KCS Informer Spring 2012

InformerIssue 19 Spring 2012

KCS Customer Care Survey New KCS Own Brand Phonics New Contracts School Shout And Much More...

Welcome to the Summer 2012 Edition of the KCS Informer.

Due to time constraints we did not publish a Spring edition and therefore this edition is packed with a mixture of interesting articles, new product features and sales promotions.

The feedback from our KCS Schools Customer Care Survey is published between pages 5 and 11. This is the 7th year of our survey and we are really pleased with the feedback provided by our customers. As always we publish the full results in the KCS Informer, for you to read and hopefully our 12/13 Action List will keep you informed of our intentions during this year.

The other central article concerns our KCS Own Brand range. We have taken the decision to refresh the branding of our range and you will notice in the article between pages 20 to 23, that we have a new name: “YOU”.

All existing products will remain the same on the inside, but outwardly they will now be branded .

We hope that from all the pre-publicity material that this change is not really new for you, but if we have missed you, then apologies.

Once again, thank you for your continued support and if you have further ideas or suggestions in relation to KCS, please do not hesitate to contact me.

Best regards,

Steven Munday KCS General Manager T: 01622 605485 E: [email protected]

2 In This Edition

Dear Customer,New Name! New Look!

See pages 8 - 34 of the KCS Main Catalogue

? ? ? ? ? ?Your DPN or Account Number

Please quote this on every order to ensure that it is processed speedily every time!

3220 1805

KCS Own Brand

KCS Own Brand Becomes YOU Own Brand

Catalogue AmendmentsExercise Books - Catalogue Error (p39)9x7”(229x178mm), 48 page, light green, Bx50, 01 240 110 - reads “8mm, alternate plain” should read “plain half page top /13mm ruled half page bottom”.

Highlighters - Catalogue Error (p733)Stabilo Highlighters, Bx10, 03 396 881, 03 396 928, 03 396 939, 03 396 940, 03 396 945 - should be “£4.59” not “£3.70”.This edition contains articles on:

KCS Catalogues 2012/13 3

Competitions 4

KCS Schools Customer Care Survey 5-11

Phonics 12-13

Furniture Case Study 15

Software Contract 16-17

Value Exercise Books 18-19

Own Brand 20-23

KCS Conversion Service 24

KCS Webshop 27-29

MFD Contract 30

Value Range 31

School Shout! 32-35

KCS Customer Care Pledge 36

NEW

NEW

NEW

NEW

3NEW 2012/13 KCS Catalogues

Introducing our exciting new 12/13 catalogues!Refreshed, vibrant new page layout!

N.B. All catalogues valid between 01/04/12 until 31/03/13.

For all your educational needs

• New category order

• Clearer page layout

• Introduction pages covering:

- KCS Conversion Service

- Own Brand

- MFD Contract

- School spend basket comparisons

Our top sellers

Introduced last year for customers and prospects who only need details of our most popular ranges.

• Lightweight

• Only 145 pages

• Best sellers only

Calling all Premises Manages!

KCS will be introducing a new Cleaning Catalogue.

This catalogue will contain our most popular cleaning ranges, including our own range of own branded products.

Also included are products exclusive to this catalogue that do not appear in our main catalogue, plus offers and deals, specifically negotiated with you the Premises Manager in mind.

This new catalogue will arrive by post in May, so keep an eye out.

KCS Main Catalogue 2012/13

KCS Essentials Catalogue 2012/13

KCS Cleaning Catalogue 2012/13

GreatOffers

TopSellers

FullRange

Send us your email

today!!!

4 Competitions

We received a record number of responses and for the fi rst time we had replies from new areas for KCS such as Cornwall, Devon and Somerset. We are very proud of the results and over the following pages you will hopefully see the reasons for our pleasure.

The Survey is immensely important for us as it gives KCS the opportunity to fi nd out what our customers require from us and how we perform against your expectations. Can we take this opportunity to thank all those of you who submitted a response and we hope that the lucky winners of the “Dymo labelling machines” put them to good use.

We hope that you will respond later this year and make 2012 a new record year for response levels.

KCS Schools Customer Care Survey Autumn 2011The KCS Schools Customer Care Survey is an established annual event, where we ask our customers how they rate us against a set of various criteria

Eastchurch C of E Primary - Sheerness

The John Moore Primary School - Tewkesbury

Blackheath High School - Blackheath

Haute Vallee School - St Helier

St Columbas Boys - Bexleyheath

Mossford Green Primary - Ilford

Northfl eet Technology College - Gravesend

St Pauls C of E Primary - Dorking

Chalkwell Hall Infant School - Leigh on Sea

Sacred Heart Catholic Primary - Hastings

469 015 126 RRP £125.25

Lucky Winners of the Dymo Labeling Machines:

PRIZE8. Final Thoughts

Thank you for completing

this survey and for your

continued custom.

What is the best thing about having KCS as a supplier?

What is the one thing that you would like to change about KCS?

For your chance to win a ??????????

for your school, please return your

completed survey to Steven Munday

by the 21st October 2011.

Email: [email protected]

Free Fax: 0800 243 732

Post: Steven Munday, KCS, PO Box 196

West Malling, Kent, ME19 6PX

For an electronic version of this survey please go to:

www.kcswebshop.co.uk and follow the link or contact

our Customer Care Team on 0845 270 8811.

6. Our Competitors - How do KCS compare?

Please score KCS against these four criteria,

where 1 is the lowest score and 5 is the highest.

How do we compare against our competitors?

(Please indicate which company you are comparing)

Competitor Name:

Competitor Name:

Competitor Name:

• Customer Care• Pricing

• Product Range• Delivery

54

32

1



54

32

1



54

32

1



54

32

1

3. The KCS Customer Care Pledge

KCS is very proud of its ‘Customer Care

Pledge’ to customers. How would you rate

it in your decision to use KCS as a supplier?

