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© 2021 SHL and/or its affiliates. All rights reserved.. 1/12
Josephine RosauroTest ID: 276090006319965 09652408921 [email protected]
Test Date: Oct 18, 2021
Role Potential fit
Manulife_Cutoff
Strong Consider
Basic Analytical Ability
68 /100
SVAR - Spoken English (U.S.)
75 /100
WriteX - Email Writing(Customer Service)
65 /100
Personality
Completed
Basic Analytical Ability 68 / 100
Spatial Reasoning Ability
ATD
Verbal Reasoning
Numerical Ability
83 / 100 100 / 100 80 / 100
14 / 100
SVAR - Spoken English (U.S.) CEFR: B2 75 / 100
Competencies
Pronunciation
Fluency
Active Listening
Spoken English Understanding
Vocabulary
Grammar
Work Attributes
Direct Customer Interaction International Voice Profile
Domestic Voice Profile Backend Processing Profile
68 / 100 71 / 100 86 / 100
60 / 100 80 / 100 80 / 100
© 2021 SHL and/or its affiliates. All rights reserved.. 2/12
WriteX - Email Writing (Customer Service) CEFR: B2 65 / 100
Etiquette
Content
Grammar
53 / 100 64 / 100 79 / 100
Personality
Competencies
100
80
60
40
20
0
Extraversion
Conscientiousness
Agreeableness
80
96
66
© 2021 SHL and/or its affiliates. All rights reserved.. 3/12
1 Introduction
About the Report
This report provides a detailed analysis of the candidate's performance on different assessments. The tests for thisjob role were decided based on job analysis, O*Net taxonomy mapping and/or criterion validity studies. Thecandidate’s responses to these tests help construct a profile that reflects her/his likely performance level andachievement potential in the job role
This report has the following sections:
The Summary section provides an overall snapshot of the candidate’s performance. It includes a graphicalrepresentation of the test scores and the subsection scores.
The Insights section provides detailed feedback on the candidate’s performance in each of the tests. The descriptivefeedback includes the competency definitions, the topics covered in the test, and a note on the level of thecandidate’s performance.
The Response section captures the response provided by the candidate. This section includes only those tests thatrequire a subjective input from the candidate and are scored based on artificial intelligence and machine learning.
The Interview Questions section provides a few probing questions on those competencies where the candidate’sperformance has been low. The interviewer can use these as a reference in case s/he wishes to assess the candidateon any of these competencies during the interview process.
The Proctoring section captures the output of the different proctoring features used during the test.
Score Interpretation
All the test scores are on a scale of 0-100. All the tests except personality and behavioural evaluation provideabsolute scores. The personality and behavioural tests provide a norm-referenced score and hence, are percentilescores. Throughout the report, the colour codes used are as follows:
Scores between 67 and 100
Scores between 33 and 67
Scores between 0 and 33
© 2021 SHL and/or its affiliates. All rights reserved.. 4/12
2 Insights
SVAR - Spoken English (U.S.) CEFR: B2
• The candidate demonstrates an understanding of the main ideas of sophisticated texts pertaining to concreteand abstract topics including technical discussions regarding her/his field of specialization.
• S/he speaks with a degree of fluency and spontaneity that makes regular interaction with native speakers easyand unrestrained.
• S/he can produce clear, detailed text on a wide variety of subjects, and can explain and support her/hisviewpoints on topical issues while explaining the advantages and disadvantages of opposing viewpoints.
Competencies
Pronunciation
The ability to articulate words in a manner that is generally understood by native and non-nativespeakers. Speech is delivered with a neutral accent.
• The candidate's pronunciation is satisfactory but is influenced by her/his primary language.• S/he often places improper stress on syllables.• Her/his mistakes in pronunciation may impede the comprehensibility of her/his speech by native
and other non-native speakers.
Fluency
The ability to express oneself effortlessly and articulately. Speech is delivered with correct rhythm andintonation.
• The candidate maintains a fairly smooth flow of speech.• Her/his speech exhibits some disruptions such as hesitations, interjections, revisions, or self-
correction.• The rhythm and intonation of her/his speech can affect listenability and can obscure the
comprehensiveness of the candidate's ideas.
Active Listening
The ability to comprehend and remember spoken information; to compensate for unfamiliar or missedwords; and to anticipate upcoming details, based on the context of the speech.
