notice together with the Official receipt of payment

5.1 Approves and signs the request 5. 2 Changes the name/civil status in the franchise

None None None

1 hour 1 hour 1 hour

Administrative Aide VI Regional Director Records Officer I Records Section Section

5. Receives updated Franchise Verification at Releasing Window

5. Releases updated Franchise Verification

None 1 hour 45 minutes

Administrative Aide VI Technical Section

TOTAL: PHP 300.00 8 hours

5. NOTICE OF CORRECTION OF TYPOGRAPHICAL ERRORS IN

THE DECISION/ORDERS

To rectify typographical errors in the Decision/Order





Who may avail: CPC holder who intends to seek correction of typographical errors in the Decision.


Sworn Notice for Correction of Typographical Errors (4 Original Copies)

Template of Notice for typographical error can be secured from Public Assistance and Complaints Desk (PACD), Ground Floor, or LTFRB website: www.ltfrb.gov.ph



Official Receipt of payment for Filing fee for Correction of Typographical Error

Cashier Window

Franchise Verification (to be provided by the LTFRB)

LTFRB ISMD


http://www.ltfrb.gov.ph/

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Board Resolution/ Secretary’s Certificate authorizing the Request for Correction of Typographical Error and designating the authorized representative/s to file Petition (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized representative and proof why petitioner is not physically present (1 Original for presentation and 1 photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Gets Request Form at PACD

1. Provides Request Form and checklist of requirements

None 15 minutes Administrative Assistant II PACD Administrative Aide VI PACD

2. Submits Petition/Application form at the Receiving Window 2.1 Claims POS

2. Accepts and evaluates the attached requirements 2.1Assessment of fees and issues Payment Order Slip (POS)

None None



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3. Receives payment & issues Official Receipt

Filing Fee: PHP 250.00 Legal Research:Fee PHP 10.00 Franchise Verification Fee: PHP 40.00


4. Submits Official Receipt of Payment at Receiving Window

4.Receives and transmits Notice together with the Official receipt of payment 41. Approves and signs the request 4.2 Changes the typographical error in the Decision/Order

None

1 hour 2 hours 1 hour

Financial Analyst II Technical Section Records Officer I Technical Section Chief Transportation Development Officer Technical Section

5. Receives updated Franchise Verification at Releasing Window

5. Releases updated Franchise Verification



PHP 300.00 8 hours

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6. NOTICE OF CHANGE ENGINE

CPC holder who intends to change the unserviceable engine into new engine.





Who may avail: CPC holder who intends to change the unserviceable engine into new engine

Relevant Issuances:

Memorandum Circular Nos. 2004-025, 2006-077 and 2014-007


Sworn Notice of Change Engine Form (4 Original Copies)

Gets Notice of Change Engine form from PACD at the ground floor.

Any Valid Government-Issued ID Card (1 Original for presentation and 1 Photocopy)


Current LTO Official Receipt (OR) and Certificate of Registration (CR) (1 Original and 1 Photocopy)

Land Transportation Office

LTO Certificate of Stock Report (1 Original and 1 Photocopy)


Official Receipt of payment for Change Engine (1 Original and 1 Photocopy)

Cashier Window











Board Resolution/ Secretary’s Certificate authorizing the Request Change of Engine and designating the authorized representative/s to file Petition (1 Original for presentation

Client’s Copy

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and 1 Photocopy) Valid Government Issued ID of the authorized representative (1 Original for presentation and 1 photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Gets Notice of Change Engine from PACD

1. Provides Notice of Change Engine form and checklist of requirements


2. Submits Petition/Application form at the Receiving Window

2. Accepts and evaluates the attached requirements 2.1 Assessment of fees and issues Payment Order Slip (POS)

None None





Filing Fee: PHP50.00


4. Submits Official Receipt of Payment at Assessment Window

4.Receives Notice of Change Engine together with the Official receipt of payment

4.1 Approves and signs the request 4. 2 Changes engine number in the Franchise

None 1 hour 1 hour 1 hour and 50 minutes

Financial Analyst II Technical Section Chief Transportation Development Officer Technical Section Records Officer I Technical Section

5. Receives 5. Releases None 2 hours Administrative

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updated Franchise Verification at Releasing Window

updated Franchise Verification

Aide VI Technical Section

TOTAL: PHP 50.00 8 hours

7. REQUEST FOR SPECIAL TRIP FOR SPECIAL OCCASIONS

An application/petition filed by any CPC holder, except Trucks-for-Hire, who

intends to operate outside of his/her approved route for the purpose of the trip such

as but not limited to excursions, attendance to seminars, family trip/festivity.



Type of Transaction: Government to Client – G2C

Who may avail: All modes of transport service except Truck-for-hire service

Relevant Issuances: Memorandum Circular Nos. 2015-008, 2016-014, Board Resolution No. 70



Public Assistance and Complaints Desk (PACD), Ground Floor

Valid Government-Issued Identification Card (1 Original and 1 Photocopy)


Current LTO Official Receipt (OR) and Certificate of Registration (CR); vehicles shall not be more than 10 years old (1 Original for presentation and 1 Photocopy)

Land Transportation Office (Client)

Passenger Accident Insurance Coverage of the Current Year (1 Original for presentation and 1 Photocopy)

Accredited Insurance Company (Client)

Contract, if applicable (All denominations except TH) (1 Original and 1 Photocopy)

Contract between CPC holders and their Client

Official Receipt (after payment) (1 Original)

Cashier Window


LTFRB Information System Management Division


Personal appearance of petitioner is required. However, if not possible for petitioner to be physically present, authorized representative is allowed upon presentation of:

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Duly notarized Special Power of Attorney (SPA) (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the




Client





Board Resolution/ Secretary’s Certificate authorizing the application for Special Permit and designating the authorized representative/s to file Petition (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fills out Request Form at the PACD

1. Assists client in filling out request form




None None





Filing Fee: PHP 120.00 Legal Research Fee:PHP 10.00 Franchise Verification Fee: PHP 40.00


4. Submits Official 4. Prepares / None 1 hour Administrative

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Receipt of Payment Receiving Window

types the Special Trip Permit

Aide VI Technical Section

If Intra-Regional Route:

4.1 Approves and signs the Special Trip Permit

None 3 hours Chief Transportation Development Officer (Division Chief) Technical Section

5. Receives the Special Trip Permit at Releasing Window

5. Releases Special Trip Permit



If Inter-Regional Route

4.1 Approves and Signs the Special Permit

None 3 hours Regional Director

4.2 Electronically sends/furnishes copy to the Central Office and concerned Regional Offices

None 1 day Administrative Aide VI

6. Receives the Special Trip Permit at Releasing Window

5. Releases Special Trip Permit



TOTAL PHP 170.00 Intra-Regional Route: 1 Day Inter-Regional Route: 2 days

Notes:

• For Inter-regional routes touching Metro Manila, request for Special Trip may

be filed at the Regional Office of Origin or the Central Office; to be signed by

the concerned Regional Director or the Chief of Technical Division, copy

furnish thru email the Central Office and all RFROs where the special trip will

pass through.

• For Inter-regional routes not touching Metro Manila, request for Special Trip

may be filed at the Regional Office of Origin or Destination; to be signed by

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the concerned Regional Director, copy furnish thru email the Central Office

and all RFROs where the special trip will pass through.

8. REQUEST FOR INSPECTION, TESTING, SEALING/RESEALING

OF TAXI UNIT/S

To ensure that only legitimate taxi units shall carry passengers.




Who may avail: Taxi Operator

Relevant Issuances: Memorandum Circular Nos. 2004-045, 2007-040, 2008-020, 2009-002, 2010-022, 2010-033,, 2011-002, 2011-006 and 2017-026






Current LTO Official Receipt (OR) and Certificate of Registration (CR) (1 Original and 1 Photocopy)


Original Calibration Booklet (Passbook) (1 Original)

Land Transportation Franchising and Regulatory Board

Official Receipt of payment for Sealing/Resealing Fee including Extension of Validity filing fee, if applicable (after payment) (1 Original)

Cashier Window

Franchise Verification (to be provided by the LTFRB) (1 Original)





Client



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Board Resolution/ Secretary’s Certificate authorizing the Request for Inspection/Testing/Sealing/Resealing and designating the authorized representative/s to file Petition (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Gets Request Form at PACD

1. Provides Request Form and checklist of requirements




None None





Regular Fee: Resealing Fee: PHP 500 Inspection Fee: PHP 50 Weekly Penalty (if applicable): PHP 125 Change Denomination:


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Resealing Fee: PHP 500 Inspection Fee: PHP 50 Passbook: PHP 50 If with Fare Increase: Increase of Rates: PHP 520.00 Franchise Verification Fee: PHP 40

5. Proceeds to the Resealing Area (on the scheduled date of Resealing)

5. Inspection of unit, road test and sealing/resealing of Taxi Meter

None 2 hours Transportation Inspectors Technical Section

5.1 Approves and signs the request

None 1 hour Chief Transport Development Officer (Division Chief) Technical Section

6. Receives the Calibration Booklet after the inspection/testing/sealing/resealing at Releasing Window

6. Releases Calibration Booklet



TOTAL 7 hours

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9. REQUEST FOR SURRENDER OF PLATE

A request made by any CPC holder who intends to surrender the plate/s for-

hire of the unit/s he/she applied for dropping.




Government to Client – G2

Who may avail: Any CPC holder who intends to drop his/her unit.

Relevant Issuance:

Memorandum Circular Nos. 2006-043, 2008-022, 2009-017 and 2012-013






LTO OR/CR of units (1 Original for presentation and 1 Photocopy)

Land Transportation Office (Client)

License plate to be surrendered (1 Pair)

Client

Franchise Verification (to be provided by the LTFRB) (1 Original)







Client





Board Resolution/ Secretary’s Certificate authorizing the Application for Surrender of Plate and designating the authorized representative/s to file Petition (1 Original for presentation and 1

Client

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Photocopy) Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Provides Request Form


2. Submits Request Form with requirements at the Receiving Window

2. Accepts and evaluates the attached requirements

None 1 hour Administrative Aide VI Technical Section

2.1 Prepares the Return Receipt of Plate License (RRPL) 2.2 Signs the RRPL

None

2 hours 1 hour

Administrative Aide VI Technical Section Chief Transport Development Officer (Division Chief) Technical Section

3. Receives the RRPL at Releasing Window

3. Issues the RRPL


TOTAL: None 5 hours and 15minutes

COMPLEX TRANSACTIONS

10. CONFIRMATION OF UNITS AND ISSUANCE OF

CERTIFICATE OF CONFIRMATION STICKER

For yearly unit registration of Public Utility Vehicle (PUV) as a pre-requisite to

LTO registration.


Classification: Complex



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Who may avail: PUV Operators and their Authorized Representatives

Relevant Issuances:

Memorandum Circular Nos. 1988-015, 2000-005, 2001-007, 2003-032, 2012-018, 2015-019, 2017-008 and 2018-001






Decision (1 Photocopy) Client

Latest LTO OR/CR (1 Photocopy) Client

Updated Valid Personal Passenger Accident Insurance for Public Utility Vehicle (PPAIP) (LTFRB copy)

Accredited Insurance Provider – SCCI and PAMI

If the record has remark/s: filed Motion/Application/Petition/Notice (1 Photocopy)

Client


Cashier Window

For Cooperatives: Certificate of Good Standing

Office of the Transport Cooperative (OTC)

For PUB operators: 1. DOLE Certificate of Compliance 2. GPS Certificate issued by

Accredited GPS Provider

Department of Labor and Employment (DOLE) Accredited GPS Provider





Board Resolution/ Secretary’s Certificate authorizing the request for Confirmation of units and designating the authorized representative/s to file request (1 Original for presentation and 1 Photocopy)

Client

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Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Gets Request Form from the PACD

1. Provides a copy of the Request Form

None 1 minute Administrative Aide VI Technical Section

2. Submits the request and requirements at the Receiving Window 2.1 Receives Payment Order Slip (POS)

2. Receives the Request Form 2.1 Assessment of Fees and Issues Payment Order Slip (POS)

None None

5 minutes 1 hour


5.Proceeds to the Cashier Window and pays the fees

5. Receives the POS and payment 5.1 Issues Official Receipt

Confirmation Certificate Sticker: PHP 200.00 Confirmation Fee: PHP 40.00

1 hour

Administrative Officer III (Cashier II) Administrative and Financial Section Administrative Officer III (Cashier II) Administrative and Financial Section

6. Proceeds to the Technical Section and gives Official Receipt

6. Receives the Official Receipt

None 30 minutes


7. Receives the Acknowledgment Receipt/

7. Issues Acknowledgment Receipt/

None 5 minutes

Administrative Aide VI Technical

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Claiming Stub (confirmation due date)

Claiming Stub (confirmation due date) 7.1 Transmittal of Requests for Confirmation for printing of Confirmation from Franchise Processing System (FPS) database 7.2 Batching and Printing of Confirmation 7.3 Evaluation of Requests for Confirmation 7.4 Uploading to Franchise Confirmation and Uploading Facility (FCUF)

4 hours 1 day 2 days 1 day

Section Administrative Aide VI Technical Section Administrative Aide VI Technical Section Records Officer I Technical Section TDO II/CTDO Technical Section

For disapproved requests for Confirmation (due to CPC findings such as invalid CPC):

8. Receives Disapproval of Request

8. Prints and releases the Electronic Confirmation of Units

None 1 hour


9.Provides the required documents per findings of the evaluator

9. Receives the compliance 9.1 Transmits to the Approving

None 15 minutes 1 minute

Administrative Aide VI Technical Section Administrative Aide VI

33

Officer 9.2 Evaluates and signs the request for Confirmation

30 minutes

Technical Section Records Officer II Technical Section

9.3 Re-uploading Franchise Confirmation and Uploading Facility (FCUF)

None 15 minutes TDO II/CTDO Technical Section

For approved requests for Confirmation:

8. Receives Approval of Request

8. Transmits to LTO via the Franchise Confirmation and Uploading Facility (FCUF)

None 2 hours TDO II/CTDO Technical Section

For failed data transfer to LTO (Error):

8.1 Checks data mismatch with Land Transportation Office (LTO) 8.2 Transmits the correct data to the personnel in-charge for data transmission 8.3 Re-transmits and corrects the unit information to LTO

None 30 minutes 1 minute 15 minutes

Records Officer I Technical Section Administrative Aide VI Technical Section TDO II/CTDO Technical Section

For successful data transfer to LTO:

8. Receives the Electronic Confirmation of

8. Prints the Electronic Confirmation of

None 30 minutes Administrative Aide VI Technical

34

Units with Authentication Code of Technical Section and proceeds to LTO for registration

Units Section

8.1 Print and logs the CC Sticker


8.2 Transmits the CC Sticker to the Office of the Regional Director


8.3 Signs the CC Sticker

None 2 days Director II Office of the Regional Director

8.4 Transmits the CC Sticker to Technical Section


8.5 Receives and files the CC Sticker


9. Presents the photocopy of the latest OR/CR or Request Form at Technical Section

9. Receives the document 9.1 Retrieves the CC Sticker

None 1 minute

Administrative Aide VI Technical Section Administrative Aide VI Technical Section

10. Receives the CC Sticker

10. Releases and Logs the CC Sticker

None 1 minute Administrative Aide VI Technical Section

TOTAL None For disapproved requests for

35

Confirmation (due to CPC findings such as invalid CPC): 5 days 42 minutes For approved requests for Confirmation: 5 days and 41 minutes For failed data transfer to LTO (Error): 4 days 7 hours 27 minutes For successful data transfer to LTO: 6 days 7 hours 17 minutes

11. REQUEST FOR ISSUANCE OF CLEARANCE OF

ACCOUNTS

Request of all CPC holders to verify/check if all administrative and regulatory

fees are paid/settled.

Division: Technical Section



Who may avail: All CPC holders who intend to verify accounts to be used in their next transaction.


Accomplished Request for Clearance of Accounts Form (1 Original)

Public Assistance Counter and Complaints Desk (PACD), Ground Floor


LTO Office, SSS Office, Pag-ibig Office, PhilHealth Office, Philippine Postal Office , COMELEC Office, DFA Office, etc.

Current LTO Official Receipt (OR) and Certificate of Registration (CR) of


36

authorized unit ( 1 Photocopy)

Official Receipts of Payments (1 Original and 1 Photocopy)

Cashier Windows

Updated Franchise Verification (1 original)

Records Section (to be provided by the office)


Personal appearance of applicant is

required. However, if not possible for

applicant to be physically present,

authorized representative is allowed

upon presentation of:

Duly notarized Special Power of

Attorney (SPA) (1 Original for

presentation and 1 Photocopy)

Valid Government-Issued ID of the




Any Notary Public Office LTO Office, SSS Office, Pag-ibig Office, PhilHealth Office, Philippine Postal Office , COMELEC Office, DFA Office, etc.


Board Resolution/ Secretary’s Certificate authorizing the Request for Franchise Verification and designating the authorized representative/s to file the Request for Clearance of Accounts.(1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 photocopy)

Client LTO Office, SSS Office, Pag-ibig Office, PhilHealth Office, Philippine Postal Office , COMELEC Office, DFA Office, etc.


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Gets and Fills-out Request Form at the PACD

1. Provides the Request for Clearance of Accounts Form



2. Accepts and evaluates the attached requirements 2.1 Retrieves records, updates

None 1 hour 3 days

Administrative Aide VI Technical Division Financial Analyst II

37

operator’s ledger of account and prepares the assessment of Fees

Technical Division

3. Claims POS at Assessment Window

3. Issues Pay Order Slip (POS)

None 1 hour Financial Analyst II Technical Division

4. Proceeds to Cashier Windows for payment


Clearance of Accounts Fee: PHP 50.00 Franchise Verification: PHP 40.00

1 hour Administrative Officer III (Cashier II) Administrative Division

5. Submits Official Receipt of Payment at Assessment Window

5. Receives Request Form with Official Receipt 5.1 Transmits to Releasing Window the Clearance of Accounts of Operators

None 4 hours

Financial Analyst II (Technical Division) Financial Analyst II (Technical Division)

6. Receives Clearance of Accounts at Releasing Window

6. Releases Clearance of Accounts to clients.


TOTAL: PHP 90.00 4 days

38

HIGHLY TECHNICAL TRANSACTIONS

12. ISSUANCE OF SPECIAL PERMIT DURING SPECIAL

HOLIDAYS / ISSUANCE OF PROVISIONAL AUTHORITY

An application/petition filed by any PUB CPC holders who intends to operate

out of its approved route during national/declared special holidays which must be

filed within the prescribed period.




Government-to-Client – G2C

Who may avail: Only Operators of PUB for Special Permit/ All Operators with request/prayerfor Issuance of Provisional Authority

Relevant Issuances:

Memorandum Circular Nos. 97-007, 2015-008, 2016-014 and Board Resolution 2019-70


Sworn Petition/Application (4 Original)

Template of Petition/Application for Special Permit can be secured from Public Assistance and Complaints Desk (PACD), or LTFRB website: www.ltfrb.gov.ph

Valid Government-Issued Identification Card with photograph of Applicant/Petitioner and current address (1 Original and 1 Photocopy)


Light Blue Folder Office Supply Store

Current LTO Official Receipt (OR) and Certificate of Registration (CR) of vehicle/s not more than 10 years old (1 Original for presentation and 1 Photocopy)


Valid Passenger Accident Insurance Coverage of theCurrent Year(1 Original and 1 Photocopy)

Accredited Insurance Company

Official Receipt (after payment of filing fee) (1 Original for presentation and 1 Photocopy)

Cashier


Technical Section

For Authorized Representatives

39

(Individual Operators):









For Cooperatives, Corporation and Partnership:

Board Resolution or Secretary Certificate authorizing the filing of Petition for Special Permit of the unit/s and designating the authorized representative/s to file Petition (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized (1 Original for presentation and 1 Photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Gets Petition/Application and checklist of requirements

1. Provides Petition/Application form and checklist of requirements


2. Submits Sworn Petition/Application with requirements at the Receiving Window 2.1 Claims POS at the Assessment Window

2. Accepts and authenticates the attached requirements 2.1 Assesses fees and issues Payment Order Slip (POS)

None 3 hours 1 day



3. Receives payment & issues

Filing Fee:

1 hour Administrative Officer III

40

Official Receipt For 1st 2 units: PHP 250.00 Succeeding units: PHP 70.00/unit Legal Research Fee: PHP 10.00 Franchise Verification Fee: PHP 40.00

(Cashier II) Administrative and Financial Section

4. Submits the Official Receipt of Payment at the Assessment Window

4. Receives the Official Receipt from the applicant

None 2 hours


4.1 Reviews, drafts the Order and forwards to the Regional Director

None 3 days

Chief Transportation Development Officer (Division Chief) Technical Section

4.2 Reviews, signs the Order


4.3 Enters the Order in the Docket Book 4.4 Segregates the Order 4.5 Forwards Copy of Order to Releasing Window

None 1 day 1 day 1 day


5. Claims Order at 5. Releases None 1 hour and 45 Administrative

41

Releasing Window

Order minutes Aide VI Technical Section

TOTAL: For 1st 2 units: PHP 300.00 Succeeding units: PHP 70.00/unit

11 days

Note:

• For Inter-regional routes with request/motions for Special Permit/Issuance of

Provisional Authority, the same process as stated above will be followed. It

may be filed at the Central Office or at the Region where the base of

operation of the applicant is located, which may be approved by the Regional

Director of concerned RFRO, by “Authority of the Board”. The issuing RFRO

shall submit to the Central Office a monthly report containing a detailed list of

Special Permits and/or Provisional Authorities issued.

13. PETITION FOR ADOPTION OF TRADE NAME

An application/petition filed by any CPC holder who intends to adopt and secure

business/trade name with the Department of Trade and Industry.


Classification: Highly Technical

Type of Transaction: Government-to-Client (G2C)

Who may avail: All CPC Holders

Relevant Issuances: Memorandum Circular Nos. 2004-010 and 2005-011



Template of Petition/Application for Adoption of Trade Name can be secured from Public Assistance and Complaints Desk (PACD) or LTFRB website: www.ltfrb.gov.ph



Valid Certificate of Business Name (1 Original for presentation and 1

Department of Trade and Industry

42

Photocopy)

Golden Yellow Folder Office Folder Supply







LTO Office, SSS Office, Pag-IBIG Office, PhilHealth

Office, PhilPost Office, COMELEC Office, DFA

Office, etc.


Board Resolution or Secretary Certificate authorizing the filing of Adoption of Trade Name of the unit/s and designating the authorized representative/s to file Petition (1 Original and 1 Photocopy) Valid Government-Issued ID of the authorized (1 Original for presentation and 1 Photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Gets Petition/Application form and checklist of requirements at the PACD



2. Submits sworn Application/Petition with requirements at the Receiving Window

2. Accepts and authenticates the attached requirements 2.1 Assesses

None 3 hours 1 day

Administrative Aide VI Technical Section Financial Analyst II

43

fees, retrieves records, updates operator’s ledger of account

Technical Section


3. Issues Payment Order Slip (POS)



3. Receives payment and issues Official Receipt

Filing Fee: PHP 250.00 Legal Research Fee: PHP 10.00 Franchise Verification Fee: PHP 40.00


5. Submits the Official Receipt with the Petition and requirements at the Assessment Window 5.2 Receives the stamped received Petition

5. Receives the OR and the Petition 5.1 Officially receives the Petition 5.2 Issues the received copy of the Petition

None None None

1 hour, 30mins 15 minutes 15 minutes

Financial Analyst II Technical Section TDO II Technical Section Administrative Aide Technical Section

5.2 Evaluates and drafts the

None 3 days

Administrative Aide Chief Transportation Development Officer (Section Chief)

44

Technical Section

5.3 Reviews and signs the Order Regional Director remands the Order to Technical Section should there be any comment or correction


5.4 Enters the Order in the Docket Book 5.5 Segregates the Order 5.6 Encodes the Order in the Franchise Processing System (FPS)


Records Officer I Technical Section Records Officer I Technical Section Records Officer I Technical Section

6. Claims Order at the Releasing Window

6. Releases Order

None 1 hour and 45 minutes


TOTAL: PHP 300.00 11 days and 1 hour

14. PETITION FOR AUTHORITY TO INSTALL ADVERTISING

SIGNS ON AUTHORIZED UNIT/S

An application/petition filed by any CPC holder who intends to install

advertising on their authorized unit/s.




Government-to-Client (G2C)

Who may avail: For PUV Operators with valid CPC

Relevant Issuances:

Memorandum Circular Nos. 87-007, 87-007-A, 93-009, 2006-010, 2006-057, 2007-008, 2013-005, 2015-029 and 2017-020

45



Template of Petition/Application for Authority to Install Transit Advertisement can be secured from Public Assistance and Complaints Desk (PACD), or

LTFRB website: www.ltfrb.gov.ph



Lavender Folder Office Supply Store

Current LTO OR/CR of authorized unit/s (1 Original for presentation and 1 Photocopy)


Contract between operator and advertising agency ‘s authorized representative (indicate the duration/units to be used)(1 Original for presentation and 1 Photocopy)

Client

Details of the design, dimension, material, and mounting (1 Photocopy)

Client











Board Resolution/ Secretary’s Certificate authorizing the Authority to Install Transit Advertisement and designating the authorized representative/s to file Petition (1 Original for presentation and 1 Photocopy)

Client

46

Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 photocopies)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




2. Submits Sworn Petition/Application with requirements at the receiving window

2. Accepts and authenticates the attached requirements 2.1 Assesses fees, retrieves records, updates operator’s ledger of account

None 3hours 1 day


3. Claims POS at the receiving window





PUB Filing Fee: PHP600.00 (1st 2 units) PHP 200.00 (excess/unit) Advertising Permit Fee: PHP 10,000.00 (1st 5 units) PHP 1,000.00 (excess/unit) TAXI Filing Fee:

1hour Administrative Officer III (Cashier II) Administrativeand Financial Section

47

PHP600.00 (1st 2 units) PHP 200.00 (excess/unit) Advertising Permit Fee: PHP 7,500.00 (1st 5 units) PHP 500.00 (excess/unit) PUJ Filing Fee: PHP 600.00 (1st 2 units) PHP 200.00 (excess/unit) Advertising Permit Fee: PHP5,000.00 (1st 5 units) PHP400.00 (excess/unit) Legal Research Fee: PHP 10.00 Franchise Verification Fee: PHP 40.00

5. Submits the Official Receipt with the Petition and requirements at the Assessment Window

5. Receives the OR and the Petition

None

1 hour, 30mins


48

5.2 Receives the stamped received Petition

5.1 Officially receives the Petition 5.2 Issues the received copy of the Petition

None None


TDO II Technical Section Administrative Aide Technical Section

5.1 Evaluates and drafts the Order

None 3 days

Chief Transportation Development Officer (Section Chief) Technical Section

5.2 Reviews, and signs the Order Regional Director remands the Order to Technical Division should there be any comment or correction


5.3 Enters the Order to the Docket Book 5.4 Segregates the Order 5.5 Encodes the Order in the Franchise Processing System (FPS)



6. Claims Order at releasing window

6. Releases Permit



TOTAL: PUB Filing Fee: PHP610.00 (1st 2 units)

11 days and 1 hour

49

PHP 200.00 (excess/unit)

Advertising Permit Fee: PHP 10,000.00 (1st 5 units) PHP 1,000.00 (excess/unit)

TAXI Filing Fee: PHP610.00 (1st 2 units) PHP 200.00 (excess/unit) Advertising Permit Fee: PHP 7,500.00 (1st 5 units) PHP 500.00 (excess/unit) PUJ Filing Fee: PHP 610.00 (1st 2 units) PHP 200.00 (excess/unit) Advertising Permit Fee: PHP5,000.00 (1st 5 units) PHP400.00 (excess/unit) Legal Research Fee: PHP

50

10.00 Franchise Verification Fee: PHP 40.00

15. PETITION FOR CANCELLATION OF FRANCHISE

An application/petition filed by any CPC holder who intends to cancel his/her

franchise for the reason that he/she is no longer interested to operate public utility

service.






