ISO 9001 Quality Management System - The Secret of Successful Business

8/2/2019 ISO 9001 Quality Management System - The Secret of Successful Business

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Build With Confidence Thru Quality

Management PlanEnsure Safety, Ensure Success - ENSAFEENSAFE.COM.AU
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TABLE OF CONTENTSConstruction Environmental Management Plan 4

Effective for Handling Environmental Impacts

Developing a Construction Quality Management Plan 5

Ensure Project Accomplishment 6

with Construction Compliance

Get Started with Going Green

with an Environmental

Management Plan Template

Implementing a Quality

Management System to

Improve Your Small Business

7

8


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TABLE OF CONTENTSIntegrated Management System 9

- A Means to Increase Cash Flow

ISO 9001 Quality Management System Basics 10

Safety Management Plan: A Tool to Run 11

Your Project Smoothly

Site Safety Plan: Ensure

Worker Protection and Project

Success

Ways to Implement a Quality

Management Plan

12

13


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Globally, people have become more aware of the

need to preserve and protect the environment.

There are various organizations that promote the

value of preserving the world for future generations.

Even in the field of construction, people have become

conscious of what impacts human activities have on

the environment. As a result, governments in many

countries have enacted environmental legislation

that compels construction companies to make a

detailed assessment of the impact of a particular

project on the surrounding environment before

making a start.

In Australia, environmental legislation states that a construction environmental management plan is

required for any construction work. Careful management of excavation, demolition and building

work should be observed by builders and developers. The environment plan depends on the nature

of work, likelihood of disruptions, dangers or risks involved or any other issues required to be

addressed under the planning permit. In any construction endeavor, a site safety plan is also very

important to ensure the protection of the workers. Employers or project contractors are required to

present theirsafety management planbefore starting on any project.

An environmental risk assessment should be undertaken before making the environmental plan. The

assessment will identify all aspects of construction that could have an environmental impact and the

potential risk brought about by such activities. Management controls are then formulated to reduce,

if not eliminate, the identified environmental impacts. The risk assessment will also address the

potential effects created during the temporary construction period (like construction noise and dust)

and any permanent impacts (like disturbance of crop production) that are influenced by construction

activities.

The plan should address specific environmental issues, and strategic details on how these would be

controlled across the entire duration of the project should be stated. Potential issues that will need

to be addressed in the plan could be air quality including dust management, construction noise and

vibration management, sustainable waste management, traffic management, management and

protection of ecological resources, and contaminated land management, among others.

The construction environmental management plan contains objectives and targets for the projects

that are realistic and relevant for improving environmental performance. To ensure that appropriate

control measures are effective, a program on monitoring, reporting and auditing of compliance in

accordance with any law or regulations or guidelines is included in the plan.
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The environmental management plan will ensure that environmental practice is achieved throughout

the project duration, and that all sensitive environmental and residential factors are protected, as far

as possible. The document is also subject to changes or additions as information and details become

available for integration.

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In the construction industry, the term "quality" can refer

to a measure of excellence, or a state of being free from

defects or deficiencies, brought about by the strict and

consistent adherence to measurable and verifiable

standards. It could also be defined as the totality of

features and characteristics of a product that bears its

ability to satisfy the stated or implied needs of a client or

customer. More specifically, quality can denote theconstruction of a commercial or residential building which

fulfills the purpose for which it is intended.

The ISO 9001 quality management system is the

international standard that can be applied to a broad

range of industry sectors. Using this system, an

organization that supplies a specific product or service can establish an effective quality system that is

designed to increase efficiency in performing its major business processes and maximize customer

satisfaction. It is a reliable standard for the more popular manufacturing and service industries.

However, this same quality management plan cannot be as easily adopted by the construction

industry. Each construction project would consist of a unique combination of workers with

specialized skills, specific materials and equipment, a unique location, and a unique weather

condition, as well. It would be difficult to apply the principles of a quality system that can be used

over and over to provide consistent results on construction projects that are unique to each client's

specifications.

An efficient quality plan for a construction project, then,

would refer to a framework that enables a builder and its

partner suppliers to construct a building which satisfies the

client's specifications, make use of the best materials,equipment and skilled labor in relation to the price of the

project, and allow sufficient time to fulfill the construction of

the entire order.

