ilmuonline.mpc.gov.myilmuonline.mpc.gov.my/elmu-cis/document/AnnualReport/1982.pdf · KANDUNGAN Muka Surat Perutusan Pengerusi 3 BAHAGIAN I Pendahuluan 4 Majlis Daya Pengeluaran Negara

ANNUAL REPORT 82LAPORAN TAHUNAN 82

0000036071NATIONAL Productivity Corporation (NPC) - [Annual Report],

PUSAT DAYA PENGELUARAN NEGARANATIONAL PRODUCTIVITY COUNCIL

KANDUNGAN

Muka Surat

Perutusan Pengerusi 3

BAHAGIAN IPendahuluan 4Majlis Daya Pengeluaran Negara 5Kegiatan Majlis 7

BAHAGIAN IIKegiatan Operasi 8Tinjauan Umum Aktiviti 20Peristiwa-peristiwa Penting 46Penghargaan 47

LAPORAN KEWANGANLaporan Ketua Odit Negara 48

LAMPIRANA : Ringkasan Kursus dan Seminar 1982 58B : Jumlah Bilangan Kursus/

Seminar dan Peserta 1962-1982 69C : Pecahan Kursus/Seminar dan

Peserta-peserta mengikutiBahagian 1977-1982 70

D Carta Organisasi PDPN 71

F I

HIJ

Perjawatan Bagi Tahun 1982 72Kemajuan Kakitangan —Perlantikan Pegawai-pegawai 77Kemajuan Kakitangan —Perlantikan Kakitangan Rendah 80Perletakan Jawatan Pegawai-pegawai dan Kakitangan Rendah 81Latihan Untuk Pegawai 84Kenaikan Pangkat 88Pegawai-pegawai Kanan —Pusat Daya Pengeluaran Negarapada 31hb. Disember, 1982 89

35071

(Dr. Nawawi Mat Awin)Pengerusi,

Majlis Daya Pengeluaran Negara

PERUTUSANPENGERUSI

Sejak PDPN ditubuhkan dalam tahun 1962 ianya telah memainkanperanan yang berkesan di dalam dua lapangan yang periling iaitu, pertama,mengendali dan menyediakan peluang-peluang latihan, khidmat nasihat danperundingan di dalam bidang pengurusan dan penyeliaan kepada sektor-sektorswasta dan awam, kedua, membantu dalam melatih dan mengwujudkanusahawan-usahawan Bumiputra.

Dalam tahun 1982, sejumlah 648 kursus telah diselenggarakan untukseramai 14,193 orang peserta. Ini adalah merupakan pertambahan sebanyak24.6% bagi kursus-kursus dan 39.4% bagi pertambahan bilangan pesertajika dibandingkan dengan tahun 1981. Pertambahan ini menunjukkan per-mintaan yang tidak berkurangan terhadap kursus-kursus yang dijalankanwalaupun negara sedang mengalami kemelesetan ekonomi. Situasi ini jugamembayangkan cara pemikiran yang sihat di kalangan pihak pengurusan yangseharusnya menekankan Pembangunan Tenaga Manusia di dalam situasikemelesetan.

YAB Data' Seri Dr. Mahathir Mohamad, Perdana Menteri Malaysia,telah kerapkali menekankan tentang pentingnya DAYA PENGELL/ARANyang tinggi di dalam pembangunan ekonomi.

Majlis Daya Pengeluaran Negara sebagai mengambil seruan ini telahmerancang satu kempen kebangsaan mengenai DAYA PENGELUARANdi mana aktiviti-aktiviti dan rancangan-rancangan tertentu bagi maksudmenyebarkan kesedaran DAYA PENGELUARAN fee seiuruh negara telahdiselenggarakan. Kempen ini merangkumi jangkamasa di antara dua hinggalima tahun.

Tujuan utama kempen ini ialah mengwujudkan kesedaran dan kefahamandi kalangan pengurus, pekerja dan individu betapa pentingnya meninggikanDAYA PENGELL/ARAN mereka demi untuk perkembangan ekonomi danpembangunan negara.

Dalam usaha ini PDPN telah melancarkan kempen ini dengan SeminarKebangsaan Daya Pengeluaran yang berlangsung pada 5hb hingga 6hb April,1982 oleh YAB Perdana Menteri dan diikuti dengan Bengkel KebangsaanDaya Pengeluaran oleh YAB Timbalan Perdana Menteri pada 18hb hingga19hb ]un, 1982. Seminar Kumpulan Kawalan Mutu (QCCJ, 'ActivitySampling Study', Kajian Perbandingan antara Firma dan Program Pening-gian Daya Pengeluaran yang berasaskan teknik Kejuruteraan Perusahaanadalah di antara aktiviti-aktiviti kempen Daya Pengeluaran yang telahdilaksanakan di sepanjang tahun 1982.

Di atas sumbangan Pegawai dan Kakitangan PDPN untuk sepanjang tahun1982, saya bagi pihak Majlis Daya Pengeluaran Negara ingin menyampaikanucapan penghargaan dan terima kasih.

Ait/in)Pinferusi,

Majlis Da>a Sengeiuaran Negara

BAHAGIAN I

PENDAHULUANPusat Daya Pengeluaran Negara

Pusat Daya Pengeluaran Negara telahditubuhkan dalam tahun 1962 sebagaisatu projek bersama oleh KumpulanWang Khas Bangsa-Bangsa Bersatu danKerajaan Persekutuan dengan Per-tubuhan Buruh Antarabangsa sebagaipentadbirnya. Mengikut RancanganGerakan projek itu, Pusat DayaPengeluaran Negara akhirnya akanberkuasa sendiri.

Dalam tahun 1966 Akta (Memper-badankan) Majlis Daya PengeluaranNegara Nombor 19 tahun 1966 telahdiluluskan oleh Parlimen dan Majlismenjadi sebuah fcadan yang berkuasasendiri mulai daripada Ihb Mac, 1966.Akta ini dipinda oleh Akta (Pindaan)(Memperbadankan) Majlis DayaPengeluaran Negara 1975 (Akta A305tahun 1975) sejajar dengan perkem-bangan Pusat ini.

Majlis ini telah menubuh danmenyelenggarakan Pusat DayaPengeluaran Negara bagi maksud:— Meninggikan mutu pengurusan

termasuk penyeliaan pada segalaperingkat dalam perdagangan danperusahaan di Malaysia;

— Memperbaiki kecekapan per-jalanan perusahaan, jualan danpemasaran dengan memberiperhatian khusus kepada kaedah-kaedah menambah daya penge-luaran, memperbaiki mutukeluaran, mengurangkan kos danmemberi latihan dan nasihatmengenai perhubungan antaraburuh dengan majikan;

— Mengadakan latihan danrancangan-rancangan lain yangboleh sebaik-baiknya mengisikehendak-kehendak tertentu dankehendak-kehendak tempatan dannegara amnya.

\ Menerangkan maksud-maksud,tujuan-tujuan dan usaha-usahaPusat dan mendapatkan kerjasamadaripada kumpulan-kumpulanmajikan dan pekerja;Menasihatkan, sebagaimana kaki-tangannya berkelayakan, Menteridan pertubuhan-pertubuhan per-sendirian, pertubuhan-pertu-buhan atau orang perseoranganmengenai perkara-perkara yangmeliputi segala segi dayapengeluaran;Berkhidmat sebagai suatu foramuntuk membincangkan masalah-masalah penubuhan, pengurusandan penyeliaan dalam per-dagangan dan perusahaan;Membuat penyata tahunankepada Menteri berkenaandengan kemajuan dan masalah-masalah meninggikan dayapengeluaran dalam perdagangandan perusahaan dalam negara ser-ta membuat syor-syor mengenaicara bagaimana masalah-masalahitu boleh diuruskan;Mengada dan menjalankanperkhidmatan-perkhidmatan pe-runding;Mengadakan dan mengekalkanperhubungan dengan pertubuhan-pertubuhan kebangsaan mahupunantarabangsa;Menjalankan usaha-usaha per-niagaan untuk mendapat keun-tungan bagi maksud perjalanankerja-kerjanya di bawah Akta ini;danMembuat apa-apa perkarasebagaimana yang bersangkutandengan atau terlibat daripada per-jalanan kerja-kerja di bawah Aktami.

MAJLIS DAYA PENGELUARANNEGARA

Struktur MajlisSebagaimana yang terkandung dalam

Akta (Pindaan) (Memperbadankan)Majlis Daya Pengeluaran Negara 1975.Pengerusi dan Ahli-Ahli Majlis dilantikoleh Menteri Perdagangan dan Perin-dustrian. Pengarah, Pegawai EksekutifPusat, yang dilantik oleh Majlis denganpersetujuan Menteri, adalah juga ahliMajlis. Ahli-Ahli Majlis selain dariPengerusi dan Pengarah Pusat adalahwakil-wakil kerajaan, institusi pengajiantinggi, institusi pengurusan, buruh, ma-jikan, perniagaan, industri pembuatan,kepentingan kemajuan industri dankewangan, dan orang perseorangan.

AHLI-AHLI MAJLIS

PengerusiDr. Nawawi Mat Awin.

PengarahIr. Hj. Arshad bin Hj. Marsidi K.M.N.

Wakil-Wakil KerajaanKementerian Perdagangan dan Perin-dustrian —En. Mohd. Noordin bin Hassan —K.M.N., S.M.P., Tim. KetuaSetiausaha II.

Jabatan Perdana Menteri (BahagianPerancang Ekonomi) —En. Mohamad bin Yunus — Pengarah,Tenaga Manusia(1.1.1981 -31.12.1982).(Dr. Mohd. Yusof b. Ismail) -Pengarah, Tenaga Manusia(Ihb. April, 1982 - Dis. 1984).

Kementerian Buruh dan TenagaRakyat —En. Wan Zahir bin Sheikh AbdulRahman — Tim. Ketua Setiausaha 'B'

Perbendaharaan — En. Lim Boh Ang —Tim. Pengurus,Unit Sistem Pengurusan Kewangan,Perbendaharaan.

Kementerian Pertanian —En. T. Puvanarajah, A.M.N.Tim. Ketua Setiausaha II.

Universiti Kebangsaan Malaysia —Y. Bhg. Prof. Datuk Mohd. Ghazalibin Hj. Abd. RahmanTimbalan Naib Canselor (Pelajarandan Pembangunan)(1.1.81 -3.5.1982)Negeri Sarawak —Puan Siti Zahrah Abang Haji Husaini,Pejabat Setiausaha Kerajaan Sarawak,(Bhg, Latihan), Kuching.

Negeri Sabah —En. Abdul Latif Johari,Tim. Pengarah, Unit PenyertaanBumiputera, Jabatan Ketua MenteriSabah.

Wakil-wakil Sektor Swasta, InstitusiPerniagaan, Industri, Pengilangan,Kewangan, Institusi Pengurusan, Buruh&L Majikan dan orang perseorangan —

Encik Yong Poh Kon —Persekutuan Pekilang-PekilangMalaysia.

Encik Mohd. Ridzuan bin AbdulHalim —Ketua Pengarah,Majlis Amanah Rakyat (MARA)

Encik M.F. Vilvaratnam —Persekutuan Majikan-MajikanMalaysia.

Encik Lajman bin Hj. Sirat —Dewan Perniagaan dan PerusahaanMelayu Malaysia.

Prof. Dr.NikAbd.Rashidbin Ismail —Persatuan Daya Pengeluaran Malaysia.

Encik Abu Bakar Lajim —Persatuan Pemborong-PemborongBumiputera.Tuan Hj. Nik Abdul Aziz bin Mohd.Kamil —Persatuan Bank-Bank Malaysia.

Encik V. Baradan —Kongres Kesatuan Sekerja Malaysia.

Yg. Bhg. Datuk Mohamad YusoffbinHj. AhmadJ.P., D.P.M.P. - Perseorangan.Encik Yap Lim Sen — Perseorangan.

Setiausaha Kepada Majlis —Puan Halimah AH, Setiausaha,Pusat Daya Pengeluaran Negara.

Jawatankuasa Perjawatan MDPN:

Ahli-ahlinya terdiri daripada:—1. En. Mohd. Noordin Hassan

Pengerusi2. Tuan Hj. Nik Abd. Aziz

bin Mohd. Kamil3. En. Wan Zahir bin Sheikh

Abd. Rahman4. En. Mohd. Ridzuan bin

Abd. Rahman5. En. Yap Lim Sen6. Puan Siti Zahrah Abang

Haji Husaini7. Tuan Hj. Arshad bin Hj.

Marsidi (Pengarah, PDPN)

Jawatankuasa Program dan PerancangMDPN:

Ahli-ahlinya terdiri daripada:—1. Y.B. Dr. Nawawi bin Mat

Awin — Pengerusi2. En. Mohd. Noordin Hassan3. En. Mohamad bin Yunus

(Y. Bhg. Dr. Mohd. Yusofbin Ismail)

4. En. Wan Zahir bin SheikhAbd. Rahman

5. En. Yong Poh Kon6. En. M.P. Vilvaratnam7. Y.B. Prof. Dr. Nik Abd.

Rashid bin Ismail8. En. Mohd. Ridzuan bin

Abd. Halim9. En. Lajman bin Hj. Sirat

10. En. Abu Bakar Lajim11. En. Yap Lim Sen12. En. V. Baradan13. Ir. Hj. Arshad bin Hj.

Marsidi

Jawatankuasa Kewangan MDPN:

Ahli-ahlinya terdiri daripada:—

1. En. Mohd. Ridzuan binAbd. Halim — Pengerusi

2. Tuan Hj. Nik Abd. Azizbin Mohd. Kamil

3. En. V. Baradan4. En. T. Puvanarajah5. En. Lim Boh Ang6. Ir. Hj. Arshad bin Hj.

Marsidi

Jawatankuasa Institut Latihan Hotel danRestoran MDPN:

Ahli-ahlinya terdiri daripada:—1. En. Mohd. Noordin Hassan

— Pengerusi2. En. Mohamad bin Yunus

(Y. Bhg. Dr. Mohd. Yusofbin Ismail)

3. En. Lim Boh Ang4. Prof. Dr. Nik Abd. Rashid

bin Ismail5. En. Yong Poh Kon6. En. Yap Lim Sen7. En. Lajman Hj. Sirat

KEGIATAN MAJLIS

A. Sepanjang tahun 1982, Majlisbermesyuarat sebanyak 6 kali, me-nyentuh di antara lain-lain perkaradi bawah:

1. BelanjawanAnggaran BelanjawanMengurus sebanyak $6,320,580dan Pembangunan sebanyak$4.7 juta telah diluluskan un-tuk tahun 1982.

2. KakitanganPengambilan seramai 21 orangPegawai Latihan danPenyiasatan (PLP), 1 Akauntan,1 Pegawai Perhubungan Awam,2 Penolong Setiausaha, 3Pegawai Kerani, 5 Jurutrengkas,3 Jurutaip, 3 Pelayan Pejabatdan 4 Jaga.9 orang Penasihat Latihan An-tarabangsa telah dilantikberkhidmat dengan Pusat ini.

3. Rancangan Pembangunandan Latihan— Rancangan Pembangunan

Usahawan bagi Bumiputra— Kemajuan Institut Latihan

Hotel-Restoran— Rancangan Pembangunan

Sumber Tenaga Manusia— Melaksanakan Rancangan

Malaysia Ke-4 UntukPDPN

4. Kemajuan Kakitangan— Latihan tempatan dan se-

berang laut untuk Pegawai-Pegawai Kanan

— Kursus-Kursus 'Institut' un-tuk Pegawai-Pegawai

— Latihan tempatan untukkakitangan rendah

5. Bantuan Teknik dari Kera-jaan-Kerajaan Asing dan Per-tubuhan-Pertubuhan An-tarabangsaSepanjang tahun 1982, Pusatini telah menerima bantuan un-tuk membolehkan 21 orangPegawai Kanan meliputipelbagai rancangan latihan diseberang laut dan jugamemperolehi perkhidmatanPenasihat-Penasihat An-tarabangsa untuk perkhtd-rnatan jangka pendek.

B. MesyuaratMesyuarat-mesyuarat seperti berikut

telah diadakan di sepanjang tahun ini:

Mesyuarat Majlis — 6 kaliJawatankuasa PerjawatanMDPN - 4 kaliJawatankuasa Program &Perancangan MDPN — SekaliJawatankuasa InstitutLatihan Hotel danRestoran MDPN - Sekali

BAHAGIAN II

KEGIATAN OPERASIYUNIT-YUNIT OPERASI

Pusat Daya Pengeluaran Negara mem-punyai 7 Bahagian Latihan. Bahagian-bahagian tersebut terdiri daripada:

Bahagian Perkhidmatan BumiputeraBahagian Pengurusan PersonnelBahagian Kejuruteraan PerusahaanBahagian Automesyen Kos Rendah(LCA)Bahagian Perakaunan PengurusanBahagian Jualan dan PemasaranBahagian Perusahaan Pelancungan

BAHAGIAN PERKHIDMATANBUMIPUTERA:-

Pusat Daya Pengeluaran Negaramelalui Bahagian PerkhidmatanBumiputera telah menganjurkanberbagai-bagai Kursus/Bengkel yangberorientasikan kepada bidangpengurusan perniagaan. Di antara Kur-sus/Bengkel yang dijalankan oleh PDPNdengan kerjasama agensi-agensi kerajaanlain dan cara sendirian adalah seperti dibawah:

*(i) Kursus Pra — Melahir dan Mem-bina Usahawan (Pra-MMU)

*(ii) Kursus Siri — Kursus Melahir danMembina Usahawan 1 (MMU 1)

*(iii) Kursus Melahir dan MembinaUsahawan 11 (MMU 11)

(iv) Kursus Melahir dan MembinaUsahawan anjuran bersama(BPMB/MARA/PDPN)

(v) Bengkel Sehari (MMU 111)(vi) Kursus Keusahawanan untuk

Pegawai-Pegawai Pembangunan(KUPP)

(vii) Seminar Khas MIDF/BPMB/MARA/PDPN

*(viii) Seminar Susulan Sehari

*Anjuran bersama dengan ahli-ahli Jawatan-kuasa bersama Pembangunan Usahawan

Bahagian Perkhidmatan Bumiputeramengandungi 3 bahagian iaitu:—

1. Bahagian Latihan — Bahagianini bertanggungjawab men-jalankan latihan-latihan bagimemberi/membekalkan usaha-wan dengan pengetahuan-pengetahuan dan teknik-teknikmoden yang berkaitan denganperniagaan/perusahaan melaluikursus-kursus yang diadakan.

Kursus-kursus yang dijalankan ini terdiridari:—

(a) Kursus Pra-MMU:Ini merupakan satu kursus baruyang dimulakan dalam bulanDisember 1981. Kursus ini adalahkhusus untuk mendorong pesertayang belum berniaga tetapi mem-punyai minat di dalam per-niagaan/perusahaan.

(b) Kursus Melahir & MembinaUsahawan (MMU 1)Merupakan kursus asas per-niagaan. Tujuan kursus ialahmemberikan pengetahuan-penge-tahuan asas perniagaan/per-usahaan untuk membolehkanpeserta-peserta memula dan men-jalankan enterprais masing-masing.

(c) Kursus Melahir & MembinaUsahawan (MMU 11)Yang mengandungi:

(i) Kursus Pengurusan Pema-saran

(ii) Kursus Pengurusan Ke-wangan

(iii) Kursus Pengurusan KedaiRuncit

(iv) Kursus Pengurusan KedaiMakan

(v) Kursus Pembinaan:a) Kaedah Penentuan

Kos Pembinaanb) Pengurusan Kewangan

Pembinaanc) Pengurusan Projek

Asas(vi) Kursus Simpan Kira-Kira

(d) Kursus KUPPKursus ini adalah khas untukPegawai-Pegawai Pembangunanuntuk Membolehkan merekamendorong bakal-bakal Usaha-wan, memberikan konsep danteknik-teknik perniagaan dan per-usahaan. Kursus ini memberipeluang kepada pegawai-pegawaiuntuk menjalankan kerja-kerjaseperti:

: mendorong bakal-bakal Usahawan: mengenal projek

menyediakan dan menganalisaprojek

: membuat susulan yang berkesan: menyediakan laporan kemajuan

(e) Bengkel Sehari (MMU 111)Memandangkan ramai di antarausahawan-usahawan tidak dapatmeninggalkan perniagaan/per-usahaan untuk mengikuti kursus,maka bengkel sehari dibuat khasbagi sasaran kumpulan ini.Bengkel ini dibentuk untukmenyelesaikan sesuatu masalahpengurusan yang tertentu.Bengkel'bengkel tersebut adalahseperti berikut:—

(1) Dorongan Kecapaian(2) Kawalan Stok(3) Meletakkan Harga(4) Pusingan Stok(5) Merancang Wang tunai(6) Pemasaran Punca Kejayaan

Perniagaan(7) Kawalan Mutu(8) Meninggikan Jualan Anda(9) Rekod-Rekod Asas Peng-

urusan Perniagaan(10) Kaedah Mengurangkan Kos(11) Penentuan Kos.

2. Bahagian Susulan & KhidmatNasihat, Perundingan sertaPusat Maklumat & Pem-bangunan Usahawan

(a) Bahagian Susulan & KhidmatNasihat/PerundinganPengalaman yang lepasmemperlihatkan bahawa latihan-latihan yang diberikan tidakcukup untuk melengkapkan diriseseorang itu dalam menceburibidang perniagaan, kerana latihanyang diberikan hanya meliputipengetahuan-pengetahuan danteknik-teknik pengurusan sahaja.Ramai usahawan-usahawanBumiputera menghadapi ber-bagai-bagai masalah setelahmenceburkan diri di dalam bidangperniagaan/perusahaan. Meman-dangkan masalah ini, PDPN telahmenubuhkan satu unit susulankhidmat nasihat &L perundinganuntuk membimbing parausahawan dari masa ke semasa.Unit ini mempunyai 5 peng-khususan iaitu Perkayuan, Auto-Mechanic/Ketukangan Besi,Memproses Makanan, Restorandan Penyajian dan Runcitan.Bahagian ini dibantu oleh kum-pulan Pakar Perunding Jerman,

(b) MethodologiPerlaksanaan untuk mencapaimatlamat diuruskan mengikutlangkah-langkah berikut:—

(i) Temubual Pertama (3.1) un-tuk mendapat mak-lumat Asas Perniagaan dancadangan-cadangan untukmengatasi masalah-masa-lah pokok.

(ii) Temubual dan mendapatmaklumat yang terperinciperniagaan (3.2) untukmengesan kelemahan-kele-mahan perniagaan dan

menyusun cara-cara meng-atasi masalah-masalahtersebut.

(iii) Pemilihan perniagaan/perusahaan untuk diberiperkhidmatan Susulan &.Perundingan Rapi agarmereka terus maju danberkembang dalam per-niagaan/perusahaan (3.3).

(iv) Pengwujudan perniagaan/perusahaan contoh (3.4)Enterprais yang mengun-tungkan. Enterprais yangmempunyai sistem peng-urusan yang berkesan. Per-niagaan/Perusahaan iniboleh digunakan untuklatihan-latihan amali danUsahawan Bumiputeraboleh dapat latihan amalidan dorongan darinya.

(c) AktivitiAktiviti-aktiviti bahagian adalahseperti berikut:—Aktiviti Susulan (KhidmatNasihat) — 3.1: Mendapatkan maklumat-

maklumat asas perniagaan: Menganalisa masalah-masalah

pokok dan menyelesaikannya: Mewujudkan sistem rekod

Aktiviti Susulan (KhidmatNasihat) — 3.2

: Lanjutan Susulan 3.1: Menyediakan laporan ke-

wangan: Menyelesaikan masalah-

masalah semasaAktiviti Susulan (KhidmatNasihat Yang Rapi) — 3.3

: Lanjutan kepada 3.2: Mempertingkatkan prestasi per-

niagaan/perusahaan: Jualan: Keuntungan

: Sistem Pengurusan: Penyusunan (Layout): Imej Pengurusan: Kematangan Usahawan

Aktiviti Perundingan — 3.4: Lanjutan kepada Khidmat

Nasihat yang Rapi 3.3: Melaksanakan cadangan-

cadangan yang dirangkakan: Mengemas-kini rekod-rekod

perniagaan: Mewujudkan sistem peng-

urusan yang berkesan: Menyediakan laporan pe-

masaran yang sempurna: Menyediakan kajian feasibility

untuk kemajuan dan perkem-bangan perniagaan.

Perkhidmatan Perundingan inidiutamakan kepada berbagai jenis per-niagaan di mana pelaburan melebihi$200.00/-.

3. Kegiatan Utama dan Pen-capaian Pusat Maklumat &Pembangunan Usahawan(PMPU)Dalam Perancangan Pusat Mak-lumat Usahawan (PMPU) dijangkamengandungi 4 unit terdiri dari:—

3.1 Unit Perangkaan3.2 Unit Pertanyaan Teknikal3.3 Unit Operasi3.4 Unit Penyebaran &. Per-

hubungan AwamTetapi sejak penubuhannya dalambulan Mac 1981 hanya 1 unitsahaja dalam operasi iaitu Statis-tical Unit. Buat masa ini tugasutama PMPU ialah:

Menyimpan semua Statistik darikegiatan-kegitan BahagianPerkhidmatan Bumiputera (RS):(a) Bahagian Latihan(b) Bahagian Khidmat Susulan/

Perundingan

10

4. Pencapaian

(a) Kurs us /Seminar Latihan danBengkelSepanjang tahun 1982, bahagianini telah menjalankan sebanyak199 kursus untuk seramai 4964orang peserta. (Lampiran A).

(b) Susulan, Khidmat Nasihat danPerundingan(i) Pengkhususan Runcitan:

Sebanyak 71 Susulan Pe-ringkat Pertama iaitu 3.1telah diadakan. Ini diikutidengan 8 Susulan PeringkatPertengahan iaitu 3.2 dan 19Peringkat Lanjutan iaitu 3.3.Unit ini juga membuat 5Khidmat Perundingandalam tahun 1982.

(ii) Pengkhususan MemprosesMakanan

Bahagian ini member! khid-mat susulan pertama 3.1kepada 37 usahawan. Inidiikuti dengan 4 lawatanPerundingan dalam tahun1982.

(iii) Pengkhususan Restoran/PenyajianDalam tahun 1982 se-banyak 64 Lawatan SusulanPeringkat Pertama iaitu 3.1telah diadakan. Ini diikutidengan 3 Lawatan PeringkatPertengahan iaitu 3.2 dan48 Lawatan Susulan Rapidalam tahun 1982.

(iv) Pengkhususan Auto-Mechanic/KetukanganBesiBahagian ini dalam tahun1982 telah membuat la-watan susulan peringkat per-

mulaan kepada 46usahawan-usahawan Bu-miputera. Ini diikuti dengan7 lawatan susulan 3.2.

(c) Pusat Maklumat dan Pem-bangunan Usahawan

(i) Mesyuarat JawatankuasaBersama PembangunanUsahawan Peringkat Ke-bangsaan

Dalam tahun 1982 Pusat inimenguruskan 6 mesyuaratPeringkat Kebangsaan.

(ii) Maklumat Perniagaandan Tender-Tender Kera-jaanDalam tahun 1982 Pusat initelah menyalurkan lebihdari 300 maklumat per-niagaan dan tender-tenderKerajaan kepada 2,000orang usahawan Bumiputeradi seluruh Malaysia.

(iii) Seminar Susulan Sehari

Bahagian ini juga memban-tu agensi-agensi kerajaanyang menjadi anggotaJawatankuasa Bersama Pem-bangunan Usahawan Pe-ringkat Kebangsaan men-jalankan 10 SeminarSusulan Sehari di seluruhMalaysia.

BAHAGIAN PENGURUSAN PER-SONNEL

Dalam tahun 1982 ini, satu perubahanstruktur dalam bahagian latihan telahdibuat di mana Bahagian KemajuanPengurusan telah dicantumkan denganBahagian Perhubungan Perusahaan dandinamakan Bahagian Pengurusan Per-sonnel yang diketuai oleh seorangPenolong Pengarah.

Penyatuan ini dibuat untukmengembeling tenaga pengajar dari

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kedua-dua bahagian supaya dapat me-ninggikan lagi mutu perkhidmatan yangditawarkan, Usaha ini juga dibuatdengan tujuan untuk mengelakkanduplikasi program latihan yangditawarkan,

Dari segi tugas Bahagian PengurusanPerjawatan terus menawarkan perkhid-matan yang ditawarkan oleh kedua-duaBahagian sebelum penyatuan ini dibuat.

