DESEMBER 2010 KAUNTER ADUAN BERGERAK BERSEPADU (KABB) BAHAGIAN MUKAH, SARAWAK MUKAH, 30 Jun 2012 - Biro Pengaduan Awam (BPA), Jabatan Perdana Menteri telah menganjurkan Kaunter Aduan Bergerak Bersepadu (KABB) di Lot Parkir Pasar Lama Mukah dengan kerjasama Pejabat Residen Bahagian Mukah. Program ini telah dirasmikan oleh YB Dato' Seri Dr. Muhammad Leo Michael Toyad, Ahli Parlimen Mukah. Program ini diadakan bagi mengetahui isu dan permasalahan yang dihadapi oleh masyarakat setempat. Sebanyak 20 agensi Persekutuan dan Kerajaan Negeri telah mengambil bahagian dalam program ini. Antaranya ialah Pejabat Residen Bahagian Mukah, Pejabat Daerah Mukah, Jabatan Tanah & Survei Bahagian Mukah, Jabatan Kerja Raya Mukah, Jabatan Pertanian Mukah, Jabatan Kebajikan Masyarakat Mukah dan lain-lain lagi. Program ini telah berjaya menarik perhatian lebih kurang 324 pengunjung yang terdiri daripada wakil-wakil Jabatan/Agensi Kerajaan Negeri dan Persekutuan, Ketua-ketua Kaum, Ahli Jawatankuasa Kemajuan dan Keselamatan Kampung, Pengerusi Persatuan serta orang awam. Program yang julung kali diadakan di Mukah ini telah memberikan pendedahan kepada masyarakat setempat mengenai peranan dan tanggungjawab BPA sebagai agensi menguruskan aduan awam dan mencari langkah penyelesaian yang sesuai bagi mengatasi masalah yang dikemukakan oleh orang ramai. Program yang diadakan seawal jam 8.00 pagi telah merekodkan sebanyak 73 kes aduan dan 8 kes bukan aduan. Secara keseluruhan, masalah yang dihadapi oleh penduduk-penduduk di Bahagian Mukah adalah tertumpu kepada isu jalan raya yang tidak memuaskan, tekanan air rendah, bil air tidak diterima pada waktu yang ditetapkan dan kekurangan kemudahan awam.

INTEGRATED MOBILE COMPLAINTS COUNTER (IMCC) DISTRICT OF MUKAH MUKAH, 30 June 2012 - Public Complaints Bureau (PCB), Prime Minister's Department has organized an Integrated Mobile Complaints Counter (KABB) in the Old Market Parking Lot in Mukah in collaboration with the Resident's Office of Mukah. This programme was officially launched by YB Dato 'Seri Dr. Muhammad Leo Michael Toyad, Member of Parlimen of Mukah. This programme is held to find out the issues and problems faced by the community. A total of 20 Federal and State Government agencies participated in this programme. The agencies are Mukah Resident's Office, District Office of Mukah, Land & Survey Department of Mukah Division, Public Works Department of Mukah, Mukah Agriculture Department, Social Welfare Department of Mukah and others. This programme has attracted the attention of approximately 324 guests consisting of representatives of the Department/State and Federal Government Agencies, Heads of Races, the Village Development and Security Committee, Chairman of Associations and the public. This programme which is held for the first time in Mukah has provided exposure to the local community about the roles and responsibilities of the PCB as the agency managing public complaints and working towards finding a suitable solution to overcome the problems presented by the public. This programme which was held as early as 8.00 am recorded a total of 73 complaint cases and 8 non-complaint cases. Overall, the problems faced by the residents of Mukah Division are focused on issues such as poor roads, low water pressure, water bills are not received at the appointed time and lack of public facilities.

