Hourly Rounding Authentication is key to sucessful HR VBP

Scan Am Company

Authentication is key to successful Hourly Rounding

How are you managing your Hourly Rounding program?

Hourly rounding is described as one of the most powerful ways to

redesign patient care, in addition to helping restore harmony and

joy to your workforce.

Why isn’t your hospital seeing these results? It is no mystery that nursing is a demanding job. Nurses are constantly being pulled in all different directions as you advance the care of your patients. Rounding isn't just something nurses can do if they have time; ensuring that rounding is done well and verifying that it's actually occurring regularly are both critical to achieving success.

Hourly rounding is a proven approach to improving patient satisfaction scores. It’s all about being proactive instead of reactive, minimizing call lights and making the patient feel pampered. Rounding on patients not only helps your patients, it also improves the patient's perception of your hospital's responsiveness.

Why don’t all healthcare facilities cheer incredible results from hourly rounding? Chief differences between those that are victorious and those that are struggling to achieve effective results, is the lack of certification and/or a reasonable reporting process.

Managing Team Response® suite of modules are an innovative approach for resolving some of the most important issues that effect quality of care and patient satisfaction. These tools were designed by nursing experts who understand areas where you struggle in regard to patient satisfaction and the patient’s perceptions of quality care. Each module of the Managing Team Response® suite is customizable to meet your individual units’ needs.

Who is managing your hourly rounding?

How are you validating consistency?

Do your managers support your program?

What barriers have you faced sustaining hourly rounding?

What outcomes are you measuring in order to determine your success?

How do you document time spent with patients?

Who is compiling the data from daily and weekly logs?

Who is reviewing and acting upon the results?

How accurate is your data?

Contact Us 1320 Chase St, Algonquin, IL 60102 • 847.854.9500 • 800.366.2368 • Fax: 847.854.9511 • [email protected] • www.scanamco.com

What’s your plan for addressing VBP patient satisfaction targets?

Enhance patient care with

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IN C ID EN T RE PO R T S /O CCU REN CE S :

2 1 6 K arl se n : p t f a ll, be d e x it a la rm e d ; Ho use D r s ee n , no in ju r ie s

Room # 235 • Phone #: (847) 555-1111, ext. 2235

Good Morning! Bob Sanders

Monday June 28, 2010 4:30am

Your Nurse: Your PCT:

Nurse Manager:Maria x41358

Goals:

Your last staff visit was:

Your Physician: Dr. Michael Nelson

MTR® Electronic Whiteboards

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ROOM PRECAUTIONS

Welcome to

Telemetry Unit

Ron Holt, President and CEO

OR TODAY

UNAVAILABLE UNTIL 8/10/2010

OT EVAL, PT TID

WANDERS; HX TIAS DEMENTIA

DIABETIC

PENDING DISCHARGE

LEXINGTON HOSPITAL TODAY

DISCHARGE TODAY

FINANCIAL CONSULT/NO INS

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NO ENGLISH, NO FEMALE MD’s

GARDEN CITY HOSPITAL - ADMISSION PENDING INS.

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HOSPITAL NEWS:Construction on new wing nearing completion,please join us for the blessing this Sunday!

SHIFT NOTES:Make a difference in someone’s life today; make our guests feel comfortable and rest well!

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MTR® Patient Room Boards MTR® Supervised Precautions

MTR® Management Reports

Room 207

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The Center for Medicare and Medical Services is using a weighted combination of hospital clinical scores and patient experience scores HCAHPS to calculate Medicare reimbursements. Are you maximizing your Value-Based Purchasing Scores?

Hospitals today are performing close to each other in regards to clinical scores, however there is a much wider gap between hospitals when looking at HCAHPS. Value-Based Purchasing (VBP) scores are based on comparisons between hospitals; improving your HCAHPS scores will provide a significant opportunity to raise your overall VBP score.

Now is the time to improve patient experience/patient satisfaction scores. Let the communications experts at Scan Am Company show you how our MTR® Hourly Rounding management program can boost your VBP scores.

Doorway Displays

D a te R a n ge : 1 0 / 6 / 2 0 1 0 ‐1 0 /6 / 2 0 1 0

Ign o re Ev en ts Le s s T ha n : 0 0 :0 0 , a nd M or e T ha n : 0 0 :0 0

Ro om s : 2 0 1 , 2 0 1 A , 2 0 1 ‐A

Pa t ie n ts : Sm ith , M a ry

Ev e n ts: A l l

Se rv i ce s : A ll

D a te T im e S ta r t R o om P a t ien t E v e n t S e rv ic e N u r se T im e E n d D u ra t io n1 0 / 6 /2 0 1 0 1 0 :5 6 :0 8 T C U ‐ 2 0 1 Sm it h , M a ry A u d io C on n ec t 1 0 :5 6 :1 5 0 :0 7