Relevant Issuances:

Commonwealth Act 146



Template of Petition/Application for Cancellation of Franchise can be secured from Public Assistance and Complaints Desk (PACD) or LTFRB website: www.ltfrb.gov.ph



Current LTO OR/CR of authorized unit/s (1 Original for presentation and 1 Photocopy)


Latest Decision (1 Original for presentation and 1 Photocopy)

Client/LTFRB-Technical Section

Surrender of Plates / Return Receipt of Plates (RRPL) In case of lost plate: Duly notarized Affidavit of Loss (1 Original and 1 Photocopy) Certificate of No Apprehension (1 Original and 1 Photocopy) Police Report (1 Original and 1

LTFRB-Technical Section Any Law/Notary Public Office Land Transportation Office Highway Patrol Group Headquarters

51

Photocopy) In case of improvised plates: Certification and authorization to use improvised plates In case of non-availability of For-Hire Plate: Certification and authorization to use the private plates as For Hire plates pending the manufacture of the yellow plates

Land Transportation Office Land Transportation Office





Board Resolution/ Secretary’s Certificate authorizing the Cancellation of Franchise and designating the authorized representative/s to file Petition (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized (1 Original for presentation and 1 Photocopies)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Gets Petition/Application form and checklist of requirements at



52

the PACD


2. Accepts and authenticates the attached requirements. 2.1 Assesses fees, retrieves records, updates operator’s ledger of account, and issues Payment Order Slip (POS)

None 3 hours 1 day







Filing Fee: PHP 250.00 (1st 2 units) PHP 70.00 (excess/unit) Clearance of Accounts Fee: PHP 50.00 Legal Research Fee: PHP 10.00 Franchise Verification Fee: PHP 40.00 Penalty Fee: PHP 250.00/month/unit – for non-


53

registration of unit (extension fees)

5. Submits the Official Receipt with the Petition and requirements at the Assessment Window 5.2 Receives the stamped received Petition and Clearance of Account

5. Receives the OR and the Petition, and prepares clearance of account 5.1 Officially receives the Petition 5.2 Issues the received copy of the Petition and Clearance of Account

None None None



5.3 Evaluates the submitted application and requirements, and drafts Order

None 3 days Chief Transportation Development Officer (Section Chief) Technical Section

5.4 Reviews, and signs the Order Regional Director remands the Order to Technical Section should there be any comment or correction

3 days Director II Office of the Regional Director

5.5 Enters the Order to the Docket Book 5.6 Segregates the Order

None 1 day 1 day


54

5.7 Encodes the Order in the Franchise Processing System (FPS)

1 day


6. Releases Order



TOTAL: PHP 350.00 (1st 2 units) PHP 70.00 (excess/unit)

Penalty Fee: PHP 250.00/month/unit – for non-registration of unit (extension fees)

11 days and 1 hour

16. PETITION FOR CHANGE OF VENUE OF LTO REGISTRATION

An application/petition filed by any CPC holder who intends to transfer to

another LTO District Office for registration purposes.






Relevant Issuances:

Memorandum Circular No. 2008-023

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE


Template of Petition/Application for Change of Venue of LTO Registration can be secured from Public Assistance and Complaints Desk (PACD) or

55


Valid Government-Issued Identification Card of Applicant/Petitioner (1 Original and 1 Photocopy)


Current LTO OR/CR of authorized unit (1 Original for presentation and 1 Photocopy)






Board Resolution/ Secretary’s Certificate authorizing the Change of Venue of Registration and designating the authorized representative/s to file Petition (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized (1 Original for presentation and 1 Photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




2. Submits sworn Application/Petiti

2. Accepts and authenticates the attached

None 3hours


56

on with requirements at the Receiving Window

requirements 2.1 Assesses fees, retrieves records, updates operator’s ledger of account

1 day







Filing Fee: PHP 250.00 (for the first two units) PHP 70.00 (for succeeding units) Legal Research Fee: PHP 10.00 Franchise Verification Fee: PHP 40.00

1hour Administrative Officer III (Cashier II) Administrative and Financial Section


5. Receives the OR and the Petition, and prepares clearance of account 5.1 Officially receives the Petition

None None

1 hour and 30 minutes 15 minutes

Financial Analyst II Technical Section TDO II Technical Section

57

5.2 Receives the stamped received Petition and Clearance of Account

5.2 Issues the received copy of the Petition and Clearance of Account

None 15 minutes

Administrative Aide Technical Section


3 days


5.2 Reviews, and signs the Order Regional Director remands the Order to Technical Section should there be any comment or correction

3 days Director II Office of the Regional Director


1 day 1 day 1 day



6. Releases Permit




11 days and 1 hour

58

17. PETITION FOR DROPPING OF UNIT/S

An application/petition filed by any CPC holder who intends to drop his/her

authorized unit.






Relevant Issuances:

MC Nos. 87-010, 89-013, 89-013A, 89-014, 90-005, 99-001, 99-005, 2002-004, 2002-013, 2003-024, 2005-047, 2005-055, 2006-012, 2009006 and 2013-007)



Template of Petition/Application for Dropping of Unit can be secured from Public Assistance and Complaints Desk (PACD) or LTFRB website: www.ltfrb.gov.ph



Dark Brown Folder Office Supply Store

Current LTO Official Receipt (OR) and Certificate of Registration (CR) of unit to be Dropped(1 Original for presentation and 1 Photocopy) If not available: Certified True Copy of LTO OR/CR with certificate and official receipt of payment (1 Original for presentation and 1 Photocopy)


Surrender of Plates / Return Receipt of Plates (RRPL) (1 Original for presentation and 1 Photocopy) In case of lost plate: Duly notarized Affidavit of Loss (1 Original and 1 Photocopy) Certificate of No Apprehension (1 Original and 1 Photocopy) Police Report (1 Original and 1 Photocopy) In case of improvised plates: Certification and authorization to use

LTFRB-Technical Division Any Law/Notary Public Office Land Transportation Office Highway Patrol Group Headquarters Land Transportation Office

59

improvised plates In case of non-availability of For-Hire Plate: Certification and authorization to use the private plates as For Hire plates pending the manufacture of the yellow plates In case of car-napped units: Police Report (1 Original for presentation and 1 Photocopy) PNP-HPG Certificate of Non-recovery of unit (1 Original for presentation and 1 Photocopy) Alarm Sheet (1 Original for presentation and 1 Photocopy)

Land Transportation Office Highway Patrol Group Headquarters Highway Patrol Group Headquarters Highway Patrol Group Headquarters





Board Resolution/ Secretary’s Certificate authorizing the Dropping of the unit/s and designating the authorized representative/s to file Petition(1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 Photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

60






None 3hours 1 day







Filing Fee: PHP 250.00 (1st 2 units) PHP 70.00 (excess/unit) Clearance of Accounts Fee: PHP 50.00 Legal Research Fee: PHP 10.00 Franchise Verification Fee: PHP 40.00 Penalty Fee: PHP


61

250.00/month/unit – for non-registration of unit (extension fees)



None None None




None 3 days


5.2Reviews and signs the Order Regional Director remands the Order to Technical Section should there be any comment or correction


5.3 Enters the Order in the Docket Book 5.4 Segregates

None 1 day 1 day


62

the Order 5.5 Encodes the Order in the Franchise Processing System (FPS)

1 day


6. Releases Order



TOTAL: PHP 350.00 (1st 2 units) PHP 70.00 (excess/unit) Penalty Fee: PHP 250.00/month/unit – for non-registration of unit (extension fees)

11 days and 1 hour

18. PETITION FOR DROPPING AND SUBSTITUTION OF

UNIT/S

An application/petition filed by any CPC holder who intends to drop his/her

authorized unit and substitute it with a new unit in compliance with the Omnibus

Franchising Guidelines.

For Buses operating within Metro Manila, only Low-Entry Buses are allowed

to substitute dropped units.






Relevant Issuances:

Memorandum Circular Nos. 87-010, 89-013, 89-013A, 89-014, 90-005, 99-001, 99-005, 2002-004, 2002-013, 2003-024, 2004-023, 2005-047, 2005-055, 2006-044, 2006-012,

63

2007-006, 2013-007 and 2018-012; Board Resolution 2013-01; Department Order No. 2017-011



Template of Petition/Application for Dropping and Substitution of Unit can be secured from Public Assistance and Complaints Desk (PACD) or LTFRB website: www.ltfrb.gov.ph







Board Resolution/ Secretary’s Certificate authorizing the Dropping and Substitution of the unit/s and designating the authorized representative/s to file Petition(1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 Photocopy)


For Unit/s to be Dropped:

Current LTO Official Receipt (OR) and Certificate of Registration of authorized unit (CR) (1 Original and 1 Photocopy)


For Substitute Unit/s:

Current LTO OR/CR of proposed substitute unit (1 Original for


64

presentation and 1 Photocopy) If no OR/CR: Sales Invoice and Delivery Receipt, if not more than three (3) months (1 Original and 1 Photocopy) If no original OR/CR: Certification that the original is in the custody of the bank/financial institution (1 Original for presentation and 1 Photocopy) Certificate of Bank Conformity on the registration of the new unit as For Hire (1 Original for presentation and 1 Photocopy) If imported unit or rebuilt unit: LTO certification on Year Model pursuant to JAO 2014-02 (for TH only) (1 Original for presentation and 1 Photocopy)

Motor Vehicle Supplier Bank/Financial Institution Bank/Financial Institution Land Transportation Office

Surrender of Plates / Return Receipt of Plates (RRPL) (1 Original for presentation and 1 Photocopy) In case of lost plate: Duly notarized Affidavit of Loss (1 Original and 1 Photocopy) Certificate of No Apprehension (1 Original and 1 Photocopy) Police Report (1 Original and 1 Photocopy) In case of improvised plates: Certification and authorization to use improvised plates In case of non-availability of For-Hire Plate: Certification and authorization to use the private plates as For Hire plates pending the manufacture of the yellow plates

LTFRB-Technical Section Any Law/Notary Public Office Land Transportation Office Highway Patrol Group Headquarters Land Transportation Office Land Transportation Office

65

In case of Car-napped units: Police Report (1 Original for presentation and 1 Photocopy) PNP-HPG Certificate of Non-recovery of unit (1 Original for presentation and 1 Photocopy) Alarm Sheet (1 Original for presentation and 1 Photocopy)

Highway Patrol Group Headquarters Highway Patrol Group Headquarters Highway Patrol Group Headquarters

Lemon Yellow Folder Office Supply Store

LTFRB Motor Vehicle Inspection Report of the substitute unit/s (1 Original and 1 Photocopy)

LTFRB – Technical Section

Picture of substitute unit/s during inspection (4 Original and 4 Photocopies)

Client




FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE






None 3hours 1 day







Filing Fee: PHP 250.00 (1st 2 units)


66

PHP 70.00 (excess/unit) Clearance of Accounts Fee: PHP 50.00 Legal Research Fee: PHP 10.00 Franchise Verification Fee: PHP 40.00 Penalty Fee: PHP 250.00/month/unit – if the same is not currently registered

5. Submits the Official Receipt with the Petition and requirements at the Assessment Window 5.2 Receives the stamped received Petition and

5. Receives the OR and the Petition, and prepares clearance of account 5.1 Officially receives the Petition 5.2 Issues the received copy of the Petition and

None None None



67

Clearance of Account

Clearance of Account


None 3 days





1 day 1 day 1 day



6. Releases Permit




Penalty Fee:

11 days and 1 hour

68

PHP 250.00/month/unit – if the same is not currently registered

NOTES:

• For substitute unit, the OR/CR or Sales Invoice and Delivery Receipt must be in the

name of the franchisee;

• LTFRB to verify that substitute unit (Unit Verification) if not yet authorized in other

CPC;

• All substitute units must be compliant with the OFG and DTI-PNS, brand

new(current or preceding year at the time of application), Euro 4 or better emission

engine, except for the following:

1. TNVS - substitute unit must not be more than 3 years old, upon filing of the

Petition, Euro 4 or better emission engine.

2. School Transport – substitute unit must not be more than 3 years old upon

filing of the Petition and with front seating arrangement. (MC No. 2014-012, MC No.

2015-007), Euro 4 or better emission engine.

3. Truck for Hire – proposed substitute unit must be newer than the unit to be

dropped and not be more than 15 years.

19. PETITION FOR REGISTRATION IN-LIEU OF

AUTHORIZED UNIT/S

CPC holder who intends to register a new unit in lieu of the authorized unit

that is not yet registered as for hire. The same can be availed of within one (1) year

from issuance of the decision.






Relevant Issuances:

Memorandum Circular Nos. 87-006, 89-011 and 2005-011; Board Resolution 2013-01



Template of Petition/Application for Register In-Lieu can be secured from Public Assistance and

69

Complaints Desk (PACD), or LTFRB website: www.ltfrb.gov.ph



Fuschia Folder Office Supply Store

Certification indicating that the unit has not been registered as For Hire vehicle (1 Original for presentation and 1 Photocopy)


Current LTO OR/CR of new unit (1 Original for presentation and 1 Photocopy) if not available: Sales invoice and delivery receipts if not more than three (3) months (1 Original for presentation and 1 Photocopy) If no original OR/CR: Certification that the original is in the custody of the bank/financial institution (1 Original for presentation and 1 Photocopy) Certificate of Bank Conformity on the registration of the new unit as For Hire (1 Original for presentation and 1 Photocopy) In case of imported unit or rebuilt units: Certification on Year Model pursuant to JAO 2014-02 (for TH only) (1 Original for presentation and 1 Photocopy)

Land Transportation Office Vehicle Manufacturer Bank/Financial Institution Bank/Financial Institution Land Transportation Office

Motor Vehicle Inspection Report of the new unit/s with pictures taken during inspection (4 Original for presentation and 4 Photocopies)

LTFRB-Technical Division Client

70

For car-napped units: Police Report (1 Original for presentation and 1 Photocopy) PNP-HPG certificate of non-recovery of unit (1 Original for presentation and 1 Photocopy) Alarm Sheet (1 Original for presentation and 1 Photocopy) For Total Wrecked units: Picture of units (4 Original for presentation and 1 Photocopy) Affidavit of unserviceability of unit by the mechanic (1 Original for presentation and 1 Photocopy) Police blotter (1 Original for presentation and 1 Photocopy) For Undelivered units: Certification from vehicle manufacturer/distributor that the unit was not delivered (1 Original for presentation and 1 Photocopy)

Highway Patrol Group Headquarters Highway Patrol Group Headquarters Highway Patrol Group Headquarters Client Mechanic Highway Patrol Group Headquarters Vehicle Manufacturer/Distributor

Sworn Undertaking to comply with the OFG Requirements (1 Original for presentation and 1 Photocopy)






Board Resolution/ Secretary’s Client

71

Certificate authorizing the Register in Lieu of the unit/s and designating the authorized representative/s to file Petition (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 Photocopies)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE






None 3hours 1 day







Filing Fee: PHP 250.00 (1st 2 units) PHP 70.00 (excess/unit) Clearance of Accounts Fee: PHP 50.00 Legal Research Fee: PHP 10.00


72

Franchise Verification Fee: PHP 40.00 Penalty Fee: PHP 250.00/month/unit – if the same is not currently registered



None None None

1 hour and 30 minutes 15 minutes 15 minutes



None 3 days


5.3 Reviews and signs the Order Regional Director remands the Order to Technical Section should


73

there be any comment or correction





6. Releases Order




Penalty Fee: PHP 250.00/month/unit – if the same is not currently registered

11 days and 1 hour

NOTES:

For substitute unit, the OR/CR must be in the name of the franchisee;

• LTFRB to verify that substitute unit (Unit Verification) if not yet authorized in other

CPC;

• All substitute units must be brand new, Euro 4 or better emission engine,

(current or preceding year at the time of application) except for the following:

1. TNVS - substitute unit must not be more than 3 years old upon filing of the

Petition.

2. School Transport – substitute unit must not be more than 3 years old upon

74

filing of the Petition and with front seating arrangement. (MC No. 2014-012, MC

No. 2015-007)

3. Truck for Hire – proposed substitute unit must be newer than the unit to be

dropped and not be more than 15 years.

• For unit proposed to be registered, the OR/CR must be in the name of the

franchisee;

• LTFRB to verify that the new unit (Unit Verification) if not yet authorized in other

CPC.

20. PETITION FOR RE-REGISTRATION OF UNIT/S

An application/petition by any CPC holder who intends to re-register unit/s

previously placed under storage.






Relevant Issuances:

MC 2004-023 as amended by MC 2006-044



Template of Petition/Application for Re-Registration of Unit can be secured from Public Assistance and Complaints Desk (PACD) or LTFRB website: www.ltfrb.gov.ph



White Folder Office Store Supply

Current LTO OR/CR (1 Original for presentation and 1 Photocopy)


LTFRB Motor Vehicle Inspection Report with attached picture taken during inspection(4 Original for presentation and 1 Photocopy)

LTFRB-Technical Section

Order of Storage not exceedingsixty(60) days subject to one (1) extension period of sixty (60) days (1 Original for presentation and

Client/LTFRB-Records Section

75

1 Photocopy)





Board Resolution/ Secretary’s Certificate authorizing the Dropping of the unit/s and designating the authorized representative/s to file Petition(1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized (1 Original for presentation and 1 Photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Assists client in filling out Petition/Application




None 3hours 1 day


3. Claims POS at 3. Issues None 1 hour Financial Analyst

76

Assessment Window

Payment Order Slip (POS)

II Technical Section



Filing Fee: PHP 250.00 (1st 2 units) PHP 70.00 (excess/unit) Clearance of Accounts Fee: PHP 50.00 Legal Research Fee: PHP 10.00 Franchise Verification Fee: PHP 40.00 Penalty Fee: PHP 250.00/month/unit – for non-registration of unit (extension fees)



5. Receives the OR and the Petition, and prepares clearance of account 5.1 Officially receives the Petition

None None

1 hour and 30 minutes 15 minutes

Financial Analyst II Technical Section TDO II Technical Section

77

5.2 Receives the stamped received Petition and Clearance of Account

5.2 Issues the received copy of the Petition and Clearance of Account

None

15 minutes

Administrative Aide Technical Section


None 3 days






Records Officer I Technical Division


6. Releases Order




11 days and 1 hour

78

Penalty Fee: PHP 250.00/month/unit – for non-registration of unit (extension fees)

21. PETITION FOR UPGRADE/DOWNGRADE OF UNIT/S

An application/petition filed by any CPC holder who intends to request for

authorization to convert specification of unit from Non-Air conditioned to Air

conditioned and vice versa.






Relevant Issuances:

Memorandum Circular Nos. 89-001, 90-022 and 2005-011



Template of Petition/Application for Upgrade/Downgrade of Unit can be secured from Public Assistance and Complaints Desk (PACD) or LTFRB website: www.ltfrb.gov.ph

Valid Government-Issued Identification (1 Original and 1 Photocopy)


Beige Folder Office Supply Store

Current LTO OR/CR of authorized unit (1 Original for presentation and 1 Photocopy)

Land Transportation Unit

LTFRB Motor Vehicle Inspection Report with picture of unit during inspection(4 Original for presentation and 4Photocopies)

LTFRB-Technical Section


79










Board Resolution/ Secretary’s Certificate authorizing the Upgrading/Downgrading of the unit/s and designating the authorized representative/s to file Petition(1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 Photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE






None 3hours 1 day


3. Claims POS at 3. Issues None 1 hour Financial Analyst

80

Assessment Window

Payment Order Slip (POS)




Filing Fee: PHP 250.00 (1st 2 units) PHP 70.00 (excess/unit) Clearance of Accounts Fee: PHP 50.00 Legal Research Fee: PHP 10.00 Franchise Verification Fee: PHP 40.00




None None None

1 hour and 30 minutes 15 minutes 15 minutes


5.3 Evaluates the submitted application and requirements, and drafts

None 3 days

Chief Transportation Development Officer (Section Chief)

81

Order

Technical Section





Records Officer I Technical Division


6. Releases Order




11 days and 1 hour

82

22. PETITION TO WITHDRAW APPLICATION

Any CPC holder/New Applicant who intends to withdraw previously filed

applications.





Who may avail: All CPC Holders/ New Applicants

Relevant Issuances:



Template of Petition/Application to Withdraw Application can be secured from Public Assistance and Complaints Desk (PACD), or LTFRB website: www.ltfrb.gov.ph



Copy of Petition previously filed Client





Board Resolution/ Secretary’s Certificate authorizing to Withdraw Application and designating the authorized representative/s to file Petition(1 Original for presentation and 1 Photocopy)

Client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Gets 1. Provides None 15 minutes Administrative

83

Petition/Application form and checklist of requirements at the PACD

Petition/Application form and checklist of requirements

Aide VI PACD



None 3hours 1 day







Filing Fee: PHP 250.00 Legal Research Fee: PHP 10.00


5. Submits the Petition/Application with Official Receipt of Payment at the Assessment Window

5. Receives the Sworn Petition/Application from the applicant

None 2 hours Financial Analyst II Technical section


None 3 days


5.2 Reviews, and signs the Order Regional Director


84

remands the Order to Technical Division should there be any comment or correction





6. Releases Order



TOTAL: PHP 260.00 11 days and 1 hour

23. PETITION FOR SPECIAL PERMIT IN THE INTERIM

To temporarily operate units in compliance to Omnibus Franchising

Guidelines (OFG).





Who may avail: Operator (PUB)

Relevant Issuances:



Template of Petition/Application for Register In-Lieu can be secured from Public Assistance and Complaints Desk (PACD) or LTFRB website: www.ltfrb.gov.ph

Valid Government-Issued Identification Card with photograph of Applicant/Petitioner and current


85

address (1 Original and 1 Photocopy)

Valid Passenger Accident Insurance Coverage of the Current Year (1 Original for presentation and 1 Photocopy)

Accredited Insurance Company

Official Receipt (after payment of filing fee) ((1 Original for presentation and 1 Photocopy)

LTFRB Cashier


LTFRB Technical Section

Light Blue Folder Office Supply Store

Current LTO Official Receipt (OR) and Certificate of Registration (CR) of vehicle/s not more than: PUB–5years old UV – 3 years old If the unit is not registered/ owned by the applicant: Contract of Lease (1 Original for presentation and 1 Photocopy) If the unit is not yet registered: Sales Invoice and Delivery Receipt

Land Transportation Office Lessor of unit Vehicle manufacturer/distributor





Board Resolution/ Secretary’s Certificate authorizing the Special Permit for Interim and designating the authorized representative/s to file Petition(1 Original for presentation

Client

86

and 1 Photocopy) Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 Photocopy)


For Newly Selected Applicants: Notice of Selection Signed by the Board/ Regional Director (1 Original for presentation and 1 Photocopy)

LTFRB-Office of the Executive Director/Technical Division/Information System Management Division


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE





2. Accepts and authenticates the attached requirements. 2.1 Assesses fees, retrieves records, updates operator’s ledger of account

None 3hours 1 day







Filing Fee: PHP 250.00 (1st 2 units) PHP 70.00 (excess/unit) Legal Research Fee: PHP 10.00


5. Submits the Official Receipt

5. Receives the OR and the

None

1 hour, 30mins

Financial Analyst II

87

with the Petition and requirements at the Assessment Window 5.2 Receives the stamped received Petition

Petition, 5.1 Officially receives the Petition 5.2 Issues the received copy of the Petition

None None


Technical Section TDO II Technical Section Administrative Aide Technical Section


None 3 days








6. Releases Order


Administrative Aide VI Technical

88

Section

TOTAL: PHP 260.00 (1st 2 units) PHP 70.00PHP (excess/unit)

11days and 1 hour

24. REQUEST FOR INSPECTION OF UNIT/S

To verify the availability of unit/s and compliance to the policies of the Board

prior to the issuance of a Certificate of Public Convenience.




