Internal and External Quality Assurance -Nice to have or ... · 27 SHAZWIN BINTI MAT TAIB FAKULTI ... Mohamad Nor pada16 March 2014 di Blok M46 PBL 1 7. Program SenamrobikDan LarianMarathon

Internal and External Quality Assurance

- Nice to have or Must have? Why?

1

Shahrin Mohammad

Megat Johari Megat Mohd Noor

20th August 2015

Contents

• Summary

• UTM Experiences in IQA and EQA

• Introduction and definition

• Benefits of IQA and EQA – UTM perspectives

1. In academic world... Quality is not a new concept . It is an integrative part

of the academic core value system. It has always been self regulated internally.

Therefore IQA is not new

2. Several factors forces the externalization of quality i.e. Why EQA?

• Role of government in higher education - to widen access, reduce

funding, internationalization

• Institutionalization (growth) of universities - many universities

established

• increase in public demand for transparency and accountability

• Massification and fear for decline of quality - Lost of public trust in IQA

3. Emergence of EQA was a partnership between academia, the government and

the industries . It seems that power shifted from academia to the stakeholders

due to financial influences and the expectation of the stakeholders.

• Current Scenario• Current Scenario

• Definition• Definition

• Quality as 'conformance to standards' –

Crosby

• Quality as 'a predictable degree of

uniformity and dependability at low and

suited to market' – Deming

• Quality as 'fitness for purpose' – Duran

• Quality as 'perfection' or 'excellence’

• Quality as 'value for money’

• Two views on QA i.e., high versus low standards

or absolute versus relative standards

• Definition

• Different understanding of quality will result in

different assessment methods

i. Basic standards - external review, benchmarking,

accreditation,

ii. Excellence - peer review, reputation,

benchmarking

iii. Fitness for purpose - audit process

iv. Customer satisfaction - performance assessment,

stakeholders review

“Part of quality management, focused on providing

confidence that quality requirements will be

fulfilled.” (Source: Quality Assurance International).

Quality assurance (QA)

All those planned and systematic action (policies,

attitudes, action, procedures) necessary to provide

adequate confidence that quality is being maintained

and enhanced and that the products and services

meet the specified quality standard. (MoHE)

• Definition• Definition

Quality is a multi-dimensional concept and definition

may change over time and culture. There is no single

absolute definition of quality

Total Continuous

Quality

Improvement

Total Continuous

Quality

Improvement

Leadership,

Governance and

Administration

Leadership,

Governance and

Administration

Program

Monitoring &

Review

Program

Monitoring &

Review

Educational resourcesEducational resources

Academic staffAcademic staff

Student Assessment

System

Student Assessment

System

Student selection

& support

Student selection

& support

Curriculum design

& delivery

Curriculum design

& delivery

Vision, Mission,

& institutional goals,

learning outcomes

Vision, Mission,

& institutional goals,

learning outcomes

MQA CODE OF PRACTICE:

9 ASPECTS/CRITERIA - STANDARDS

8

(8) Leadership, governance

and administration

(6) Educational

resources

(1) Vision,mission and

learning outcomes

(5) Academic

Staff

(2a) Curriculum

Design

(2b) Curriculum

Delivery

INPUT (STUDENTS)

(4a) Selection of Students

(4b) Supporting Services

(7) Programme

Monitoring and

Review

(3) Student

Assessments

(9) Total Continual Quality

Improvements

OUTPUT

(GRADUATES)

STAKEHOLDER NEEDS

AND INSTITUTIONAL

MISSION

FEEDBACKS FROM

STAKEHOLDERS

STAKEHOLDER’’ ’’S SATISFACTION

Academic IQA Practices in Perspective – UTM Model

• IQA and EQA experiences at UTM• IQA and EQA experiences at UTM

Transformasi UTM QRiM

Unit Kualiti Akademik

(UKA)

Unit Kualiti

Universiti

(UKU)

Pusat Kualiti &

Pengurusan Risiko

(UTM QRiM)

Kualiti Perkhidmatan

(Pejabat Pendaftar)

Bahagian Transformasi,

Pengurusan Risiko & Audit

(BTPRA)

2009 201420102005

Status

Swaakreditasi

Status

Autonomi

Anugerah Kualiti

Perdana Menteri

2011

Bahagian Transformasi,

Pengurusan Risiko

(BTPR)

2012 201311

Self Accreditation Status

EQA activities at UTM

• EQA activities at UTM

Autonomy Status

• EQA activities at UTM

Professional Programmes Accreditation

1. Engineering

2. Architectures

3. etc..

