/ e Pre-bid Queries - RFP for Selection of Service Provider for Operating and Maintaining Jan Seva Kendras, under Smart City Mission (SCM) at Patna for five years

Name of Bidder RFP

s. Page No

I RFP Clause No

No 1 Page 8 Section 2 -

Invitation for proposals

2 Page 8 4. ELIGIBILITY CRITERIA4.2 Technical

3 page 10 Section 2 -

Invitation for proposals

1: \

..

Karvy Data Management Services limited Selection of Service Provider for Operating and Maintaining Jan Seva Kendra, under Smart City Mission (SCM) in Patna

As per RFP Clarification Required

Altogether, 28 Jan Seva Kendras are being This RFP is restricted to only 9 constructed in Patna Municipal Corporation completed JSK'S or it will be Area, out of which 9 have already been extended up to 28 JSK'S on constructed by PSCL and have been completion basis furnished. PATNA SMART CITY through this RFP invites proposal from qualified Service providers to Operate and Maintain the nine Jan Seva Kendras which have already been constructed and furnished. Similar assignments/works mean: Request to remove this eligibility

Experience of IEC Strategic Media Planning criteria, it is not in line with RFP scope and requirement.

and Brand Positioning in Government /Public listed companies

The Average Turnover of the Agency should In words it is written as two not be less than Rs. 20,00,000/- (Rupees lakhs instead of twenty lakhs. Two Lakh) per annum from similar activities in 2017-18, 2018-19 and 2019-20.

~ Sudhir Kumar Sahu l Chief General Man_ag_er Patna Smart City um,ted

,·· -.i ,'" ~ -:"" ·:., .

PSCL reply

As per RFP

As per RFP

Refer Corrigendum-1 in this regard

' Pre-bid Queries - RFP for Selection of Service Provider for Operating and Maintaining Jan Seva Kendras, under Smart City Mission (SCM) at •

Patna for five years

Name of Bidder RFP

S. Page No RFP Clause No No

4 Page 13

5 Page 13

Section 7 - scope of

work

Section 7 - scope of

work

Karvy Data Management Services Limited

Selection of Service Provider for Operating and Maintaining Jan Seva

Kendra, under Smart City Mission (SCM) in Patna

As per RFP Clarification Required

point a

The Agency shall takeover all the 9 Jan Seva

Kendras, within 15 days of signing of

contract for carrying out citizen related B2C

and G2C services and signing the MOU as

necessary with the concerned department

(Patna Municipal Corporation, BSNL, Dept ..

Of Post, Transport Department/ OTO,

Passport Department, and many more) in

which PSCL will willingly associate itself.

point a The Agency shall takeover all the 9 Jan Seva

Kendras, within 15 days of signing of

contract for carrying out citizen related B2C

and G2C services and signing the MOU as

necessary with the concerned department

(Patna Municipal Corporation, BSNL, Dept ..

Of Post, Transport Department/ DTO,

Passport Department, and many more) in

which PSCL will willingly associate itself.

Takeover process will depend

on the readiness of that

particular department services. so time limit maybe

increased from 15 days to 1

month.

Please provide how many

counters to be setup in each

center.

Please Provide details of the

department read iness to

deliver the services through

JSKs using the integrated

portal (Technical,

administrative and payments

and transactions

reconciliation)

Please provide department

wise available B2C and G2C

services with transaction

volume/counts for the last

financial year on monthly

basis with projected

transactional counts for next

PSCL reply

As per RFP

As per RFP

•

(

6

7

8

• Pre-bid Queries - RFP for Selection of Service Provider for Operating and Maintaining Jan Seva Kendras, under Smart City Mission (SCM) at

Patna for five years

Name of Bidder

RFP

s. Page No RFP Clause No No

Page 13 Section 7 - scope of work

Page 13 Section 7 - scope of

work

Page 14 Section 7 - scope of

work

.

Karvy Data Management Services Limited

Selection of Service Provider for Operating and Maintaining Jan Seva

Kendra, under Smart City Mission (SCM) in Patna As per RFP Clarification Required

five years period for better and faster service delivery operations through JSKs and for financial sustainability.

point b Please mention department/

Identification and implementation of newer selected agency w ise roles and

B2C and G2C Services as approved by PATNA responsibility to implement

SMART CITY LTD. - Responsibility to

implement the new services by the department or the selected agency.

point k Proposed Staff at the JSK centres (Service

Delivery operators, Supervisory Financial,

House Keeping, Security and Help desk

point r Maintenance of Portal for providing JAN

SEVA KENDRAS services and information

services through Internet.

