EdTech spend has reached well over $38B globally* and is projected to climb steadily over the next five to ten years. Keeping up with this surge in technology on campus can be daunting for the CIO & PMO.

To help alleviate these challenges, TeamDynamix (TDX) offers a cloud-based work management platform designed specifically for the Higher Ed community. Giving IT and service organizations the ability to align, collaborate, and simplify their work management processes; TDX transforms IT from order taker to a strategic innovator without exhausting budget or resources.

A Single Platform Approach

Institutions are now finding that service management is not confined to IT – in fact, Facilities, HR, Marketing and many other areas all rely on various service solutions.

By offering a single approach to each group’s specific needs, schools can more easily roll out & support true campus wide services. By combining service management and project planning, resources can be optimized and service improved.

One Portal for Students, Faculty & Staff

Serving the student, faculty and staff population is easier than ever with a full service portal including a service catalog & knowledge base. This highly configurable web platform can be customized to your school brand – offering a true “service the campus” front facing tool.

The Right Fit for Higher Education

IT Maturity in the EdTech Explosion:

Students, faculty, and staff are more reliant on technology than ever before. Simply put, they don’t just want technology to work for them – they fully expect it.As colleges and universities strive to keep up with a rapidly evolving technological landscape, many are struggling with resource constraints and lack of proper support systems. The focus is now on IT organizational maturity. In order to support the EdTech Explosion, service management and project teams need to become nimbler, better equipped, and more transparent. Are you ready?

“Finding out that TDX could do both project,

portfolio, and IT service management was a game

changer for us.”- Hector, Molina, Director,

Central Project Office, Eastern Carolina University

C AMPUS WIDE SER VICE MANAGEMENT AND PR OJECT PL ANNING ON A SINGLE PL ATFORM

Improve IT Maturity on Campus:

• Expedite problem resolution

• Reduce volume

• Optimize resources / workloads

• Gain full visibility into projects

• Agile, Waterfall, Cardwall

• Project portfolio management

• Increase self-service adoption

SOLUTION:

Integrated Service Management & Project Planning Built for Higher Ed

A Single Service Management Platform for the Entire Campus:

• IT Service Management (ITSM)

• Facilities & Plant Planning

• HR, Marketing, Campus Life

• … and More

*Worldwide, higher education sector spending is forecast to reach US$38.2 billion in 2016, according to Gartner.

Knowledge Base Share knowledge across the IT department and across campus. Create, edit, and view the organization’s collective knowledge, in one, organized spot. Enhance self-service by making the campus Knowledge Base accessible online.

Service Catalog Increase the quality, speed, and transparency of service to students, faculty, and staff through Service Portfolio Management. Use the tool to catalog, publicly display, track, and report on services for campus.

TDX transformed the way we service our students and faculty. We are more efficient in how we operate and we can now offer a public-facing portal with a service catalog and knowledge base. Our student experience rankings have immediately improved and we are able to contribute on a more strategic level.”

- Brett Williams, Manager, Technology Support Unit and Help Desk University of Wyoming - Information Technology, Client Support Services

“

A Single Campus Wide Service Management PlatformEach semester the doors turn and in comes an ever-evolving user base of hundreds or thousands. Sound familiar? It does if you are in Higher Ed IT. Onboarding becomes a unique challenge, one that is not realized by any other entity. BYOD? BYOD times five!

A new student will arrive with three to five devices—and the expectation that there is immediate help. Yet resources constraints and lack of collaboration tools can make supporting this unique user base daunting.

Service Management on a Single Platform:

• Ticketing/Incident Tracking

• Configurable Workflow

• Change Management

• Asset Configuration

• Service Catalog/Knowledge Base

• Release Control

• Student/Faculty Portal

• Remote Access

• End Point Management

ITSM that Expands Across Campus: Facilities, Admissions, Marketing HR— and more. Easy to configure, own and operate – no scripting/no coding.

Introducing Governance, Alignment, & Communication

The accelerated pace of change across Higher Education combined with increased enrollment and growing resource constraints is creating a perfect storm that is forcing schools to think differently. How do you help the organization transition from just executing projects to delivering the right solutions to achieve strategic goals? It’s clear: you help the university fulfill its mission of applying outstanding and consistent governance, alignment, and communication techniques to a university project portfolio.

TDX Project Portfolio Management + Service Management Historically there has been very little transparency across departments, which in turn can contribute to dysfunction, specifically around resource allocation and technology needs.

A cloud-based project, portfolio, and resource management platform that can be extended to include Service Management as well–all on a single platform. This joint PPM and ITSM platform allows IT to become a strategic “hub” for all work and service management solutions in higher

education institutions.

Project Portfolio Management: Flexible to manage very large projects as well as collaborative work

Lifecycle management from requests and ideas through completion:

• View the entire project portfolio

• Manage the project resources

• Zero-Adoption Capability

• End-User Portal

• What-if Planning

• Workflow Management

• Agile support functionality

• Time & expense tracking

• Document management

• Advanced analytics

• Import / Export from MS Project

Project Portfolio and Service Management on a single, enterprise wide platformEquipping IT,

Facilities & Marketing with One Platform

“I can’t imagine three more different departments but at SCU these three

departments are intricately linked and able to function together easily and

efficiently as the result of TeamDynamix.”

- C.W.J. “Joe” Eggleston, Executive Director, Auxiliary Operations, Southern California

State University of Health Sciences

Implementation Services The TDX Services team has been onsite at literally hundreds of campuses. They understand that Higher Ed is unique. They understand that nowhere else do you find an operating model where each year you onboard hundreds, thousands and, tens of thousands new users. You will benefit from the collective best practices gained from this experience. The solution has been designed to facilitate an easy to implement, own and operate model. There is no scripting, coding or complex development required.

On-Going Support At TDX, we take service management seriously. Our support team interacts with our user community daily. With our knowledge base and service catalog we easily share common questions and answers, take enhancement requests and intake issues or questions for live interaction. We are available by phone, email, or through the portal to help resolve your issues or to discuss your ideas and feedback. Our Higher Ed user community is very active; your network of peers will help support you as you move your organization forward.

Managed Services In order to alleviate resource constraints, many schools are now working with a partner who can take on a range of work from basic user administration to building out of workflows, dashboards and client portals. This partner is a true partner that is aligned with the longer term vision.

TDX offers the opportunity to optimize services by extending your team with a dedicated resource, who can help free up time by managing basic activities or enhancing service management output, or leveraging our domain expertise in:

• User Administration

• Client Portal Creation / Build-outs

• Dashboards & Reporting

• Workflow Configuration

Open Integration and Integrated Remote Access Complex, campus-wide networks require the management of hundreds or thousands of desktops, servers, tablets, and smartphones. Likewise, in the age of Amazon, Google, eBay, and social media, the higher education customer expects fast, effective, and quality service. TDX offers integration points with ERP Systems, CRMs, BOMGAR, Kaseya, Dropbox, OneDrive, Google Drive, Box and more. Students and faculty can initiate or accept remote support sessions on computers running Windows, Mac, and Linux, as well as mobile devices.

www.teamdynamix.com information@teamdynamix.com @TDXBuzz company/teamdynamix

“The Information Resources team wanted a solution

with expanded capabilities and something better suited to the

department’s needs and to higher education.”

-Jason Donnell, IT Analyst, Client Services – California State

University - Chico