Other Institutional Accreditations

1. Research University Status

2. SETARA

ENGINEERING ACCREDITATION

COUNCIL (EAC) OVERALL REPORT

Accreditation Report 2014

1 No of Programmes with full 5 years without

conditions

9 (8.6%)

2 No of Programmes with full 5 years with

conditions (2 or 3 years with interim reports)

35 (33.4%)

3 No of Programmes not getting 5 years (defer,

1, 2 or 3 years)

62 (60%)

Total programmes 106

Out of the 9 programmes – 2 comes from the Faculty of Civil Eng, 1 from FBME (UTM)

Out of the 35 programmes - 14 from UTM

• IQA activities at UTM

1. Yearly faculty audit on academic matters

2. Yearly service audit

3. Selected Programme audit (eg 2015 to all non-

engineering programmes, PG Programmes)

4. Selected course audit (eg 2015 to all co-

curriculum courses)

5. Selected faculty/programme audit upon request

by DVC (AI)

6. Rating audit based on KPI and Accountability

Index

• EQA experiences at the Faculty

of Civil Engineering

- ISO 9001-2008

• EQA experiences at the Faculty

of Civil Engineering

- ISO 9001-2008

• Rujukan Majlis Dekan Kejuruteraan Malaysia dan

Kementerian Pengajian Tinggi dalam pengendalian

pengajian serta peralatan makmal

Fakulti dengan reputasi yang baik

Bil Nama Staf Peringkat Anugerah Badan Menganugerah Nama Anugerah Jenis Aktiviti

1 A.S.M. ABDUL AWAL ANTARABANGSA

Recognition Award from the Journal MATERIALS AND

DESIGN, Elsevier

ANUGERAH

PENYELIDIKAN

ANUGERAH BERKAITAN

PENYELIDIKAN

2 A.S.M. ABDUL AWAL ANTARABANGSA

ANUGERAH

PERKHIDMATAN

LAIN-LAIN (BERKAITAN DENGAN

AKADEMIK)

3

ABDUL RAHIM B. ABDUL

HAMID FAKULTI

ANUGERAH KUALITI FKA 2013 - PENGHARGAAN KHAS

(PENYUMBANG TABUNG FAKULTI)

ANUGERAH

PERKHIDMATAN

ANUGERAH BERKAITAN KUALITI

PERKHIDMATAN

4

ABDUL RAHMAN BIN

MOHD.SAM UNIVERSITI INATEX

ANUGERAH

PENYELIDIKAN ANUGERAH INATEX

5

ABDUL RAHMAN BIN

MOHD.SAM ANTARABANGSA SIFF

ANUGERAH

PENYELIDIKAN

SEOUL INTERNATIONAL

INVENTION FAIR (SIIF)

6

ABDUL RAHMAN BIN

MOHD.SAM UNIVERSITI INATEX

ANUGERAH

PENYELIDIKAN ANUGERAH INATEX

7 AMAT SAIRIN B. DEMUN FAKULTI Anugerah Kualiti. Anugerah Penasihatan Akademik

ANUGERAH

PERKHIDMATAN


PERKHIDMATAN

8 HARYATI BINTI YAACOB FAKULTI

ANUGERAH PENGHARGAAN KHAS JAWATANKUASA SELF

ASSESSMENT: ANUGERAH KUALITI AKADEMIK 2013

ANUGERAH

PERKHIDMATAN


PERKHIDMATAN

9 HARYATI BINTI YAACOB FAKULTI

Anugerah penghargaan kerana menayampaikan ceramah

bagi kursus kompetensi dalaman makmal geoteknik dan

pengangkutan

ANUGERAH

PERKHIDMATAN


PERKHIDMATAN

10

ILYA KHAIRANIS BINTI

OTHMAN FAKULTI Anugerah Cuti Belajar

ANUGERAH

PERKHIDMATAN


PERKHIDMATAN

11


OTHMAN FAKULTI Certificate of Appreciation as Speaker for Colloqium

ANUGERAH

PERKHIDMATAN


PERKHIDMATAN

12


OTHMAN FAKULTI Jawatankuasa Program Summer School JKAS

ANUGERAH

PERKHIDMATAN


PERKHIDMATAN

13

MOHD BADRUDDIN BIN MOHD

YUSOF FAKULTI UTM

ANUGERAH

PERKHIDMATAN

ANUGERAH PERKHIDMATAN

CEMERLANG

14

MOHD BADRUDDIN BIN MOHD

YUSOF FAKULTI

ANUGERAH KUALITI FAKULTI KEJRUTERAAN

JAWATANKUASA SUMMER SCHOOLS 2014

ANUGERAH

PERKHIDMATAN


PERKHIDMATAN

15 MOHD HANIM BIN OSMAN KEBANGSAAN

INNOVATIVE PRACTICES IN HIGHER EDUCATION EXPO 2014

(Iâ? PHEX 2014)

