KM BOB Proposal Yordan

8/14/2019 KM BOB Proposal Yordan

1/15

RJRJ cgcgstrivingfor vibrant solutions


2/15


3/15


4/15

Introduction

For BOB Pertamina Hulu - PT. Bumi Siak Pusako, to survive and

sustain its growth it needs to develop and nurture new knowledge ,stimulating innovation, sharing existing tacit knowledge within its

organization.

One of the concern at BOB During the construction phase of a

project, mainly in finding oil reserves, is most project-related

problems, solutions, experiences and know-how are in the minds of

individual engineers and expert.

The tacit knowledge & experience are still exists in the head of

engineers and experts. When they decide to put down their job in

the organization, they will bring all the know-how and experiences

with them. Therefore, this situation represents a major loss for BOBwho do not preserve the know-how and experiences of senior

engineers and experts.

Experiences and knowledge should be preserved and managed in

order to ensure that they belong to and stay in BOB. They should

be captured, modeled, stored, retrieved, adapted, evaluated and

maintained.

Knowledge Management in oil & gas phase deals primarily with the

process of creating value from knowledge about finding oil reserve,

do effective drilling operations, manage organization andcompanies. In a dynamic oil & gas business environment, the ability

to exchange information from various source and the different

formats becomes crucial to reusing and updating knowledge.

When individual learns together, they will grow more rapidly than

could have occurred otherwise

Knowledge entry

Stored knowledge

Personal knowledge

Organizational knowledge

Knowledge retrieval

Knowledge management

infrastructure


5/15


6/15

The end state of Knowledge Management at BOB is a transformation to become a learning organization, where Knowledge

Management will be embedded within organizational culture.

In this way , BOB can constantly adapt to dynamic and drastic environmental business change by aligning knowledge processes

with company objective.

The implication of this Knowledge Management project at BOB will result in :

Objectives


7/15


8/15

Our approach to implement Knowledge Management at BOB

PSK are

01. Top down

The overall strategic direction of the organization is used to

identify the focus of the knowledge management initiative.This is reflected in a series of activities designed to meet this

broad goal.

02. Bottom up

Research is conducted into the activities of staff involved in

key business processes. The findings of this research

highlights key staff needs and issues, which are then tackled

through a range of knowledge management initiatives.

Approach


9/15


10/15

Diagnostic KM readiness

End StateTransition State

KM Implementation KM Nurturing

Objective:

o Audit organization structure& attributes thatencouraging or discouragingthe capturing of tacitknowledge in BOB

o Review how organization

manage its explicitknowledge

Target:

People

Culture

Content

Process

Output:o Gap analysis between what

happened, what actuallyhappen, and what shouldhappen

o Identified System (hard &soft) need to be resolved, toflourish the condition for KMur ose

Output:o Proper utilization of explicit

knwledg

o People readiness forintegrated KMimplementation

o Well established system toencoura e the sharin

Output:o Well-established organization

infrastructure needed tostrengthening the sharingculture, in order to make it aspart of daily work, a workinghabit

oTechnology to helpor anization store and utilize

Output:o A strong sharing habit that

enable learning organization

o Well-documented of tacitknowledge

o Well established system andculture in utilizing and evolvingtacit knowledge

Objective:

o Restructuring the wayorganization store and utilizethe explicit knowledge

o Restructuring the attributes inorder to encourage thesharing culture for tacit

knowledge

Objective:

o Implement the system neededto build the KM culture, totransform tacit knowledge intoexplicit knowledge that can bewell-documented and widelyutilized by organization

Objective:

o Perpetuating the sharingculture, make sharing thing asa habit, part of daily work,embedded in business process

Process:

Restructuring Planning

Re-engineering process

Socialization

Implementation

Target:

Community of Practice

Leadership Actions

Company Policy

Daily Routine

Target:

Working Culture

Enabling LearningEnvironment

Informal Meeting, work &play

Problem

Technology Enabler

Restructuring Explicit

Knowledge

Transforming Tacit

Knowledge

ExplicitKnowle

dge

TacitKnowle

dge

Sys

temV

erifica

tion


11/15


12/15

2 weeks

(1 senior consultant)