Sepanjang tahun 1982, perkhidmatanyang ditawarkan adalah meliputi bidang-bidang berikut:—(a) Perhubungan Perusahaan(b) Undang-Undang Buruh(c) Penyelesaian Pertikaian

Perusahaan dan Timbangtera(d) Pengurusan Personnel(e) Kepimpinan(f) Dorongan(g) Prinsip, teknik dan Amalan

Pengurusan(h) Komunikasi(i) Program Pembangunan

Penyeliaan(j) Kemajuan dan Latihan

Kakitangan

Program-Program BamBidang Pengurusan adalah satu bidang

yang sentiasa berkembang. Prinsip danamalan baru dalam bidang ini harusdiikuti supaya sumbangan yang lebihbermakna dapat dibuat ke arah mening-gikan taraf pengurusan di negara ini,selain dari mengubahsuai kursus yangsedia ada, beberapa tajuk kur-sus/seminar/ceramah telah ditawarkanoleh Bahagian ini. Di antaranya adalahseperti berikut:—(a) Pengurusan Masa (Time

Management)(b) Perhubungan Organisasi (Or-

ganisational Communication)(c) Komunikasi dan Teknik Perun-

dingan(d) Latihan Methodologi II (Train-

ing Methodology II)(e) Teknik Kejuruacaraan(f) Teknik Pemilihan Kakitangan

yang Berkesan (Effective StaffSelection Technique)

Lawatan Kilang dan Ceramah

Lawatan ke organisasi kerajaan danswasta adalah dibuat dengan beberapatujuan, di antaranya:

(a) Mewujudkan perhubungan dankerjasama

(b) Memperkenalkan kegiatanPDPN

(c) Menjelaskan perkhidmatan danprogram latihan yang ditawar-kan oleh Bahagian ini

(d) Menolong mengenalpastikeperluan latihan sesebuahorganisasi termasuklah perbin-cangan mengenai program-program latihan yang dipintaoleh organisasi itu.

(e) Lawatan susulan sesuatu projeklatihan

Sepanjang tahun ini sebanyak 34lawatan telah dibuat kepada 31 buahorganisasi awam dan swasta.Kebanyakan lawatan ini adalahberkaitan dengan keperluan latihansesebuah organisasi itu.

Bahagian ini juga telah dijemput un-tuk menyampaikan ceramah-ceramahfilem yang ditaja oleh organisasi awamdan swasta. Sebanyak 37 ceramah telahdisampaikan oleh Bahagian ini yangditaja oleh 24 buah organisasi di sepan-jang tahun ini.

Lain-Lain Kegiatan

Bahagian ini telah mengambilbahagian yang cergas dalam kegiatankempen Daya Pengeluaran yang dilan-carkan oleh Pusat Daya PengeluaranNegara terutama dalam menganjurkan:

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(a) Seminar Kebangsaan DayaPengeluaran

(b) Bengkel Kebangsaan DayaPengeluaran

(c) Bengkel Kumpulan KawalanMutu (QCC)

Pencapaian

Di sepanj ang tahun ini BahagianPengurusan Personnel telah mengen-dalikan sebanyak 146 kursus KemajuanPengurusan untuk seramai 3,263 orangpeserta dan 73 kursus PerhubunganPerusahaan untuk seramai 1,265 orangpeserta.

BAHAGIAN KEJURUTERAANPERUSAHAAN/BAHAGIANAUTOMESYEN KOS RENDAH(LCA)

Bahagian Kejuruteraan Perusahaandan Bahagian Automesyen Kos Rendahdiketuai oleh seorang TimbalanPengarah yang juga mengetuai BahagianPengurusan Penyelidikan dan Perkhid-matan Penerangan (MARIS) danBahagian Perpustakaan. Selain daripadalatihan biasa, kegiatan-kegiatanpenyehaan dan khidmat nasihat,Bahagian Kejuruteraan Perusahaan danBahagian Automesyen Kos Rendah inijuga melibatkan diri di dalam aktiviti-aktiviti daya pengeluaran.

Latihan dan khidmat nasihat danPerundingan di dalam bidang-bidangKejuruteraan Perusahaan dan Auto-mesyen ditawarkan oleh Bahagian-Bahagian ini kepada Bahagian-Bahagianlain di Pusat ini dan juga kepadapelanggan-pelanggan PDPN di sektorawam dan swasta.Program-Program Baru

Selain daripada mengendalikankursus-kursus yang sedia ada, Bahagian-Bahagian ini juga rnenawarkan program-program baru seperti berikut:

(a) PIP-Production Planning Con-trol

(b) Store and Stock Management(c) Organisasi dan Kaedah(d) Pengendalian Bahan


Sepanjang tahun ini sebanyak 140lawatan telah dibuat oleh Bahagian-Bahagian ini ke organisasi-organisasiawam dan swasta. Tujuan lawatan-lawatan ini ialah untuk mendapat gam-baran yang jelas mengenai perusahaan-perusahaan tersebut, memperkenalkanprogram latihan yang ditawarkan olehBahagian ini, lawatan susulanbersempena dengan 2 program PIP yangtelah dijalankan dalam tahun ini danmenolong mengenalpasti keperluanlatihan sesebuah organisasi termasuklahperbincangan mengenai projek-projekperundingan. Bahagian-bahagian initelah menyampaikan sebanyak 30ceramah-ceramah filem mengenai dayapengeluaran, kejuruteraan perusahaandan Automesyen kepada kakitangandari berbagai-bagai organisasi di sektorawam dan swasta.

Lain-lain kegiatan

Di sepanjang tahun 1982 Bahagian-bahagian ini telah menyediakanbeberapa kertaskerja dan ucapan. Di an-taranya ialah:

(i) Kertaskerja Majlis mengenaikomputer untuk PDPN

(ii) Kertaskerja MajUs mengenaikedudukan Bahagian Perkhid-matan Perusahaan Ringan didalam organisasi

(iii) Kertaskerja kabinet mengenaikempen daya pengeluaran danaktiviti-aktiviti

(iv) Deraf ucapan untuk upacara-upacara rasmi

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Bahagian-bahagian ini juga telahmengambil bahagian yang cergas dalamkegiatan kempen daya pengeluaran.

Pencapaian

Di sepanjang tahun ini, Bahagian Ke-juruteraan Perusahaan dan BahagianAutomesyen Kos Rendah telah mengen-dalikan sebanyak 98 Kursus danSeminar untuk 2,129 orang peserta.

BAHAGIAN PENGURUSANPERAKAUNAN

Bahagian Pengurusan Perakaunandiketuai oleh seorang PenolongPengarah. Selain daripada menjalankankursus-kursus dan seminar-seminar yangsedia ada, Bahagian ini jugamenawarkan perkhidmatan khidmatnasihat. Satu perkhidmatan nasihattelah diberi kepada sebuah syarikatperkongsian dan satu projek mengkajisistem kos dan keperluan latihan untukNorth Borneo Timber di Tawau telahdijalankan.

Program-Program Baru

Selain dari mengubahsuai kursus yangsedia ada, Bahagian ini jugamemperkenalkan program baru. Satuceramah bertajuk 'How to read financialreport' telah diadakan pada tahun ini.


Beberapa lawatan ke kilang/firmatelah dibuat seperti berikut:

— Lawatan suaikenal ke SelangorPewter, Setapak

— Lawatan ke Texolite Prefat SystemSdn. Bhd., Petaling Jaya untukmengkaji sistem perakaunan.

— Lawatan ke Taman Setia Sdn.Bhd. di Kelang bertujuan untukpenyelidikan.

Sebanyak 8 ceramah khas telah disam-paikan oleh Bahagian ini kepadaorganisasi-organisasi awam dan swasta disepanjang tahun ini.

Lam-Lain Kegiatan

Satu projek 'interfirm comparison'yang melibatkan enam buah syarikat bastelah dimulai pada bulan Oktober 1982oleh Bahagian ini.

Pencapaian

Di sepanjang tahun ini BahagianPengurusan Perakaunan telah mengen-dalikan sebanyak 39 kursus/seminar un-tuk 656 orang peserta (Lampiran A).

BAHAGIAN JUALAN DANPEMASARAN

Bahagian Pemasaran diketuai olehseorang Penolong Pengarah. Selaindaripada menjalankan kursus-kursusdan seminar-seminar yang sedia ada,Bahagian ini juga menawarkan khidmatPenyelidikan dan Khidmat Nasihat.Pada tahun ini satu perjanjian di antaraITC/UNDP dan PDPN telah ditan-datangani untuk menjalankan tiga Ka-jian Permintaan (Demand Studies) yangmeliputi barang pewarna (dye stuff),barang-barang Jut (Jute Products) danpermaidani buatan tangan (hand-wovencarpets). Kajian ini dijangka tamat padaawal tahun 1983.

Program Sjil dan Diploma

Bahagian Jualan dan Pemasaran telahberjaya menjalankan beberapa programdi dalam bidang Pengurusan Pemasaran.Program-program ini telah disambutbaik oleh pihak swasta. Pada tahun iniBahagian ini sedang merancang untukmelancarkan kursus Sijil PerdaganganAsing.

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Lawatan Kilang & CeramahBeberapa lawatan kilang dan ceramah

telah dibuat oleh Bahagian ini sepertiberikut:

- Matsushita (M) Bhd.- Shell (M) Bhd.- Bata (M) Bhd.- Malaysia Timber Board.- Guiness (M) Bhd.

Lain-Lain KegiatanSatu Seminar bertajuk 'Export Finan-

cing' telah dijalankan oleh Bahagian inipada 15hb. - 17hb. September 1982.Seramai 64 orang peserta dari sektorswasta telah menghadiri Seminartersebut.

PencapalanDi sepanjang tahun ini Bahagian

Jualan dan Pemasaran telah mengen-dalikan sebanyak 51 kursus/seminar un-tuk 1,273 orang peserta (Lampiran A).

Bahagian PelancunganBagi tahun 1982, sebahagian besar

daripada aktiviti-aktiviti yang terdapatdi Bahagian ini ialah kerja-kerja yangberkaitan dengan pembinaan InstitutLatihan Hotel dan Restoran.

Aktiviti-aktiviti Bahagian ini adalahterbahagi kepada:

(a) Kursus-kursusBahagian ini menjalankan kursus-kursus 5 hari seperti yang adadalam jadual latihan 1982. Walaubagaimanapun, Bahagian ini jugamenjalankan kursus-kursus Pem-bangunan Usahawan Bumiputeradalam bidang Sajian Makanankhususnya kepada Usahawan-Usahawan yang telah men-

jalankan perniagaan. Bahagian inijuga telah menjalankan kursus-kursus atas permintaan Badan-Badan atau Agensi-agensi Kera-jaan seperti Unit PenyertaanBumiputera, FELDA, BadanKorperasi, RISDA dan MARA.

(b) Kursus 'In-House1 yang dijalankanatas permintaan dalam tajuk-tajukyang tertentu.

(c) Kursus 4 bulan dalam bidangKumpulan Penyeliaan iaitu 'HotelRestaurant Supervisory CertificateCourse1.

(d) Ceramah-ceramah dalam tajuk-tajuk seperti 'Courtesy Services'dan juga 'Leadership Styles'.

(e) Khidmat Nasihat dan susulan bagibekas peserta-peserta kursus dalambidang Kemajuan Kerjaya,Teknik-teknik Perniagaan danjuga Rancangan Rangkabentukdan Persiapan Alat bagi tempat-tempat perniagaan mereka.

(f) Khidmat Nasihat Kepada PihakJabatan Kerjaraya dalamMelaksanakan Penyiapan In-stitut Latihan Hotel danRestoran.Pegawai-pegawai Bahagian ini didalam pengkhususan masing-masing telah membantu pihakAkitek dalam pembinaan InstitutLatihan Hotel dan Restoran.

Aktiviti-aktiviti yang dijalankan olehPegawai-pegawai Bahagian ini adalahseperti berikut:

(i) Penjelasan dengan pihak 'In-terior Designer' dalamrangkabentuk dan jugaubahsuai Bahagian-bahagiantertentu.

15

(ii) Penentuan jenis-jenis atau alat-alat khusus seperti 'kitchenequipment', 'tiles', permaidani,'•—.11 paper1 dan sebagainya.wa

(iii) Pembentukan 'landscaping',(iv) Rangkabentuk bagi tilam-tilam,

rooms decoration, jenis-jenisalat-alat perkakas.

(v) Pembelian alat-alat elektrikseperti lampu-lampu, peti sejukdan televisyen untuk bilik-biliktamu.

(vi) Penentuan-penentuan papantanda, signs dan segala yangdiperlukan.

(g) Aktiviti-aktiviti perhubunganawam seperti penglibatan dalamaktiviti-aktiviti Persatuan HotelMalaysia

Wakil PDPN telah menjadi Ahli Ja-watankuasa Executive Council dalamPersatuan Hotel Malaysia dan jugaPengerusi bagi Jawatankuasa Latihandan Pelajaran Persatuan tersebut, Beliaujuga telah menjadi Ahli Jawatankuasauntuk Persatuan Pelancungan Malaysiadalam bidang-bidang latihan. Pegawai-pegawai PDPN telah juga dilantik men-jadi Ahli Jawatankuasa dalam MingguHotel. Pegawai-pegawai ini juga men-jalankan ceramah kerjaya dalam IndustriPerhotelan kepada 17 buah sekolah disekitar Kuala Lumpur dan Petaling Jaya.

Program-program BamSebanyak 3 kursus baru telah di-

jalankan bagi tahun 1.982 iaitu:

(a) Pengenalan Pelancungan(b) Aspek-aspek operasi makanan dan

minuman(c) Aspek-aspek 'Rooms Operations'

Bahagian ini juga telah menjalankanprogram baru bagi Program Pem-bangunan Usahawan Bumiputera dalam

bidang Sajian Makanan. Program inimerupakan bengkel sehari yang telah di-jalankan pada hari Ahad. Tajuk-tajukyang dibincangkan ialah:

(a) Kos Makanan dan PenentuanHarga.

(b) Tatacara Sajian.(c) Penyimpan Kira-Kira dan Peng-

urusan Wang.

Lawatan Kilang, Firma & Ceramah

Bahagian ini telah mengadakanlawatan-lawatan ke hotel-hotel untukpenuntut-penuntut yang menghadirikursus-kursus. Hotel-hotel seperti HotelSubang View, Hotel Mandarin, HotelHilton, Hotel Regent, Mimaland danjuga Genting Highlands telah dilawatioleh peserta-peserta kursus. Peserta-peserta kursus juga telah menjalanilatihan amali selama 1 bulan di beberapabuah hotel di Kuala Lumpur.

Sebanyak 6 ceramah filem telah di-jalankan bagi hotel-hotel dan restoran-restoran di sepanjang tahun 1982.Bahagian ini juga telah menjalankanceramah-ceramah kepada sekolah-sekolah dalam bidang kerjaya.

Lain-lain Kegiatan

Bahagian ini juga mengambil bahagiandalam berbagai-bagai aktiviti di dalamminggu hotel. Aktiviti-aktiviti ini telahdiwakili oleh pegawai-pegawai PDPNdan juga peserta-peserta kursus. Aktivititersebut adalah seperti lumba jalan kaki,telematch, tarik tali dan juga HotelExhibition.

Pencapaian

Bagi tahun 1982, Bahagian Pelan-cungan telah menjalankan sebanyak 34kursus untuk 588 orang peserta.

16

Pusat Daya Pengeluaran Negara jugamempunyai bahagian-bahagiansokongan seperti berikut:

— Perkhidmatan Perundingan Peng-urusan.

— Perkhidmatan Penyelidikan danPenerangan (MARIS).

— Bahagian Pentadbiran (LampiranD).

KakitanganPusat Daya Pengeluaran Negara mem-

punyai 222 orang kakitangan {LampiranE) pada akhir tahun 1982.

Perlantikan— 21 orang Peg. Latihan & Penyia-

satan (PLP).— 1 Akauntan.— 1 Peg. Perhubungan Awam.— 2 Pen. Setiausaha.— 18 orang kakitangan rendah (Lam-

piran F).

Perletakan Jawatan— 17 orang PLP.— 1 Peg. Perhubungan Awam.— 1 Pen. Setiausaha.— 1 Pen. Peg. Perpustakaan.— 5 orang kakitangan rendah (Lam-

piran G).

Unit Kemajuan KakitanganUnit ini diwujudkan da lam tahun

1982 bagi menampung keperluanpegawai-pegawai untuk memenuhikehendak dan keperluan latihan danperkembangan kerjaya.

Unit Kemajuan Kakitangan telahmenyelaraskan beberapa aktiviti dalambentuk ceramah-ceramah, kursus-kursus

dalam jabatan, kursus-kursus luar negeridan kursus-kursus dalam negeri.

(a) Kursus Luar NegeriSepanjang tahun 1982 seramai 24orang pegawai telah berjayamengikuti kursus-kursus seberanglaut dan ini meliputi negeri-negeridi Eropah, Jepun, Indiadan lain-lain.

(b) Kursus Dalam Negeri

Seramai 36 orang pegawai telahdihantar mengikuti kursus dalamnegeri samada dibiayai oleh PDPNataupun mendapat tawaran dariBadan-badan. yang berkenaan.Seramai 26 orang pegawai telahmengikuti berbagai-bagai kursus dibawah anjuran Institut TadbiranAwam Negara (INTAN) 4 orangpegawai telah mengikuti kursusatas biayaan PDPN dan UKM danlain-lainnya adalah kursus-kursusyang berbentuk hadiah. (Lam-piran H).

(c) Kursus Dalam Jabatan

Bagi tahun 1982 berbagai kursusdalam jabatan dan ceramah-ceramah telah diselaraskan olehunit ini. Di antaranya ialah kur-sus orientasi bagi pegawai-pegawaibaru, woksyop untuk Jurulatihdan berbagai ceramah yang telahdiberi oleh pegawai PDPN setelahmereka kembali mengikuti kursusdari seberang laut. Sebanyak 18ceramah telah dijalankan di sepan-jang tahun ini.

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Bantuan Teknik dari Negara Aging

Pusat Daya Pengeluaran Negara terus mendapat faedah dari Ran-cangan Kerjasama Teknik Kerajaan Republik Jerman Barat, Jepun, In-dia, Austria dan kerajaan Inggeris. Organisasi-organisasi antarabangsaseperti International Trade Centre, UNIDO dan International LabourOrganisation (ILO) di bawah Rancangan Pembangunan Bangsa-BangsaBersatu, juga memberi bantuan kepada kegiatan-kegiatan Pusat DayaPengeluaran Negara dengan mengadakan kemudahan-kemudahanlatihan seperti biasiswa-biasiswa dan pakar-pakar latihan.

Sepanjang tahun ini Pusat Daya Pengeluaran Negara terus mendapatkhidmat dari penasihat-penasihat antarabangsa y.ang berikut:

1. Patrick M. Barry(Republik JermanPersekutuan)— Bahagian Perkhidmatan

Bumiputera

— Management ConsultantM.Sc (England)Fellow Inst. of Director (Eng-land M. Inst. Of (Ireland).

2. R.N. Shivpuri(India)— Bahagian Jualan

Pemasaran

Graduate in Intn. Marketingfrom IMI, Harvard GraduateSchool of Business Ad inn.,Boston, U.S.A. Three yearsPost Graduate training inBusiness Admn., from DelhiSchool of Economics, DelhiUniversity. M.A. Economics.

Bernard Foerster(Republik JermanPersekutuan)— Bahagian Perkhidmatan

Bumiputera

Expert in Monrovia,Liberia, Workshop Manager,Wood Research InstituteUniversity Monrovia.

Karlheinz Gerhard(Republik JermanPersekutuan)— Bahagian Perkhidmatan

Bumiputera

Leaving Certificate (Abitur)Studies at the Universities ofColonge and Frankfurt/MainM.A. In Business Administra-tion.

5. Karel Skrzywanek(Republik JermanPersekutuan)— Bahagian PerkhidmatanBumiputera

— Highschool, Apprenticeshipand College Education Adulteducation in Psychology.

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Philipe Bauchau(Republik JermanPersekutuan)— Bahagian Perkhidmatan

Bumiputera

Studies inBio-Chemistry, ChemistryMechanics (engines, Pumpsetc.)Food processing (milk, milling,sugar refining)at the University of Louvain,BelgiumDiploma in Chemical Engineer-ing and Agricultural Industries.

7. Juergen Jung(Republik JermanPetsekutuan)— Bahagian Perkhidmatan

Bumiputera

Studies in engineering Univer-sity of Aachen, GermanyDegree: Diploma-lngenieur(Indust. Eng.) Studies in Econo-mic, Business Administration,and Statistics University ofAachen, Germany.

Bernd Bieber(Republik JermanPersekutuan)— Bahagian Perkhidmatan

Bumiputera

9. Rudolf Schaffer(Austria)— Bahagian Perusahaan

Pelancungan

Superior Hotel SchoolVienna Hotel Consultant.

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TINJAUAN UMUM AKTIVITIKursus-kursus Latihan

648 program latihan untuk seramai14,193 peserta telah diselenggarakan diseluruh negara. Di samping kursus yangdijalankan oleh ibu pejabat di PetalingJaya, kursus-kursus juga dijalankan olehpejabat-pejabat wilayah di Pulau Pinang,Johor Bharu, Kuantan, Kuching dan pe-jabat negeri di Kota Kinabalu.

Sebagai usaha menyediakan keperluanlatihan bidang perniagaan kecil dalamprogram Pembangunan Usahawan,sebanyak 199 kursus Melahir dan Mem-bina Usahawan (MMU) telah dijalankanuntuk 4,964 peserta di seluruh negara.

Kempen Daya PengeluaranYAB Dato' Seri Dr. Mahathir

Mohamad, Perdana Menteri Malaysia,telah kerapkali menekankan tentangpentingnya daya pengeluaran yangtinggi di dalam pembangunan ekonomi.

Pusat Daya Pengeluaran Negarasebagai mengambil seruan ini telahmerancang satu kempen kebangsaanmengenai Daya Pengeluaran di manaaktiviti-aktiviti dan rancangan-rancangan tertentu bagi maksudmenyebarkan kesedaran DayaPengeluaran ke seluruh negara telahdiselenggarakan. Kempen inimerangkumi jangkamasa di antara duahingga lima tahun.

Tujuan kempen ini adalah untukmengujudkan polisi-polisi dan strategi-strategi negara, amnya dalam mening-gikan Daya Pengeluarannya. Objektif-objektif utama kempen DayaPengeluaran adalah:—

— Mengujudkan semangat dan ke-sedaran Daya Pengeluaran kepadasemua yang terlibat.

— Mengujudkan kesedaran tentangperlunya mengadakan sikap positifterhadap kerja.

— Untuk menanamkan semangat di

kalangan pekerja-pekerja danpengurus-pengurus dalam men-capai prestasi yang lebih tinggi.

Kempen Daya Pengeluaran ini telahdilancarkan melalui Seminar Kebang-saan Daya Pengeluaran yangberlangsung pada 5hb hingga 6hb April1982 oleh YAB Perdana Menteri.

Seminar tersebut merupakan seminarperingkat tinggi yang telah dihadiri olehpenggubal-penggubal dasar dari sektorawam dan swasta, dan Kesatuan Seker-ja. Ini dibuat dengan harapan supayapemimpin-pemimpin ini akan memim-pin organisasi mereka ke arah Pening-gian Daya Pengeluaran.

Bengkel Kebangsaan DayaPengeluaran, Seminar KumpulanKawalan Mutu (QCC), 'Activity Sampl-ing Study' dan Perbandingan AntaraFirma adalah di antara aktiviti-aktivitikempen Daya Pengeluaran yang telahdilaksanakan di sepanjang tahun 1982.

PDPN juga sedar bahawa aktivitijangka pendek sahaja tidak akan men-capai hasil yang berterusan. Oleh halyang demikian, aktiviti dan programyang berterusan dan mempunyaimatlamat jangka panjang yangdiharapkan akan sampai kepada semuaperingkat, terutamanya peringkatpekerja-pekerja, akan digubal dandilaksanakan bersama. Aktiviti-aktivitidan program-program yang merupakanpenukaran sikap pekerja supaya lebihpositif terhadap kerja mereka danberhaluankan kepada prestasi pen-capaian adalah ditltikberatkan.

Ini bermakna kerjasama di antarapekerja dan juga pengurusan adalahsangat-sangat penting. Sepanjangkempen ini, beberapa program-programdan aktiviti-aktiviti tertentu berhubungdengan daya pengeluaran akan terusdilaksanakan.

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Seminar/Kursus Khas

Sepanjang tahun 1982 PDPN telah menyelenggarakan sebanyak 28seminar khas mengenai berbagai bidang pengurusan.

Sebagai usaha menyediakan latihan untuk industri perhotelan danpelancungan, kursus 3 bulan dalam bidang Penyeliaan yang bertajuk'Hotel Restaurant Supervisory Certificate' telah dijalankan daripadabulan Ogos sehingga bulan Disember, 1982. Kursus ini telah dihadirioleh 27 orang peserta termasuk 9 peserta dari negara-negara ASEAN,negara-negara Pasifik Selatan dan negara-negara membangun yang lain.Peserta-peserta ini telah dibantu oleh kerajaan Malaysia di bawah Ran-cangan Bantuan Teknik. Negara-negara yang mengambil bahagian ialahSingapura, Thailand, Tonga, Kiribati Island, Cook-Island, Burma, Nepaldan Indonesia, Bagi peserta-peserta tempatan 10 daripada mereka telahdibiayai oleh MARA. Kursus ini telah berakhir pada 20hb Disemberdan upacara penyampaian sijil telah dijalankan oleh YBM Tg. Dato'Ahmad Rithaudeen Al Haj, Menteri Perdagangan dan PerindustrianMalaysia. Persatuan Hotel Malaysia telah menghadiahkan satu PialaPusingan kepada penuntut yang terbaik dalam kursus ini.

Kursus yang disuaikhasSebanyak 173 kursus yang disuaikhas bagi keperluan organisasi terten-

tu telah dijalankan di seluruh negara untuk meningkatkan perkhid-matan latihan di sektor perdagangan dan perindustrian.

Kursus-kursus yang disuaikhas adalah seperti berikut:—

BU

9

1

4

32

2811

1

Program

Perkhidmatan BumiputeraMelahir dan MembenaUsahawanMelahir dan MembenaUsahawanMelahir dan MembenaUsahawanSeminarKursus

Kejuruteraan Perusahaan

Rancangan Daya PengeluaranSeminar 'Daya Pengeluaran'Administrative Methods &.TechniquePengurusan Kilang

Organisasi

KEMENTAH

KPP

BPMB

MIDFMARDEC

SJSBSJSB

Shell (M) BHD.MARA (Taiping)

21

Bil Program

Pengurusan PerakaunanPengurusan Perakaunan

Basic Accounting forExecutivesSimpan Kira-Kira 1Simpan Kira-Kira 11Financial ManagementTechniquePengurusan Kewangan AsasSeminar 'Understanding ofFinancial Statement'Seminar 'Sales Budget'Simpan Kira-Kira

Jualan dan Pemasaran

Pengenalan PemasaranPengurusan PerniagaanMarketing ManagementSales Development

Customer RelationsSales Development

Perusahaan PelancunganPengurusan Kedai Makan

Pengurusan Kedai MakanPengurusan Kedai MakanPengurusan Kedai MakanPengurusan Kedai MakanPengurusan Kedai MakanPengurusan Kedai MakanPengurusan Kedai MakanSpecial Supervisory TechniquesLeadership &. CustomerRelationsSpecial SupervisoryTechniquesLeadership &. CustomerRelationsSpecial Supervisory TechniquesSpecial Supervisory Techinques

Leadership &. CustomerRelations

Organises!

Kem. Kemajuan Tanah &LWilayah

FELDA KilangFAMAFAMA

Shell (M) BHD.Maktab Perhutanan Kepong

MOPGCYeo Hiap Seng SDN. BHD.FAMA

FAMAFelda NiagaShell (M) BHD.United Detergent IndustriesMelakaKah Motor Bhd.Yeo Hiap Seng Bhd.

Unit PenyertaanBumiputera (YPB) Ranau,SabahY.P.B Tamparuli, SabahFeldaMARAY.P.B. Keningau, SabahRisdaKoperasi K. TerengganuFelda KeratongHotel Ria, K. LumpurHotel Perdana,Kota Bharu, KelantanSubang View Hotel, KL.

Hotel Ria, K. Lumpur

Rasa Sayang Hotel PenangHotel Perdana,Kota Bharu, KelantanGenting Highlands Hotel

22

Bil Program

Kemajuan Pengurusan1 Seminar 'Motivation1

28 Organisasi &. Kumputan Kerja28 Komunikasi

1 Communication1 Pimpinan, Perhubungan 6*.

Dorongan Sesama Manusia1 Seminar 'Management Principles'1 Daya Pengeluaran Untuk

Penyelia1 Seminar 'Pengurusan Kakitangan

& Proses Pengurusan'1 Seminar 'Motivation, Kepuasan

Kerja dan Komunikasi'1 Pengurusan Asas1 Organisational Communication1 Seminar 'Motivation &. Human

Relations'Seminar 'Communication &Motivation

1 Seminar 'Leadership'1 Penyelia &t Pentadbiran Pejabat1 Seminar 'Latihan Kepimpinan'1 Motivation & Productivity

Perhubungan Perusahaan

1 Penyelia Lanjutan28 Kursus Pekerja

1 Negotiating Skills in Purchasing1 Discipline & Domestic

Inquiry Procedures

Organisasi

MARASJSBSJSBLLN

Bank NegaraKoperasi Polis DiRaja

SJSBMaktab PerhutananKepongMaktab PerhutananKepongFelda KilangLLN

Felda Kilang

PCMAsia Automobile Sdn. Bhd.DBFBerjaya Kawat Bhd.MMC

Felda KilangSJSBFelda

Plaza Hotel

Kursus PDPN/PDPMKegiatan kursus juga dilanjutkan

dengan kerjasama Persatuan DayaPengeluaran Malaysia (PDPM). Ker-jasama ini telah menghasilkan sebanyak20 kursus bagi 330 peserta dari berbagaiorganisasi di seluruh Malaysia.

Perkhidmatan Khidmat NasihatDalam kegiatan perkhidmatan khid-

mat nasihat sebahagian besar usahatelah dipusatkan pada bantuan kepadapeniaga-peniaga Bumiputera yangumumnya mengendali pengurusanperniagaan-perniagaan kecil.