• Free Next Day Delivery Service

• Professionalism of the KCS sales office

• Free KCS Order Conversion Service

• ‘No Telephone Queues’

• ‘No Quibble’ 30 day stock returns

• 24 hour response to telephone and email queries

• KCS ‘Own Brand’ range

• 5 day response to written queries

Criti

cal

Unim

port

ant

Impo

rtan

t Very

uni

mpo

rtan

t

Neith

er im

port

ant

or u

nim

port

ant

Do you have any further suggestions that you would like to see adopted by KCS to form

part of our Customer Care Pledge?

KCS Schools Customer Care Survey Autumn 2011

Great Prices

Huge Range

Best Value

Easy OrderingSchool/College name:

Sales Rep:

County/Authority:

DPN:

For your chance to win a Dymo Label Writer for

your school, please return your completed survey

to Steven Munday by the 21st October 2011.




1. The 2011/12 KCS Main CatalogueIn respect of your most recent ordering

experience, please tell us how satisfied

you are with the following aspects:

• Layout of the catalogue

• Ease of use of the catalogue

• Product choice within the catalogue• Product pricing in respect of competition

• Ease of placing your order

Very

sat

isfie

d

Fairl

y di

ssat

isfie

d

Fairl

y sa

tisfie

d

Very

dis

satis

fied

Neith

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atis

fied

or d

issa

tisfie

d

Email: [email protected] Fax: 0800 243 732Post: Steven Munday, KCS, PO Box 196


All we need is your e-mail address. KCS now sends e-shots directly to your pc, but for us to focus our e-shots, we also need to know what job you do (job title will be fi ne).

So, for a chance to win one of these fantastic prizes, just e-mail [email protected]. We will annouce the winners in our next edition of KCS Informer due out in September 2012.

Your chance to win a LYRA art set for your school!How can you win one of these great and versatile art sets which no school should be without. Send us

your email today!!!

your email today!!!

your email

5Schools Customer Care Survey

What you think about KCS...

Take a look at all the results

Last autumn we asked for your thoughts about KCS. The great news is that we had a record response and even better than that, was the positive way you rated the KCS experience.

As normal, we have published the results of the tick box questions, together with a KCS Action List for 2012/13 to try to aid further improvements to our service package.

97% 97%99%of next day

deliveries were successful!

thought it was easy to place their order!

said KCS is an organisation they trust!

8. Final Thoughts

Thank you for completing

this survey and for your

continued custom.

What is the best thing about having KCS as a supplier?

What is the one thing that you would like to change about KCS?

For your chance to win a ??????????

for your school, please return your

completed survey to Steven Munday

by the 21st October 2011.

Email: [email protected]

Free Fax: 0800 243 732

Post: Steven Munday, KCS, PO Box 196





6. Our Competitors - How do KCS compare?

Please score KCS against these four criteria,

where 1 is the lowest score and 5 is the highest.

How do we compare against our competitors?

(Please indicate which company you are comparing)

Competitor Name:

Competitor Name:

Competitor Name:



54

32

1



54

32

1



54

32

1



54

32

1

3. The KCS Customer Care Pledge

KCS is very proud of its ‘Customer Care

Pledge’ to customers. How would you rate

it in your decision to use KCS as a supplier?

• Free Next Day Delivery Service

• Professionalism of the KCS sales office

• Free KCS Order Conversion Service

• ‘No Telephone Queues’

• ‘No Quibble’ 30 day stock returns

• 24 hour response to telephone and email queries

• KCS ‘Own Brand’ range

• 5 day response to written queries

Criti

cal

Unim

port

ant

Impo

rtan

t Very

uni

mpo

rtan

t

Neith

er im

port

ant

or u

nim

port

ant

Do you have any further suggestions that you would like to see adopted by KCS to form

part of our Customer Care Pledge?

KCS Schools Customer Care Survey Autumn 2011

Great Prices

Huge Range

Best Value

Easy OrderingSchool/College name:

Sales Rep:

County/Authority:

DPN:

For your chance to win a Dymo Label Writer for

your school, please return your completed survey

to Steven Munday by the 21st October 2011.




1. The 2011/12 KCS Main CatalogueIn respect of your most recent ordering

experience, please tell us how satisfied

you are with the following aspects:

• Layout of the catalogue

• Ease of use of the catalogue

• Product choice within the catalogue• Product pricing in respect of competition

• Ease of placing your order

Very

sat

isfie

d

Fairl

y di

ssat

isfie

d

Fairl

y sa

tisfie

d

Very

dis

satis

fied

Neith

er s

atis

fied

or d

issa

tisfie

d

Email: [email protected] Fax: 0800 243 732Post: Steven Munday, KCS, PO Box 196


6 Schools Customer Care Survey - 2010/11 KCS Catalogue

1.5%Nightmare

1.5%On the fence

97%Easy

97% of you agreed it was easy to place an order!

2010/11 KCS CatalogueQ. Product choice within the catalogue?

A. 50% - Very satisfied 45% - Fairly satisfied 3% - Neither satisfied nor dissatisfied 1% - Fairly dissatisfied 1% - Very dissatisfied

Q. Product pricing in respect of competition?

A. 48% - Very satisfied 45% - Fairly satisfied 5% - Neither satisfied nor dissatisfied 1% - Fairly dissatisfied 1% - Very dissatisfied

Q. Ease of placing your order?

In respect of your most recent ordering experience, please tell us how satisfied you are with the following aspects.

Q. Layout of catalogue?

A. 57% - Very satisfied 37% - Fairly satisfied 5% - Neither satisfied nor dissatisfied 0.5% - Fairly dissatisfied 0.5% - Very dissatisfied

Q. Ease of use of the catalogue?

A. 57% - Very satisfied 37% - Fairly satisfied 5% - Neither satisfied nor dissatisfied 0.5% - Fairly dissatisfied 0.5% - Very dissatisfied

1 Expand the KCS Own Brand section at the front of the catalogue – More Choice, Better Value!

2 Simplify the KCS Main Catalogue index e.g. Curriculum, to allow speedier product location.

3 Add over 300 new products to increase your choice.

4 Reduce or hold 1000’s of prices in the KCS Main Catalogue to provide greater value.

5 Introduce our new KCS Contracts & Services Directory to provide further reasons for using KCS.

KCS Action List for 2012/13

7Schools Customer Care Survey - Sales Office Contact

0.5%Strongly Disagree

0.5%Disagree

8%On the fence

36%Agree

55%Strongly Agree

91% were completely satisfied with our sales office!

