Jason Hyatt, PMP - Resume - Project Manager - 2014-11-27

Jason Hyatt, PMP – Senior IT/Technical Project Manager

CYBER-WAVE TECH INC. Corporation Number: 899239-8

Business Number: 839931391RC0001 229 Percy Street

Ottawa, ON (613) 286-0866

[email protected]

PROFILE

Mr. Hyatt possesses a wealth of Project Management experience, as well as, extensive experience in both the Technical (12 Years) and Business (10 Years) Professional streams. His education provides him with a solid background in software engineering, networking, infrastructure and electronics, along with being a certified Project Management Professional (PMP) and ITILV3 Foundation, a strong understanding and application of the Treasury Board and government Policies, Procurement and Contracting process and procedures, and exposure to delivering projects using the Software/Systems Development Lifecycle (SDLC) makes Mr. Hyatt a well-rounded resource for any technical/business related projects. Mr. Hyatt professional background and experience ranges from Project Manager, Project Leader, Project Advisor and Project Lead Coordinator roles and functions. In addition, Mr. Hyatt professional background and experience also include lead technical positions such as a Systems Analyst and Network Administrator. Complimentary of education and professional background he also possess a variety of soft skills, Technical and Business writing, stakeholder management, analytical and facilitation skills. Mr. Hyatt standout from other Project Managers for his coaching and mentoring management style, habitually working collaboratively with other project resources to guide, direct them or at times get directly involved into the details to solve problems, while not losing track of and continually managing projects constraints and deliverables. Mr. Hyatt has a reputation of a go to resource for projects with high risk, to get projects back on track, and never attempted exploratory projects.

EDUCATION

Computer Engineering Diploma, St Lawrence College, September 1997 – 2001 Project Management Software Development Web Development Basic and Advanced Electronics Telecommunications Calculus I / II Networking Topologies

CERTIFICATIONS

Certified Project Management Professional (PMP), September 30, 2014 ITIL v3 Foundations Certificate, March 2010

Jason Hyatt, PMP Page 1 of 34

mailto:[email protected]

PROFESSIONAL DEVELOPMENT

Learning Tree Comprehensive Introduction to MS Project 2007, March 2008 PMI and Ottawa Valley-Outaouais Chapter Member – 1082190, September 2014 PMP Exam, Preparation, Algonquin College, February 2014 PMI-OVOC Project Management Professional (PMP) Certification Preparation Program, March 2010 – April 2010 PM01: Managing Projects, George Washington University, (Masters Certificate Course 1 of 10), October 2008

LANGUAGE

Fluent English, reading, written, oral Basic French

SECURITY CLEARANCE

Reliability Clearance - 95896520-0001637633 - Expires 2024-10-15 Secret – Level II - 1808c-960991 – Expires 2021-03-10


PROFESSIONAL EXPERIENCE

Project 28: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Ergonomic Baggage Lift System Senior Project Manager – Level 3 (Title – Equipment Deployment Coordinator) July 2013 – November 2014 (1 year, 5 months) Project Authority name: Bruce Kretzschmar Title: Senior Advisor, Procurement and Contracting Telephone Number: 613-993-7157 E-mail address: [email protected] Project Description Establish a Contract with a vendor that provides an Ergonomic Baggage Lift System and deploy the technology to required Hold Baggage Systems within selected Airports. Tasks Performed During this project, Mr. Hyatt has the following duties and accomplishments:

Project Manager for establishing a contract and deploying the Ergonomic Baggage Lift Systems Conduct research on various vendors who supplied the devices, engaged stakeholders and

business units on high-level requirements and consolidated information into a Feasibility study for management approval

Managed hands on demonstration of the ideal system within CATSA’s testing facility. Met with various stakeholders and vendors to obtain by in for product and operational needs Developed and maintained a Project Management Plan (PMP)to define and document the

objectives for the project; determine budgetary requirements, the composition, roles and responsibilities and terms of reference for the overall project team

Provided strategic procurement and project advice to executives Developed a business case based on high level Statement of Requirements, evolving in the

Project Charter document Obtained executive approval and sign off of Project Charter and other project deliverables Completed an initial project risks assessment and prepared a project complexity and risk

assessment (PCRA) report Produced a project charter, reviewed and approved by the Project Sponsor Distribute Project Status Reports and Lead project status meetings Overseen the developed of practical test plan and user testing based on high-level requirements

with demo system and final test report Led the development detailed system functional and technical requirements with stakeholders

including maintenance and product lifecycle requirements Led and coordinated several Project Managers/Team Leaders, each responsible for an element

of the project and its associated project team and set of deliverables.to help ensure coordination of deliverables to meet the CATSA business and technical requirements across its multiple operational locations, distributed across a wide geographical area.

Develop the SOW, rated criteria, proposal for the request for proposal Provide respond to bidder’s questions and provided answers or clarification on proposals Participate in proposal evaluations, consensus meetings and vendor negotiations Assigned as the contract Manager for new system Identify preliminary Project Risks or Issues at specific sites Develop deployment schedule and site plans, in progress

Deliverables Feasibility Study, Functional and Technical Requirements Document, Project Status Reports, Test Report, SOW, RFP, PMP, Risks and Issues Log and Project Schedule development updates.



Environment MS Word, MS PowerPoint, MS Excel, Procurement and Contracting Policies, Life Cycle Management Policies, Contract Management, MERX and Project Server 2010.