The Total Quality Management tool is ideal for use as a

construction quality management plan. It interweaves

organizations, processes and people for the ultimate purpose of customer satisfaction, and it
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emphasizes process improvement techniques to continually improve results. Innovation and the

application of new technological procedures are also encouraged.

The implementation of a Total Quality Management system involves getting the commitment of a

client to quality, preparing project quality assurance plans for all levels of the construction work,

educating and training staff in the developed quality approach, reviewing and measuring the

organization's performance, and seeking out areas that can be further improved.

With proper planning, worker training, teamwork from all areas of the construction project, and

timely measuring of results, a builder can apply quality management across all its construction

projects and successfully deliver a finished structure that addresses the client's needs.

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Operators in the construction and real estatebusiness are faced with the challenge of

ensuring construction compliance with the

adopted codes while on tight budget and

limited resources. Construction companies

need to manage all project quality, health and

safety and environmental aspects of their

construction projects from design to

completion. While managing a construction

project, contractors should assess conformity

with all regulatory requirements in their

project area.

The purpose of the stringent requirements imposed by the building department is to ensure safety of

the workers, the employers, the general public and preservation of the environment. Site safety plan

is designed to develop and implement a plan that identifies, evaluates and controls the safety and

health hazards in a construction site. Since working in a construction poses many possible dangers, it

is a must that safety be observed at all times. Aside from losing skilled employees, a considerable

amount of money will likewise be lost when accidents occur in the work site.

A construction environmental management plan is used to assess the environmental impacts of

construction activities, giving emphasis on the preservation and protection of the surroundingsaffected by a construction project. It consists of objectives that are relevant to improving

environmental considerations. Soil and construction material testing is also required to check if a

project site is appropriate for building construction.

The National Construction Code (NCC) is developed to incorporate all on-site construction

requirements in a single code. The code is a uniform set of technical provisions for building work,

plumbing and drainage installations throughout Australia while allowing for variations in climate and
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geological or geographic conditions. The Building Code of Australia

(BCA) contains provisions for the design and construction of buildings

and other structures, and it covers structure, fire resistance, services

and equipments, access and egress, energy efficiency, as well as certain

aspects of health and amenity.

To create a contemporary and relevant construction code that deliversgood outcomes for health, safety, amenity and sustainability in the

construction environment, meaningful consultations are held. These

consultations can promote trust between the government, industry

and the community. Transparency gives opportunity for the

stakeholders to see and judge the quality of government actions and

regulatory decisions. During a proper consultation process, revision

and modification of preliminary recommendations may take place,

leading to better outputs.

Crafting plans to comply with the regulations is not an easy task. In fact, there are agencies thatspecifically offer to write plans for construction sites, but such services can cost you a sizeable

amount of money. Another option is to use templates that are accessible online and include

computerized documents to comply with different aspects of legislation. In the larger scheme of

things, whether such a plan is outsourced to a third-party supplier, manually drafted or done using an

online plan template doesnt matter as long as it is in place, implemented, and adhered to.

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We have only one planet. As the dominant species, it is our

responsibility to save and protect our natural resources. Global

warming, extinction of species, pollutionthese are but results of

the radical shift in man's mentality from being stewards of the

planet to becoming insatiable consumers.

Progress and sustainability do not lie on divergent paths. It is

possible to achieve both, if prudence and due effort is made.

While it is true that every small action from every individual

geared towards the preservation of the earth and its resources

are a great help when considered as part of a collective effort,bigger actions taken by bigger groups will have a significantly

more substantial effect. This is where established business

ventures and seasoned organizations can play their part in

environmental protection. They can begin the healing process by

taking up an environmental management plan template that

shows how to get started in implementing green initiatives within

the workplace.
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This environmental quality management plan will

contain a record of the different business processes

undertaken by a company on a regular basis and

outline the negative impact that each one has on the

environment. In a comprehensive and systematic

manner, the document will provide an organizationalstructure for developing an environmental policy that

all employees and management of a company will

comply with.

With aquality management systempoised at enabling

a company to address and manage its pollution risks, the essential document can be created to

include detailed descriptions of the activities carried out in the workplace, along with lists of the

identified pollution risks of each activity and the roles and responsibilities of the employees regarding

these risks. The plan would also ideally contain staff training and awareness initiatives, emergency

preparedness and response measures, and outlined plans for the inspection and maintenance of theimprovement processes for significant results.