Who may avail: Public Utility Vehicle Operator

Relevant Issuances:






Current LTO OR/CR of units subject for inspection (1 Original for presentation and 1 Photocopy)

Land Transportation Office (LTO)

Decision (1 Original for presentation and 1 Photocopy)

Client

Picture of inspected unit (4 Original and 4 Photocopies)

Client

Picture of devices required under OFG (4 Original and 4 Photocopies)

Client




Client




89




Board Resolution/ Secretary’s Certificate authorizing the Request for Unit/s Inspection and designating the authorized representative/s to file Petition (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized (1 Original for presentation and 1 photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Gets Request form and checklist of requirements at PACD

1. Provides Request form and checklist of requirements


2. Submits Request Form at the Receiving Window

2. Accepts and authenticates the attached requirements 2.1 Prepares the assessment of fees

None 3 hours 1 hour


3. Claims the POS at the Assessment Window





BUS and TH: PHP100.00/unit Smaller Denomination: (i.e. Van/SUV, PUJ, TX) PHP 50.00/unit


5. Submits Request Form and Official

5. Accepts the Request Form


90

Receipt at PACD 5.1 Forwards the Request Form to the Transport Inspector

6. Assists the Transport Inspectors for the conduct of scheduled inspection

6. Conducts actual unit inspection 6.1 Prepares the Motor Vehicle Inspection Report and forwards the same, together with the pictures of inspected unit, to the Chief Transportation Development Officer

None 1 day (Depending on the number of units/fleets to be inspected 1 day

Transportation Inspector Technical Section

6.2 Evaluates the inspection report, signifies compliance of the unit/s to existing policies 6.3 Signs the Motor Vehicle Inspection Report

None 1 day 1 day

Chief Transportation Development Officer (Section Chief) Technical Section Chief Transportation Development Officer (Section Chief) Technical Section

6.4 Records the report in the database and forwards to PACD for release


7. Claims the Motor Vehicle Inspection Report and submits a copy of

7. Issues the Motor Vehicle Inspection Report/s


91

the Official Receipt

TOTAL: BUS and TH: PHP 100.00/unit Smaller Denomination: (i.e. Van/SUV, PUJ, TX) PHP 50.00/unit

4 days 7 hours 45 minutes

25. REQUEST FOR INSPECTION OF GARAGE

To verify the availability of a garage prior to the issuance of a Certificate of

Public Convenience




Who may avail: Public Utility Vehicle Operator

Relevant Issuances: Memorandum Circular Nos. 97-009-A, 2006-026, 2007-007, 2007-028, 2007-029, 2011-012, 2017-027 Department Order No. 2017-011




Valid Government-Issued Identification Card of Applicant/Petitioner (1 Original and 1 Photocopy)


If Owned: Transfer Certificate of Title or Tax Declaration of the proposed garage (1 Original for presentation and 1 Photocopy) If Not Owned: Transfer Certificate of Title or Tax Declaration of the proposed garage (1 Original for presentation and 1 Photocopy)

Land Registration Authority, City Hall Land Registration Authority, City Hall, Owner of the garage

92

Contract of Lease or Notarized Authority to use the garage from the owner (1 Original for presentation and 1 Photocopy)










Board Resolution/ Secretary’s Certificate authorizing the Request for Garage Inspection and designating the authorized representative/s to file Petition (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the authorized representative (1 Original for presentation and 1 photocopy)



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Gets Request form and checklist of requirements at PACD

1. Provides Request form and checklist of requirements


2. Submits Request Form at the Receiving Window

2. Accepts and authenticates the attached requirements 2.1 Prepares

None 3 hours 1 hour

Administrative Aide VI Technical Section Financial Analyst II

93

the assessment of fees

Technical Section

3. Claims the POS at the Assessment Window





For 1- 10 units: PHP 100 per garage For 11-30 units: PHP 200 per garage For 31-50 units: PHP 500 per garage For 50 units and above: PHP 1000 per garage Franchise verification: PHP 40


5. Submits Request Form and Official Receipt at PACD

5. Accepts the Request Form 5.1 Forwards the Request Form to the Transportation Development Officer II


5.2Schedules the Garage Inspection 5.3 Informs the Client of the

None 3 hours

Transportation Development Officer Technical Section

94

Client of the scheduled Garage Inspection via SMS

6. Assists the Transport Inspectors at the garage for the conduct of scheduled inspection

6. Conducts actual Garage inspection based on the scheduled date 6.1 Prepares the Garage Inspection Report

None 1 day

Transportation Inspector Technical Section

6.2 Evaluates the Garage Inspection Report, signifies compliance of the unit/s to existing policies 6.3 Signs the Garage Inspection Report

1 day


6.4 Records the report in the database and forwards to PACD for release


7. Claims the Garage Inspection Report and submits a copy of the Official Receipt

7. Issues the Motor Vehicle Inspection Report/s


TOTAL: For 1- 10 units: PHP 140 per garage with FV

For 11-30 units:

3 days 2 hours and 45 minutes

95

PHP 240 per garage with FV

For 31-50 units: PHP 540 per garage with FV

For 50 units and above: PHP 1040 per garage with FV

26. ROUTE SURVEY/REVALIDATION

To assess proposed new route or modification of route if justifiable or

viable and without conflict with existing routes. Take note that the proponent

of the route does not acquire exclusive right to apply should the requested

route be opened for application.

Proponent of the route is informed of the opening of the route through a

Memorandum Circular duly published in the UP Law Center and LTFRB

website.

.

Section: Technical Section (RFRO), and PUVMP-PMO

Classification: Highly-Technical


Government-to-Government – G2G Government-to-Client – G2C Government-to-Business Entity – G2B

Who may avail: Existing/Prospective Operator, LGU, Government Entities/Officials


Letter request

Route Map of Requested Route

Client (individual, corporation, cooperative,

consortium, etc.)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Intra-Regional Route

1. Sends requests to the Office of the Regional Director

1. Receives the letter of request

None 3 minutes

1.1 Forwards the letter request to the

None 2 minutes

96

Transportation Development Officer

1.2 Schedules the route survey 1.3 Conducts actual route survey 1.4 Prepares route survey report to be forwarded to the Office of the Regional Director

None 5 days 5 days 5 days

Transportation Development Officer II Technical Section Project Management Officer PUVMP-PMO

1.5 Office of the Regional Director forwards the Route Survey Report to the NPMO

None 1 day Director II Office of the Regional Director

TOTAL: None 16 days and 5 minutes

Note: Client thru the concerned RFRO/RPMO shall be informed of

the effectivity of the duly published MC by the Administrative

Division. Timeframe for scheduled route survey may vary.

27. ENLISTMENT FOR DRIVER’S ACADEMY

Training/Seminar comprising of four (4) subjects/modules to help improve the

behavior and driving skillsof all Public Utility Vehicle drivers





Who may avail: All Denominations

Relevant Memorandum Circular No. 2017-013

97

Issuances:


Driver's Academy ScheduleForm (2 Original)

Public Assistance and Complaints Desk (PACD) or LTFRB website: www.ltfrb.gov.ph

Valid Professional Driver’s License (1 Photocopy)


Recent 2x2 picture of the Driver Client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Requests for schedule to attend the Driver's Training

1. Issues Driver's Academy Schedule Form


2. Submits duly accomplished n form at PACD

2. Accepts the duly accomplished form with the attached requirements 2.1 Schedules the conduct of seminar

None 15 minutes 1 hour

Administrative Aide VI PACD

3. Receives the schedule of seminar at PACD

3. Gives a copy of the received form with the schedule of seminar 3.1 Encodes the application or the list of participants


Administrative Aide VI PACD Administrative Aide VI PACD

4. Attends the scheduled seminar

4. Conducts Seminar and examination on the date of schedule

None 1 day Director II Office of the Regional Director Chief Transportation Development Officer Technical Section

98

Transportation Development Officer II Technical Section

4.1 Checks the examination papers

None 1 day Administrative Aide VI Technical Section

4.2 Encodes personal data of drivers who attended the seminar in the database


4.3 Prints the Driver's ID for signature of the Regional Director


4.4 Signs the Driver's ID


4.5 Records in the logbook the printed Driver's ID

None 2 hours

4.2 Informs the passers, via text, on the scheduled return date to claim the Driver's ID

None 30 mins Administrative Aide VI Technical Section

5. Verifies ID at the Releasing Window

5. Verifies the ID Number of the Driver



6. Assessment of fees 6.1 Issues Payment Order Slip (POS)



Receives payment and

ID Fee: PHP 40.00

1 hour Financial Analyst II

99

issues Official Receipt

Technical Section

8.Claims the Driver’s Academy ID

7. Issues the Driver’s Academy ID


TOTAL PHP 40.00 4 days and 2hours

*(Exclusive of waiting time for the scheduled seminar)

TRANSACTIONS WITH HEARING

HIGHLY TECHNICAL TRANSACTIONS WHICH

REQUIRE THE EXERCISE OF QUASI-JUDICIAL

FUNCTION

1. ISSUANCE OF A NEW CERTIFICATE OF PUBLIC

CONVENIENCE (CPC)

An application filed by an applicant to secure a CPC for a new/developmental

route.

Office: Regional Franchising Regulatory Office

Classification: Transaction which require quasi-judicial function



Who may avail: Any person who intends to secure a new Certificate of Public Convenience

Relevant Issuances:

Executive Order 202, Department Order Nos. 2015-018, 2017-011, Memorandum Circular Nos. 92-009, 97-1097, 2010-22, 2011-018, 2011-014, 2011-016, 2013-004, 2013-006, 2015-011, 2015-008, 2019-013


Application alleging proof of

citizenship, financial capacity with

annexes and indicating therein the

email address and contact number of

Applicant and verification and

certification against Non-Forum

Shopping (4 Original Copies)

Template of Application for New CPC can be

secured from Public Assistance and Complaints

Desk (PACD), or

LTFRB website: www.ltfrb.gov.ph, or


100

The Petition/Application must be

notarized

Notary Public

Orange Folder Office Supply Store

One (1) photocopy of each of the following documentary requirements. Originals

to be presented during hearing.

LTO OR/CR of authorized unit/s with

year model.

If unit is encumbered:

Certificate of Conformity

If unit is leased:

Affidavit of Undertaking

If unit is imported or rebuilt:

Certificate of Year Model (JAO 2014-

02) TH

Land Transportation Office where the unit is

registered

Bank/Financial Institutor



registered

Except for individual PUJ operator :

Certificate of Business Name

Department of Trade and Industry office where

the applicant is registered

Proof of Filipino Citizenship

For Individual Applicant:

Proof of Filipino citizenship (Birth

Certificate, Passport, Voter’s ID or

any valid Government-issued

Identification Card showing

citizenship

For Juridical Entity:

For Corporation

Articles of Partnership/Incorporation

and By-laws

Certificate of Registration

For Cooperative

Articles of Cooperation and By Laws


Philippine Statistics Authority (PSA), Department

of Foreign Affairs (DFA), Commission on Election

(COMELEC), Municipal/City,Local Civil Registrar

Securities and Exchange Commission office

where the applicant is registered



Cooperative Development Authority



101

Endorsement Office of the Transport Cooperative

Proof of Existence and Sufficiency of Garage

If the Applicant is the owner:

Transfer Certificate of Title (TCT)/

Tax Declaration in the name of the

applicant

If the Applicant is not the owner:

Notarized Contract of

Lease/Authority to use with TCT of

Lessor

Register of Deeds Office in the City or

Municipality where the property is located

Contract of Lease or Authority to Use Garage

may be made by the applicant or his/her counsel

Proof of Financial Capability

Stamped received of Latest Income

Tax Return or Certificate of

Registration with BIR (Transportation

as line of business), if newly

registered operator

If PUJ, TX, TNVS, STS, TC and UV:

Proof of Bank Deposit in the amount

of PHP20,000/unit

If PUB, SHB, TB, and TH:

PHP50,000 per unit

For operators with more than three

(3) units:

Audited Financial Statement

Revenue District Office of Bureau of Internal

Revenue where the applicant is duly registered

Banks or any financial institutions where the

money or fund of the applicant is deposited



Client

LTFRB Motor Vehicle Inspection

Report with picture of unit during

inspection

Client

For applications under PUVMP:

Fleet Management System with

organized vehicle dispatch procedure

(except for Taxi, Truck for Hire,

Tourist Transport Service, Shuttle

Bus, School Transport Service)

Applicant’s own devised Fleet Management

System or from Any Fleet Management Service

Provider

For applications under PUVMP:

Automatic Fare Collection System

(AFCS) for Highly Urbanized Cities

(HUCs) (except for Truck for Hire,

Tourist Transport Service, Shuttle

Any Automatic Fare Collection System Provider

102

Bus, School Transport Service). For

Rural Areas, Undertaking to comply

with the AFCS

If with at least ten (10) units:

Proof of compliance to Tree Planting

requirement (MC No. 2020-076) with

pictures

Local Government Unit (LGU) and/or Department

of Environment and Natural Resources (DENR)

For Tourist Transport Service

Valid Department of Tourism (DOT)

and Department of Transportation

(DOTr) Endorsement Letters per

Department Order No. 2013-004

(indicate area of operation)

Department of Tourism (DOT) and Department of

Transportation (DOTr) offices

For School Transport Service

Valid Parent-Teacher Association or

School Certification/Endorsement

Letter Authorizing/Accrediting the

School Service (1 Original for


From the Association or School where the

Applicant’s School Service is accredited.

For Truck-for-Hire

Proof of public need (any of the

following)

Notarized Hauling Contract with

duration, or

Authority to Operate in Ports, Trade

Centers, Economic Zone and the like

Can be made by the contracting parties

Ports, Trade Centers and Economic Zones

For Shuttle Service

Notarized Shuttle Service Contract

with duration, time and the specific

pick up and drop off points


For UV Express Service

Proof/Certificate of Existence of

Endpoint Terminals

Owner of the property used as terminal

To be submitted during the hearing

Proof of Publication of Notice of

Hearing

a. Affidavit of Publication by

the publisher

b. Copies of publication

Private Publisher

103

Cover page: Formal Offer of

Evidence containing exhibits of all the

requirements

Client

For Authorized Representatives of Applicant









For Cooperatives

Board Resolution authorizing the

application for New Certificate of

Public Convenience and delegating

the authorized representative/s to file

application (1 Original for



authorized (1 Original for presentation

and 1 Photocopy)

From the Cooperative’s Board of Directors




For Corporations

Board Resolution/Secretary’s

Certificate authorizing the application

for New Certificate of Public

Convenience and delegating the

authorized representative/s to file




authorized (1 Original for presentation

and 1 Photocopy)

From the Corporation’s Board of Directors




104

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Gets Petition/Application form and checklist of requirements from PACD, then proceeds to the pre-evaluation


None 30 minutes Administrative

Aide VI

PACD

2. Submits the

Verified

Application/Petition

with supporting

documents at the

Receiving Window

2.Receives the

Verified

Application/Peti

tion with

supporting

documents

2.1 Prepares

the

assessment of

Fees and Filing

Fee

None 3 hours

1 day



3. Issues

Payment Order

Slip (POS)



4. Receives

payment &

issues Official

Receipt

Filing Fee:

For1st2

units:

PHP

510.00

Succeedin

g units:

PHP

70.00/unit

Legal

Research

Fee: PHP

10.00

Inspection

Fee:


105

PHP

50.00 –

PUV (with

gross

weight not

exceeding

4,500 kg)

per unit

PHP

100.00 –

bus and

truck per

unit

5. Submits the


together with the

Official Receipt

5. Officially

receives the

Application/Peti

tion and issue

claim stub and

Clearance of

Account and

forwards to

Legal

5.1 Types

Notice of

Hearing

5.2 Calendars

the schedule of

hearing

None 2 hours

1 day

22 days

Financial Analyst II Technical Section Stenographic Reporter II Legal Section Administrative Aide VI Legal Section

6. Receives the

Notice of Hearing

thru email

6. Sends the

Notice of

Hearing to the

Applicant thru

email

(Publication of

Notice of

Hearing by the

client/applicant)

None 2 days Administrative

Aide VI

Legal Section

For RFROs

106

adopting the

Special Procedure

during Community

Quarantine only:

7. Drops/submits

the sealed Formal

Offer of Evidence

10 days prior to

the scheduled

hearing at

Receiving Window

7.1 Receives the

Zoom link for the

scheduled online

hearing thru text

and/or email

7.2 Attends the

hearing by

presenting the

Original

Documents

7. Receives

the sealed

Formal Offer

of Evidence

7.1 Sends the

Zoom link 3

days prior to

the scheduled

hearing thru

text or email

7.2 Conducts

hearing

None

None

None

10 minutes

1 day

22 days

Administrative

Aide VI

Legal Section

Administrative

Aide VI

Legal Section

Attorney IV Legal Section

7. Attends

scheduled hearing

and submits Formal

Offer of Evidence

before the Hearing

Officer

7. Conducts

Hearing

7.1Drafts and

evaluates the

Decision/Order

for

recommendatio

n to the

Regional

Director

7.2 Routes the

Decision/Order

for review and

None 22 days 10 days 5 days

Attorney IV Legal Section Administrative Aide VI Attorney IV Legal Section Director II Office of the Regional Director

107

signature of the

Regional

Director

Regional

Director

remands the

Decision/Order

to

LegalSectionsh

ould there be

any comment

or correction

7.3 Enters the

Decision/Order

to the Docket

Book

7.4 Segregates

Decision/Order

7.5

EncodesDecisi

on/Order in the

Franchise

Processing

System (FPS)

2 days 1 day 1 day and 6 hours


8. Claims Decision/Order at Releasing Window

8. Releases the Decision/Order

None 2 hours Administrative Aide VI Technical Section

TOTAL: Filing Fee:

For1st2

units:

PHP

510.00

Succeedin

g units:

PHP

70.00/unit

68 days, 7 hours & 30 minutes (20 days from the date the case is submitted for Resolution)

108

Legal

Research

Fee: PHP

10.00

Inspection

Fee:

PHP

50.00 –

PUV (with

gross

weight not

exceeding

4,500 kg)

per unit

PHP 100.00 – bus and truck per unit

For Inter-

regional routes

9. Indorses and

sends the

complete

records of the

case with Draft

Decision to

Central Office

None 22 days Records Officer I/

Records Section

10. The Office

of the

Executive

Director of

Central Office

receives and

evaluates the

requirements

None 5 days Administrative Aide

VI/Office of the

Executive Director

11. The Board

evaluates and

signs the

Decision/Order

None 6 days Chairman and

Members of the

Board

109

12.1 The

Executive

Director shall

attest the

Decision/Order

12. Enters the

Decision/Order

to the Docket

Book

12.1

Segregates

Decision/Order

12.2 Encodes

Decision/Order

in the

Franchise

Processing

System (FPS)

None 2 days

2 days

1 day

2 days

Executive

Director

Executive

Assistant II

Docket Section

Administrative

Assistant II

(Stenographic

Reporter II

Docket Section

Administrative Aide VI ISMD Information Technology Officer I ISMD

13. Emails the

Decision/Order

to the

concerned

RFRO

1 day and 4

hours

Records Officer II ISMD Administrative Aide VI ISMD

14. Claims

Decision/Order at

Releasing Window

14. Releases

the

Decision/Order


TOTAL: If Inter-

Regional:

110 days, 7

hour & 30

minutes

110

2. EXTENSION OF VALIDITY OF CERTIFICATE OF PUBLIC

CONVENIENCE

An application filed by any CPC holder to extend the validity of an existing

franchise prior to its expiry.





Who may avail: CPC holder who intends to extend the validity of their existing or expired CPC

Relevant Issuances:

Executive Order No. 202, Memorandum Circular Nos. 94-011, 99-017, 2003-029, 2007-036, 2009-006, 2010-014, 2012-004, 2012-028,2013-002, 2015-019, 2019-034










notarized

Template of Application for Extension of Validity of CPC can be secured from Public Assistance and Complaints Desk (PACD), or LTFRB website: www.ltfrb.gov.ph, or From the client’s counsel

Dark Blue Folder Office Supply Store

One (1) photocopy of each of the following documentary requirements. Originals to be presented during hearing.


year model.


registered

Except for individual PUJ operator :

Certificate of Business

Department of Trade and Industry office where the applicant is registered



Proof of Filipino citizenship (Birth

Certificate, Passport, Voter’s ID or

any valid Government-issued

Identification Card showing

citizenship

Philippine Statistics Authority (PSA), Department

of Foreign Affairs (DFA), Commission on Election

(COMELEC), Municipal/City, Local Civil Registrar


111


For Corporation

Articles of Partnership/Incorporation

and Latest General Information Sheet


For Cooperative

Articles of Cooperation


Endorsement







Office of the Transport Cooperative





applicant

If the Applicant is not the

owner:Notarized Contract of


Lessor

Register of Deeds Office in the City or Municipality where the property is located Contract of Lease or Authority to Use Garage may be made by the applicant or his/her counsel.




of PHP 20,000/unit


PHP50,000 per unit


Tax Return (Transportation as line of

business)

For operators with more than three

(3) units:





Client

112

Audited Financial Statement

Proof of compliance to Tree Planting

requirement (MC No. 2020-076) with

pictures

LGU or DENR where the applicant conducts

business






Valid Concession Agreeement

Department of Tourism (DOT) office and Department of Transportation office Hotels, Travel Agencies, and the like





School Service

From the Association or School where the Applicant’s School Service is accredited.

For Truck-for-Hire


following)


duration, or




Philippine Ports Authority, Trade Centers or

Economic Zones

For Shuttle Service


with duration of contract, time and the

specific pick up and drop off points


For UV Express Service

Proof/Certificate of Existence of

Endpoint Terminals

Owner of the property used as terminal



Hearing


the publisher


Cover page: Formal Offer of

Evidence containing exhibits of all the

requirements

Private Publisher

113

Client


Personal appearance of petitioner is required. However, if not possible for petitioner to be physically present, authorized representative is allowed upon presentation of: Duly notarized Special Power of Attorney (SPA) Valid Government-Issued ID of the


representative





For Cooperatives


application for Extension OF Validity

of CPC and delegating the authorized

representative/s to file application


authorized





For Corporations and Partnerships



for Extension of Validity of CPC and

delegating the authorized



authorized representative






FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Aide VI

PACD

2. Submits the 2.Receives the None 3 hours Administrative

114

Verified


with supporting

documents at the

Receiving Window

Verified

Application/Petit

ion with

supporting

documents

2.1 Prepares

the assessment

of Fees and

Filing Fee

1 day

Aide VI Technical Section Financial Analyst II Technical Section


3. Issues of

Payment Order

Slip (POS)



4. Receives

payment &

issues Official

Receipt

Filing Fee:

For 1st 2

units:

PHP510.0

0

Succeedin

g units:

PHP

70.00/unit

Clearance of Account Fee: Php 50.00

Legal Research Fee: PHP 10.00


Inspection


115

Fee:

PHP

50.00 –

PUV (with

gross

weight not

exceeding

4,500 kg)

per unit

Php 100.00 – bus and truck per unit With Penalty Fee for Expired CPCs

5. Submits the


together with the

Official Receipt of

payment

5. Officially

receives the

Application/Petit

ion and issue

claim stub and

Clearance of

Account and

forwards to

Legal

5.1 Types

Notice of

Hearing

5.2 Calendars

the schedule of

hearing

None 2 hours

1 day

22 days

Financial Analyst II Technical Section Administrative

Aide VI

Legal Section Administrative

Aide VI

Legal Section

6. Receives the

Notice of Hearing

thru email

6. Sends the

Notice of

Hearing to the


Aide VI

Legal Section

116

Applicant thru

email

(Publication of

Notice of

Hearing by the

client/applicant)

For RFROs

adopting the

Special

Procedure during

Community

Quarantine only:

7. Drops/submits

the sealed Formal

Offer of Evidence

10 days prior to

the scheduled

hearing at

Receiving

Window

7.1 Receives the

Zoom link for the

scheduled online

hearing thru text

and/or email

7.2 Attends the

hearing by

presenting the

Original

Documents

7. Receives the

sealed Formal

Offer of

Evidence

7.1 Sends the

Zoom link 3

days prior to

the scheduled

hearing thru

text or email

7.2 Conducts

hearing

None

None

None

10 minutes

1 day

22 days

Administrative

Aide VI

Legal Section

Administrative

Aide VI

Legal Section


7. Attends

scheduled hearing

and submits

Formal Offer of

Evidence before

the Hearing Officer

7. Conducts

Hearing

7.1Drafts and

evaluates the

Decision/Order

None 22 days 10 days

Attorney IV Legal Section Administrative Aide VI

117

for

recommendatio

n to the

Regional

Director

7.2 Routes the

Decision/Order

for review and

signature of the

Regional

Director

Regional

Director

remands the

Decision/Order

to

LegalSectionsh

ould there be

any comment or

correction

7.3 Enters the

Decision/Order

to the Docket

Book

7.4 Segregates

Decision/Order

7.5 Encodes

Decision/Order

in the Franchise

Processing

System (FPS)

5 days 2 days 1 day 1 day and 6 hours

Attorney IV Legal Section Director II Office of the Regional Director Records Officer I Technical Section Records Officer I Technical Section Records Officer I Technical Section

8. Claims Decision/Order at Releasing Window

8. Releases the Decision/Order


TOTAL: PHP 660.00 (1st 2 units

68 days, 7hours & 30 minutes (20

118

for PUVs

with gross

weight not

exceeding

4,500

kg/unit)

PHP

710.00

(1st 2 units

for Bus

and

Trucks)

PHP 70.00 (excess/unit) For Expired CPCs: MC 2012-028 TH, SB, TTS and SHB Regular Penalty: 5,000 Additional Penalty: 500 per month MC 2012-004 PUJ Regular Penalty: 5,000 per unit Additional

days from the date the case is submitted for Resolution)

119

Penalty: 500 per unit per month MC 2010-027 Regular Penalty: 10,000 per unit Taxi Additional Penalty: 1,000 per unit per month UV Express Additional Penalty: 1,500 per unit per month PUB Additional Penalty: 2,000 per unit per month MC 2019-034 TNVS Regular Penalty: 5,000 per unit Additional Penalty:

120

500 per unit per month

For Inter-

regional routes

9. Indorses and

sends the

complete

records of the

case with Draft

Decision to

Central Office


Records Section

10. The Office

of the Executive

Director of

Central Office

receives and

evaluates the

requirements


VI/Office of the

Executive Director

11. The Board

evaluates and

signs the

Decision/Order


Members of the

Board

12.1 The

Executive

Director shall

attest the

Decision/Order

12. Enters the

Decision/Order

to the Docket

Book

12.1 Segregates

Decision/Order

12.2 Encodes

None 2 days

2 days

1 day

2 days

Executive

Director

Executive

Assistant II

Docket Section

Administrative

Assistant II

(Stenographic

Reporter II

Docket Section

Administrative Aide VI ISMD Information

121

3. MODIFICATION OF ROUTE

An application filed by a CPC holder to change base and/or change area of

operation, or make other substantial changes on authorized routes.

Decision/Order

in the Franchise

Processing

System (FPS)

Technology Officer I ISMD

13. Emails the

Decision/Order

to the

concerned

RFRO

1 day and 4

hours


14. Claims

Decision/Order at

Releasing Window

14. Releases

the

Decision/Order


TOTAL: If Inter-

Regional:

110 days, 7

hours & 15

minutes

Office Regional Franchising Regulatory Office




Who may avail: CPC holder (applicable to TH, Tourist Transport, Taxi, School Transport Service and Shuttle Service) who intends to change base and/or change area of their operation, or make other substantial changes on their authorized routes.

Relevant Issuances:

Department Order No. 2010-022, MemorandumCircular Nos. 2012-21and 2013-01








Template of Application for New CPC can be secured from Public Assistance and Complaints Desk (PACD), or LTFRB website: www.ltfrb.gov.ph, or


122



notarized

From the client’s counsel Notary Public

Mint Green Folder Office Supply Store




year model

Land Transportation Office where the unit is registered

For TH, Tourist Transport, Taxi,

School Transport Service and

Shuttle Service

Clearance of Accounts from LTFRB-

Regional Franchising and Regulatory

Offices where the CPC is originally

authorized

Technical Section





School Service

From the Association or School where the Applicant’s School Service is accredited






Concession Agreement

Department of Tourism (DOT) and Department of

Transportation (DOTr) offices

Hotels, Travel Agencies, and the like

For Truck-for-Hire


following):


duration of contract, or




Ports, Trade Centers or Economic Zones

For Shuttle Service


Can be made by the contracting parties.