Sales Office ContactQ. They had a good knowledge of the products?

A. 50% - Strongly Agree 39% - Agree 11% - Neither Agree nor Disagree 0% - Disagree 0% - Strongly Disagree

Q. They explained everything clearly?


Q. I felt completely satisfied with the experience?

In respect of your most recent experience, please tell us how much you agree/disagree with the following descriptions about the member of staff with whom you had your main discussion.

Q. The telephone was answered speedily and politely?


Q. They gave me their full attention throughout?


1 Ensure that our dedicated fax lines are always free for your orders.

2 Continue to answer our telephones within 3 rings.

3 Continue to ensure that our telephones are answered by our well trained and friendly staff as opposed to machines!

4 Further promote www.kcswebshop.co.uk which is SIMS/FMS compatible providing you with time and efficiency savings.

5 Continue to run product training programs to ensure that our staff are as knowledgeable as possible.

6 Provide a call out service aimed at maximising first time deliveries.


8 Schools Customer Care Survey - KCS Customer Care Pledge

0%Very Unimportant

0%Unimportant

2%On the fence

64%Important

34%Critical

KCS is very proud of its ‘Customer Care Pledge’. How would you rate it in your decision to use KCS as a supplier?

Q. Free next day delivery service?

A. 53% - Critical 42% - Important 4% - Neither Important nor Unimportant 0.5% - Unimportant 0.5% - Very Unimportant

Q. Free KCS order conversion service?


Q. No telephone queues?


Q. No quibble 30 day stock returns?A. 49% - Critical 47% - Important 3% - Neither Important nor Unimportant 0% - Unimportant 1% - Very Unimportant

Q. 24 hour response to telephone and e-mail queries?

A. 37% - Critical 58% - Important 4.5% - Neither Important nor Unimportant 0% - Unimportant 0.5% - Very Unimportant

Q. KCS ‘Own Brand’ range?A. 20% - Critical 52% - Important 25% - Neither Important nor Unimportant 2% - Unimportant 1% - Very Unimportant

Q. 5 day response to written queries?A. 17% - Critical 61% - Important 20% - Neither Important nor Unimportant 1% - Unimportant 1% - Very Unimportant

98% said our professionalism is important to them!

1 Continue to deliver against the KCS Customer Care Pledge (see back page).

2 Continue to refine the KCS Customer Care Pledge with the aim of enhancing your experience of dealing with KCS.

3 Add to and further develop our external KCS sales team to ensure that you feel the benefits of linking with your ‘local’ KCS sales executive.

4 Build on the excellent progress made by our Discrepancies Team to ensure that if things do go wrong, the matter is dealt with speedily.


The KCS Customer Care Pledge

Q. Professionalism of the KCS sales office?

0%Poor

0.5%Below Average

3.5%Average

20%Good

76%Excellent

9Schools Customer Care Survey - Deliveries

How would you rate the KCS discrepancies and returns process in terms of:

Q. Speed of resolution?

A. 45% - Excellent 46% - Good 8% - Average 0.5% - Below Average 0.5% - Poor

Q. Accuracy of resolution?

A. 47% - Excellent 44% - Good 8% - Average 1% - Below Average 0% - Poor

96% said our free next day delivery was great!

We have been working hard this year to ensure that our in-house and out-sourced deliveries are all conducted to the same high standard.

How would you rate your deliveries in terms of:

Q. Labelling?


Q. Packaging?


1 Continue to deliver our market leading FREE Next Day Delivery Service for all stock items at a service level of 97%+.

2 Work with our customers to try to spread orders throughout the day to avoid the highly popular 11:00 - 12:00 slot, where “late” orders can miss the Free Next Day Delivery cut off.

3 Ensure that all “FAO” instructions are transcribed from customer orders, resulting in them appearing on our labelling 100% of the time.


Deliveries, Discrepancies & Returns

Q. How would you rate your deliveries in terms of next day success?

10 Schools Customer Care Survey - KCS Own Brand

0.5%Poor

5.5%Average

94%Good

94% thought KCS Own Brand was good value!

2010/11 KCS Own BrandQ. Range?

A. 21% - Excellent 60% - Good 17.5% - Average 1% - Below Average 0.5% - Poor

Q. Lifecycle?


Q. How would you rate KCS Own Brand in terms of price?

With over 300 products, the KCS Own Brand range is aimed at creating a value brand, offering you good quality products at a competitive price from a supplier you can trust.

Q. Have you ever purchased a KCS Own Brand product?

A. 97% - Yes 3% - No

If yes, how would you rate the KCS Own Brand products in terms of:

Q. Quality?


1 Enlarge the KCS Own Brand range with new best value education products.

2 Enlarge our KCS Own Brand Cleaning Chemicals and Paper Hygiene range, aimed at offering our customers a Best Value alternative.

3 Continue to publicise the benefits to our customers of switching to KCS Own Brand.

4 From May 2012, provide a KCS Conversion Service to aid you in switching your orders to KCS - Ask your sales executive for details and how you can benefit or call our Customer Care Team on 0845 270 8811.


11Schools Customer Care Survey - Your feelings about us

97% of you would recommend us!

0.5%Disagree

2.5%On the fence

97%Agree

Your Feelings About UsTo what extent do you agree/disagree with the following statements:

Q. KCS is an organisation I trust?

A. 65% - Strongly Agree 32% - Agree 2.5% - Neither Agree nor Disagree 0.5% - Disagree 0% - Strongly Disagree

Q. KCS has improved as a supplier over the last year?


Q. I would recommend KCS to other schools/colleges?

Thank you for taking the time to complete the survey. Your assistance is much appreciated and it really does help us improve our service package.

