FEED BACK OFFEED BACK OF Business Communication Business Communication

BY~BY~ARPAN SONIARPAN SONI

MBA 1MBA 1STST SEM SEM

What is Communication?What is Communication?

Communication is the giving and Communication is the giving and receiving of feedback between receiving of feedback between individuals and/or groups for the purpose individuals and/or groups for the purpose of exchanging information. of exchanging information.

What is Business What is Business Communication?Communication?

Business communication is the giving Business communication is the giving and receiving of feedback between and receiving of feedback between individuals and/or groups for the individuals and/or groups for the purpose of exchanging information purpose of exchanging information and and altering or enhancing altering or enhancing performance.performance.

Effective feedbackEffective feedback is the core is the core component in all communication.component in all communication.

Effective Feedback will:Effective Feedback will:

Reinforce or enhance good Reinforce or enhance good performance or behaviorperformance or behavior

Change undesirable performance or Change undesirable performance or behaviorbehavior

Make a tremendous difference in the Make a tremendous difference in the performance of an individual or teamperformance of an individual or team

Feedback:Feedback:

Feedback is a two-way street Feedback is a two-way street

Receiving FeedbackReceiving Feedback Giving FeedbackGiving Feedback

Let’s look at Receiving FeedbackLet’s look at Receiving Feedback

Receiving FeedbackReceiving Feedback Seek out feedback and use it to improve your own performance.Seek out feedback and use it to improve your own performance.

You will become more successful in your position if you view receiving You will become more successful in your position if you view receiving feedback as an opportunity for learning and growing.feedback as an opportunity for learning and growing.

Don’t become defensive while receiving feed back. Don’t become defensive while receiving feed back. 

Don’t take the criticism of your ideas as criticism of yourself. Don’t take the criticism of your ideas as criticism of yourself.

Remember rejection of your ideas is not rejection of yourself Remember rejection of your ideas is not rejection of yourself

   Encourage participants to give response  Encourage participants to give response  

Thank for response and feedback Thank for response and feedback

Giving Feedback

The purpose of feedback is to guide the student toward successful performance and critical thinking. speaking feedback- you can ask open ended question to know More. you can clarify question at the spot.

Written feedback- you can take more time to make it more proper. you can be more detailed. this is the permanent record or evidence. you can take help for others.

GIVING FEEDBACKGIVING FEEDBACK

Group Feedback:Group Feedback:

Who gives us feedback? Who gives us feedback? What kind of feedback do we get? What kind of feedback do we get? What kind of feedback is difficult to What kind of feedback is difficult to

receive?receive? Have you ever received feedback Have you ever received feedback

that is confusing or unclear?that is confusing or unclear?

Positive Feedback

Giving positive feedback appropriately can be a real student motivator. Do it, Do it, Do it, Do it, Do it, Do it Practice makes perfect, so give feedback often.

Don’t just wait for the big successes. Congratulate small successes as well.

Types of feedback1) Positive feedback2) Negative feedback

Negative feedback

~ is a little harder to give than positive feedback. It can make both the instructor and the student feel uncomfortable. Negative feedback should not result in the student having hurt feelings. Negative Feedback Public or Private? Answer: PRIVATE No one wants to receive negative feedback in front of others Ex: Use another area, or a lowered voice to communicate negative feedback privately.

Give the feedback as close to the event as possible. Negative feedback gets weaker when you wait.

So, what is effective feedback?So, what is effective feedback?

FFrequentrequent

AAccurate ccurate

SSpecificpecific

TTimelyimely

FAST

Wrong feed back