123

with duration of contract, time and the

specific pick up and drop off



Hearing


the publisher


Cover Page: Formal Offer of

Evidence containing of exhibits of all

the requirements

Private Publisher

Client


Personal appearance of petitioner is required. However, if not possible for petitioner to be physically present, authorized representative is allowed upon presentation of: Duly notarized Special Power of Attorney (SPA) Valid Government-Issued ID of the applicant and authorized representative


For Cooperatives


application for Modification of Route

and delegating the authorized



authorized representative and proof

why petitioner is not physically

present





For Corporations



for Modification of Route and




124


authorized



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Aide VI

PACD

2. Submits the

Verified

Application/Petitio

n with supporting

documents at the

Receiving

Window

2.Receives the

Verified

Application/Petiti

on with

supporting

documents

2.1 Prepares the

assessment of

Fees and Filing

Fee

None 3 hours

1 day







Filing Fee:

For1st2

units:

PHP

510.00

Succeedin

g units:

PHP

70.00/unit


Franchise Verificatio


125

n Fee: PHP 40.00

5. Submits the

Application/Petitio

n together with

the Official

Receipt of

payment to

Assessment

Window

5. Officially

receives the

Application/Petiti

on and issue

claim stub and

Clearance of

Account and

forwards to Legal

5.1 Types Notice

of Hearing

5.2 Calendars

the schedule of

hearing

None 2 hours

1 day

22 days

Financial Analyst

II

Technical Section

Administrative

Aide VI

Legal Section

Administrative

Aide VI

Legal Section

6. Receives the

Notice of Hearing

thru email

6. Sends the

Notice of

Hearing to the

Applicant thru

email

(Publication of

Notice of

Hearing by the

client/applicant)


Aide VI

Legal Section

For RFROs

adopting the

Special

Procedure

during

Community

Quarantine only:

7. Drops/submits

the sealed

Formal Offer of

Evidence 10

7. Receives the

sealed Formal

Offer of

Evidence

None

10 minutes

Administrative

Aide VI

Legal Section

126

days prior to the

scheduled

hearing at

Receiving

Window

7.1 Receives the

Zoom link for the

scheduled online

hearing thru text

and/or email

7.2 Attends the

hearing by

presenting the

Original

Documents

7.1 Sends the

Zoom link 3

days prior to

the scheduled

hearing thru

text or email

7.2 Conducts

hearing

None

None

1 day

22 days

Administrative

Aide VI

Legal Section


7. Attends

scheduled hearing

and submits

Formal Offer of

Evidence before

the Hearing

Officer

7. Conducts

Hearing

7.1Drafts and

evaluates the

Decision/Order

for

recommendation

to the Regional

Director

7.2 Reviews and

Signs the

Decision/Order

Regional

Director remands

the

Decision/Order

to LegalSection

should there be

any comment or

None 22 days

10 days

5 days

Attorney IV

Legal Section

Administrative

Aide VI/Attorney

IV

Legal Section

Director II

Office of the

Regional Director

127

correction

7.3 Enters the

Decision/Order

to the Docket

Book

7.4 Segregates

Decision/Order

7.5

EncodesDecisio

n/Order in the

Franchise

Processing

System (FPS)

2 days

1 day

1 day and 6

hours

Records Officer I

Technical Section

Records Officer I

Technical Section

Records Officer I

Technical Section

8. Claims

Decision/Order at

Releasing

Window

8. Releases the

Decision/Order




For Inter-

regional

routes

9. Indorses and

sends the

complete records

of the case with

Draft Decision to

Central Office


Records Section

10. The Office of

the Executive

Director of

Central Office

receives and

evaluates the

requirements


VI/Office of the

Executive Director

11. The Board None 6 days Chairman and

128

evaluates and

signs the

Decision/Order

Members of the

Board

12.1 The

Executive

Director shall

attest the

Decision/Order

12. Enters the

Decision/Order

to the Docket

Book

12.1 Segregates

Decision/Order

12.2 Encodes

Decision/Order

in the Franchise

Processing

System (FPS)

None 2 days

2 days

1 day

2 days

Executive

Director

Executive

Assistant II

Docket Section

Administrative

Assistant II

(Stenographic

Reporter II

Docket Section


13. Emails the

Decision/Order

to the concerned

RFRO

1 day and 4

hours


14. Claims

Decision/Order at

Releasing

Window

14. Releases the

Decision/Order


TOTAL: If Inter-

Regional:

110 days, 7

129

4. CHANGE OF NAME (CORPORATION, PARTNERSHIP,

COOPERATIVE)

An application filed by a CPC holder who intends to change their registered

corporate name.

hours & 30

minutes

Office : Regional Franchising Regulatory Office




Who may avail: Any Corporation, Partnership or Cooperative with a CPC who intends to change their registered corporate name

Relevant Issuances:

Memorandum Circular Nos. 2008-034 and 2002-015










notarized

Template of Application for Change of Name can be secured from Public Assistance and Complaints Desk (PACD) or LTFRB website: www.ltfrb.gov.ph, or



For Cooperatives

Amended Articles of Cooperation and


Board Resolution authorizing the Change of Name and designating the authorized representative/s to file Application Valid Government-Issued ID of the authorized representative





130

For Corporation and Partnership Amended Articles of

Partnership/Incorporation and Latest

General Information Sheet


Board Resolution/ Secretary’s Certificate authorizing the Change of Name and designating the authorized representative/s to file Petition Valid Government-Issued ID of the authorized representative and proof why petitioner is not physically present





From the Corporation’s Board of Directors LTO, SSS, HMDF, PhilHealth, PhilPost,

COMELEC, DFA etc.



Hearing


the publisher




the requirements

Private Publisher

Client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Aide VI

PACD

2. Submits the

Verified

Application/Petitio

n with supporting

documents at the

Receiving

Window

2.Receives the

Verified

Application/Petiti

on with

supporting

documents

2.1 Prepares the

None 3 hours

1 day

Administrative Aide VI Technical Section Financial Analyst

131

assessment of

Fees and Filing

Fee







Filing Fee:

PHP

510.00

Legal

Research

Fee:

PHP 10.00

Franchise

Verificatio

n:

PHP 40.00


5. Submits the

Application/Petitio

n together with

the Official

Receipt of

payment to

Assessment

Window

5. Officially

receives the

Application/Petiti

on and issue

claim stub and

Clearance of

Account and

forwards to Legal

5.1 Types Notice

of Hearing

5.2 Calendars

the schedule of

hearing

None 2 hours

1 day

22 days

Financial Analyst

II

Technical Section

Stenographic

Reporter II

Legal Section

Administrative

Aide VI

Legal Section

6. Receives the

Notice of Hearing

thru email

6. Sends the

Notice of

Hearing to the

Applicant thru

email

(Publication of


Aide VI

Legal Section

132

Notice of

Hearing by the

client/applicant)

For RFROs

adopting the

Special

Procedure

during

Community

Quarantine only:

7. Drops/submits

the sealed

Formal Offer of

Evidence 10

days prior to the

scheduled

hearing at

Receiving

Window

7.1 Receives the

Zoom link for the

scheduled online

hearing thru text

and/or email

7.2 Attends the

hearing by

presenting the

Original

Documents

7. Receives the

sealed Formal

Offer of

Evidence

7.1 Sends the

Zoom link 3

days prior to

the scheduled

hearing thru

text or email

7.2 Conducts

hearing

None

None

None

10 minutes

1 day

22 days

Administrative

Aide VI

Legal Section

Administrative

Aide VI

Legal Section


7. Attends

scheduled hearing

and submits

Formal Offer of

Evidence before

the Hearing

Officer

7. Conducts

Hearing

7.1Drafts and

evaluates the

Decision/Order

for

None 22 days

10 days

Attorney IV

Legal Section

Stenographic

Reporter II

Legal Section

133

recommendation

to the Regional

Director

7.2 Reviews and

Signs the

Decision/Order

Regional

Director remands

the

Decision/Order

to LegalSection

should there be

any comment or

correction

7.3 Enters the

Decision/Order

to the Docket

Book

7.4 Segregates

Decision/Order

7.5

EncodesDecisio

n/Order in the

Franchise

Processing

System (FPS)

5 days

2 days

1 day

1 day and 6

hours

Director II

Office of the

Regional Director

Records Officer I

Technical Section

Records Officer I

Technical Section

Records Officer I

Technical Section

8. Claims

Decision/Order at

Releasing

Window

8. Releases the

Decision/Order


TOTAL: PHP 560.00

68 days, 7 hours & 15 minutes (20 days from the date the case is submitted

134

for Resolution)

For Inter-

regional

routes

9. Indorses and

sends the

complete records

of the case with

Draft Decision to

Central Office


Records Section

10. The Office of

the Executive

Director of

Central Office

receives and

evaluates the

requirements


VI/Office of the

Executive Director

11. The Board

evaluates and

signs the

Decision/Order


Members of the

Board

12.1 The

Executive

Director shall

attest the

Decision/Order

12. Enters the

Decision/Order

to the Docket

Book

12.1 Segregates

Decision/Order

12.2 Encodes

Decision/Order

in the Franchise

None 2 days

2 days

1 day

2 days

Executive

Director

Executive

Assistant II

Docket Section

Administrative

Assistant II

(Stenographic

Reporter II

Docket Section

Administrative Aide VI ISMD Information Technology Officer I

135

5. CONSOLIDATION OF CASES

An application filed by a CPC holder who intends to apply for a single case number

assignment (consolidated case) of their CPCs having identical or parallel routes or

common area of operation per franchise.

Processing

System (FPS)

ISMD

13. Emails the

Decision/Order

to the concerned

RFRO

1 day and 4

hours


14. Claims

Decision/Order at

Releasing

Window

14. Releases the

Decision/Order


TOTAL: If Inter-

Regional:

110 days, 7

hours & 30

minutes





Who may avail: Any CPC Holder who wants to consolidate his/her valid CPC

Relevant Issuances:

Memorandum Circular No. 2010-013, 2017-033, 2019-066 & 2020-084


Petition/Application for Consolidation

indicating therein the particular case

numbers of the individual franchises

being consolidated, with verification

and certification against Non-Forum



notarized

Template of Application for Consolidation of Cases can be secured from Public Assistance and Complaints Desk (PACD), or LTFRB website: www.ltfrb.gov.ph, or From the client’s counsel


136


LTO OR/CR of existing unit/s with year

model to be consolidated

Undertaking that the proposed

substitute units shall be compliant with

the specifications and standards under

OFG and DTI-PNS

*Note: For UV Express service, only

class 3 Public Utility Vehicle (PUV)

shall be accepted

Undertaking to substitute the existing

authorized units within the period:

3 months – 25% of the total number

of authorized units

6 months – 50% of the total number

of authorized units

9 months – 100% of the total

number of authorized units

Undertaking that they will immediately

comply with the approved

rationalization study, if the route

applied are not yet covered by LPTRP

or DOTr rationalization study

When applicable, undertaking pursuant

to MC 2018-015 for lease/lease-to-own

units

Undertaking to have Fleet Management

System with organized vehicle dispatch

procedures upon availability of

compliant units

Undertaking to obtain Automatic Fare

Collection (AFC) service provider that


registered

Counsel

Counsel

Counsel

Counsel

Counsel

137

will offer inter-operable AFC service or

evidence of formal arrangement with

AFC service provider that is fully

compliant with fare media related

technical specifications as determined

by LTFRB, upon availability of

compliant units

Undertaking to submit common fleet

management with organized dispatch

executed by the consolidated entity.

The same undertaking shall also be

submitted should there be more than

one (1) consolidated entity intending to

operate in a given route due to

justifiable reason/s, preferably with a

third party provider.

Undertaking to submit on or before

MARCH 31, 2021, Letter of support

from property owners/managers

regarding access to, or use of, each

off-street loading and unloading area in

the route map, except for applicants

which shall utilize government owned

facilities being proposed as a PUV

terminal pursuant to DOTr

Memorandum dated 26 July 2019 re:

Utilization of Government Facilities as

land transport terminals

Proposed garage/depot space pursuant

to MC 2017-027, or undertaking to

have a compliant garage with zoning

clearance immediately upon availability

of compliant PUV units which is to be

submitted on or before the issuance of

Provisional Authority of said units

Counsel

Counsel

Counsel, Property owners/managers

Property owner/manager, Zoning Office of the City or Municipality where the property is located

138

Clearance of Accounts of Individual

Operators being consolidated

Technical Section




petitioner to be physically present,

authorized representative who is a

lawyer or a relative (i.e. direct

ascendant/descendant) is allowed upon

presentation of:


Duly issued Certified True Copy of Birth

Certificate Income Tax Return (ITR)

duly stamped received by the Bureau

of Internal Revenue (BIR) or Certificate

of Registration (transportation as line of

business) issued by the BIR for new

registrants

Except for individual PUJ operator:



If Corporation or partnership

including joint ventures or consortia

of local firms:

Certified True Copies of Certificate of

Incorporation, Articles and By-laws,

and General Information Sheet

If Consortium/Joint venture is not

yet existing:

Duly notarized Memorandum of

Agreement by and between the

members

Individual Certified True Copies of

Certificate of Incorporation, Articles and

By-laws, latest General

Philippine Statistics Authority (PSA)

Bureau of Internal Revenue (BIR)

Department of Trade and Industry



Client



139

If Cooperative

Articles of Cooperation and By Laws


Certificate of Accreditation



Office of the Transport Cooperative


Audited Financial Statement and duly

stamped “received” by the Bureau of

Internal Revenue or its Authorized

Agent Banks or Certificate of

Registration of Bureau of Internal

Revenue for newly formed legal entities


photocopy)

Manner of acquisition for the compliant

PUV units identifying the funding

source and with detailed financing plan

when applicable; with proofs of support

from funding source (1 Original for


If PUB/Mini-Buses:

Proof of financial capability of at least

equal to the set-aside bank deposit,

duly certified by the depository bank,

which is equivalent to PHP 50, 000/unit

multiplied by the total number of

vehicles for the route (1 Original for

presentation and 1 photocopy

If PUJ/UV Express:


equal to the set-aside bank deposit,

duly certified by the depository bank,

which is equivalent to PHP 20, 000/unit


Bureau of Internal Revenue or its Authorized

Agent Banks

Client





140

vehicles for the route.(1 Original for




Hearing

a. Affidavit of Publication by the

publisher

b. Clippings of the Newspaper

where the Notice was

published

Cover page: Formal Offer of Evidence

containing all exhibits duly marked

Private Publisher


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Aide VI

PACD

2. Submits the

Verified


with supporting

documents at the

Assessment

Window

2.Receives the

Verified

Application/Petiti

on with

supporting

documents

2.1 Prepares the

assessment of

Fees and Filing

Fee

None 3 hours

3 days







Filing

Fee:

For1st2

case

numbers:


141

PHP

510.00

Succeed

ing case

number:

PHP

510.00/

case

number


5. Submits the


together with the

Official Receipt of

payment to

Assessment

Window

5. Officially

receives the

Application/Petiti

on and issue

claim stub and

Clearance of

Account and

forwards to Legal

5.1 Types Notice

of Hearing

5.2 Calendars

the schedule of

hearing

None 2 hours

1 day

22 days

Financial Analyst

II

Technical Section

Stenographic

Reporter II

Legal Section

Administrative

Aide VI

Legal Section

6. Receives the

Notice of Hearing

thru email

6. Sends the

Notice of

Hearing to the

Applicant thru

email

(Publication of

Notice of

Hearing by the


Aide VI

Legal Section

142

client/applicant)

For RFROs

adopting the

Special Procedure

during Community

Quarantine only:

7. Drops/submits

the sealed Formal

Offer of Evidence

10 days prior to

the scheduled

hearing at

Receiving Window

7.1 Receives the

Zoom link for the

scheduled online

hearing thru text

and/or email

7.2 Attends the

hearing by

presenting the

Original

Documents

7. Receives the

sealed Formal

Offer of

Evidence

7.1 Sends the

Zoom link 3

days prior to

the scheduled

hearing thru

text or email

7.2 Conducts

hearing

None

None

None

10 minutes

1 day

22 days

Administrative

Aide VI

Legal Section

Administrative

Aide VI

Legal Section


7. Attends

scheduled hearing

and submits Formal

Offer of Evidence

before the Hearing

Officer

7. Conducts

Hearing

7.1Drafts and

evaluates the

Decision/Order

for

recommendation

to the Regional

Director

7.2 Reviews and

Signs the

None 22 days

10 days

5 days

Attorney IV

Legal Section

Stenographic

Reporter II

Legal Section

Regional Director

Office of the

143

Decision/Order

Regional

Director remands

the

Decision/Order

to LegalSection

should there be

any comment or

correction

7.3 Enters the

Decision/Order

to the Docket

Book

7.4 Segregates

Decision/Order

7.5

EncodesDecisio

n/Order in the

Franchise

Processing

System (FPS)

1 day

1 day

1 day and 6

hours

Regional Director

Records Officer I

Technical Section

Records Officer I

Technical Section

Records Officer I

Technical Section

8. Claims

Decision/Order at

Releasing Window

8. Releases the

Decision/Order


TOTAL: PHP 520.00 (1st 2 Case Number) Succeed

ing case

number:

PHP

510.00/

case

number

68 days, 7 hour & 30 minutes (20 days from the date the case is submitted for Resolution)

144

For Inter-

regional routes

9. Indorses and

sends the

complete records

of the case with

Draft Decision to

Central Office


Records Section

10. The Office of

the Executive

Director of

Central Office

receives and

evaluates the

requirements


VI/Office of the

Executive Director

11. The Board

evaluates and

signs the

Decision/Order


Members of the

Board

12.1 The

Executive

Director shall

attest the

Decision/Order

12. Enters the

Decision/Order

to the Docket

Book

12.1 Segregates

Decision/Order

12.2 Encodes

Decision/Order

in the Franchise

Processing

System (FPS)

None 2 days

2 days

1 day

2 days

Executive

Director

Executive

Assistant II

Docket Section

Administrative

Assistant II

(Stenographic

Reporter II

Docket Section


145

6. ADOPTION OF COLOR SCHEME

An application filed by any CPC holder who intends to change the adopted

color scheme of their units.

13. Emails the

Decision/Order

to the concerned

RFRO

1 day and 4

hours


14. Claims

Decision/Order at

Releasing Window

14. Releases the

Decision/Order


TOTAL: If Inter-

Regional:

110 days, 7

hours & 30

minutes





Who may avail: CPC holders, with 10 units above, who intends to change the adapted color scheme of their units

Relevant Issuances:

Memorandum Circular Nos. 90-023 and 99-012


Verified Application alleging proof of

citizenship and financial capacity with

annexes and verification and

certification of Non-Forum Shopping (4

Original)


notarized

Template of Application for Adoption of Color Scheme can be secured from Public Assistance and Complaints Desk (PACD) or LTFRB website: www.ltfrb.gov.ph, or From the client’s counsel

Golden Yellow Folder Office Supply Store




146

Picture design and color specification Can be made by the applicant





LTO, SSS, HMDF, PhilHealth, PhilPost,

COMELEC, DFA etc.

For Cooperatives


application for Adoption of Color

Scheme and delegating the authorized




why petitioner is not physically present



COMELEC, DFA etc.

For Corporations



for Adoption of Color Scheme and





why petitioner is not physically present



COMELEC, DFA etc.



Hearing


publisher


Cover Page: Formal Offer of Evidence

containing of exhibits of all the

requirements

Private Publisher

Client

147


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Aide VI

PACD

2. Submits the

Verified


with supporting

documents at the

Receiving Window

2.Receives the

Verified

Application/Petiti

on with

supporting

documents

2.1 Prepares the

assessment of

Fees and Filing

Fee

None 3 hours

1 day







Filing

Fee:

For1st2

units:

PHP

510.00

Succeeding units: PHP

70.00/uni

t



148

Franchise Verification Fee: PHP

40.00

5. Submits the


together with the

Official Receipt of

payment to

Assessment

Window

5. Officially

receives the

Application/Petiti

on and issue

claim stub and

Clearance of

Account and

forwards to Legal

5.1 Types Notice

of Hearing

5.2 Calendars

the schedule of

hearing

None 2 hours

1 day

22 days

Financial Analyst

II

Technical Section

Stenographic

Reporter II

Legal Section

Administrative

Aide VI

Legal Section

6. Receives the

Notice of Hearing

thru email

6. Sends the

Notice of

Hearing to the

Applicant thru

email

(Publication of

Notice of

Hearing by the

client/applicant)


Aide VI

Legal Section

For RFROs

adopting the

Special Procedure

during Community

Quarantine only:

7. Drops/submits

the sealed Formal

7. Receives the

sealed Formal

None

10 minutes

Administrative

Aide VI

149

Offer of Evidence

10 days prior to

the scheduled

hearing at

Receiving Window

7.1 Receives the

Zoom link for the

scheduled online

hearing thru text

and/or email

7.2 Attends the

hearing by

presenting the

Original

Documents

Offer of

Evidence

7.1 Sends the

Zoom link 3

days prior to

the scheduled

hearing thru

text or email

7.2 Conducts

hearing

None

None

1 day

22 days

Legal Section

Administrative

Aide VI

Legal Section


7. Attends

scheduled hearing

and submits Formal

Offer of Evidence

before the Hearing

Officer

7. Conducts

Hearing

7.1Drafts and

evaluates the

Decision/Order

for

recommendation

to the Regional

Director

7.2 Reviews and

Signs the

Decision/Order

Regional

Director remands

the

Decision/Order

to LegalSection

should there be

any comment or

None 22 days

10 days

5 days

Attorney IV

Legal Section

Stenographic

Reporter II

Legal Section

Director II

Office of the

Regional Director

150

correction

7.3 Enters the

Decision/Order

to the Docket

Book

7.4 Segregates

Decision/Order

7.5

EncodesDecisio

n/Order in the

Franchise

Processing

System (FPS)

2 days

1 day

1 day and 6

hours

Records Officer I

Technical Section

Records Officer I

Technical Section

Records Officer I

Technical Section

8. Claims

Decision/Order at

Releasing Window

8. Releases the

Decision/Order




For Inter-

regional routes

9. Indorses and

sends the

complete records

of the case with

Draft Decision to

Central Office


Records Section

10. The Office of

the Executive

Director of

Central Office

receives and

evaluates the

requirements


VI/Office of the

Executive Director

11. The Board None 6 days Chairman and

151

evaluates and

signs the

Decision/Order

Members of the

Board

12.1 The

Executive

Director shall

attest the

Decision/Order

12. Enters the

Decision/Order

to the Docket

Book

12.1 Segregates

Decision/Order

12.2 Encodes

Decision/Order

in the Franchise

Processing

System (FPS)

None 2 days

2 days

1 day

2 days

Executive

Director

Executive

Assistant II

Docket Section

Administrative

Assistant II

(Stenographic

Reporter II

Docket Section


13. Emails the

Decision/Order

to the concerned

RFRO

1 day and 4

hours


14. Claims

Decision/Order at

Releasing Window

14. Releases the

Decision/Order


TOTAL: If Inter-

Regional:

110 days, 7

hours & 30

minutes

152

7. CHANGE OF PARTY APPLICANT

An application filed by the compulsory heir of the deceased CPC holder to

transfer the CPC to his or her name.





Who may avail: Any compulsory heir who intends to request for transfer of CPC of a deceased operator


Verified Application alleging proof of

citizenship and financial capacity with

annexes and verification and

certification of Non-Forum Shopping

(4 Original)


notarized

Template of Application for Change of Party Applicant can be secured from Public Assistance and Complaints Desk (PACD), or LTFRB website: www.ltfrb.gov.ph, or From the client’s counsel

Black Folder Office Supply Store



year model.


Death Certificate of the operator Hospital or medical institution where the operator died, or Philippine Statistics Authority (PSA), or City/Municipality where the deceased operator resided

Notarized Deed of Extrajudicial

Settlement of Estate or Affidavit of

Adjudication as Sole Heir filed with

the Register of Deeds


Proof of Publication

Affidavit of Publication by the

publisher relative to the publication of

Extrajudicial Settlement of Estate or

Affidavit Adjudication as Sole Heir

that was published once a week for 3

consecutive weeks (required under

Private Publisher


153

Rule 74 of the Rules of Court)

Copies of Publication

Except for individual PUJ operator:


Department of Trade and Industry office where the applicant is registered


Proof of Filipino citizenship

Philippine Statistics Authority (PSA), Department of Foreign Affairs (DFA), Commission on Election (COMELEC), Municipal/City, or from any government agencies who issue valid IDs





applicant

If the Applicant is not the

owner:Notarized Contract of


Lessor

Register of Deeds Office in the City or

Municipality where the property is located

Contract of Lease or Authority to Use Garage

may be made by the applicant or his/her counsel




of PHP20,000/unit


PHP50,000 per unit


Tax Return or Certificate of

Registration with BIR (Transportation

as line of business), if newly

registered operator






Personal appearance of petitioner is required. However, if not possible for petitioner to be physically present, authorized representative is allowed upon presentation of:

154

Duly notarized Special Power of Attorney (SPA) (1 Original for presentation and 1 Photocopy) Valid Government-Issued ID of the






COMELEC, DFA etc.



Hearing


publisher




the requirements

Private Publisher Client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Aide VI

PACD

2. Submits the

Verified

Application/Petitio

n with supporting

documents at the

Receiving

Window

2.Receives the

Verified

Application/Petiti

on with

supporting

documents

2.1 Prepares the

assessment of

Fees and Filing

Fee

None 3 hours

1 day


3. Claims POS at Assessment

3. Issues Payment Order

None 1 hour Financial Analyst II

155

Window Slip (POS) Technical Section



Filing

Fee:

For1st2

units:

PHP

510.00

Succeeding units: PHP

70.00/un

it


Clearan

ce

Fee:

PHP

50.00



5. Submits the

Application/Petitio

n together with

the Official

Receipt of

payment to

Assessment

Window

5. Officially

receives the

Application/Petiti

on and issue

claim stub and

Clearance of

Account and

forwards to Legal

5.1 Types Notice

of Hearing

None 2 hours

1 day

Financial Analyst

II

Technical Section

Stenographic

Reporter II

156

5.2 Calendars

the schedule of

hearing

22 days

Legal Section

Administrative

Aide VI

Legal Section

6. Receives the

Notice of Hearing

thru email

6. Sends the

Notice of

Hearing to the

Applicant thru

email

(Publication of

Notice of

Hearing by the

client/applicant)


Aide VI

Legal Section

For RFROs

adopting the

Special

Procedure

during

Community

Quarantine only:

7. Drops/submits

the sealed

Formal Offer of

Evidence 10

days prior to the

scheduled

hearing at

Receiving

Window

7.1 Receives the

Zoom link for the

scheduled online

hearing thru text

and/or email

7.2 Attends the

7. Receives the

sealed Formal

Offer of

Evidence

7.1 Sends the

Zoom link 3

days prior to

the scheduled

hearing thru

text or email

7.2 Conducts

None

None

None

10 minutes

1 day

22 days

Administrative

Aide VI

Legal Section

Administrative

Aide VI

Legal Section

Attorney IV

157

hearing by

presenting the

Original

Documents

hearing Legal Section

7. Attends

scheduled hearing

and submits

Formal Offer of

Evidence before

the Hearing

Officer

7. Conducts

Hearing

7.1Drafts and

evaluates the

Decision/Order

for

recommendation

to the Regional

Director

7.2 Reviews and

Signs the

Decision/Order

Regional

Director remands

the

Decision/Order

to

LegalSectionsho

uld there be any

comment or

correction

7.3 Enters the

Decision/Order

to the Docket

Book

7.4 Segregates

Decision/Order

7.5

EncodesDecisio

n/Order in the

None 2 months

10 days

5 days

1 day

1 day

1 day

Attorney IV

Legal Section

Stenographic

Reporter II

Legal Section

Director II

Office of the

Regional Director

Records Officer I

Technical Section

Records Officer I

Technical Section

Records Officer I

Technical Section

158

Franchise

Processing

System (FPS)

8. Claims

Decision/Order at

Releasing

Window

8. Releases the

Decision/Order

None 1 hour and 45

minutes




For Inter-

regional

routes

9. Indorses and

sends the

complete records

of the case with

Draft Decision to

Central Office


Records Section

10. The Office of

the Executive

Director of

Central Office

receives and

evaluates the

requirements


VI/Office of the

Executive Director

11. The Board

evaluates and

signs the

Decision/Order


Members of the

Board

12.1 The

Executive

Director shall

attest the

Decision/Order

12. Enters the

Decision/Order

to the Docket

None 2 days

2 days

Executive

Director

Executive

Assistant II

Docket Section

159

Book

12.1 Segregates

Decision/Order

12.2 Encodes

Decision/Order

in the Franchise

Processing

System (FPS)

1 day

2 days

Administrative

Assistant II

(Stenographic

Reporter II

Docket Section


13. Emails the

Decision/Order

to the concerned

RFRO

1 day and 4 hours Records Officer II ISMD Administrative Aide VI ISMD

14. Claims

Decision/Order at

Releasing

Window

14. Releases the

Decision/Order


TOTAL: If Inter-Regional:

110 days, 7 hours

& 30 minutes (20

days from the

date the case is

submitted for

Resolution)

160

8. PETITION FOR FARE ADJUSTMENT

When an operator petitions to increase the existing fare rates due to

significant movement of fuel prices.