1 0 / 6 /2 0 1 0 1 0 :5 7 :1 1 T C U ‐ 2 0 1 Sm it h , M a ry A id e P re s e n ce P a u l O w e n s 1 0 :5 7 :3 0 0 :1 9

1 0 / 6 /2 0 1 0 1 0 :5 7 :3 8 T C U ‐ 2 0 1 Sm it h , M a ry A IDE P re s e n ce P a u l O w e n s 1 0 :5 8 :2 9 0 :5 1

1 0 / 6 /2 0 1 0 1 0 :5 8 :0 5 T C U ‐ 2 0 1 Sm it h , M a ry A u d io C on n ec t 1 0 :5 8 :0 6 0 :0 1

1 0 / 6 /2 0 1 0 1 0 :5 8 :4 9 T C U ‐ 2 0 1 Sm it h , M a ry R N P re sen ce N an c y M ille r 1 0 :5 9 :1 0 0 :2 1

1 0 / 6 /2 0 1 0 1 0 :5 8 :5 9 T C U ‐ 2 0 1 Sm it h , M a ry S t a f f Em erg en cy N an c y M ille r 1 0 :5 9 :1 0 0 :1 1




1 0 / 6 /2 0 1 0 1 1 :1 2 :0 7 T C U ‐ 2 0 1 Sm it h , M a ry R N P re sen ce 1 1 :1 2 :0 7 0 :0 0

1 0 / 6 /2 0 1 0 1 1 :1 2 :0 8 T C U ‐ 2 0 1 Sm it h , M a ry A IDE P re s e n ce 1 1 :1 2 :0 8 0 :0 0

1 0 / 6 /2 0 1 0 1 1 :1 2 :0 9 T C U ‐ 2 0 1 Sm it h , M a ry R em in d H rly R nd 1 1 :1 2 :0 9 0 :0 0



1 0 / 6 /2 0 1 0 1 4 :3 4 :3 1 T C U ‐ 2 0 1 Sm it h , M a ry T o ile t Em e rge n c y 1 4 :3 4 :3 4 0 :0 3

1 0 / 6 /2 0 1 0 1 4 :3 5 :1 8 T C U ‐ 2 0 1 Sm it h , M a ry R o om C a ll 1 4 :3 5 :2 4 0 :0 6


1 0 / 6 /2 0 1 0 1 4 :3 5 :3 3 T C U ‐ 2 0 1 Sm it h , M a ry R em in d B lan ke t 1 4 :3 5 :4 6 0 :1 3


1 0 / 6 /2 0 1 0 1 4 :3 6 :0 3 TC U ‐2 0 1 ‐A Sm it h , M a ry N o rm a l C a ll 1 4 :3 6 :0 7 0 :0 4

1 0 / 6 /2 0 1 0 1 4 :3 6 :0 8 T C U ‐ 2 0 1 Sm it h , M a ry R N P re sen ce Su e Sm ith 1 4 :3 6 :0 8 0 :0 0

1 0 / 6 /2 0 1 0 1 4 :3 6 :1 0 T C U ‐ 2 0 1 Sm it h , M a ry R em in d H rly R nd 1 4 :3 6 :1 1 0 :0 1

1 0 / 6 /2 0 1 0 1 5 :2 3 :5 2 T C U ‐ 2 0 1 Sm it h , M a ry N o rm a l C a ll 1 5 :2 4 :3 3 0 :4 1


1 0 / 6 /2 0 1 0 1 5 :2 4 :4 5 T C U ‐ 2 0 1 Sm it h , M a ry S t a f f Em erg en cy Su e Sm ith 1 5 :2 5 :3 2 0 :4 7


1 0 / 6 /2 0 1 0 1 5 :2 6 :2 4 T C U ‐ 2 0 1 Sm it h , M a ry S t a f f Em erg en cy 1 5 :2 6 :4 6 0 :2 2


1 0 / 6 /2 0 1 0 1 5 :2 7 :2 3 T C U ‐ 2 0 1 Sm it h , M a ry S t a f f Em erg en cy 1 5 :2 7 :3 6 0 :1 3

C u s t o m D e t a i l R e p o r t / S o r t b y P a t i e n t , D a t e a n d T im e

R oo m Pat ie n t N u r s e D o c to r R N T O R N R E PO R T

2 0 3 GO EH L ER P A TT Y SM ITH C ar d iac Ca th 8 a m

C /O SO B , D IA BE T IC ‐OR A L PO SS IB L E IN SU LIN IN IT IA T IO N P T S CH E DU LE D F O R C A RD IA C CA TH A T 8 AM , Q U IN N

C A RD IO LO G IST , P T RE S IS T A N T TO IN SU L IN , A CCU C H EC K TH IS AM 2 7 8 , 6 U N ITS R E G U LA R , N PO S IN CE M ID N IG H T, CO N SE N T S S IG N E D , D IE T IC IA N CO N SU L T T H IS A DM IT , P L A V IX Q D A Y, NO O T HE R M EDS , B P 1 4 6 /8 3 ,