ANUGERAH

PENYELIDIKAN

ANUGERAH BERKAITAN

PENYELIDIKAN

16

MUZAFFAR BIN ZAINAL

ABIDEEN FAKULTI UTM

ANUGERAH

PENGAJARAN ANUGERAH PENGAJARAN

Award Won by Staff for 2014

Bilangan Nama Staf Peringkat Anugerah Badan Menganugerah Nama Anugerah Jenis Aktiviti

17

NOR ZURAIRAHETTY BINTI

MOHD YUNUS FAKULTI

anugerah kualiti fakulti kejuruteraan

awam (SUMBANGAN DALAM

JAWATANKUASA ISO 9001: 2008) ANUGERAH PERKHIDMATAN

ANUGERAH BERKAITAN

KUALITI PERKHIDMATAN

18

NOR ZURAIRAHETTY BINTI

MOHD YUNUS FAKULTI

ANUGERAH KUALITI FAKULTI

KEJURUTERAAN AWAM 2013 (GEOCON) ANUGERAH PERKHIDMATAN

ANUGERAH BERKAITAN


19 NORALIANI BINTI ALIAS FAKULTI UTM ANUGERAH PERKHIDMATAN


CEMERLANG

20 NORDIANA BINTI MASHROS FAKULTI Penghargaan Khas (Cuti Belajar) ANUGERAH PERKHIDMATAN

ANUGERAH BERKAITAN


21 NORHAZILAN BIN MD NOOR FAKULTI Anugerah khas fakulti (Penghargaan Khas) ANUGERAH PERKHIDMATAN

ANUGERAH BERKAITAN


22 NORHAZILAN BIN MD NOOR FAKULTI

Penghargaan Khas : Anugerah Kualiti

Akademik 2013 ANUGERAH PERKHIDMATAN

ANUGERAH BERKAITAN


23 RAMLI BIN NAZIR UNIVERSITI UTM ANUGERAH PERKHIDMATAN


CEMERLANG

24 RINI ASNIDA BINTI ABDULLAH ANTARABANGSA Teachers' Association of New South Wales PENGIKTIRAFAN PENYELIDIKAN YOUNG SCIENTIST AWARD

25 SHAHRIN BIN MOHAMMAD ANTARABANGSA Outstanding Service Award ANUGERAH PERKHIDMATAN

ANUGERAH BERKAITAN


26 SHAZWIN BINTI MAT TAIB FAKULTI

Staff aktif dalam task force strategic

planning 2013- global player ANUGERAH PERKHIDMATAN

ANUGERAH BERKAITAN


27 SHAZWIN BINTI MAT TAIB FAKULTI

Jawatankuasa program summer school

Jabatan Kejuruteraan Alam Sekitar ANUGERAH PERKHIDMATAN

ANUGERAH BERKAITAN


28 SITTI ASMAH BINTI HASSAN UNIVERSITI

1. Penghargaan Khas (AJK Joint

Conference GEOTROPIKA & ICON BUILD:

GEOCON 2013 ANUGERAH PERKHIDMATAN

ANUGERAH BERKAITAN



2. Penghargaan Khas (Jawatankuasa Self

Assessment Report: Anugerah Kualiti

Akademik 2013 ANUGERAH PERKHIDMATAN

ANUGERAH BERKAITAN



3. Penghargaan Khas (Jawatankuasa

Pelaksana: Anugerah Kualiti FKA 2012) in

Majlis Anugerah Kualiti Fakulti

Kejuruteraan Awam 2013 ANUGERAH PERKHIDMATAN

ANUGERAH BERKAITAN


31

SUHAIMI BIN ABU BAKAR/MD

RAMLI FAKULTI

Penghargaan Khas di atas Sumbangan

dalam J/kuasa ISO 9001:2008 ANUGERAH PERKHIDMATAN

ANUGERAH BERKAITAN


32

SUHAIMI BIN ABU BAKAR/MD

RAMLI FAKULTI Penghargaan Khas ANUGERAH PERKHIDMATAN

ANUGERAH BERKAITAN


33 TAN CHER SIANG UNIVERSITI INATEX ANUGERAH PENYELIDIKAN ANUGERAH INATEX

Award Won by Staff for 2014

Award Won by Students for 2014

Nama Anugerah Peringkat Nama negara Penganjur

Introducing & Demonstration Eartquake Engr

Research in Schools

(IDEERS)