Who may avail: Any operator who intends to increase to existing fare rates

Relevant Issuances:



Petition for Fare Adjustment Client

Publication of Notice of Hearing Any Private Publisher










COMELEC, DFA etc.

For Cooperatives



Scheme and delegating the







161



present (1 Original for presentation

and 1 Photocopy)

COMELEC, DFA etc.

For Corporations



for Adoption of Color Scheme and


representative/s to file application (1

Original for presentation and 1

Photocopy)





and 1 Photocopy)



COMELEC, DFA etc.


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Files Petition for Fare Increase at Receiving Window

1. Receives Petition for Fare Increase

1.1 Assessor prepares the assessment of Filing Fee

None None



2. Claims the POS at Assessment Window

2. Releases the Payment Order Slip (POS)



3. Receives the payment and issues Official Receipt

Filing Fee: PHP 510.00 Legal Research Fee: Php 10.00


4. Submits the 4. Officially None 1 hour Financial

162

Petition together with the Official Receipt of payment

receives the Petition

Analyst II Technical Section

5. Receives Provisional Fare Increase

5. Order of Provisional Fare Adjustment may be issued applying MC No. 2019-035 5.1 Calendars the schedule of hearing

None 22 days 22 days

Records Officer I Technical Section Administrative

Aide VI

Legal Section

6. Receives the

Notice of Hearing

thru email

6. Sends the

Notice of

Hearing to the

Applicant thru

email

(Publication of

Notice of

Hearing by the

client/applicant)


Aide VI

Legal Section

7. Attends

scheduled hearing

and submits

Formal Offer of

Evidence before

the Hearing

Officer

7. Conducts

Hearing

7.1Drafts and

evaluates the

Decision/Order

for

recommendation

to the Regional

Director

7.2 Reviews and

Signs the

Decision/Order

Regional

Director remands

the

None 22 days

10 days

5 days

Attorney IV

Legal Section

Attorney IV

Legal Section

Director II

Office of the

Regional

Director

163

9. CONTEST/OPPOSITION TO APPLICATIONS

When the application is declared contested, the RFRO loses its jurisdiction

and elevates the case to the Board en banc for adversarial proceeding.

Decision/Order

to LegalSection

should there be

any comment or

correction

7.3 Enters the

Decision/Order

to the Docket

Book

7.4 Segregates

Decision/Order

7.5

EncodesDecisio

n/Order in the

Franchise

Processing

System (FPS)

2 days

1 day

1 day and 6

hours

Records Officer

I

Technical

Section

Records Officer

I

Technical

Section

Records Officer

I

Technical

Section

8. Receives the Order of Fare Adjustment at Releasing Window

8. Releases Order Granting/Denying the Petition for Fare Increase


TOTAL: PHP 520.00 88 days and 4 hours(20 days from the date the case is submitted for Resolution)





164

Who may avail: Any operator who intends to oppose an application


Written Opposition


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Files a written Opposition to the Application on or before the scheduled initial hearing; or manifests opposition in open court

1. Receives the written Opposition; or acknowledges the Opposition made in open court and declares the same as contested 1.1 In both cases, endorses and sends the contested Application with the complete records to the Board en banc (Central Office) via registered mail or courier.

None 1 hour 22 days

Attorney IV Legal Section Records Officer I

Records Section

2. The Office of

the Executive

Director of

Central Office

receives the

contested

Application with

the complete

records


VI/Office of the

Executive Director

3. Forwards the

case records to

the Legal

Division


VI/Office of the

Executive Director

4.The Legal

Division

calendars the

hearing

None 22 days

Administrative

Aide VI

Legal Division

165

5. Receives the

Notice of Hearing

thru email

5. Sends the

Notice of

Hearing to the

Parties thru

email


Aide VI

Legal Section

6. Parties attend

the scheduled

hearing

6. Conducts

Hearing

None 66 days

Board En Banc

7. Drafts the

Decision/Order

None 9 days Attorney IV/Legal

Assistant

Legal Division

11. The Board

evaluates and

signs the

Decision/Order


Members of the

Board

12.1 The

Executive

Director shall

attest the

Decision/Order

12. Enters the

Decision/Order

to the Docket

Book

12.1 Segregates

Decision/Order

12.2 Encodes

Decision/Order

in the Franchise

Processing

System (FPS)

None 1 day

1 day

1 day

1 day

Executive

Director

Executive

Assistant II

Docket Section

Administrative

Assistant II

(Stenographic

Reporter II

Docket Section


13. Emails the 1 day Records Officer II

166

10. FILING OF MOTIONS

A remedy filed by an operator to seek relief from the Board or by an aggrieved party

to seek relief from the Order/Resolution/Decision issued by the Board.

Decision/Order

to the concerned

RFRO

ISMD Administrative Aide VI ISMD

14. Claims

Decision/Order at

Releasing

Window

14. Releases the

Decision/Order


TOTAL: 139 days, 5

hours (20

days from the

date the case

is submitted

for

Resolution)

Section: Legal Section




Who may avail: Any operator who intends to seek relief from the Board or an aggrieved party who seeks relief from the Order/Resolution/Decision issued by the Board.


Motion (i.e. Reconsideration, Reconstitution, etc.)

Applicant’s Counsel

For Motion for Extension of Provisional Authority: Old/Expired copy of Provisional Authority, Updated Valid Personal Passenger Accident Insurance for Public Utility Vehicle (PPAIP) Latest LTO OR/CR (1 Photocopy)

Client Accredited Insurance Provider – SCCI and PAMI LTO

167




representative



COMELEC, DFA etc.

For Cooperatives





application




present



COMELEC, DFA etc.

For Corporations


Certificate authorizing the filing of

motion and delegating the authorized

representative/s to file the motion





and 1 Photocopy)



COMELEC, DFA etc.


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Files a Motion at Receiving Window

1. Receives the Motion 1.1 Prepares the assessment of

None 1 hour Administrative Aide VI Technical Section Financial Analyst

168

Filing Fee II Technical Section


2. Releases the Payment Order Slip (POS)




Filing Fee: PHP250.00 Legal Research Fee: Php 10.00


4. Submits the Motion together with the Official Receipt at the Assessment Window

4. Officially

receives the

Motion

4.1 Adjudicates and Deliberates the Motion

4.2 Drafts the

Order/Resolution

4.3 Routes the

draft

Resolution/Order

for the Director’s

review and

signature

4.5 Enters the

Resolution/Order

to the Docket

Book

4.6 Segregates

None

None

None

None

None

None

1 hour

20 days

14 days

2 days

1 day

1 day

Financial Analyst

II

Technical Section

Director

Attorney IV

Legal Section

Attorney IV

Legal Section

Director II

Office of the

Regional Director

Records Officer I

Technical Section

Records Officer I

169

11. OPENING OF QUALIFICATION DOCUMENTS FOR

UNDER THE OMNIBUS FRANCHISING GUIDELINES &

PUBLIC UTILITY VEHICLE MODERNIZATION PROGRAM

(PUVMP)

This is a process for the selection of applicant for new/developmental routes

Resolution/Order

4.7 Encodes

Order in the

Franchise

Processing

System

None

1 day and 2

hours

Technical Section

Records Officer I

Technical Section

5.ClaimsResolutio

n/Order at

Releasing

Window

5. Releases the

Resolution/Order


TOTAL: PHP 260.00

40 days (20 days from the date the case is submitted for Resolution)





Who may avail: Any entity who intends to be selected to operate public utility vehicle for new/developmental routes under the initial implementation of the PUVMP

Relevant Issuances:

Memorandum Circular Nos. 2019-013


Letter of Intent(1 Certified True

Copy/Original and 4 Photocopies)

Client

Application For Consolidation (1 Original and 4 Photocopies)

Applicant's Counsel

LEGAL QUALIFICATION

170

Filipino citizen who is at least eighteen (18) years old:

Birth Certificate (1 Certified True



Income Tax Return (ITR) duly

stamped received by the Bureau of

Internal Revenue (BIR) or Certificate

of Registration (transportation as line

of business) issued by the BIR for

new registrants (1 Certified True



Certificate of Business Name(1

Certified True Copy/Original and 4

Photocopies)

Department of Trade and Industry (DTI)

Filipino domestic juridical entity whose purpose is to provide transportation services

Client

If Corporation or Partnership including joint ventures or consortia of local firms

Certificate of Incorporation (1


Photocopies)

Securities and Exchange Commission (SEC)

Articles and By-Laws (1 Certified

True Copy/Original and 4

Photocopies)

Latest duly received General

Information Sheet (1 Certified True


If Consortium/Joint Venture is not yet existing:

Notarized Memorandum of


members that they will form a special

purpose legal entity (1 Certified True


Any Law/Notary Public



Photocopies)


Duly received latest General

Information Sheet of each would-be

consortium members (1 Certified


Photocopies)

If Cooperative:

Certificate of Registration (1 Certified


Photocopies)

Cooperative Development Authority (CDA)

171



Photocopies)

Latest Cooperative Annual

Performance Report (1 Certified True


Certificate of Accreditation (1


Photocopies)

Office of Transportation Cooperatives (OTC)

If not yet consolidated Cooperative/Corporation:

Evidence/proof of application for

consolidation (1 Certified True


Securities and Exchange Commission (SEC), or Office of Transportation Cooperatives (OTC)

Notarized Individual Affidavits of

conformance/approval from members

willing to have their CPCs cancelled

in exchange for a single consolidated

CPC in favor of the Applicant-

Operator(1 Certified True



TECHNICAL QUALIFICATION

If with incomplete number of compliant units

Number of OFG compliant units available with OR/CR(1 Certified True Copy/Original and 4 Photocopies)

Land Transportation Office (LTO)

Notarized Undertaking that the remaining units will be made available within three (3) months as certified by the vehicle manufacturer/supplier, reckonedfrom the date of submission of qualification documents(1 Certified True Copy/Original and 4 Photocopies)


If no compliant units are available

Notarized Undertaking that

25% of the number of required units

within three (3) months,50% within six

(6) months,100% within nine (9)

months will be delivered as certified

by the vehicle manufacturer/supplier;

reckoned from the date of submission

of pre-qualification documents(1


Photocopies)


Undertaking that the units shall be Any Law/Notary Public Office

172

compliant with the specifications and

standards under OFG and DTI-PNS

as herein aforementioned(1 Certified


Photocopies)

If the route applied for are not yet covered by LPTRP or DOTr rationalization study

Notarized Undertaking that they will

immediately comply with the

approved rationalization study(1


Photocopies)


If leased/lease-to-own units,

notarized Undertaking pursuant to


for lease/lease-to-own units(1


Photocopies)



organized vehicle dispatch

procedures(1 Certified True


Client

Evidence of formal arrangement with

Automatic Fare Collection (AFC)

service provider that will offer inter-

operable AFC service that is fully


technical specifications as

determined by LTFRB in case the

Applicant-Operator is selected(1


Photocopies)

AFCS provider

Copies of Letter of Support regarding

access to, or use of, each off-street

loading and unloading area in the

route map(1 Certified True


Property Owners/Managers

Proposed garage/depot space

pursuant to Memorandum Circular

No. 2017-027(1 Certified True


Client

or Notarized Undertaking to have a

compliant garage with zoning

clearance immediately upon

availability of compliant PUV units


173

which is to be submitted on or before

the issuance of Provisional Authority

for said units(1 Certified True


FINANCIAL CAPABILITY QUALIFICATION

Latest Audited Financial Statement

and duly stamped "received" by the

Bureau of Internal Revenue or its

Authorized Agent Banks(1 Certified


Photocopies)

Bureau of Internal Revenue

or Certificate of Registration from

Bureau of Internal Revenue for newly

formed legal entities(1 Certified True


Manner of acquisition for the

compliant PUV units identifying the

funding source and with detailed

financing plan when applicable(1


Photocopies)

Client


equal to the set-aside bank deposit

duly certified by the depository

bank(1 Certified True Copy/Original

and 4 Photocopies)

Depository Bank

which is equivalent to fifty

thousand pesos (PHP 50,000.00)

for Publi

c Utility Buses/Mini-Bus per unit,

and twenty thousand pesos (Php

20,000.00) for UV/Public Utility

Jitney services per unit,


vehicles for the route that the

Applicant-Operator is applying for

inclusive of the paid-up capital

posted by the applicant

Financial projections for the first five

(5) years of operations showing

detailed revenues and costs, as well

as projected demand, including

assumptions made(1 Certified True


Client

174


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submits the qualification documents

1. Receives the qualification documents

None 10 minutes Qualification Committee

2. Attends the opening proceedings

2. Conducts the proceeding for the opening of qualification documents 2.1 Evaluates, drafts Resolution and Issues Notice of Selection 2.2 Forwards to the Board the Resolution and Notice of Selection for review and signature 2.3 Reviews Resolution and Signs Notice of Selection

None 1 day 10 days 10 minutes 5 days

Qualification Committee Qualification Committee Qualification Committee Director II Office of the Regional Director

3. Receives Resolution/Notice of Selection

3. Issues Resolution/Notice of Selection

None 1 hour Qualification Committee

4. If the Selected Applicant has no ready and available and compliant units: Files Motion for Issuance of Special Permit if the selected applicant has no ready and available compliant units

4. Receives the Motion for Issuance of Special Permit or Application for New CPC 4.1 Assessor prepares the assessment of Filing Fee

FILING FEE: PHP 260.00 PHP 520.00

1 hour 1 hour


175

12. OPENING OF PROPOSED PREMIUM POINT-TO-POINT

BUS SERVICES.

Process in selecting an applicant to operate a Premium Point-to-Point Bus

Service.

If selected applicant has ready and available compliant units: Files an Application for Issuance of New CPC with prayer for Issuance of Provisional Authority

6. Receives the assessment of fees

6. Releases the Payment Order Slip


7. Proceeds to Cashier for payment

7. Cashier receives the payment and issues the Official Receipt

PHP260.00 or PHP520.00


8. Submits the Motion/Application together with the Official Receipt of payment

8. Officially receives the Motion/Application


9. Receives Special Permit for interim units or Provisional Authority

9. Releases Special Permit for interim units or Provisional Authority


TOTAL: PHP780.00 16 days, 7 hours and 20 minutes



176



Who may avail: Any entity who intends to be selected to premium P2P bus service.

Relevant Issuances:

Memorandum Circular Nos. 2015-027, 2017-034, 2019-010, 2019-030, 2019-037, 2019-049 and Department Order No. 2015-008


LEGAL QUALIFICATION

Filipino citizen who is at least eighteen (18) years old:

Birth Certificate (1 Certified True



Income Tax Return (ITR) duly

stamped received by the Bureau of

Internal Revenue (BIR) or Certificate

of Registration (transportation as line

of business) issued by the BIR for

new registrants (1 Certified True



Certificate of Business Name(1


Photocopies)

Department of Trade and Industry (DTI)

Filipino domestic juridical entity whose purpose is to provide transportation services

Client

If Corporation or Partnership including joint ventures or consortia of local firms

Certificate of Incorporation (1


Photocopies)


Latest duly received General

Information Sheet (1 Certified True


If Consortium/Joint Venture is not yet existing

Notarized Memorandum of


members that they will form a special

purpose legal entity (1 Certified True



Certificate of Incorporation and



Photocopies)


Duly received latest General

Information Sheet of each would-be

consortium members (1 Certified


177

Photocopies)

If Cooperative:

Certificate of Registration (1 Certified


Photocopies)

Cooperative Development Authority (CDA)



Photocopies)

Latest Cooperative Annual

Performance Report (1 Certified True


Certificate of Accreditation (1


Photocopies)

Office of Transportation Cooperatives (OTC)

If not yet consolidated Cooperative/Corporation:

Evidence/proof of application for

consolidation (1 Certified True


Securities and Exchange Commission (SEC), or Office of Transportation Cooperatives (OTC)

Notarized Individual Affidavits of

conformance/approval from members

willing to have their CPCs cancelled

in exchange for a single consolidated

CPC in favor of the Applicant-

Operator(1 Certified True



TECHNICAL QUALIFICATION

Detailed map of the proposed route with location of specific loading and unloading areas (1 Certified True Copy/Original and 4 Photocopies)

Client

Plan for (Route) Interim Service which should contain (1 Certified True Copy/Original and 4 Photocopies)

Client

List of the bus units that will be used in the interim service containing the name of the owner /operator, the make of the bus and the year model (1 Original and 4 Photocopies)

Official Receipt and Certificate of Registration (OR/CR) (1 Original and 4 Photocopies)

Passenger insurance documents (1 Original and 4 Photocopies)

178

Number of compliant units available with OR/CR (1 Certified True Copy/Original and 4 Photocopies)


Undertaking that the remaining units will be made available within three (3) months as certified by vehicle manufacturer/supplier reckoned from the date of submission of qualification documents (1 Certified True Copy/Original and 4 Photocopies)


If no compliant units are available:

Notarized Undertaking that

25% of the number of required units

within three (3) months,50% within six

(6) months,100% within nine (9)

months will be delivered as certified

by the vehicle manufacturer/supplier;


of pre-qualification documents


of qualification documents (1 Certified


Photocopies)


Undertaking that the units shall be

compliant with the specifications and

standards under OFG and DTI-PNS

as herein aforementioned(1 Certified


Photocopies)


If leased/leased-to-own units,

notarized undertaking pursuant to




organized vehicle dispatch

procedures(1 Certified True


Client

Evidence of formal arrangement with

Automatic Fare Collection (AFC)

service provider that will offer inter-

operable AFC service that is fully


technical specifications as

determined by LTFRB in case the

Applicant-Operator is selected(1

AFCS provider

179


Photocopies)

Copies of Letter of Support regarding

access to, or use of, each off-street

loading and unloading area in the

route map(1 Certified True


Property Owners/Managers

Proposed garage/depot space

pursuant to Memorandum Circular

No. 2017-027(1 Certified True


Client

or Notarized Undertaking to have a

compliant garage with zoning

clearance immediately upon

availability of compliant PUV units

which is to be submitted on or before

the issuance of Provisional Authority

for said units(1 Certified True



FINANCIAL CAPABILITY

Latest Audited Financial Statement

and duly stamped "received" by the

Bureau of Internal Revenue or its

Authorized Agent Banks(1 Certified


Photocopies)


or Certificate of Registration from

Bureau of Internal Revenue for newly

formed legal entities(1 Certified True


Manner of acquisition for the

compliant PUV units identifying the

funding source and with detailed

financing plan when applicable(1


Photocopies)

Client


equal to the set-aside bank deposit

duly certified by the depository

bank(1 Certified True Copy/Original

and 4 Photocopies)

Depository Bank

which is equivalent to one

hundred thousand pesos (Php

100,000.00) multiplied by the total

180

number of vehicles for the route

that the Applicant-Operator is

applying for inclusive of the paid-

up capital posted by the applicant

Financial projections for the first five

(5) years of operations showing

detailed revenues and costs, as well

as projected demand, including

assumptions made(1 Certified True


Client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submits the qualification documents

1. Receives the qualification documents

None 10 minutes Qualification Committee

2. Attends the opening proceedings

2. Conducts the proceeding for the opening of qualification documents 2.1 Evaluates, drafts Resolution and Issues Notice of Selection 2.2 Forwards to the Board the Resolution and Notice of Selection for review and signature 2.3 Reviews Resolution and Signs Notice of Selection

None 1 day 10 days 10 minutes 5 days

Qualification Committee Qualification Committee Qualification Committee Director II Office of the Regional Director

3. Receives Resolution/Notice of Selection

3. Issues Resolution/Notice of Selection

None 1 hour Qualification Committee

4. If the Selected Applicant has no ready and

4. Receives the Motion for Issuance of

FILING FEE: PHP 260.00

1 hour

Financial Analyst II Technical

181

available and compliant units: Files Motion for Issuance of Special Permit if the selected applicant has no ready and available compliant units If selected applicant has ready and available compliant units: Files an Application for Issuance of New CPC with prayer for Issuance of Provisional Authority

Special Permit or Application for New CPC 4.1 Assessor prepares the assessment of Filing Fee

PHP 520.00 1 hour

Section

5. Applicant receives the assessment of fees

6. Releases the Payment Order Slip


7. Applicant proceeds to Cashier for payment

7. Cashier receives the payment and issues the Official Receipt

PHP260.00 or PHP520.00


8. Submits the Motion/Application together with the Official Receipt of payment at the Legal Frontline unit, 2nd Floor

8. Officially receives the Motion/Application


9. Receives Special Permit for interim units or Provisional Authority

9. Releases Special Permit for interim units or Provisional Authority


TOTAL: PHP780.00 16 days, 7 hours and 20 minutes

182

13. ADJUDICATION OF APPREHENDED VEHICLES WITH

FRANCHISE VIOLATION/S

This is a process in handling apprehensions based on the Inspection Report

Summons issued by the Enforcement Section.

Section: Legal Section




Who may avail: Any person or entity apprehended for violations provided under Joint Administrative Order No. 2014-01 and/or Memorandum Circular No. 2011-004.


Notarized Affidavit of admission or non-admission of the violation (4 copies of original)


Current LTO OR/CR Land Transportation Office where the unit is registered

Valid Driver's License (1 Original for presentation and 1 Photocopy)


Valid Government-Issued ID Card of the Operator/Owner of the apprehended vehicle

LTO, SSS, HMDF, PhilHealth, PhilPost, COMELEC, DFA etc.

Inspection Summons Report (1 Original for presentation and 1 Photocopy)

Enforcement Section

White Folder Any Office/School Supplies Store




petitioner to be physically present,

authorized representative who is a

lawyer or a relative (i.e. direct

ascendant/descendant) is allowed

upon presentation of:

For Individual Operators

Duly notarized Special Power of

Attorney (SPA) (1 Original for






COMELEC, DFA etc.

183



and 1 Photocopy)

For Cooperatives











and 1 Photocopy)



COMELEC, DFA etc.

For Corporations



forAdoption of Color Scheme and


representative/s to file application (1

Original for presentation and 1

Photocopy)





and 1 Photocopy)



COMELEC, DFA etc.


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Respondent receives the Inspection Report Summons

1. Issues Inspection Report Summons

None 30 minutes Enforcement Section

2. Respondent submits Affidavit of Admission or Non-Admission at Legal Section

2. Receives Affidavit of Admission or Non-Admission

None 10 minutes Administrative Assistant III Legal Section

3. Respondent receives Notice of

3. Calendars the hearing and

None 22 days Administrative Assistant III

184

Hearing mails Show Cause Order

Legal Section

4. Respondent attends the hearing

4. Conducts

hearing

4.1Drafts and

evaluates the

Resolution/Order

4.2 Routes the

Resolution/Order

for the Regional

Director's review

and signature

4.4 Enters the

Resolution

/Order to the

Docket Book

4.5 Segregates

Resolution

/Order

4.6 Encodes

Resolution

/Order in the

Franchise

Processing

System

None 22 days

14 days

2 days

1 day

1 day

1 day

Attorney IV

Legal Section

Attorney IV

Legal Section

Director II

Office of the

Regional

Director

Records Officer I

Technical

Section

Records Officer I

Technical

Section

Records Officer I

Technical

Section

5. Claims

Resolution/Order

at Technical

Section

5. Releases the

Resolution/Order


TOTAL: Penalties

to be paid

based on

the Order

of the

Board

pursuant

63 days, 2

hours 40

minutes

185

14. PREPARATION FOR PAYMENT GENERAL SERVICES

The Financial and Management Division prepares the payment of janitorial,

security and other general services.

Section: Administrative and Financial Section


Type of

Transaction:

Government to Business Entity – G2B

Who may avail: Service Provider


Accomplishment Report Concerned service provider

Request for Payment

Record of Attendance/Service

Summary of Attendance

Proof of remittance to concerned

government agency and/or GOCC's

(BIR/SSS/HDMF)

Billing Invoice

Duly Signed and Notarized Contract

(for 1st payment)

Notice of Award (for 1st payment)

Notice to Proceed (for 1st payment)

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submits the

required

documents

1. Receives and

checks

completeness of

the required

documents

None 10 minutes

Administrative

Aide VI

Administrative

and Financial

Section

to

Memorand

um

Circular

No. 2011-

004 and

JAO No

2014-002

186

1.1 Retrieves the

Index of

Payments from

files to determine

if there is no

prior payment

claims and

forward to

Budget Unit for

ORS or

If with prior

payment with the

same claims

returned to

requesting party

5 minutes

Administrative

Aide VI

Administrative

and Financial

Section

1.2 Prepares

three (3) copies

Obligation

Request and

Status (ORS) to

be attached in

the payroll (for

first payment)

If for succeeding

payment the

budget unit

retrieve the

recorded ORS

and update the

status of

obligation in Box

C in the Payment

column

None 1 hour Budget Officer

IV (Budget

Officer II)

Administrative

and Financial

Section

1.3 Prepares the

DV in four copies

and assigns DV

number and

records in the

logbook.

Forwards the

None 30 minutes Accounting

Clerk

Administrative

and Financial

Section

187

four copies of

DVs, SDs and

two copies of

ORS for

signature in BOX

A

2. Submits the

signed DVs and

ORS together with

the supporting

documents

2. Receives the

four copies of

signed DVs and

three copies of

ORS together

with the

supporting

documents

None 1 minute Accounting

Clerk

Administrative

and Financial

Section

2.1 Review sand

certifies the

completeness

and accuracy of

the documents.

If with errors or

lack of

documents

return to the

concerned

service provider.

If in order initial

the four copies of

DV and forward

to Budget Unit

for signature of

Box B of ORS


Officer II

(Management &

Audit Analyst I)

Administrative

and Financial

Section

Administrative

Officer IV

(Management &

Audit Analyst II)

Administrative

and Financial

Section

Administrative

Officer V

(Management &

Audit Analyst III)

Administrative

and Financial

Section

2.2 Signs the

Box B of ORS

and retain the

None 1 hour Administrative

Officer V

(Budget Officer

188

second copy for

filling for first

payment.