DESEMBER 2010

BPA JOHOR ANJUR PROGRAM MESRA RAKYAT DAERAH MUAR MUAR, 29 Jun 2012 - Biro Pengaduan Awam Negeri Johor, Jabatan Perdana Menteri telah menganjurkan Program Mesra Rakyat (MESRA) Daerah Muar bertempat di Dewan Jubli Intan, Jalan Temenggong Ahmad, Muar, Johor hari ini. Program ini telah dirasmikan dan dipengerusikan oleh YBhg Tuan Haji Amran bin A. Rahman, Pegawai Daerah Muar, Wakil Rasmi kepada YB Dato' Setiausaha Kerajaan Johor dan turut dihadiri oleh Timbalan Ketua Pengarah (Pengurusan) Biro Pengaduan Awam (BPA), Jabatan Perdana Menteri, Puan Rogayah binti A. Bakar. Seramai 32 orang Ahli Panel dari pelbagai Jabatan dan Agensi telah terpilih untuk mengambil bahagian dalam majlis dialog tersebut. Sambutan yang diterima amat menggalakkan daripada penduduk setempat sepanjang program ini berlangsung dimana seramai 430 orang pengunjung telah direkodkan hadir ke program ini untuk bertanya dan mendapatkan maklumbalas daripada agensi yang mengambil bahagian. Pada masa yang sama, BPA juga turut membuka Kaunter Aduan Bergerak (KAB) bagi memberi peluang kepada pengadu yang tidak berkesempatan untuk bertanya semasa sesi dialog dijalankan. Sepanjang program ini berlangsung, BPA Johor telah menerima sebanyak 43 kes telah dikemukakan oleh 19 orang pengadu dimana 32 kes adalah Aduan dan bakinya 11 kes adalah Bukan Aduan. Isu yang sering dibangkitkan adalah kemudahan infrastruktur seperti air, elektrik, jalan raya, tiang lampu dan dewan serbaguna; kekurangan penguatkuasaan; tiada tindakan tegas; kebersihan sistem saliran; dan juga kelewatan serta tiada tindakan daripada agensi yang berkenaan.

JOHOR BPA ORGANIZES MESRA RAKYAT PROGRAMME MUAR, 29 June 2012 - Johor Public Complaints Bureau, Prime Minister's Department has organized a MESRA Rakyat Programme at the Muar District Diamond Jubilee Hall, Jalan Temenggong Ahmad, Muar, Johor today. This programme was officially launched and chaired by Haji Amran bin A. Rahman, Muar District Officer, Official Representative to the Honourable Dato 'State Secretary of Johor and was attended by the Deputy Director (Administration) of Public Complaints Bureau (PCB), Prime Minister's Department, Mrs. Rogayah binti A. Bakar. About 32 Panel members from various departments and agencies have been selected to participate in the dialogue. Overwhelming response has been received from local residents where a total of 430 visitors were recorded present at this programme to ask questions and get feedback from participating agencies. At the same time, BPA also opened Mobile Complaints Counters (MCC) to provide opportunities for complainants who are unable to enquire during the dialogue session. During the course of this programme, BPA Johor received a total of 43 cases submitted by 19 individuals out of which 32 cases were complaints and the remaining 11 were non-complaint cases. Frequently raised issues were regarding infrastructure facilities such as water, electricity, roads, lamp posts and community halls; lack of enforcement; no action; sanitary drainage system, and also the delay and no action by the agency concerned.

DESEMBER 2010

KAUNTER ADUAN BERGERAK BERSEPADU (KABB) DAERAH BARAT DAYA BARAT DAYA, 28 Jun 2012 - Biro Pengaduan Awam Pulau Pinang/Kedah/Perlis bersama Pejabat Daerah dan Tanah Barat Daya telah menganjurkan program Kaunter Aduan Bergerak Bersepadu (KABB) bertempat di Dewan Balora Mestika, Balik Pulau, Pulau Pinang hari ini. Program ini telah dirasmikan oleh YBhg. En. Abdul Aziz bin Ashaari, Timbalan Pegawai Kemajuan Negeri Pulau Pinang. Kaunter Pendaftaran telah dibuka pada jam 8.00 pagi dan telah mencatatkan kehadiran seramai 241 orang yang terdiri dari penjawat awam, pemimpin-pemimpin Masyarakat Setempat, Imam, JKKK dan ahli Kariah. Sebanyak 20 agensi telah terlibat dalam penganjuran program KABB ini. Program yang bermula dari jam 8.00 pagi hingga 12.30 tengahari telah berjaya menarik minat penduduk setempat untuk memahami fungsi dan peranan Biro Pengaduan Awam serta agensi-agensi kerajaan yang lain. Sebanyak 10 aduan telah diterima dan 21 pertanyaan dan khidmat nasihat telah diberikan kepada pengunjung yang hadir. Antara agensi yang menerima aduan ialah Majlis Perbandaran Pulau Pinang dan Jabatan Kerja Raya yang mana isu yang diadu adalah berkisar tentang perkhidmatan yang tidak memuaskan seperti ketiadaan penyelenggaraan berkala, tiada tindakan penyelenggaraan, kemudahan yang tidak dikawal selia dengan baik serta keperluan menaik taraf infrastruktur.

