Interpersonal Skill Presentation

8/3/2019 Interpersonal Skill Presentation

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Group no. 6

Ankit Thakur53

Vipin Yadav60

Abhishek Rupawate

41 Amit Patel

Sneha More


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Interpersona S s

Topic to coverConversation,

Communication,

Feedback,

Feed forward,

7 Cs, Transactional analysis


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Click to edit Master subtitle style

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Meaning

Interpersonal skills are also called as softskills the skills that individual gatherinformation, develop working relationshipfoster intergroup harmony & build trust


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Conversation v/sCommunication

Communication is telling &

Conversation is sharing.

Communication distributeinformation & conversation createunderstanding


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Conversation

Meaning: conversation is rule that allowpeople to be around with harmony withoutstepping on each other


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Why conversation

To create network

People work as team

To grow faster


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Failure and success

Reasons

Relationship

Behavior


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Communication

Meaning :

communication is process throughwhich an information ,idea, opinion is

transfer to more number of people


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Communication Skills

Objectives of communication To Inform

To Educate

To Persuade

To Motivate

To EntertainCommunication is goal oriented and

helps to get across andaccom lish results.


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The communicationprocess

Encod

ingProce

ss

Decoding

Proce

ss

Encod

ing

Decod

ing

MessageandChannel

Feed

back

Perce

ivedMessage

Inten

dedMessage

=


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Feedback

Definition of Feedback:-Organization & business is ongoing ,open two way communication between

two or more parties .Typically, feedback igiven in annual performance reviews, buthe best feedback is timely , honest, andprovides useful comment and suggestionthat contributes to the positive outcome.


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GIVING FEEDBACK

Focus on behavior, not personality

Focus on descriptions, not judgments

Focus on specific situations, not onabstract judgments

Focus on "here and now" not "then andthere"

W t t


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W at are t echaracteristic of good

constructive feedback ?Good constructive feedback is:Giving with the goal of

improvement

Timely

Honest , respectful ,clear

Issue specificObjective

Supportive and motivating


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What is destructivefeedback?Destructive feedback is:

Unhelpful

AccusatoryPersonal

Judgmental

Subjective


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Feed forward

Feedback after message is sent.

Feed forward before main messageis sent.

Why feed forward?

When message might offend receiver or

reflect badly on you, e.g. "I don't meanto be difficult but "

When you want to prepare receiver foryour message.


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Feedforward

Feedforward refers to giving a pre-feedback to a person or an organizationfrom which you are expecting a feedback.

Provides direction for future performance.

Enforce positive energy.

It is re- faster than feedback.


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Types of communication

Types Of Communication BasedOn Communication Channels:

Verbal Communication

1) oral

2) written


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Types Of Communication Based OnStyle And Purpose:

Formal Communication

Informal Communication


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Barriers To EffectiveCommunication

Physical Barriers

Language BarriersEmotions

Lack Of Subject Knowledge

Stress

So ut ons To Overcome


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So ut ons To OvercomeThe

Barriers Of EffectiveCommunicationUse Of Simple Language

Reduction and Elimination noiseLevels

Simple Organizational Structure

Avoid Information OverloadProper Media Selection

Flexibility in Meeting The Targets.


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PRINCIPLES OF COMMUNICATION

Know your audience.

Know your purpose.Know your topic.Anticipate objections.Achieve credibility with your audience.

Follow through on what you say.Communicate a little at a time.Present information in several ways.Develop a practical, useful way to get

feedback.


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7 Cs OF BUSINESSWRITINGCOMPLETENESS

CONCISENESS

CANDIDCLARITY

CONCRETENESS

COURTESY

CORRECTNESS


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Transactional analysis

Meaning: Transactional analysis,commonly known as TA to its

adherents, is an integrative approachto the theory ofpsychology andpsychotherapy.

Modern usage

Transactional Analysis first
http://en.wikipedia.org/wiki/Psychologyhttp://en.wikipedia.org/wiki/Psychotherapyhttp://en.wikipedia.org/wiki/Psychotherapyhttp://en.wikipedia.org/wiki/Psychology


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Transactional Analysis firstorder structural model


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Conclusion

Interpersonal skill are highlyessential to be incorporated ineach every individual of our

society so that to makes life easysuccessful and transformationinto good

Into good human being .

Documents

Interpersonal Skill Presentation