If taxable

prepares BIR

Form 2306 and

2307 and

forward to Head

of Accounting

Unit for

signature of Box

C of DV.

If non-taxable

forward to Head

of Accounting

Unit for signature

of Box C of DV

III)

Administrative

and Financial

Section

Accounting

Clerk

Administrative

and Financial

Section

Administrative

Officer V

(Budget Officer

III)

Administrative

and Financial

Section

2.3 Reviews and

signs the four

copies of DVs in

BOX C

None 2 days Accountant III

Administrative

and Financial

Section

2.4 Records in

the logbook the

approved DV

and onward

endorsement to

the Head of

Agency/

Authorized

Representative


Aide VI

Administrative

and Financial

Section

3. Submits

LDDAP-

ADA/SLIIE

Checks/ACIC

3. Receives the

LDDAP-

ADA/SLIIE

Checks/ACIC

None 1minute Administrative

Aide VI

Administrative

and Financial

Section

3.1 Reviews the

correctness of

amount in

checks or

LDDAP-ADA and

None 3 hours Administrative

Officer V

Administrative

and Financial

Section

189

signs in the

“Approved by”

portion of ACIC

or “ “Certified

Correct” portion

of the LDDAP-

ADA, SLIIE and

FDES

3.2 Forwards the

signed LDDAP-

ADA,SLIIE,FDES

or Checks and

ACIC to Head of

Agency/Authoriz

ed

Representative

for counter-

signing


Aide VI

Administrative

and Financial

Section

4. Submits signed

LDDAP-

ADA/SLIIE

Checks/ACIC

4. Receives duly

signed LDDAP-

ADA/SLIIE

Checks/ACIC

None 2 minutes Cashier

Administrative

and Financial

Section

4.1 Reviews the

completeness of

signatures in

Checks and

ACIC or LDDAP-

ADA, SLIIE and

FDES


Administrative

and Financial

Section

4.2 Forwards the

Checks or

LDDAP-AD and

ACIC or SLIIE and

FDES in

Authorized

Government Bank

(LANDBANK OF

THE PHILS)

None 3 days LBP Staff

TOTAL: None 10 days, 6

hours and 39

minutes

190

15. PREPARATION FOR PAYMENT OF INFRASTRUCTURE

The Financial and Management Division prepares the payment for

construction of buildings.



Type of

Transaction:

G2B- Government to Business Entity

Who may avail: Service Provider


Notice of Award Procurement Unit

Duly signed and notarize contract

Notice to Proceeds

Performance Security

Memorandum of Agreement

Program of Works

Letter request from contractor for

progress/final payment or substitute

in case of release of retention money

Construction Committee

Statement of Work Accomplishment

must be verified and approved by

Agency’s Authorized Engineer

Progress Billing verified and

approved by Agency’s Authorized

Engineer

Inspection Report by the Agency’s

Authorized Engineer

Result of Test Analysis, if applicable

Statement of Time Elapsed

Monthly Certificate of Payment

Contractor’s Affidavit on payment of

laborers and materials

Pictures, before, during and after

construction of items of work

especially the embedded items

Photocopy of vouchers of all previous

payment

Additional Requirements:

191

Final Payment

Certificate of completion Construction Committee

As-Built plans

Warranty security

Copy of turn over documents/transfer

of project and facilities

For Variation Order/ Change Order/

Extra Work Order

Copy of Approved Change Order

(CO)/ Extra Work Order (EWO)

Copy of the approved original plans

indicating the affected portion(s) of

the project and duly revised plans

and specification, if applicable,

indicating the changes made which

shall be color coded

Copy of the agency’s report

establishing the

necessity/justification(s) for the need

of such CO and/or EWO w/c shall

include: (a)the computation as to the

quantities of the additional works

involved per item indicating the

specific stations where such works

are needed; (b) the date of inspection

conducted and the results of such

inspection; (c) a detailed estimate of

the unit cost of such items of work for

new unit costs including those

expressed in volume /area/ lump-

sum/lot.

Copy of the approved/revised

PERT/CPM Network Diagram which

shall be color coded, reflecting the

effect of additional/deductive time on

the contract period and the

corresponding detailed computations

for the additional/deductive time for

the subject Change Order/ Extra

Work Order

Construction Committee

Copy of the approved detailed

192

breakdown of contract cost for the

variation order

Copy of the COA Technical

Evaluation Report for the original

contract

Additional performance security in the

prescribed from and amount if

variation order exceeds 10 percent of

the original contract cost

For Release of Retention Money

Any security in the form of cash, bank

guarantee, irrevocable standby letter

of credit from a commercial bank,

GSIS or surety bond callable on

demand

Certification from end-user that the

project is completed and inspected

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submits the

required

documents

1. Receives and

checks

completeness of

the required

documents

1.1 Retrieves the

Index of

Payments from

files to determine

if there is no

prior payment

claims and

forward to

Budget Unit for

ORS or

If with prior

payment with the

same claims

returned to

requesting party

None 30 minutes

5 minutes

Administrative

Aide VI

Administrative

and Financial

Section

1.2 Prepares None 1 hour Budget Officer

193

three (3) copies

Obligation

Request and

Status (ORS) to

be attached in

the payroll (for

first payment)

If succeeding

payment the

budget units

retrieve the

recorded ORS

and update the

status of

obligation in Box

C in the Payment

column

IV (Budget

Officer II)

Administrative

and Financial

Section

1.3 Prepares the

DV in four copies

and assigns DV

number and

records in the

logbook.

Forwards the

four copies of

DVs, SDs and

two copies of

ORS for

signature in BOX

A.

If succeeding

payment attach

the copy of

updated ORS


Clerk

Administrative

and Financial

Section

2. Submits the

signed DVs and

ORS together with

the supporting

documents

2. Receives the

four copies of

signed DVs and

three copies of

ORS together

with the

supporting


Clerk

Administrative

and Financial

Section

194

documents

2.1 Reviews and

certifies the

completeness

and accuracy of

the documents.

If with errors or

lack of

documents

return to the

construction

committee.

If in order, initial

the four copies of

DV and forward

to Budget Unit

for signature of

Box B of ORS


Officer II

(Management &

Audit Analyst I)

Administrative

and Financial

Section

Administrative

Officer IV

(Management &

Audit Analyst II)

Administrative

and Financial

Section

Administrative

Officer V

(Management &

Audit Analyst III)

Administrative

and Financial

Section

2.2 Signs the

Box B of ORS

and retain the

second copy for

filling for first

payment.

If taxable

prepare BIR

Form 2306 and

2307 and

forward to Head

of Accounting

Unit for

signature of Box

C of DV.

If non-taxable

forward to Head


Officer V

(Budget Officer

III)

Administrative

and Financial

Section

Accounting

Clerk

Administrative

and Financial

Section

Administrative

Officer V

(Budget Officer

III)

195

of Accounting

Unit for signature

of Box C of DV

Administrative

and Financial

Section

2.3 Reviews and

signs the four

copies of DVs in

BOX C


Administrative

and Financial

Section

2.4 Records in

the logbook the

approved DV

and onward

endorsement to

the Head of

Agency/

Authorized

Representative


Aide VI

Administrative

and Financial

Section

3.Submits

LDDAP-

ADA/SLIIE

Checks/ACIC

3. Receives the

LDDAP-

ADA/SLIIE

Checks/ACIC

None 1 minute Administrative

Aide VI

Administrative

and Financial

Section

3.1 Reviews the

correctness of

amount in

checks or

LDDAP-ADA and

signs in the

“Approved by”

portion of ACIC

or “ “Certified

Correct” portion

of the LDDAP-

ADA, SLIIE and

FDES

None 4 hours Administrative

Officer V

(Division Chief)

Administrative

and Financial

Section

3.2 Forwards the

signed LDDAP-

ADA,SLIIE,FDES

or Checks and

ACIC to Head of

Agency/Authoriz

ed


Aide VI

Administrative

and Financial

Section

196

Representative

for counter-

signing

4. Submit signed

LDDAP-

ADA/SLIIE

Checks/ACIC

4. Receives duly

signed LDDAP-

ADA/SLIIE

Checks/ACIC


Aide VI

Administrative

and Financial

Section

4.1 Reviews the

completeness of

signatures in

Checks and

ACIC or LDDAP-

ADA, SLIIE and

FDES


Aide VI

Administrative

and Financial

Section

4.2 Forwards the

Checks or

LDDAP-AD and

ACIC or SLIIE

and FDES in

Authorized

Government

Bank

(LANDBANK OF

THE PHILS)


TOTAL: None 14 days and

28 minutes

16. PREPARATION FOR PAYMENT LOT PURCHASE

The Financial and Management Division prepares the payment for purchase

of agency land.



Type of

Transaction:

Government-to-Business Entity – G2B

Who may avail: Land owner


197

For Payment of Land

Duly signed Memorandum of

Agreement

Concerned Land Owner

Duly signed and notarized Contract

Duly signed and notarized Deed of

Absolute Sale

Original copy of Transfer Certificate of

Title (TCT)

Original copy of Blueprints

If more than one titles secure

certification for consolidation of geodetic

engineer from DPWH

Department of Public Works and Highway

Capital Gains Tax (CGT) and

Documentary Stamp Tax (DST)


Land Registration Authority Fees

Assessment

Land Registration Authority

Land Registration Authority IT Service

Fees Assessment

Land Registration Authority

Municipal Transfer Tax Assessment Concerned Municipal Office or City Hall

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submits the

required documents

1. Receives and

checks

completeness of

the required

documents

1.1 Retrieves the

Index of

Payments from

files to determine

if there is no

prior payment

claims and

forward to

Budget Unit for

ORS or

If with prior

payment with the

same claims

returned to

None 30 minutes

5 minutes

Administrative

Aide VI

Administrative

and Financial

Section

198

requesting party

1.2 Prepares

three (3) copies

Obligation

Request and

Status (ORS) to

be attached in

the payroll (for

first payment)

If succeeding

payment the

budget units

retrieve the

recorded ORS

and update the

status of

obligation in Box

C in the Payment

column.

None 1 hour Budget Officer IV

(Budget Officer

II)

Administrative

and Financial

Section

1.3 Prepares the

DV in four copies

and assigns DV

number and

records in the

logbook.

Forwards the

four copies of

DVs, SDs and

two copies of

ORS for

signature in BOX

A

If succeeding

payment attach

the copy of

updated ORS

None 30 minutes Accounting Clerk

Administrative

and Financial

Section

2. Submits the

signed DVs and

ORS together with

the supporting

2. Receives the

four copies of

signed DVs and

three copies of


Administrative

and Financial

Section

199

documents ORS together

with the

supporting

documents

2.1 Reviews and

certifies the

completeness

and accuracy of

the documents.

If with errors or

lack of

documents

return to the

construction

committee.

If in order initial

the four copies of

DV and forward

to Budget Unit

for signature of

Box B of ORS


Officer II

(Management &

Audit Analyst I)

Administrative

and Financial

Section

Administrative

Officer IV

(Management &

Audit Analyst II)

Administrative

and Financial

Section

Administrative

Officer V

(Management &

Audit Analyst III)

Administrative

and Financial

Section

2.2 Signs the

Box B of ORS

and retain the

second copy for

filling for first

payment.

If taxable

prepare BIR

Form 2306 and

2307 and

forward to Head

of Accounting

Unit for

signature of Box


Officer V (Budget

Officer III)

Administrative

and Financial

Section

Accounting Clerk

Administrative

and Financial

Section

Administrative

Officer V (Budget

200

C of DV.

If non-taxable

forward to Head

of Accounting

Unit for signature

of Box C of DV

Officer III)

Administrative

and Financial

Section

2.3 Reviews and

signs the four

copies of DVs in

BOX C.


Administrative

and Financial

Section

2.4 Records in

the logbook the

approved DV

and onward

endorsement to

the Head of

Agency/

Authorized

Representative


Aide VI

Administrative

and Financial

Section

3.Submits LDDAP-

ADA/SLIIE

Checks/ACIC

3. Receives the

LDDAP-

ADA/SLIIE

Checks/ACIC

None 1minute Administrative

Aide VI

Administrative

and Financial

Section

3.2.Reviews the

correctness of

amount in

checks or

LDDAP-ADA and

signs in the

“Approved by”

portion of ACIC

or “ “Certified

Correct” portion

of the LDDAP-

ADA, SLIIE and

FDES

None 4 hours Chief

Administrative

Officer

(Division Chief)

Administrative

and Financial

Section

3.3. Forward the

signed LDDAP-

ADA,SLIIE,FDES

or Checks and


Aide VI

Administrative

and Financial

201

ACIC to Head of

Agency/Authoriz

ed

Representative

for counter-

signing

Section

4. Submit signed

LDDAP-ADA/SLIIE

Checks/ACIC

4. Receives duly

signed LDDAP-

ADA/SLIIE

Checks/ACIC


Administrative

and Financial

Section

4.1 Reviews the

completeness of

signatures in

Checks and

ACIC or LDDAP-

ADA, SLIIE and

FDES


Administrative

and Financial

Section

4.2 Forwards the

Checks or

LDDAP-AD and

ACIC or SLIIE

and FDES in

Authorized

Government

Bank

(LANDBANK OF

THE PHILS)


TOTAL: None 14 days and

28 minutes

17. PREPARATION FOR PAYMENT OF SUPPLIES THROUGH

PUBLIC BIDDING

The Financial and Management Division prepares the payment for supplies

that classified by the Procurement Unit as Public Bidding.



Type of

Transaction:

Government to Business Entity – G2B

202

Who may avail: Suppliers


Authenticated photocopy of the

approved APP

Administrative Division

Notice of Award Procurement Unit

Approved Purchase Request Administrative Division

Performance Security Procurement Unit

Program of Work and Detailed

Estimates

Notice to Proceed, indicating the date

of receipt by the contractor

Duly Sign and Notarized Contract

BAC Resolution declaring winning

bidder

BAC Resolution recommending

approval and approval by the Head of

the Procuring Entity of the Resolution

of the BAC recommending award of

contract

Approved Purchase Order Administrative Division

Billing/Sales Invoice

Delivery Receipt

Inspection and Acceptance Report

report signed "accepted by" by the

authorized agency inspector and

signed "accepted by"

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submits the

required

documents

1. Receives and

checks

completeness of

the required

documents

1.1 Retrieves the

Index of

Payments from

files to determine

if there is no prior

payment claims

and forward to

None 30 minutes

5 minutes

Administrative

Aide VI

Administrative

and Financial

Section

203

Budget Unit for

ORS.

If with prior

payment with the

same claims

returned to

requesting party

1.2 Prepares

three (3) copies

Obligation

Request and

Status (ORS) to

be attached in the

payroll (for first

payment)

If succeeding

payment the

budget units

retrieve the

recorded ORS

and update the

status of

obligation in Box

C in the Payment

column

None 1 hour Budget Officer IV

(Budget Officer

II)

Administrative

and Financial

Section

1.3 Prepares four

(4) copies of DV

and records in the

logbook.

Forwards the four

copies of DVs,

SDs and two

copies of ORS for

signature in BOX

A

If succeeding

payment attach

the copy of

updated ORS


Administrative

and Financial

Section

2.Submits the

signed DVs and

2. Receives the

four copies of

None 1 minute Accounting Clerk

Administrative

204

ORS together with

the supporting

documents

signed DVs and

three copies of

ORS together

with the

supporting

documents

and Financial

Section

2.1 Reviews and

certifies the

completeness

and accuracy of

the documents

If with errors or

lack of documents

return to the

concern divisions

If in order initial

the four copies of

DV and forward to

Budget Unit for

signature of Box

B of ORS


Officer II

(Management &

Audit Analyst I)

Administrative

and Financial

Section

Administrative

Officer

IV(Management

& Audit Analyst

II)

Administrative

and Financial

Section

Administrative

Officer V

(Management &

Audit Analyst III)

Administrative

and Financial

Section

2.2 Signs the Box

B of ORS and

retain the second

copy for filling for

first payment.

If taxable prepare

BIR Form 2306

and 2307 and

forward to Head

of Accounting

Unit for signature

of Box C of DV.


Officer V (Budget

Officer III)

Administrative

and Financial

Section

Accounting Clerk

Administrative

and Financial

Section

205

If non-taxable

forward to Head

of Accounting

Unit for signature

of Box C of DV

Administrative

Officer V (Budget

Officer III)

Administrative

and Financial

Section

2.3 Reviews and

signs the four

copies of DVs in

BOX C


Administrative

and Financial

Section

2.4 Records in

the logbook the

approved DV and

onward

endorsement to

the Head of

Agency/

Authorized

Representative


Aide VI

Administrative

and Financial

Section

3.Submits LDDAP-

ADA/SLIIE

Checks/ACIC

3. Receives the

LDDAP-

ADA/SLIIE

Checks/ACIC


Aide VI

Administrative

and Financial

Section

3.1 Reviews the

correctness of

amount in checks

or LDDAP-ADA

and signs in the

“Approved by”

portion of ACIC or

“ “Certified

Correct” portion of

the LDDAP-ADA,

SLIIE and FDES

None 4 hours Chief

Administrative

Officer

(Division Chief)

Administrative

and Financial

Section

3.2 Forwards the

signed LDDAP-

ADA,SLIIE,FDES

or Checks and

ACIC to Head of

Agency/Authorize


Aide VI

Administrative

and Financial

Section

206

d Representative

for counter-

signing

4. Submits signed

LDDAP-ADA/SLIIE

Checks/ACIC

4. Receives duly

signed LDDAP-

ADA/SLIIE

Checks/ACIC


Administrative

and Financial

Section

4.1 Reviews the

completeness of

signatures in

Checks and ACIC

or LDDAP-ADA,

SLIIE and FDES


Administrative

and Financial

Section

4.2 Forwards the

Checks or

LDDAP-AD and

ACIC or SLIIE

and FDES in

Authorized

Government Bank

(LANDBANK OF

THE PHILS)


TOTAL None 13 days

207

REGIONALFRANCHISING AND

REGULATORY OFFICE

INTERNAL SERVICES

208

SIMPLE TRANSACTIONS

1. LEAVE ADMINISTRATION

To provide employees the necessary information and guidelines in the

availment of their leave credits.




Government to Government – G2G

Who may avail: All regular employees

CHECKLIST OF REQUIREMENTS (initial)

WHERE TO SECURE

Accomplished Leave Application Form (1 Original, 1 Photocopy)

Administrative and Financial Section

Medical Certificate, if Sick Leave is 6 days or more (1 Original)

Attending Medical Practitioner

Letter Request stating the purpose of Leave Monetization if Sick Leave credits will be monetized (1 Original)

Employee

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Availment of Vacation Leave:

1. Submits the application for leave with signature of immediate supervisor (at least 5 days before the intended date of availment)

1. Greets employee None 1 minute Administrative Personnel Administrative and Financial Section

1.1 Receives the application for leave

None 1 minute Administrative Aide VI Administrative and Financial Section

1.2 Evaluates the submitted application form

None 2 minutes Administrative Aide VI Administrative and Financial Section

1.3 Verifies the leave credit balances 1.4 Certifies/signs

None 5 minutes 2 minutes

Administrative Aide VI Administrative and Financial Section Administrative

209

the total leave balances 1.5 Forwards the signed leave form to the Regional Director for approval/disapproval

2 minutes

Officer V Administrative and Financial Section Administrative Officer V Administrative and Financial Section

1.6 Signs the Application Leave

1 hour Regional Director Office of the Regional Director

1.7 Notifies the employee concerned

30 minutes Administrative Aide VI Administrative and Financial Section

2. Receives the Approved Application for Leave

2. Furnishes employee with the approved application for Leave


2.1 Encodes leave application in the Time Monitoring System 2.2 Updates leave card 2.3 Files the approved application for leave to the 201 file

None 15 minutes 10 minutes 5 minutes

Administrative Aide VI Administrative and Financial Section Administrative Aide VI Administrative and Financial Section Administrative Aide VI Administrative and Financial Section

TOTAL None 2 hours and 18 minutes

Availment of Sick Leave:

1. Submits the 1. Greets employee None 1 minute Administrative

210

application for leave with signature of immediate supervisor (upon return to duty)

Personnel Administrative and Financial Section

1.1 Receives the application for leave

None 1 minute Administrative Aide VI (Clerk III) Administrative and Financial Section

1.1 Evaluates the submitted application form 1.2 Advises the employee to attach Medical Certificate if the duration of Sick Leave is six (6) days or more 1.3 Verifies the leave credit balances 1.4 Certifies/signs the total leave balances 1.5 Forwards the signed Application Leave to the Regional Director for approval/disapproval

None None None

5 minutes 2 minutes

Administrative Aide VI (Clerk III) Administrative and Financial Section Administrative Aide VI (Clerk III) Administrative and Financial Section


10 minutes Regional Director Office of the Regional Director

1.7 Issues Certificate of Leave of Absence Without Pay (LWOP) if the leave credit balance is insufficient

None 5 minutes Administrative Aide VI (Clerk III) Administrative and Financial Section

1.8 Notifies the employee concerned

None Administrative Aide VI (Clerk III) Administrative and Financial

211

Section


2. Furnishes employee with the approved Application Leave

None Administrative Aide VI (Clerk III) Administrative and Financial Section

2.1 Encodes Application Leave in the Time Monitoring System 2.2 Updates the leave card 2.3 Files the approved Leave Application to the 201 file

None Administrative Aide VI (Clerk III) Administrative and Financial Section

TOTAL None 24 minutes

Availment of Leave Monetization:

1. Submits the application for leave with signature of immediate supervisor (within the specified date in the Memorandum)

1. Greets the employee

None NA Administrative Personnel Administrative and Financial Section

1.1 Receives the application for leave 1.2 Evaluates the submitted application form 1.3 Advises the employee to attach a letter request stating the purpose of leave monetization if Sick Leave credits will be monetized 1.4 Verifies the leave

None NA Administrative Aide VI (Clerk III) Administrative and Financial Section Administrative Aide VI (Clerk III) Administrative and Financial Section Administrative Aide VI (Clerk III) Administrative and Financial Section Administrative

212

credit balances 1.5 Certifies/signs the total leave balances 1.6 Forwards the signed leave form to the Regional Director for approval/disapproval

Aide VI (Clerk III) Administrative and Financial Section Administrative Aide VI (Clerk III) Administrative and Financial Section Administrative Aide VI (Clerk III) Administrative and Financial Section


None NA Regional Director Office of the Regional Director

1.8 Issues Certificate of Leave of Absence Without Pay (LWOP) if the leave credit balance is insufficient 1.9 Notifies the employee concerned

None NA Administrative Aide VI (Clerk III) Administrative and Financial Section Administrative Aide VI (Clerk III) Administrative and Financial Section


2. Furnishes employee and Financial Management Division with the approved application for Leave

None NA Administrative Aide VI (Clerk III) Administrative and Financial Section

2.1 Encodes leave application in the Time Monitoring System 2.2 Updates leave card

None NA Administrative Aide VI (Clerk III) Administrative and Financial Section

213

2.3 Files the approved application for leave to the 201 file

TOTAL None

2. SUPPLY MANAGEMENT

To provide employees the necessary information and guidelines in the

availment of office supplies.





Who may avail: All regular employees


WHERE TO SECURE

1. Accomplished Requisition and Issuance Slip (RIS) (3 Original) if Stocks are available

Supply Section, Administrative Division (3rd floor)

2. Purchase Request (4 Original) If stocks are not available

Finance and Management Division


PROCESSING TIME

PERSON RESPONSIBLE

If Stocks Available:

1. Submits the accomplished Requisition and Issuance Slip (RIS)

1. Receives the Requisition and Issuance Slip

None

1 minute Administrative Aide VI Administrative and Financial Section

1.1 Evaluates submitted RIS


1.2 Approves RIS 1 minute Administrative Officer V Administrative and Financial Section

2. Receives the requested items/supplies

2. Issues requested items/supplies

None 30 minutes

Administrative Aide VI Administrative

214

2.1 Signs the Issuance column

1 minute

and Financial Section Administrative Officer V Administrative and Financial Section

3. Receives the copy of signed RIS

3. Furnishes client with the signed RIS

None 30 minutes Administrative Aide VI Administrative and Financial Section Administrative Officer V Administrative and Financial Section

3.1 Files the copy of RIS


TOTAL None 1 hour and 13 minutes

If Stocks are NOT Available:

1. Submits the accomplished Purchase Request (PR)

1. Receives the Purchase Request (PR) 1.1 Assigns control number of the PR

None 1 minute 1 minute

Administrative Aide VI Administrative and Financial Section Administrative Aide VI (Clerk III) Administrative and Financial Section

1.2 Forwards the PR to the Chief Administrative Officer for instructions through a routing slip

None 1 minute Administrative Aide VI Administrative and Financial Section

1.3 Releases None 1 hour Administrative

215

routing slip with instructions

Officer V Administrative and Financial Section

1.4 Forwards to the Chief, TDO for the approval of the PR if the total amount of the request is less than ₱10,000.


1.5 Forwards to the Office of the Director for the approval of the PR if the total amount of the request is more than ₱10,000.


1.6 Processing Time of Procurement of Goods thru Shopping 52.1b applies (See p. __)

1.7 Awaits for the delivery of the requested items from the supplier

None 22 days Administrative Aide VI Administrative and Financial Section Administrative Officer V (Supply Officer III) Administrative and Financial Section

1.8 Inspects the delivered items

None 30 minutes Administrative Aide I (Utility Worker I) Legal Division Transportation Development Officer II Technical

216

Division

1.9 Accepts the delivered items

None 1 hour Administrative Aide VI (Store Keeper II) Administrative and Financial Section Administrative Officer V (Supply Officer III) Administrative and Financial Section

1.10 Prepares Inspection and Acceptance Report (IAR) 1.11 Furnishes copy of the IAR to the Finance Division and COA


Administrative Aide VI (Store Keeper II) Administrative and Financial Section

1.12 Updates stock cards 1.13 Prepares Inventory Custodian Slip (ICS) if the amount is less than ₱15,000 or Property Acknowledgement Receipt (PAR) if the amount is more than ₱15,000


Administrative Aide VI (Store Keeper II) Administrative and Financial Section Administrative Officer V (Supply Officer III) Administrative and Financial Section

2. Accepts the requested item

2. Releases/issues the requested item 2.1 Files the copy of ICS and PAR


Administrative Aide VI (Store Keeper II) Administrative and Financial Section Administrative Officer V (Supply Officer III) Administrative

217

and Financial Section

TOTAL None 22 days, 5 hours and 17 minutes

Supply Management (if Supplies are NOT available) qualified for multi-stage processing.

3. ISSUANCE OF SERVICE RECORDS AND OTHER

CERTIFICATION

To provide accurate information of employees’ service records and

other certification needed for whatever legal purposes.