BARAT DAYA DISTRICT INTEGRATED MOBILE COMPLAINTS COUNTER (IMCC) BARAT DAYA, 28 June 2012 - Public Complaints Bureau of Kedah, Perlis and Penang has organized an Integrated Mobile Complaints Counter (IMCC) in collaboration with District and Land Office of Barat Daya at the Balora Mestika Hall, Balik Pulau, Penang today. This programme was officially launched by En. Ashaari bin Abdul Aziz, Deputy Development Officer of Penang State. Registration counters which were opened at 8.00 am recorded an attendance of 241 people consisting of civil servants, the Local Community leaders, Imams, JKKK and the Parish. A total of 20 agencies were involved in organizing this KABB programme. The programme which was from 8.00 am to 12.30 noon attracted the interest of the local residents in understanding the functions and roles of the Public Complaints Bureau and other government agencies. A total of 10 complaints were received and 21 inquiries and advice given to visitors who attended the programme. Among the agencies that received complaints are the Penang Municipal Council and the Public Works Department with issues on unsatisfactory services such as the lack of regular maintenance, lack of maintenance action, not well-regulated facilities and improvement needed in the infrastructure.

DESEMBER 2010

KABB KULIM CATAT KEHADIRAN 325 PENGUNJUNG KULIM - Biro Pengaduan Awam Pulau Pinang Kedah dan Perlis dengan kerjasama Majlis Perbandaran Kulim telah menganjurkan Kaunter Aduan Bergerak (KABB) pada 24 Jun 2012 di Dewan Putra, Kulim. Program ini telah dirasmikan oleh Yang Di Pertua Majlis Perbandaran Kulim Kedah, Tuan Haji Mohd Zohdi Bin Haji Saad.Sebanyak 24 kaunter yang merangkumi pelbagai agensi kerajaan dan agensi bukan kerajaan telah terlibat dalam program kali ini. KABB kali ini telah mencatatkan kehadiran 325 orang pengunjung. Sebanyak 20 aduan dan 58 khidmat nasihat juga telah diberikan kepada pengunjung yang hadir. Kebanyakkan khidmat nasihat yang diberikan adalah berkenaan dengan cara membuat aduan, fungsi dan peranan BPA, pertanyaan prosedur permohonan dan sebagainya. Antara agensi yang menerima aduan ialah Majlis Perbandaran Kulim, Perbadanan Pengurusan Sisa Pepejal Awam dan Jabatan Kerja Raya. Isu yang dibangkitkan adalah berkenaan masalah sampah, kerosakan jalan raya dan sebagainya.

KABB KULIM RECORDS ATTENDANCE 325 VISITORS KULIM - Public Complaints Bureau of Kedah, Perlis and Penang organized an Integrated Mobile Complaints Counter (IMCC) in collaboration with Municipal Council of Kulim on 24 June 2012 at Putra Hall, Kulim. This program was officially launched by the President of the Municipal Council of Kulim, Kedah, Tuan Haji Mohd Saad Bin Haji Zohdi. A total of 24 counters from various government agencies and non-governmental agencies took part in the program. This IMCC program recorded the attendance of 325 visitors. A total of 20 complaints were received and 58 advices were given to visitors. Most of the advices given were concerned with how to make a complaint, functions and role of the PCB, the question of application procedures and so forth. Among the agencies that receive complaints are Kulim Municipal Council, the Solid Waste Management and Public Works Department. The issues raised were the problem of litter, damage to roads and so on.

DESEMBER 2010

KEJOHANAN DRAGON BOT JPM 2012 PUTRAJAYA - Kelab Bukit Perdana dan Jabatan Perdana Menteri telah menganjurkan Kejohanan Dragon Bot JPM 2012 yang telah diadakan pada 23 hingga 24 Jun bertempat di Kompleks Sukan Air, Presint 6, Putrajaya. Kejohanan ini diadakan bersempena dengan sambutan Hari Keluarga JPM 2012. Kejohanan ini telah dibahagikan kepada 3 kategori iaitu pasukan lelaki, wanita dan campuran. Biro Pengaduan Awam (BPA) turut menyertai kejohanan ini dan telah menghantar satu pasukan untuk ketiga-tiga kategori yang dipertandingkan. Pasukan wanita BPA telah berjaya ke peringkat akhir. Turut hadir ke kejohanan ini adalah Puan Rogayah bt A.Bakar Timbalan Ketua Pengarah (Pengurusan) yang telah meluangkan masa untuk memberikan kata semangat dan perangsang kepada para peserta. Majlis penutup kejohanan ini telah disempurnakan oleh YB Tan Sri Nor Mohamed Yakcop, Menteri di Jabatan Perdana Menteri. Keputusan keseluruhan kejohanan kategori lelaki dimenangi oleh Maritim Malaysia, kategori Perempuan dimenangi oleh SPA dan kategori campuran juga dimenangi oleh SPA. oleh BPA. Seramai 300 orang pengunjung telah mengunjungi KAB Daerah Rompin pada kali ini.