Project 27: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Powered Inclined Conveyor Procurement Project Manager – Level 3 (Title – Equipment Deployment Coordinator) December 2012 – July 2013 (8 months) Project Authority name: Bruce Kretzschmar Title: Senior Project Manager and Advisor, Procurement and Contracting Telephone Number: 613-993-7157 E-mail address: [email protected] Project Description Establish a Contract with a vendor that provides a Power Inclined Conveyor for airport luggage and deploy the technology to required Hold Baggage Systems within selected Airports. This CATSA project has a value exceeding $7M with a project team of 17 people dispersed in major airports across the country. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Provided project lead for establishing a contract and deploying Power Inclined Conveyors Conducted research on various vendors who supplied the devices, engaged stakeholders and

business units on high-level requirements and consolidated information into functional and technical requirements

Met with various stakeholders and vendors to obtain by in for product and operational needs Developed and maintained a Project Management Plan (PMP)to define and document the objectives

for the project; determine budgetary requirements, the composition, roles and responsibilities and terms of reference for the overall project team

Distributed Project Status Reports and Lead project status meetings Led the development detailed system functional and technical requirements with stakeholders

including maintenance and product lifecycle requirements Developed the SOW, rated criteria, proposal for the request for proposal Provided responses to answers or clarification on proposal Participated in proposal evaluations, consensus meetings and vendor negotiations Led the successful completion of this phase of the Solution development, implementation planning

and contract procurement phase. Deliverables PMP, Functional and Technical Requirements Document, Project Status Reports, SOW, RFP, Risks and Issues Log and Project Schedule development and updates. Environment MS Word, MS PowerPoint, MS Excel, Procurement and Contracting Policies, Life Cycle Management Policies, Contract Management, COTS – iBuy (Purchase Point) COTS – AMS (Maintenance Connection v 3.5) and Project Server 2010



Project 26: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario aTiX Deployment Phase 4 Senior Project Manager – Level 3 (Title – Equipment Deployment Coordinator) April 2012 – July 2013 (1 year, 4 months) Project Authority name: Nicolas Dufour, P. Eng. Title: Manager, Programs Deployment Telephone Number: 613-868-4817 E-mail address: [email protected] Project Description Deployment of aTiX X-Ray’s at several Airports and removal of obsolete Screening Technologies for disposal. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Deployment Leader worked in collaboration with the Senior Project Manager and Site Project

Managers define and document the airport sites specific requirements within the site preparation plan and obtained approval from all regional project leaders

Provided Equipment Deployment status reports during the project team weekly Go-Live meetings Identified Project Delays, Risks or Issues and mitigation strategies at specific sites and monitor and

track status and report to the Lead Project Manager Obtained executive approval and executed the approved contract for the procurement of aTiX X-

Ray’s via the i-Buy application. Developed and maintained a Project Management Plan (PMP)to define and document the objectives


Managed and monitored Contract Spend and Budgets on Procurement of aTiX X-Ray’s with Logistics Manager

Developed project plans and schedules on logistics required for aTiX X-Ray’s deployment and removal approved by Lead Project Manager, Life Cycle Management and platform vendors as per contract terms and conditions

Led and coordinated the solution deployment planning with several Project Managers/Team Leaders, each responsible for an element of the project and its associated project team and set of deliverables.to help ensure coordination of deliverables to meet the CATSA business and technical requirements across its multiple operational locations

Updated the detailed project schedule with actuals against the approved baseline Coordinate the logistics of equipment delivery and installation against the approved plan Deliverables Project Management Plan, Site Requirements Document, Project Status Reports, Risks and Issues Log, Procurement Budget Tracking, Project Schedule development and updates. Environment MS Word, MS PowerPoint, MS Excel, Procurement and Contracting Policies, Life Cycle Management Policies, Contract Management, COTS – iBuy (Purchase Point) COTS – AMS (Maintenance Connection v 3.5) and Project Server 2010



Project 25: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario AMS – Warehouse Stock Status Integration Senior Project Manager – Level 3 (Title – Equipment Deployment Coordinator) April 2012 – July 2012 (4 months) Project Authority name: Karen Brown Title: Manager, Life Cycle Telephone Number: Prefers emails for reference. E-mail address: [email protected] Project Description Functional Review of CATSA’s AMS (Asset Management System) to determine if the Legacy Asset Tracing Excel Spreadsheet and Processes could be integrated into a centralized Business System. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Developed and maintained a Project Management Plan (PMP)to define and document the objectives


Documented Project Scope and Functional Requirements for Legacy Asset Tracing Excel Spreadsheet and Processes integration into the AMS with the Life Cycle Management (LCM) Group and IT and obtained OPI/Business Owner Approval

Documented Reporting Requirements for various Warehouse Stock Status Reports to include Assets, Common Look and Feel (CLF) Inventory Items and CLF Inventory Items by Stock Rooms as part of the integration into the AMS with the Life Cycle Management (LCM) Group and IT and obtained OPI/Business Owner Approval

Coordinated with IT and DBA on Test and Development environment setups including user level access/account permissions

Developed and tested test case scenarios on various Equipment Deployment assets (Airport to Airport, Vendor to Airport, Airport to Vendor, Warehouse to Airport, etc.) Testing results were all accepted by the OPI/Business Owner and implemented

Developed Training Materials and provided end user training to the Equipment Deployment Management and Staff on AMS integration

Acted as a member the solution planning team with several Project Managers/Team Leaders, each responsible for an element of the project and its associated project team and set of deliverables.to help ensure coordination of deliverables to meet the CATSA business and technical requirements across its multiple operational locations