Antarabangsa Taiwan NARLABS Taiwan

International Invention, Innovation & Technology

Exhibition (ITEX)Antarabangsa Malaysia

Kementerian Sains, Teknologi

& Inovasi

Open Ideas Competition: Disaster Centre Kebangsaan Malaysia MSSA & CIDB

High Strength Concrete Cube Competition (HSCCC) Kebangsaan MalaysiaUniversiti Teknologi MARA,

Shah Alam

MyInovasi 2014 Kebangsaan MalaysiaKementerian Pendidikan

Malaysia

Intervarsity Hidh Strength Geopolymer

Competition (IHSGC)Kebangsaan Malaysia Universiti Teknologi Petronas

MyInovasi 2014 Kebangsaan MalaysiaKementerian Pendidikan

Malaysia

National Geotechnical Engineering Festival 2014

(National Geofest 2014)Kebangsaan Malaysia Universiti Tun Hussein Onn

Education Fund Award REAM Kebangsaan Malaysia Pertubuhan Jalanraya Malaysia

86

students

• Program Khidmat Komuniti Dan Servis Learning Di Kg Simpang

Arang Gelang Patah Bersama DUN YB Dr Zaini pada 17.9.2014

• Kursus Asas Simenfero di Sekolah Keb Taman Sri Pulai Tarikah 3

Nov 2014 diketuai oleh Dr Abd Zawawi B Zawawi, pensyarah,

pelajar serta Guru Dan Murid Sekolah Tahun 6

• Kem Remaja Unggul (KRU) 2014 Dan Tahlil Perdana pada 12/13 Jun

2104

• Program Khidmat Komuniti di Kg Parit Marjunid Pontian bagi

membangunkan pusat pengumpulan komoditi pertanian pada Mei

2014.

• Program Tranformasi dan Pengindahan Taman Tasek Cempaka,

Bangi diketuai oleh Dr. Abdullah Zawawi dan Dr. Azreen dan 6

orang Penolong Jurutera serta 10 orang pelajar.

Our Community Service

Quality Related Programmes1. Kursus Juruaudit Dalam oleh Prof. Dr. Mohd Hasbullah Bin Idris pada

4 Februari 2014

2. Engagement bersama staf dan Pelancaran 5S pada 12 Mac 2014

3. Audit Keselamatan dan Kesihatan Pekerjaan (OSHE) pada 1 April

2014

4. Kursus Kumpulan Inovatif & Kreatif (KIK) PD 16 April 2014

5. Bengkel Pemurnian Dokumen ISO 9001: 2008 pada 22 April 2014

6. Kursus Awarness 5S dan Bengkel Amalan 5S pada 11 Mei 2014

7. Bengkel Strategik Planning pada 13 Julai 2014

8. Bengkel Pelan Tindakan FKA 2015 pada 11-13 Nov 2014 di Felda

Residence Tanjung Leman Mersing Johor

9. Kursus Audit Dalam 5S pada 16 Nov 2014

10.Audit Dalam Amalan 5S FKA pada 16 – 17 Dis 2014.

11.Kursus ISO 9001 : Awareness pada 18 Dis 2014.

Engagement Programmes1. Faculty meetings

2. Dean And Supporting Staff Meetings

3. Malam SERIBU BINTANG FKA DI M50 pada 29 Jan 2014

4. Jamuan Makan Tengah Hari Anjuran Jabatan Hidraul Dan Hidrologi pada 5

Mac 2014

5. Engagement bersama Staf pada 12 Mac 2014

6. Bangkit dan Jatuhnya Khalifah Uthmaniyah oleh Ustaz Dr Riduan Bin

Mohamad Nor pada 16 March 2014 di Blok M46 PBL 1

7. Program Senamrobik Dan Larian Marathon Fakulti Kejuruteraan Awam Pada

21 Mac 2014 Di Rasmikan Oleh Timbalan Naib Canselor Pembangunan Prof Dr

Azlan Bin Abdul Rahman Di Foyer M 50

8. Ceramah Agama Dan Kesihatan DI M50 FKA (UTM) 19.6.2014

9. Majlis Berbuka Puasa dan Solat Tarawih anjuran Kelab Keluarga FKA Di M50

pada 17 Julai 2014

10.Program Memasak Bubur Lambok pada 13 Julai 2014

11.Ceramah Agama oleh Ustaz Ahmad Dasuki bin Abd Rani pada 13 Julai 2014

• Identify program objectives (PEO)• Identify program outcomes (PO)• Map PO with PEO• Map CO with PO• Specify Curriculum content, TnL