PMO DRAGON BOAT CHAMPIONSHIP 2012 PUTRAJAYA - The Kelab Bukit Perdana and the Prime Minister's Department organized Dragon Boat Championship 2012 on 23 and 24 June 24 at the Water Sports Complex, Precinct 6, Putrajaya. The championship was held in conjunction with the Prime Minister's Department's Family Day 2012. The championship was divided into three categories: men's team, women and mixed. Public Complaints Bureau (PCB) participated in this tournament and sent a team to participate in all three categories. PCB women's team made it to the finals. Also present at the event were Mrs. Rogayah bt A.Bakar, Deputy Director General (Management) who took the time to support and encourage the participants. The closing ceremony of the tournament was officiated by YB Tan Sri Nor Mohamed Yakcop, Minister in the Prime Minister's Department. Overall, the men's category was won by the Malaysian Maritime Enforcement Agency; female and the mixed category was won by the SPA.

DESEMBER 2010

MAJLIS PERPISAHAN YANG BERBAHAGIA TAN SRI MOHD SIDEK BIN HJ. HASSAN, KETUA SETIAUSAHA NEGARA PUTRAJAYA - Majlis perpisahan Tan Sri Mohd Sidek bin Hj. Hassan telah diadakan pada 22 Jun bertempat di Pejabat KSN Putrajaya. Beliau yang akan menamatkan perkhidmatannya sebagai Ketua Setiausaha Negara pada 23 Jun 2012 melahirkan rasa syukur dan bertuah kerana telah terpilih untuk memimpin 1.4 juta penjawat awam. Tugas beliau akan disandang oleh Dato' Sri Dr Ali bin Hamsa mulai 24 Jun 2012. Tan Sri Mohd Sidek dalam kenyataannya berkata "Saya bukan seorang yang mudah untuk bekerja, malah tindakan saya kadang kala dianggap terlalu tegas dan kasar. Namun niat serta "nawaitu" saya sebenarnya adalah semata-mata untuk melakukan yang betul dan yang terbaik, tidak semestinya yang "correct", demi memartabatkan perkhidmatan awam ke tahap yang membanggakan." Setelah lebih 38 tahun berkhidmat dalam perkhidmatan awam dan hampir 6 tahun memegang tampuk pimpinan tertinggi dalam perkhidmatan awam, pelbagai cabaran telah beliau tempuh i dan

TAN SRI MOHD SIDEK ENDED AS CHIEF SECRETARY TO THE GOVERNMENT OF MALAYSIA PUTRAJAYA - The farewell ceremony Tan Sri Mohd Sidek bin Hj. Hassan was held on June 22 at the Chief Secretary's Office in Putrajaya. Tan Sri Sidek who retires as Chief Secretary on 23 June 2012 expressed his gratitude to have been selected to lead the 1.4 million civil servants. He will be replaced by Dato ' Sri Dr Ali bin Hamsa from June 24, 2012. Tan Sri Mohd Sidek in his statement said, "I am not a man who was easy to work with as my actions sometimes considered too strict and harsh. But my intent and "nawaitu" really was to do the right and best, not necessarily the "correct", to promote the image of public service to the highest levels as possible. " After more than 38 years of service in public service and nearly six years holding the highest leadership in the civil service, there were many challenges that he encountered and overcome. According to

harungi. Menurut beliau lagi, selaku Ketua Setiausaha Negara yang menerajui lebih 1.4 juta penjawat awam yang mempunyai pelbagai ragam dan gaya pemikiran merupakan suatu pengalaman dan tanggungjawab yang berat dan diulit dengan pelbagai dugaan dan cabaran. Sepanjang perkhidmatan Tan Sri Mohd Sidek sebagai Ketua Setiausaha Negara, beliau berhasrat untuk membina perkhidmatan awam yang resilient, dinamik dan pastinya terus relevan dalam mendepani cabaran masa hadapan yang lebih kompetitif dan getir. Tan Sri Mohd Sidek telah menyempurnakan clock-out terakhir beliau pada jam 4.30 petang 22 Jun 2012 di Bangunan Putra Perdana Putrajaya. Sebaik selesai upacara clock-out, beliau telah diiringi oleh pegawai kanan kerajaan dan penjawat awam untuk memberi lambaian akhir kepada beliau dan isteri sepanjang jalan dari Laman Perdana hingga ke pintu keluar Bangunan Perdana Putra bagi mengucapkan salam perpisahan kepada Tan Sri Mohd Sidek dan isteri. Akhir kata, beliau turut mengucapkan selamat maju jaya kepada semua anggota perkhidmatan awam dan turut mendoakan agar Perkhidmatan Awam Malaysia terus mencapai kejayaan yang lebih cemerlang di bawah teraju Ketua Setiausaha Negara yang baru.