Projek khidmat nasihat jangka pan-jang yang meliputi bidang pengurusanseperti perakaunan, pemasaran dankajt kerja juga diselenggarakan.

Aktiviti Pejabat WilayahSebagai usaha untuk menyebarluas-

kan lagi kesedaran pengeluaran diseluruh negara, pejabat-pejabat wilayahdan pejabat negeri telah bersama-samamenyumbangkan kira-kira 50%daripada semua kegiatan-kegiatanlatihan di PDPN. Usaha ini sejalandengan tujuan Pusat untuk disen-tralisasikan latihan pengurusan.

Perkhidmatan PerundinganPengurusan

Penambahan dalam aktiviti-aktivitilatihan di PDPN telah menimbulkanlebih banyak permohonan untuk men-dapatkan khidmat perundingan dannasihat. Bahagian ini secara aktif telahmelibatkan diri di dalam kedua-duaseminar dan woksyop Kebangsaanmengenai daya pengeluaran. Bahagianini juga turut mengambil bahagian didalam seminar-seminar tempatan danantarabangsa yang dianjurkan olehorganisasi-organisasi swasta.

Sebahagian besar daripada petunjuk-petunjuk daya pengeluaran di tiap-tiapsektor telah dikenali sebagai satu cara

untuk mengukur kemajuan daya penge-luaran. Satu tinjauan kecil telah di-jalankan mengenai 'sifat-sifat seorangjurujual' atau 'attributes of salesman'sebagaimana menurut pandangan pe-gawai-pegawai dan ianya digunakan didalam kursus-kursus yangdiselenggarkan.

Satu tinjauan keperluan kursus untuk'Port Authority' telah hampir disiapkan.Ini akan pula diikuti dengan penyediaankursus-kursus untuk para Penyelia danPengurus organisasi tersebut.

Dua permintaan Perkhidmatan Perun-dingan diterima, meminta supaya'Feasibility Studies' mengenai pem-bangunan tanah di dua tempat yangberlainan di Pahang dijadikan sebagaiPusat Pelancungan.

Tujuh buah syarikat bas telah mendaf-tar di dalam 'Interfirm Comparison Pro-ject' yang bermula pada bulan Oktober,1982. Matlamat projek ini adalah ter-tumpu pada kekuatan dan kelemahansyarikat-syarikat tersebut melalui analisatiap-tiap tiga bulan sekali (quarterlyresults).

Kajian Permintaan (Demand Study)telah juga dijalankan untuk beberapakumpulan pengeluar-pengeluar bagiPusat Perdagangan Antarabangsa. Ka-jian ini dijangka siap pada awal tahun1983.

Satu siri risalah-risalah adalah didalam proses penyediaan untukdigunakan oleh kakitangan PDPN didalam kursus-kursus mereka dan jugauntuk umum. Risalah pertama mengenai'Registration and Operation of Business'sedang disiapkan. Ini akan pula diikutidengan siri-siri lain yang akan diter-bitkan tidak lama lagi.

24

Perkhidmatan Penyelidikan danPenerangan Pengurusan (MARIS)

Perkhidmatan Penyelidikan danPenerangan Pengurusan (MARIS)meliputi kegiatan-kegiatan Penyelidikan,Penerangan dan Perpustakaan, Per-hubungan Awam sekarang ini adalahbertanggungjawab terus kepadaPengarah. Walau bagaimanapun kedua-dua bahagian ini masih bekerjasamadalam usaha menjalankan aktiviti-aktiviti Pusat Daya Pengeluaran Negara.

Berikutan dengan pelancaran kempenDaya Pengeluaran pada bulan April,1982, Pusat Daya Pengeluaran Negara,telah menyebarluaskan rancangan-rancangannya dalam usaha untukmemberi kesedaran pada umummengenai kepentingan meninggikandaya pengeluaran di semua peringkatsamada peringkat bawahan hinggalahyang tertinggi. Satu daripada caramempertingkatkan kesedaran mening-gikan daya pengeluaran adalah melaluipenyebaran maklumat-maklumat yangberkaitan dengan daya pengeluaran.Dengan ini MARIS telah mengaturkegiatan-kegiatannya untuk membantuPusat Daya Pengeluaran Negaramemperkembangkan konsep dan teknik-teknik daya pengeluaran ke semuaperingkat pengurusan melalui program-program latihan, kursus-kursus, khidmatnasihat, penerbitan-penerbitannya dantinjauan.

Penyelidikan dan PeneranganPertambahan permohonan dan

pertanyaan-pertanyaan yang berkaitandengan kegiatan Pusat DayaPengeluaran Negara diterima darimasyarakat umum, agensi-agensi kera-jaan, kumpulan-kumpulan perdagangandan perusahaan membukitkan bahawapeningkatan kesedaran tentang perananyang dimainkan oleh Pusat ini. Di sam-ping itu di mana perlu MARIS telahmenguruskan sendiri permohonan danpertanyaan tersebut, manakala yang

tidak berkaitan dengan MARIS akandisalurkan kepada bahagian latihan dankhidmat nasihat.

MARIS sentiasa berusaha membinadan mengumpul data-data maklumatyang komprehensif mengenai kegiatanPusat Daya Pengeluaran Negara untuktujuan penilaian, terutama maklumat-maklumat yang berkaitan denganpeserta-peserta, latarbelakang pelajaran,pekerjaan dan jenis-jenis organisasi.Analisa mengenai kegiatan tiap-tiapbahagian dan pejabat-pejabat cawanganjuga disediakan oleh MARIS untukpihak pengurusan. Keterangan danmaklumat ini digunakan untukpenilaian dan bertindak sebagai dasaruntuk merancang dan memperbaikimutu latihan dan khidmat nasihat PusatDaya Pengeluaran Negara.

Bahagian ini juga membantu PusatDaya Pengeluaran Negara dalampenyediaan maklumat dan keterangan-keterangan yang dapat memenuhikeperluan bahagian-bahagian latihandan pejabat-pejabat cawangan dalammenjalankan kegiatan masing-masing.

Sepanjang tahun 1982, sebanyak 44buah filem-filem latihan pengurusanditerima untuk dipertunjukan kepadaPegawai-Pegawai dari tiap-tiap bahagian.Dari 44 buah filem ini, 14 daripadanyatelah dibeli.

Filem-filem tersebut adalah terdiri darifilem latihan Perakaunan Pengurusan,Jualan dan Pemasaran, PerhubunganPerusahaan, Perusahaan Kejuruteraan,Kemajuan Pengurusan dan filem-filemmengenai daya pengeluaran.

Sehingga ini perpustakaan filem mem-punyai bilangan atau koleksi filem-filemlatihan pengurusan yang terbaik dinegara ini. Jumlah filem latihanpengurusan yang ada sekarang iniadalah sebanyak 284 buah, tidak ter-masuk salinannya.

25

Usaha untuk mengeluarkan filemmengenai Pusat Daya PengeluaranNegara dan kegiatan-kegiatan telahdimulakan dan adalah diharapkan iadapat disiapkan pada tahun 1983.Perpustakaan

Sepanjang tahun ini, perkhidmatanperpustakaan telah diperkembangkandengan pembukaan sebuah lagicawangan perpustakaan yang bertempatdi Pejabat tambahan di Sungei Way un-tuk memenuhi keperluan membaca dikalangan kakitangan dan peserta-pesertadi pejabat itu. Hingga kini, kedua-duabuah cawangan perpustakaan di JohorBharu dan Sungei Way mempunyai se-jumlah 1,050 jilid buku dan 100 buahmajalah.

PerkhidmatanDi bawah Skim Keahlian Khas Per-

pustakaan (untuk pembaca-pembacaluar) yang telah dimulakan pada tahun1981, terdapat sejumlah 40 orangperseorangan dan 10 buah organisasiyang menjadi ahli perpustakaan ini. Initidak termasuk 179 orang kakitanganPDPN yang menjadi ahli.

Sebagai tambahan, 1,154 pembaca-pembaca menggunakan perpustakaanuntuk rujukan dan 58 orang pelajar dariPusat-pusat Pengajian Tinggi meng-gunakannya untuk penyehdikan.

Sejumlah 2,058 buku-buku dan ma-jalah dipinjam keluaf pada tahun ini. Initidak termasuk 952 buku-buku dan ma-jalah yang dipinjam keluar di per-pustakaan cawangan Sungei Way.

Pada tahun ini, 347 buku-buku dan 61tajuk majalah baru diterima. Dari segisimpanan, sejumlah 540 buku-buku dan1,792 majalah-majalah dimasukkan kedalam simpanan, membuat ia berjumlah14,072 jilid ke semuanya.

PenerbitanPenerbitan-penerbitan berikut telah

dikeluarkan pada tahun ini.(i) Laporan Tahunan 1979.

26

(ii) 'Kemunculan Kumpulan KawalanMutu (QCC) di Unit-unit Per-usahaan'.

(Hi) Simposiam Perusahaan Pem-bangunan di Seoul pada 7-11 Jun,1982. (Kertas kerja Negara Ma-laysia)

(iv) Tindakan Seminar ke atas 'SkimKemajuan dan Latihan Pegawai-Pegawai' pada 27 - 28 Julai, 1981.

(v) Laporan Tahunan 1980.(vi) Teknologi baru dan Pekerja

Perseorangan oleh Ir. Hj. Arshadbin Hj. Marsidi.

(vii) Tindakan ke atas Seminar Kum-pulan Kawalan Mutu (QCC) pada4hb. November, 1982.

(viii) Pemberita, Bil. 20/21, Julai 1981 -April 1982.

(ix) Katalog filem Latihan Pengurusan,edisi ulangan keempat.

(x) Kursus untuk Kemajuan Peng-ursan - Program Latihan 1983.

(xi) Tindakan ke atas SeminarKebangsaan Daya Pengeluaranpada 5 - 6 April, 1982.

Perhubungan Awam dan Publisiti

Usaha untuk menggalakkan danmemberi publisiti terhadap aktiviti-aktiviti Pusat ini melalui media tele-visyen, radio dan akhbar-akhbar masihdikekalkan melalui perhubungan awamdan kempen-kempen publisiti.

Perkhidmatan Pusat berupa kursus-kursus latihan, Seminar/Woksyop,Ceramah, khidmatan susulan dannasihat ditawarkan melalui alat-alatiklan di akhbar dan berita-berita tem-patan di seluruh negara.

Risalah-risalah dan penerbitan-penerbitan pusat juga disebar luaskanuntuk makluman dan usaha memper-kuatkan kesedaran daya pengeluaran dikalangan para pengusaha dan peniaga.

Rancangan perhubungan awamnyajuga termasuk layanan berupapenerangan, pengurusan dan per-pustakaan kepada para pelawat/pengkajiluar serta tempatan.

Kursus'Kursus YangDijalankan Di Dalam Tahun 1982

Oleh PDPN (Ibu Pejabat)KURSUS/SEMINAR BIL BIL PESERTA

MMUI

PERKHIDMATAN BUMIPUTERA

Pra - MMU*MMU - 1MMU - KEMENTAHMMU - KKP**MMU - BPMB***dll.Pengurusan RuncitSimpan Kira-KiraPengurusan KewanganKaedah Penentuan KosPembinaan

Bengkel UsahawanKUPP 1****KUPP- 11Kursus MMU 11 - MARDEC

MMU II

*MMU — Melahir dan Membena Usahawan**KPP — Kementerian Perdagangan dan

Perindustrian***BPMB — Bank pembangunan Malaysia Bhd.****KUPP — Kursus-kursus untuk Pegawai-Pegawai

Pembangunan.

17

12

78

619

575

127

356

523

2519

2,244

KEJURUTERAAN PERUSAHAAN

Rancangan Daya Pengeluaran (SJSB)Menyenangkan KerjaProgram Meningkatkan DayaPengeluaran yang Pertama di dalam'Perancangan dan PengawasanPengeluaran' (1st ProductivityImprovement Programme in 'ProductionPlanning and Control')

2821

70023

5

27

KURSUS/SEMINAR BIL. BIL. PESERTA

KEJURUTERAAN PERUSAHAAN-

Seminar 'Keselamatan Perusahaan(Kilang Felda) 1 26Keselamatan Perusahaan (PCM) 4 55Seminar 'Daya Pengeluaran' (SJSB) 1 23Pengurusan Fail & Rekod 3 67(Filing & Records Management)Teknik d a n Cara-Cara Pentadbiran — 1 1 "(Shell (M) Bhd.) (AdministrativesMethods and Technique)Kawalan Mutu 1 24(Quality Control)

Perancangan &. Pengawasan Pengeluaran 1 9(Production Planning &. Control)Program Meningkatkan Daya 1 8Pengeluaran yang Ketiga di dalamPengajian Kerja {3rd ProductivityImprovement Programme in 'WorkStudy')Keselamatan Perusahaan I I 1 8(Industrial Safety II)Organisasi dan Kaedah 3 70(Organisation &, Methods)Pengurusan Setor dan Stok 1 21(Stock &L Stores Management)Menyenangkan Kerja 1 16(Job Simplification)Keselamatan Perusahaan I (Melaka) 3 44(Industrial Safety I)Organisasi &. Kaedah 1 24Seminar 'Kajian Penggunaan Tenaga 1 140Manusia &. Jentera' Aktiviti Contoh(Seminar 'Labour &. MachineryUtilization Study* Activity Sampling)

Pengurusan Kilang (MARA Taiping) 1 24'7th Agro-Based Industrial Development 1 60Programme* (Organised by INTAN)

57 1,365

28


AUTOMESYEN KOS RENDAH (LCA)

L.C.A. 6 35L.C.A. 2 4 20

10 55

PENGURUSAN PERAKAUNAN

Pengawasan Belanjawan 1 5(Budgetary Control)Pengenalan Perakaunan -*

Pengurusan Perakaunan 1 9(Kem. Kemajuan Tanah & Wilayah)Pengenalan Perakaunan Untuk Pegawai-Pegawai Eksekutif — (Felda Kilang) 1 7(Bask Accounting for Executives)Simpan Kira-Kira 1 (FAMA) 1 24Simpan Kira-Kira 11 1 24

Simpan Kira-Kira 1 1 26Simpanan Kira-Kira 11 (FAMA) 1 27Teknik Pengurusan Kewangan — (Shell(M) Bhd. (Financial Management 1 16Technique)Pengurusan Kewangan Asas 1 21(Maktab Perhutanan Kepong)

Seminar 'Memahami PenyataanKewangan — MOPGC (Seminar'Understanding of Financial Statement) 1 29Seminar 'Belanjawan Penjualan' —(Yeo Hiap Seng Sdn. Bhd.)(Seminar 'Sales Budget') 1 14Simpan Kira-Kira (FAMA) 1 21Seminar 'Interpretasi Laporan Kewangan'(Seminar 'Interpretation of FinancialReport1) 1 6

16 294

29

KURSUS/SEMINAR

JUALAN & PEMASARAN

Pengenalan Pemasaran (FAMA)Pengurusan Kedai Runcit (FAMA)Pengurusan Penjualan(Sales Management)Pengenalan Pengurusan Pemasaran(Introduction to Marketing Management)Pengurusan Perniagaan (Felda Niaga)Tatacara Impot &. Dokumentasi(Import Procedures St Documentation)Pengurusan Pemasaran — (Shell (M)Bhd.) (Marketing Management)Kursus Pengedaran (MARA)Kemajuan Penjualan — (United DetergentIndustries — Melaka)(Sales Development)Seminar 'Export Financing*Pengurusan Pemasaran (Majuikan)Kejurujualan(Salesmanship)'Customer Relations' — (Kah Motor)Kemajuan Penjualan — (Yeo Hiap SengSdn. Bhd.) (Sales Development)Kejurujualan (FAMA)

KEMAJUAN PENGURUSAN

Pimpinan 6t Perhubungan SesamaManusiaSeminar 'Motivation' (MARA)Kursus Untuk Jurulatih - (PUSPATI)(Training of Trainers)Organisasi & Kumpulan Kerja — (SJSB)Komunikasi — (SJSB)Komunikasi — (LLN)(Communication)

BIL.

44

2

11

1

11

111

11

11

22

41

12828

1

BIL.PESERTA

184184

15

1018

11

1530

366122

1115

1429

655

6678

20700700

18

30


KEMAJUAN PENGURUSAN

Motivasi & Kepuasan Kerja — (LLN) 3 54(Motivation &. Job Satisfaction)Pimpinan, Perhubungan &. Dorongan 1 29Sesama Manusia — (Bank Negara)Kepimpinan &. Perhubungan SesamaManusia Untuk Pengurus (Leadership &L 2 35Human Relations for Managers)Seminar 'Management Principles' 1 10(Koperasi Polis DiRaja)

Latihan Methodologi I 1 15(Training Methodology 1)Kepimpinan & Perhubungan SesamaManusia Untuk Pengurus — (LPKM)(Leadership & Human Relations for 1 7Managers)

Daya Pengeluaran Untuk Penyelia (SJSB) 1 27

Kursus Untuk Jurulatih — (CarlsbergBrewery (M) Bhd.)(Training of Trainers) 2 22Seminar 'Pengurusan Kakitangan &. Pro-ses Pengurusan' (Maktab PerhutananKepong) 1 16Seminar 'Motivasi, Kepuasan Kerja fitKomunikasi' (Maktab PerhutananKepong) 1 16Kepimpinan & Perhubungan SesamaManusia — (SIRIM) (Leadership &Human Relations) 1 28Motivasi &L Kepuasan Kerja(Motivation & Job Satisfaction) 2 45Penyelia Sebagai Jurulatih & Pengajar(LLN) 4 65Pengurusan Asas (Felda Kilang) 1 16'Organisational Communication' (LLN) 1 17

Seminar 'Motivasi &. PerhubunganSesama Manusia — (Felda Kilang)(Seminar 'Motivation & HumanRelations') 1 24

31


KEMAJUAN PENGURUSAN

Seminar 'Komunikasi SL Motivasi' —(PCM) (Seminar 'Communication &Motivation') 1 15Pengenalan Pengurusan Personnel(Introduction to Personnel Management) 1 13Penyelia Sebagai Jurulatih fit Pengajar(Supervisor as a Trainer &. Instructor) 1 23Kepimpinan &. Perhubungan SesamaManusia — (LLN) (Leadership &. HumanRelations) 3 53Komunikasi Perniagaan yang Berkesan(Effective Business Communication) 1 22Seminar 'Kepimpinan' — (AsiaAutomobile Sdn. Bhd.)(Seminar 'Leadership') 1 35Penyeliaan &. Pentadbiran Pejabat (DBP) 1 23Pemilihan Kakitangan yang Berkesan(Effective Staff Selection) 1 11Latihan Methodologi II(Training Methodology 11) 1 15'Groupwork &. Discussion Leading' —(LLN) 1 18Seminar 'Latihan Kepimpinan' (BerjayaKawat) 1 22'Interpersonal Communication' 1 9Motivasi & Daya Pengeluaran — (MMC)(Motivation &. Productivity) 1 13Pimpinan fit Perhubungan SesamaManusia (UPM) 1 23Seminar 'Kepimpinan Bella Kebangsaan' 1 100Komunikasi 1 18

32

105 2,421

PERHUBUNGAN PERUSAHAANMengendalikan Rungutan(Grievance Handling) 2 11Penyelia Lanjutan — (Felda Kilang) 1 18

KURSUS/SEMINAR

PERHUBUNGAN PERUSAHAAN

Kursus Fekerja (SJSB)Mengendalikan RungutanPer. Perusahaan Untuk Penyelia (KilangFelda)'Domestic Inquiry Procedures'

Perhubungan Perusahaan Untuk Pegawai-Pegawai Eksekutif Kesatuan Pekerja(Industrial Relations for Trade UnionExecutives)Perhubungan Perusahaan untuk Penyelia(Industrial Relations for Supervisors)Kursus Perhubungan Perusahaan —(Guthrie Sdn. Bhd.)(Industrial Relations Course)Perhubungan Perusahaan Untuk Penyelia(Kem. Kemajuan Tanah & Wilayah)Tatacara PenyiasatanPerhubungan Perusahaan & Undang-Undang Buruh (Industrial Relations &LLabour Law)'Domestic Inquiry Procedures' (Motorolla)

Disiplin dalam Industri'Collective Bargaining & NegotiationProcedures'

Mengendalikan Rungutan (UPM)'Negotiating Skills in Purchasing' (Felda)

Disiplin dalam Industri(Discipline in Industry)

Perhubungan Perusahaan — (MCIS)(Industrial Relations)'Discipline &. Domestic Inquiry Pro-cedures' (Plaza Hotel)

PERUSAHAAN PELANCUNGAN

Kepimpinan & Perhubungan Pelanggan- (Hotel Ria)(Leadership & Customer Relations)

BIL.

281

12

2

3

1

11

211

111

1

2

154

2

BIL.PESERTA

70011

1616

23

29

15

711

242010

251930

8

25

151,033

27

KURSUS/SEMINAR BIL. BIL.PESERTA

PERUSAHAAN PELANCUNGANTeknik Penyeliaan Khas — (Hotel Ria)(Special Supervisory Technique) 1 14Teknik Penyeliaan Khas — (SubangView) (Special Supervisory Technique) 1 10Kepimpinan & Perhubungan Pelanggan(Leadership &. Customer Relations) 1 13Perkhidmatan di Restoran(Restaurant Services) 1 10Pengurusan Kedai Makan 2 40Kepimpinan & Perhubungan Pelanggan— (Genting Hotel)(Leadership &. Customer Relations) 1 16Kepimpinan &L Perhubungan Pelanggan— (HRSC) (Leadership &. CustomerRelations) 1 30Teknik Penyeliaan Khas - (HRSC)(Special Supervisory Technique) 1 27Perkhidmatan di Restoran — (HRSC)(Restaurant Services) 1 24'Front Office Operation' - (HRSC) 1 13Pengurusan Dapur — (HRSC)(Kitchen Management) 1 21'Supervisory Housekeeping' — (HRSC) 1 14'Beverage Management' — (HRSC) 1 19Pengenalan Pengurusan Pelancungan —(HRSC) (Introduction to TourismManagement) 1 9Pengurusan Kedai Makan (RISDA) 1 22Aspek-Aspek Operasi Makanan &.Minuman (HRSC) (Aspects of Food &tBeverage Operation) 1 9'Aspects of Rooms Operation' — (HRSC) 1 18'Marketing in the Hospitality Industry(HRSC) 1 28Pengenalsn Pengurusan Kakitangan(HRSC) (Introduction to StaffManagement) 1 29'Introduction of Accounting in theHospitality Industry' — (HRSC) 1 __27_

23 420

34

Kursus-Kursus Yangdijalankan Dalam tahun 1982

Di Pejabat-Pejabat Wilayah P.D.P.N.Pejabat Wilayah Pantai Timur (Pahang, Terengganu & Kelantan)

KURSUS/SEMINAR


Pra - MMUMMU - 1 1

MMU - KEMENTAH J MMU l

Pengurusan Kedai Runcit ^Simpan Kira-Kira f MMU 11Pengurusan Kewangan )Seminar MIDFBengkel Usahawan

*Pra — Melahir dan Membina Usahawan


Menyenangkan KerjaKeselamatan PerusahaanSeminar 'Keselamatan Perusahaan Khas'(Felda Kilang)Pengurusan Fail &. RekodOrganisasi & Kaedah(Organisation & Method)Seminar 'Kumpulan Kawalan Mutu'(Seminar 'Quality Control Circles')


Pengenalan PerakaunanPengurusan KewanganPengenalan Pengendalian Perakaunan(Introduction to Accounting Practices)

BIL.

910 )1 /

> \52 )26

36

21

231

2

11

43

18

BIL.PESERTA

226

311

217

8160922

2218

485030

73

241

6646

8120

35

KURSUS/SEMINAR

JUALAN & PEMASARAN

Kursus KejurujualanPengurusan Kedai RuncitPengenalan Pengurusan Pemasaran

KEMAJUAN PENGURUSAN

Pimpinan &. Perhubungan SesamaManusiaSeminar 'Pimpinan & PerhubunganSesama Manusia'Proses Pengurusan OrganisasiMelatih Pekerja Bawahan &.Perbincangan KumpulanPerbincangan Am & KomunikasiSeminar 'Motivasi &. Kepuasan Kerja'(Seminar 'Motivation & Job Satisfaction')


Perhubungan Perusahaan UntukPenyeliaMengendalikan RungutanPerhubungan Perusahaan


Kepimpinan & Perhubungan Pelanggan(Leadership &. Customer Relation)Teknik Penyeliaan Khas(Special Supervisory Technique)Pengurusan Kedai Makan

BIL.

322

7

4

21

111

10

211

4

1

12

4

BIL. PESERTA

724037

149

65

7317

181812

203

196

18

43

11

1041

62

36

Pejabat Wilayah Utara (Perlis, Kedah & Pulau Pinang)



MMU - 1 "1 10MMU - KEMENTAHSimpan Kira-kira N 8v > MMU II , h 272Kewangan J 3Seminar MIDF

> S 95Bengkel Usahawan

27 635


(Inventory Management) 1 19Pengajian Kerja(Work Study) 1 8Perancangan & Pengawasan Pengeluaran(Production Planning & Control) 2 33

Pengurusan Fail &. Rekod(Filling & Records Management) 1 15Kawalan Mutu(Quality Control) 1 9Keselamatan Perusahaan I(Industrial Safety I) 1 16Organisasi & Kaedah(Organisation 6*. Methods) 1 8Pengurusan Fail & Rekod 1 10Organisasi & Kaedah 1 24Keselamatan Perusahaan II(Industrial Safety II) 1 13

11 155

37



Asas Perakaunan 1 30Perakaunan Melalui Belanjawan 1 30'Costing I' 1 6Pengawalan &. Pengucangan Harga(Cost Reduction &. Control) 1 14'Costing 11' 1 13

5 93

JUALAN & PEMASARAN

Kejurujualan(Salesmanship) 1 7Pengurusan Kedai Runcit 1 35Pengurusan Pengedaran 1 24Kursus Kejurujualan 3 72Pengurusan Pemasaran 2 47Tatacara Export &. Import __ 1 _ _ 30

9 215

KEMAJUAN PENGURUSAN

Kepimpinan &. Perhubungan SesamaManusia 1 19Kepimpinan & Perhubungan SesamaManusia untuk Pengurus(Leadership & Human Relations forManagers) 1 16Motivasi dan Kepuasan Kerja(Motivation and Job Satisfaction) 2 30'Groupwork and discussion Leading1 1 9Pengurusan Untuk Penyelia(Management for Supervisors) 2 34Kepimpinan OGC)(Leadership) 1 15Penyelia sebagai Jurulatih dan Pengajar 1 12Pengenalan Pengurusan Personal(Introduction to Personnel Management) 1 17

10 152

38

KURSUS/SEMINAR BIL BIL. PESERTA


Perhubungan Perusahaan Untuk Penyelia(Industrial Relations for Supervisors) 1 9Domestic Enquiry Procedures 2 21

30


Teknik Penyeliaan Khas 1 20(Special Supervisory Technique)'Front Office Procedures' 1 10

2 30

39

Pejabat Wilayah Selatan (Johor & Melaka)

KURSUS/SEMINAR


MMU- 1Simpan Kira-Kira \

f MMU IIKewangan )Bengkel Usahawan


Pengurusan Fail &. RekodPengurusan Fail & Rekod(Filing & Record Management)Seminar 'Keselamatan Perusahaan'Menyenangkan KerjaKeselamatan PerusahaanOrganisasi &L Kaedah


Memulakan Perniagaan Ekspot &Dokumentasi (Setting up Export Business& Documentation)Pengurusan KewanganPengenalan Perakaunan

JUALAN DAN PEMASARAN

Memulakan Perniagaan Ekspot &Dokumentasi(Setting up Export Business &Documentation)Pengurusan PemasaranKejurujualan

BIL

6

\\5

16

1

11111

6

111

3

111

3

BIL.PESERTA

210

114

138

462

16

1934232328

143

71811

36

81031

49

40

KURSUS/SEMINAR

KEMAJUAN PENGURUSAN

Kepimpinan &L Perhubungan SesamaManusia Untuk Penyelia(Leadership &L Human Relation forSupervisor)Pengurusan Untuk Pengurus(Management for Managers)Peranan Penyelia & KomunikasiPenyelia Sebagai Jurulatih & Pengajar(Supervisor as a Trainer & Instructor)Pimpinan &. Perhubungan SesamaManusiaPenyelia sebagai Jurulatih & PengajarKepimpinan 6*. Perhubungan SesamaManusia(Leadership & Human Relations)Pengurusan AmMelatih Pekerja Bawahan


Perhubungan Perusahaan Untuk Pegawai-Pegawai Kesatuan SekerjaDisiplin Dalam Industri(Discipline in Industry)Perhubungan Perusahaan Untuk Penyelia(Industrial Relations for Supervisors)Perhubungan Perusahaan


Pengurusan Kedai Makan

BIL

1

1

2

1

22

211

13

1

1

21

5

1

BIL.PESERTA

19

22

39

12

4826

252323

237

8

7

2423

62

14

41

Pejabat Wilayah (Sabah & Sarawak)

KURSUS/SEMINAR BIL BIL PESERTA


Pra - MMUMMU- 1RuncitPemasaranSimpan Kira-Kira ? MMU IIKewangan

PembinaanBengkel UsahawanKUPP - 1KUPP- 11KUPP- 111Jurujual

176236

103

40

18166

464

43

10

701


Pengurusan Fail St RekodPengurusan Fail &L Rekod(Filing &L Record Management)Keselamatan Perusahaan 1(Industrial Safety 1)Keselamatan Perusahaan II(Industrial Safety 11)

32

83

65

45

13 225


Pengurusan KewanganPengenalan PerakaunanPengurusan Kewangan 1(Financial Management 1)Pengurusan Kewangan II)(Financial Management II)

5113

19

15

42

KURSUS/SEMIN AR BIL BIL PESERTA


Mendidik Kakitangan PerakaunanRendah 1 15(Developing Junior Accounting Staff) _____ ______

113

JUALAN & PEMASARANPengenalan Pengurusan Pemasaran 2 42Pengurusan Kedai Runcit 4 101

Strategi Pemasaran 2 27Pengenalan Pengurusan Pemasaran(Introduction to Marketing Management) 1 16Kejurujualan(Salesmanship) 1 19

10 205

KEMAJUAN PENGURUSAN

Kursus Kepimpinan untuk WanitaKepimpinan &L Perhubungan Sesama 2 179Manusia(Leadership &. Human Relations)Kepimpinan Perhubungan Sesama 2 20Manusia Untuk Pengurus(Leadership &L Human Relations forManagers)'Groupwork &, Discussion Leading' 2 25Kepimpinan &. Perhubungan Sesama 1 17Manusia untuk Penyelia(Leadership & Human Relations forSupervisors) 1 9

250


Disiplin Dalam Industri 3 35(Discipline in Industry)

43

KURSUS/SEMINAR BIL BIL PESERTA


Perhubungan Perusahaan Untuk Pegawai-Pegawai Kesatuan Kerja(Industrial Relations for Trade UnionExecutives) 1 12Tatacara Penyiasatan 1 14Mengendalikan Rungutan(Grievance Handling) 1 13'Domestic Enquiry Procedures' 1 23

97


Pengurusan Kedai Makan 4 62

44

KURSUS-KURSUS YANG DIANJURKANBERSAMA OLEH PDPN DENGAN

PERSATUAN DAYA PENGELUARANMALAYSIA (MAP)

Pusat Daya Pengeluaran Negara telah mendapat kerjasama dari Per-satuan Daya Pengeluaran Malaysia melalui cawangan-cawangannya diSemenanjung Malaysia, Sabah dan Sarawak.