By putting an environmental plan in place, a company can improve overall performance and

efficiency, reduce waste, find more efficient ways of using water, electricity, and other resources, and

avoid fines and penalties for not meeting environmental legislation. The organization will also receive

a positive boost in relations, particularly with other companies that prefer to do business with and

recognize only those also taking action for the benefit of the environment.

Every little bit helps when it comes to saving our natural resources, but if you have the means to set a

significantly large group of people into motion towards better environmental practices, wouldn't you

actively work to make it happen? It's about time for everyone of us to take the proactive side in beingproductive, aware, and environmentally responsible at home, in the workplace, and anywhere else

we could possibly be.

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Starting out on a hobby making baked goods

is fun. It's a delight to gather recipes and see

your first batch of lemon bars or muffins

looking exactly as they do on the recipe

book's pictures. With each recipe you master,

you learn more and more baking tricks and
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produce more and more goodies that you end up giving them away to most of your friends and family

members, who look forward to tasting your creations every time you turn on the oven.

Eventually, you decide that making sweet treats will be your life's

work, so you begin setting up a full-fledged bakeshop where more

people can discover your baking prowess. However, several

changes need to be made with the way you present yourproducts. You are now setting a price for each item you bake, and

customers will be expecting the same quality treat each time they

make a purchase. Before, when you were still giving your goods

away, it didn't matter if your brownies were not cut evenly, or if

some cookies were bigger than others. Now, all brownies have to

be the same size, each cupcake has to fit in the same size box and

have the same frosting design as the others. To ensure that your customers are getting the same

value every time, you need to have an effectivequality management systemin place.

Having a certain set of standards to follow will greatly help you, as a business owner, achieveconsistency in all the activities involved in creating your specific products. The new business can start

off on the right foot by knowing right away what recognized standards must be met in your line of

work, what business objects can be targeted, and what common and costly mistakes can be avoided.

Primarily, you would need to develop a workflow system that would ensure that you get the same

results with the same level of quality each time. How will this benefit you? You will be able to

increase your efficiency by improving your use of time and resources in making your products. You

can reduce costly mistakes, and your customers will have increased satisfaction because they

continue to receive the same quality product every time they come back to your store.

With a quality system incorporated into your workprocesses, you are assured that every employee in your

establishment is performing tasks at the same

competence level, which contributes to the overall

efficiency of your establishment. Monitoring the

performance of each team member will lead you to

discover areas that can be improved, such as the speed

of production or the quantity of the daily output.

Regardless of the size or the industry of your chosen

business venture or whether you provide services orproducts, aquality management systemcan establish a

proper framework to manage its key processes. By

adhering to the set system, you can reach your goal of

becoming the best little bakeshop in your

neighborhood, and, eventually, in the larger

surrounding areas, as well.
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MMeeaannss ttoo IInnccrreeaassee CCaasshh FFllooww

There are times when business people may feel their business is all

out of control, and they start wishing for some magic tool that can

address their problems. They want such a tool to reduce

administrative burdens, streamline processes and help maximize

employee efficiency. If you find yourself wishing the same, dont

despair There is, indeed, a method (although it is not magical) by

which job-related problems can be reduced, if not completely

addressed.

With the help of anintegrated management system, you will be able to finish what is needed to get

your business back in shape. This management system is one that integrates all of your existing

systems and processes into one complete framework, enabling the organization to work as a single

unit with unified objectives.

With it, the different aspects of your company are all united and will function as one unit with a single

goal improving the performance of the entire organization. The system is geared towards getting

employees from all departments to stay motivated, understand the companys main objectives and

targets and, at the same time, work as a team. With a genuinely coordinated system, your company

can achieve more.

An integrated management systemprovides a holistic picture of all aspects of your company, how

they affect each other and the possible risks. The system reduces duplication or redundancy, and it

becomes easier for the organization to adopt new systems in the future. Any management system an

organization adopts, be it quality, environmental, health and safety or financial, should operate

seamlessly across all components as part of the daily business functioning.

The system allows your management team to form a single structure

that can help to manage employees needs, monitor competitors

activities, encourage best practice, minimize risks and maximize

resources. Just because a system is integrated it does not mean that

less attention is given to auditing individual systems, though. Each

system should still conform to specified standards in order to

maintain a high level of credibility and effectiveness.