Survey questionaire (web-

based)

Qualitative survey (manual)

Recommendation on

existing and should-becondition of content, gapanalysis

Necessary action to be

taken (in the form actionplan for

phase 2)

Content

Assess how BOB structuredthe explicit knowledge,

characteristic of tacitknowledge to be captured

that will impact tocomplexities related in

transforming the tacitknowledge into explicit Recommendation on

existing and should-becondition of BOB process,

gap analysis

Necessary action to betaken (in the form actionplan forphase 2)

Recommendation on

existing and should-becondition of culture, gapanalysis

Necessary action to betaken (in the form actionplan for

phase 2)

Recommendation on

existing and should-be

condition of people, gapanalysis

Necessary action to be

taken (in the form actionplan for

phase 2)

People

Assess how peoplecharacteristic in BOB are

ready for KMimplementation

Survey questionnaire (web-

based)


2 weeks


USD 15,000

Culture, context

Assess how BOB culture,values, habit will

encourage/discourage the

KM implementation

Survey questionaire (web-

based)


2 weeks


Process

Assess how organization

structure, attributes, andprocess will

encourage/discourage theKM purpose

Mgmt support, quality ofinformation

Survey questionaire (web-based)


Organization manualanalysis

Process analysis

3 weeks


Activity OutputTimeline & Man

PowerConsultant FeeTools & Method

Diagnostic


13/15

l idi

i i


14/15

KM ImplementationKM Readiness

4 week


Processs AnalysisRecommendation

Learning through sharingas a routine-basedactivity

Decreased respon time or

problem solving in G&G

Increased the likelihoodof oil reserve finding

Daily Routine

Implant all learning

activities in dailly G&Gworking process (meeting,

coordination, informationsharing, cross-functionactivities, etc)

1 week


Analysis &

Recommendation

Formal enforcement upon

learning culture

Increased activity of

learning through sharing

Company Policy

Policies related tolearning organization

enforcement

Procedures to force thelearning habit

Good system to capturetacit knowledge andtransform it into explicit

knowledge

Good system to ensurethe growth of the

Achieved KPI

Effectivity of tacitknowledge capturing

(growth of knowledge insystem)

Quantity of community

practices within BOB

(mainly in G&G area)Effectivity of tacit

knowledge capturing

(growth of G&Gknowledge in system)

Community of Practice

Create & join community

in related subject,profession

Evaluate effectivity ofcommunity to thelearning activity

Analysis &

Recommendation

4 weeks


USD 30,000

Leadership Actions

Implement coaching &mentoring system

between supervisor &subordinate

Regular and accurateperformance review

Analysis &Recommendation

4 weeks


Technology Enabler

Install system to enabletacit knowledge capturing

System dynamic

Knowledge portal

Data mining

4 week


Diagnostic


PowerTools & Method Consultant Fee

KM N t iKM I l t tiKM R di

Di ti


15/15

KM NurturingKM ImplementationKM Readiness

Survey Questionnaire (web-

based)

Depth observation

Interview

Process Analysis

Quantity of informal

meeting inside theorganization

Quantity of (informal)meeting across industry

Index level of knowledge

growth

Percentage of workinghours spend for learningthrough knowledge sharing

(per-individu)

Work & Play

Ensure learning activitybecome habit within

organization, represent bymany informal meetingwithin BOB

Strengthening leadershipaction to perpetuate the

habit

Physical office lay-out that

encourage employee tolearn through exchange

ideas

Information technologythat support the exchange

of information within andoutside organization

Leadeship that stimulatepeople to engage and

learning

Index level of sharing

behavior and working

culture in BOB

Working Culture

Appraise the sharing

habit, sharing culture andworking culture in BOB

Analyze and propose

recommendations tomaintain and increasesharing behavior in a

required level

Survey Questionnaire (web-

based)

Process analysis

4 Weeks


USD 15,000

Enabling LearningEnvironment

Ensure the attaractivenessof office environment willfacilitate and encouragethe learning environment

Company policy

Diagnostic


PowerTools & Method Consultant Fee

Documents

KM BOB Proposal Yordan