Pusat Daya Pengeluaran Negara dan Persatuan Daya PengeluaranMalaysia juga bekerjasama menganjurkan kursus-kursus latihan. Berikutadalah senarai kursus-kursus latihan yang telah diselenggarakan sepan-jang tahun 1982:—

Kursus /Seminar

Perhubungan Sesama Manusia danDorongan Untuk Penyelia

Pengurusan Fail dan RekodCara Penjualan yang berkesanPimpinan dan Perhubungan Sesama

ManusiaPengurusan SetorPengurusan Pejabat

Menyenangkan KerjaTunjuk ajar yang berkesan dan

cara-cara latihan untuk PenyeliaMencegah Kemalangan di KilangPimpinan dan Perhubungan SesamaManusia

Jumlah:

Bil.Kursus

413

3211

11

3

20

Bil.Peserta

688

36

45471212

2215

65330

45

PERISTIWA-PER1STIWA PENTING

1. YAB Dato' Seri Dr. Mahathir Mohamad, Perdana Menteri Malaysia, telahmelancarkan kempen Daya Pengeluaran dengan merasmikan SeminarKebangsaan Daya Pengeluaran pada 5hb. April, 1982.

2. YB Dato' Musa Hitam, Timbalan Perdana Menteri Malaysia, telah merasmikanBengkel Kebangsaan Daya Pengeluaran pada 18hb Jun, 1982.

3. Pengarah PDPN telah menyampaikan taklimat kepada YB Timbalan PerdanaMenteri Kepulauan Cooks, Dr. Pupuke Robati dan isteri yang telah membuatlawatan rasmi ke PDPN pada 16hb September, 1982.

4. Satu upacara menandatangani kontrak khidmat Perundingan di antara PDPN danKELTRA Holding Sdn. Bhd. telah diadakan di ibu pejabat PDPN pada8hb Oktober, 1982.

5. YBM Tg. Dato' Ahmad Rithaudeen Al Haj, Menteri Perdagangan dan Perindus-trian Malaysia telah merasmikan seminar 'Quality Control' pada 4hb November,1982 di PDPN.

6. YB Tg. Dato' Ahmad Rithaudeen Al Haj, Menteri Perdagangan dan Perindus-trian Malaysia telah merasmikan seminar 'Activity Sampling Study'pada 9hb November, 1982.

7. YB Tg. Dato' Ahmad Rithaudeen Al Haj, Menteri Perdagangan dan Perindus-trian Malaysia, telah menyampaikan sijil-sijil kepada 27 orang peserta kursuskelima Hotel Restaurant Supervisory Certificate (HRSC) pada 20hb Disember,1982.

46

PENGHARGAAN

Majlis mengucapkan setinggi-tinggiterima kasih kepada:—

— Kerajaan Persekutuan dan Negeri.— Kerajaan Persekutuan Republik

Jerman, U.K., Austria, Jepundan India.

— Rancangan Colombo dan Ran-cangan Pembangunan Bangsa-Bangsa Bersatu.

— Organisasi-organisasi dariindividu-individu.

— Persatuan Day a PengeluaranMalaysia.

— Akhbar-akhbar, Radio dan Tele-visyen Malaysia.

— Organisasi Daya Pengeluaran Asia(APO).

47

LAPORAN KEWANGAN

LAPORAN KETUA ODIT NEGARA MENGENAIKIRA-KIRA MAJLIS DAYA PENGELUARAN NEGARA

BAGI TAHUN BERAKHIR 31 DISEMBER 1982

Kunti Kira-kira dan Penyata Pendapatan dan Perbelanjaan serta Nota-nota kepada Kira-kira yang berkembar ini telah diperiksa di bawah arahansaya mengiJcut Akta Odit, 1957. Semua kenyataan dan keterangan yangdikehendaki telah didapati.

Pada pendapat saya Kunci Kira-kira dan Penyata Pendapatan danPerbelanjaan dengan Nota-nota kepada kira-kira tersebut telah diperbnatdengan cara yang betul untuk menunjukkan satu kenyataan yang benar danmunasabah mengenai kedudukan kewangan Majlis Daya Pengeluaran Negarapada31 Disember 1982 dan urusan-urusan berkaitan dengannya bagi tahunberakhir pada tarikh itu.

(Tan Chye Biow)b.p. KETUA ODIT NEGARA.

KUALA LUMPUR,31 Mac 1983.

48

to

MAJLIS DAYA PENGELUARAN NEGARAKUNCIKIRA-KIRA PADA 31HB DISEMBER, 1982

KUMPULANWANG NOTA $ $ $TERKUMPULKUMPULANWANGPENGURUSANBaki pada 1Kb Januari 1,573,542Tolak: Pindahan ke —

Kumpulan WangPinjaman KenderaanPelarasan atasPerbelanjaan TahunLalu 1.424

515.056507,552

1.065.990

1,573,542

780,000

1,421,000

3,774,542

Kelebihan Pendapatan atasPerbelanjaan

KUMPULANWANG 1PEMBANGUNANKUMPULANWANG 2PINJAMANKENDERAANKUMPULANGWANG 3PINJAMANPERUMAHAN

1.4241,572,1181.581.399

3,153,517801,335

916,400

969,000

5,840,252

16,958688,836

1,009,317253,87522,000

231,875104,739

4,7595,084

1,050,00011,797

571,1621.800

3,696,327

386,7923,309,535

Terdiri Dari:HARTA SEMASACagaranPinjaman KenderaanPinjaman PerumahanSi BerhutangTolak: Peruntukan Hutang

Ragu

Pendahuluan KepadaKakitanganBayaran TerdahuluFaedah TerakruKerja Dalam KemajuanSimpanan TetapWang Dalam PemindahanWang Dalam BankWang Panjar Runcit

Tolak: TANGGUNGANSEMASASi PiutangWang Dalam Bank

231,30822,000

18,035856,512881,611

209,30829,164

94413,29786,440

3,150,00047,012

303,9541,096

219,0471,571

5,597,373

220,6185,376,755

Oi

HARTATETAPTanahPerabot dan LengkapanAlat Kclengkapan dan MesinKenderaan

465,007

3,774,542

Tarikh: 29 MAR 1983

Kos174,705261,401393,88844,077

874,071

SusutanTerkumpul

—121,650246,59842,326

410,574

Baki174,705139.751147,290

1,751463,497

(IR. HAJI ARSHAD BIN HAJI MARSIDI)PENGARAH

PUSAT DAYA PENGELUARAN NEGARA

(D MA1

VPENMAJLIS DAYA PEN

5,840,252

MATAWIN)USI

LUARAN NEGARA

IO

MAJLIS DAYA PENGELUARAN NEGARA

PENYATA PENDAPATAN DAN PERBELANJAAN BAGI TAHUN BERAKHIR 31HB DISEMBER, 1982

1981 PENDAPATAN$

5,505,856 Pemberian dari Kerajaan Persekutuan80,000 Tolak: Pindahan ke Kumpulan Wang Pinjaman Kenderaan

5,425,856

1,026,37414,63064,03035,09138,16563,910

9001.243.1006,668,956

Yuran-yuran'LatihanKhidmat PerundinganFaedah atas Pinjaman Perumahan dan KenderaanFaedah Simpanan TetapFaedah BankPelbagai PendapatanHadiah dan Bantuan dari ILO/DANIDAKeuntungan atas Jualan Harta

Tolak: PERBELANJAANGaji dan UpahanPerjalanan & Pengangkutan OrangPengangkutan Barang-BarangPerhubunganUtilitiSewaan

$6,320,600

136.400

1,063,6412,500

66,641170,94418,45954,1862,993

6,184,200

1.379.364

3,866,132595,09021,705

145,253125,531245,985

$

7,563,564

O9

77,027254,83348,030

376,939

7,6806,705

122,86087,848

274

Perkhidmatan PercetakanBekalan dan Bahan-bahanPenyelenggaraan dan Pembaikan yang dibeliPerkhidmatan flttisas dan Lain-lain Perkhidmatanyang dibeli dan HospitalitiMemperbaharui PejabatInsurans dan PampasanFaedah atas PinjamanSusutanKerugian atas Penghapusan

Kelebihan Pendapatan atas Perbelanjaan5,602,9661,065,990

Tarikh: 29 MAR 1983 OR- HAJI ARSHAD BIN HAJl MARSIDI)PENGARAH

PUSAT DAYA PENGELUARAN NEGARA

65,905274,57358,413393,326

99,29390,959

5.982,165

MAT AWIN)PByGERUSI



NOTA-NOTA KEPADA AKAUN BAGI TAHUN BERAKHIR 31HB DISEMBER, 1982

1. KUMPULANWANG PEMBANGUNAN - $801,335Pemb'erian pembangunan dari Kerajaan Persekutuan adalah untuk menemui:(i) Perbelanjaan permulaan pelancaran Institut Latihan Hotel/Restoran(ii) Pembinaan Bangunan Ibu Pejabat Tambahan, Petaling Jaya

$ 400,000401,335

$ 801,335

tn1981

$ 340,00080,000

360,000$ 780,000

KUMPULANWANG P1NJAMAN KENDERAAN - $916,400

Baki pada 1Kb JanuariTambah: Pemberian dari Kerajaan Persekutuan

Pindahan dari Kumpulanwang Terkumpul

$ 780,000136,400

$ 916,400

3. KUMPULANGWANG PINJAMAN PERUMAHAN - $969,000$1,571,000 Baki pada Ihb Januari

150,000 Tolak: Bayaran balik kepada Kerajaan Persekutuan$1,421,000

452,000

$1,421,000 $ 969,000

4. TANAH - $174,705Pihak berkuasa berkenaan masih belum memindahkan hakmilik ke atas natna Majlis bagi tanah ini yangtelah dibeli dalam tahun 1979. Tindakan masih sedang diambil untuk memindahkan hakmilik ke atas namaMajlis.

5. HARTA TETAP - $463,497Nilai bangunan Ibu Pejabat serta tapak tanahnya yang diuntukkan oleh Kerajaan Persekutuan tidak termasukdalam harta tetap kerana nilainya tidak ditentukan oleh pihak Kerajaan. Juga pindah hakmilik tanah kepadanama Majlis masih belum dibuat oleh pihak Kerajaan.

6. TANGGUNGAN LUAR JANGKA - $12,780Sebanyak $12,780 akan ditemui untuk bayaran Tunggakan Gaji Laporan Harum bagi bekas kakitangan.

PERISTIWA - PERISTIWA1982

(EVENTS-1982)

PERISTIWA-PERISTIWA PENTING EVENTS 1982

9hb JunBcngkcl Kebangsaan DA,,, *LUARAN pada 18hb - 191982.National Workshop on PRODUCTIVI-TY from 18th - 19th June 1982.

Timbalan Perdana Menteri darikepulauan Cooks, Dr. Pupuke Robatidan Isteri, telah membuat lawatanrasmi ke PDPN pada 16Kb September,1982.

The Deputy Prime Minister of CookIslands, HE. Dr. Pupuke Robaii and wife,made an official visit to the Centre on the16th of September, 1982.


Pegawai-pegawai baru PDPN yangmenjalani kursus orientasi pada Ihb —14hb Ogos 1982 bergambar bersamaPcngarah dan pegawai-pegawai kananPDPN.New Staff of NPC attended the orienta-tion programme from 1st — 14th ofAugust 1982 having a group photographwith the Director and Senior officers of

Seminar Pengeluaran Filem pada lOhbApril 1982.Seminar on Film Production on the Wthof April 1982.

Upacara menandatangani kontrakkhidmat Perundingan di antara PDPNdan KELTRA Holding Sdn. Bhd. pada8hb Oktober 1982.Ceremony to mark the signing of a con-tract on Advisory Services between NPCand KELTRA Holding Sdn. Bhd. on the8th of October 1982.


I En. Othman Abu Bakar pelajar terbaik dalam kursus kelima Hotel Restaurant Supervisory Cer-tificate (HRSC) menerima Piala Pusingan nelajar terbaik daripada menteri PerJagangan dan Perin-dustrian, YBM Tg. Dato' A Km ad Rithaudeen Al-Haj diupacara penyarnpaian sijil pada 20hb|Disember 1982. i

Pegawai-pegawai dan peserta-pesertakursus PDPN menyertai sukan yangdiadakan pada 'Minggu Hotel' 1982.

Staff and course participants of NPC par-ticipated in the activities of 'Hotel Week'1982-

CONTENTSPages

Chairman's Message 3

PARTIIntroduction 4The National Productivity Council 5Summary of Council's Activities 7

PART IIOperational Activities 8General Review of Activities 19Notable Events 1982 49Acknowledgements 50

FINANCIAL REPORTAuditor-General Report 51

APPENDICESA Summary of Courses and Seminars

1982 58B

C

DEF

FI

G

HIJ

Number of Courses/Seminars andParticipants 1962-1982 89Distribution of Courses/Seminars andParticipants by Sections 1977-1982 70Organisation Chart of NPC 71Staffing for 1982 72Staff Development — Recruitment ofOfficers 77Staff Development — Recruitment ofJunior Staff 80Resignation — Senior and JuniorStaff 81Senior Staff Training 84Promotion 88Senior Staff of the Centre as at31st. December, 1982 89

CHAIRMAN'SMESSAGE

The National Productivity Centre has since its inception in 1962, playedan effective role in two important areas, firstly, to provide training oppor-tunity, advisory services and consultancy in the field of management and super-vision to private and public sectors. Secondly, to assist in creating and train-ing of Bumiputra entrepreneur.

In 1982, a total of 648 courses and seminars were organised for 14,193participants. This figure represents an increase of 24-6% in training activityand an increase of 39.4% participants over that of 1981. Despite economicslow down there is an increasing demand in Supervisory and managementtraining by both the public and private sectors.

The Prime Minister, Y.A.B. Dato' Sen' Dr. Mahathir Mohamad, has fre-quently expressed his belief that higher PRODUCTIVITY is essential forthe future development of the national economy.

The Nationai Productivity Centre, in answering the Prime Minister's call,launched a National Productivity Campaign, which will be a planned pro-gramme over the next two to five years.

The main aim of the Campaign is to explain and to create awareness tomanagers, workers and individuals of the need for higher PRODUCTIVI-TY for future development of the national economy.

The National Productivity Campaign has been sucessfutty spearheaded bythe National Seminar on PRODUCTIVITY launched by the Prime Ministeron the 5th of April, 1982 followed by a National Workshop on PRODUC-TIVITY by the Deputy Prime Minister on the 18th of June 1982. QualityControl Circle (QCC) Seminar, Activity Sampling Study and Interfirm Com-parison Studies were among the activities organised by NPC throughout 1982.

To all' the officers and staff of the Centre, I would like to express the Coun-cil's appreciation for their contribution during the year.

. Dr. Mawawi Mat Awin)\J \ Chairman,Nationaffiroductwity Council.

PARTI

INTRODUCTION

The National Productivity Centre ofMalaysia

The National Productivity Centre wasestablished in 1962 as a joint project bythe United Nations Special Fund andthe Federal Government with the Inter-national Labour Organisation as the ex-ecuting agency. According to the Planof Operation of the Project, the Centrewould ultimately become autonomous.

In 1966, the National ProductivityCouncil (Incorporation) Act No. 19 of1966 was passed by Parliament and theCouncil became an autonomous bodyeffective as from March 1, 1966. The actwas subsequently amended by the Na-tional Productivity Council (Incopora-tionXAmendment) Act 1975 (Act A305of 1975) to keep in line with the expan-ding activities of the Centre.

The Functions of the Council

The functions of the Council are toestablish and maintain the National Pro-ductivity Centre for the purpose of:

— Raising the standard of manage-ment, including supervision at alllevels in commerce and industry inMalaysia;

— Improving the efficiency of in-dustrial operations, sales andmarketing, with particularreference to methods of increasingproductivity, of improving quali-ty of output, of lowering costs andgiving training and advice onlabour-management relations;

Initiating training and other pro-grammes that would best servespecific and local requirements ofthe country as a whole;Publicising the aims, objectivesand activities of the Centre andobtaining the co-operation ofemployer and employee groups;Advising the Minister and privateorganisations, institutions or in-dividuals on matters covering allaspects of productivity techniqueswithin the competence of its staff;Serving as a forum for discussingorganisational, managerial andsupervisory problems in commerceand industry;Reporting annually to the ministeron the progress and problems ofraising productivity in commerceand industry in the county andmaking recommendations on themanner, in which such problemsmay be dealt with;Undertaking and performing con-sultancy services;Establishing and maintaining con-tacts with similar or other agen-cies, both national andinternational;Carrying on business undertakingsfor profit for the purposes of thedischarge of its functions underthis Act, with approval of theMinister;Doing all such matter and thingswhich may be incidental to or con-sequent upon the discharge of itsfunctions under this Act.

THE NATIONAL PRODUCTIVITYCOUNCIL

Structure of the Council

As provided by the National Produc-tivity Council (Incorporation) Act of1966 and the National ProductivityCouncil (Incorporation) (Amendment)Act of 1975, the Chairman andMembers of the Council are appointedby the Minister of Trade and Industry.The Director who is the chief executiveof the Centre, appointed by the Coun-cil and with the approval of the Minister,is also a member of the Council. Themembers of the Council other than theChairman and the Director of the Cen-tre are representatives of government,management, institutions of higherlearning and management institutions,labour, employers, commerce, manufac-turing industries, financing and in-dustrial interests.

MEMBERS OF THE COUNCIL

Chairman:Dr. Nawawi Mat Awin

Director of the CentreIr. Hj. Arshad b. Hj. Marsidi K.M.N.

Government RepresentativesMinistry of Trade and IndustryEn. Mohd. Nordin bin HassanK.M.N., S.M.P.,Deputy Secretary General '11'

Prime Minister's Department(Economic Planning Unit)En. Mohammad bin YunusDirector, Manpower Planning(1.1.1981 -31.3.1982)Dr. Mohd. Yusof b. IsmailDirector, Manpower Planning)(1.4.1982 -Dec. 1984)

Ministry of Labour and ManpowerEn. Wan Zahir bin SheikhAbdul RahmanDeputy Secretary General 'B'

TreasuryEn. Lim Boy AngDeputy Manager,Financial Management System UnitTreasury.

Ministry of AgricultureEn. T. Puvanarajah, A.M.N.Deputy Secretary General II

University Kebangsaan MalaysiaY. Bhg. Prof. Datuk Mohd Ghazali b.Hj. Abd. RahmanDeputy Vice Chancellor (Educationand Development)(1.1.81 -3.5.1982)State of SarawakPuan Siti Zahrah Abang Haji Husaini,State Secretariat of Sarawak,Training Division, Kuching.

State of SabahEn. Abdul Latif JohariDeputy Director,Bumiputra Participation Unit,Chief Minister Department, Sabah.

Representatives of the Private Sector,Institutions of Commerce, Manufac-turing Industries, Industrial FinancingInterests, Management, Labour andEmployers.

En. Yong Poh KonFederation of MalaysianManufacturer.

En. Mohd. Ridzuan bin Abdul HalimDirector General, MARA (Council ofTrust for Indigenous People).

En. M.C. VilvaratnamMalaysian Employers Federation

En. Lajman bin Hj. SiratMalay Chambers of Commerce andIndustry.

Prof. Dr. Nik Abd. Rashid bin Israeli,Malaysian Association of Productivity(MAP).En. Abu Bakar LajimAssociation of Bumiputra Contractors.Tuan Hj. Nik Abdul Aziz bin Mohd.KamilAssociation of Banks.En. V. Baradan,Malaysian Trade Union Congress(MTUC)Y. Bhg. Datuk Mohamad Yusoff binHj. AhmadJ.P., D.P.M.P, (Individual)En. Yap Lim Sen(Individual)

Secretary to the CouncilPuan Halimah AHSecretary,National Productivity Centre.

Committees

Members of Committee appointed bythe Council for the year 1982 were asfollows:

ESTABLISHMENT COMMITTEENPC

Its members were:

( 1) En. Mohd. Noordin Hassan —Chairman

( 2) Tuan Haji Nik Ab. Aziz binMohd. Kamil

( 3) En. Wan Zahir bin SheikhAbd. Rahman

( 4) En. Mohd. Ridzuan bin Abd.Halim

( 5) En. Yap Lim Sen( 6) Puan Siti Zahrah Abang Haji

Husaini( 7) Tuan Hj. Arshad bin Hj.

Marsidi, — Director, NPC

PLANNING AND PROGRAMMECOMMITTEE NPC

( 1) Y. Bh, Dr. Nawawi Mat Awin— Chairman

( 2) En. Mohd. Noordin binHassan

( 3) En. Mohamad bin Yunus(Yg. Bhd. Dr. Mohd. Yusof binIs mail)

( 4 ) En. Wan Zahir bin Sheikh Ab-dul Rahman

( 5) En. Yong Poh Kon( 6) En. M.F. Vilvaratnam( 7) Y. Bh. Prof. Dr. Nik Abd.

Rashid b. Ismail( 8) En. Mohd. Ridzuan bin

Abdul Halim( 9) En. Lajman bin Hj. Sirat(10) En. Abu Bakar Lajim(11) En. Yap Lim Sen(12) En. V. Baradan(13) Ir. Hj. Arshad bin Haji Marsidi

FINANCE COMMITTEE NPC

(1) En. Mohd. Ridzuan binAbdul Halim — Chairman

(2) Tuan Haji Nik Abd. Aziz binMohd. Kamil

(3) En. V, Baradan(4) En. T. Puvanarajah(5) En. Lim Boh Ang(6) Tuan Ir. Hj. Arshad bin Hj.

Marsidi

HOTEL/RESTAURANT TRAININGINSTITUTE COMMITTEE

It members were:—

(1) En. Mohd. Noordin Hassan —Chairman

(2) En. Mohammad bin Yunus(Y. Bhg. Dr. Mohd. Yusof binIsmail)

(3) En. Lim Boh Ang(4) Prof. Dr. Nik Abd. Rashid b.

Ismail(5) En. Yong Poh Kon(6) En. Yap Lim Sen(7) En. Lajman bin Hj. Sirat

SUMMARY OF COUNCIL'SACTIVITIES

A. During the year the Council met 6times and amongst other matters,dealt with the following:

1. Budget

Approval of an OperationalBudget estimate of $6,320,580and a Development budgetestimate of $4.7 million for1982.

2. Staffing

Recruitment of 21 Trainingand Investigating Officers(TIO), 1 Accountant, 1 PublicRelations Officer, 2 AssistantSecretaries, 3 Clerical Of-ficers, 5 Stenographers, 3Typists, 3 Office Boys and 4Security Guards.9 International Advisers wereassigned to serve with theCentre.

3. Development and TrainingProgrammes

— Entrepreneurial Develop-ment Programme forBumiputras*

— Development of the Hotel/Restaurant Training Insti-tute

— Human Resources Deve-lopment Programme

— Implementation of FourthMalaysia Plan for NPC

4. Staff Development

— Overseas and Local Train-ing for Senior Staff

— Inst i tute Courses forOfficers

— Local training for JuniorStaff

5. Technical Assistance fromForeign Governments andInternational Organisations

The Centre continued to receiveassistance from foreign governments andinternational organisations for 21 SeniorStaff members to attend various train-ing programmes overseas and acquiredthe services of international advisers forshort-term and long-term assignments.

B. MEETINGS

The following meetings were heldduring the year:

NationalProductivityCouncilEstablishmentCommitteeProgramme &PlanningCommitteeHotel &.RestaurantCommittee

times

4 times

Once

— Once

*Bumiputra means 'Indigenous People'

PART II

OPERATIONALACTIVITIES

Operational Units

The Centre consists of 7 trainingsections:

— Bumiputra Services Section— Personnel management section— Industrial Engineering section— Low Cost Automation Section

(LCA)— Management Accounting Section— Sales and Marketing Section— Tourist Industry Section

BUMIPUTRA SERVICESSECTION

NPC through Bumiputra Services Sec-tion has conducted various businessmanagement courses and workshops.Among the courses and workshops con-ducted by NPC and a joint effort fromother Government agencies are asfollows:

—(i) Pre-Entrepreneurial DevelopmentProgramme (Pre-EDP)

—(ii) Entrepreneurial Development Pro-gramme I (EDP I) Serial courses

—(iii) Entrepreneurial Development Pro-gramme II (EDP II)

(iv) Entrepreneurial Development Pro-gramme — joint effort of Develop-ment Bank Malaysia Bhd.(BPMB)/MARA/NPC

(v) One-day Workshop (EDP III)(vi) Entreneurial course for Develop-

ment officers(vii) Special Seminar MIDF/BPMB/

MARA/NPC(viii) Follow-up Seminar.

—Co-sponsored by members of EntrepreneurialDevelopment committee.

Bumiputra Services Section consists of3 sections:

1. Training Section — This section isresponsible to conduct moderntechnique training for entrepreneursin the field of business managementand Industrial Relations.

The courses conducted are:

(a) Pre-EDP course

This course was introduced inDecember 1981. It is a motiva-tion course for participants whohave interest in business buthave not ventured into it yet.

(b) EDP I

This is a basic business manage-ment course. The aim of thiscourse is to provide basicbusiness managementknowledge to participants tostart their enterprises.

(c) EDPU

This programme consists of:

(i) Marketing managementcourse

(ii) Financial managementcourse

(iii) Retail Managementcourse

(iv) Restaurant managementcourse

(v) Construction course:(a) to determine con-

struction costmethod

(b) Construction finan-cial management

(c) Basic Project Ma-nagement

(vi) Bookeeping course

(d) Course for DevelopmentOfficers

This is a special course forDevelopment Officers on con-cept and business managementtechniques to enable them tomotivate to be entrepreneurs.

This course will enable themto conduct the followingtasks:—

— Motivate to be en-trepreneurs

— Recognised Project— Prepare and Analyse Pro-

ject— Effective follow-up— Prepare Progress Report

(e) One day Workshop (EDP III)

This one day workshop isspecially designed for en-trepreneurs who are not able toattend the full time courses.This one day workshop isspecially programmed to solvespecific management problem.

The workshops are as follow:

1. Motivate Achievement2. Stock Control3. Define Cost4. Stock Rotation5. Planning cash6. Marketing7. Quality Control8. Increase sale9. Basic Business manage-

ment Records10. Cost Reduction Method11. Determine Cost

Follow-up, Advisory/ConsultancyServices, Information Unit & En-trepreneur Development Section.

Experience has proven that train-ing alone is not sufficient to equipa person to the business field astraining covers only the techniquesand management knowledge.

With a view that many Bumiputraentrepreneurs face problems afterstarting business, NPC has formeda follow-up 6k advisory/consultan-cy services unit to guide en-trepreneurs from time to time.

This unit has identified 5 sectorsto develop Bumiputra enterprises.This are wood-wroking, catering,Auto-mechanic and repair, foodprocessing and retailing. This unitis assisted by a group of Germanadvisers.

(b) Methodology

Steps taken to meet the ob-jective are as follows:

(i) 1st Follow-up (3.1) wherethe entrepreneurs wereinterviewed on basicbusiness information andsuggestions to overcomemain problems.

(ii) 2nd follow-up (3.2) wherethe entrepreneurs wereinterviewed in detailregarding their businessto trace businessweaknesses and formedways to overcome theproblems.