1 Add over 300 new products to our 2012/13 KCS Main Catalogue.

2 Reduce or hold 1000’s of prices to provide you with best value.

3 Further invest in KCS in terms of people, IT and training.

4 Continue to run an annual Schools Customer Care Survey to ensure that we understand your views. The 2012 KCS Schools Customer Care Survey will take place between November and December 2012.


12 Phonics

P H O N I C SIn April 2011, the Government announced matched funding of up to £3,000 on a selected range of synthetic

phonics products and training, as contained in a catalogue entitled “The Importance of Phonics”.

This funding is available until 31st March 2013, to all state funded schools (including academies and free

schools) in England with Key Stage 1 pupils.

How to claim your Phonics Matched FundingFollow these simple instructions:

• Account set-up: Hassle free ordering with KCS by using your existing account number or by using the link below to use our fast track account set up. Return your completed KCS Account Form by email to [email protected].

• Choice: You choose which items from the catalogue best meet your requirements, making

as many individual purchases as you wish, but you will only receive matched funding up to a maximum amount of £3,000 based upon a total spend of £6,000 which is available until March 2013 – for example:

- School selects products from the catalogue to a value of £6,000.

- School places the orders with KCS.

- KCS invoices only 48% – School only pays £2,940 – Leaving it an additional £120 (including matched funds) to spend on Phonics!

- KCS recovers 50% of the catalogue value directly from the DfE.

- Simple and worry free.

• Remember: you can make multiple orders until March 2013, and you do not need to spend your full allocation. If you decide to spend more than

your allocation then this will be invoiced at the full catalogue price.

• Order placement: You can place your order via: Phone 0845 270 8811 Fax 0800 243 732 Email [email protected]

• Delivery: If you have ordered “P” code products before Noon, then you will enjoy free next day delivery direct to your school. “T” codes will take between 10-14 days.

• Invoicing: You will only be invoiced for 48% of the value of the “T” and “P” products you have ordered from the catalogue. Training is dealt with differently – please see the details opposite.

• Queries: Phone 0845 270 8811

N.B. As this is a match-funded initiative, no refunds or returns are available – so please order with care! (VAT will be charged where applicable.)

52%* Discount on Systematic Synthetic Phonics Products

13Phonics

How to claim your Phonics Training Matched Funding

You can reclaim 50% of the cost of any Phonics course, plus VAT where applicable. Details can be found at the back of the Phonics catalogue (pages 102 onwards). KCS wants to make the process of claiming back this money as simple as possible.

How to claim the money back

Once you have completed the training course, details are sent to KCS to enable you to reclaim 50% of the cost of the course, plus VAT where applicable. You must provide a copy of the invoice together with a completed copy of the “Match-Funding Claim and Feedback Form”, to obtain your matched funding.

The form can be found on the inside back cover of the Phonics catalogue or from the KCS Webshop.

Once we have received your invoice and form, these are submitted to the DfE. Receiving the credit from the DfE may take at least three months. We will then credit this amount to your KCS account.

Returning the forms

To make returning the relevant documents as easy as possible, KCS has set up a dedicated email address, a PO Box address and a free fax number for your convenience.

• Email: [email protected]

• Post: C/O KCS – Phonics Training PO Box 196, West Malling ME6 6PX

• Fax: Freefax 0800 243 732

50% Money back on the cost of Phonics training

Save up to £3,000 on a selected range of synthetic phonics products, it’s easy...

...as easy as...

M A T C H - F U N D I N G C L A I M & F E E D B A C K F O R ME S P O F R A M E W O R K A G R E E M E N T 9 5 9 T

S Y S T E M AT I C S Y N T H E T I C P H O N I C S T R A I N I N GSchool Name

LA & Establishment Number

Training ProviderCourse Code

Date of Course

Venue

1 Is this the first time you have used this supplier? YesNo

2 If No, on how many previous occasions have you used this Training provider?3 Your opinion of the Training Provider:

Comments, if any

Please indicate your assessment by tickingthe appropriate box

• Ease of booking your training course• Overall satisfaction with the performance of the trainer• Relevance of the course content

• Quality of any course notes / accompanyingmaterials provided as part of the package• Efficiency and co-operation of the provider in

dealing with any problems or complaints4 Are there any other comments you wish to make concerning the training, which you consider would be helpful to us?In order to claim Match-funding please submit: • a completed copy of this form• a copy of the invoice for the training

Declaration: I can confirm that the details on the invoice are correct and that the training listed has

been completed. Please credit my account with the match funding amount.

Signature:

Date:Print Name:

Position:Telephone:

Email:

Exce

llen

t

Go

od

Ad

equ

ate

Poo

r

No

kno

wle

dg

e

Please return this form to your usual Pro5 organisation:

by fax: 0800 028 2927by Email: [email protected]

by fax: 01707 292337by Email: [email protected]




YorkshirePurchasingOrganisation

HertfordshireSupplies

Eastern ShiresPurchasingOrganisation

Kent CountySupplies

West MerciaSupplies

Phonics catalogue covers:Layout 1 13/10/11 11:26 Page 3

69 pages & 100’s of ideas inthe 2012/13 KCS Catalogue.Turn to page 463 in the main

catalogue and view ouramazing Art & Craft range.

Dont miss out!

www.cc-craft.co.uk

Children’s Beads

Porcelain Markers

Coloured Paper & Card

Classroom Paint

Paper Mache

Jewellery Beads

77892 version 2 art2go_creative_advert final.indd 1 16/4/12 11:45:11

14

FlexibleFurniture for Tidemill Academy

When Tidemill Primary School moved to a new building and became an academy, they took a completely new look at their nursery and reception classrooms. We worked together with them to create natural paths and boundaries between the activity areas using Community Playthings Roomscapes furniture. These boundaries help children feel secure and engage deeply in all the activities on offer.