approaches, Performance Criteria and level

• Develop assessment plan

Programme Outcomes CQI Cycle

PLAN

DOCHECK

ACTION

• Analyse the data • Share results• Compare results with what has been plan using CQI tools

• Review the gap• What can be learn and need to be monitored

• Communicate the results

• Identify best practices

• Identify new project

• Make necessary changes to the plan

• Carry out TnL approaches at course level• Implement out-of-class activities• Assess the students learning• External examiners visit• Carry out stakeholders survey• Involvement of external advisors• Collect appropriate data• Carry out Academic Auditing

FKA- UTM CQI Model

• Map CO with PO• Specify Course content, TnL

approaches, Performance Criteria and level

• Develop course assessment plan

Course Outcomes CQI Cycle

PLAN

DOCHECK

ACTION

• Carry out TnL approaches at course level• Assess the students learning• Collect appropriate data







FKA UTM CQI Model

• Training Need Analysis• Training requirements• Training Calender

Staff

PLAN

DOCHECK

ACTION

• Carry out Training Program (In-house or otherwise)







FKA UTM CQI Model

UTM Academic review cycleEg : report

current highlights

Postgraduate 53%

PhD students 399

PG students 1126

International students 351

Host Institution for Civil Engineering in ASEAN –ASEAN University Network/ Southeast Asia Engineering Education Development

AUN/SEED-Net

2013

UTM-Faculty of Civil Engineering

UG students 1020

2013 QS World Ranking (Civil) ranked 135

2013 QS World Ranking (Civil) ranked 53based on employers reputation

Produced 16000+ graduates

UG students profile

2010 2011 2012 2013 2014

Popularity

index –

increase in

application

1 : 2.47 1 :

5.66

1 : 6.58 1:7.01 1:7

Entry cut-off

points

2.77 3.21 3.55 3.58 3.55

Mean CGPA at

entry level

3.23 3.53 3.75 3.80 3.78

Employability

rate(incl

continuing PG

prog)

92% 94.5% 88% 87% 83%

(after 3

month

convo)

FKA memenangi beberapa anugerah Universiti :

• Anugerah Kualiti Naib Canselor (AKNC) dan Anugerah Kualiti Akademik 2000, 2010, 2012, 2014

• Anugerah Kreativiti dan Inovasi 2003,• Anugerah Teknologi Maklumat 2001 dan 2008,

Always Ahead http://www.civil.utm.my

Anugerah Kualiti Akademik 2012

TAHNIAH- CITRA KARISMA 2014

Anugerah Kualiti Akademik

RM10,000.00

Pemenang Anugerah Kualiti Teknologi

Maklumat (RM10,000)

Pemenang Kedua Anugerah Kualiti

Naib Canselor (RM5,000)

Anugerah Kualiti Naib Canselor 2010

• Faculty that produces the largest number of civil engineering

graduates in Malaysia (15,370+)

• Quality brand

• First civil engineering faculty that holds two ISO

certifications - ISO 9000 QMS and ISO17025 for lab

accreditation

• Quality Awards

• Students with reputable standing

• Well accepted graduates - 84% employed or continuing

postgraduate study for the past 5 years

• better students intake – attract best students to FKA

• winning competitions

Faculty with reputable standing

• Staff with reputable standing

• winning awards

• producing academic leaders

• 94 or 61% staff with more than 20 years of

experience

• 152 academic staff – 107 PhD holders

• staff as referred or resource person

Faculty with reputable standing

• Benefits gained from EQA activities• Benefits gained from EQA activities

1. Recognitions and improve in ranking (national and

international level)

2. Better acceptance from the stakeholders

3. Better students intake

4. Better performance deliveries ( teaching, research

and services)

