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Kimberly Holloway 10015 Lake Creek Parkway, #912 Austin, TX 78729 512-751-2250 Cell [email protected] WORK EXPERIENCE Recruiter July 2015 to Present American Cancer Society/Making Strides Against Breast Cancer Placed outbound calls to Prior Team Leaders, Individuals, Corporations, Schools, Government Institutions, etc. to qualify them to attend the Kickoff Event prior to the Making Strides Against Breast Cancer Walks in October Placed follow up calls with Invitees to the Kickoff Event to make sure that they will be attending the event (RSVP phone calls) Acquisitions July 2013 to June 2014 SkyWay Aero, Inc./Sierra Industries Tracked aircraft transactions and aircraft currently being marketed in an aviation specific database software Analyzed aircraft values to support retail and wholesale values of aircraft, especially those being pursued for purchase and brokerage Provided market analysis reports in Excel format for the Sales Manager and Owner to present to their clients Worked closely with the Sales Manager on potential brokerage and offer documents Cold Called off market aircraft for possible purchase and sales leads Office Manager / Move Coordinator October 2012 to July 2013 Copper Palm Moving and Storage Scheduled appointments for the Owner to provide a free on-site estimate for the customer’s future move (or pack, unpack and/or storage) whether through my cold calling efforts or incoming inquiries through our marketing efforts Followed up with potential customers, after the quote has been provided, to answer any questions and book the move depending on availability Followed up with customers who had received quotes and had not yet booked to schedule them on the calendar or determine why they chose another mover Coordinated each move from the date the move is booked, through the move process, and post-move follow up Handled any damage claims made by customers resulting from their move Put systems and procedures into place to improve company effectiveness and increase profits Organized general office areas and front office duties Customer Contact Center Representative May 2011 to April 2012 One West Bank, Austin, TX

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Page 1: Kimberly Holloway Resume 2015 - Standard Format

Kimberly Holloway10015 Lake Creek Parkway, #912 Austin, TX 78729

512-751-2250 Cell [email protected]

WORK EXPERIENCE

Recruiter July 2015 to PresentAmerican Cancer Society/Making Strides Against Breast Cancer

Placed outbound calls to Prior Team Leaders, Individuals, Corporations, Schools, Government Institutions, etc. to qualify them to attend the Kickoff Event prior to the Making Strides Against Breast Cancer Walks in October

Placed follow up calls with Invitees to the Kickoff Event to make sure that they will be attending the event (RSVP phone calls)

Acquisitions July 2013 to June 2014SkyWay Aero, Inc./Sierra Industries

Tracked aircraft transactions and aircraft currently being marketed in an aviation specific database software Analyzed aircraft values to support retail and wholesale values of aircraft, especially those being pursued for

purchase and brokerage Provided market analysis reports in Excel format for the Sales Manager and Owner to present to their clients Worked closely with the Sales Manager on potential brokerage and offer documents Cold Called off market aircraft for possible purchase and sales leads

Office Manager / Move Coordinator October 2012 to July 2013 Copper Palm Moving and Storage

Scheduled appointments for the Owner to provide a free on-site estimate for the customer’s future move (or pack, unpack and/or storage) whether through my cold calling efforts or incoming inquiries through our marketing efforts

Followed up with potential customers, after the quote has been provided, to answer any questions and book the move depending on availability

Followed up with customers who had received quotes and had not yet booked to schedule them on the calendar or determine why they chose another mover

Coordinated each move from the date the move is booked, through the move process, and post-move follow up Handled any damage claims made by customers resulting from their move Put systems and procedures into place to improve company effectiveness and increase profits Organized general office areas and front office duties

Customer Contact Center Representative May 2011 to April 2012One West Bank, Austin, TX

Fielded incoming calls from customers whose current loan status is Foreclosure, Bankruptcy or Delinquent by one or more months

Placed outgoing calls, working directly with the Underwriters, to gather specific documents needed to proceed with the active review for modification

Informed borrowers of options to avoid a Foreclosure sale beginning with Repayment Plans to bring their account current, modifications to reduce their interest rate and payments, short sales and deed in lieu possibilities

Provided current loan status with regards to Federally funded HAMP modifications, In-House Forbearance modifications, Short Sales and Deed in Lieu of Foreclosure

Collections and customer service for Home Equity Lines of Credit, including charge-offs and 2MP modifications (assuming the primary mortgage is HAMP modified)

Coordinate with Loss Mitigation regarding Short Sale/Deed in Lieu documents and status updates for borrowers and authorized third parties

Page 2Resume for Kimberly Holloway

Page 2: Kimberly Holloway Resume 2015 - Standard Format

Sales Representative September 2008 to October 2009Fleet Maintenance of Texas, Austin, TX.