(iii) Selection of deserving en-trepreneurs to be givenfollow-up & consultancyservices (3.3) so that theywill progress and expandin their businessenterprises.

(iv) Successful business, enter-prises are appointed assamples for other en-trepreneurs to do theirpractical training and tobe motivated by them.

(c) ActivityThe following is a review

of its activities:1st follow-up activity (Ad-visory service) — 3.1

— Gathering basic businessinformation

— Analyse and solve mainproblems

— Forming record system

2nd follow-up activity(Advisory service) — 3.2

— Extention of 1st follow-upactivity 3.1

— Prepare financial report— Solving current problems

3rd follow-up activity(Thorough Advisory Ser-vice) — 3.3

— Extention of 3.2— Upgrade business enter-

prises prestige— Sales— Profit— Management system— Layout— Management Image— Entrepreneurs under-

standing

Consultancy services —3.4

— Extension of 3.3— Executing drafted

proposals— Up-dating business records— Establishing effective

management system— Preparing a complete

marketing report

— Preparing feasibility studyfor the progress and expan-sion of enterprises

Preferance of this service will be givento various enterprises where the capitalis above $200,00.00.

3. Main activities and achievements ofInformation Centre &L En-trepreneur Development Section.

Entrepreneur Information Centre con-sists of 4 units:

3.1 Statistic Unit3.2 Technical Questions Unit3.3 Operation Unit3.4 Communication and Public Rela-

tions Unit

Since its establishment in March 1981,only statistic unit is in operation.Presently the main functions of the In-formation Centre &. EntrepreneurDevelopment Unit are:

To compile statistics on activities ofBumiputra services section:

(a) Training Section(b) Follow-up &. Advisory/Consul-

tancy Service Section.

4. Achievement

(a) Courses/Seminar and Work-shops

In 1982, this section has con-ducted 199 courses for 4,964participants (Appendix A)

(b) Follow-up, Advisory &. Con-sultancy Services

(i) Retailing:71 follow-up (3.1) were

carried out. This is follow-ed by 8 2nd follow-up (3.2)and 19 3rd follow-up (3.3).This unit conducted 5 con-sultancy services in 1982.

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(ii) Food ProcessingThis unit conducted

follow-up (3.1) to 37 en-trepreneurs. This isfollowed by 4 consultan-cy visits in 1982.

(iii) Catering and Food Ser-vices Operation

64 follow-up (3.1) visitswere conducted. This isfollowed by 3 2nd follow-up (3.2) and 48 thoroughadvisory services visits(3.3) in 1982.

(iv) Auto mechanic/repair1st follow-up (3.1) were

conducted for 46Bumiputra entrepreneursand followed by 7, 2ndfollow-up (3.2) in 1982.

(c) Information Centre & En*trepreneur DevelopmentSection(i) National Level En-

trepreneur Develop-ment meeting

In 1982 this unitorganised 6 national levelentrepreneur develop-ment meetings.

(ii) Business Informationand Governmenttenders

In 1982 this unitrendered more than 300business informationsand government tendersto 2,000 Bumiputra en-trepreneurs throughoutMalaysia.

w-up(iii) One-day folioSeminar

This unit assistedgovernment agencies whoare national level

members of EntrepreneurDevelopment committeeto conduct 10 one-dayfollow-up seminarthroughout Malaysia in1982.

PERSONNEL MANAGEMENTSECTION

In 1982, there was a structural re-organising in the training section whereManagement Development Section andIndustrial Relations Section were com-bined to form Personnel ManagementSection. This section is supervised by anAssistant Director.

The aim of the section is to provideskillful training services and to avoidduplication of training programmes of-fered by both sections.

Personnel Management Section offersthe normal training services offered byboth sections as before.

Throughout the year, the section of-fered the following programmes:

(a) Industrial Relations(b) Labour Laws(c) Industrial Dispute Settlement and

Arbitration(d) Personnel Management(e) Leadership(f) Motivation(g) Principle, Techniques and Manage-

ment Procedures(h) Communication(i) Supervisory Development

Programme(j) Staff Development Training

New Programmes:

Beside up-dating existing programmesthe section developed the followingprogrammes:(a) Time Management

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(b) Organisational Communication(c) Communication and Negotiation

Technique(d) Training Methodology II(e) Master of Ceremony Technique(0 Effective Staff Selection Technique

Factory Visits/Talk:

Visits to Government and PrivateOrganisation were organised with theaim to:(a) Create mutual relations and

co-operation(b) Introduce NPC's activities to the

public(c) Create awareness of the training

programmes and activities offeredby the section

(d) Help the organisations to recognisethe training needs of their organisa-tions and discussion regarding theprogrammes requested by theorganisations.

(e) Follow-up visits of certain trainingproject.

Throughout the year, a total of 34plant visits were organised to 31 privateand public sectors of which most wererelated to the training needs of theorganisations.

This section was also invited to deliverfilm talks sponsored by private andpublic organisations. A total of 37talks/film talks sponsored by 24 privateand public organisations were conductedthroughout 1982.

Other Activities:

This section participated in the Pro-ductivity Campaign activities organisedby NPC such as:(a) National Seminar on Productivity(b) National Productivity Workshop(c) Quality Control Circles (QCC)

Workshop.

Achievement:

In 1982, Personnel Development Sec-tion conducted 146 ManagementDevelopment Courses and Seminars for3,263 participants and 73 IndustrialRelations Courses and Seminars for1,265 participants.

INDUSTRIAL ENGINEERING/LOW COST AUTOMATION(LCA) SECTIONS

The Industrial Engineering (IE) andLow Cost Automation (LCA) Sectionsare supervised by an Assistant Directorwho also looks after the Management In-formation Services (MARIS) and LibrarySection. For 1982, the Assistant Direc-tor's post was covered by Deputy Direc-tor. As the work of the two sections isinter-related, flexibility in utilisation ofresource expertise in the two section waspractised. Besides their normal training,supervisory and consultancy activities inthe IE and LCA, the sections wereheavily involved in the "Look East" pro-ductivity activities.

Training, Advisory &. ConsultancyServices in the fields of IndustrialEngineering and Automation wererendered to other divisions within theCentre as well as to clients in bothgovernment and private establishmentsoutside the Centre.

New Programmes:

Besides the normal updating of exist-ing programmes, the sections developedthe following new programmes:(a) PIP — Production Planning &L

Control(b) Store &. Stock Management(c) Organisation &. Method(d) Material Handling

Factory Visits/Talks:

140 organisations and plants werecovered under plant visits by the officers

12

of the Section for various purposes, suchas, familiarisation with industry, pro-moting of programmes and servicesfollow-up visits in conjunction with the2 PIP programmes, co-ordination ofcourse participants undertaking plantexercises, and undertaking consultancyprojects. This sections delivered 30 filmtalks to the personnel of variousorganisations in both private and publicsectors covering mainly topics on pro-ductivity, industrial engineering andautomation.

Other Activities:

Among the major contributions of theSections in this area were the prepara-tion of:(i) A Council Paper on Computers

for NPC(ii) A Council Paper on the position

of Light Industry Service Sectionwithin the organisation

(iii) A Cabinet paper on ProductivityCampaign and activities

(iv) Various draft speeches for officialfunctions

The Sections were also actively involv-ed in the Productivity Campaignorganised by NPC.

Achievement:

In 1982, the Sections conducted 98courses and seminars for 2,129participants.

MANAGEMENT ACCOUNTINGSECTION

Management Accounting Section issupervised by an Assistant Director.Besides their normal training, the sectionoffers advisory and consultancy services.An advisory and consultancy serviceswere rendered to a private company anda project to study costing system andtraining needs for North Borneo Timberin Tawau, Sabah.

New Programmes:

Besides the normal updating ofexisting programmes the sectiondeveloped a new programme. A talk on'How to read financial report' were con-ducted this year.


Various visits were organised to thefollowing factories:

— Familiarisation visit to SelangorPewter

— Visit to Texolite Prefat SystemSdn. Bhd. to study the accountingsystem of the organisation.

— visit to Taman Setia Sdn. Bhd. inKlang for research.

8 talks were organised by the Sectionthroughout 1982.

Other Activities:

A project on 'Interfirm Comparison'involving 6 bus companies were carriedout since October 1982 by the Section.

Achievement:

In 1982, Management AccountingSection conducted 39 courses andseminars for 656 participants. (Appen-dix A).

SALES AND MARKETINGSECTION

Sales and Marketing Section is assistedby an Assistant Director. Besides theirnormal training, the Section offersResearch and Consultancy Services.Early this year, NPC has been awardeda contract to conduct 3 Demand Studiescovering dyestuff, jute products andhand-woven carpets and rugs forITC/UNDP. The studies would be com-pleted in early 1983.

13

Certificate and Diploma Programmes:

Sales and Marketing Section has suc-cessfully conducted many Diploma pro-gramme in Marketing Management. Theprogrammes are well received by theprivate sectors. The section is planningto launch its Certificate in ForeignTrade.


The section conducted 9 talks to thefollowing organisations:— Matsushita (M) Bhd.— Shell (M) Bhd.— Bata (M) Bhd.— Malaysia Timber Board— Guinness (M) Bhd.

Other Activities:

A seminar on 'Export financing' washeld by the Section from 15th — 17thSeptember 1982. The Seminar attracteda total of 64 participants from privatesectors.

Achievement:

In 1982, Sales and Marketing Sectionconducted 51 courses/seminar for 1,273participants. (Appendix A)

TOURIST INDUSTRY SECTION

In 1982, the main activities of the sec-tion were mostly focussed on activitiesrelated to the construction of the Train-ing Institute of Hotel and Restaurant.

Activities of the section in 1982 wereas follows:

(a) CoursesThe Section conducted 5 daycourses as stated in the 1982 NPCTraining Programme. The sectionalso organised Bumiputra En-trepreneurial Development courses

in Catering and Food ServiceOperations for entrepreneurs whoare already in business and con-ducted request courses for govern-ment organisations and agenciessuch as Bumiputra ParticipationUnit, FELDA, RISDA andMARA.

(b) In-house courses were conductedon request on specific subjects.

(c) A four month Hotel RestaurantSupervisory Certificate Course(HRSC) were conducted at NPCheadquarters.

(d) Talks on 'Courtesy Services' and'Leadership Styles* were held.

(e) Follow-up and Consultancy Ser-vices were given to ex-participantson career development andbusiness techniques.

(f) Consultancy services to JKR inconjunction with the preparationof NPC's Training Institute ofHotel and Restaurant.

Officers in-charge of various sectionsassisted the architect in planning andrestructuring the Training Institute ofHotel and Restaurant.

Activities of the officers in' the Sectionare as follows:

(0 Assists interior designer inredesigning specific sections

(ii) Specify the types of equipmentsand supplies for the hotel

(iii) Designing of landscaping(iv) Specification of the matresses,

room decorations and facilitiesneeded

(v) Purchasing of electrical equipmentsuch as lamps, refrigerators andtelevision

(vi) To specify signboards and othersigns for the hotel

Public Relations Activities

A representative from NPC was ap-pointed as a committee member of the

14

Executive Council of Malaysian Associa-tion of Hotels and also Chairman of theTraining and Education Committee ofthe Association. He was also appointedas a committee member for MalaysianTourist Association in the training fields.NPC officers were also appointed ascommittee members of Hotel Week.They have also conducted talks oncareer guidance in Hotel industry to 17schools in Kuala Lumpur and PetalingJaya.

New Programmes

3 new programmes were introduced in1982:(a) Introduction to Tourism(b) Aspects of Food and Beverage

Operations(c) Aspects of Room Operations

The section also organised new pro-grammes for Bumiputra EntrepreneuralDevelopment programme in Cateringand Food Service Operation. The pro-grammes were in the form of one-dayworkshop conducted on Sundays.Topics that were discussed were:

(a) Food Costing and Price Deter-mination

(b) Food Service Procedures(c) Bookkeeping and Financial

Management

Factory VisitsATalks

Plant visits were organised for HRSCparticipants to Subang View Hotel,Mandarin Hotel, Hilton Hotel, RegentHotel, Mimaland and GentingHighlands. The participants also haveundergone their practical trainings in thevarious hotels in Petaling Jaya and KualaLumpur.

6 film talks were conducted for hotelsand restaurants throughout 1982. Thesection also conducted talks on careerguidance in hotel industry to variousschools.

Other Activities

This section was actively involved inthe activities of hotel week. Staff of NPCand course participants in the activitiesof hotel week in big walk, telematch, tug-of-war and hotel exhibition.

Achievement

In 1982, Tourist Industry Section con-ducted 34 courses for 588 participants.

15

National Productivity Centre also hasthe following supporting Sections.— Management Consultancy Service

(MARIS)— Administration Section (Appendix

D)

Staffing

NPC has a staff strength of 272 per-sonnel at the end of 1982 (Appendix E).

Recruitment —

Resignations —

21 Training andInvestigating

Officers (TIO)1 Accountant1 Public Rela-

tions Officer2 Assistant Sec-

retaries18 junior staff

members (Ap-pendix F)

18 Training and'InvestigatingOfficer (TIO)

1 Public Rela-tions Officer

1 Assistant Sec-retary

5 junior staffmembers (Ap-pendix G)

Staff Development Unit

Staff Development Unit (SDU) wasformed in 1982 in an effort to upgradethe knowledge and training skills in theareas of managements, supervision and

entrepreneurial development. Membersof the senior staff were exposed, througha programme of overseas and local train-ing to various modern managementtechniques and skills.

Other activities of the Unit are co-ordinating talks and in-house training.

(a) Overseas Courses

24 members of the senior staffwere selected to attend varioustraining programmes and studytours to Europe, India, Philippines,Korea, Japan, USA, Sri Lanka andNepal (Appendix H).

(b) Local Courses36 members of the staff wereselected to attend various trainingprogrammes locally under the spon-sorship of NPC or other organisa-tions. 26 officers attended variouscourses under the sponsorship ofINTAN. 4 other officers attendedcourses under the sponsorship ofNPC and UKM and the others arein the form of fellowships (Appen-dix H).

(c) In-house courses

Various courses and talks were co-ordinated by this Unit. Orientationprogramme for new members of thestay workshop for trainers and talkswere held by members of the staffwho have attended overseas coursesare among the activities of the unitthis year.

16

Technical Assistance

The centre continued to benefit from the Technical Aid Programmes of the FederalRepublic of Germany, Japan, India, Austria and Britain. International Trade Centre(ITC), UNIDO and ILO under the United Nations Development Programme alsosupported the activities of the Centre by providing training facilities in the formof fellowships and training experts.

During the year, the Centre received the services of the following internationaladvisers:—

(1) Patrick M. Barry(Federal Republic ofGermany— Bumiputra Services

Section

(2) R.N. Shivpuri(India)— Sales and Marketing

Section

(3) Bernard Foerster(Federal Republic ofGermany)— Bumiputra Services

Section

(4) Karlheinz Gerhad(Federal Republic ofGermany)— Bumiputra Services

Section

(5) Karel Skrzywanek(Federal Republic ofGermany)— Bumiputra Services

Section

(6) Philipe Bauchau(Federal Republic ofGermany)— Bumiputra Services

Section

Management ConsultantM.Sc. (England)Fellow Inst. of Director( E n g l a n d )M. Inst. M. (Ireland)

MBA (New Delhi)M.A. Econs. (New Delhi)Graduate Programme(IMI, Harvard Business School)

Expert in MonroviaLiberia, Workshop Manager,Wood Research Institute,University Monrovia

Leaving Certificate (Abitur)Studies at the Universities ofCologne and Frankfurt/MainM.A. in Business Admin.

High School,Apprenticeship and CollegeEducation.Adult Education inPsychology.

Bio-Chemistry, ChemistryMechanics (Engineers, Pumps,etc.)Food Processing (milk, milking,sugar refining) University ofLourain, Belgium.Diploma in Chemical Engineer-ing and Agricultural Industries.

17

(7) Juergen Jung(Federal Republic ofGermany)— Bumiputra Services

Section

Studies in EngineeringUniversity of Aachen,GermanyDegree: Diploma-Ingenieur(Industrial Engineering)Studies in Economic, BusinessAdministration and statistics.University of Aachen,Germany.

(8) Bernd Bieber(Federal Republic ofGermany)— Bumiputra Services

Section

(9) Rudolf Schaffer(Austria)— Tourist Industry Section

Superior Hotel SchoolVienna Hotel Consultant

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GENERAL REVIEW OFACTIVITIES

Training Courses

A total of 648 training programmeswere conducted for 14,193 participantsthroughout the country. Besides thecourses run by the Centre's head-quarters in Petaling Jaya, courses werealso conducted by the Regional officesin Penang, Johor Bahru, Kuantan,Kuching and by the state office in KotaKinabalu.

In its efforts to cater for the trainingneeds of small businesses, a total of 199Entrepreneurial Development Program-mes (EDP) were organised for 4,964 par-ticipants throughout the country.

Productivity Campaign

The Prime Minister, YAB Dato' SeriDr. Mahathir Mohamad, has frequentlyexpressed his belief that higher produc-tivity is essential for the future develop-ment of the national economy.

The National Productivity Centre, inanswering the Prime Minister's call,organised a National Productivity cam-paign which will be a planned pro-gramme over the next 2 to 5 years.Naturally, the objective of the campaignis to improve productivity in the wholecountry, in all sectors, in commerce, in-dustry, agriculture and government.

The campaign aims to evolve policiesand strategies for the country, generallyin respect of higher productivity. Themain objectives of the campaign are:

— to create productivity consciousnessamongst all concerned

— to create awareness for the need to de-velop positive attitude towards work

— to inculcate higher standards of per-formance

The National Productivity Campaignhas been successfully spearheaded by theNational Seminar on Productivitylaunched by the Prime Minister on the5th. of April, 1982.

The National Seminar on Productivi-ty was a very significant event, attend-ed by industry leaders, labour leaders,top government officials as a start, in theconfidence that these leaders shall leadin their respective organisations towardsgreater productivity.

A National Workshop On Productivi-ty, Quality Control Circles (QCC)Seminar, Activity Sampling Study andInterfirm Comparison studies wereamong the activities of the National Pro-ductivity Campaign organised by NPCthroughout 1982.

NPC realised that a one-shot effort isnot going to achieve lasting effect.Hence, continuous short-term andlonger-term programmes which willreach every level of the national work-ing force, particularly to develop apositive attitude towards work andorientation towards performanceachievement — not only from shop floorworkers but also from management —were organised.

Various specific programmes will con-tinually be organised throughout theCampaign.

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Special Courses/Seminars

During 1982 the Centre organised 28 seminars on various aspects of management.In its effort to provide specialised training for the Hotel & Tourist Industry, a

Hotel 6k Restaurant Supervisory Certificate Programme was conducted from August23rd — December 20th 1982. It was a comprehensive 17-week programme designedto prepare individuals for a supervisory management career in the hotel industry.It was the first time this course was offered to foreign students who were sponsoredby Public Service Department under Malaysian Government Technical Assistancefor Asean countries, South Pacific and Islamic countries as a gesture to foster betterrelations. A total of 8 countries namely — Cook Islands, Nepal, Singapore, Thailand,Tonga, Burma, Indonesia and Kiribati were represented in the Course. A total of27 students attended the Course, of which 10 local students were sponsored byMARA. This programmed ended on the 20th of December 1982 and Certificateswere presented by the Minister of Trade fit Industry, YBM Tengku Dato' AhmadRithaudeen Al Haj in a Certificate Presentation Ceremony. The Malaysian Associa-tion of Hotels (MAH) awarded a challenge trophy to the best student of the Course.

Tailor-made Courses

173 courses were specially drawn to suit the needs of specific organisations wereconducted throughout the country to increase the Centre's training services to theindustrial and commercial sector.

The tailor-made courses are as follows:—

No. Programme Organisation

2811

Bumiputra Service Section

Entrepreneurial DevelopmentProgram (EDP)Entrepreneurial DevelopmentProgram (EDP)Entrepreneurial DevelopmentProgram (EDP)SeminarEntrepreneurial DevelopmentProgram (EDP)

Industrial Engineering Section

Productivity Programme'Productivity' SeminarAdministrative Methods fitTechniqueFactory Management

Min. of Defence

Min. of Trade

Malaysian DevelopmentBankMIDFMARDEC

SJSB Qengka)SJSB (Jengka)Shell (M) Bhd.

MARA (Taiping)

20

No. Programme

Management Accounting SectionAccount Management

1 Basic Accounting for Executives1 Book Keeping I1 Book Keeping II1 Financial Management

Technique1 Basic Finance Management1 Seminar 'Understanding

of Financial Statement1 'Sales Budget' Seminar1 Book Keeping

Sales and Marketing Section

4 Introduction to Marketing1 Business Management1 Marketing Management1 Sales Development

1 Customer Relations1 Sales Development

Tourist Industry Section

Restaurant Management

1 Restaurant Management1 Restaurant Management1 Restaurant Management1 Restaurant Management1 Restaurant Management1 Restaurant Management1 Restaurant Management1 Special Supervisory Techniques1 Leadership & Customer

Relations1 Special Supervisory Techniques1 Leadership &. Customer

Relations1 Special Supervisory Techniques1 Special Supervisory Techniques1 Leadership &L Customer

Relations

Organisation

Min. of Land & FederalDevelopmentFELDA KilangFAMAFAMAShell (M) Bhd.

Forestry College, KepongMOPGC

Yeo Hiap Seng Sdn. Bhd.FAMA

FAMAFelda NiagaShell (M) Bhd.United Detergent IndustriesMelakaKah Motor Bhd.Yeo Hiap Seng Bhd.

Bumiputra ParticipationUnit (BPU) Ranau, SabahBPU Tamparuli, SabahFeldaMARABPU Keningau, SabahRISDAKoperasi K. TerengganuFelda KeratongHotel Ria, K. LumpurHotel Perdana, K. Bharu

Subang View HotelHotel Ria, K. Lumpur

Rasa Sayang Hotel, PenangHotel Perdana, Kota BharuGenting Highlands Hotel

21

No. Programme

Management DevelopmentSection

1 Seminar 'Motivation1

28 Organisation &. Work Group28 Communication

1 Communication1 Leadership &. Human Relations1 'Management Principles' Seminar

Management DevelopmentSection

1 Productivity for Supervisors1 'Staff Management &L

Management Process' Seminar'Motivation, Job Satisfaction andCommunication' Seminar

1 Basic Management1 Organisational Communication1 'Motivation & Human Relations'

Seminar1 'Communication & Motivation'1 'Leadership' Seminar1 Supervisory & Office

Administration1 'Leadership' Seminar1 Motivation &. Productivity

Industrial Relations

1 Supervisory Course28 Workers Courses

1 Negotiating Skills in Purchasing1 Discipline &. Domestic Inquiry

Procedures

Organisation

MARASJSB (Jengka)SJSB (Jengka)LLNBank NegaraPolice Corporative

SJSB (Jengka)Forestry College, Kepong

Forestry College, Kepong

Felda KilangLLNFelda Kilang

PCMAsia Automobile Sdn. Bhd.DBP

Berjaya Kawat Bhd.MMC

Felda KilangSJSBFeldaPlaza Hotel

22

Advisory Services

The Centre's advisory efforts werelargely directed at helping Bumiputrabusiness especially in the area of smallbusiness management.

Advisory services conveying largerperiods were also provided in the areasof Accounting, Marketing and WorkStudy.

Regional Activities

In keeping with its objectives ofspreading productivity consciousnessthroughout the country, the 4 regionaloffices and state office in Kota Kinabaluaccounted for about 50% of the totaltraining activities of the Centre. This isin line with the Centre's efforts to decen-tralise management training.

Management Consultancy Services

The increase in training activitiescreated an increase in the number of re-quests for consultancy and advisory ser-vices. This section was heavily involvedin both the National Seminar on Pro-ductivity and the National Workshop onProductivity. It was also involved inseminars organised by private organisa-tions. The seminars were both local andinternational.

Some macro productivity indices atsectoral level were identified to measureproductivity overtime. A short researchwas done on the 'attributes of salesman'as viewed by executives and use incourses.

One training needs research for a PortAuthority is nearing completion. Thiswould be followed up by designingcourses for supervisors.

Two consultancy requests have beenreceived requesting the undertaking of

Feasibility Studies on Development ofland in two different places in Pahanginto holiday/tourist resorts. A firm re-quest is being awaited.

7 bus companies have registered forthe interfirm comparison project whichwas started in October 1982. The aimof the project is to highlight the strengthsand weaknesses of their companiesthrough an analysis of the quarterlyresults.

A Demand Study has also been under-taken for several groups of products forthe International Trade Centre. Thestudy is expected to be completed inearly 1983.

A series of booklets is also beingprepared for use by NPC staff in theircourses and also for the general public.The first one on 'Registration andOperation of Business' is in the processof being prepared. Others in the serieswill follow.

Management Research and Informa-tion Service (MARIS)

As a result of the organisationalchanges that took place within the Cen-tre, the Management Research and In-formation Service now comprises the ac-tivities of Research and Information andLibrary. Public Relations which was partof MARIS is now directly reporting tothe Chief Executive i.e. the Director.However, the Research and Public Rela-tions sections together with the Librarycontinue to work closely to promote andcarry out the objectives of the Centre.

With the launching of the Productivi-ty campaign in April, 1982, the Centreembarked on a long term programmeaimed at promoting productivity con-sciousness at all levels — from theworkers to top management. One of themany ways of promoting productivity

23

consciousness is through the dissemina-tion of information relating to produc-tivity. MARIS will step-up its activitiesto assist the Centre in its efforts to spreadthe concept and techniques of produc-tivity at all levels of managementthrough training courses, advisory ser-vices, publications and surveys.

Research and Information

Specific as well as general enquiriesand requests related to the Centre's ac-tivities were received from the generalpublic, government agencies and fromcommercial and industrial circles. Theincrease in enquiries and requests weredue to a large extent to the Centrespearheading the Productivity Cam-paign. Where possible MARIS handledthe enquiries and where information ofa specific nature unrelated to MARISwas concerned, it was channelled to therespective training and advisory servicessections.

The section continued to collect com-prehensive information on the Centre'sactivities. Specifically informationrelating to participants their educationalbackground, occupation, size and typeof organisation was collected and col-lated. An analysis of the performanceof the various sections and the regionaloffices was also prepared for manage-ment. This Information is used forevaluation and also to prepare briefingsas well as act as a basis for planning andimproving the productivity and qualityof the Centre's training and advisoryservices.

The Research and Information sectionalso assisted in the preparation of infor-mation to meet the needs of the train-ing sections and the Regional office incarrying out their activities.

During the year a total of 44 trainingfilms dealing with various managementaspects were obtained for preview by of-ficers of the different sections. Of thefilms previewed, the Centre purchased14 films and in the case of one film onproductivity issues, 3 additional copieswere obtained. The new additions are inthe areas of Management Accounting,Sales and Marketing, Industrial Rela-tions, Industrial Engineering, Manage-ment Development and films on Produc-tivity centered themes.

The Centre's film library can be saidto have one of the best collection ofmanagement training films in the coun-try, if not in the ASEAN region. Thefilm library currently has 284 originaltitles and this does not include duplicatecopies of the more popular titles. Seven-teen training films which were too oldor damaged were written-off. "TheCatalogue of Management TrainingFilms" of the Centre, which was publish-ed in 1978 was revised incorporating allthe new titles that were acquired sincethen.

Finally, there has been a long felt needto have a film on the Centre and its ac-tivities for use during briefings. Workcommenced on the script and it is hopedthat this project could be completed in1983.

The Library

During the year, the library serviceswere expanded with the opening of a se-cond branch library at the Sungei Wayto cater for the reading needs of the staffand participants of the Branch office.To-date, the two branch libraries inJohor Baharu and Sungei Way-Subanghold a total collection of 1,050 volumesand 100 journals.

24

Services

Under the library's special member-ship scheme (for outside readers) whichwas started in 1981, there are a total of40 individual members and 10 organisa-tion members. This does not include 179staff members, making a total of 229registered readers.

In addition, 1,154 readers used thelibrary for reference and 58 researchstudents from institutions of higherlearning used the library for researchpurposes.

A total of 2,058 books and journalswere loaned out during the year. Thisdoes not include 952 books and journalswhich were loaned out at the SungeiWay Office.

Publications

The following are published during theyear:(i) Annual Report 1979.(ii) Emergence of Quality Control

Circles in an Industrial Unit.(iii) Symposium on Construction In-

dustry, Seoul, 7 - 1 1 June, 1982(Malaysian Country Paper)

(iv) Proc. of the Seminar on "OfficersTraining and DevelopmentScheme", 27 - 28 July, 1981.

(v) Annual Report 1980.

(vi) New Technology and the In-dividual Worker, by Ir. Hj. Arshadbin Hj. Marsidi.

(vii) Proc. of the Seminar on QualityControl Circles, 4th November,1982.

(viii) Pembertta, Bil. 20/21, July 1981 -April, 1982.

(ix) Catalogue of Management Train-ing Films, 4th rev. ed.

(x) Courses for the Development ofManagement - Training Pro-gramme 1983.

(xi) Proc. of the National Seminar onProductivity, 5 - 6 April, 1982.

Public Relations and Publicity

Efforts to promote and publicise theCentre's activities through the media oftelevision, radio, newspapers were em-phasised through public relations andpublicity campaigns.

The Centre's services in the form oftraining courses, seminars/workshops,talks, advisory and follow-up serviceswere offered to the public by way ofadvertisements in the papers and localnews throughout the country.