Here is what Carl at Tidemill Academy said about the project:

“After visiting settings and seeing Community Playthings furniture in action, I knew it was the quality solution we wanted. Sitting down with a planning adviser in their display room proved invaluable. Working with their visual designs as well as playing around with the furniture really brought the vision of the rooms together. The children love the furniture which has created a calm and safe environment that they are able to explore and use independently. The Roomscapes furniture has proved extremely useful as we are continually changing our environment to meet our children’s needs.”

Carl Vernalls EYFSPhase leader and Nursery teacher

15Furniture Case Study - Community Playthings

For more details about Community Playthings and how you can benefi t from the “Focused approach” please contact Michelle Loader on 01622 605 438 or email [email protected]

16 NEW Software Contract

Predominantly relates to products licensed and distributed by Microsoft®

Bytes Software Services Ltd Contact: Nanette Wells Tel: 0208 786 1637 Email: [email protected]

Insight Direct (UK) Ltd Contact: Roger Talbot Tel: 0844 692 5301 Email: [email protected]

Softcat Ltd Tel: 01628 403 497 Email: [email protected]

Software Box Ltd Contact: Jamie Davies Tel: 07734 559112 Email: [email protected]

Phoenix Software Ltd Contact: Michelle Costello Tel: 0845 265 1301 Email: [email protected]

Civica Services Ltd Contact: Emma Corder Tel: 0207 760 2858 Email: [email protected]

KCS is proud to be part of a national framework contract that covers the supply of Software Products and Associated Services. The national framework agreement has been established through a collaborative procurement exercise undertaken by the public sector buying consortia of Pro5.

The framework is split into 4 LOTs:

Supply of security software, services and where appropriate, associated appliances which includes, but is not limited to: software / hardware protection, data encryption, monitoring and intrusion protection and reporting, firewall and email filtering and vulnerability scanning.

Bytes Software Services LtdContact: Nanette WellsTel: 0208 786 1637 Email: [email protected]





Caretower Ltd Contact: Bruce Strickland Tel: 0208 372 9263 Email: [email protected]

LOT 1 - Microsoft® LOT 2 - Security

17NEW Software Contract

Educational software to support the educational curriculum (products for National Curriculum Key Stage 1, 2, 3, 4 and software for special needs).


Viglen Contact: Cheryl Lapham Tel: 01727 201 890 Email: [email protected]


Academia Ltd Contact: Seb Ellson Tel: 08456 120 118 Email: [email protected]

2Simple Software Contact: Novah Francis Tel: 0208 203 1781 Email: [email protected]

Whizz Education Contact: Ellie Abdi Tel: 0203 328 6570 Email: [email protected]

Considering becoming an Academy or already made the switch? Academies can fully access this framework. Access was granted in the OJEU notice as part of this EU compliant process.

Pricing, Enquiries and OrdersAll featured suppliers may be contacted directly for pricing and other queries, however we recommend you contact us first. Suppliers will have been chosen, amongst other criteria, for their competitive pricing and ability to supply a range of software where required. Orders should be placed directly with your preferred supplier quoting ‘Y10178’

For a copy of the Software Contract User Guide or for advice on how to access the contract, contact David Perfett on 01622 605 325 or [email protected]

Software that is a standard product and not developed by a supplier for a particular application.





Bytes Software Services Ltd Contact: Nanette Wells Tel: 0208 786 1637 Email: [email protected]

SCC Contact: Mandeep Singh Tel: 0845 351 1165 ext: 4004 Email: [email protected]

LOT 4 - EducationalLOT 3 - Commercial off-the-shelf

Cover 225gsm Manilla 225gsm Manilla

Text 75gsm Scholastic Paper 60gsm Scholastic Paper

Manufactured European, from a sustainable source European, from a sustainable source

RangeA4 - 32, 48, 64, 80 and 96 page 9x7" - 48, 64, 80 and 96 page

8x61/2" - 36 and 48 pageA4 - 60 page

Recommended Ages Across all Key Stages/Nursery/FE/HE Across all Key Stages/Nursery/FE/HE

In-Stock? Fully stocked in our warehouse Fully stocked in our warehouse

18 NEW Value Range of Exercise Books

Value for money! See how KCS can help...The KCS Exercise Book range has been expanded for 2012/13 to give you further choice and more ways to achieve best value purchasing.

For 2012/13 KCS has introduced a value range of A4, 60 page exercise books in selected colours to compliment our standard range. These books are produced using 60gsm paper rather than the traditional 75gsm paper, offering market leading value for money, priced 19% below our standard range A4, 64 page book.

You can download an Exercise Book order form showing our full range from www.kcswebshop.co.uk

Once you have made the choice to use KCS with all the benefits that brings, then you need to decide which range is right for your school. To assist you in this decision please use the checklist below:

KCS Standard Range KCS Value Range

NEW

Value Range, A4 (297 x 210mm), Manilla Cover, 60gsm Scholastic Paper60 Page Bx50

Ruled 8mm + Margin 01 302 001 Red £11.99Ruled 8mm + Margin 01 302 002 Yellow £11.99Ruled 8mm + Margin 01 302 003 Light Blue £11.99Ruled 8mm + Margin 01 302 004 Light Green £11.99Ruled 8mm + Margin 01 302 005 Purple £11.99

Plain, no ruling 01 302 006 Red £11.99

Squared 5mm 01 302 007 Orange £11.99

Squared 10mm 01 302 008 Yellow £11.99

Squared 10mmSquared 5mmPlainRuled 8mm

Orange Light Green Light BlueRed PurpleYellow

KCS Value Range - Line detail & colours options

19NEW Value Range of Exercise Books

For a sample book please contact your Account Manager or the KCS Customer

Care Team on 0845 270 8811

From only 24p(Per 60 page book)

Value Range

NEW

20 YOU Own Brand from KCS

KCS Own Brand is changing...

Introduced in April 2006, the KCS Own Brand range was aimed at providing a quality product at the right price from a supplier that you could trust.

From those original 6 products the range has grown and now contains 200 products with 500 variations and encompasses Stationery, Art, Paper, Cleaning, Paper Hygiene and Curriculum products.

From This

Same Quality, Greater Range, New Look!

