KAYLA RAE R. HILL339 Marquette Drive, Rochester Hills, MI 48307 | (H) 248-709-3781 | hill.kayla4@student.oaklandcc.edu

https://www.linkedin.com/in/kayla-hill-97555998

Work HistoryCustomer Consultant 01/2016 to 09/2016FedEx Office – 133 S Main St, Rochester, MI 48307

Answered customer questions about product availability and shipment timesDescribed product to customers and accurately explained details and care of merchandise.

Explain the benefits of digital printing technology to customers Consultative selling to customersFollowscopying protocol Operates binding and other auxiliary equipment

Performs consultative selling to customers, and explains the benefits of digital printing technology tocustomers

Banquet Server 03/2015 to 01/2016Royal Park Hotel – 600 E University Dr, Rochester, MI 48307

Lead server- guided groups to correct tables for synchronized servingSet dining tables according to type of event and service standardsRoutinely cleaned work areas, glassware and silverware throughout each shiftSet up for events-putting out tablecloths and place settings, arranging table placement and putting upa buffet.

Casual Dinning Room Server 04/2013 to 03/2015Waltonwood on Main – 1401 N. Rochester Road, Rochester Hills, MI 48307

Planned menus according to employers\' needs and diet restrictionsSupervisor for night shiftsAssisted elderly with making menu choicesKnowledge of current menu items, ingredients and preparationEffectively communicated with kitchen staff regarding customer allergies, dietary needs and otherspecial requests

Assistant Manager 04/2013 to 01/2014Mr. Tan – 894 S Rochester Rd, Rochester Hills, MI 48307

Stocked shelves and supplies, organized displays.Helped customers with questions, problems and complaints in person and via telephone.Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.Managed opening and closing dutiesCorrectly calculated charges, issued bills and collected payments, and reconciliation of the cash drawer

Cashier 01/2012 to 01/2013McDonald's – 808 Rochester Road South, Rochester, MI 48307

Maintained high customer service during high-volume, fast-paced operations.Operated the drive-through window and sales register quickly and efficiently.Greeted customers and provided excellent customer service.

SkillsShipping and receiving Quick learnerExcel, PowerPoint, Word, Access Credit card processingAnalytical/Research Skills Computer/Technical Literacy

Accounting

ReferencesName: Emily Stockiler

Relationship: Co-worker Phone number:248-606-7257Name: Tyler Rugge

Relationship: Co-worker Phone number:248-881-7357Name: Patrick Brady

Relationship: ManagerPhone:(248) 689-3354

EducationHigh School Diploma: 2014Stoney Creek High School - 575 E. Tienken Rochester Hills, Mi

Member of the National Honors Business Club

MBA: Business CurrentOakland Community College - 2900 Featherstone Rd, Auburn Hills, MI

Coursework in Accounting, Finance and StatisticsBusiness management courses

Administrative Support in Technology: CurrentOakland Community College - 2900 Featherstone Rd, Auburn Hills, MI

Coursework includes Speech and Communication, Sociology and Psychology

Additonal information-Stoney Creek Soccer team-Volunteer work at Salvation Army