him, as the Chief Secretary to more than 1.4 million civil servants who have a variety of modes and styles of characters, it was an exciting experience with heavy responsibility and invariably bound up with the various trials and challenges. Throughout Tan Sri Mohd Sidek's tenure as the Chief Secretary, he intended to build a resilient and dynamic civil service that would continue to be relevant in confronting challenges of a more competitive and tough future. Tan Sri Mohd Sidek completed his last clock-out at 4.30 pm 22 June 2012 in Putra Perdana Building Putrajaya. Upon completion of the clock-out ceremony, he was accompanied by senior government officials and civil servants to give a final wave to his wife and all the way from Laman Perdana to the exit Putra Perdana Building to bid farewell to Tan Sri Mohd Sidek and his wife. Finally, he wished to all members of the public service and also prays that the Malaysian Civil Service continues to achieve greater success under the leadership of new Chief Secretary.

DESEMBER 2010

KAUNTER ADUAN BERGERAK BETONG BERJAYA TARIK PERHATIAN PENGUNJUNG BETONG - Biro Pengaduan Awam Negeri Sarawak, Jabatan Perdana Menteri telah membuka Kaunter Aduan Bergerak (KAB) di hadapan Menara Jam berdekatan dengan Bank Hong Leong, Betong pada 20 Jun 2012 dari 9.00 pagi hingga 12.00 tengah hari. Program yang diadakan secara berkala ini telah menarik minat masyarakat setempat untuk mengetahui fungsi dan peranan BPA sebagai agensi pengurusan aduan. Selain mempromosikan kewujudan BPA, para pengunjung juga didedahkan dengan kaedah membuat aduan dan skop aduan yang diuruskan oleh BPA. Program ini telah berjaya menarik kehadiran penduduk kampung di sekitar Betong, Sarawak. Seramai 63 orang pengunjung telah mengunjungi kaunter program dan sebanyak 2 aduan serta 2 cadangan telah diterima daripada orang awam. Sebanyak 10 khidmat nasihat turut diberikan kepada orang ramai dalam program ini.

BETONG MOBILE COMPLAINTS COUNTER SUCCESSFUL ATTRACT VISITORS ATTENTION BETONG - Public Complaints Bureau of Sarawak, Prime Minister's Department opened a Mobile Complaints Counter (MCC) in front of the Clock Tower near Hong Leong Bank, Betong on June 20, 2012 from 9.00 am to 12.00 noon. This regular program successfully attracted interest of locals to know the functions and role of the PCB as the agency responsible in handling complaints. Besides promoting the existence of PCB, visitors were also exposed to the method of reporting and the scope of complaints dealt with by the PCB. In total, 63 visitors attended the program counter and a total of two complaints and two proposals were received from the public. A total of 10 advisory services were provided to the public in this program.

DESEMBER 2010

KAUNTER ADUAN BERGERAK SARATOK TARIK 115 PENGUNJUNG SARATOK - Biro Pengaduan Awam Negeri Sarawak, Jabatan Perdana Menteri telah membuka Kaunter Aduan Bergerak (KAB) di Pasar Saratok pada pada 19 Jun 2012 (Selasa) dari 9.00 pagi hingga 12.30 tengah hari. Program yang diadakan secara berkala ini telah menarik minat masyarakat setempat untuk mengetahui fungsi dan peranan BPA sebagai agensi pengurusan aduan. Melalui program ini juga, orang ramai didedahkan dengan kaedah membuat aduan awam untuk mempertingkatkan perkhidmatan jentera Kerajaan. Program ini telah berjaya menarik perhatian penduduk kampung di sekitar daerah Saratok. Seramai 115 orang pengunjung telah mengunjungi kaunter program dan sebanyak 22 aduan telah diterima daripada orang awam. Sebanyak 9 khidmat nasihat turut diberikan kepada orang ramai dalam program ini. Kebanyakan aduan yang diterima adalah mengenai masalah kenaikan elaun Ketua Masyarakat, kemudahan awam di sekitar Saratok perlu diselenggara dan jalan perlu dinaiktarafkan.

SARATOK MOBILE COMPLAINTS COUNTER ATTRACT 115 VISITORS SARATOK - Sarawak Public Complaints Bureau, Prime Minister's Department opened a Mobile Complaints Counter (MCC) at the Saratok Market on June 19, 2012 (Tuesday) from 9.00 am until 12.30 noon. This regular program successfully attracted the interest of the locals to know the functions and role of the PCB as the agency responsible in handling complaints. Throughout this program, people were exposed to methods of making complaints that will lead to improve the services of the Government. This program has attracted the attention of residents in Saratok district. About 115 guests visited the program counter and a total of 22 complaints were received from the public. A total of 9 advices were also given to the public in this program. Most of the complaints were about the increase in the allowance for community leaders, public facilities around Saratok need to be maintained and upgrading the road.