3

and perform service delivery operations through JSKs for new Services Pease provide details on JSKs proposed operational timings for working days and non-

working days (holidays and Sundays)

Please specify the educational

qualification and experience

for the proposed for JSK Staff

Please provide the details of

the existing Service portal and

its functional capabilities to

deliver the services through

JSKs

~ Sudhir Ku;nar Sahu Chief Gener2-I \rl 3 -,: .. ·, ·. ,.

PSCL reply

As per RFP

It's {qualification) flexible, and as per job entrusted to

personnel.

JSKs shall remain closed on National Holidays

The bidder has to themselves

explore the same.

Pre-bid Queries - RFP for Selection of Service Provider for Operating and Maintaining Jan Seva Kendras, under Smart City M ission (SCM) at ~ Patna for five years

1 Name of Bidder Karvy Data Management Services Limited I RFP Selection of Service Provider for Operating and Maintaining Jan Seva

Kendra, under Smart City Mission (SCM) in Patna I

s. Page No RFP Clause No As per RFP Clarification Required I

PSCL reply , No

: 9 I

1 Page 14 '

Section 7 - scope of points The proposed dat a centre I

work Data Centre and DRS would be run from central

I location at PATNA and who As per RFP I wi ll provide the place and I

basic infrastructure to setup ! I

the Data Centre and w hat about the DRS ? Please Clarify

I 10 page 16 section 8.2 - point a Who is responsible for JSK Participating Take proactive steps to computerize, to the service delivery portal I Departments Roles extent possible, their respective department integration fo r transactional The Agency/ successful bidder I and Responsib ilit ies services by developing suitable applications reconcil iation and grievance i

and maintaining the databases on a real- management? Please clarify I I

time basis

I 11 page 21 Section 9.12 - In case of default in performance on the Requested to provide SLAs, As per RFP Penalty part of the successful bidder, PSCL shall penalty Clauses along w it h

decide the penalty to be imposed for such price det ails default considering the quantum and other

I related fact ors which shall be imposed on the successful bidder.

~ I

4

• I I • Pre-bid Queries - RFP for Selection of Service Provider for Operating and Maintaining Jan Seva Kendras, under Smart City Mission {SCM) at

Patna for five years

Name of Bidder Karvy Data Management Services Limited RFP Selection of Service Provider for Operating and Maintaining Jan Seva

Kendra, under Smart City Mission {SCM) in Patna s. Page No RFP Clause No As per RFP Clarification Required PSCL reply

No

12 page 23 Section 9.17 - The Agency shall provide experienced Please specify the minimum Its flexible, may be as per Manpower managers, operators, coordinators, educational qualification and need.

accountants, security personnel and helpers experience for the proposed as considered necessary to implement and JSK Staff to perform the execute the works properly, safely and services efficiently efficiently on a continuous daily basis.

13 page 25 Section 12 - Service Agency need to implement and please provide the As per RFP GRIEVANCES deploy the grievance management system requirements along with HANDING AND to manage grievances, if so please provide proposed delivery timelines RESOLUTION the requirements

5

J

Pre-bid Queries - RFP for Selection of Service Provider for Operating and Maintaining Jan Seva Kendras, under Smart City M ission (SCM} at

Pat na for five years •

1 Name of Bidder Karvy Data Management Services Limited ----

I RFP Selection of Service Provider for Operating and Maintaining Jan Seva

Kendra, under Smart City Mission (SCM) in Patna I

s. Page No RFP Clause No As per RFP Clarification Required PSCL reply

No J

/ 14 I page 26 / Section 14 - point ii As per RFP I

Please provide department

I Financial Proposal e-Government services not requ iring courier wise service level t ransaction