To This

In our 2011 Schools Customer Care Survey 97.2% of the respondents had purchased a KCS Own Brand product and 93.1% stated that they rated these products as either “Excellent” or “Good”.

The range for 2012/13 has some new products and some additional variations, but over the next couple of months you will see that the packaging and branding has been completely refreshed!

NEW2012

SINCE2006

21YOU Own Brand from KCS

Read on to see the great savings on offer if you switch to

...from KCS to

22 YOU Own Brand from KCS

Our Own Brand Range, represents an even greater opportunity for savings with an extended range, exceptional quality and great value.

, gives you the opportunity to make real savings on those most commonly purchased items, without compromising on quality.

By switching to , you will save money against both branded products and against other own brand ranges.

If you would like to enjoy the savings, but are concerned about the time it takes to “switch” your order, the KCS Conversion Service can help. The conversion will show the savings you can make on your orders.

If you would like further details about or the KCS Conversion Service then please contact your KCS Sales Executive or our Customer Care Team on 0845 270 8811.

can count on KCS for savings!

Own Brand Products YOU Competitor 1 Competitor 2

Ballpoint Pen Bx50 £1.75 v £1.30 £2.79

Black Drywipe Markers Bx50 £10.49 v £11.25 £14.99

Fineliner Bx10 £1.75 v £1.46 £2.99

Gluestick 40g £0.39 v £0.36 £0.75

Handwriting Pen Pk12 £1.55 v £1.50 £2.34

HB Pencil Bx12 £0.40 v £0.40 £0.99

Multipunched Pockets A4 Pk100 £1.19 v £1.30 £1.69

Multipurpose Labels Bx100 sheets £2.95 v £2.95 £9.49

Paper Clips Assorted Colours Tub500 £1.49 v £1.55 £2.59

Ready Mix Paint Pk20 £13.50 v £15.20 £16.49

Refi ll A4 Pad Pk5 £2.99 v £3.08 £3.99

Colouring Pens - Broad Pk288 £37.95 v £37.95 £43.99

Total Cost £76.40 v £78.30 £103.09

v Competitor Own Brands

Competitor 2

£103.09KCS would save you 35% on the

basket from competitor 2KCS would save you 2.5% on the

basket from competitor 1

Comparison on 2012 catalogue prices

Competitor 1

£78.30Basket

£76.40

23YOU Own Brand from KCS

v Branded Products

Can you afford to miss over 50% savings?

Branded Products YOU Own Brand Products YOU Saving

Pritt Glue Stick, 43g £0.89 v YOU Glue Stick, 40g £0.39 £0.50

Blu-Tack, 120g £0.59 v YOU Sticky Tack, 140g £0.45 £0.14

Bic Cristal Pen Pk50 £6.49 v YOU Ballpoint Pen Pk50 £1.75 £4.74

Tippex Bx10 £8.75 v YOU Correction Fluid Bx10 £2.00 £6.75

Berol Colour Broad Wlt12 £2.15 v YOU Broad Wlt12 £1.75 £0.40

Berol Handwriting Pen Pk200 £42.95 v YOU Handwriting Pen Pk200 £26.99 £15.96

Avery Labels Pk100 £15.75 v YOU Multipurpose Labels Pk100 £2.95 £12.80

Post-it notes 75 x 125MM Pk12 £11.50 v YOU Sticky Notes 75 x 125mm Pk12 £2.45 £9.05

Stabilo Highlighters Pk48 £20.99 v YOU Highlighters Pk48 £10.99 £10.00

Sellotape Original Pk6 £4.99 v YOU Easy Tear Tape Pk6 £1.99 £3.00

Staedtler Norris HB Pencil Pk12 £0.99 v YOU HB Graphite Pencil Pk12 £0.40 £0.59

Edding 360 Drywipe Marker Pk4 £2.29 v YOU Drywipe Marker Pk4 £1.10 £1.19

Pioneer Copier Paper Bx5 Reams £15.00 v YOU Ultrawhite Copier Paper Bx5 Reams £12.45 £2.55

Flash Lemon All Purpose Cleaner 5Ltr £9.99 v YOU Lemon Hard Surface Cleaner 5Ltr £3.09 £6.90

Stabilo 88 Fineliner Pen Bx10 £2.90 v YOU Fineliner Pen Bx10 £1.75 £1.15

Edding 380 Flipchart Marker Bx4 £3.10 v YOU Flipchart Marker Bx4 £1.59 £1.51

Total Savings £77.23

TOTAL£149.32

TOTAL£72.09

Comparison on 2012 catalogue prices

VCheck out pages 8-34 of the KCS Main Catalogue for the full range

KCS Conversion Service

Step 1 Step 2 Step 3You provide us with a copy of an order that you are either about to place or have just placed for regular purchases, including the supplier codes.

Please make sure you provide us with your school details including an email address and mark the order clearly “KCS Conversion Service”.

We use our unique conversion system to turn your order into a potential KCS one.

This will be returned to you by e-mail with full details of the savings possible. The system will automatically take into account the different pack sizes and where there is not a direct comparative product, an alternative will be offered.

Your choice. Do you change to using KCS, or do you stay where you are?

You will now have an order that can be accepted by KCS, the hard work has been done.

So why not let KCS do the work for you?

This service will be available from May 2012, so why not see what you can gain by switching to KCS this year.

How does it work?

Our new KCS Conversion Service is absolutely FREE and provides:

• Matching KCS codes to that of your current supplier.

• Potential alternative products where there is no exact match.

• A price calculator showing the saving that you will make in addition to enjoying the normal benefits of the KCS Customer Care Pledge.

*For all stock orders over £30 received by 12:00.

Switch to KCS today and enjoy:- No quibble 30 day stock returns- Market Leading Customer Care

- Best Value- Free Next Day Delivery*

24 KCS Conversion Service

Send the information by Fax: 0800 243 732 E-mail: [email protected] Post: KCS Conversion Service, PO Box 196, West Malling, Kent ME19 6PX

New prospective customers can now switch to using KCS, without their own team having to spend time looking up new product codes to produce a purchase order.