The Centre's public relations pro-gramme also included the hosting oflocal and overseas visitors and localstudy groups who came to view the ac-tivities of the Centre.

25

COURSES CONDUCTED IN 1982BY NPC (HEADQUARTERS)

Courses/Seminar No. ofCourses

No. ofParticipants

MMUI(EDP I)

BUMIPUTRA SERVICES SECTION

Pra-MMU*(Pre-EDP)M M U - I(EDP -1)MMU - KEMENTAH(EDP - KEMENTAH)MMU - KPP**(EDP - KPP)MMU - BPMB*** dll.(EDP - BPMB)Pengurusan Runcit(Retail Management)Simpan Kira-Kira(Book-keeping)

Pengurusan Kewangan(Financial Management)Kaedah Penentuan KosPembinaan(Basic Construction Course)Bengkel Usahawan(Entrepreneur Workshop)KUPP I****(EDP Courses for Development Officers)KUPP II(EDP COurses for Development Officers)Kursus MMU II - MARDEC(EDP II - MARDEC)

MMU II(EDP II)

19

12

7

1

4

1

7

1

6

17

1

2

619

575

127

356

523

25

19

78 2,249

*MMU — Melahir dan Membena Usahawan(Entrepreneurial Development Programme)

**KPP — Kementerian Perdagangan dan Perindustrian(Ministry of Trade and Industry)

***BPMB — Bank Pembangunan Malaysia Bhd.(Malaysian Development Bank Ltd.)

****KUPP — Kursus-kursus untuk Pegawai-Pegawai Pembangunan(Courses for Development Officers)

26

_ . . No. of No. ofCourses/seminar participants

INDUSTRIAL ENGINEERING

Rancangan Daya Pengeluaran (SJSB*) 28 700(Productivity Programme)Menyenangkan Kerja 2 23(Job Simplification)Program Meningkatkan Daya I 5Pengeluaran yang Pertama di dalam'Perancangan dan PengawasanPengeluaran'(1st Productivity Improvement Programmein 'Production Planning and Control')Seminar 'Keselamatan Perusahaan(Kilang Felda) 1 26(Industrial Safety Seminar)

Keselamatan Perusahaan (PCM) 4 55(Industrial Safety)Seminar 'Daya Pengeluaran' (SJSB) 1 23(Seminar on Productivity)Pengurusan Fail & Rekod 3 67(Filing & Records Management)Teknik dan Cara-Cara Pentadbiran — 1 18(Shell (M) Bhd.)(Administratives Methods and Technique)Kawalan Mutu 1 24(Quality Control)Perancangan & Pengawasan Pengeluaran 1 9(Production Planning & Control)Program Meningkatkan Daya 1 8Pengeluaran yang Ketiga di dalamPengajian Kerja (3rd ProductivityImprovement Programme in 'WorkStudy1)Keselamatan Perusahaan II 3 70(Industrial Safety II)Organisasi dan Kaedah 3 70(Organisation & Methods)Pengurusan Setor dan Stok 1 21(Stock &. Stores Management)Menyenangkan Kerja 1 16(Job Simplification)

Keselamatan Perusahaan I (Melaka) 3 44(Industrial Safety I)

27

Courses/Seminar


Organisasi &. Kaedah(Organisation SL Methods)Seminar 'Kajian Penggunaan TenagaManusia &L jentera* Aktiviti Contoh(Seminar 'Labour &. MachineryUtilizationPengurusan Kilang (MARA Taiping)(Factory Management)'7th Agro-Basec Industrial DevelopmentProgramme' (Organised by INTAN)

LOW COST AUTOMATION (LCA)

L.C.A.L.C.A. 2

MANAGEMENT ACCOUNTING

Pengawasan Belanjawan(Budgetary Control)Pengenalan Perakaunan(Introduction to Accounting)

Pengurusan Perakaunan(Kem. Kemajuan Tanah & Wilayah)Pengenalan Perakaunan Untuk Pegawai-Pegawai Eksekutif — (Felda Kilang)(Basic Accounting for Executives)Simpan Kira-Kira I (FAMA)(Book-keeping I)Simpan Kira-Kira II(Book-keeping II)Simpan Kira-Kira I(Book-keeping I)Simpanan Kira-Kira II (FAMA)(Book-keeping II)

No. ofCourses

1

1

I

1

57

64

10

1

3

1

1

1

1

1

1

No. ofParticipants

24

140

60

60

1,365

3520

55

5

65

9

7

24

24

26

27

28

-, ,_ . No. of No. ofCourses/seminar ,-, r> ,.• • .Courses rarticipants


Teknik Pengurusan Kewangan — (Shell 1 16(M) Bhd.)(Financial Management Technique)Pengurusan Kewangan Asas 1 21(Maktab Perhutanan Kepong)Seminar 'Memahami Penyataan 1 29Kewangan — MOPGC(Seminar 'Understanding of FinancialStatement)'Seminar 'Belanjawan Penjualan1 (YeoHiap Seng Sdn. Bhd.) 1 14(Seminar 'Sales Budget')Simpan Kira-Kira (FAMA) 1 21(Book-keeping)Seminar 'Interpretasi Laporan Kewangan' 1 6(Seminar 'Interpretation of FinancialReport') ____ _____

16 294

SALES AND MARKETING

Pengenalan Pemasaran (FAMA) 4 184(Introduction to Marketing Management)Pengurusan Kedai Runcit (FAMA) 4 184(Retail Management)Pengurusan Penjualan 2 15(Sales Management)Pengenalan Pengurusan Pemasaran 1 10(Introduction to Marketing Management)Pengurusan Perniagaan (Fe'lda Niaga) 1 18(Business Management)Tatacara Import &. Dokumentasi 1 11(Import Procedures & Documentation)Pengurusan Pemasaran — (Shell (M) 1 15Bhd.)(Marketing Management)Kursus Pengedaran (MARA) 1 30Kemajuan Penjualan — (United Detergent 1 36Industries — Melaka)(Sales Development)

29

~ .„ . No. of No. ofCourses/seminar „, „ . .Courses Participants

SALES AND MARKETING

Seminar 'Export Financing' 1 61Pengurusan Pemasaran (Majuikan) 1 22(Marketing Management)Kejurujualan 1 11(Salesmanship)'Customer Relations' — (Kah Motor) 1 15Kemajuan Penjualan — (Yeo Hiap SengSdn. Bhd.)(Sales Development) 1 14Kejurujualan (FAMA) 1 29(Salesmanship) ____ _______

22 655

MANAGEMENT DEVELOPMENT

Pimpinan & Perhubungan SesamaManusia 4 66(Leadership &. Human Relations)Seminar 'Motivation' (MARA) 1 78Kursus Untuk Jurulatih - (PUSPATI) 1 20(Training of Trainers)Organisasi & Kumpulan Kerja - (SJSB) 28 700(Organisation & Work Study)

Komunikasi - (SJSB) 28 700(Communication)Komunikasi - (LLN) 1 18(Communication)Motivasi &. Kepuasan Kerja — (LLN) 3 54(Motivation &, Job Satisfaction)Pimpinan, Perhubungan & Dorongan 1 29Sesama Manusia — (Bank Negara)(Leadership, Human Relations &.Motivation)Kepimpinan &L Perhubungan Sesama 2 35Manusia Untuk Pengurus(Leadership & Human Relations forManagers)Seminar 'Management Principles' 1 10(Koperasi Polis DiRaja)

30

„ ,r . No. of No. ofCourses/csemmflr _ . .Courses Participants


Latihan Methodologi I 1 15(Training Methodology I)Kepimpinan & Perhubungan Sesama 1 7Manusia Untuk Pengurus — (LPKM)(Leadership & Human Relations forManagers)Daya Pengeluaran Untuk Penyelia (SJSB) 1 27(Productivity for Supervisors)Kursus Untuk Jurulatih — (Carlsberg 2 22Brewery (M) Bhd.)(Training of Trainers)Seminar 'Pengurusan Kakit?ngan & 1 16Proses Pengurusan' (Maktab PerhutananKepong)(Staff Management fit Process ofManagement)Seminar 'Motivasi, Kepuasan Kerja St 1 16Komunikasi1 (Maktab Perhutanan Kepong)(Motivation, Job Satisfaction &Communication)Kepimpinan & Perhubungan Sesama 1 28Manusia - (SIRIM)(Leadership &. Human Relations)Motivasi &. Kepuasan Kerja 2 45(Motivation & Job Satisfaction)Penyelia Sebagai Jurulatih & Pengajar 4 65(LLN)(Supervisor as Trainer & Instructor)Pengurusan Asas (Felda Kilang) 1 16(Basic Management)'Organisational Communication' (LLN) 1 17Seminar 'Motivasi & Perhubungan 1 24Sesama Manusia — (Felda Kilang)(Seminar 'Motivation &. HumanRelations')Seminar 'Komunikasi & Motivasi' — 1 15(PCM)(Seminar 'Communication &. Motivation)Pengenalan Pengurusan Personnel 1 13(Introduction to Personnel Management)

31

Courses /Seminar


Penyelia Sebagai Jurulatih &. Pengajar(Supervisor as a Trainer &L Instructor)Kepimpinan &L Perhubungan SesamaManusia — (LLN)(Leadership &. Human Relations)Komunikasi Perniagaan yang Berkesan(Effective Business Communication)Seminar 'Kepimpinan' — (AsiaAutomobile Sdn. Bhd.)(Seminar 'Leadership')Penyeliaan &. Pentadbiran Pejabat (DBF)(Supervisory &. Office Administration)Pemilihan Kakitangan yang Berkesan(Effective Staff Selection)Latihan Methodologi II(Training Methodology II)'Groupwork &. Discussion Leading' —(LLN)Seminar 'Latihan Kepimpinan' (BerjayaKawat)(Leadership Training)'Interpersonal Communication'Motivasi &. Daya Pengeluaran — (MMC)(Motivation &. Productivity)Pimpinan &L Perhubungan SesamaManusia (UPM)(Leadership & Human Relations)Seminar 'Kepimpinan Belia Kebangsaan*

Komunikasi(Communication)

INDUSTRIAL RELATIONS

Mengendalikan Rungutan(Grievance Handling)Penyelia Lanjutan — (Felda Kilang)(Supervisory)Kursus Pekerja (SJSB)(Course for Workers)

No. ofCourses

1

3

1

1

1

1

1

1

1

11

1

11

105

2

1

28

No. ofParticipants

23

53

22

35

23

11

15

18

22

913

23

10018

2,421

11

18

700

32

No. of No. of________Courses/Seminar__________Courses Participants


Mengendalikan Rungutan 1 11(Grievance Handling)Per. Perusahaan Untuk Penyelia (Kilang 1 16Felda)(Industrial Relations for Supervisors)'Domestic Inquiry Procedures' 2 16Perhubungan Perusahaan Untuk Pegawai- 2 23Pegawai Eksekutif Pekerja(Industrial Relations for Trade UnionExecutives)Perhubungan Perusahaan untuk Penyelia 3 29(Industrial Relations for Supervisors)Kursus Perhubungan Perusahaan — 1 15(Guthrie Sdn. Bhd.)(Industrial Relations Course)Perhubungan Perusahaan Untuk Penyelia 1 7(Kern. Kemajuan Tanah &. Wilayah)(Industrial Relations for Supervisors)Tatacara Penyiasatan I 11(Domestic Inquiry Procedures)Perhubungan Perusahaan & Undang- 2 24Undang Buruh(Industrial Relations & Labour Law)'Domestic Inquiry Procedures' (Motorolla) 1 20Disiplin dalam Industri 1 10(Discipline In Industry)'Collective Bargaining & Negotiation 1 25Procedures'Mengendalikan Rungutan (UPM) 1 19(Grievance Handling)'Negotiating Skills in Purchasing* (Felda) 1 30Disiplin dalam Industri 1 8(Discipline In Industry)Perhubungan Perusahaan — (MCIS) 2 25(Industrial Relations)'Discipline & Domestic Inquiry 1 15Procedures' (Plaza Hotel) ____ _______

54 1,033

33

No. of No, of________Courses/Seminar___________Courses Participants

TOURIST INDUSTRY

Kepimpinan &L Perhubungan Pelanggan 2 27(Hotel Ria)(Leadership &L Customer Relations)Teknik Penyeliaan Khas — (Hotel Ria) 1 14(Special Supervisory Technique)Teknik Penyeliaan Khas — (Subang 1 10View)(Special Supervisory Technique)Kepimpinan &. Perhubungan Pelanggan 1 13(Leadership & Customer Relations)Perkhidmatan di Restoran 1 10(Restaurant Services)Pengurusan Kedai Makan 2 40(Restaurant Management)Kepimpinan &L Perhubungan Pelanggan 1 16— (Genting Hotel)(Leadership & Customer Relations)Kepimpinan &. Perhubungan Pelanggan 1 30- (HRSC)(Leadership 6*. Customer Relations)Teknik Penyeliaan Khas - (HRSC) 1 27(Special Supervisory Technique)Perkhidmatan di Restoran - (HRSC) 1 24(Restaurant Services)'Front Office Operation' - (HRSC) 1 13Pengurusan Dapur — (HRSC) 1 21(Kitchen Management)'Supervisory Housekeeping' — (HRSC) 1 14'Beverage Management' - (HRSC) 1 19Pengenalan Pengurasan Pelancungan — 1 9(HRSC)(Introduction to Tourism Management)Pengurusan Kedai Makan (RISDA) 1 22(Restaurant Management)Aspek-Aspek Operasi Makanan & 1 9Minuman (HRSC)(Aspects of Food & Beverage Operation)'Aspects of Rooms Operation' - (HRSC) 1 18'Marketing in the Hospitality Industry(HRSC) 1 28

34

~ /c . No. of No. ofCourses/oemmar „ ~ . .Courses participants

TOURIST INDUSTRY

Pengenalan Pengurusan Kakitangan 1 29(HRSC)(Introduction to Staff Management)'Introduction of Accounting in the 1 27Hospitality Industry' - (HRSC)

23 420

35

COURSES CONDUCTED IN NPCREGIONAL OFFICES IN 1982East Coast Regional Office (Pahang, Trengganu, Kelantan)

Courses/Seminar No. ofCourses

No. ofParticipant

BUMIPUTRA SERVICES

Pra - MMU*(Pre - EDP)MMU-I(EDP I)MMU - KEMENTAH(EDP - Min. of Defence)Pengurusan Kedai Runcit(Retail Management)Simpan Kira-Kira(Book-keeping)Pengurusan Kewangan(Financial Management)Seminar MIDFBengkel Usahawan(Entreprenuer Workshop)

MMU I(EDP I)

MMUH(EDP H)

36

*MMU — Melahir dan Membena Usahawan*EDP — Entrepenuer Development Programme

226

311

217

160

922


Menyenangkan Kerja(Job Simplification)Keselamatan Perusahaan(Industrial Safety)Seminar 'Keselamatan Perusahaan Khas'(Felda Kilang)(Industrial Safety)Pengurusan Fail & Rekod(Filing &. Record Management)

22

18

48

50

36

No. of No. of_________Courses/Seminar__________Courses Participants


Organisasi &. Kaedah 1 30(Organisation & Method)Seminar 'Kumpulan Kawalan Mutu' 2 73(Seminar 'Quality Control Circles'

11 241


Pengenalan Perakaunan 4 66(Introduction to Accounting)Pengurusan Kewangan 3 46(Financial Management)Pengenalan Pengendalian Perakaunan 1 8(Introduction to Accounting Practices)

120

SALES & MARKETING

Kursus Kejurujualan 3 72(Salesmanship)Pengurusan Kedai Runcit 2 40(Retail Management)Pengenalan Pengurusan Pemasaran 2 37(Introduction to Marketing Management) ———— _____

7 149


Pimpinan &. Perhubungan SesamaManusia 4 65(Leadership &. Human Relations)Seminar 'Pimpinan & Perhubungan 2 73Sesama Manusia'(Leadership & Human Relations Seminar)

37

No. of No. of________Courses/Seminar__________Courses Participants


Proses Pengurusan Organisasi 1 17(Organisation Management Process)Melatih Pekerja Bawahan &L 1 18Perbincangan Kumpulan{Training Workers & Group Discussion)Perbincangan Am &. Komunikasi 1 18(General Discussion &L Communication)Seminar 'Motivasi &. Kepuasan Kerja' 1 12(Seminar 'Motivation & Job Satisfaction') ____ ______

10 203


Perhubungan Perusahaan Untuk 2 19Penyelia(Industrial Relations for Supervisors)Mengendalikan Rungutan 1 6(Grievance Handling)Perhubungan Perusahaan 1 18(Industrial Relations) ____ ____

4 43

TOURIST INDUSTRY

Kepimpinan St Perhubungan Pelanggan l 11Leadership &. Customer Relation)Teknik Penyeliaan Khas 1 10(Special Supervisory Technique")Pengurusan Kedai Makan 2 41(Restaurant Management) ____ ____

4 62

38

Northern Region (Perils, Kedah, Penang)

Courses/Seminar No. of No. ofCourses Participants

BUMIPUTRA SERVICES

MMU- 1(EDP I)MMU - KEMENTAH(EDP - Min. of Defence)Simpan Kira-Kira(Book-keeping)Kewangan(Finance Course)Seminar MIDFBengkel Usahawan(EDP Workshop)

MMU I(EDP I)

MMU II(EDP H)

,0 ]

27

268

272

95

635


(Inventory Management)Pengajian Kerja(Work Study)Perancangan &. Pengawasan Pengeluaran(Production Pelanning &L Contro!)Pengurusan Fail fit Rekod(Filling &. Records Management)Kawalan Mutu(Quality Control)Keselamatan Perusahaan I(Industrial Safety I)Organisasi & Kaedah(Organisation & Methods)Pengurusan Fail &L Rekod(Filing & Record Management)Organisasi & Kaedah(Organisation SL Method)Keselamatan Perusahaan II(Industrial Safety II)

198

33

15

9

16

8

10

24

13

II 155

39

Courses/Seminar


Asas Perakaunan(Basic Accounting)Perakaunan Melalui Belanjawan(Accounting Through Budget)'Costing TPengawalan & Pengurangan Harga(Cost Reduction &. Control)'Costing II'

SALES &. MARKETING

Kejurujualan(Salesmanship)Pengurusan Kedai Runcit(Retail Management)Pengurusan PengedaranKursus Kejurujualan(Salesmanship)Pengurusan Pemasaran(Marketing Management)Taracara Export & Import(Export & Import Procedure)

MANAGEMENT DEVELOPMENTKepimpinan &. Perhubungan SesamaManusla(Leadership &L Human Relations)Kepimpinan & Perhubungan SesamaManusia untuk Pengurus(Leadership & Human Relarions forManagers)Motivasi dan Kepuasan Kerja(Motivation and Job Satisfaction)'Groupwork and Discussion Leading'

No. ofCourses

1

1

11

1

5

1

1

13

2

1

9

1

1

2

1

No. ofParticipants

30

30

614

13

93

7

35

2472

47

30

215

19

16

30

9

40

No. of No. of_________Courses/Seminar__________Courses Participants


Pengurusan Untuk Penyelia 2 34(Management for Supervisors)Kepimpinan (JCC) 1 15(Leadership)

Penyelia Sebagai Jurulatih dan Pengajar 1 12(Supervisor as Trainer & Instructor)

Pengenalan Pengurusan Personal 1 17(Introduction to Personnel Management) ____ ______

10 152


Perhubungan Perusahaan Untuk Penyelia 1 9Industrial Relations for Supervisors)Domestic Enquiry Procedures 2 21

30

TOURIST INDUSTRY

Teknik Penyeliaan Khas 1 20(Special Supervisory Technique)'Front Office Procedures' 1 10

2 30

41

Southern Region (Johor & Melaka)

_, ._ No. of No.ofCourses/Semmar Coursfis Participants

BUMIPUTRA SERVICES

MMU- 1(EDP I)

fc

Simpan Kira-Kira(Book-keeping)Kewangan(Finance Course)

Bengkel Usahawan(EDP Workshop)

6 210

\

4MMU II 114

* (EDP II) t "

i

5 138

16 462


Pengurusan Fail &. Rekod 1 16(Filing &. Record Management)Pengurusan Fail &. Rekod 1 19(Filing &. Record Management)Seminar 'Keselamatan Perusahaan' 1 34(Industrial Safety)Menyenangkan Kerja(Job Simplification)

1 23

Keselamatan Perusahaan 1 23(Industrial Safety)Organisasi &L Kaedah 1 28(Organisation & Method)

6 143


Memulakan PerniagaanDokumentasi

Ekspot & 1 7

(Setting up Export Business &.Documentation)

42

„ ,„ . No. of No. ofCourses/Seminar _ _ . ._____________________________Courses____Participants


Pengurusan Kewangan 1 18(Financial Management)Pengenalan Perakaunan 1 11(Introduction to Accounting) ____ ——————

3 36

SALES AND MARKETING

Memulakan Perniagaan Ekspot &L 1 8Dokumentasi(Setting up Export Business &.Documentation)Pengurusan Pemasaran 1 10(Marketing Management)Kejurujualan 1 31(Salesmanship) ____ ___

3 49


Kepimpinan &. Perhubungan Sesama 1 19Manusia Untuk Penyelia(Leadership & Human Relations forSupervisors)Pengurusan Untuk Pengurus 1 22(Management for Managers)Peranan Penyelia &L Komunikasi 2 39(Supervisor &. Communication)Penyelia Sebagai Jurulatih & Pengajar 1 12(Supervisor as a Trainer & Instructor)Pimpinan &. Perhubungan Sesama 2 48Manusia(Leadership 6t Human Relations)Penyelia sebagai Jurulatih &. Pengajar 2 26(Supervisor as a Trainer &. Instructor)Kepimpinan &. Perhubungan Sesama 2 25Manusia(Leadership &L Human Relations)

43

No. of No. of-, n • •Courses Participants


Pengurusan Am I 23(General Management)Melatih Pekerja Bawahan 1 23{Training Workers) ____

13 237


Perhubungan Perusahaan Untuk Pegawai- 1 8Pegawai Kesatuan Sekerja(Industrial Relations for Trade UnionExecutives)Disiplin Dalatn Industri 1 7(Discipline In Industry)Perhubungan Perusahaan Untuk Penyelia 2 24(Industrial Relations for Supervisors)Perhubungan Perusahaan 1 23(Industrial Relations) ———— ___

5 62

TOURIST INDUSTRY

Pengurusan Kedai Makan 1 H(Restaurant Management) === = = = % =

44

Sarawak/Sabah — Kuching

Courses/SeminarNo. ofCourses

No. ofParticipants

BUMIPUTRA SERVICES

Pra - MMU(Pre - EDP)MMU- 1(EDP I)Runcit(Retail)Pemasaran(Marketing)Simpan Kira-Kira MMU II(Book-keeping) " (EDP II)Kewangan(Finance)Pembinaan(Construction)Bengkel Usahawan(EDP Workshop)KUPP - I(Course for Development Officers I)KUPP - II(Course for Development Officers II)KUPP - III(Course for DevelopmentOfficers III)JurujualSalesmanship)

1

7

6

2

3

6

10

3

18

166

464

43

10

40 701


Pengurusan Fail & Rekod(Filing St Records Management)

Pengurusan Fail & Rekod(Filing & Record Management)Keselamatan Perusahaan I(Industrial Safety I)Keselamatan Perusahaan II(Industrial Safety II)

13

32

83

65

45

225

45

Courses /Seminar


Pengurusan Kewangan(Financial Management)Pengenalan Perakaunan(Introduction to Accounting)Pengurusan Kewangan I(Financial Management IJPengurusan Kewangan II(Financial Management II)Mendidik Kakitangan Perakaunan Rendah(Developing Junior Accounting Staff)

SALES & MARKETINGPengenalan Pengurusan Pemasaran(Introduction to Marketing Management)Pengurusan Kedai Runcit(Retail Management)Strategi Pemasaran(Marketing Strategy)Pengenalan Pengurusan Pemasaran(Introduction to Marketing Management)Kejurujualan(Salesmanship)

MANAGEMENT DEVELOPMENTKursus Kepimpinan untuk Wanita(Leadership Courses for ladies)Kepimpinan & Perhubungan Sesama Manusia(Leadership & Human Relations)Kepimpinan Perhubungan Manusiauntuk Pengurus(Leadership & Human Relations /or Managers)'Groupwork & Discussion Leading'

No. ofCourses

3

1

1

1

1

7

2

4

2

1

1

10

2

2

2

1

No. ofParticipants

51

13

19

15

15

113

42

101

27

16

19

205

179

20

25

17

46

r K • No*ofCourses/Semmar Coun«


Kepimpinan & Perhubungan Sesama 1Manusia Untuk Penyelia(Leadership &. Human Relations forSupervisors)

8


Disiplin Dalam Industri 3(Discipline in Industry)Perhubungan Perusahaan Untuk Pegawai- 1Pegawai Kesatuan Kerja(Industrial Relations for Trade UnionExecutives)Tatacara Penyiasatan I(Domestic Inquiry Procedure)Mengendalikan Rungutan 1(Grievance Handling)'Domestic Enquiry Procedures' 1

7

TOURIST INDUSTRY

Pengurusan Kedai Makan 4

No. ofParticipants

9

250

35

12

14

13

23

97

62

47

PROGRAMMES JOINTLY ORGANISED BY THE CENTREAND THE MALAYSIAN ASSOCIATION OF PRODUCTIVITY

(MAP)

The Malaysian Association of Productivity (MAP) continued to work closely withthe Centre through the MAP branches in Peninsular Malaysia, Sabah and Sarawak.

The Association organised training programmes in collaboration with the Centreduring 1982 as follows:

Courses/Seminar

Human Relations and Motivation for SupervisorsFiling and Records ManagementThe Art of Effective SellingPimpinan dan Perhubungan Sesama ManusiaLeadership and Human RelationsStores ManagementOffice ManagementJob SimplicationEffective Instruction and TrainingMethods for SupervisorsAccident Prevention in Factories

Total:

No. ofCourses

413332111

120

No. ofParticipants

688

36456547121222

15330

48

NOTABLE EVENTS 1982

1. The National Productivity Campaign has been sucessfully spearheaded by theNational Seminar on Productivity launched by the Prime Minister, YAB DatoSeri Dr. Mahathir Mohamad, on the 5th of April 1982.

2. YB Dato' Musa Hitam, Deputy Prime Minister, officiated the openingceremony of a National Workshop on Productivity on the 18th of June 1982.

3. The Deputy Prime Ministertof Cook Islands, H.E. Dr. Pupuke Robati and wife,made on official visit to the Centre on the 16th of September 1982 and was briefedon its activities by the Director.

4. Ceremony to mark the official signing of a contract on Advisory Services betweenNational Productivity Centre and KELTRA Holding Sdn. Bhd. was held on the8th of October, 1982.

5. YBM Tg. Dato' Ahmad Rithaudeen Al Haj, Minister of Trade & Industryofficiated the opening ceremony of Quality Control Circles (QCC) Seminar on the4th November 1982 at NPC.

6. YBM Tg. Dato1 Ahmad Rithaudeen Al Haj, Minister of Trade and Industry,officiated the opening ceremony of 'Activity Sampling Study1 Seminaron the 9th of November 1982.

7. The Minister of Trade and Industry, YBM Tg- Dato' Ahmad Rithaudeen Al Haj,presented certificates to 27 participants of the 5th Hotel RestaurantSupervisory Certificate (HRSC) course on the 20th of December 1982.

49

ACKNOWLEDGEMENTS

The Council wishes to record its ap-preciaton and thanks to thefollowing:—The' Federal and StateGovernments.The Governments of the FederalRepublic of Germany, UnitedKingdom, Canada, Netherlandsand Austria.The United Nations DevelopmentProgramme, the Asian Productivi-ty Organisation and the ColomboPlan.Organisations and Individuals whohave extended their co-operationand assistance.The Malaysian Association ofProductivity.The Press, Radio and TelevisionMalaysia.

50

FINANCIAL REPORT

REPORT OF THE AUDITOR-GENERAL ON THEACCOUNTS OF THE NATIONAL PRODUCTIVITY

COUNCIL FOR THE YEAR ENDED 31ST DECEMBER, 1982

The attached Balance Sheet, Statement of Income and Expenditure togetherwith the Notes thereon have been examined under my direction in accordancewith the Audit Act, 1957. All the information and explanations requiredhave been obtained.

In my opinion the Balance Sheet, Statement of Income and Expendituretogether iwth the Notes are properly drawn up so as to show a true and fairview of the financial position of the National Productivity Council as at 31 stDecember, 1982 and of its transactions for the year ended on the date.

(Tan Chye Biow)for AUDITOR-GENERAL.

KUALA LUMPUR.31st March, 1983.

