Know Thyself: Emotional Intelligence and Employee Retention

Lisa TwillieHR Sr. Organizational Consultant

UAMS Organizational Development Department2015

People leave managers, not organizations.

Overview

• Employee Engagement• Emotional Intelligence• Employee Retention

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Top Reasons Employees Stay

• Exciting and challenging work• Opportunities for career growth• Learning and Development• High-quality co-workers• Pay• Supportive management

Activity

Best Boss/Worst Boss

Employee Engagement

What is it?Why does it matter?

Employee Engagement• Meaningful work• Supportive Management• Work/Life Balance• Tiny acts cause big results

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Emotional Intelligence

What is it?Why does it matter?

Emotional Intelligence• Self-Awareness• Self-Management• Social Awareness• Relationship Management

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Self-Awareness• Rewind the video – what can you learn?• Know your “hot buttons”• Be “in the moment”• Get to know yourself under stress

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Self-Management

• Take control of “self-talk”• Take time to problem solve• Focus on what you can control

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Social Awareness

• Ask good questions• Watch body language• Practice active listening• Catch the mood of the room

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Relationship Management

• Ask for feedback • Check your attitude daily• When you care, show it• Identify how you want people to feel• Ensure your words and actions are aligned

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What does all this mean?

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Know Thyself: Emotional Intelligence and Employee Retention

Lisa TwillieHR Sr. Organizational Consultant

UAMS Organizational Development Department2015