I I services: Maximum of Rs. 25/- per e- volume/ counts w ith I

I

I Government transaction per page (like birth generated revenue for t he

I certificate, encumbrance certificate, marks past two/th ree financial years I

I I

I sheets, etc.) or per service (like payment of on month ly basis w ith I

I tax, etc.) of output to be charged to the projected transactional counts I

I I citizen. for next five years period for

I

I I

I

I Utility transactions : Maximum of Rs. 5/- per better and faster service \

service to the citizen delivery operations t hrough I

I e-Government Services requiring courier JSKs and for financial \ service: Rs.SO/- per transaction to be sust ainability. \

charged to citizen. \ I I

For non-Government services, the Service \

Provider in consultation with PSCL will I

decide t he rate per transaction limited to Rs I

I 100/- per transaction. I

I I

I

15 page 26 Section 14 - point ii Along with courier charge. As per RFP

Financial Proposal e-Government Services requiring courier some services may require

service: Rs.SO/- per t ransaction to be additional documents to be -charged to citizen. scanned ( Ex:- Labor

Department services) . so if '

j

~R~. ~ ·z urro.r 6 ~ ,, ,.,,,., ~ I

1/,-, , t., !\ q,t> 1 ... (".l ,. ~ lt-- Y"'::-~•i 1 S thf-:- .[ -,-- 0v..l L ,)., rt, ~ -t--: \\\ . .J· ..... , l '0 ~· ~i---- . _,_,.,

s c> 'o ( t•>I_,,, . , \

u.. t, \ \\i n"ger :; ~l"."'cer , '':"' , : __ ... -.-._~;~:~ :, Chief G e:19r2i .,a _a...,_ ~ --

l ' . "0 ~ c r ~-1\ a, , ..,. ;;, .,. i~-• . - , ·_ - . - - l

.._Jl • • _ ,,.. -:'•.~ ":, \., ,, r. · Y umu-::·v-Patna Smc,!1 C,ly

• Pre-bid Queries - RFP for Selection of s · p · Patna for five years erv,ce rov,der for Operating and Maintaining Jan Seva Kendras, under Smart City Mission (SCM) at

r Name of Bidder RFP

s. Page No RFP Clause No No

16

17 Page 27 Section 14 -

Financial Proposal

point

Karvy Data Management Services Limited

Selection of Service Provider for Operating and Maintaining Jan Seva

Kendra, under Smart City Mission (SCM) in Patna

As per RFP Clarification Required

possible request you to include scanning charges in

addition to 50 rs in this sector

14. FINANCIAL PROPOSAL Please clarify indicated charges are with GST or GST will be paid

additionally.

point vi What are the applicable GST

The Service Provider will raise bills on charges and other taxes while

monthly basis for obtaining its share (which raising the monthly bills , Are

takes into account GST and all taxes). (This they service level or

may be treated as Payment Terms). cumulative,. Please clarify

point vii Let us know the existing JSK

While submitting the Financial Proposal, the service delivery portal and its

bidder shall ensure that the Financial

Proposal has taken into account, all

expenses including possible tax liabilities.

built in payment calculation

capabilities

Sudhir Ku1nar Sahu Chief Geneml Manage.

7 · Patna Srr!rni: Cit~/ Umi(.,

PSCL reply

As per rules of GST

As per RFP

I

I

\

I

11::JMA ,e, ta

ll,11M t, f f;/,Jd, f

J,t I'

'· t1 r111,1, "'' , ,,, ',, ,, , ,,,, , J ,,

I · f,,,1·r,•JL•f ,' ~- t ,,, ,,;

/, 1,r,1•/ •I( <•;,

,-,,,~, ~I ',,,, 1, ,,1, I ,, f 1 11jl/ ~;: l • (1f1l· r, l11•r,1 .t,1;,, ,, , , ,,

I· 1,r, t •/ •Jo, ·,

Ii ,,,, ••• - ► I - I

: V Rf '/ u.~t,; f/111 r1nf1,~•m•,nt •,,•rl/l r,1•t I Jrnlt.trrf ·.al'=' t1,,n ,If ';11rvlo 1 ,,r,;+/1,1,-r 1or f>t111ortlr1p, .,,.,d Mhlr1t '11Yiltllt, Jm, ',mm

fl "'" '1f>11

,m,1,rr ' ;rm,r1 f ,/t 'I Ml,.~r;l,m (',f,M} Ir, l 11trM /••· rwr ftf I• < l,1rt1lr11tl•m l(,~quhmJ P',( I 1uply