51

Cnto

515.056507,552

1.065.9901,573,542

780,0001,421,0003,774,542

NATIONAL PRODUCTIVITY COUNCILBALANCE SHEET AS AT 31ST DECEMBER, 1982

ACCUMALATED FUND NOTE $ $OPERATING FUND

Balance as at 1st JanuaryLess: Transfer to Vehicle

Loan FundAdjustment ofPrevious YearExpenses 1,424

Excess of Income OverExpenditureDEVELOPMENT FUNDVEHICLE LOAN FUNDHOUSING LOAN FUND

Represented by:CURRENT ASSETS

1.4241,572,1181.581,399

$

1,573,542

3,153,517801,335916,400969,000

5,840,252

DepositsVehicle LoansHousing LoansDebtorsLess: Provision for

Doubtful Debts

18,035856,512881,611

231,30822.000

OiOO

231,875104,739

4,7595,084

1,050,00011,797

571,1621.800

3,696,327

Advances to StaffPrepaymentAccrued InterestWork in ProgressFixed DepositsCash in TransitCash at BankPetty Cash

Less: CURRENTLIABILITIES

CreditorsCash at Bank

FIXED ASSETSLandFurniture and FittingsEquipment and MachinesMotor Vehicles

Cost174,705261,401393,88844,077

465,007

3,774,542

Date: 29th March 1983

874,071

209,30829,164

94413,29786,440

3,150,00047,012

303,9541.096

219,0471.571

AccumulatedDepreciation

121,650246,59842,326

410,574

5,597,373

220.618

Balance174,705139,751147,290

1,751

5,376,755

463,497

(IR. HAJI ARSHAD BIN HAJI MARSIDIDIRECTOR

NATIONAL PRODUCTIVITY CENTRE NATIONAL PRODUCTIVITY COUNCIL

NATIONAL PRODUCTIVITY COUNCIL

STATEMENT OF INCOME AND EXPENDITURE FOR THE YEAR ENDED 31ST DECEMBER, 1982

1981 INCOME5,505,856 Grant from Federal Government

80.000 Transfer to Vehicle Loan Fund5,425,856

1,026,37414,63064,03035,09138,16563,910

9001.243.1006,668,956

Training FeesConsultancyInterest on Housing and Vehicle LoansInterest on Fixed DepositsInterest from BanksMiscellaneous RevenueGifts and Donation from ILO/DANIDAGain on Sale of Asset

Less: EXPENDITURESalaries and WagesTravel and Transportation of PersonsTransportation of GoodsCommunicationUtilitiesRent

6,320,600136.400

1,063,6412,500

66,641170,94418,45954,1862,993

6,184,200

1.379.364

3,866,132595,09021,705

145,253125,531245,985

7,563,564

(Jl

77,027254,83348,030

376,9397,6806,705

122,86087,848

2745.602.9661,065,990

PrintingSupplies and MaterialsRepairs and MaintenanceProfessional and Other Services Purchased and HospitalityRenovation of New Branch OfficeInsurance and IndemnitiesInterest on LoanDepreciationLoss on Disposal of Asset

Excess of Income over Expenditure

65,905274,57358,413

393,326

99,29390,959

Date: 29 MARCH 1983

.5.982.165- 1,581,399

(IR. H^jTARSHALt BIN HAJl MARSIDI)DIRECTOR

NATIONAL PRODUCTIVITY CENTRE

SIAWAWI MAT AWDM

NATIONAL PRODUCTIVITY COUNCIL

1981

NATIONAL PRODUCTIVITY COUNCILNOTES TO THE ACCOUNT FOR THE YEAR ENDED 31ST DECEMBER, 1982

i. DEVELOPMENT FUND - $801,335Development Grant from Federal Government is to meet the:(i) Initial expenses on launching of the Hotel and Restaurant Training Institute $400,000(ii) Construction Cost of Headquarters Extension Building, Petaling Java 401,335

$801,335

2. VEHICLE LOAN FUND -$916,400

$ 340,000 Balance as at 1st January $780,00080,000 Add: Receipt from Federal Government 136,400

360,000 Transfer from Accumulated Fund — ____^$ 780,000 $916,400_ _ _ _ _ ^ HOUSING LOAN FUND - $969,000$1,571,000 Balance as at 1st January $1,421,000

150,000 Less: Repayment to Federal Government _____ 452,000$1,421,000 $969,000

4. LAND - $174,705The authority concerned had not yet effected the change of title in the name of the Council for the landwhich was purchased in the year 1979. Action is still being taken to effect the transfer in the name of theCouncil.

5. FIXED ASSETS - $463,497The value of Headquarters building and Its site, which was allocated by the Federal Government, has notbeen included under fixed assets because its value has not been determined by the Government. Also thetransfer of land title to the name of Council has not been effected by the Government.

6. CONTINGENT LIABILITY - $12,780A sum of $12,780 will be met for the payment of Harun Salary Arrears for ex-staff.

Appendix A

LAMPIRAN 'A*

RINGKASAN KURSUS DANSEMINAR 1982

(SUMMARY OF COURSES & SEMINARS 1982)

Kursus /Seminar(Courses/Seminar)

Bahagian Perkhidmatan Bumiputera(Bumiputra Services Section)

Pra-melahir dan membinaUsahawan

Melahir dan Membina Usahawan(EDPI)Melahir dan Membina Usahawan- KEMENTAHMelahir dan Membina Usahawan- KPMelahir dan Membina Usahawan-BPMBPengurusan Kedai RuncitStrategi Pengurusan PemasaranUntuk Peniaga KecilSimpan Ktra-Kira

Pengurusan KewanganKaedah Penentuan KosPembinaanSeminar 'ManagementAppreciation' — MIDFBengkel UsahawanKUPP IIMMUIIMeninggikan JualanKursus Untuk Pegawai-PegawaiMARDEC

Bilangan(No. of Courses)

29

48

9

1

4

82

279

18

3

352112

199

Bilangan Peserta(No. of Participants)

856

1,230

246

12

127

18330

625177356

109

931358

2019

4,964

58

Kursus/Seminar Bilangan Bilangan Peserta(Courses /Seminar) (No. of Courses) (No. of Participants)

Kejuruteraan Perusahaan(Industrial Engineering)

Rancangan Daya Pengeluaran 28 700(Jengka)Menyenangkan Kerja 5 68Seminar Keselamatan Perusahaan 3 74Khas Untuk Kilang FeldaKeselamatan Perusahaan 6 96Pengurusan Fail & Rekod 7 108Pengurusan Fail & Rekod 9 184(Filing &. Records Management)Kawalan Mutu 2 33(Quality Control)Perancangan dan Pengawasan 3 42Pengeluaran(Production Planning & Control)Keselamatan Perusahaan II 5 66(Industrial Safety II)Organisasi &. Kaedah 5 108(Organisation and Methods)

Keselamatan Perusahaan I 8 125(Industrial Safety I)

Organisasi 6t Kaedah 3 76Seminar 'Kumpulan Kawalan 2 73Mutu'(Seminar 'Quality ControlCircles')'Inventory Management' 1 19Pengajian Kerja 1 8(Work Study)

Seminar 'Keselamatan 1 34Perusahaan'Program Meningkatkan Daya 1 5Pengeluaran Yang Pertama didalam 'Perancangan &.Pengawasan Pengeluaran(1st. Productivity ImprovementProgramme in ProductionPlanning & Control)Seminar 'Daya Pengeluaran' 1 23(SJSB)

59

Kursus/Seminar Bilangan Bilangan Peserta(Courses/Seminar) (No. of Courses) (No. of Participant)

Kejuruteraan Perusahaan(Industrial Engineering)

Teknik dan Cara-cara 1 18Pentadbiran Shell (M) Bhd(Administratives Methods andTechniques Shell)Program Meningkatkan Daya 1 8Pengeluaran Yang Ketiga didalam 'Pengajian Kerja'(3rd Productivity ImprovementProgramme in 'Work Study')Pengurusan Setor & Stok 1 21(Stock & Stores Management)Menyenangkan Kerja 1 *"(Job Simplification)Seminar 'Kajian Penggunaan 1 HOTenaga Manusia dan Jentera'Aktiviti ContohSeminar 'Labour &. MachineryUtilization Study' ActivitySampling)Pengurusan Kilang (MARA — 1 24TAIPING)7th. Agro-Based Industrial 1 60Development Programme(Organised by INTAN)

98 2,129

Pengurusan Perakaunan(Management Accounting Section)

Pengenalan Perakaunan 9 155Pengurusan Kewangan 7 115Pengenalan Pengendalian 1 8Perakaunan(Introduction to Accounting)Practices)

Asas Perakaunan 1 30Perakaunan Melalui Belanjawan 1 30'Costing F 1 6

60

Kursus/Seminar Bilangan BUangan Peserta(Courses/Seminar) (No. of Courses) (No. of Participant)

Pengurusan Perakaunan(Management Accounting Section)

Pengawalan & Pengurangan 1 14Harga(Cost Reduction & Control)

'Costing IP 1 13Memulakan Perniagaan Ekspot & 1 7Dokumentasi(Setting up Export Business &Documentation)Pengurusan Kewangan I 1 19(Financial Management I)

Pengurusan Kewangan II 1 15(Financial Management II)Mendidik Kakitangan 1 15Perakaunan Rendah(Developing Junior AccountingStaff)Pengawasan Belanjawan 1 5(Budgetary Control)Pengurusan Perakaunan 1 9(Kementerian Kemajuan Tanah&. WilayahPerakaunan Asas Untuk Pegawai- 1 7Pegawai Eksekutif (Felda Kilang)(Basic Accounting for Executives)Simpan Kira-Kira I (FAMA) 1 24Simpan Kira-Kira II 1 24Simpan Kira-Kira I 1 26Simpan Kira-Kira II (FAMA) 1 27Teknik Pengurusan Kewangan 1 16(Shell (M) Bhd.)(Financial ManagementTechnique)Pengurusan Kewangan Asas 1 21(Maktab Perhutanan Kepong)Seminar 'Memahami Eenyata 1 29Kewangan (MOPGC)(Seminar 'Understanding of FinancialStatement')

61


Pengurusan Perakaunan

Seminar 'Belanjawan Penjualan 1 H(Yeo Hiap Seng Sdn. Bhd.)(Seminar 'Sales Budget')Simpan Kira-Kira (FAMA) 1 21

Seminar 'Interpretasi Laporan 1 6Kewangan*(Seminar 'Interpretation ofFinancial Report')

39 656

Jualan dan Pemasaran(Sales and Marketing)

Kursus Kejurujualan 8 204Pengurusan Kedai Runcit 11 360Pengenalan Pengurusan 4 79PemasaranKejurujualan 3 37(Salesmanship)Pengurusan Pengedaran 2 54Pengurusan Pemasaran 4 79Tatacara Eksport 'Import 1 30Memulakan Perniagaan Ekspc.t 1 8dan Dokumentasi(Setting up Export Business andDocumentation)Strategi Pemasaran 2 27Pengenalan Pengurusan 2 26Pemasaran(Introduction to MarketingManagement)Pengenalan Pemasaran (FAMA) 4 184Pengurusan Penjualan 2 15(Sales Management)Pengurusan Perniagaan (Felda 1 18Niaga)

62


Jualan dan Pemasaran(Sales and Marketing)

Tatacara Import & Dokumentasi 1 11(Import Procedures &Documentation)

Pengurusan Pemasaran (Shell (M) 1 15Bhd.)(Marketing Management)Kemajuan Penjualan (United 1 36Detergent Industries Melaka)(Sales Development)'Seminar 'Export Financing1 1 61'Customer Relations' (Koh 1 15Motor)Kemajuan Penjualan (Yeo Hiap 1 14Seng Sdn. Bhd.)(Sales Development)

51 1,273

Kemajuan Pengurusan(Management Development)

Pimpinan dan Perhubungan 12 2 2 1Sesama ManusiaSeminar 'Pimpinan — 2 73Perhubungan Sesama Manusia'Proses Pengurusan Organisasi 1 17Melatih Pekerja Bawahan & 1 18Perbincangan KumpulanPerbincangan Am & Komunikasi 1 1 8Seminar 'Motivasi dan Kepuasan 1 1 2Kerja'(Seminar 'Motivation and JobSatisfaction')Kepimpinan dan Perhubungan 6 83Sesama Manusia Untuk Pengurus(Leadership and Human Relationsfor Managers)Motivasi dan Kepuasan Kerja 7 129(Motivation and Job Satisfaction)

63



'Groupwork and Discussion 3 44Leading'Pengurusan Untuk Penyelia 2 34(Management for Supervisors)Kepimpinan (JCC) 1 15(Leadership)Penyelia sebagai Jurulatih &. 7 103PengajarPengenalan Pengurusan Personnel 2 30(Introduction to PersonnelManagement)Kepimpinan & Perhubungan 2 28Sesama Manusia Untuk Penyelia(Leadership & Human Relationsfor Supervisors)Pengurusan Untuk Pengurus 1 22(Management for Managers)Peranan Penyelia &. Komunikasi 2 39Penyelia sebagai Jurulatih dan 2 35Pengajar(Supervisor as a Trainer &.Instructor)Kepimpinan dan Perhubungan 8 126Sesama Manusia(Leadership and HumanRelations)Pengurusan Am 1 23Melatih Pekerja Bawahan 1 23Kursus Kepimpinan Untuk 2 179WanitaSeminar 'Motivasi' (MARA) 1 78(Seminar 'Motivation)Kursus untuk Jurulatih 3 42(Training of Trainers)Organisasi & Kumpulan Kerja 28 700(SJSB)Komunikasi (SJSB) 28 700Komunikasi — (LLN) 1 18(Communication)

64



Pimpinan, Perhubungan & 1 29Dorongan SesamaManusia (Bank Negara)Seminar 'Kaedah Pengurusan' — 1 10(Koperasi Polls Di Raja)(Seminar 'ManagementPrinciples')Larihan Methodologi I 1 15(Training Methodology I)Daya Pengeluaran Untuk 1 27Penyelia (SJSB)Seminar 'Pengurusan Kakitangan 1 16& Proses Pengurusan' (MaktabPerhutanan Kepong)Seminar 'Motivasi Kepuasan 1 16Kerja dan Komunikasi (MaktabPerhutanan Kepong)Pengurusan Asas (Felda Kilang) 1 16

'Organisational Communication 1 17(LLN)Seminar 'Motivasi &. 1 24Perhubungan Sesama Manusia'(Felda Kilang)(Seminar 'Motivation Si HumanRelations')Seminar 'Communication and 1 15Motivation' - (PCM)Seminar 'Communication andMotivation)Komunikasi Perniajjaan yang 1 22Berkesan(Effective BusinessCommunication)Seminar 'Kepimpinan' — (Asia 1 35Automobile Sdn. Bhd.)(Seminar 'Leadership')Penyelia &. Pentadbiran Pejabat 1 23(DBF)Pemilihan Kakitangan yang 1 11Berkesan(Effective Staff Selection)

65

Kursus/Seminar Bilangan BUangan Peserta(Courses/Seminar) (No. of Courses) (No. of Participants)


Latihan Methodologi II 1 15(Training Methodology II)Seminar 'Latihan Kepimpinan' 1 22(Berjaya Kawat)Komunikasi Interpersonal 1 9(Interpersonal Communication)Motivasi dan Daya Pengeluaran 1 13(MMC)(Motivation and Productivity)Seminar 'Kepimpinan Belia 1 100Kebangsaan'Komunikasi 1 18

146 3,263

Perhubungan Perusahaan(Industrial Relations)

Perhubungan Perusahaan untuk 4 42PenyeliaMengendalikan Rungutan 3 36Perhubungan Perusahaan 2 41Perhubungan Perusahaan untuk 6 62Penyelia(Industrial Relations forSupervisors)Domestic Enquiry Procedures 6 80Perhubungan Perusahaan untuk 1 8Pegawai-Pegawai KesatuanSekerjaDisiplin Dalam Industri 5 50Perhubungan Perusahaan untuk 3 35Pegawai-Pegawai Kesatuan Kerja(Industrial Relations for TradeUnion Executives)Tatacara Penyiasatan 2 25Mengendalikan Rungutan 3 24(Grievance Handling)

66

Kursus/Seminar Bilangan Bilangan Peserta(Courses/Seminar) (No. of Courses) (No. of Participants)

Perhubungan Perusahaan(Industrial Relations)

Penyelia Lanjutan (Kilang Felda) 1 18Kursus Pekerja (SJSB) 28 700Kursus Perhubungan Perusahaan 3 40(Industrial Relations Course)Perhubungan Perusahaan dan 2 24Undang-Undang Buruh(Industrial Relations and LabourLaw)Disiplin Dalam Industri 1 10Collective Bargaining & 1 25Negotiation Procedures'Negotiating Skills in Purchasing' 1 30(Felda)'Discipline and Domestic Inquiry 1 15Procedures' (Plaza Hotel) _____ ______

73 1,265

Perusahaan Pelancungan(Tourist Industry)

Kepimpinan dan Perhubungan 6 97Pelanggan(Leadership and CustomerRelations)Teknik Penyeliaan Khas 5 81(Special Supervisory Techniques)Pengurusan Kedai Makan 10 179'Front Office Procedures' 1 10Perkhidmatan Restoren (HRSC) 2 34(Restaurant Services)Front Office Operation (HRSC) 1 13Pengurusan Dapur (HRSC) 1 21(Kitchen Management)

'Supervisory Housekeeping' 1 14(HRSC)'Beverage Management' (HRSC) 1 19

67

Kursus/Seminar Bilangan Bilangan Peserta(Courses /Seminar) (No. of Courses) (No. of Partcipants)

Perusahaan Pelancungan(Tourist Industry)

Pergerakan Pengurusan 1 9Pelancungan (HRSC)(Introduction to TourismManagement)Aspek-Aspek Operasi Minuman 1 9dan Makanan (HRSC)(Aspect of Food BeverageOperation)'Marketing in the Hospitality 1 28Industry' (HRSC)'Aspect of Rooms Operation1 1 18(HRSC)Pergerakan Pengurusan 1 29Kakitangan (HRSC)(Introduction to StaffManagement)'Introduction to Accounting in 1 27the Hospitality Industry' (HRSC)

34 588

68

O1

NUMBER OF COURSES/SEMINARS AND PARTICIPANTS 1962-1982JUMLAH BILANGAN KURSUS/SEMINAR DAN PESERTA 1962-1982

APPENDIX B(LAMPIRAN B)

Number of Courses/SeminarJumWi Bilangan Kunus/Seminar

Number of Participants}umiah Bilonjjan Peserta

1,000 2.000 3,000 4,000 5.000 6,000 7,000 8,000 9,000 10,000 11,000 12,000 13,000 14,000 15,000 16,000

APPENDIX C(LAMPIRAN C)

DISTRIBUTION OF COURSES/SEMINARS AND PARTICIPANTS BY SECTIONS 1977 - 1982

PECAHAN KURSUS/SEMINAR DAN PESERTA-PESERTA MENGIKUTI BAHAGIAN 1977 - 1982DI SEMUA PEJABAT PPDN

BAHAG1AN

PerkhidtnatanBumiputera

Kejuruteraan Perusahaandan PerkhidmatanPerusahaan KecilAutomesyen KosRendah*

Perakaunan Pengurusan

Jualan dan Pemasaran

Ke ma juan Pengurusan

Perhubungan Perusahaan

Perusahaan Pelancungan

JUMLAH

1977A

123

47

-

28

34

61

36

12

341

B

3,083

865

-

498

917

967

523

223

7,076

1978

A

133

55

-

32

34

70,

31

18

373

B

3,504

1,038

-

596

909

1,304

485

157

8,029

1979

A

142

65

-

30

24

44

36

26

367

B

5,353

1,061

-

421

346

736

532

268

8,717

1980

A

169

67

-

31

32

77

35

25

436

B

5,139

1,169

-

465

427

1,343

484

310

9,337

1981

A

209

79

-

37

45

80

43

27

520

B

4,955

1,307

-

536

779

1,361

715

441

10,094

1982

A

197

98

10

39

51

146

73

34

648

B

4,964

2,129

55

656

1,273

3,263

1,265

588

14,193

A — Courses/Seminars(Kursus/Semin&r)

B — Participants(Peserta)

*Mulai tahun 1982 Automesyen Kos Rendah (LCA) ridak lagi ditempatkan di bawah Kejuruteraan Perusahaan.

ORGANISATION CHART OF NPC(Carta Organisasi PDPN)

APPENDIX DILAMPIRAN D)

DEPUTY DIRECTOR{Enrrepreneurial)Tmbalan Pengarah

(Kaixhowananl

DEPUTY DIRECTOR(MOT. DEV.)

Titnbalan Pfngfpah

DEPUTY DIRECTOR(MOT. CON)

Timbolan PtngiBah(Pfnwdingan'Khidmat)

NOM (Now):T(L>

MD(KP)

IR (PR)

Training (LoiiPerundjnfdnManagement Developi

M i Consu la^emt(Pemndinfon <Jon JCnidnvt Nasihat)Sain & MarketingIJualan & Pemataiant

(Pfruhaunan PenfbTuun)Industrial EnpnKring{KetUTUltraan

(AuiamtDtTi Ko>Sraff Management(Penffmwun Kakitanpin)Staff Development

tPijoboi Wiloyoli Kiuuuon)

Regional Office Johor Bahru(Ptjahat Wilayah Johor Bahn.)Regional Office Pcnang[F t̂ar WitiWi Prnang)Rfgionsl Office Kuehtog[Fejflbal WflavoA Kiichinfl

MARIS : Management Research &

(Pengunuan Peif/ttidilim 9 PukhdmaKm PenmMOT. ADVISORY

Kes

(STAFFING FOR 1982)PERJAWATAN BAGl TAHUN 1982

APPENDIX E(LAMP1RAN E)

The staffing position of the National Productivity Centre as at 31st Dec., 1982(Kedudukan kakitangan Pusat Daya Pengeluaran Negara pada 31hb. Dis., 1982 adalah seperti berikut:—)

No.(Bit)

1.

2.

3.

4.

5.

6.

7.

8.

Classification/Jau/atan

Director(Pengarah)

Deputy Director(Timbalan Pengarah)Assistant Director(Penolong Pengarah)Senior Training &. Investigating Officer(Pegawai Latlhan &. Penyiasatan Kanan)Secretary(Setiausaha)Accountant(Akauntan)Librarian(Pegawai Perpustakaan)Training and Investigating Officer(Pegawai Latihan & Penyiasatan)

Approved Post(Jawatan Yang

Diluluskan)

1

3

10

23

1

1

1

141

Post Filled(JawatanDipenuh)

1

3

ri2122

1

1

1<U78

Post Vacant(JawatanKosong)

—

3

1

—

—

—

&*i~ri

No,(Bit.)

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

Class ification/Jau'atan

Public Relations Officer(Pegawai Perhubungan Awam)Assistant Secretary(Penolong Setiausaha)Technical Assistant(Pembantu Teknik)Assistant Librarian(Penolong Pegawai Perpustakaan)Assistant Financial Officer(Penolong Pegawai Kewangan)Executive Officer(Pegawai Kerja)Assistant Statistical Officer(Penolong Pegawai Statistik)Chief Clerk(Ketua Kerani)Secretary II(Setiausaha II)Senior Financial Clerk(Pegawai Kerani Kewangan Kanan)

Approved PostOawatan Yang

Diluluskan)

1

2

1

1

1

•k*

1

1

1

1

Post FilledOawatanDipenuh)

1

2

—

—

1

-i>

1

1

1

1

Post VacantOawatanKosong)

—

1

1

—

—

—

—

_

—

No.

19.

20.

21.

22.

23.

24-

25.

26.

27.

28.

29.

Classificaticn/Jawatan

Technician(Juruteknik)Clerical Officer(Pegawai Kerani)Building Supervisor /mYAfvs-*(Penyelia Bangunan)Library Assistant(Pembantu Perpustakaan)Stenographer(Jurutrengkas)Cameraman/film(Jurukamera fllem)Special Grade Junior Technician(Juruteknik Rendah Tingkatan Khas)Junior Technician(Juruteknik Rendah)Junior Clerk(Kerani Rendah)Typist(Jurutaip)Telephone Operator(Operator Telefon)


Diluluskan)

A<%^

112

15

2

xT

/O9

3

16

2


3/*

/&

Ii

2

nX—

—/£>9

3/V-

45

2


1

—

—

—

1

2

-r——i

—

No.(Bil)

30.

31.

32.

33.

34.

35.

36.

37.

38.39.

40.

Classification/Jdu/atan

Machine Operator(Operator Mesin)Machine Operator(Tukang Mesin)Despatch Rider(Penghantar Cepat)File Searcher(Pencari Fail)Office Boy(Pelayan Pejabat)Library Attendant(Attendan Perpustakaan)Laboratory Attendant(Attendan Makmal)Cleaner(Pencuci)Chargemen Gr. IIFitter(Jurugegas)Gardener(Tukang Kebun)


Diluluskan)

1

1

1

1

14

1

1

4

11

1


1

1

1

1

i*yt

1

—

4

11

1


—

—

—

—

1

—

1

—

——

—

No.(Bil)

41.

42.

Classification/Jau/atan

WatchmanGaga)Driver(Drebar)


Diluluskan)

8

1

299


8

1

222

Post VacantQawatanKosong)

—

77

CT)

STAFF DEVELOPMENT(KEMAJUAN KAKITANGAN)

RECRUITMENT OF OFFICERS(PERLANTIKAN PEGAWAI-PEGAWA1)

APPENDIX F(LAMP/RAN FJ

No.(BO.)

1.

2.

3.

4.

5.

6.

7.

8.

Name(Nama)

Mohd. Nasir b. Shamsuddin

Aini bte Salleh

Leong Soe~¥ong

Mohd. Dashilah bin Alang Muhamad

Zahari Abdul Aziz

Wan Azmi Wan AH

Noriah Lectuar

Lulu Goh Joo Sim

Section(Bahagian)

Public Relations Officer(Pegawai Perhubungan Awam)Training &, Investigating Officer(Pegawai Latihan & Penyiasatan)Training & Investigating Officer(Pegawai Latihan &. Penyiasatan)Attachment Officer(Pegawai Sangkut)Attachment Officer(Pegawai Sangkut}Attachment Officer(Pegawai Sangkut)Training & Investigating Officer(Pegawai Latihan & Penyiasatan)Accountant(Akauntan)

Date(Tarikh)

15.3.1982

15.3.1982

5.5.1982

18.5.1982

18.5.1982

18.5.1982

1.6.1982

1.7.1982

oo

No.(Bil)

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

Name(Nama)

Nor Aliah Othman

Azmi bin Shaari

Ibrahim bin Ithnin

Hamidah bte Md. Yusoff

Mohd. Fazil Shuhaimi bin Haji Talib

Kamaludin bin Chin

Shahuren bte Ismail

Ishak bin Salleh

Othman Mahmood

Khoo Kim Ho

Section(Bahagian)

Training &. Investigating Officer(Pegawai Latihan & Penyiasatan)Assistant Secretary(Penolong Setiausaha)Assistant Secretary{Penolong Setiausaha)Public Relations Officer(Pegawai Perhubungan Awam)Training & Investigating Officer(Pegawai Latihan &. Penyiasatan}Training &. Investigating Officer(Pegawai Latihan 6t Penyiasatan)Training & Investigating Officer(Pegawai Latihan 6*. Penyiasatan)Training &. Investigating Officer(Pegawai Latihan &. Penyiasatan)Training &L Investigating Officer(Pegawai Latihan &. Penyiasatan)Training &L Investigating Officer{Pegawai Latihan &. Penyiasatan)

DateCTarikh)

8.7.1982

15.8.1982

2.8.1982

2.8.1982

2.8.1982

2.8.1982

2.8.1982

2.8.1982

2.8.1982

2.8.1982

No.(Bit)

19.

20.

21.

22.

23.

24.

25.

Name(Nama)

Mohd. Tahir Mohd. Noor

Muhamad Saufi Ahmad

Rokiah bte Aziz

Tengku Azmi b. Tengku Majid

Ramli bin Raya

Azmi bte Hamzah

Chong Huck Joo

Section(Bahagian)

Training &. Investigating Officer(Pegawai Latihan &. Penyiasatan)Training &. Investigating Officer(Pegawai Latihan &L Penyiasatan)Training &L Investigating Officer(Pegawai Latihan & Penyiasatan)Training & Investigating Officer(Pegawai Latihan & Penyiasatan)Training & Investigating Officer(Pegawai Latihan &. Penyiasatan)Training St. Investigating Officer(Pegawai Latihan &. Penyiasatan}Training &. Investigating Officer(Pegawai Latihan &. Penyiasatan)

Date(Tarikh)

2.8.1982

2.8.1982

2.8.1982

14.8.1982

16.8.1982

16.8.1982

1.9.1982

RECRUITMENT OF JUNIOR STAFFPERLAN77KAN KAKITANGAN RENDAH

APPENDIX FI(LAMP/RAN F I)

No.(Bil.)

Name(Nama)

Post Date

GOo

1. Ruslee bin Mokhtar2. Rosli bin Mat Dom3. Aidi bin Akob4. Perumah a/1 Krishnan5. Salbiah bte Mohd. Shah6. Lee Yew Moi7. Teo Ai Kiang8. Ganesan a/1 Alagan9. Razaman Sultan Daik

10. Kassim bin Yahya11. Roslah bte Md. Yusof12. Rozaini bte Ahmad13. Asiah bte Ramli14. Salbiah bte Mohd . Yusof15. Norhikma bte Adnan16. Saerah bte Abd. Manas17. Mohd. Yousof bin Besari18. Roshita bte Abd. Malek

Office Boy (Pelayan Pejabat)Office Boy (Pelayan Pejabat)Office Boy {Pelayan Pejabat)Watchman (Ja8a)Stenographer (Jurutrengkas)

Typist (Jurutaip)Clerical Officer (Pegawai Kerani)Watchman (Jaga)Watchman Gaga)Watchman (Jaga)Stenographer (Jurutrengkas)Stenographer Qurutrengkas)Stenographer (Jurutrengkas)Typist (Jurutaip)Typist (Jurutaip)Clerical Officer (Pegawai Kerani)Clerical Officer (Pegawai Kerani)Stenographer (Jurutrengkas)

1. 2.19821. 2.19821. 2.19821. 2.19821. 2.19821. 2.19821. 3.19821. 4.19821. 4.19821. 4.19821. 6.1982

15. 6.19821. 7.19821. 2.19821. 9.19821. 9.1982

16. 9.19821.12.1982

RESIGNATION - SENIOR & JUNIOR STAFFPERLETAKAN JAU7ATAN PEGA\S7AI-PEGA\S7AI & KAKITANGAN RENDAH

APPENDIX G(LAMP/RAN G)

No.(Bil.)

