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Kyle V. SmithFate, TX 75189
Cell: [email protected] linkedin.com/in/kylevsmith/en
SUMMARY
Versatile business professional with experience in: Collections/Loss Mitigation, Financial & Merchant Services, Compliance/Internal Controls, and Risk Control Self-Assessment (RCSA). Disciplined and goal-oriented, with strong attention to detail and excellent communication skills. Thorough and analytical, focused on consistently delivering results within strict deadlines. Well-organized with great time management skills. Works well independently as well as collaboratively on a team.
KEY SKILLS Collections Research Analysis Customer Service Skip Tracing Data Validation Compliance Risk Analysis Documentation Problem Solving
EXPERIENCE
CHASE PAYMENTECH, Dallas, TX 2011 – PresentMerchant Collections Supervisor, 2012-Present Responsible for mitigating losses, collecting delinquent balances, and minimizing financial exposure and risk on merchant credit card processing accounts. Supervise a team of 10 Collection Specialists –monitoring goal expectations, coaching/mentoring, and daily managing of collection queues
Thorough knowledge of all aspects of collections and/or due diligence Monitoring of Control Assessment results (RCSA), Quality Assurance (QA) and Global
Compliance results, Internal Audit of Collections procedures Report operational/financial metrics in a timely manner according to set deadlines Provide timely feedback of team production, accomplishments, daily performance and actions
taken for issue resolution Recognize and addresses performance issues promptly, and decisively Manage people & resources efficiently and appropriately Excellent analytical ability
Merchant Collections Specialist II, 2011-2012 Responsible for managing a queue of 850-1000 merchant credit card processing accounts. Ensure compliance with all company internal controls and departmental Standard Operating Procedures.
Excellent customer service Skilled at influencing and negotiating
Call customers and receive calls from customers to work-out payment arrangements.
Determine reasons for non-payment and negotiate payment arrangements
Update DDA banking information
Offer suggestions on how to meet their obligations/ advise of the possible consequences of not meeting the obligations
Navigate and toggle amongst multiple computer programs.
Thorough documentation while maintaining records and statistics
Meet monthly productivity goal of 98%
Skip tracing ( utilizing LexisNexis, Accurint, & alternate sites)
Kyle V. SmithPage Two
Cell: 214-579-0186 [email protected] linkedin.com/in/kylevsmith /en
COMMERCIAL RECOVERY SYSTEMS, Dallas, TX 2001 - 2011 Collection Representative
Make at least 100 calls per day to clients/debtors Confer with clients/debtors by phone or in person to determine reasons for overdue payments, and
to review the terms of sales, service, or credit contracts and determine strategy Generate payments from clients/debtors Locate and monitor overdue accounts, using computers and a variety of automated systems Locate and notify clients/debtors of delinquent accounts by mail or telephone in order to solicit
payment Persuade clients/debtors to pay amounts due on credit accounts, damage claims, or nonpayable
checks, or to return merchandise
Thorough documentation while maintaining records and statistics
Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
.
EDUCATION
EASTFIELD COLLEGE, Mesquite, Texas Business Administration
EDUCATION AMERICA, Dallas, Texas
Associate Degree Major: Business Minor: Commerce
TECHNICAL SKILLS
Microsoft Office, Excel, PowerPoint, Outlook, Customer Assist, Instant Image, Oracle PeopleSoft, Titan, Columbia Ultimate Business Systems, LexisNexis, Accurint