Developed a supporting tool “Equipment Deployment Form” for end users to utilize when making requests (includes all Screening Technology Equipment, Supporting Items, Shipping Addresses and Contacts, In Airport Requirements and any Special Shipping Instructions) approved by OPI/Business Owner for Trial and awaiting AMS Upgrade before implementation on this function within the application

Integrated allow the support of centralization of all CATSA’s Assets and will be utilized for both internal and external Auditing purposes

Deliverables Project Scope Statement, Functional, Technical and Reporting Requirements Documents, Use, Test Cases and Results, Change Requests, Test and Development Environment Setups, Training Material and Supporting Procedures and Tools for operation usage. Environment MS Word, MS PowerPoint, MS Excel, Procurement and Contracting Policies, Life Cycle Management Policies, Contract Management, COTS – AMS (Maintenance Connection v 3.5)



Project 24: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Training Center Release Project Senior Project Manager – Level 3 (Title – Equipment Deployment Coordinator) August 2012 – March 2013 (8 months) Project Authority name: Eric Bazinet, P. Eng. Title: Senior Advisor, Project Management Telephone Number: 613-219-2197 E-mail address: [email protected] Project Description Reduce Corporate Spending on CATSA Training Space at 5 Class 1 Airports (Vancouver, Montreal, Ottawa, Toronto and Halifax) to provide a net savings of $291,000 yearly. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Collaborated with Senior Project Manager and developed strategic project proposals on a site by site

basis including, future space requirements, release of existing space, removal of all IT servers, switches, racks and cabling, Training Aids and Simulators Screening Technology Equipment for each training centers

Developed an maintained a Project Management Plan (PMP)to define and document the objectives for the project; determine budgetary requirements, the composition, roles and responsibilities and terms of reference for the overall project team

Developed a detailed project schedule and set baseline for equipment retrieval approved by Senior Project Manager

Provided cost estimates for equipment removal for each training center Generated master asset and inventory list for all equipment Provided Equipment retrieval status reports during the project team weekly Go-Live meetings Identified project schedule delays, risks and issues at specific sites and monitor status and provided it

to the Senior Project Manager Provided strategic procurement and project advice to executives Developed a business case based on high level Statement of Requirements, evolving in the Project

Charter document Obtained executive approval and sign off of Project Charter and other project deliverables Completed an initial project risks assessment and prepared a project complexity and risk assessment

(PCRA) report Produced a project charter, reviewed and approved by the Project Sponsor Tracked and reported on budget actual Acted as member of the solution deployment planning team with several Project Managers/Team

Leaders, each responsible for an element of the project and its associated project team and set of deliverables.to help ensure coordination of deliverables to meet the CATSA business and technical requirements across its multiple operational locations

Executed the site management plans in terms of equipment decommission and retrieval of all related items with contracted service providers

Supported and mentored other stakeholders and project team members on related project tasks. Provided constructive feedback to the Senior Project Manager for the Lessons Learned session Retrieved all equipment related items ahead of the project schedule and within the allocated budget Deliverables Project Management Plan, Project Schedule development and updates, Cost Management Plan and Actuals, Equipment Requirements, Project Status Reports, Risks and Issues Log and Lessons Learned. Environment Word, Excel, PowerPoint and Project Server 2010



Project 23: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Professional Services Contract Management Project Manager (Title – Equipment Deployment Coordinator) April 2012 – November 2012 (8 months) Project Authority name: Julie Corbeil Title: Procurement and Contracting Advisor Telephone Number: 613-949-2497 E-mail address: [email protected] Project Description Establish RFSO’s for Professional Services for Transportation and Moving of Screening Technology Equipment. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Provided project lead for establishing contracts for Transportation and Moving Services Chaired kick-off and brainstorming meetings with OPI-Business Owners and Procurement and

Contract department Developed an maintained a Project Management Plan (PMP)to define and document the objectives


Developed and managed the timeline for all procurement related activities such as Procurement Strategy Document, Contract Action Request, RFSO development, bidder conferences, evaluations and contract award

Led the development detailed functional and technical requirements with stakeholders. Acted as a member of the solution deployment planning team with several Project Managers/Team


Developed the SOW, rated criteria, proposal for the request for proposal Provided Responded to bidder’s questions and provided answers or clarification on proposals. Established the evaluation team members Participated in proposal evaluations, consensus meetings and vendor negotiations Assigned as the contract Manager for the Professional Service Contracts Deliverables Functional and Technical Requirements Document, Project Status Reports, SOW’s, RFP’s, PMP and Project Schedule development. Environment MS Word, Contract Management, Procurement and Contracting Policies, MERX and Project Server 2010



Project 22: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Screening Officer Foundations e-Learning module Senior Project Manager/PMO Advisor August 2010 – April 2011 (8 months) Project Authority name: Jean Sevigny Title: Director, Learning and Performance Telephone Number: 613-716-5326 E-mail address: [email protected] Project Description To develop a web based Screening Essentials and X-Ray e-Learning module to integrate into CATSA’s Learning Management System. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Developed and produced the Project Charter through progressive elaboration meetings with the OPI-

Business Owner, obtained Senior Management approval through the budget implementation committee


Identified high-level project risks and issues for monitoring throughout the project Used the Software Development Lifecycle Methodology, developed the WBS and Detailed Project

Schedule, assigned cross functional resources from IT, Learning and external contracted resources. Obtained OPI-Business owner approval and set project baselines. {Chaired project status meetings with OPI-Business, IT, Learning and Vendor

