Process Flow

•Problem Statement

•Cause & Effect Chain

•Engineering Contradiction

•Specific Inventive Principles

•Proposed Solution

Cause and Effect Chain Analysis

Lack of training

Engineering contradiction

IF the staff is well trained, THEN customer will be retained and attracting more new customer, BUT training incurs extra cost.

Improving Parameters Worsening Parameters

#26 Quantity of Substances #3 Length of moving object

#27 Reliability (Robustness) #20 Use of energy by stationary objects

#33 Ease of Operation #35 Adaptability or versatility

#39 Productivity

No. Inventive Principle

# 1 Segmentation

# 3 Local Quality

# 4 Asymmetry

# 24 Intermediary

# 28 Mechanical Substitution

# 34 Discarding and recovering

# 35 Parameter Change