,,,,11,1 : I

lf,1 ~ f / /1 , I J •,hn fl ~,t· I1,r, ,I • lr,1 1, f,,,, •• f,,, ,-, /'1' • 111, 111 11 f/,rr, , , / hll', 111th 1•1f1 •1 I f;,,1, 1 /JJ,1l<· J

/ ff /1 1 ,, ,1/;1 / f / t,,11 , ,rnd " '" / f,, , 1· 11 ,. ,,,J,.,j f 11t1f ,1•r ,, , , ;,,,, , t,, ;I•,,r l,n',I', 11Jlf, tl,c·

1I,1 1'..L• r , I 1,111 11 tl,1• 1,,,,1,, ,,, 1,, ti,,•, l/111 1}

I 11 , Il l• ,, , ,, H,t ,,,,,,,,,I~ ,,,,, ,,, ,,,,,,•, ,,, 11 11~,

l/1 1 , t J nft· •,11f,11•1 It,,, h,, r,1~• • fi,, •,1·d 1i,i If,,, , f,,, , ,~t-!, ,,, 1/,1, 1 1 11 ,tr,,, tu,,I ,,.,,,, ,, f, 1r1111,11, n

11/ · I /I/· ',Ill/• 11 It 11 I ,11,d ' ,1,11111 • J1 r•/'/tdt, t f111

JI- II ',I II• VI /1111 1 / , ',

/ ·111,t· / 1/ft • I It r ,t11t1 11 • I 11,t 111 fJt •J1,;rtu1u r,l t,

t,ltt,t / f, t· ,,,u, ,, ,,,,,, ,,,,~ ,,, /,,,,',,, hi Vt, 11d111 !)

/ •r,flL• / 1/( L• ~ , ,,, , , ,, ,,,, ,,. ,,, 11•,t "''" ,,,,l'lldLttl ._,.., , 111 '-'', l/, 11, 111;1 l',Y ',

/4/ ;.I'; . , / I f

' , I I I (

1 I I ( , , I ' ' ' I

,, , I

r /ff 11 J pt1rl11d I•, ff/I ~ '/t •,w, 11111

!111, 111111, 11 11 pt1,l11d I•,', I/' '•'"• 1111~,1',t< I l,Hify

I tif lj t:, ~tlll\N t 1,,, rlu 1111rf frt t111l/'lu111 l1 u Whtt

r t1rtd I " '-1~t:, I I J pc-1 ,f 1111 ti I llu

~utvlr l it:, l1y '1til11111.111 /\j,','-'11' y ll,r11t1Klt 1',V !) rtltd lh I u111111I

!;l,tlll'l

Vl/111111r 1.1 11.11ip1111 ~,ll,l111111

lrrqilttlff t:1 111 rtl 11 Ill I ii Ill I ljlf11)11d

t,t.~1·111 «~!:} t,, l1,111dl11, ,1 ,1 ltl11 11">

1t11l111 1 111d~t111tl11111 I 111 lhh I PHl11 ti

Ar. pc.11 HI I'

It rlll t. rH llflll "l 1111111111,lt p ,1 v1111111I

l'irll 11111/'11/!i, l1 r1t1llf) , w11ll111 'l 1111d

'ft"fdlt ' rod ,111,I 1111!, 11 11Kn t11 l t-• "l l1l,1r1 1,,-1 pt rn1ld11 I 1111

,jd p rH I t11ttt tl lf\11 1,1111111p11'1111\

, ,.\ ' . , 1 11 111 f\ I\ t1 td I , ,r

• Pre-bid Queries - RFP for Selection of Service Provider for Operating and Maintaining Jan Seva Kendras, under Smart Citv Mission \SCM) at A Patna for five years

Name of Bidder RFP

S. Page No RFP Clause N o No

20 PageSO

Karvv Data Management Services L\mited Selection of Service Provider for Operating and Maintaining Jan Seva Kendra, under Smart City Mission lSCM) in Patna

As per RFP

Annexure 4 : Financial Turnover of last 3 years. annual turnover is from the operations from Civil Construction Works

'\ . 9

Clarification Required

services readiness including technical, administrative and integration APls to deliver the services through uniform JSK portal

Please correct the turnover requirement as it is not in line with RFP scope

PSCL replv

Refer Corrigendum-1 in this regard