Developed the Budget Cost Control spreadsheet, set baseline, recorded actuals and presented monthly forecasts on budget status

Supported the OPI-Business owner with the statement of work and in the development of the professional services contract for the software developers

Reviewed the project deliverables provided from the software developers with technical and business resources to ensure the requirements set out in the statement of work were compliant

Acted as a member of the solution deployment planning team with several Project Managers/Team Leaders, each responsible for an element of the project and its associated project team and set of deliverables.to help ensure coordination of deliverables to meet the CATSA business and technical requirements across its multiple operational locations

Developed and Monitored module and LMS integration and transition plans Applied change management through change requests to deliverables and budget. Monitored and applied risk management strategies for all high risks Captured Project Lessons Learned and Project Transition plans Conducted Contract Closure and reviews Managed client expectations Delivered project within schedule and budget Deliverables Project Charter, Risks and Issues Log, Project Management Schedule and SDLC Schedule, Project Status Reports, Cost Control Spreadsheets, Software Deliverables, Lessons Learned and Transition Plan Environment MS Word, Excel, PowerPoint and Project 2010, SDLC, LearnFlex v6.5.2, SQL 2008, IIS6, Procurement and Contracting Policies



Project 21: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario X-Ray Tutor v3 Senior Project Manager/PMO Advisor September 2010 – March 2012 (1 year, 6 months) Project Authority name: Paul Devon Title: Specialist, Project Management Telephone Number: 613-818-9955 E-mail address: [email protected] Project Description Two Phase upgrade from X-Ray Tutor v2 desktop client to web interface. Phase I: Design and develop a stable version of the XRT3 application that supports the bandwidth constraints

at all Class 1, 2 and 3 airports (256K up to 10MBP’s) as per the technical and functional requirements.

Phase II: Resolve any outstanding software issues from XRT3. Develop a solution for “Service Packs” or “Hot Fixes” designed by the developer. Determine other functions or features required for XRT3 utilization. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Collaborated with Senior Project Manager developed and produced the Project Charter through

progressive elaboration meetings with the OPI-Business Owner, obtained Senior Management approval through the budget implementation committee


Identified high-level project risks and issues for monitoring throughout the project Used the Software Development Lifecycle Methodology, developed the WBS and Project Schedule,

assigned cross functional resources from IT, Learning and external contracted resources. Obtained OPI-Business owner approval and set project baselines

Chaired project status meetings with OPI-Business, IT, Learning and Vendor Developed the Budget Cost Control spreadsheet, set baseline, recorded actuals and presented

monthly forecasts on budget status Supported the OPI-Business owner with the statement of work and in the development of the

professional services contract for the software developers Reviewed the project deliverables provided from the software developers with technical and business

resources to ensure the requirements set out in the statement of work were compliant Acted as a member of the solution planning team with several Project Managers/Team Leaders, each

responsible for an element of the project and its associated project team and set of deliverables.to help ensure coordination of deliverables to meet the CATSA business and technical requirements across its multiple operational locations

Developed and Monitored module and LMS integration and transition plans Applied change management through change requests to deliverables and budget Monitored and applied risk management strategies for all high risks Managed client expectations Delivered project within schedule and budget Deliverables Project Charter, PMP, Detailed Project Schedule, Project Status Reports, Cost Control Spreadsheet, SOW, Professional Service Contract, Transition Plan, Change Requests (Software and Project) and Risk Log (Technical and Project).



Environment HP Proliant DL380, MS Word, Excel, PowerPoint and Project Server 2010, Sharepoint, ITIL release and change management, Adobe Professional, .NET Framework, Visual Basic .NET and SQL 2005


Project 20: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Destination 2.0 - Corporate Intranet Redesign Project Manager/PMO Portfolio Advisor August 2010 – January 2011 (6 months) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Project Description Project Management Office (PMO) Portfolio Prime for various Information Technology, Screening Technology, Operations, Learning, Finance and Facilities Projects with various scopes, budget and resource requirements. (More detailed project specific can be provided on request). The scope of this project was to build a new intranet for the organization that will replace the existing Destination site. The new intranet will foster info sharing and employee engagement by breaking down silos and leveraging other corporate applications, such as Connexions. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: • Managed project throughout the project lifecycle (imitating, planning, execution, monitor and

controlling and closure) • Provided strategic procurement and project advice to executives • Developed a business case based on high level Statement of Requirements, evolving in the Project

Charter document • Obtained executive approval and sign off of Project Charter and other project deliverables • Completed an initial project risks assessment and prepared a project complexity and risk assessment

(PCRA) report • Produced a project charter, reviewed and approved by the Project Sponsor • Conducted oversight to ensure adherence to the corporate Project Management Framework and

enhance continuous improvement on projects, project management system, templates and other organizational assets

Deliverables Based on project complexity (Schedule, Budget, Human Resources, Internal or External needs all or selected deliverables were approved by senior management where applicable and completed for each project) Business Case, Interim Schedule, Project Charter, Privacy Impact Assessments (Preliminary and Full), Threat Risk Assessments (Preliminary and Full), Project Scope and Requirements Document, WBS & Production Schedule, Budget Management Spreadsheet, Risk Log, Status Reports, Record Of Decisions, Record Of Acceptance, Change Requests, Change Request Log, Issues Log, Lessons Learned and Project Closure and Transition Form. Environment MS Word, MS PowerPoint, MS Excel, MS Project 2007, SQL 2008, Visual Studios 2010, SharePoint, Connexions