1.

2.

3.

4.

5.

6.

7.

8.

9.

Name(NamaJ

Noor Gayah Ahmad

Zadiah bte Zainal

A.T. Sundram

Puziah bte Mohd. Dom

Mohd. AH bin Mohd. Talib

Mohd. Nasir bin Shamsuddin

Rusnah bte Yusoff

Zailan Rose Hj. Kamaruddin

Rosnani bte Ibrahim

Section(Bahagian)

(Training &. Investigating Officer)(Pegawai Latihan & Penyiasatan)Training &. Investigating Officer{Pegawai Latihan &L Penyiasatan)

Senior Training & Investigating Officer(Pegawai Latihan 6*. Penyiasatan Kanan)

Training 6*. Investigating Officer(Pegawai Latihan &. Penyiasatan)Assistant Secretary(Penolong Setiausaha)

Public Relations Officer(Pegawai Perhubungan Awam

Training &. Investigating Officer(Pegawai Latihan & Penyiasatan

Assistant Librarian(Pen. Pegawai Perpustakaan)

Training & Investigating Officer(Pegawai Latihan & Penyiasatan)

DateCTarikk)

14. 3.1982

1. 5.1982

1. 6.1982

1. 6.1982

1. 6.1982

15. 6.1982

18. 6.1982

20. 6.1982

24. 7.1982

00

00

No.(Bil)

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

Name(Nama)

Faridah bte Ahmad Din

Ling Tai Nguong

Zahari Abdul Aziz

Mohd. Dashilah Alang Muhamad

Wan Azmi bin Wan AH

Zakaria b. Awang AH

Mohd. Hanapiah bin Abd. Rahman

Mohd. Shah bin Mohd Dan

Mohd. Haris bin Itam

Mohd. Iskandar Yusoof

Noriah bte Letuar

Aini bte Salleh

Section(Bahagian)

Training & Investigating Officer(Pegawai Latihan &. Penyiasatan)Training &. Investigating Officer(Pegawai Latihan &. PenyiasatanTraining SL Investigating Officer(Pegawai Latihan & Penyiasatan)Training &. Investigating Officer(Pegawai Latihan &. Penyiasatan)Training & Investigating Officer(Pegawai Latihan &. Penyiasatan)Training & Investigating Officer(Pegawai Latihan &. Penyiasatan)Training &. Investigating Officer(Pegawai Latihan & Penyiasatan)Training & Investigating Officer(Pegawai Latihan & Penyiasatan)Training & Investigating Officer(Pegawai Latihan &. PenyiasatanTraining & Investigating Officer(Pegawai Latihan &. Penyiasatan)Training 6k Investigating Officer(Pegawai Latihan &. Penyiasatan)Training & Investigating Officer(Pegawai Latihan &. Penyiasatan)

Date(Tarikh)

1. 8.1982

5. 8.1982

1. 9.1982

16. 9.1982

1.10.1982

24.10.1982

1.11.1982

1.11.1982

1.11.1982

3.12.1982

25.12.1982

27.12.1982

RESIGNATION(PERLETAKAN JAWATAN)

No.(Bil.)

1.2.3.4.5.6.

Name(Nanw)

Thean Lean ChengSamsuddin IbrahimLee Yew MoiNorizan bte MansorZainuddin NeetmatAsiah bte Ramli

Junior Staff(Kakitangan Rendah)

Stenographer (Jurutrengkas)Office Boy {Pelayan Pejabat)Typist (Jurutaip)

Clerical Officer (Pegawai Kerani)Electrician (Juruteknik Elektrik)

Stenographer (Jurutrengkas)

DateCTarikh)

27. 6.19821. 7-1982

15. 7.19821. 8.19821.11.19828.11.198200

SENIOR STAFF TRAINING(LATIHAN UNTUK PEGAV7AI)

APPENDIX H(LAMPIRAN H)

No.(Bil)

1.

2.

3.

4.

5.6.

7-8.9.

10.

11.

Name(Nama)

Anand Kumar Chand

Mohd. Shah Mohd.DanS. Sivapalan

Fakharuddin Md. Said

Abd. Aziz b. Ishak

Nik Zainiah NikAbd. Rahman

Aini bt. Idros

Yaakob bin IsaZakaria Ag. AH

V.S. Pandian

Apili b. Taib

Programme(Program)

Marketing Management& Physical Distribution

— same —

Production ManagementProgramme

Industrial ExtentionWork Programme

— same —Kursus AnalisaKualitatif CalunIjazah Lanjutan

— same —

— same —

— same —

Study Meeting OnProductivityMeasurement (APO)

ConstructionManagement CourseBuilding AdvisoryService London

Venue(Tempat)

Delft, Netherlands

— same —

— same —

— same —

— same —

INTAN

— same —

— same —

— same —Colombo, Sri Lanka

London

Date(Tarikh)

13th Jan - 10th June, 1982

— same —

— same —

— same —

— same —

llth Jan - 20th Feb, 1982

— same —

— same —— same —

8th Feb - 15th Feb, 1982

29th March - 19thJuly, 1982

Scholarship(Biasiswa)

Colombo Plan,Netherlands

— same —

— same —

— same —

— same —INTAN

— same —

— same —

— same —

PDPN

ILO/DANIDA

00

OO

No.(Bil.)

12.13.

14.

15.16.

17.

18.19.

20.21.

22.

23.

Name(Nama)

Rusdi b. MustaphaMokhtar b. Halim

Mustapha Abd. Kadir

Cecilia RobertNik Zainiah NikAbd. Rahman

Ghazi b. Zakaria

Wan Hassan Wan KadirAhmed Jaffar

Tan For SingKhalid Mat Din

Yep. b. Putih

Rusland Khatib

Programme(Program)

— same —Symposium On TourismManagement

Book Review: SocialPsychology ofOrganisation


Regional IndustrialDevelopment Course(RIDE)

— same —Low Cost Automationand ProductionManagement

— same —Kursus Penyelenggaraan,Penyeliaan Pokok HiasanSymposium OnConstructionMulti - Country Study -Mission On QualityControl Circles

Venue(Tempat)

— same —Katmandu, Nepal

MAMPU


Manila

— same —Manila

— same —Universiti PertanianMalaysiaSeoul, Korea

Seoul, KoreaTokyo, Japan

Date(Tarikh)

— same —8th March - 12th March,

1982

20th March, 1982


27th April - 30th Sept, '82

— same —14th April - 14th July, 1982

— same —13th April - 30th April, 1982

7th June - llth June, 1982

21th June -9th July, 1982


— same —

Asian ProductivityOrganisation (APO)

MAMPU


ISSI University ofPhillippines (NetherlandsScholarship)

— same —

— same —

— same —Universiti Pertanian

APO

APO

0001

No.(Bil)

24.

25.

26.21,28.29.

30.31.

32.

33.

34.35.

Name(Nama)

Othman Din

Faridah Ahmad Din

Mustapha SufaatFaridah Ahmad DinWan Lye YinAini Idros

Mohd. Zaki HamzahOthman Din

David Kuang Tai Chong

Yep bin Putih

Mustapha Abd. KadirSurin Leong Soo Yong

Programme(Program)

Bengkel CounsellingUntuk Institusi (Sekolah)Imaginal Training BookReview: The Motivationto work

— same —— same —— same —Masters Programme(Program Sarjana)— same —Seminar - WorkersMotivation (APOProgramme)Symposium On MarketResearch On ExportableProducts (APO Programme)Seminar KebangsaanPrestasi Pentadbiran &.Perkhidmatan

— same —Conference OnOccupational Health

Venue(Tempat)

Universiti KebangsaanMalaysiaINTAN

MAMPU— same —— same —Uni. KebangsaanMalaysia— same —Japan

Hong Kong

Uni. KebangsaanMalaysia

— same —Singapore

DateCTarikh)

3th June - 6th June, 1982

18th - 20th June, 1982

24th June, 1982— same —— same —

llth June- June, 1984

— same —5th - 30th July, 1982

9hb - 13hb Ogos, 1982

13th - 15th Aug., 1982

— same —5th - 10th Sept., 1982


PDPN

INTAN

MAMPU— same —— same —JPA

PDPNAPO

APO

UKM

— same —PDPN

No..(Bil.)

36.

37.

38.

39.

41.

42.

43.44.

45.46.

Name(Nama)

Shafee Hashim

Ahmad b. Berek

Jaafar b. Othman

Abd. Malek Jamaluddin

Ir. Hj. Arshad binHj. Marsidi

Tembon Ghani

P. KandiahV.S. Pandian

Azmi Hamzah

Suring Leong Soo

Programme(Program)

Certificate Course inFinancial Managementfor young ExecutivesWoksyop Samuel Undongsebagai satu falsafah danStrategi Latihan

Supervisory DevelopmentWorkshop (APOProgramme in Sri Lanka)Labour ManagementConsultation (APOProgramme)Conference — TheProductivity - TheAmerican Way'Symposium on SocialResponsibility - (APOProgramme)ARTDO ConferenceDemonstration ofATTACID, AseanAdvertising ManagementSimulation Using Apple 11Micro - ComputerNational QCC Convention

— same —

Venue(Tempat)

Madras, India

INTAN

Sri Lanka

Lahore, Pakistan

San Francisco, USA

New Delhi, India

Hong KongITM

K. Lumpur— same —

Date(Tarikh)

13th Sept. - 20th Oct. '82

28th - 30th October, '82

25th Oct - I2th Nov, 1982

1 3th - 17th November, '82

1st - 4th December, 1982

6th - 10th December, 1982

28th Nov - 5th Dec., 19826th December, 1982

18th December, 1982

— same —


Colombo Plan, India

INTAN

APO

APO

PDPN

APO

MAP/PDPNITM

IQCM— same —

PROMOTIONKENAIKAN PANGKAT

APPENDIX I(LAMPIRAN I)

No.(Bil)

1.

2.

3.

4.

5.6.

7.8.9.

10.11.12.

Name(Nama)

Ruslan bin Khatib

Lim Yew Chong

Tembon Ghani

Sugunarajah a/1 Ramalingam

Cecilia I. Robert

Nik Zainiah bte Nik AbdulRahmanMohd. Zaki bin HamzahR. Gokul Naidu

Mustapha bin SufaatKassim bin AhmadYaakob bin IsaHassan bin Sulaiman

Post(Jawatan)

Assistant Director(Penolong Pengarah)Assistant Director

(Penolong Pengarah}Senior Training &

Investigating Officer(Pegawai Latihan danPenyiasatan Kanan)

Training &.Investigating Officer(Pegawai Latihan &

Penyiasatan»!

tt

)>

I)

tl

))

11

tl

New Post(Jawatan Earn)

Deputy Director(Timbalan Pengarah)

Deputy Director(Timbalan Pengarah)

Assistant Director(Penolong Pengarah)

Senior Training &Investigating OfficerPegawai Latihan &.Penyiasatan Kanan

it

tii>t>»

iittit

Date of Promotion(Tarikh Kenaikan Pangkat)

13.2.1982

13.2.1982

13.2.1982

13.2.1982

it

ti11ititititti

0000

APPENDIX JLAMPIRAN ]

SENIOR STAFF OF THE CENTRE AS AT31ST DECEMBER, 1982

PEGAWAI-PEGAWAl KANAN - PVSAT DAYAPENGELUARAN NEGARA PADA 31HB. DISEMBER, 1982

I. DIRECTOR (Pengarah)

Ir. Haji Arshad bin HajiMarsidi, K.M.N.

D.L.C. Hons (Prod. Engineering)Dip. I.Q.C. (Netherlands)Dip. Mgmt. Consultancy (W.GermanyC. Eng. M.I, Prod. E. (London)P.E. (Malaysia)

II. DEPUTY DIRECTOR (Timbalan Pengarah)

1. Ahmad bin Berek, K.M.N.

2. Ruslan bin Khatib

3. Lira Yew Chong

B.A. Hons. (U.M.)Cert, in Education (U.M.)Cert, in Mgmt. Consultancy(India)Cert, in EntrepreneurialMotivation Development (India)Cert, in Small €t Medium SizedIndustries Promotion (W.Germany)Senior Exec. Dev. Prog.(Harvard Business School)

B.A. (U.M.)Cert, in EducationCert. Mgmt. Consultancy (India)Cert, in Tourism Mgmt. Gapan)Dip. in Teachers Training —Tourism & Hotel Mgmt.(Salzburg)

M.Sc. (Otago)Dip. in Consultancy in SmallScale Industry (Philippines)Dip. in Mgmt. Consultancy (W.Germany)Low Cost Automation(Philippines)Cert. For Senior Mgmt.Consultancy Japan)

89

III. ASSISTANT DIRECTOR (Penolong Pengarah)

1. M. Palaniappan

2. Mustapha bin Abdul Kadir

3. Mansor bin Abdul Rahman

4. Yep bin Putih

5. Tembon bin Abdul Ghani

6. Mahyudin bin Haji Omar

7. Mah Lok Abdullah

B.A. Hons. (U.M.)Cert, in Education (T.T.C.)Cert, in Audio Visual AidsCert, in Mgmt. of Chambers ofCommerce & Industry (Japan)Dip. in Mgmt. Consultancy (W.Germany)

B.A. (U.M.)Cert, in EntrepreneurialMotivation Development (India)Cert, in Small & Medium SizedIndustries Promotion (India)

M.CAM, Dip. M., M. Inst.M.MABE, MISM Post Grad.Dip. Adv. Marketing Mgmt. —Distinction (Netherlands) Cert,in Export Promotion —Financing (ITC/UNCTAD/GATT)

M.Sc. (Kentucky)B. Econs. (U.M.)Cert. — Internat. Workshop forInstructors in Export Promotion(ITC/UNCTAD/GATT)

Master of Labour &, IndustrialRelations (MSU)B.A. Hons. (U.M.)Cert, in EducationDip. in Industrial Relations (TheHague)

M. Sc. in Hotel &. Food ServiceMgmt. (U.S.A.)B. Econs. (U.M.)Dip. in Hotel Mgmt. (Salzburg)Cert, in Small Enterprise Dev.Qapan)

B.E. (U.M.)Cert. Ind. Safety &L HealthQapan)Dip. Mgmt. Consultancy (W.Germany)P.E. (Malaysia)

90

IV. BUMIPUTRA SERVICES SECTION (Bahagian PerkhidmatanBumiputera)

1. Abdul Rahman Ibrahim

2. Zahariah bte Mokhtar

3. Nik Zainiah bte NikAbdul Rahman

4. Mustapha bin Sufaat

5. Yaakob bin Isa

M.B.A. (Washington)B. Econs- (U.M.)Dip. Mgmt. Consultancy —Small Business (W. Germany)Cert, in Export Promotion(ITC/UNCTAD/GATT)

M.B.A. (Atlanta)B. Soc. Sc. (U.S.M.)Cert, in Export Promotion(ITC/UNCTAD/GATT)Cert, in Industrial Relations, ITI(Australia)Cert, in Quant. Analysis(INTAN)

B.A. Hons. (U.M.)Cert. Export Promotion —Marketing Technique(Philippines)

B.A. Hons (U.M.)Cert. General Mgmt. (W.Germany)

B. Soc. Sc. Hons. (U.S.M.)Cert, in Entrepreneur ship Dev.(Manila)

IV. BUMIPUTRA SERVICES SECTION (Bahagian PerkhidmatanBumiputera)

6. Mohd. Zaki bin Hamzah

7. Kassim bin Ahmad

8. Abdullah Hj. Jawati

9. Aini bte Idros

B.A. Econs. Hons. (U.M.)Cert, in Mgmt. Consultancy(Manila)

B. Econs (U.M.)Cert, in Mgmt. Consultancy(W. Germany)

M.B.A. (California)B.A. Hons (U.M.)Cert, in EducationDip. in Industrial Mgmt. (Delft)

B.A. Hons (U.S.M.)

91

10. Apili bin Taib

11. T. Abd. Nawawi binT. Ismail

12. Ghazi bin Hj. Zakaria

13. Shafee bin Hashim

14. Rusdi bin Mustafa

15. Zakaria bin Md. Shariff

16. Wan Hassan bin WanKadir

17. Omar bin Othman

18. Ahmad Saufian binMohd. Nor

19. Abd. Razak bin Omar

20. Isa bin Abu Bakar

21. Nik Mustafa bin RajaSalleh

22. Abd. Jalal Bekri binIbrahim Azmi

23. Kamaludin bin Chin

24. Shahuren bte Ismail

25. Nor Aliah bee Othman

26. Khoo Kirn Ho

27. Tengku Azmi TengkuMajid

28. Rauzah bt. Zainal Abidin

B. Econs. Hons. (U.M.)Cert, in Mgmt. Consultancy(Manila)

B.A. (Ohio)Dip. in Public Admin. (MARA)Cert, in Small Ind. Info. Mgmt.(Manila)B. Soc. Sc. Hons. (U.S.M.)

B. Econs. Hons. (U.M.)Cert, in Financial Mgmt. (India)

B. Econs. (U.M.)

B. Sc. (U.K.M.)

B. Econs. Hons. (U.M.)

B. Sc. (U.K.M.)

B.A. (U.K.M.)

B. Sc. (U.K.M.)

B. Sc. (U.K.M.)

B. Sc. (U.K.M.)


B.A. Hons. (U.K.M)

B. Sc. (Applied Science)North East LondonPolythechnic

B. Soc. Sc. (U.S.M.)

B. Soc. Sc. (U.S.M.)

B. Sc. & Teknologi Makanan(U.S.M.)

B. Sc. (Perniagaan Tani)(U.P.M.)

92

29. Muhamad Saufi b. Ahmad

30. Ishak bin Salleh

31. Ramli bin Raya

32. Mohd. Tahir Mohd. Noor

33. Fakharuddin bin Mohd.Said

34. Mohd. Ramli AbdulRahman

35. Hamdi bin Othman

36. Yusoff bin Mohd Noh

37. Samauddin bin Radiman

38. Mohd. Fadzil bin Hashim

39. Nawawi bin Othman

40. Kamarudin bin Mamat

41. Fatimah bte ZainuddinJ2. Rokiah bte Aziz

B.A. Hons. (U.M.)



B. Sc. Hons. (University ofVermont)Diploma in Animal Health &Production (I.T.M.)

B. Soc. Sc. Hons. (U.S.M.)

B.A. Hons. (U.K.M.)Cert, in Mgmt. Consultancy(Manila)


B. Econs. (U.M.)


B.A. Hons. (U.S.M.)Dip. Pentadbiran Awam(U.M.)

B.A. Hons. (U.M.)


B.B.A. (Western Michigan)B. Eng. Agriculture (U.P.M.)

V. INDUSTRIAL ENGINEERING SECTION (Bahagian Ke-juruteraan Perusahaan).

1. V.S. Pandlan

2. V.S. Sivapalan

M.B.A. (Hawaii)B. Sc. Hons. (U.M.)Dip. in Education (U.M.)Cert. Ind. Standardisation 6*.Quality Control (Japan)Beta Gamma Sigma (Bus.Hons. Society) (U.S.A.)

B. Sc. Hons. Elec.(Portsmouth)

93

3. Ahmed bin Jaafar

4- Tan For Sing5. Chia Yoke Lin

6. Urn Teik Hoe

7. Wong Mun Heng

8. Tang Weng Keang

9. Abdullah bin Kassim

10. Fazil Suhaimi bin HajiTalib

Cert, in PreventiveMaintenance (Manila)Dip. Kejuruteraan Letrik(I.T.K.)Dip. in Advanced Training onIndustrial Mgmt. (Delft)Netherlands

Adv. Dip. in Mech. Eng.Dip. in Mech Eng. (I.T.M.)

B. Sc. Mech Eng. (Strathcldyde)B. Sc. Hons. KejuruteraanKimia (Surrey)

B. Eng. (U.M.)

B. Sc. Ed. Hons. (U.M.)

B. Sc. Gunaan Hons.(Letronik) (U.S.M.)

B. Sc. Hons. (U.S.M.)

B. Sc. (Applied Science)(U.S.M.)

VI. LIGHT INDUSTRIES SECTION (Bahagian PerkhidmatanPerusahaan Kecil)

1. P. Kandiah B. Sc. Hons. (U.S.M.)A.C.I.S.Cert, in Factory Mgmt.Small &. Medium ScaleIndustry

VII. MANAGEMENT ACCOUNTING SECTION (BahagianPerkaunan Pengurusan

1. Teo Ten

2. Charles Teh

Assoc. of Cert. Accountants(London)

B. of Commerce, University ofWestern AustraliaAustralian Society cfAccountant (ASA)

94

3. Shee Wai Eai

4. Lew Leong Poh

1C MA Accountancy

B.A. Hons. Business Studies(Middlesex Polytechnic)

VIII. SALES & MARKETING SECTION (Bahagian Jualan DanPemasaran)

1. Lee Kok Leong

2. R. Gokul Naidu

3. Marzidah Hj. Mahmud

4. Anand Kumar Chand

5. Abd. Wahab b. Muhamad

B. Econs. Hons. (U.M.)Dip. in Marketing (London)M. Inst. M. (London)Cert, in Export Promotion(W. Germany)Dip. in Mgmt. Consultancy(W. Germany)

B.A. Econs. (U.S.M.)Dip. in EducationDip. in Marketing (London)A.M. Inst. M. (London)Cert, in Export Promotion(ITC/UNCTAD/GATT)

B.A. Hon0. (U.M.)Dip. in DomesticScience/Cert, of Education(U.K.)Cert, in Export Promotion(ITC/UNCTAD/GATT)B.A. Econs. Hons. (U.M.)Dip. in Hotel Mgmt.(Salzburg)Dip. in Marketing (London)A.M. Inst. M. (London)

M.B.A. (Eastern New Mexico)B. Sc. (Syracuse) (U.S.A.)Cert, in Foreign Investment &Transnational Corpn.(Bangkok)Cert, in Strengthening NationalTraining Institutional ofASEAN (MANILA)Cert, in Marketing Training(Manila)Cert, in Trade Promotion &Export Promotion (ITC/UNCTAD/GATT)

95

6. Sabari bin Jusoh

7. Lee Saw Hoon

8. Kuang Tai Chong

9. Chan Kum Slew

B. Soc. Sc. (U.S.M.)Cert. Gen. Mgmt. I.T.I.(Australia)

B. Soc. Sc. Hons. (U.S.M.)Cert. Gen. Mgmt. I.T.I.(Australia)

B. Econs. (U.M.)M. Inst. M. (London)


IX. MANAGEMENT DEVELOPMENT SECTION(Bahagian Kemajuan Pengurusan)

1. Cecilia I. Robert

2. Choong Loo Kong

3. Hassan b. Sulaiman

4. Guok Eng Chai

5. Lian Lai Ping

6. Wan Lye Yin

7. Jaafar bin Othman

8. Joseph Paul M

9. Othman Din

10. Azmi bte Hamzah

B.A. (Singapore)B. Soc. Sc. (Sociology) Hons.(Singapore)Dip. in Mgmt. Consultancy(W. Germany)

B.A. Hons. (U.M.)Cert, in Education (Kirkby)Dip. in Mgmt. Consultancy(W. Germany)

B.A. Hons. (U.K.M.)Cert, in EducationCert, in Personal Mgmt. (W.Germany)




B.A. Hons (U.M.)

B. Econs. Hons. (U.M.)Dip. Pendidikan (U.M.)

B.A. Hons. (U.K.M.)


96

-X. INDUSTRIAL RELATIONS SECTION(Bahagian Perhubungan Perusahaan)

1. Francis H. Arul

2. Tong Kai Seng

3. Chee Mew Leng

4. Abd. Malik Jamaluddin

5. Leong Soo Yong

B.A. Hons. (U.M.)Cert, in Industrial Relations& Personnel Mgmt. (India)

B.A. (U.M.)Cert, in EducationDip. in Industrial Relations(The Hague)


B.A. Hons. (U.M.)

M.A. (U.M.)B.A. Hons. (U.M.)Dip. Pendidikan (U.K.M.)

XI. TOURIST INDUSTRIES SECTION(Bahagian Perusahaan Pelancungan)

1. Mohd. Nadzri binMohd. Jelas

2. Khalid bin Mat Din

B.A. Hons. (U.M.)Dip. in Hotel Mgmt.(Salzburg)

B.A. Hons. (U.M.)Dip. in Education (U.M.)Dip. in Hotel Mgmt.(Salzburg)

B. Sc. (University of Denver)Dip. in Hotel & CateringMgmt. (LT.M.)

B. Sc. Hons. Hotel &.Catering(University of Surrey)Higher National Dip. in Hotel& Catering (U.K.) -Institutional Mgmt. Assoc.

XII. MARIS(Perkhidmatan Penyelidikan Pengurusan Dan PeneranganPerusahaan

3. Mohd. Jasni Abdul Aziz

4. Mokhtar bin Halim

1. R. Sugunarajah B.A. (Singapore)Dip. in Industrial Relation(The Hague)

97

2. Suci Mathews B.A. (U.M.)Cert, in Public Relations(IPRM)Dip. in Mgmt. (MIM)

3. Alexander V. Charles LL.B (Hons) (London)Pegawai Perpustakaan A.L.A. (London)

4. Mohd Tajudin S.T.P.AbdullahPenolong PegawaiPerangkaan

XIU. LOW COST AUTOMATION UNIT(Yunit Automesyen Kos Rendah) (LCA)

1. Goh Swee Seang B.A. Hons. (U.M.)Cert, in LCA & Prod. Mgmt.University of Phillippines

2. Othman Ismail B. Sc. Hons. (SunderlandPolytechnic (U.K.)Dip. Mechanical Eng.(U.T.M.)(University of Philippines)

XIV. SECRETARY (Setiausaha)

1. Halimah bte Ali B.A. Hons. (U.M.)Dip. in Public Admin. (U.M.)

XV. ACCOUNTANT (Akauntan)

1. Lulu Goh Joo Sim ACA (U.K.)

XVI. ASSISTANT SECRETARY (Penolong Setiausaha)

1. Azmi bin Shaari B.A. Hons. (U.K.M.)

2. Ibrahim bin Ithnin B.A. (U.M.)

XVH. PUBLIC RELATIONS OFFICER(Pegawai Perhubungan Awam)

1. Hamidah bte Md. Yusoff Mass Communication (I.T.M.)

98

XVIII. REGIONAL OFFICE - KUANTAN(Pejabat Wilayah Pantai Timur (Kuantan)

1. Soo Cheong Futt B.Sc. Hons. (U.M.)I.C.M.A.Dip. in Industrial Eng. REFA(W. Germany)Cert. Ind. Standardisation &Quality Control QaPan)

2. Mohd. Amin b. Ahmad B.A. Hons (U.K.M.)

3. Zainuddin b. Ahmad B. Econs. (U.K.M.)Cert, in EntrepreneurshipDev.

4. Aziz bin Ishak B. Econs. (U.M.)

XIX. REGIONAL OFFICE - PULAU PINANG(Pejabat Wilayah Utara (Pulau Pinang)

1. Gian Singh Sidhu M.B.A. (Boston)B. Eng. (U.M.)Dip. L.Q.C. (Netherlands)M.A.I.I.E.P.E. (Malaysia)

2. Ismail b. Abd. Razak B. Econs. Hons. (U.K.M.)

3. Awang bin Musa B.A. Hons. (U.K.M.)Cert. Entrepreneurialship Dev.(Manila)

XX. REGIONAL OFFICE - JOHOR(Pejabat Wilayah Selatan (Johor)

1. M. Palaniappan B.A. Hons (U.M.)Cert, in Education (T.T.C.)Cert, in Audio Visual AidsCert, in Mgmt. of Chambersof Commerce &L Industry(Japan)Dip. in Mgmt. Consultancy(W. Germany)

2. Mahbob Abd. Wahab B. Econs. Hons. (U.K.M.)

3. Mohd. Esa b. Ipal B.A. (U.M.)Dip. in Education (U.M.)Dip. in Teachers Training —Tourism &. Hotel Mgmt.(Salzburg)

99

XXI. REGIONAL OFFICE - SARAWAK(Pejabat Wilayah Sarawak)

1. Rabiah bte Hashim B.A. (US.M.)Cert, in Small Industries Info.Mgmt. (Manila)

XXII. STATE OFFICE - SABAH (Pejabat Cawangan Sabah)

1. Hj. Annuar b. Hj. B. Econs. (U.K.M.)Mahmud Cert, in Business Feasibility

Study &. Mgmt. Practice(Japan)

2. Abdul Malek Saman B. Sc. (U.K.M.)

XXIII. ASSISTANT FINANCIAL OFFICER (Pen. PegawaiKewangan)

1. Tuan Hj. Ismail b. Hassan

XXIV. EXECUTIVE OFFICER (Pegawai Kerja)

1. Musa Ibrahim

100

Documents

ilmuonline.mpc.gov.myilmuonline.mpc.gov.my/elmu-cis/document/AnnualReport/1982.pdf · KANDUNGAN Muka Surat Perutusan Pengerusi 3 BAHAGIAN I Pendahuluan 4 Majlis Daya Pengeluaran Negara