Who may avail: All regular employees, including retired and resigned, OJT, Job Orders and Contract of Services


WHERE TO SECURE

Accomplished Request Form Administrative Division


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Request for Service Records:

1. Submits the accomplished request form

1. Greet the employee

None 1 minute Administrative Personnel Administrative and Financial Section

1.1 Receives the accomplished request form 1.2 Evaluates the needed certification to be issued

None 1 minute 5 minutes


218

1.3 Retrieves the 201 file of the employee


1.4 Prepares the requested certification 1.5 Forwards to the Administrative Officer V for signature


Administrative Aide VI (Clerk III) Administrative and Financial Section

1.6 Signs the certification

None 10 minutes Administrative Officer V Administrative and Financial Section

2. Receives the requested certification

2. Released the signed certification 2.1 Files the received copy of the certification to the 201 file of the employee




Request for Certificate of Employment:




1.1 Receives the accomplished request form

None 1 minute


219

1.2 Evaluates the needed certification to be issued

5 minutes

Administrative Officer V Administrative and Financial Section













Request for Certificate of Appearance:




1.1 Receives the accomplished

None 1 minute

Administrative Aide VI (Clerk III)

220

request form 1.2 Evaluates the needed certification to be issued

5 minutes

Administrative and Financial Section Administrative Officer V Administrative and Financial Section













Request for Certificate of Completion for OJT:

1. Submits the accomplished


None 1 minute Administrative Personnel

221

request form Administrative and Financial Section



Administrative Aide VI (Clerk III) Administrative and Financial Section Administrative Officer V Administrative and Financial Section









2. Releases the signed certification 2.1 Files the received copy of the certification to the 201 file of the employee



222


Request for Certificate of No Pending Case:















2. Released the signed certification

None 3 minutes


223

2.1 Files the received copy of the certification to the 201 file of the employee

2 minutes Administrative Aide VI (Clerk III) Administrative and Financial Section


Request for Certificate of Abstract of Collection:









1.4 Prepares the requested certification 1.5 Forwards to the Chief Administrative Officer for signature




None 10 minutes Administrative Officer V Administrative

224

Division




Administrative Aide VI (Clerk III) Administrative and Financial Section Administrative Aide VI(Clerk III) Administrative and Financial Section


4. REQUEST FOR REPRODUCTION OF DOCUMENTS

To provide the needed forms from different offices and division.





Who may avail: All Offices and Divisions


WHERE TO SECURE




FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submits the accomplished request form.


None 1 minute Administrative Division Aide VI Administrative and Financial Section

1.1 Receives and informs the employee to return on specific day or hour 1.2 Reproduces the requested documents

None 1 minute 4 hours


225

2. Receives reproduced documents with Notice of Completion

2. Releases the reproduced documents with Notice of Completion

None 1 hour Administrative Division Aide VI Administrative and Financial Section

TOTAL None 5 hours 2 minutes

5. PREPARATION FOR RECOGNITION OF COMMENDABLE

ACTS

To give recognition to deserving employee/stakeholders of their

exemplary service to the public.





Who may avail: Board


Letter of Commendation PACD


PROCESSING TIME

PERSON RESPONSIBLE

1. Request Administration Division to prepare the Certificate of Recognition

1. Greets the Board Member/s or his/her representative


1.1 Prepares the necessary Certificate of Recognition 1.2 Routes the Certificate of Recognition for signature of the Board 1.3 Informs the awardee/s of the scheduled place and time of awarding ceremony

None 30 minutes 2 hours 30 minutes

Administrative Aide VI (Clerk III) Administrative and Financial Section Administrative Aide VI (Clerk III) Administrative and Financial Section Administrative Aide VI (Clerk III) Administrative and Financial Section

2. Receives the 2. The Board None 5 minutes Administrative Aide

226

Certificate of Recognition for the awarding ceremony

awards the Certificate of Recognition to the awardee/s

VI (Clerk III) Administrative and Financial Section

TOTAL None 3 hours and 6 minutes

6. ISSUANCE OF PAYMENT ORDER SLIP FOR REFUND OF

CASH ADVANCE FOR TRAVEL

The Financial and Management Division prepares the payment order slip for

refund of cash advances for travel.



Type of

Transaction:


Who may avail: Employees


Liquidation Report (1 Original) Concerned Employee

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submits

Liquidation

Report

1.Receives

Liquidation

Report

1.1 Prepares the

Payment Order

Slip and forwards

to Accountant for

review

None 1 minute

5 minutes

Accounting Clerk

Administrative and

Financial Section

Administrative Aide VI (Clerk III) Administrative and

Financial Section

1.2 Reviews and

signs the

Payment Order

Slip

None 3 hours Accountant II

Administrative and

Financial Section

1.3 Logs the

Payment Order

Slip to Client for

payment to

Cashier.

None 1 minute Administrative Aide VI (Clerk III) Administrative and

Financial Section

2. Receives the

Payment Order

Slip

2. Releases the

Payment Order

Slip to Client for

None 1 minute Administrative Aide VI (Clerk III) Administrative and

227

payment to

Cashier.

Financial Section

TOTAL: None 3 hours and 8

minutes

7. PROCUREMENT OF GOODS THRU NEGOTIATED

PROCUREMENT -SMALL VALUE PROCUREMENT (SVP)

To procure goods/services where the amount of the Approved Budget for the

Contract (ABC) is less than 1 Million, thru Negotiated Procurement -Small Value

Procurement (SVP).



Type of

Transaction:


Who may avail: End-User/Implementing Unit

Relevant

issuances:

Republic Act 9194 (Government Procurement Reform Act)


1. Purchase Request (Government

Accounting Manual (GAM) Form)

Financial Management Division, 3rd Floor

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. End-user

submits the

approved

Purchase

Request

1. Receives the

approved

Purchase Request

None 10 minutes Administrative Aide VI (Clerk III) Administrative and

Financial Section

1.1Checks if

included in the

approved Annual

Procurement Plan

(APP)

1.2 Prepares and

facilitates the

approval of

Supplemental

APP –if not

included in the

APP

None 30 minutes

2 weeks


Financial Section


Financial Section

1.3 Posts in None 3 days Administrative Aide

228

Philippine

Government

Electronic

Procurement

System (Philgeps)

theRequest for

Quotations(RFQ)

1.4 Sends

Request for

Quotations to at

least three (3)

suppliers

30 minutes

VI (Clerk III) Administrative and

Financial Section


Financial Section

1.5 Receives

sealed quotations

None 10 minutes


Financial Section

1.6 Forwards the

sealed quotations

received to the

BAC Members for

opening

None 30 minutes


Financial Section

1.7 Facilitates the

opening of sealed

quotations


Financial Section

1.8 Evaluates the

quotations

submitted

None 1 hour Administrative Aide VI (Clerk III) Administrative and

Financial Section

1.9 Proceeds with

the evaluation of

quotation upon

receipt of at least

one (1) quotation

1.10 Prepares the

Abstract of

Quotations

1.11 Facilitates

the approval of

the BAC members

None 1 hour

30 minutes

1 hour


Financial Section


Financial Section


Financial Section

229

on the Abstract of

Quotations

1.12 Prepares the

Purchase Order

(P.O.)/Job

Order(J.O.)

1.13 Forwards the

P.O/J.O to the

Financial

Management

Division (FMD) for

funding

30 minutes

1 hour


Financial Section


Financial Section

1.14 FMD

forwards the

funded P.O/J.O to

the Office of

Board Member

Corpus for his

signature

None Administrative Aide VI (Clerk III) Administrative and

Financial Section

1.15 Receives

Approved

Purchase

Order/Job Order

from BMC

1.16 Posts in

Philgeps the

Award and

informs supplier

the approved

P.O/J.O and

directs supplier to

deliver the item/s

None 5 minutes

15 minutes


Financial Section


Financial Section

1.17

Receives/Accepts

the item/s

delivered by

supplier


Financial Section

Administrative Officer

V

Administrative

Division

230

2. Receives

/Accepts the

item/s from

Administrative

Division

2. Facilitates the

delivery of item/s

to end-user

None 1 hour Administrative Aide

VI

Administrative

Division


V

(Supply Officer III)

Administrative

Division

TOTAL: None 14 days 1

hour and 40

minutes

8. PROCUREMENT OF PRINTING SERVICES FROM

RECOGNIZED GOVERNMENT PRINTERS (RGPS) THRU

AGENCY TO AGENCY MODE OF PROCUREMENT

To procure printing services for the printing of Accountable Forms and

Sensitive High Quality/Volume Requirements.



Type of

Transaction:



Relevant

issuances:





Financial Management Division, 3rd Floor

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. End-user

submits the

approved

Purchase

Request

1. Receives the

approved

Purchase

Request


Financial Section

231

1.1. Checks if

included in the

approved Annual

Procurement

Plan (APP)

1.2. Prepares and

Facilitates the

approval of

Supplemental

APP –if not

included in the

APP

None 30 minutes

2 weeks


Financial Section


Financial Section

1.3. Posts in

Philgeps the

Request for

Quotations (RFQ)

1.4 Sends

Request for

Quotations to the

three (3)

Recognized

Government

Printers (RGPs),

namely,

BangkoSentral ng

Pilipinas, National

Printing Office,

and APO

Production Unit,

Inc.

None 3 days

30 minutes


Financial Section


Financial Section

1.5 Receives

sealed quotations

None 10 minutes


Financial Section

1.6 Forwards the

sealed quotations

received to the

BAC Members for

opening

None 30minutes


Financial Section

1.7 Facilitates the

opening of sealed

quotations


232

Financial Section

1.8 Evaluates the

quotations

submitted


Financial Section

1.9 Proceeds with

the evaluation of

quotation upon

receipt of at least

one (1) quotation


Financial Section

1.10 Prepares the

Abstract of

Quotations

1.11 Facilitates

the approval of

the BAC

members on the

Abstract of

Quotations

1.12 Prepares the

Purchase Order

(P.O.).

1.13 Forwards

the P.O. to the

Finance

Management

Division for

Obligation of

Funds

None 30 minutes

1 hour

30 minutes

1 hour


Financial Section


Financial Section


Financial Section


Financial Section

1.14 FMD

forwards the

funded P.O/J.O

to the Office of

Board Member

Corpus for his

signature


Financial Section

1.15 Receives

Approved

None 5 minutes

Administrative Aide VI (Clerk III)

233

Purchase Order.

1.16 Posts in

Philgeps the

Award the Notice

of Award to

supplier

15 minutes

Administrative and

Financial Section


Financial Section

1.17

Receives/Accepts

the item/s

delivered by

supplier


Financial Section

Administrative

Officer V


Administrative

Division

2. Receives

/Accepts the

item/s from

Administrative

Division

2. Facilitates the

delivery of item/s

to end-user


Financial Section

Administrative

Officer V


Administrative

Division


hour and 40

minutes

234

9. PROCUREMENT OF GOODS THRU SHOPPING 52.1B

To procure goods/services where the amount of the Approved Budget for the

contract (ABC) is less than 1Million, thru Negotiated Procurement -Small Value

Procurement (SVP).



Type of

Transaction:



Relevant

issuances:






CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. End-user

submits the

approved

Purchase

Request

1. Receives the

approved

Purchase Request


Financial Section

1.1 Checks if

included in the

approved Annual

Procurement Plan

(APP)

1.2 Prepares and

Facilitates the

approval of

Supplemental

APP –if not

included in the

APP

None 30 minutes

10 days


Financial Section

1.3 Posts in

Philgeps

theRequest for

Quotations(RFQ)

1.4 Sends

Request for

Quotations to at

None 3 days

30 minutes


Financial Section

235

least three (3)

suppliers

1.5 Receives

sealed quotations

(at least three (3)

quotations are

necessary)

None 30 minutes


Financial Section

1.6 Forwards the

sealed quotations

received to the

BAC Members for

opening

None 30minutes


Financial Section

1.7 Facilitates the

opening of sealed

quotations


Financial Section

1.8 Evaluates the

quotations

submitted

None 1hour Administrative Aide VI (Clerk III) Administrative and

Financial Section

1.9 Prepares the

Abstract of

Quotations

1.10 Facilitates

the approval of

the BAC members

on the Abstract of

Quotations

1.11 Prepares the

Purchase Order

(P.O.).

1.12 Forwards the

P.O. to the

Finance

Management

Division for

Obligation of

Funds

None 30minutes

1 hour

30 minutes

1 hour


Financial Section


Financial Section


Financial Section


Financial Section

236

1.13 FMD

forwards the

funded P.O/J.O to

the Office of

Board Member

Corpus for his

signature

None

1.14 Receives

Approved

Purchase Order.

1.15 Posts in

Philgeps the

Award the Notice

of Award to

supplier

5 minutes

15 minutes


Financial Section


Financial Section

1.16 Receives

/Accepts the

item/s delivered

by supplier


Financial Section

Acting Supply Officer

Administrative

Division

2. Receives

/Accepts the

item/s from

Administrative

Division

2. Facilitates the

delivery of item/s

to end-user


Financial Section


V

Administrative and

Financial Section


hours

237

10. REQUEST FOR FRANCHISE VERIFICATION

To countercheck and validate the correctness of franchise record.





Who may avail: Technical Division, Legal Division, Franchise Planning and Monitoring Division, Office of the Executive Director and Office of the Board


Request Form Technical Section


PROCESSING TIME

PERSON RESPONSIBLE

1. Gets and fills out Request Form

1. Provides the Request for Franchise Verification Form 1.1 Receives and Logs the Accomplished Request Form 1.2 Searches for the Franchise Information in the Franchise Processing System 1.3 Prints Franchise Verification 1.4 Verifier signs the Franchise Verification 1.5 Transmits the Franchise Verification to the Approving Officer for signature

None 1 minute 10 minutes 30 minutes 2 hours 15 minutes 5 minutes

Administrative Aide Vi (Clerk III) Technical Section Administrative Aide Vi (Clerk III) Technical Section Administrative Aide VI (Clerk III) Technical Section Administrative Aide VI (Clerk III) Technical Section Administrative Aide VI (Clerk III) Technical Section Administrative Aide VI (Clerk III) Technical Section

238

1.6 Approves Franchise Verification

15 minutes Records Officer I Technical Section

2. Receives Franchise Verification at Assessment Window

2. Releases Franchise Verification

None 1 minute Administrative Aide VI ISMD Information Systems Researcher I ISMD Records Officer I ISMD

TOTAL: None 3 hours and 17minutes

11. REQUEST FOR CERTIFIED TRUE COPY

To verify and check the authenticity of the franchise documents (Decisions,

Orders etc.) issued by the Board.





Who may avail: Technical, Legal and Franchise Planning and Monitoring Division, Office of the Executive Director and Office of the Board


Request Form ISMD Front Desk/Receiving


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Gets and Fills out Request Form

1. Provides and logs the Request for Certified True Copy

None 11 minutes

Administrative Aide VI PACD

1.1 Assists the employee in the waiting area 1.2 Searches for

1 minute 30 minutes

Records Officer I Technical Section Records Officer I

239

the documents’ batch number 1.3 Retrieves the Original Document from file 1.4 Photocopy the Original Document 1.5 Authenticates and signs the photocopied document 1.6 Transmits the authenticated document to the Approving Officer 1.7 Approves Certified True Copy

2 hours 5 minutes 15 minutes 1 minute 15 minutes

Technical Section Records Officer I Technical Section Records Officer I Technical Section Records Officer I Technical Section Records Officer I Technical Section Records Officer I Technical Section

2. Receives Certified True Copy

2. Releases Certified True Copy

1 minute Records Officer I Technical Section

TOTAL: None 3 hours and 19 minutes

240

COMPLEX TRANSACTIONS

12. HIRING OF EMPLOYEE/S To select the most competent and eligible applicant to fill up the vacant

positions needed for the smooth and expeditious public service delivery.





Who may avail: All interested and qualified applicants, including persons with disability (PWD), members of indigenous communities, and those with diverse sexual orientation, gender identity and expression (SOGIE).


WHERE TO SECURE

Duly accomplished and notarized Personal Data Sheet (PDS) with recent passport-sized picture (CS Form 212, Revised 2017) (1 original copy)

Administrative and Financial Sectionor can be downloaded at www.csc.gov.ph

Performance rating in the last rating period (if applicable) (1 Certified True Copy)

Respective concerned agency or division

Certificate of eligibility/rating/license (1 Photocopy)

Civil Service Commission (CSC) and/or Professional Regulation Commission (PRC)

Transcript of Records (1 Photocopy) Concerned School/College/University


PROCESSING TIME

PERSON RESPONSIBLE

Through walk-in:

1. Submits the application

1. Greets and receives the applicant 1.1 Evaluates the application letter and required supporting documents


Administrative Personnel Administrative and Financial Section Administrative Aide VI (Clerk III) Administrative and Financial Section

1.2 If Requirements are complete: duly receives the evaluated application and inform the applicant for further notice through text or email

5 minutes Administrative Aide VI (Clerk III) Administrative and Financial Section

http://www.csc.gov.ph/

241

If requirements are incomplete: Advises the applicant to comply and resubmits the complete requirements within the deadline, otherwise, the application will be denied

Through e-mail:

1. Sends acknowledgment receipt 1.1 Evaluates the application letter and required supporting documents 1.2 If complete: advises the applicant to be notified on the status after the pre-evaluation If incomplete: advises the applicant to comply and resubmit the complete requirements within the deadline, otherwise, deny the application


Administrative Aide VI (Clerk III) Administrative and Financial Section Administrative Officer V

Through regular, registered mail and other sources:

1. Receives the application 1.1 Evaluates the documents 1.2 If complete:



242

advise the applicant to be notified on the status after the pre-evaluation through e-mail, SMS or regular mail If incomplete: advises the applicant through e-mail, SMS or regular mail to comply and resubmit the complete requirements within the deadline, otherwise, the application will be denied

1.3 Short listing of applicants If found qualified: Advises to take the pre-qualifying exam If found not qualified: Notifies the applicant for the denial of the application 1.4 Prepares list of short listed applicants



1.5 Prepares letter request to DOTr for the conduct of pre-qualifying exam 1.6 Waits for the approval of the request and the actual date of examination

None 5 minutes 45 days


1.7 Informs the applicant for the

None 3 hours Administrative Aide VI (Clerk III)

243

place, time and date of the examination

Administrative and Financial Section and Financial Section

2. Takes the exam

2. Administers pre-qualifying exam

None 1 day Administrative Aide VI (Clerk III) Administrative and Financial Section

2.1 Receives the results of the pre-qualifying exam from DOTr 2.2 Prepare the matrix based on the criteria for selection including the results of the written exam

None 1 minute 20 days


2.3 Prepare the notice of meeting and initial deliberation of the members of the HRMPSB


2.4 Actual conduct of the initial deliberation

None 1 day Human Resource Merit Promotion and Selection Board (HRMPSB)

2.5 Notify the shortlisted applicant for the scheduled Behavioral Evaluation Interview (BEI)

None 4 hours Administrative Aide VI (Clerk III) Administrative and Financial Section

3. Undergoes an interview

3. Conducts Behavioral Evaluation Interview (BEI) 3.1 Assesses and deliberates the applicants

None 1 hour 3 hours

HRMPSB

3.2 Prepares the Minutes of Meeting and HRMPSB

None 5 days HRMPSB Secretariat

244

Resolution

3.3 Submits the results of the deliberation to the Approving Authority for further comments and approval


3.4 Prepares the Appointment papers

None 10 days Administrative Aide VI (Clerk III) Administrative and Financial Section and Financial Section

3.5 Informs the appointee to sign the position description form (PDF)


4. Signs the Position Description Form (PDF)

4. Receives the signed PDF

None 1 minute Administrative Officer IV (HRMO II) Administrative and Financial Section

4.1 Presents the appointment papers and PDF to the Appointing Authority for approval

None Administrative Officer V Administrative and Financial Section

4.2 Informs the appointee to take the Oath of Office


5. Signs the Oath of Office

5. Receives the signed Oath of Office


6. Assumes to Duty

6. Prepares the Certificate of Assumption for the signature of the respective Division/Section Chief to be attested by the Head of


245

Administrative Division/Section

TOTAL None Through walk-in: 61 days, 7 hours and 12 minutes Through e-mail: 61 days, 7 hours and 11 minutes Through regular, registered mail and other sources: 61 days, 7 hours and 11 minutes

• Hiring of Employees is covered under pertinent Civil Service Rules and Regulations.

• Schedule of the initial deliberation is dependent on the availability of the members of

HRMPSB.

13. CERTIFICATION OF FUNDS AVAILABILITY FOR

PURCHASE REQUEST

The Financial and Management Division issues the certification of funds

availability of Purchase Request or Job Order.


Classification: Complex Transaction

Type of

Transaction:


Who may avail: Procurement Unit


Approved Annual Procurement

Plan (1 Original)


Approved Purchase Request (1

Original)

PHILGEPS Request for Quotation

(1 Original)

246

Price quotations from at least three

(3) bonafide and reputable

manufacturers/suppliers/distributors

(1 Original)

Abstract of Canvass (1 Original)

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submits the

required

documents.

1. Receives

and checks the

required

documents

and forward to

Budget Unit for

preparation of

ORS.

None 1 minute Administrative Aide VI

Administrative and

Financial Section

1.2. Prepares

the Obligation

Request and

Status and

forward to

Head of

Accounting

Unit

None 45 minutes Budget Officer II

Administrative and

Financial Section

1.3. Reviews

and signs the

Purchase

Order/Job

Order on the

“Funds

Availability”

portion.

None 3 days Accountant II

Administrative and

Financial Section

2. Receives the

Purchase

Order/Job Order

2. Logs and

release the

sign Purchase

Order/Job-

Order


Administrative and

Financial Section

TOTAL: None 3 days and 48

minutes

247


CONTRACT OF SERVICE OR JOB ORDER


availability of Contract of Service/Job Order.



Type of

Transaction:


Who may avail: Administrative Division


Contract of Service/Job Order Administrative and Financial Section

Personal Data Sheet

Transcript of Record

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submits the

required

documents

1. Receives

the required

documents

and forward to

Head of

Accounting

Unit


Administrative and

Financial Section

1.1 Reviews

and signs the

Contract of

Service/ Job

Order on the

portion of

“Certificate of

funds

Availability”.


Administrative and

Financial Section

2. Receives the

signed contract

2. Logs and

release the

signed

contract of

service/job

order


Administrative and

Financial Section

TOTAL:

3 days and 3

minutes

248


PURCHASE REQUEST FOR THE CONTRACT OF PUBLIC

BIDDING


availability for the contract of Public Bidding.



Type of

Transaction:


Who may avail: Procurement Unit


Authenticated photocopy of the

approved APP


Invitation to Apply for Eligibility to

Bid

Letter of Intent

Results of Eligibility

Check/Screening

Bidding Documents

Terms of Reference

Minutes of Pre-Bid Conference

Agenda and/or Supplemental

Bulletins, if any

Bidders Technical and Financial

Proposals

Minutes of Bid Opening

Abstract of Bids

Post-Qualification Report of

Technical Working Group

BAC Resolution recommending

approval and approval by the Head

of the Procuring Entity of the

Resolution of the BAC

recommending award of contract

Notice of Award

Performance Security

Program of Work and Detailed

Estimates

Notice of Proceeds, indicating the

date

Detailed Breakdown of the ABC

Copy of the Approval PERT/CPM,

249

Network Diagram and detailed

computations of contract time

Post Qualification Evaluation Report Administrative and Financial Section

Bid Evaluation Report

Notice of Award

Evidence of Invitation of three

observers in all stages of the

procurement process

Purchase Request

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submits the

required

documents

1. Receives the

required

documents and

forward to Head

of Accounting

Unit for review


Administrative and

Financial Section

1.2. Reviews

and signs the

Contract on the

portion of

“Certificate of

funds

Availability”.


Administrative and

Financial Section

2. Receives the

signed Contract of

Service/Job Order

1.3. Logs and

release the

signed Contract

of service/Job

Order


Administrative and

Financial Section

TOTAL:

3 days and 4

minutes

250

16. PROCUREMENT PROCESS FOR GOODS THRU PUBLIC

BIDDING

To procure goods, where the Approved Budget for the Contract (ABC) is

1Million and above.



Type of

Transaction:



Relevant

issuances:



1. Terms of Reference To be drafted by the End-user

2. Certificate of Available Funds

/Allotment


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. End-users

submit the

approved

Terms of

Reference

1. Receives the

approved Terms of

Reference


Financial Section

1.1 Secures

Certificate of

Availability of

Funds/Allocation

from the Finance

Management

Division

1.2 Incorporates

the Terms of

Reference to the

Bidding

Documents

None 1 day

1 day


Financial Section

1.3 Reproduces at

least 5 sets of

Bidding

Documents

(depends on the

number of bidders)

None 3 hours Administrative Aide

VI

Administrative and

Financial Section

251

1.4 Posts

theApproved

Invitation to Bidin

Philgeps, website

and Bulletin

Boards

None 7 days


Financial Section

1.5 Prepares

Invitation To

Observers

None 30minutes


Financial Section

1.6 Prepares

Notice of Meeting


Financial Section

1.7 Routes the

Notice of Meeting

1.8 Distributes

Invitation to

Observers

None 1hour

10 minutes


Financial Section

1.9 Facilitates the

Pre-bid

Conference


Financial Section

1.10 Issues

Supplemental Bid

Bulletin, if

necessary

None 2 hours Administrative Aide VI (Clerk III) Administrative and

Financial Section

1.11 Posts

Supplemental Bid

Bulletin in

Philgeps, website

and bulletin boards


Financial Section VI

Administrative and

Financial Section

1.12 Facilitates the

Acquisition of

Bidding

Documents by

bidders

1.13 Directs the

Approved

Budget

for the

Contract

PHP

500,000

and

30minutes Administrative Aide VI (Clerk III) Administrative and

Financial Section

252

bidder to secure

Payment Order

Slip from the

Finance

Management

Division and

proceed to the

Cashier for

payment of Bid

Documents

below =

PHP 500

More

than PHP

500,000

up to 1

Million =

PHP

1,000

More

than PHP

1 Million

to 5

Million =

PHP

5,000

More

than 5

Million up

to 10

Million =

PHP

10,000

More

than 10

Million up

to 50

Million =

PHP

25,000

More

than 10

Million up

to 50

Million =

PHP

25,000

More

253

than 50

Million up

to 500

Million =

PHP

50,000

More

than

500

Million =

PHP

75,000

1.14 Receives a

copy of the Official

Receipt

1.15 Gives 1 set of

Bidding

Documents to the

bidder upon

presentation of

official receipt

None 10 minutes

10 minutes


Financial Section

1.16 Prepares

Checklists of

Requirements


Financial Section

1.17 Prepares

Invitation To

Observers

None 30minutes


Financial Section

1.18 Prepares

Notice of Meeting


Financial Section

Financial Section

1.19 Routes the

Notice of Meeting

1.20 Distributes

Invitation to

Observers

None 1hour

10 minutes


Financial Section

1.21 Facilitates Bid

Opening thru live

None 1 hour Administrative Aide VI (Clerk III)

254

streaming Administrative and

Financial Section

1.22 Forwards the

Bidding

Documents to

BAC-TWG for

evaluation

1.23 Receives the

Evaluation Report

from BAC-TWG

1.24Prepares BAC

Resolution for the

Issuance of Notice

for Post

Qualification

1.25 Issues Notice

for Post

Qualification to

Lowest Calculated

Bidder/Single

Calculated Bidder

1.26 Receives

Post Qualification

Documents

1.27 Forwards the

Post Qualification

Documents to

BAC-TWG for their

evaluation

1.28 Receives

Evaluation Report

from BAC-TWG

1.29 Prepares

BAC Resolution

for the Issuance of

Notice of Award

None 10minutes

10 minutes

1 hour

2 hours

10 minutes

10 minutes

10 minutes

2 hours


Financial Section

255

1.30 Issues Notice

of Award to

Lowest Calculated

Responsive

Bidder/Single

Calculated

Responsive Bidder

with notice to post

its Performance

Bond

1.31 Issues Notice

of Award to

Lowest Calculated

Responsive

Bidder/Single

Calculated

Responsive Bidder

with notice to post

its Performance

Bond

1.31 Receives the

Performance Bond

from the Supplier

and Checks the

amount indicated

in the Performance

Bond,if

Cash/manager’s

check – 5% of the

bid price;

Callable Bond-

30% of the bid

price

1.32 Prepares

Contract

2 hours

2 hours

30 minutes

1 hour

1.33 Forwards

Contract to

Finance

Management

Division for

Funding

None 10 minutes


Financial Section

256

1.34 Facilitates the

Contract signing of

the Supplier

None NA Administrative Aide VI (Clerk III) Administrative and

Financial Section

1.35 Forwards the

contract to the

Office of the

Chairman for

signature/

approval


Financial Section

1.36 Prepares

Notice to Proceed


Financial Section

1.37 Forwards the

Notice to Proceed

to the Office of the

HOPE(Head of

Procuring Entity)

None 10minutes Administrative Aide VI (Clerk III) Administrative and

Financial Section

1.38 Issues Notice

To Proceed to the

Supplier

None 2 hours Administrative Aide VI (Clerk III) Administrative and

Financial Section

1.39 Posts in

Philgeps the

Award of Contract

to Supplier


Financial Section

Financial Section

1.40 Receives

/Accepts the item/s

delivered by

supplier


Financial Section

Administrative and

Financial Section


2. Receives

/Accepts the

item/s from

Administrative

Division

2. Facilitates the

delivery of item/s

to end-user


Financial Section


257

Administrative and

Financial Section


hours 40

minutes

17. DATA MANAGEMENT

To provide relative franchise information as basis for policy

formulation/assessment governing public land transportation, monitoring, and

regulation of Public Utility Vehicles (PUVs).