Newly organized outside sales position designed to increase Heavy Duty and Light Duty maintenance activity and profits through visits to existing and potential customers desiring maintenance on their trucks/vehicles

Presented services and rates and comparing those with the competition’s products and rates

Sales and Acquisitions Manager September 2007 to March 2008Starbase Aviation, Houston, TX.

Tracked aircraft transactions and aircraft currently being marketed in an ACT! Database I personally designed Cold Called off market aircraft for possible purchase and sales leads Analyzed aircraft values to support retail and wholesale values of aircraft Provided market analysis reports in Excel format for the company to present to clients Managed database and spreadsheets in my market areas of responsibility Increased company awareness through my long term relationships with customers, manufacturers and vendors Cold Called off market aircraft for possible purchase and sales leads

Acquisitions and Sales February to September 2007Jet Sales of Stuart, Stuart, FL.

Tracked aircraft transactions and aircraft currently being marketed in an ACT! Database I personally designed Cold Called off market aircraft for possible purchase and sales leads Analyzed aircraft values to support retail and wholesale values of aircraft Provided market analysis reports in Excel format for the Sales Manager to present to clients Managed database and spreadsheets in my market areas of responsibility Cold Called off market aircraft for possible purchase and sales leads

Marketing and Acquisitions Manager January 2004 to December 2006Piedmont Hawthorne Aviation/Landmark Aviation, Winston-Salem, NC. (Temp August 2003 to December 2003)

Negotiated corporate aircraft purchases thereby increasing company profit margins Tracked aircraft transactions and aircraft currently being marketed in an ACT! database I personally designed Analyzed aircraft values to support retail and wholesale values of aircraft, especially those being pursued for

purchase Provided market analysis reports in Excel format for the sales team members to present to their clients Developed a marketing piece and hired a venue not currently being utilized by the company Managed database, spreadsheet and direct mail campaigns to aircraft in my area of responsibility Increased company awareness through my long term relationships with customers, manufacturers and vendors Provided application and utilization input for database software used by aircraft brokers and dealers worldwide Cold Called off market aircraft for possible purchase and sales leads

Small Business Software and Peripheral Sales Representative November 2001 to August 2002Dell Computer Corporation (through Spherion, temporary firm)

Fielded incoming calls from small and medium business personnel seeking to purchase software and peripherals Worked with hardware sales representatives via conference call and instant messenger to confirm and assist in

sales of software and peripherals to assist in their upsell of their hardware products

Page 3Resume for Kimberly Holloway

Page 3: Kimberly Holloway Resume 2015 - Standard Format

Marketing and Acquisitions Manager January 2000 to October 2001Piedmont Hawthorne, Winston-Salem, NC.

Negotiated corporate aircraft purchases thereby increasing company profit margins Tracked aircraft transactions and aircraft currently being marketed in an ACT! database I personally designed

Piedmont Hawthorne, Winston-Salem, NC. (Cont.)

Analyzed aircraft values to support retail and wholesale values of aircraft, especially those being pursued for purchase

Provided market analysis reports in Excel format for the sales team members to present to their clients Developed a marketing piece and hired a venue not currently being utilized by the company Managed database, spreadsheet and direct mail campaigns to aircraft in my area of responsibility Increased company awareness through my long term relationships with customers, manufacturers and vendors Provided application and utilization input for database software used by aircraft brokers and dealers worldwide Cold Called off market aircraft for possible purchase and sales leads

EDUCATIONBachelor of Business Administration in Marketing and Finance, Baylor University, 1988