• Overall, the candidate is highly skilled at comprehending and reproducing new information thats/he receives.
• S/he can compensate for missed or unfamiliar words and grasp the meaning of the speech.• Her/his responses contain few errors and lead to little or no loss of meaning.
75 / 100
68 / 100
71 / 100
86 / 100
© 2021 SHL and/or its affiliates. All rights reserved.. 5/12
Spoken English Understanding
The ability to discern main ideas and details in spoken information. The ability to comprehend thespeaker's intent and to respond accordingly.
• The candidate exhibits satisfactory understanding of spoken English.• S/he grasps the main idea and context of conversation and spoken information, but misses
important details.• At times, s/he may misinterpret large portions of the speech, and therefore may fail to respond
to questions and instructions in an appropriate manner.
Vocabulary
The ability to recognize words and phrases, as well as the proper context for words with similarmeanings.
• Overall, the candidate possesses excellent knowledge of English words and phrases.• S/he can express her/himself eloquently and communicate effectively to express complex ideas
accurately and clearly.
Grammar
The ability to construct proper sentences and paragraphs using correct syntax.
• Overall, the candidate exhibits an excellent knowledge of proper syntax.• S/he can use grammar accurately and effectively.• S/he possesses near perfect command of grammatical technique.
WriteX - Email Writing (Customer Service) CEFR: B2
This score measures the ability to write an email in a proper format. A well written email is easier to read andunderstand. This skill is extremely important at work given the extensive use of emails for official communication.
The candidate is aware of the basic rules of email etiquette but needs to master the finer aspects.
Content
This score measures the relevance of the content written on a given topic. A high score on thiscompetency means that the content is relevant, simple and descriptive. The reasoning provided in theemail has the ability to influence the reader. This competency is important in most jobs as writtencommunication with clients and colleagues is an integral part of any job.
The content is comprehensible and the main subject has some relevant points supporting it, but lackscertain minor details. The email has room for improvement.
60 / 100
80 / 100
80 / 100
65 / 100
64 / 100
© 2021 SHL and/or its affiliates. All rights reserved.. 6/12
Grammar
This score measures the grammatical correctness of the email written by the candidate. Impropergrammar can affect the meaning and clarity of the email. Knowledge of basic sentence structure andavoiding grammatical errors ensures effective communication.
The sentences are properly structured and there are a few or no spelling errors; Moreover, there are avery few issues in grammar and almost no errors in the usage of words.
Personality
Competencies
Extraversion
Extraversion refers to a person's inclination to prefer social interaction over spending time alone.Individuals with high levels of extraversion are perceived to be outgoing, warm and socially confident.
• The candidate is outgoing and seeks out opportunities to meet new people.• S/he tends to enjoy social gatherings and feels comfortable amongst strangers and friends
equally.• S/he displays high energy levels and likes to indulge in thrilling and exciting activities.• S/he may tend to be assertive about her/his opinions and prefers action over contemplation.• S/he takes initiative and is more inclined to take charge than to wait for others to lead the way.• The candidate's personality is well suited for jobs demanding frequent interaction with people.
Conscientiousness
Conscientiousness is the tendency to be organized, hard working and responsible in one's approach toher/his work. Individuals with high levels of this personality trait are more likely to be ambitious andtend to be goal-oriented and focused.
• The candidate is likely to value order and self-discipline and tends to pursue ambitiousendeavours.
• S/he believes in the importance of structure and is very well-organized.• S/he is likely to carefully review facts before arriving at conclusions or making decisions based
on them.• S/he adheres to rules strictly and carefully considers the situation before making decisions.• S/he tends to have a high level of self confidence and does not doubt her/his abilities.• The candidate generally sets and works toward goals, tries to exceed expectations and is likely
to excel in most jobs, especially those which require a careful or meticulous approach.
79 / 100
80
Reserved Sociable
96
Spontaneous Diligent
© 2021 SHL and/or its affiliates. All rights reserved.. 7/12
Agreeableness
Agreeableness refers to an individual's tendency to be cooperative with others and it defines her/hisapproach to interpersonal relationships. People with high levels of this personality trait tend to bemore considerate of people around them and are more likely to work effectively in a team.