Other benefits of a unified system include paperwork reduction,

automatic notifications, and alerts resulting to decreased

administrative costs. It is a powerful tool to improve communication

and collaboration throughout the organization. Customer service is

likewise remarkably improved through administrative efficiency,

which, in turn, will result to more satisfied customers and bring in

more cash flow.
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Integrated management is essential in any organization, (regardless of sector or size) that needs to

integrate two or more management systems into one cohesive system with a holistic set of policies,

documentation, procedures and processes. Typically, organizations that will benefit most from this

product are those with growing management systems and who are open to modern strategies.

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At any given time, new businesses and

established organizations alike may have the

desire to improve certain aspects of their

operations like improving customer

satisfaction, pulling down costs, or more

effectively managing risks. Fortunately, the ISO

9001 quality management system is available

to provide business owners with the necessary

framework that would enable them to monitorand improve their performance.

Regardless of the size and industry sector that a

business belongs to, this set of standards can

be implemented in specific divisions or

throughout the entire organization, the latter being a more favorable practice due to a larger return

on investment.

In what areas can these standards help the most? Management responsibility is onetop level

management can develop a commitment to the organization's objectives of putting an effectivequality system in place. In terms of managing resources, a company can find out the exact employee

skill sets, infrastructures, work environment and raw materials best suited for the nature of its

business, and acquire them accordingly in order to perform to their highest capacity level.

Aquality management systemcan also help businesses take a more scrutinizing look at the product

or service that they provide and develop ways to improve the design and development processes as

well as their marketing and distribution practices. In the same vein, the standards will require

companies to gather customer feedback regarding their satisfaction (or lack thereof) with the product

and adjust and improve their production processes accordingly.

How can your business benefit from a quality system? It teaches ways to gain consistent control of

major processes, regulate successful and efficient working practices, achieve greater consistency in

delivering products and services, manage risks, increase customer satisfaction, and increase profits,

as well.

Organization heads must also bear in mind that there are certain challenges to be faced when

implementing these quality systems. It would take a substantial period of time to apply for and to

keep an ISO certification, and it can be expensive. However, with the long-term benefits on
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performance and results, implementing an efficient quality system is surely well worth the

investment.

Constant improvements to major business processes and thorough implementation and monitoring

can have long term advantages for your organization. An ISO 9001 quality management system

steadily contributes to the growth of any business, however new or seasoned it may be. Watch how it

can help your own company succeed through enhanced staff motivation, customer satisfaction, andcontinuous improvement.

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ttoo RRuunn YYoouurr PPrroojjeeccttSSmmooootthhllyy

In any country, the workforce is considered the back bone of

development. Without the dedication and commitment of the

populace to work for growth and profit, the countrys economy

will surely decline. This is probably the reason why workplacehealth and safety has been prioritized by the Australian

government as a major area for reform. The reform agenda has

identified the importance of working towards a single set of

safe work practices. It has the intention of minimizing

incidence of injury, disease and death throughout Australia by

having an efficient and effective set of work safety laws in

place.

A safety management plan is a collection documents that

outline how the principal contractor will manage health and

safety for employees, sub-contractors, suppliers and the

general public. The content and detail of the safety plan will depend on the size and complexity of

the proposed work. A site safety plan must be prepared before the start of any project, and it should

be subject to an ongoing review as the project develops. This approach allows identification and

control of the health and safety risks as the project advances.

Such a site safety plan is mandatory for construction projects as it formulates the approach to risk

management and reduces the potential losses to employers and employees alike. The principal

contractor or his nominated officer is responsible for the preparation, submission and administration

of the plan.

Once ready, the plan should be effectively communicated to all the personnel concerned, and

compliance should be observed. It is useless to have a well-prepared plan if the workforce does not

know about them. A safety officer must therefore be assigned to ensure compliance - one who has

the authority to direct and control what happens at the project site. He ensures that safe work

systems are maintained and monitored.
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Continuous monitoring should be in place and, after a thorough evaluation, necessary variations

should be incorporated to minimize and control risks in line with the principles contained in the plan.

This process is necessary as it may not be possible to identify every health and safety issue before the

start of a project. Safety measures become more relevant as the project progresses so it is very

important to keep all the staff informed about it.