25

FREEDrywipePens!

03 999 99003 999 980

26

27KCS Webshop

Easy Peasy Lemon Squeezy!

www.kcswebshop.co.uk is user friendly and makes ordering from KCS even easier. If you have not opened your web account yet then join the thousands of others who are enjoying the experience of shopping on line by e-mailing [email protected] and open your account today.

If you are still not convinced, then these benefits may just change your mind:

• Open 24/7

• Only “Free” fully FMS compatible webshop in the UK

• Live information

• View previous orders

• Quotes (your “Favourites”)

• Fantastic “Search” function

• Online COSHH sheets and other information

Last year we launched our new webshop www.kcswebshop.co.uk. It has proved hugely popular and many customers are already using it. If you are a Capita SIMS/FMS user you get a fully compatible webshop so you only have to key in your orders once!

Sign up today and see just how easy it is to shop online with KCS

For more information call our Customer Care Team on 0845 270 8811 or visit www.kcswebshop.co.uk

28 KCS Webshop

Get ya fresh data here! Use our FMS Web Service!

KCS can now offer a modern alternative to all SIMS/FMS users: the integration of KCS Webshop accounts with SIMS/FMS systems, creating a 21st century e-procurement solution!

By directly linking your KCS Webshop account to the SIMS/FMS system, you take advantage of these significant improvements:

• Always up-to-date Data: You’ll never need to update your data again! Once the link has been set up, all ordering is done on our webshop www.kcswebshop.co.uk, where the latest prices, products and promotions will always appear.

• Greater Efficiency: Tired of entering orders twice: once into the webshop & once into SIMS? An FMS linked account eliminates this double entry: once on the webshop, orders can be directly imported into FMS for immediate authorisation!

• Immediate Order Submission: When an order is posted or faxed to us, it still requires entering into our system by a member of our sales team. When an order is sent via the webshop, it enters our system immediately!

Curious about the steps required to link your webshop account with SIMS/FMS? Our set-up guide can be downloaded from the “Management Systems” page on the KCS Webshop - but please remember, you will not be able to actually link your system until you have received certain details from us.

The first step to creating the link is to download and complete the FMS Web Account form, found on the New Customer web page.

Still want to use the SIMS disk for your data? No problem. Although KCS are no longer producing physical disks, the SIMS disk data can still be downloaded from the webshop and imported into your SIMS system in the same way as in previous years. For a full guide to this process, including a video tutorial, head to the Management Systems page on the KCS Webshop and click on SIMS button.

Traditionally, refreshing SIMS/FMS systems with updated catalogue data is done annually by loading a SIMS file (downloaded or supplied on disc) into the program.

KCS no longer produce or send SIMS disks containing catalogue data to our customers. We now offer a 21st century alternative for your SIMS/FMS systems - to learn more about the advantages, see the FMS Service Advantages page.

For customers who prefer to continue to use the SIMS disk method, we still offer the necessary SIMS data in the form of a free download.

To update your system using the download, please follow our step-by-step video guide found on our webshop www.kcswebshop.co.uk.

If you experience any problems or have any queries regarding the SIMS data, please contact your local SIMS office, or call our Customer Care Team on 0870 270 8811 or email [email protected].

29KCS Webshop

You can still update your SIMS FMS from our webshop

KCS step by step video guide for updating your SIMS FMS with KCS 2012/13 data, can be found on our webshop www.kcswebshop.co.uk.

30 MFD Contract

• No minimum billing

• FREE staples & toner

• A4/A3 Same price

• No collection charges

• No price increases during primary period

Our contract provides the following benefits:

• A machine for every purpose: Photocopiers (MFDs), Digital Duplicators, Print Room and Standalone Printers.

• A wide range of manufacturing suppliers: Canon, Konica Minolta, Ricoh and Sharp.

• Customer Care: Our team at KCS will assist with specifications, arrange supplier visits, provide quotes, solve invoice queries and will even provide impartial advice on existing agreements all FREE of charge.

• Easy to understand and no hidden extras: Our contract is designed specifically for the public sector and schools, with no complicated financial leases to sign.

• Saving you money: With very competitive prices that include many items charged for separately by other suppliers, KCS offers your BEST value option.

Don’t sign anything until you’ve discussed your needs with us 01622 605458

KCS has over 8000 photocopiers (MFDs) already placed in schools across the South East, it is now time to ensure that your school is making the most of this popular contract.

• Contract content approved by KCC, Surrey CC and East Sussex CC

• New MFD contract coming June 2012 call us for details 01622 605458

• Free impartial expert advice

• Contract designed for educational establishments

• Terms & conditions to protect you

• KCS support you throughout the life of your machine

Contracted Photocopier Suppliers:

An Offer Worth Repeating!An Offer Worth Repeating!An Offer Worth Repeating!

From only 24p(Per 60 page book)

Value Range

31Value Range

Value Range, Manilla Cover, 60gsm Scholastic PaperA4 (297 x 210mm) 60 Page Bx50

Ruled 8mm + Margin 01 302 001 Red £11.99Ruled 8mm + Margin 01 302 002 Yellow £11.99Ruled 8mm + Margin 01 302 003 Light Blue £11.99Ruled 8mm + Margin 01 302 004 Light Green £11.99Ruled 8mm + Margin 01 302 005 Purple £11.99

Plain, no ruling 01 302 006 Red £11.99

Squared 5mm 01 302 007 Orange £11.99

Squared 10mm 01 302 008 Yellow £11.99

Value for money!

Mini Hand Towels, Massive Savings!

FREE BIC Cristal Pens!

=+

For a sample book please contact your Account Manager or the KCS Customer Care Team on 0845 270 8811

Cut costs not quality with Mini Hand Towels

• Perfect for little hands• Ideal for schools and nurseries• Smaller towel means less wasted paper

When you buy 1 x Blue and 1 x Black Pk100 BIC Cristal Pens you receive 1 x Green Pk50 FREE!