Project 19: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Enterprise Project Management System – EMPS Project Manager/Project Coordination Analyst – PMO April 2009 – October 2011 (2 years, 7 months) Project Authority name: Erin Swist Title: Senior Advisor, Portfolio Management Telephone Number: 613-316-7161 E-mail address: [email protected] Project Description Implementation of a corporate EMPS (MS Project Server 2007), development of project management framework, tools and templates, end user training and audit and oversight. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Developed an maintained a Project Management Plan (PMP)to define and document the objectives


Development and key contributor the Technical Solutions document for EPMS implementation Performed Functional and Technical requirements gathering sessions for EMPS implementation Developed Use Cases/Test Scripts and Results as per the Technical Solutions document for MS

Project 2007 Executed and Recorded Test Scripts that covered Project Information Fields, Views and Custom

Reports within the EPMS Development and key contributor to the development of the CATSA Project Management Framework

(PMF) Designed and developed project management templates in alignment with PMI - PMBOK, Treasury

Board Standards and corporate requirements Provided end user training, guidance and assistance in using the PMF templates Developed of the CATSA PMF Oversight Framework Audited all corporate projects and prepared assessment / gap analysis reports against the PMF. Provided corrective action plans to corporate project managers on audit findings Acted as a member of the solution deployment planning team several Project Managers/Team


Monitored company Project Managers on implementation of their corrective action plans Key interface with Auditors (Deloitte) on Systems Under Development (SUD) project audits Clarified project management framework and oversight procedures, resolved identified concerns and

questions on audit findings Prepared project documentation binders and electronic directories Deliverables Technical Solutions Document, Functional and Technical Requirements, Use Cases/Test Cases, UAT, Project Management Framework, Project Templates (Project Charter, Project Scope and Requirements Document, WBS & Production Schedule Templates by Business Area, Budget Management Spreadsheet, Risk Log, Status Reports, Record Of Decisions, Record Of Acceptance, Change Requests, Change Request Log, Issues Log, Lessons Learned and Project Closure and Transition Form.), Training Materials, Oversight Framework and GAP analysis reports. Environment MS Word, MS PowerPoint, MS Excel, MS Project 2007, PMBOK v4, Treasury Board Website, Corporate Knowledge and Best Practices, ITIL release and change management, MS Project Server 2007, Sharepoint, / Connexions



Project 18: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Amalgamation of Halifax and St. John Training Centers PMO Portfolio Advisor / Analyst August 2009 – March 2010 (8 months) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Project Description: The project includes establishing a space needs study of St. John and Halifax, evaluating the space available at Halifax, space planning the amalgamation of the two training centers, construction and the move to the new facility. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Managed project throughout the project lifecycle (imitating, planning, execution, monitor and

controlling and closure) Conducted oversight to ensure adherence to the corporate Project Management Framework and


Deliverables Based on project complexity (Schedule, Budget, Human Resources, Internal or External needs all or selected deliverables were approved by senior management where applicable and completed for each project) Business Case, Interim Schedule, Project Charter, Privacy Impact Assessments (Preliminary and Full), Threat Risk Assessments (Preliminary and Full), Project Scope and Requirements Document, WBS & Production Schedule, Budget Management Spreadsheet, Risk Log, Status Reports, Record Of Decisions, Record Of Acceptance, Change Requests, Change Request Log, Issues Log, Lessons Learned and Project Closure and Transition Form. Environment Airport, Secure Areas and Construction Sites



Project 17: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Amalgamation of Halifax and St. John Training Centers PMO Portfolio Advisor / Analyst August 2009 – March 2010 (8 months) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Project Description: The project includes establishing a space needs study of St. John and Halifax, evaluating the space available at Halifax, space planning the amalgamation of the two training centers, construction and the move to the new facility. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Managed project throughout the project lifecycle (imitating, planning, execution, monitor and






Project 16: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Ottawa Airport New HBS space PMO Portfolio Advisor / Analyst August 2008 – December 2012 (4 years, 5 months) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Project Description The project includes space planning, construction in order to relocate the existing Hold Baggage System office (HBS) space in the basement at the Ottawa International Airport into approximately 1,100 square feet of new CATSA employee facilities to improve the working environment and relocation of the current CATSA FTE into the new space. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Managed project throughout the project lifecycle (imitating, planning, execution, monitor and






Project 15: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Materiel Management Information System Implementation - MMIS Project Manager / PMO Portfolio Advisor August 2008 – March 2009 (8 months) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Project Description This MMIS Implementation project deals with the improvement and customization of Nav Canada’s CMAR application and the standardization of all OEM’s (GE, L3 and Smiths Detection) periodic reports as well as improvements to CATSA’s BI equipment data cube to consolidate all data. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Managed project throughout the project lifecycle (imitating, planning, execution, monitor and



Deliverables Based on project complexity (Schedule, Budget, Human Resources, Internal or External needs all or selected deliverables were approved by senior management where applicable and completed for each project) Business Case, Interim Schedule, Project Charter, Privacy Impact Assessments (Preliminary and Full), Threat Risk Assessments (Preliminary and Full), Project Scope and Requirements Document, WBS & Production Schedule, Budget Management Spreadsheet, Risk Log, Status Reports, Record Of Decisions, Record Of Acceptance, Change Requests, Change Request Log, Issues Log, Lessons Learned and Project Closure and Transition Form. Environment Classified