DESEMBER 2010

KAB ROMPIN TARIK 300 PENGUNJUNG ROMPIN - Biro Pengaduan Awam Negeri Pahang telah mengadakan Program Kaunter Aduan Bergerak (KAB) Daerah Rompin pada 15 hingga 17 Jun 2012 bertempat di Kuala Rompin, Pahang. Program yang diadakan bersempena dengan Program Larian Obor Sukan Malaysia, Program Pesta Rompin dan Pekan Sehari Bandar Rompin itu telah berjaya menarik minat ramai penduduk setempat untuk berkunjung dan membuat aduan serta mendapatkan maklumat lanjut berkenaan fungsi dan peranan BPA. Para pengunjung yang hadir turut mengambil peluang untuk mendapatkan maklumat berkenaan kategori aduan yang diterima oleh BPA serta prosedur pengurusan aduan yang diamalkan oleh BPA. Seramai 300 orang pengunjung telah mengunjungi KAB Daerah Rompin pada kali ini.

MCC ROMPIN ATTRACTED 300 VISITORS ROMPIN - Public Complaints Bureau (PCB) Pahang, Prime Minister's Department organized a Mobile Complaints Counter (MCC) on 15 to 17 June 2012 in Kuala Rompin, Pahang. This program was held in conjunction with the Torch Run of Sukan Malaysia, Program Pesta Rompin and Pekan Sehari Bandar Rompin. This program managed to attract the locals to visit and lodge complaints as well as to obtain more information regarding the function and role of the PCB. The visitors also took the opportunity to obtain information on the complaints received by the PCB and complaint management procedures by PCB. About 300 guests visited the Rompin District MCC this time.

DESEMBER 2010

KAUNTER ADUAN BERGERAK BERSEPADU KULAIJAYA KULAIJAYA - Biro Pengaduan Awam Negeri Johor (BPA Johor), Jabatan Perdana Menteri telah membuka Program Kaunter Aduan Bergerak Bersepadu (KABB) pada 16 Jun 2012 di Ruang Legar IOI Mall, Bandar Putra Kulai, Kulaijaya, Johor dari jam 11.00 pagi hingga 5.30 petang. Program ini adalah anjuran bersama BPA Negeri Johor, Pejabat Daerah Kulaijaya dan IOI Mall Kulaijaya. Sebanyak 18 kaunter pelbagai jabatan dan agensi kerajaan telah menyertai program ini. Antaranya ialah Pejabat Daerah Kulaijaya, Majlis Perbandaran Kulai, Pejabat Kebajikan Masyarakat Daerah Kulaijaya, Pejabat Tribunal Tuntutan Pembeli Rumah Zon Selatan, Jabatan Tenaga Kerja Negeri Johor dan sebagainya. Selain bertindak menerima aduan, program KABB ini turut menawarkan pelbagai perkhidmatan lain kepada para pengunjung seperti khidmat nasihat serta pameran pendedahan tentang informasi jabatan dan agensi yang terlibat. Program ini telah menarik perhatian 287 orang pengunjung. Sebanyak 23 aduan telah direkodkan dalam program ini dimana pecahannya adalah 18 aduan dan 5 bukan aduan. Majlis perasmian penutup program telah disempurnakan oleh YB Tuan Haji Kamaruzaman bin Ali, ADUN Kawasan Bukit Permai.

KULAIJAYA INTEGRATED COMPLAINTS MOBILE COUNTER KULAIJAYA - Public Complaints Bureau Johor (PCB Johor), Prime Minister's Department opened an Integrated Mobile Complaints Counter (IMCC) on June 16, 2012 at the Concourse IOI Mall, Bandar Putra Kulai, Kulaijaya, Johor from 11.00 am to 5.30 pm. This programme was jointly organized by the PCB Johor, District Office of Kulaijaya and IOI Mall, Kulaijaya. A total of 18 counters of various government departments and agencies participated in this programme. Among them are the Kulaijaya District Office, Municipal Council of Kulai, Kulaijaya District Social Welfare Office, Office of the Tribunal for Homebuyer Claims South Zone, and the Johor Labour Department. Besides receiving complaints, the IMCC programme also offered other services to visitors such as advisory services on information disclosure and exhibition from departments and agencies involved. This programme attracted 287 visitors. A total of 23 complaints were recorded during this programme whereby the breakdown is 18 complaints and 5 non-complaints. The closing ceremony was officiated by YB Haji Kamaruzaman bin Ali, Bukit Permai Assemblyman.