• The candidate may be flexible regarding her/his opinions and be willing to accommodate theneeds of others.
• S/he may be generally considerate of the needs of others yet may, at times, overlook socialnorms to achieve personal success.
• S/he may be selective about the people s/he chooses to trust.• S/he is caring and is likely to experience sympathy for a friend in distress.• S/he is likely to give credit to others but also tends to be open with her/his friends about
personal achievements.• This candidate is more inclined to strike a compromise in tough situations and may be suitable
for jobs that demand managing expectations among different stakeholders.
Basic Analytical Ability
This test checks for the candidate's ability to process information from one or more sources and make appropriateobservations and conclusions. It also measures the candidate's attention to detail, numerical ability, deductive logic,verbal reasoning and Spatial Reasoning
• The candidate is good at gathering relevant information from different data sets and applying simple rules todraw inferences.
• Though s/he is able to understand simple instructions but her/his conclusions are only partially correct.• The candidate should focus on her deductive reasoning skills as it enables a person to draw conclusions based
on previously known facts.
66
Competitive Cooperative
68 / 100
© 2021 SHL and/or its affiliates. All rights reserved.. 8/12
3 Response
This section of the report will be generated once the responses of this test have been processed.
Question
Your name is Joy Samuel. You work at AMThings Inc., an e-commerce company, as a customer sales executive(CSE). A customer is unable to make an online payment through your portal using her Express credit card. Youinform the IT support team but they have not yet been able to uncover the problem. Two days have passed sincethe customer emailed you. She has already sent you a followup message. Draft an email to your manager, AngelaParker ([email protected]), explaining the situation and requesting help.
Scores
Etiquette
Content
Grammar
Response
Subject: Online Payment Follow Up
Good Day Ms. Angela!
I would like to have an updtae with the the help that I have requested from one ofour IT Support team with regards to the concern of one of our customer who is having an error in processing her online payment transaction using her credit card. It's been two days since i have requested for a help with this matter however I amnot yet receiving a feedback on what to do next to assist the customer. I would love to hear from you as well so I can get back to the customer. Thank you!
Joy SamuelCustomer Sales ExecutiveAMThings Inc.
Error Summary
SVAR - Spoken English (U.S.) CEFR: B2 75 / 100
WriteX - Email Writing (Customer Service) CEFR: B2 65 / 100
53 / 100 64 / 100 79 / 100
Email Etiquette 4
Spelling 2
White Space 0
Style 0
Grammar 5
Typographical 1
© 2021 SHL and/or its affiliates. All rights reserved.. 9/12
Email Statistics
95Total words
3Total sentences
32Average sentence
length
65Total unique words
48Total stop words
Error Details
Email Etiquette
Online Payment Follow Up Stopwords should not start with a capitalised letter.
Good Day Ms. Angela! Each and every mail should have a proper greeting whichis missing in this case.
Good Day Ms. Angela! Usage of punctuations is not recommended.
Thank you! Joy Samuel Customer Sales Executive AMThings Inc.
Usage of punctuations not recommended.
Spelling
...quested from one of our IT Support team with regards tothe concern of one of our customer who ...
Use "in regard to", "with regard to", or more simply"regarding".
concern of one of our customer who is having an Possible spelling mistake found. Consider replacing thehighlighted text with: 'customers'.
Grammar
I would like to have an updtae with the the help that I have requested from one
Possible Grammar error found. Consider replacing thehighlighted text with 'update'.
d like to have an updtae with the the help that I have requested from one of our IT
Possible Grammar error found. Consider removing thehighlighted text
to the concern of one of our customer who is having an error in processing her online p
Possible Grammar error found. Consider replacing thehighlighted text with 'customers'.
ys since i have requested for a help with this matter however I am not yet receiv
Possible Grammar error found. Consider removing thehighlighted text
owever I am not yet receiving a feedback on what to do next to assist the custome
Possible Grammar error found. Consider removing thehighlighted text
Typographical
...tomer. I would love to hear from you as well so I can getback to the customer.
Use a comma before 'so' if it connects two independentclauses (unless they are closely connected and short).
© 2021 SHL and/or its affiliates. All rights reserved.. 11/12
4 Interview Questions
This section of the report is generated only for personality and behavioral assessments. The candidate has not taken any suchtest in the assessment suite.