Project 14: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Test Lab Facility Project Manager / PMO Portfolio Advisor April 2008 – March 2009 (1 year) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Project Description To develop an in-house lab facility for the research, piloting, testing and evaluation of equipment. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Managed project throughout the project lifecycle (imitating, planning, execution, monitor and

controlling and closure) Provided strategic procurement and project advice to executives Developed a business case based on high level Statement of Requirements, evolving in the Project


(PCRA) report Produced a project charter, reviewed and approved by the Project Sponsor Conducted oversight to ensure adherence to the corporate Project Management Framework and


Deliverables Based on project complexity (Schedule, Budget, Human Resources, Internal or External needs all or selected deliverables were approved by senior management where applicable and completed for each project) Business Case, Interim Schedule, Project Charter, Privacy Impact Assessments (Preliminary and Full), Threat Risk Assessments (Preliminary and Full), Project Scope and Requirements Document, WBS & Production Schedule, Budget Management Spreadsheet, Risk Log, Status Reports, Record Of Decisions, Record Of Acceptance, Change Requests, Change Request Log, Issues Log, Lessons Learned and Project Closure and Transition Form. Environment Secure Areas, Facilities, Construction



Project 13 CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Vancouver Training Centre Renovation and Olympics VSOC PMO Portfolio Advisor / Analyst November 2008 – September 2009 (11 months) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Project Description Redesigning the existing Regional Training Centre in Vancouver to better accommodate the Learning and Development group. The scope also includes the move into the New RM and OPS Centre that was recently acquired to be used as the VSOC (Vancouver Security Operations Centre). Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Managed project throughout the project lifecycle (imitating, planning, execution, monitor and






Project 12: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Life Cycle Replacement of IT Hardware Project Manager / PMO Portfolio Advisor January 2007 – January 2008 (1 year) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Project Description The procurement and deployment of IT hardware, for Headquarter staff, regional staff, and end of life cycle equipment including desktop PCs, servers, peripherals such as network switches, printers, and laptops. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Developed an maintained a Project Management Plan (PMP)to define and document the objectives


Managed project throughout the project lifecycle (imitating, planning, execution, monitor and controlling and closure)

Provided strategic procurement and project advice to executives Developed a business case based on high level Statement of Requirements, evolving in the Project







Project 11: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Calgary Transborder Project Manager / PMO Portfolio Advisor June 2007 – March 2011 (3 years, 10 months) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Project Description Design, Procurement, Deployment and Installation of Pre-board Screening (PBS) and Hold Baggage Screening (HBS) equipment (X-Rays, CTX's and other) in the new Transborder Terminal for Calgary (YYC). Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Managed project throughout the project lifecycle (imitating, planning, execution, monitor and



Deliverables Based on project complexity (Schedule, Budget, Human Resources, Internal or External needs all or selected deliverables were approved by senior management where applicable and completed for each project) Business Case, Interim Schedule, Project Charter, Privacy Impact Assessments (Preliminary and Full), Threat Risk Assessments (Preliminary and Full), Project Scope and Requirements Document, WBS & Production Schedule, Budget Management Spreadsheet, Risk Log, Status Reports, Record Of Decisions, Record Of Acceptance, Change Requests, Change Request Log, Issues Log, Lessons Learned and Project Closure and Transition Form. Environment Airport, Secure Areas, Back of House, Construction



Project 10: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Winnipeg New Terminal Project Manager / PMO Portfolio Advisor January 2007 – March 2010 (3 years, 3 months) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Project Description Design, Procurement, Deployment and Installation of Pre-board Screening (PBS) and Hold Baggage Screening (HBS) equipment (X-Rays, CTX's and other) in the new Terminal for Winnipeg (YWG). Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Managed project throughout the project lifecycle (imitating, planning, execution, monitor and



Deliverables Based on project complexity (Schedule, Budget, Human Resources, Internal or External needs all or selected deliverables were approved by senior management where applicable and completed for each project) Business Case, Interim Schedule, Project Charter, Privacy Impact Assessments (Preliminary and Full), Threat Risk Assessments (Preliminary and Full), Project Scope and Requirements Document, WBS & Production Schedule, Budget Management Spreadsheet, Risk Log, Status Reports, Record Of Decisions, Record Of Acceptance, Change Requests, Change Request Log, Issues Log, Lessons Learned and Project Closure and Transition Form. Environment Airport, Secure Areas, Back of House, Construction



Project 9: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Corporate Financial Management System PMO Portfolio Advisor / Analyst January 2007 – March 2009 (2 years, 3 months) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Project Description Implementation of Corporate Financial Management System which will satisfy requirements in the areas of financial management, supply chain management, asset management, contract administration and procurement, travel expense management and human resource management. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Managed project throughout the project lifecycle (imitating, planning, execution, monitor and






Project 8: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Secure Identification and Time Tracking - SITT Project Manager / PMO Portfolio Advisor February 2006 – March 2007 (1 year, 2 months) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Project Description Infrastructure Upgrade (LAN's and Servers) and Hardware Upgrade (Clocks/Readers), Data Integration between SITT, RAIC and LMS for security and account authentication and screening level permissions. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Managed project throughout the project lifecycle (imitating, planning, execution, monitor and

controlling and closure) Provided strategic procurement and project advice to executives Developed a business case based on high level Statement of Requirements, evolving in the Project







Project 7: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario LMS Module - Managing Conflict with Unruly Passengers Project Manager / PMO Portfolio Advisor December 2006 – March 2007 (4 months) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Project Description Development of an e-Learning Training Module that deals with unruly passengers and Integration within corporate Learning Management System. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Managed project throughout the project lifecycle (imitating, planning, execution, monitor and