DESEMBER 2010

KAB KUALA KLAWANG JELEBU - Biro Pengaduan Awam Melaka/Negeri Sembilan, Jabatan Perdana Menteri (JPM) telah membuka Kaunter Aduan Bergerak (KAB) di Tapak Pasar Malam Kuala Klawang, Negeri Sembilan Darul Khusus pada 13 Jun 2012 (Rabu). Pembukaan kaunter ini telah berjaya menarik perhatian orang ramai untuk mendapatkan penjelasan serta penerangan berkenaan fungsi BPA kepada rakyat. Selain bertujuan untuk mendekatkan pihak BPA dengan orang awam ianya juga dapat menyumbang dan menyokong kepada matlamat dalam merealisasikan slogan 'Rakyat di Dahulukan Pencapaian di Utamakan'. 25 orang telah mengunjungi kaunter BPA Melaka/Negeri Sembilan dan sebanyak 13 aduan yang diterima dan meliputi aduan juga bukan aduan.

MCC KUALA KLAWANG JELEBU – Malacca and Negeri Sembilan office of the Public Complaints Bureau (PCB), Prime Minister’s Department opened a Mobile Complaints Counter (MCC) at Tapak Pasar Malam Kuala Klawang, Negeri Sembilan Darul Khusus on 13 June 2012. The opening of this counter has attracted the attention of the public to seek clarification and explanation about the functions of the PCB to the people. Besides the aim to make PCB become closer to the public, it was also able to contribute and support the realization of the objectives in the slogan 'Rakyat di Dahulukan Pencapaian di Utamakan'. 25 people visited the PCB Melaka / Negeri Sembilan counter and a total of 13 complaint and non-complaint cases were received.

DESEMBER 2010

KAUNTER ADUAN BERGERAK SEMPENA PESTA SUNGAI MELAKA 2012 MELAKA - Biro Pengaduan Awam Negeri Melaka/Negeri Sembilan, Jabatan Perdana Menteri telah membuka Kaunter Aduan Bergerak (KAB) di Program Karnival Kerjaya sempena Pesta Sungai Melaka 2012 pada 09 dan 10 Jun 2012 (Sabtu dan Ahad) bertempat di Dataran Sungai Melaka, Bandar Hilir. Program ini diadakan secara berkala antara lain bertujuan untuk mendekatkan orang ramai dengan Biro Pengaduan Awam (BPA) selain memberi penerangan dan penjelasan mengenai peranan dan tanggungjawab BPA kepada masyarakat. Program KAB ini telah diadakan selama 2 hari bermula dari jam 9.00 pagi hingga 5.00 petang dan telah menerima kunjungan seramai 60 orang dan telah merekodkan 12 aduan sepanjang program berlangsung.

MCC PROGRAMME AT FESTIVAL SUNGAI MELAKA 2012 MALACCA – A PCB pro-active programme, the Mobile Complaints Counter (MCC) was held on 9 and 10 June 2012 at Career Carnival at Dataran Sungai Melaka, Bandar Hilir. This programme was organized by the Malacca & Negeri Sembilan office of the Public Complaints Bureau (PCB), Prime Minister’s Department. This programme was intended to explain the roles and responsibilities of the PCB to the community. Throughout the programme which was held for two days from 9.00 am until 5.00 pm, there were 60 visitors and 12 complaints were recorded.

KAB SETIU TARIK 112 PENGUNJUNG SETIU – Biro Pengaduan Awam Negeri Kelantan/Terengganu telah membuka Kaunter Aduan Bergerak (KAB) di Tapak Pasar Tani, Bandar Permaisuri, Setiu, Terengganu pada 12 Jun 2012. Program ini telah berjaya menarik perhatian 112 pengunjung dan telah merekodkan aduan sebanyak 5 aduan dan 23 khidmat nasihat. Aduan yang diterima adalah berkenaan dengan Jabatan Perdana Menteri (2 aduan), Jabatan Kebajikan Masyarakat (2 aduan) dan satu aduan kepada Majlis Daerah Setiu.

MCC SETIU ATTRACT 112 VISITORS SETIU– A PCB pro-active programme, the Mobile Complaints Counter (MCC) was held on 12 June 2012 at Tapak PaKuala Terengganu sar Tani, Bandar Permaisuri, Setiu, Terengganu. This programme was organized by the Kelantan & Terengganu office of the Public Complaints Bureau (PCB), Prime Minister’s Department. This programme attracted the attention of 112 visitors and has recorded 5 complaints and 23 advisory services. The complaints received were for the Prime Minister’s Department (2 complaints), Social Welfare Department (2 complaints) and a complaint to the District Council Setiu.

