HP SERVICE

EDGEFUEL YOUR SUCCESS WITH CONFIDENCE

For HP PageWide Industrial corrugated packaging solutions

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Working together to simplify your digital transformation

DISCOVER YOUR EDGE IN INDUSTRY 4.0

The Fourth Industrial Revolution brings endless possibilities for corrugators as you strive to simplify production and satisfy brand owners looking to create exciting new customer experiences. It combines advancements like automation, data exchange, smart systems, and the Internet of Things to grow your capabilities. And it makes short runs, on-demand printing, and versioning the new reality.

Discover your competitive edge in Industry 4.0 with the HP Service Edge. Gain control over and develop the full potential of your HP PageWide Industrial corrugated packaging solution as you transform your business and thrive in this exciting new era.

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When you take your first step into the digital world, we’re right there with you to quickly ramp up your production. And, as you move through the transition, our world-class engineers support you along the way, helping to make the complex simple when you develop your own expertise.

When you measure uptime by the minute, predictability is key. Gain more control over availability with increased visibility into press performance. Manage your uptime, in real time, with HP smart tools and analytics. And gain new expertise in color management and substrate usage.

Your business and your digital journey is unique, so it’s important that we create a roadmap with services tailored to your needs. Our experts help you define a vision of your future and methodically plan and implement every step along the way as you create new opportunities for your business.

Thrive with the HP Service Edge

START STRONG

RUN SMARTER

TRANSFORM AND THRIVE

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The HP Service Edge portfolio

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GET STARTED Start production off strong.

Working closely with you, we help you prepare your site for installation and Ramp-Up production as quickly as possible. Comprehensive and hands-on training helps your operators gain confidence in press operation from the basics to pre-press workflow and color management. Should you need it, our qualified installation experts can safely and professionally relocate and recertify your press, to get you back up and running at full production.

MANAGE PRINT OPERATIONS Optimize your uptime, all the time.

To avoid unplanned downtime, your Account Service Management team stands ready to assist with all things service-related. Maintain press stability and dependability with the help of a wide range Preventive Maintenance services provided both onsite and remotely, using advanced troubleshooting and smart tools and services. Easily manage and replenish your spare parts inventory with the Smart Uptime Kit, so you have the parts you need on-hand. When you need us, we’re here to help with services for your press, Digital Front End (DFE), and finishing equipment.

BOOST PRODUCTION Get your mission-critical needs met.

We’re focused on meeting your most urgent needs. Whether you need a health check tune-up of your press as you’re coming into peak season, or you need production support for an important new job, we’re standing ready with Peak Production Support and the Business Critical Support Service1 to address your mission-critical needs. For the ultimate in proactive care, look to your dedicated team in the Control Tower,2 as they monitor data coming off the press and proactively analyze performance in order to spot a potential issue before it impacts your production.

EXCEL IN COLOR & MEDIA Satisfy your most demanding customers.

Develop your skills with color and master the art of working with particular substrates with Color Management Training and Media Certification.3 When you need help with color quality and consistency on your press and across your print environment, look to our color experts and Advanced Color Management Services for personalized color calibration.

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INTEGRATE SOLUTIONS & WORKFLOW3

Streamline your production.

Turn your digital investment into your competitive advantage by providing brand owners and retailers with agile packaging solutions that support targeted messaging. Corrugated Packaging Consulting3 supports your press as well as MIS and production workflows. Handle complex jobs involving multiple versions and languages with the help of Variable Data Print Services.3 Explore a range of capabilities, from QR codes and bar codes that assist with tracking and delivery, to extreme versioning that enables personalized package messaging, high-value one-off samples, and fast prototyping.

EXPAND APPLICATIONS3 Capitalize on the full potential of digital flexibility.

To help boost productivity without increasing resources, look to Production Automation via Site Flow3 for workflow solutions designed to automate critical tasks from order submission and pre-press to shop-floor management and shipping integration. For more productivity and flexibility, HP One Package Workflow Suite3 enables advanced, on-the-fly layout and corrugator preparation, providing additional automation and capability expansion with compatible MIS/ERP/planning systems along with tools and training for digitally enhanced artwork.

LEARN & TRANSFORM WITH HP

Maintain a highly trained staff.

Keep your operators up-to-date and certified by HP with three levels of Operator & Maintenance Certification. Develop new skillsets using a wide range of training resources, from a Production Management Course to Pre-Press Workflow to Material & Color Management Trainings. For comprehensive support to help you learn to sell digital applications or enter new markets, look to HP Business Transformation Services.2

HP SMART TOOLS & SERVICES

Enjoy a whole new service experience.

Empower better, faster, data-driven decisions to improve efficiency, uptime, and ultimately performance with the help of data analytics and sensors. Stay on top of your production and service activity and discover ways to reduce bottlenecks with state-of-the-art, cloud-based HP PrintOS apps. With visibility into each aspect of your print performance provided through PrintOS Print Beat,4 you have the data you need to quickly make decisions about your press and production. Minimize unplanned downtime with the help of Predictive Press Care that provides alerts as an issue is emerging. Access all your service activity from one central location via the PrintOS Service Center. Tap into live HP experts using Visual Remote Guidance.

At the end of the day, we’re here to help your business thrive.

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Smart technology is everywhere. It relies on sensors, analytics, cloud systems, and the Internet of Things to connect your devices, gather data, analyze information, and deliver insights and alerts that create

efficiencies in everyday life. But smart machines are just the start. Your role is critical, too. You get the best possible performance when you know how to use and maintain your machine. That’s why we’re introducing a whole new support experience—managed by HP and made possible with a Smart Portfolio of Services.5

Gain the skills and tools to help you grow your business with confidence.

HP SERVICE EDGE PORTFOLIO

RUN GROW THRIVE

Boost Production

Excel in Color & Media

Integrate Solutions & Workflow3

Expand Applications3

Get Started

Manage Print Operations

Learn & Transform with HP | HP Smart Tools & Services

1 Mission-critical services with the Business Critical Support Service require a service agreement.2 Applicable to the HP PageWide C500 Press.3 Applicable to HP PageWide T-series Web Presses. Please check for full Variable Data Print

Services availability with your sales representative.4 Applicable to HP PageWide T-series Web Presses. HP PrintOS Print Beat to be available with the

HP PageWide C500 Press forthcoming in the future.5 HP Smart Services provide an end-to-end service experience managed by HP. Individual

services may be provided by HP or an HP-authorized partner.

© Copyright 2019 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

4AA7-4755EEE, March 2019

Learn more at hp.com/go/webpressservice