Deliverables Based on project complexity (Schedule, Budget, Human Resources, Internal or External needs all or selected deliverables were approved by senior management where applicable and completed for each project) Business Case, Interim Schedule, Project Charter, Privacy Impact Assessments (Preliminary and Full), Threat Risk Assessments (Preliminary and Full), Project Scope and Requirements Document, WBS & Production Schedule, Budget Management Spreadsheet, Risk Log, Status Reports, Record Of Decisions, Record Of Acceptance, Change Requests, Change Request Log, Issues Log, Lessons Learned and Project Closure and Transition Form. Environment HP Proliant DL380, MS Word, Excel, PowerPoint and Project Server 2010, Sharepoint, Adobe Professional, .NET Framework, Visual Basic .NET and SQL 2005



Project 6: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Threat Image Projection Software - TIPS PMO Portfolio Advisor / Analyst September 2006 – August 2007 (1 year) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Project Description Infrastructure Upgrade (LAN's and Servers) and Hardware Upgrade (Clocks/Readers), Data Integration between SITT, RAIC and LMS for security and account authentication and screening level permissions. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Managed project throughout the project lifecycle (imitating, planning, execution, monitor and






Project 5: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Boarding Pass Security Scan (BPSS) – Pilot Project Project Manager / Project Leader November 2006 – October 2007 (1 year) Project Authority name: Yves Ducharme Title: Director, Program Development Telephone Number: Reference prefers emails. E-mail address: [email protected] Project Description Conduct a proof of concept on a Boarding Pass Security Scan System with external stakeholders (Air Canada) to better validate the authenticity of boarding passes, tracking of when a passenger went through a security check point, passenger throughput and passengers flagged for secondary searches. Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Successfully managed project budget of $250k, including oversight on contracts, purchase orders

and external resources budget management Liaised with sponsors of project - Air Canada and Calgary Airport Authority Reviewed and assessed submitted proposals from vendors bidding on the BPSS contract. Ensured that the selected proposal aligned with CATSA’s requirements for the project. Applied CATSA Project Management Framework to ensure proper delivery of BPSS prototype and

pilot solution are on schedule and accepted by the business owner. Was responsible for creating and obtaining approval of Project Management formal documentation

including development of business case, project charter, business requirements planning, project schedule, deployment status reporting, change requests, change log, risks/issues log, budget and cost control tracking, lessons learned.

Completed a Privacy Impact Assessment and presented the results to the Privacy Commissioner. Ensured all project deliverables were on budget and schedule Managed a project team of 8 members with various skill levels and responsibilities Chaired weekly project team meetings and bi-weekly steering committee meetings Reported and managed project issues and risks Documented action items, ensured action items were addressed and communicated meeting minutes

in a timely manner Developed and Delivered BPSS Training to end users Deliverables Establish Partnership, Professional and Hardware Service Contracts, Deliverables noted in bullet 6, Privacy Impact Report, Business Processes and Project Status Reporting. Environment MS Word, Excel, PowerPoint and Project 2007, Adobe Professional, .NET Framework, Visual Basic .NET, SQL 2005, Flight Information Database System – FIDS and Common use platform.



Project 4: CATSA – Canadian Air Transport Security Authority X-Ray Tutor v2 Project Coordinator January 2004 – November 2006 (1 year, 11 months) Project Authority name: Stuart Robson Title: Business Systems Manager - Consultant Telephone Number: 613-291-1110 E-mail address: [email protected] Project Description Development, Testing and Deployment of an upgraded Screening Officer Training simulation software known as X-Ray Tutor v2 in partnership with external stakeholders (University of Zurich – Cognitive Psychology). Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Liaised with Learning and Performance group to define software functional and technical

requirements for the upgrade plans of the X-Ray Tutor 1.7 application and communicated requirements to the University of Zurich, who expedited the delivery of XRT v2.0 application for national deployment to all airports in Canada

Coordinated the delivery of X-Ray Tutor software according to the project schedule Liaised between IS/IT and the University of Zurich to define technical requirements and strategies to

design, develop and deliver an automation software tool that provides X-Ray Technology with capabilities of user administration and performance data collection

Coordinated IS/IT resources for onsite deployment and installation of XRT 2.0 software into X-Ray detection machines located in all Canadian airports

Facilitated training course delivery of the final release version of XRT 2.0 and Automated Software to training advisors in the field

Ensured control measures were in place to motivate screening officers, point leads and advisors completed all requirements towards training certification

Coordinated oversight of CATSA Regional Managers and Learning and Performance Advisors with service providers in each airport. (89)

Worked with L&P managers to estimate maintenance budget and steady-state capital required for delivery of X-Ray Tutor training and software deployment for the project

Implemented cost control methods to ensure that all purchase requisitions were invoiced within the projects committed capital fiscal plan. Project was delivered on budget with no lapsing funds.