A site safety plan is an essential part of construction compliance, and it should be prepared beforecommencing work on a site. Make sure that the safety management system is in compliance with the

Occupational Health and Safety legislation. The consequence of not complying with this legislation

may lead to financial penalty that could affect your budget.

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PPrroojjeeccttSSuucccceessss

Working on a construction site presents

many dangers; safety must beencouraged at all times. Employees

should strictly follow safety procedures

such as wearing protective gear,

operating equipment correctly,

avoiding shortcuts and observing safety

rules in the performance of their

duties.

Asite safety planis a set of procedures,

rules and methodologies that a

company puts into place to prevent

work accidents as a project is

implemented. The system ensures that

all the personnel in a construction project abide by safety standards when interacting with hazardous

materials such as lead-based paint, asbestos and other toxic chemicals.

A safety plan should be completed prior to commencement of a project onsite to protect the

employees and to avoid penalties for the employer. In addition, construction environmental

management plan should also be a priority in implementing any construction project. When used

properly, the safety management plan ensures that relevant site information is regularly updated and

safety is monitored.

To promote construction safety, there are essential factors that must be included in the planning:

1. Develop a training program for all employees, especially for the new ones. The training programshould inform the employees about toxic chemicals, proper operation of equipment, awareness

on safety violations and adherence to all safety rules. It is crucial to test every workers
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comprehension of the information before allowing him access to the construction site. If it is

necessary for an employee to go through all the materials a second time, then he should do so.

2. Safety officers must also visit construction sites regularly to check if the employees are followingall safety rules and standards.

3. Employers must see to it that there is easy access to all safety materials. Extra safety gear mustbe provided for the workers, in case items are lost or damaged. Manuals should be available for

easy referral, and visible signage should be placed at all job sites to serve as a safety reminder.4. To keep your employees updated on safety standards, organize a regular seminar and impose

mandatory attendance. The seminars will keep them abreast with newer safety rules while

stressing the importance of adhering to the existing ones. Safety topics for construction workers

include: safety equipment, fire protection, medical services and first aid and ventilation

(especially for hazardous substances such as fumes, dust, gases, vapor etc).

Safety in the construction site can also be financially beneficial to the company owner because there

will be no legal liabilities associated with an employee who incurs serious injury on the job site. If

there are no accidents or injuries on the job site, skilled workers will be able to finish their job on

time and the employer will not have to worry about training a new employee or paying expensivemedical bills.

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There is always room for improvement. This saying

can be applied to countless numbers of circumstances

in a person's life, but it is a common principle observed

in the field of business, as well. Whether you are the

determined owner of a small but thriving business

venture or the head honcho of a well-establishedorganization, you can always benefit from looking for

ways to improve your operations in any possible

aspect.

A quality management plan is a framework that

organizations can follow to improve their specific business processes and monitor the improvements

in overall performance. It can teach top-level management to commit to attaining their business

objectives in the most efficient ways possible, acquire the best employees and equipment needed to

set the system in place, develop and design or enhance a quality product or service, and measure the

increase or decrease in customer satisfaction and adjust performance accordingly to respond to the

gathered feedback.

How can you properly implement a quality management system? First, you need to analyze your

business structure and break it down to manageable parts according to the aspects that are directly

related to customer satisfaction. The more seasoned staff members can take a look at these existing

processes and determine which operations are necessary, which should be changed or replaced, and

which should be removed based on their effectivity during previous periods. The quality plan must
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revolve around the new and enhanced business processesproper research must be done, and

training must be provided for the staff.

When the quality management plan is in place, a team member

must be assigned to monitor whether the proper procedures are

being followed in the workplace. With each regular evaluation of

results, the company must strive to make changes and reviseprocesses as necessary to ensure continuous improvement and

growth.

The business venture may also benefit from having a concrete

quality manual created in order to document the specific

procedures being implemented. The manual must carefully

outline the processes and properly instruct readers on how they

must be performed. The manual will reflect the company's

commitment to improvement and quality management.

Improvements require great collective efforts but with the

potential increase in growth and customer satisfaction, an

effective quality plan such as the ISO 9001 quality management

system that is aptly implemented around the world, would be

too beneficial to ignore. No matter how big or small your

company may be, it can surely experience growth once it adopts

a proper quality system.
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Documents

ISO 9001 Quality Management System - The Secret of Successful Business