P 9 2 , R 2 2 , LU N GS C TA , C / O SO B W ITH AM B U L A TIO N , CO N SE N T E D FO R AN G IO GR AM PO SS AN G IO P L A ST Y

2 0 4 P E T ER S P A TT Y SM ITH

1 2 /1 R FO R EA R M SK IN L E S IO N , E X C IS IO N R LE G SK IN G RA F T, SK IN C A , R E N A L IN SU FF IC IE N CY , BE D RE ST , O N C

C O N SU LT TO DA Y, RE P E A T ELE CT RO LYT E S , K 3 .5 , RE C 'D K R IDE R 1 2 /2 , D RE SS IN G T O L L EG D R Y AN D IN TA C T, P T

H X O F S K IN CA 3 Y R S A GO ON BA CK , IV .9 N S A T KV O R A TE , M AY H A V E T 3 O R MO TR IN 80 0 P RN , L A ST D O SE 1 2 /2 , V SS 9 8 .0 , 1 3 2 /7 4 , 8 6 , 2 0

2 1 2 PA U LY P A TT Y R OB ER TST ra n sfu s io n 3U

P R B C 's

1 2 /3 T RA N SFE R FR OM IC U , 1 1 /2 8 A A A & FEM O RA L BY PA SS , F U LL S, P CA , H /H 7 /2 6 3 U N IT S P RB C ' S , 1 ST U N IT

IN ITIA T E D A T 7A M , A FT E R 3 RD U N IT , R E P E A T CB C 6 H R S LA TE R , D R R O B ER T S W A N T S T O B E PA G E D W /

R E SU L TS , D RE SS IN G D & I , E X TR EM IT IE S W ARM TO T OU C H , + PU L SE S B IL A TE R A L LY , LE FT P O P L IT EA L AN D D P U N A BL E TO PA LPA TE , U SE D O P P LE R , D R R O B E RT S AW AR E, H X O F CA BG 2 0 0 7 , Q U IN N O N CO N SU L T. M U L TIP LE

M EDS ‐‐ ‐ SE E M ED SH E ET S , BP LO W 1 0 4 /6 0 , 7 8 , 2 0 , 9 7 .6 , O 2 A T 2 L /N C , O 2 SA T 9 6% , H X SM OKE R , M IL D CO PD

S h if t C h a n ge Re p o rt

11/4/‐11/10/2010

Summ ary:

To tal Ca lls: 13037

Averag e Events Per Day : 1 ,862

Averag e Events Per Hour : 78

Averag e Response Tim e: 3m in 47s

D evice Locat io n Avg Respo nse Time Event C oun t

Je ron Provide r Ca ll in System 2N orth Room 201 0 :02 :04 485










5 :26 4439

Sentine l 500 Ca ll in System 3 N orth Room 301 0 :03 :15 466










3 :24 4343

Dukane ProCare 2000 Call in Sys tem 3 South Room 340 0 :04 :04 424










3 :01 4255

13037

A ctiv ity Summ ary Re port

Pe r Lo ca tionD a te T im e S ta r t R o o m P a t ie n t E ve n t S e rv ic e N u r se T im e E n d D u ra t io n1 0 / 6 /2 0 1 0 1 5 :2 7 :5 1 T CU ‐2 0 1 Sm ith , M a ry S taf f Em erg en cy 1 5 :2 7 :5 2 0 :0 1

1 0 / 6 /2 0 1 0 1 5 :2 7 :5 2 T CU ‐2 0 1 Sm ith , M a ry A ud io Co n nec t 1 5 :2 8 :3 7 0 :4 5

1 0 / 6 /2 0 1 0 1 5 :2 8 :3 4 T CU ‐2 0 1 Sm ith , M a ry R em in d Pa in M ed 1 5 :3 2 :0 7 3 :3 31 0 / 6 /2 0 1 0 1 5 :3 2 :0 7 T CU ‐2 0 1 Sm ith , M a ry R N P re s en ce S ue Sm ith 1 5 :3 4 :0 8 2 :0 1

1 0 / 6 /2 0 1 0 1 5 :3 4 :4 4 T CU ‐2 0 1 Sm ith , M a ry C o de B lue 1 5 :3 6 :2 4 1 :4 0



1 0 / 6 /2 0 1 0 1 6 :0 1 :0 3 T CU ‐2 0 1 Sm ith , M a ry R em in d A sp ir in 1 6 :0 1 :3 5 0 :3 2