DESEMBER 2010

KEJOHANAN PAINTBALL JPM 2012 CYBERJAYA - Biro Pengaduan Awam (BPA) telah menyertai Kejohanan Paintball JPM 2012 yang diadakan pada 9 Jun 2012 bertempat di Cyberjaya Paintball, Kelab Komuniti Taman Tasik Cyberjaya, Cyberjaya. Kejohanan yang pertama kali diadakan ini adalah anjuran Kelab Bukit Perdana dan telah berjaya menarik minat 17 pasukan terdiri daripada agensi di bawah JPM untuk menyertainya. Kejohanan yang diadakan ini bertujuan untuk mengeratkan semangat berpasukan dan berkerjasama di kalangan kakitangan JPM, dan juga berhasrat untuk mewujudkan budaya bersukan serta gaya hidup sihat dikalangan warga JPM khususnya. Pencapaian BPA boleh dianggap yang terbaik khususnya bagi pasukan yang pertama kali menyertainya. Kejohanan ini dimenangi oleh APMM, kedua JPA 'C', ketiga PAJPM 'B' dan keempat Research 'B'.

PMO PAINTBALL TOURNAMENT 2012 CYBERJAYA - Public Complaints Bureau (PCB) took part in the PMO Paintball Tournament 2012 held on June 9, 2012. This tournament was held at Cyberjaya Paintball, Cyberjaya Lake Gardens Community Club, Cyberjaya. The tournament which was held for the first time was organized by Bukit Perdana Club. The tournament attracted 17 teams from agencies under the PMO to participate in the event. The tournament was held to foster teamwork and cooperation among employees of PMO, and also aims to create a sports culture and healthy lifestyle, particularly among the PMO staff. Achievement of PCB can be considered the best especially for a first timer participating in this tournament. The tournament was won by APMM, followed by PSD 'C' in second place, PAJPM 'B' in third place and the fourth place was taken up by Research 'B'.

DESEMBER 2010

PENAMBAHBAIKAN DALAM PROSES KERJA: DATO' DR. TAM PUTRAJAYA - Pegawai-pegawai BPA digesa untuk menambahbaik perkhidmatan sedia ada bagi membolehkan rakyat bersama-sama menikmati perubahan yang telah dilaksanakan, kata Ketua Pengarah Biro Pengaduan Awam, Jabatan Perdana Menteri, Dato, Dr. Tam Weng Wah semasa Perhimpunan Bulanan BPA pada 6 Jun 2012. Merujuk kepada ucapan Perdana Menteri dalam Perhimpunan Bulanan JPM, Dato' Dr. Tam berkata, penambahbaikan yang berterusan adalah perlu bagi meningkatkan produktiviti Negara. Front liner agency memainkan peranan penting dalam meningkatkan usaha menangani masalah yang dihadapi pelanggan. Beliau turut menegaskan bahawa Kerajaan menantikan peningkatan produktiviti daripada penjawat awam selaras dengan kenaikan gaji yang diumumkan Kerajaan baru-baru ini. Justeru, semua penjawat awam perlu memberi respons yang cepat kepada pelanggan bagi mengelakkan pelanggan menunggu lama dan menyebabkan kualiti perkhidmatan yang diberikan tidak memuaskan hati. Beliau menambah, walaupun setiap perkara yang dilakukan ada garis panduan yang tertentu namun kita perlu memperbaiki peraturan yang menyusahkan dan rumit selagi ianya tidak melanggar prinsip yang ditetapkan. Dato' Dr. Tam mengharapkan agar semua warga BPA dapat meningkatkan usaha dalam penyampaian perkhidmatan demi mencapai sasaran kerja yang telah ditetapkan.

WORK PROCESS IMPROVEMENT: DATO’ DR. TAM PUTRAJAYA - PCB officers are urged to improve existing services to enable the public to enjoy the changes that has been carried out, said Director General of the Public Complaints Bureau, Prime Minister’s Department, Dato' Dr. Tam Weng Wah during the PCB’s Monthly Gathering on June 6, 2012. Referring to the Prime Minister's speech at JPM’s Monthly Assembly, Dr. Tam said that continuous improvement is necessary to increase the productivity of the country. Front liner agencies play an important role in enhancing efforts to address the problems faced by customers. He also stressed that the Government is looking forward to increase the productivity of civil servants in line with the salary increase announced by the Government recently. Therefore, all civil servants are ought to respond quickly to avoid customers waiting too long that will lead to unsatisfactory quality of service. He added that, despite existing guidelines, some complicating rules can be altered as long as it does not violate the core principles. Dato' Dr. Tam hopes that all PCB staff will improve the delivery service in working to achieve the target that has been set.