Mini Interleaved Hand Towels1 ply, Blue, Pk10,000 06 333 000 £19.99

Bulk Pack Dispenser150 x 130 x 275mm, Ea 06 333 581 £8.99

BIC Cristal Pens Price Saving1 x Blue + 1 x Black = 1 x Green Free 03 373 000 £23.30 £6.49

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John Hall of Norton Knatchbull School was presented with the Lifetime Achievement Award on stage at the Music for Youth Schools Prom Concerts in front of thousands of people at the Royal Albert Hall. John was given the Award by Tim Loughton MP, Parliamentary Under-Secretary of State for Children and Families.

The Classic FM Music Teacher of the Year Awards seek to recognise and reward those teachers who

At the Music for Youth Schools Prom Concerts at the Royal Albert Hall, a music teacher from Ashford, Kent has been honoured by Classic FM, at its 13th annual Music Teacher of the Year Awards.

Kent music teacher honoured by Classic FM

32 School Shout!

have made a real difference to the musical life of young people. As part of the Award, John will receive musical equipment and instruments from Yamaha and software from Avid for his school.

The judges commented: “John has been teaching at Norton Knatchbull School since 1983, producing very high quality music, year in, year out, not only in extra-curricular groups, but also in the classroom. This is clearly refl ected in his results. Norton Knatchbull School is now known as a place of musical excellence and his students speak very highly and proudly of him, as do the parents. The judges were bowled over by the amount he has achieved and the standard of music he has helped to produce. He has given his students a fantastic start in their musical life, as has been seen in the many occasions he has performed here at the Music For Youth Schools Prom.”

On receiving the award John commented: “I was surprised and amazed to be given this award. Teaching has always given me great pleasure together with many opportunities I would not otherwise have had. Even now, after 32 years in the profession, I am still fi nding new challenges. To be recognised for doing something I love is a great honour and I am delighted to receive this award.”

The Norton Knatchbull School - Ashford

We decided to allow a neat, established part of our field to grow wild, A team worked with our premises manager to build a rustic fence to define the area and a low level stile was added as the entrance.

Something new came to Birkbeck Primary School this year…!

33School Shout!

Chippings and logs were donated by two local tree surgeons and ten beautiful, young trees arrived thanks to a local garden centre.

It was then the turn of the children, who ventured out in groups wearing their waterproofs, to enjoy the new area by playing hide and seek and interacting with nature first hand!

“Forest School” has created a fantastic, new, outdoor learning opportunity for all our children. Small groups experience the outdoors in exciting and creative ways; they see a space grow and change and learn about nature from first hand experiences.

Kristian Saunders - Office Manager Birkbeck Primary School

34 School Shout!

The team were raising funds for the John Pridmore Mission and put a lot of work in to publicising the event with lots of posters and an advert on the website, so there was no excuse to not know what was happening. A teacher was even prepared to dress up as a baked bean!

On the last day of Term 1, four sixth formers - Abby Young, Josh Thomason, Beth McCrossan and Evie Pritchard held a ‘Baked Bean’ throwing event, which proved very popular with the students.

Baked Bean Throwing – Messy but Fun!

On the day we got lots of teachers involved by asking them to have beans thrown at them and this got very messy! The teachers included- Mr Pillinger, Mr Graves, Miss Morriarty, Mr Mannion, Mr Rescorla and Mr Henderson.

Students and some staff paid £1 to throw a cup of beans at the teacher of their choice. Lots of people turned up and we managed to raise £90 for the mission, who help young people in schools, prisons, parishes and retreats.

Mel Kocak - House Administrator St Anselms Catholic Secondary School

The new building is called the Sue Laker Building, named in memory of Sue Laker, the nursery teacher who sadly passed away in 2008. It was officially opened by her family members in the presence of the Mayor of Greenwich, Cllr Jim Gillman and the Mayoress, Cllr Janet Gillman, local ward councillors, children, parents and staff.

The new nursery building includes its own computer suite and interactive whiteboard, self-contained showering facilities and fully fitted kitchen

Head teacher Sheila White said, “Wyborne has a very strong tradition for early years education, and our children are delighted with the new building, which provides them with a superb learning environment both indoors and outdoors.

“The new building is a fitting tribute to Sue Laker who made a huge impression on the children she taught and on the school community, and who is still sorely missed.”

The new purpose built nursery building has a Machine Profile Log construction which is a modern twist on the traditional log cabin. It is the first nursery of its kind in the South-East. It also has its own landscaped area and covered outdoor play space.

Sue Roy - Chair, Premises and Public Relations Committee Wyborne Governing Body Wyborne School

Children at Wyborne school in Footscray Road, Eltham, recently celebrated the official opening of their new nursery building.

Wyborne children celebrate new nursery building

35School Shout!

36KCS Customer Care Pledge

KCS – A division of Commercial Services

Print managed by County Print & Design 01622 605 368

The 2012/13 KCS Customer Care Pledge

• Telephones are answered within 3 rings.

• Telephones are answered not by a machine, but by our friendly, well trained sales staff.

• No telephone or fax queues.

• No quibble stock returns up to 30 days after purchase.

• Your own KCS sales rep to advise you on all purchase decisions in the comfort of your school.

• Enquiries are resolved speedily:

– Telephone: either during the call or within 24 hours.

– Fax/E-mail: within 24 hours.

– Post: within 5 working days.

• We will provide ongoing training for all our staff to ensure that they are polite, respectful, knowledgeable and able to help.

• We have informed all of our suppliers of our pledge and have received their support to ensure success.

• We will deliver, on the following day all stock orders over £30 ex VAT placed with us by 12:00 noon (an industry leading 97% success rate in 2011/12).

• We will involve customers in new product selection through focus and testing groups.

• We will expand our KCS Own Brand range to ensure that we can guarantee you ‘a quality product at a competitive price from a supplier that you can trust!’

We Pledge...

Free Delivery

Huge Range

Best Value

Easy Ordering KCS... putting you first!

Documents

KCS Informer Spring 2012