Generated a detailed baseline project schedule and project status updates as controls to ensure delivery of the project on time and on budget

Held weekly CATSA project team status meetings to ensure project execution and control requirements were maintained

Managed key issues and outstanding project elements by assigning action items to project team members to ensure constant and successful progression in the overall project objectives

Lead meetings between CATSA’s Technical members of X-Ray Tutor Project team and University of Zurich. Outcomes of these weekly meetings resulted in the completion of sub projects

Performed System and Functional Testing on final release of X-Ray Tutor 2.0 and Automation Software

Provided in-depth data analysis reports to evaluate XRT data integrity and utilization Lead project status meetings for X-Ray Tutor reporting requirements involving L&P

managers/sponsors and end users Developed reporting requirements documentation which were included in the X-Ray Tutor usage

reports used by senior management staff in evaluating program effectiveness



Deliverables Functional and Technical Requirements Document, Stakeholder Management, Project Schedule development and updates, Automation Software Releases, UA/T, Training Material Development, Training Delivery Technical and Operational, Budget Tracking and Forecasting, Status Reports, Business Processes, Data Integrity Analysis and Reporting. Environment Cross functional matrix, MS Word, MS PowerPoint, MS Excel, MS Project 2003, Adobe Professional, .NET Framework, Visual Basic, MS Access


Project 3: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Learning Management System and Related Systems Administration Program Analyst January 2004 – November 2006 (1 year, 11 months) Project Authority name: Howard Lum Title: Manager, Portfolio Management Telephone Number: 613-998-9318 E-mail address: [email protected] Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: System Administrator responsible for installing, configuring, training and providing on-going

maintenance and support of the complete Docent Technologies LMS 6.5 enterprise suites including; LMS, LCMS, Exchange, Outliner applications

System Administrator for Interwise 4.2.92 distance learning software used to provide training to remote sites

Developed SQL queries and scripts using SQL Manager and Analyzer to perform day to day support and maintenance

Reviewed, tested, modified and installed SCORM/AICC based CBT and WBT and made recommendations to clients on course development

Provided technical support for XRT 1.7 Prime subject matter expert for CATSA’s Smartcard program. Provided technical support, training and overall deployment of the Portable Training Record System

(PTRS) technology Environment MS Word, MS PowerPoint, MS Excel, MS Project 2003, Windows 2000 and 2003 Server, IIS 5 and 6, SQL 2000 and 2005, Docent Technologies Learning Management System 6.5, Learning Content Management System, Interwise (Remote Training Software), HP Proliant DL380, Windows 2000 and XP workstations



Project 2: CATSA – Canadian Air Transport Security Authority, Ottawa, Ontario Operational Network Administration for the CATSA Network and End Users Network Administrator February 2003 – January 2004 (1 year) Project Authority name: Troy Dell Title: Manager, Business Services Management Telephone Number: 613-949-1134 E-mail address: [email protected] Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: First and second level support on Windows 2000 Network. Provided local IT support for190 department staff Remote support for 89 airports and training centers across Canada. Helpdesk coordinator including supervision of 3 junior staff members Mentored new Helpdesk members Provide statistics on helpdesk performance for senior management review Configured and deployed new servers Perform Enterprise server backups Provided statistics on Enterprise Servers for senior management review Implemented IT Help Desk policy and procedures Created instructional documents for users for various software applications Superbly mastered essential time management skills Provided input for new products and solutions that interacted with company Enterprise Dealt with sensitive information (secret level) Created ghost images for desktops and laptops Configured and deployed new workstations Environment MS Word, MS PowerPoint, MS Excel, MS Project 2003, HP Proliant DL380 Servers running Windows 2000 and 2003 Server, IIS 5 and 6, SQL 2000 and 2005, Docent Technologies Learning Management System 6.5, Learning Content Management System, Interwise, Dell workstations, Windows 2000 and XP workstations



Project 1: Transport Canada, Ottawa, Ontario Records Document Information Management System Implementation RDIMS System Administrator April 2002 – December 2002 (9 months) Project Authority name: Victor McBride Title: Senior Technology Consultant - RDIMS Telephone Number: 613-276-0099 E-mail address: [email protected] Tasks Performed During this project, Mr. Hyatt had the following duties and accomplishments: Processing Account Requests (Adds, Deletes, and Modifies) Backing up databases and Viewing log Files Develop RDIMS Technical and Business Process Documentation Second Level support on mixed Network Install and Support RDIMS application for 5000 users Troubleshoot and investigate tickets logged in Tivoli Developed a Visual Basic Application to determine processed RDIMS files located on a specific file

server Environment MS Word, MS PowerPoint, MS Excel, MS Project 2000, Servers running Windows NT and 2000, IIS 5, SQL 2000, RDIMS 3.9 Client Server



TECHNICAL SUMMARY

Learning Management Systems Docent Technologies LMS v6.5

Software Applications Microsoft Office Microsoft Project 2007 /2010 Microsoft Project Server / Administration 2007 Microsoft Visio AutoCAD 2000 Helpstar 8 Records Documentum Management System –

RDIMS Hummingbird 5.1.0.5 Sharepoint

Programming Languages C / C++, Kylix Win32 API, Qt, MFC (Visual C++) X Windows, Visual Basic 6, Delphi 6

Web Programming Languages VB Script Linux (TCP/IP) ASP CGI HTML PHP COM / DCOM / COM+ Java Script ActiveX PERL

Thin Client/Remote Software Tools Citrix ICA Client Net Meeting PC Anywhere Terminal Services Telus VPN Client lient/Remote Software Tools

Development and Network Tools Visual Studios 6.0 - .NET MS SQL Server 2000 - 08 Norton Ghost 7.5/2003 SecureDOC 3.2 Antigen 7.5

Web Servers/Networking Hardware Apache Server IIS 6.0, 7.0 Red Hat Linux 7.3 OpenBSD 3.1 HP Proliant DL Nortel Passports 8010 Nortel BayStack 450-24T Switch

Operating Systems Windows NT/2000/2003/2008 Server Windows NT/2000/XP/7/8 Workstation Linux Unix