Who may avail:

Technical, Legal and Franchise Planning and Monitoring Division, Office of the Executive Director and Office of the Board


Official Request Letter To be drafted by the requesting office


PROCESSING TIME

PERSON RESPONSIBLE

1. Sends the Official Request Letter

via e-mail:

1. Prints and Logs the Request Letter

None 1 minute Records Officer I Technical Section

transmits manually:

1. Receives and Logs the Request Letter 1.1 Forwards the Letter Request to the Division Chief

None 1 minute 1 minute


1.2 Evaluates and approves the Request 1.3 Endorses to the concerned

None 1 day 5 minutes


258

personnel

1.4 Prepares the requested data 1.5 Prints the report 1.6 Signs the report 1.7 Transmits the report to the Approving Officer

None 5 days 30 minutes

Records Officer I Technical Section Chief Transportation Development Officer Technical Section Records Officer I Technical Section

1.8 Approves and reviews the report

None 4 hours Chief Transportation Development Officer Technical Section

1.9 Prepares the official transmittal to the requesting office


via E-mail:

2. Acknowledges the receipt of the e-mail

2. Transmits the report


transmits manually:

2. Receives the requested report

2. Transmits the report


TOTAL: None via E-mail: 6 minutes transmits manually: 6 days 5 hours 22 minutes

259

HIGHLY TECHNICAL TRANSACTIONS

18. REQUEST FOR REPAIRS AND MAINTENANCE

To ensure the good condition of equipment and facilities of the Office.





Who may avail: All employees


Accomplished Request Form Administrative and Financial Section

List of Equipment for Repair Supply Section of the Administrative Division


PROCESSING TIME

PERSON RESPONSIBLE

For building facilities:




1.1 Evaluates and validates the requested repairs and maintenance

None 5 minutes Administrative Aide VI (Clerk III) Administrative and Financial Section Administrative Officer V Administrative and Financial Section

1.2 Repairs the damaged facilities 1.3 Submits the accomplished Notice of Completion to the Supply Officer

None 1 day 10 minutes


1.4 Records the accomplished Notice of Completion

None 10 minutes Administrative Aide VI ((Clerk III) Administrative and Financial Section

260

Administrative Officer V Administrative and Financial Section

2. Receives a copy of the accomplished Notice of Completion

2. Releases the Notice of Completion to the requesting personnel 2.1 Files the received copy of the Notice of Completion


Administrative Aide VI ((Clerk III) Administrative and Financial Section Administrative Officer V Administrative and Financial Section

TOTAL None 1 day, 51 minutes

For Office Equipment:




1.1 Evaluates and validates the requested repairs 1.2 Pre-canvasses and determines the exact specifications for the repairs 1.3 Prepares purchase request 1.4 Forwards the purchase request to the procurement unit 1.5 Waits for the delivery of services from the awarded supplier 1.6 Repairs the

None 30 minutes 1 day 10 minutes 5 minutes 15 days 2 days

Administrative Aide VI Administrative and Financial Section Administrative Officer V (Supply Officer III) Administrative and Financial Section Administrative Officer V (Supply Officer III) Administrative and Financial Section

261

equipment 1.7 Prepares the Inspection and Acceptance Report (IAR) 1.8 Receives the Delivery Report from the Supplier


2. Receives Notice of Completion

2. Releases the Notice of Completion 2.1 Files the received copy of the Notice of Completion


Administrative Aide VI (Storekeeper II) Administrative and Financial Section Administrative Officer III (Supply Officer II) Administrative and Financial Section Administrative Officer V (Supply Officer III) Administrative and Financial Section

TOTAL None 18 days 1 hour 46 minutes

For Service Vehicle (minor repair):




1.1 Receives the accomplished request form

None 1 minute Administrative Aide VI Administrative and Financial Section Administrative Officer V Administrative and

262

Financial Section

1.2 Endorses to the in-charge of service vehicle

None 3 minutes Administrative Aide VI Administrative and Financial Section Administrative Officer V Administrative and Financial Section

1.3 Evaluates the requested repair of the service vehicle 1.4 Accomplishes the Pre-Inspection Report of the service vehicle


Administrative Aide VI Administrative and Financial Section

1.5 Notes the Pre-Inspection Report of the service vehicle 1.6 Prepares Requisition and Issuance Slip (RIS) and Petty Cash Voucher (PCV)


Administrative Aide VI Administrative and Financial Section Administrative Aide VI Administrative and Financial Section

1.6 Purchases the required materials needed for repair 1.7 Repairs the service vehicle 1.8 Prepares Waste Material Report 1.9 Prepares Post-Inspection Report

None 1 day 2 days 20 minutes 20 minutes

Administrative Aide VI (Utility Worker I) Administrative and Financial Section Administrative Officer V Administrative and Financial Section

1.10 Prepares Notice of Completion


263

Administrative Officer V (Supply Officer III) Administrative and Financial Section

2. Receives the Notice of Completion

2. Releases Notice of Completion 2.1 Files the received copy of the Notice of Completion


Administrative Aide VI Administrative and Financial Section Administrative Officer V (Supply Officer III) Administrative and Financial Section

TOTAL None 3 days 3 hours 2 minutes

For Service Vehicle (major repair):




1.1 Receives the accomplished request form 1.2 Endorses to the in-charge of service vehicle



1.3 Evaluates the requested repair of the service vehicle 1.4 Accomplishes the Pre-Inspection Report of the service vehicle


Administrative Aide VI Administrative and Financial Section Administrative Officer V (Supply Officer III) Administrative and

264

Financial Section

1.5 Notes the Pre-Inspection Report of the service vehicle 1.6 Prepares Purchase Request (PR)



1.7 Forwards the Purchase Request to the Office of the Chairman


1.8 Approves the Purchase Request


1.10 Conducts repair of the service vehicle

None 22 days Supplier

1.11 Prepares Waste Material Report 1.12 Prepares Post-Inspection report



1.13 Prepares Notice of Completion

None 5 minutes Administrative Aide VI Administrative and Financial Section Administrative Officer V (Supply Officer III) Administrative and Financial Section

2. Receives the Notice of Completion

2. Releases Notice of Completion 2.1 Files the received copy of the Notice of


Administrative Aide VI Administrative and Financial Section Administrative

265

Completion Officer V Administrative and Financial Section

TOTAL None 23 days, 6 hours and 2 minutes

19. PAYROLL PREPARATION FOR PAYMENT OF

COMPENSATION AND BENEFITS

The Financial and Management Division prepares the payroll for payment of

personnel compensation and benefits including the monthly Salaries, Representation

and Transportation Allowance (RATA), Personnel Economic Relief Allowance

(PERA) of board officials and employees.



Type of Transaction: Government-to-Government – G2G

Who may avail: Officials and Employees


Duly signed and accomplished

Daily Time Record(DTR)


For Days On Leave Of Absence

Approved Application for

Leave/Compensatory Time Off

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submits

Certification of

Exhausted Leave

Credits,

Certification of

employee’s loan

deductions

1. Receives

the

Certification of

Exhausted

Leave Credits,

Certification of

employee’s

loan

deductions

None 2 minutes Administrative Aide

VI

Administrative and

Financial Section

1.1 Computes

deduction

based on

absences

None 4 hours Administrative Officer

I

Administrative and

Financial Section

266

without pay

(e.g.

tardiness,

under time,

unauthorized

absence/leave

, leave without

pay)

1.2 Checks

billing

statement of

loans (e.g.

GSIS, HDMF,

LBP,

TESALAI,

COOP) for

inclusion in

the payroll

deduction

1.3 Prepares

payroll

summary

which include

monthly

salary/cost of

service

earned,

mandatory

deductions

(e.g.

withholding

tax, premium

contributions),

and other

deductions

(e.g. loan

amortization,

absences,

Leave Without

Pay (LWOP)

1.4 Prepares

three (3)

copies

Obligation


III (Budget Officer II)

Administrative and

Financial Section

267

Request

(ORS) to be

attached to

the payroll

1.5 Prepares

four (4) copies

of

Disbursement

Voucher (DV)

to be attached

to the payroll

None 4 hours Administrative Aide VI Administrative and Financial Section

1.6 Reviews

and certifies

correctness of

payroll

summary

If with error,

returns the

payroll

summary to

personnel

action staff for

correction.

If in order,

forwards the

signed payroll

summary to

the AA III for

tracking and

onward

endorsement

to approving

authority

None 2 days Administrative Officer

V

Administrative and

Financial Section

1.7 Once

payroll is

approved,

payroll , ORS

and DV are

forwarded to

Chief

Administrative

Officer for


VI (Clerk III)

Administrative and

Financial Section

268

signature of

Box A

1.8 Signs the

payroll, ORS

and DV


V

Administrative and

Financial Section

2.Submits payroll,

ORS, DV together

with the signed

Advice to Credit

Requested

Amount by the

Chief Admin

Officer.

2. Receives

payroll, ORS,

DV together

with the

signed Advice

to Credit

Requested

Amount


VI

Administrative and

Financial Section

2.1 Forwards

ORS to

Budget Unit

for obligation

and signature

of Budget

Officer in Box

B

None 1 hour Administrative Officer

V

Administrative and

Financial Section

2.2 Forwards

DV to

Accounting

Unit for

disbursement

and signature

of Accountant

in Box B and

onward

endorsement

to the Agency

Head/Authoriz

ed

Representativ

e

None 4 hours Accountant II

Administrative and

Financial Section

2.3 Once

approved for

disbursement,

prepares

payroll register

using

Landbank of

None 1 day Cashier

Administrative and

Financial Section

269

the Philippines

(LBP) Findes

2.4 Forwards

payroll register

to Cash Unit

for preparation

of List of Due

and

Demandable

Accounts

Payable-

Advice to

Debit Account

(LDDAP-ADA)

None 4 hours Cashier

Administrative and

Financial Section

3. Submits

LDDAP-ADA,

SLIIE and ACIC

3. Receives

and signs

LDDAP-ADA,

SLIIE and

ACIC and

onward

endorsement

to Accountant

and Agency

Head /

Authorized

Representativ

e

None 30 minutes Accountant II and


III (Cashier II)

Administrative and

Financial Section

3.1 Once

LDDAP-ADA

is approved,

delivers

LDDAP-ADA,

SLIIE, ACIC to

LBP for

crediting to

employee

payroll

account

None 3 days LBP staff

TOTAL: None 9 days 1 hour

and 37

minutes

270

20. PAYROLL PREPARATION FOR PAYMENT OF REGULAR

JOB ORDER AND CONTRACT OF SERVICE


Regular Job-Order and Contract of Services.



Type of

Transaction:

Government-to-Government – G2G

Who may avail: Officials and Employees

CHECKLIST OF

REQUIREMENTS

WHERE TO SECURE




Computation of Payroll

Copy of Duly signed and notarized

Contract of Service/Job Order (for

first payment and renewal)

Duly sign Certificate of Assumption

For Days On Official Business

Travel Order

Locator Slip

Certificate of Appearance

Post Travel Report

For Missing Entries In DTR

Manual Log book

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submits the

required

documents

1. Receives

and checks

completeness

of the required

documents

and forward to

budget unit for

preparation of

ORS


VI

Administrative and

Financial Section

1.1 Prepares

three (3)

copies

Obligation

Request and

None 4 hours Budget Officer IV

(Budget Officer II)

Administrative and

Financial Section

271

Status (ORS)

to be attached

in the payroll

1.2 Prepares

four (4) copies

Disbursement

Voucher (DV)

to be attached

in the payroll

None 4 hours Administrative Aide

VI (Clerk III)

Administrative and

Financial Section

1.3.Reviews

and certifies

correctness of

payroll

summary.

If with error,

returns the

payroll

summary to

personnel

action staff for

correction.

If in order,

forwards the

signed payroll

summary to

the AA III for

tracking and

onward

endorsement

to approving

authority


III

Administrative and

Financial Section


IV

Administrative and

Financial Section


V

(Budget Officer IV)

Administrative and

Financial Section

1.4.Once

payroll is

approved,

payroll , ORS

and DV are

forwarded to

Chief

Administrative

Officer for

signature of

Box A


VI (Clerk III)

Administrative and

Financial Section

272

2.Submits payroll,

ORS, DV together

with the signed

Advice to Credit

Requested

Amount by the

Chief Admin

Officer

2.Receives

payroll, ORS,

DV together

with the

signed Advice

to Credit

Requested

Amount and

forwards to

Budget Unit

for signature

of the Box B of

ORS

None 1 minute Administrative Aide

VI

Administrative and

Financial Section

2.1 Signs the

Box B of ORS

and retain the

second copy

for filling and

forward to

Accounting

Unit for

signature of

BOX C of DV


IV(Budget Officer II)

Administrative and

Financial Section

2.2 Reviews

and signs the

four copies of

DV in BOX C


Administrative and

Financial Section

2.3 Records in

the logbook

the approved

DV and

onward

endorsement

to the Head of

Agency/

Authorized

Representativ

e


VI

Administrative and

Financial Section

3. Submits

LDDAP-

ADA/SLIIE/FDES

Checks/ACIC

3. Receives

the LDDAP-

ADA/SLIIE

Checks/ACIC


VI

Administrative and

Financial Section

3.1 Reviews

the


V

273

correctness of

amount in

checks or

LDDAP-ADA

and signs in

the “Approved

by” portion of

ACIC or “

“Certified

Correct”

portion of the

LDDAP-ADA,

SLIIE and

FDES

Administrative and

Financial Section

3.2 Forwards

the signed

LDDAP-

ADA,SLIIE,FD

ES or Checks

and ACIC to

Head of

Agency/Author

ized

Representativ

e for counter-

signing


VI

Administrative and

Financial Section

4. Submit signed

LDDAP-

ADA/SLIIE

Checks/ACIC

4. Receives

duly signed

LDDAP-

ADA/SLIIE

Checks/ACIC


Administrative and

Financial Section

4.1 Reviews

the

completeness

of signatures

in Checks and

ACIC or

LDDAP-ADA,

SLIIE and

FDES


Administrative and

Financial Section

4.2 Forwards

the Checks or

LDDAP-AD

and ACIC or


274

SLIIE and

FDES in

Authorized

Government

Bank

(LANDBANK

OF THE

PHILS)


hours and 53

minutes

21. PAYROLL PREPARATION FOR PAYMENT OF SPECIAL

PROJECT JOB ORDER AND CONTRACT OF SERVICE


Special Project Job-Order and Contract of Services



Type of

Transaction:

Government-to-Government – G2G

Who may avail: Job Order and Contract of Service

CHECKLIST OF

REQUIREMENTS

WHERE TO SECURE



Project Management Office

Computation of Payroll

Copy of duly signed and notarized

Contract of Service/Job Order (for

first payment and renewal)

Duly signed Certificate of

Assumption (for first payment)

For days on official business

Travel Order

Locator Slip

Certificate of Appearance

Post Travel Report

For missing entries in DTR

Manual Log book

275

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submits the

required

documents

1. Receives

and checks

completeness

of the required

documents

and forward to

budget unit for

preparation of

ORS


VI

Administrative and

Financial Section

1.1

Preparation of

three copies

Obligation

Request and

Status (ORS)

to be attached

in the payroll

None 4 hours Budget Officer IV

(Budget Officer II)

Administrative and

Financial Section

1.2 Prepares

four (4) copies

Disbursement

Voucher (DV)

to be attached

in the payroll

None 4 hours Accounting Clerk

Administrative and

Financial Section

1.3 Reviews

and certifies

correctness of

payroll

summary.

If with error,

returns the

payroll

summary to

personnel

action staff for

correction.

If in order,

forwards the

signed payroll

summary to


II

Administrative and

Financial Section


IV

Administrative and

Financial Section


V

(Budget Officer IV)

Administrative and

Financial Section

276

the AA III for

tracking and

onward

endorsement

to approving

authority

1.4 Once

payroll is

approved,

payroll , ORS

and DV are

forwarded to

Chief

Administrative

Officer for

signature of

Box A


Administrative and

Financial Section

2.Submits payroll,

ORS, DV together

with the signed

Advice to Credit

Requested

Amount by the

Chief Admin

Officer

2.Receives

payroll, ORS,

DV together

with the

signed Advice

to Credit

Requested

Amount and

forwards to

Budget Unit

for signature

of the Box B of

ORS


VI

Administrative and

Financial Section

2.1 Signs the

Box B of ORS

and retain the

second copy

for filling and

forward to

Accounting

Unit for

signature of

BOX C of DV

None 1 hour Budget Officer II

Administrative and

Financial Section

2.2 Reviews

and signs the

four copies of


Administrative and

Financial Section

277

DV in BOX C

2.3 Record in

the logbook

the approved

DV and

onward

endorsement

to the Head of

Agency/

Authorized

Representativ

e


VI

Administrative and

Financial Section

3.Submits

LDDAP-

ADA/SLIIE

Checks/ACIC

3.Receives

the LDDAP-

ADA/SLIIE

Checks/ACIC


VI

Administrative and

Financial Section

3.1 Reviews

the

correctness of

amount in

checks or

LDDAP-ADA

and signs in

the “Approved

by” portion of

ACIC or “

“Certified

Correct”

portion of the

LDDAP-ADA,

SLIIE and

FDES


V

(Division Chief)

Administrative and

Financial Section

3.2 Forwards

the signed

LDDAP-

ADA,SLIIE,FD

ES or Checks

and ACIC to

Head of

Agency/Author

ized

Representativ

e for counter-

signing


VI

Administrative and

Financial Section

278

4. Submit signed

LDDAP-

ADA/SLIIE

Checks/ACIC

4. Receives

duly signed

LDDAP-

ADA/SLIIE

Checks/ACIC


Administrative and

Financial Section

4.1 Reviews

the

completeness

of signatures

in Checks and

ACIC or

LDDAP-ADA,

SLIIE and

FDES


Administrative and

Financial Section

4.2 Forwards

the Checks or

LDDAP-AD

and ACIC or

SLIIE and

FDES in

Authorized

Government

Bank

(LANDBANK

OF THE

PHILS)



hours and 53

minutes

279

FEEDBACK AND COMPLAINTS MECHANISM How to send feedback? 1. Get Client Feedback Form at Public

Assistance and Complaints Desk (PACD) or visit LTFRB website feedback section at ltfrb.gov.ph

2. Fill-up Client Feedback Form. 3. Drop the filled-up form at the

Suggestion Box located inside the PACD.For online, click the submit button.

How feedbacks are processed? 1. Feedbacks/suggestions will be forwarded to the Administrative Division every Friday.

2. The Administrative Division will evaluate the feedbacks/suggestions received.

3. The Administrative Division will forward to concerned division for appropriate action.

Contact Info: 1342

E-mail address:

[email protected]

How to file a complaint? Filing a complaint through

• 24/7 Hotline 1342

• www.ltfrb.gov.ph

• LTFRB Facebook page

• Walk in (highly encouraged)

How to follow-up complaints

Contact Information of CCB, PCC, ARTA 8888- Presidential Complaints Center

0908-8816565- CSC Contact Center ng

Bayan

478-5093 – Anti-Red Tape Authority

280

PROCESSING OF COMPLAINTS

Process of handling and resolving complaints received by the agency.This

process covers the procedure and requirements for filing and initiating a Complaint

before the LTFRB.

Section/Division: PACD / LEGAL Section and BOARD EN BANC



Government-to-Client

Who may avail: All persons or entities who have a cause of action against Franchise Holders/PUV Operators


Notarized Complaint Sheet Public Assistance and Complaints Desk (PACD), Ground Floor

Relevant Evidence, if any, i.e. Police Report, Vehicle Damage Estimate, Photographs, copy CCTV Footage saved in USB or CD, Statement of Witnesses

Client Highway Patrol Group Headquarters


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Complainant files a Report through the following medium: a. Written b. SMS c. Facebook Message d. Email e. Phone Call f. 24/7 Hotline

1. Acknowledges receipt of the Report and gathers the following information of complainant, if possible: a. Name b. Contact details and address

No filing fee for non CPC Holder complainant 520.00 for CPC Holder Complainant

10 minutes Administrative Assistant II PACD Administrative Aide VI PACD

1.1. Issues Franchise Verification

None 3 hours Records Officer I

Technical

Section

2. Complainant fills up a Complaint Sheet

2. Gives a Complaint Sheet

None 30 minutes Administrative Assistant II PACD Administrative Aide VI PACD

281

3. Complainant submits the duly accomplished Complaint Sheet

3. Receives the duly accomplished Complaint Sheet with supporting documents and transmits to the Legal Section

None 1 day PACD - PCC

4. Parties receive a copy of the Summons/ Show Cause Order

4. Calendars the date of hearing and issues Summons/ Show Cause Order to the parties

None 22 days Administrative Aide VI Legal Section

5. Attends

scheduled hearing

and submits

Formal Offer of

Evidence before

the Hearing

Officer

5. Conducts

Hearing

5.1Drafts and

evaluates the

Decision/Order for

recommendation

to the Regional

Director

5.2 Reviews and

Signs the

Decision/Order

Regional Director

remands the

Decision/Order to

LegalSection

should there be

any comment or

correction

5.3 Enters the

Decision/Order to

the Docket Book

None 22 days

13 days

2 days

1 day and 6

hours

Attorney IV

Legal Section

Attorney IV

Legal Section

Director II

Office of the

Regional

Director

Records Officer I

Technical

Section

282

5.4 Segregates

Decision/Order

5.5 Encodes

Decision/Order in

the Franchise

Processing

System (FPS)

1 day

2 days

Records Officer I

Technical

Section

Records Officer I

Technical

Section

8. Claims

Decision/Order at

Releasing

Window

8. Releases the

Decision/Order


TOTAL: PHP 520.00 (if complainant is an Operator)

If claimed personally at the office: 65 days, 3 hours and 40 minutes (within 20days from the date the case is submitted for resolution)

283

LIST OF OFFICES Central Office East Avenue, Quezon City Trunk Line: 8925-7191

Office of the Chairman:

426-2519/426-2505

Office of the Executive

Director: 925-7194

Administrative Division:

426-2501

Financial and

Management Division:

426-2496

Technical Division:

426-2526

Information Systems and

management Division:

426-2491/426-2513

Legal Division: 426-2530

Public Assistance and

Complaints Desk: 426-

2515/426-2534

National Capital

Region

B6 L8 Regalado Avenue, Brgy.

North Fairview, Quezon City

Public Assistance and

Complaints Desk:

(02) 9257366

LTFRB RFRO I Government Center, Brgy.

Sevilla, San Fernando City, La

Union 2500

Technical Division:

(072) 607-1247/

(072) 888-4356

LTFRB RFRO II Carig Regional Center,

Tuguegarao, Cagayan 3500

(078) 304-3090


(078) 373-0260/304-7905

LTFRB RFRO III Government Center, Brgy.

Maimpis, San Fernando City,

Pampanga 2000

(045) 455-0550

284

LTFRB RFRO IV LTFRB Bldg., Purok 1-D, Brgy.

Maraouy, Lipa City, Batangas

4217

(043) 417-5632

LTFRB RFRO V Regional Center, Rawis, Legazpi

City 4500


(052) 742-2582

Legal Division:

(052) 742-6760

Technical Division:

(052) 742-6800

LTFRB RFRO VI Quintin Salas, Jaro , Iloilo 5000 Administrative Division:

(033) 503-2323

Hotline: 329-4385

Bacolod: (034) 433-4142

LTFRB RFRO VII 4th Floor., (Near Movie World)

Robinson’s Galleria, Cebu

General Maxilom Ave., cor. S.

Osmena Blvd. Brgy. Tejero Cebu

City

(032) 347-4889/(032)

347-4887

LTFRB RFRO VIII LTFRB 8, Brgy., Palo, Leyte (053) 832-4416

LTFRB RFRO IX 2nd Floor, QNS Bldg., Veterans

Ext., Zamboanga City 7000

City Sports Complex, J.S. Alano

St., Pagadian City 7016

(062) 955-4009

(062) 215-4217/(062)

215-4736

LTFRB RFRO X LTFRB Bldg. Zone 1, Bulua,

Cagayan de Oro City

(088) 857-5637

(088) 880-1455

LTFRB RFRO XI Libby Road, Bago Gallera,

Davao City


(082) 296-7867

Technical and Public

Assistance Complaints

Desk: (082) 276-7866

LTFRB RFRO XII 2nd Floor Jesara Bldg., Crossing

BO. 2, Gensan Drive, Koronadal

City, South Cotabato

285

DOTr – Cordillera

Administrative

Region

2nd Floor, Post Office Bldg., Post

Office Loop

Upper Session Rd., Baguio City

(074) 423-1662 to 67

(074) 444-9938

(074) 304-3175

(074) 619-2073