•Memudahkan staf/penanggung tugas baru mempelajari dan

menyesuaikan diri dengan kerja kerja yang perlu dilakukan

•Meningkatkan dan mempermudahkan ‘ownership’ sesuatu

tugas/kerja

•Dapat membantu staf untuk saling ingat mengingatkan di antara

satu sama lain

•Perbincangan sihat antara staf lama dan baru

•Menimbulkan minat staf untuk meningkatkan ilmu khususnya

dalam pengurusan kualiti

•Secara keseluruhanya staf akademik merasa bertanggungjawab ke

atas imej Fakulti

KESAN ISO 9001 KE ATAS FAKULTI


42

• Staf jelas tentang proses kerja yang terlibat dan tanggungjawab

masing masing

• Mudah untuk mencari punca sesuatu masalah jika terdapat

ketidak lancaran sistem kerja

• Memberi peluang kepada staf untuk berinteraksi secara positif

• Memberi peluang staf mengenali jabatan lain dari segi amalan

kerja yang selama ini dipraktikkan

• Memberi kesedaran kepada jabatan tentang kelemahan yang

perlu diperbaiki

• Mudah untuk memperbaiki sistem kerja yang ada- pembaikan

berterusan. Ada titik permulaan

• Staf merasa bertanggungjawab untuk turut memperbaiki sistem

KESAN ISO 9001 KE ATAS FAKULTI


Accreditation Cost for Post Graduate Programme : A Comparison

43

Accreditation

type

No. of

Programme

Cost UTM Cost MQA

Full

Accreditation223 RM 171,400 RM 360, 000

Provisional

Accreditation2 RM 2,200 RM 15, 000

Cost UTM: Honorarium + Accommodation + Travelling

Cost MQA: Accreditation Fee

• Benefits gained from IQA activities 2015• Benefits gained from IQA activities 2015

Accreditation Cost for Under Graduate Programme : A Comparison

44

Accreditation

type

No. of

Programme

Cost UTM Cost MQA

Full

Accreditation1 RM 4,200 RM 15,000

Cost UTM: Honorarium + Accommodation + Travelling

Cost MQA: Accreditation Fee

• Benefits gained from IQA activities in 2015• Benefits gained from IQA activities in 2015

45

� Accreditation cost : Almost 50% of actual cost

(by MQA).

� Developed internal expertise on programme

accreditation

� Be able to control the accreditation schedule

� Be able to monitor the programme ‘health’

continuously.

• Benefits gained from IQA activities• Benefits gained from IQA activities

FKA Visitors in 2014

1. Lawatan daripada Fakulti Kejuruteraan Awam, UiTM Shah Alam pada 24 Dis

2014.

2. Lawatan Universitas Tanjung Pura Indonesia pada 30 Sept. 2014

3. Lawatan Universiti Diponogoro, Indonesia pada 11 Sept 2014

4. Lawatan Sekolah Menengah Sains Sultan Iskandar Mersing pada 9 Sept 2014

5. Delegasi Kolej Vokasional Muadzam Shah,Pahang pada 7 September 2014

6. Lawatan Institut Bandung Indonesia Ke Makmal FKA pada 27 Ogos 2014

7. Lawatan Universitas Padang Indonesia pada 22 Mei 2014

8. Lawatan dan perbincangan dari pihak Malaysian Mining Corp (MMC) serta UEM

Builders Sdn Bhd pada 14 Ogos 2014

9. Lawatan Kerja daripada Universiti Malaysia Perlis (UNIMAP) 26 Jun 2014

10.Lawatan daripada Universitas Riau, Indonesia pada 2 Mac 2014

11.Lawatan daripada Nagoya Institute Of Technology And Ritsumeikan University,

Japan pada 5 Mac 2014

12.Lawatan dari Universiti Brawijaya Malang Indonesia 17 Jan.2014

• Summary• Summary

• IQA and EQA are equally important

• IQA and EQA should not be seen in isolation. Should not

be separated. Not to be seen as conflicting to one

another. IQA should come first before EQA.

• The stronger is the IQA, the less need is for EQA, but EQA

is necessary for image, branding, and public confidence

• Many benefits of IQA and EQA implementation

• Having both IQA and EQA will bring your institution

soaring upwards.

Internal and External Quality Assurance -

Nice to have or Must have? Why?

48

Documents

Internal and External Quality Assurance -Nice to have or ... · 27 SHAZWIN BINTI MAT TAIB FAKULTI ... Mohamad Nor pada16 March 2014 di Blok M46 PBL 1 7. Program SenamrobikDan LarianMarathon