1 0 / 6 /2 0 1 0 1 6 :0 1 :3 5 T CU ‐2 0 1 Sm ith , M a ry R N P re s en ce 1 6 :0 1 :4 4 0 :0 91 0 / 6 /2 0 1 0 1 6 :0 6 :4 2 TCU ‐2 0 1 ‐A Sm ith , M a ry N o rm al Ca ll 1 6 :0 6 :4 7 0 :0 5


1 0 / 6 /2 0 1 0 1 6 :1 1 :3 1 TCU ‐2 0 1 ‐A Sm ith , M a ry N o rm al Ca ll 1 6 :1 2 :5 3 1 :2 2


1 0 / 6 /2 0 1 0 1 6 :1 8 :1 4 T CU ‐2 0 1 Sm ith , M a ry R N P re s en ce Ch r is t in e K 1 6 :1 8 :5 3 0 :3 9


1 0 / 6 /2 0 1 0 1 6 :1 8 :5 7 T CU ‐2 0 1 Sm ith , M a ry R N P re s en ce 1 6 :1 8 :5 7 0 :0 01 0 / 6 /2 0 1 0 1 6 :3 8 :2 9 T CU ‐2 0 1 Sm ith , M a ry A ud io Co n nec t 1 6 :4 0 :3 4 2 :0 5


1 0 / 6 /2 0 1 0 1 7 :1 4 :1 6 T CU ‐2 0 1 Sm ith , M a ry R N P re s en ce F ern Cas e y 1 7 :1 5 :3 0 1 :1 4


1 0 / 6 /2 0 1 0 1 7 :1 5 :0 9 T CU ‐2 0 1 Sm ith , M a ry S taf f Em erg en cy 1 7 :1 5 :2 9 0 :2 0

1 0 / 6 /2 0 1 0 1 7 :1 5 :3 2 T CU ‐2 0 1 Sm ith , M a ry R oom C a ll 1 7 :1 5 :3 3 0 :0 1

1 0 / 6 /2 0 1 0 1 7 :1 6 :1 2 T CU ‐2 0 1 Sm ith , M a ry R oom C a ll 1 7 :1 6 :1 7 0 :0 5

1 2 p m 1 p m 2 p m 3 p m 4 p m 5 p m 6 p m 7 p m 8 p m 9 p m 1 0 p m 1 1 p m 0 0 :2 2 0 1 :4 9 0 0 :3 1 0 0 :3 5 (1 0 ) ( 1 2 ) (1 3 ) (5 )

T o ta l N u m b e r o f E v e n t s : 5 2 M in . E la p se d : 0 0 :0 1 M a x . E la p s e d : 0 8 : 3 7 A v g . E la p s e d : 0 0 : 4 4 S t d . D e v : 0 1

(6 ) (6 )

C u s t o m D e t a i l R e p o rt / S o r t b y P a t ie n t , D a t e a n d T i m e

1 2 a m 1 a m 2 a m 3 a m 4 a m 5 a m 6 a m 7 a m 8 a m 9 a m 1 0 a m 1 1 a m 0 0 :1 8 0 0 : 0 7

D a te R an g e : 1 0 / 1/ 2 0 1 0 ‐1 0/ 1 5 / 2 0 1 0 D e ta il R e p o r t g r e a te r t h a n 5 m in s3 N o r thTy p e o f R e p o r t: S o rt b y D a t e a n d T im e

Ig n o re E v en t s L e ss T h an : 5 :0 0 , an d M o re Th an : 2 :0 0

D a te : 1 0 ‐1 ‐2 0 1 0 D a t e T im e S t a r t Ro om P a t ie n t Ev e n t S e rv ic e Nu r se T im e E n d D u ra tio n1 0 / 1/ 2 0 1 0 6 :0 0 :36 3 1 5 ‐1 G o ns c h N o rm a l C a ll 6 :1 0 :2 6 9 :5 0

1 0 / 1/ 2 0 1 0 6 :1 1 :18 3 0 3 ‐2 P y le s N o rm a l C a ll 6 :1 7 :1 2 5 :5 4

1 0 / 1/ 2 0 1 0 8 :2 2 :31 3 1 5 ‐1 G o ns c h N o rm a l C a ll 8 :2 8 :3 6 6 :0 5

1 0 / 1/ 2 0 1 0 1 3 :1 9 :52 3 1 5 ‐1 G o ns c h N o rm a l C a ll 1 3 :4 2 :5 3 2 3 :0 1

1 0 / 1/ 2 0 1 0 1 7 :3 2 :03 3 0 7 ‐2 M ay f low er N o rm a l C a ll 1 7 :3 7 :3 0 5 :2 7

1 0 / 1/ 2 0 1 0 1 8 :1 4 :29 3 4 2 ‐2 Ja s ien N o rm a l C a ll 1 8 :2 3 :1 8 8 :4 9

1 0 / 1/ 2 0 1 0 1 8 :1 5 :45 3 4 4 ‐2 A lb e rt s N o rm a l C a ll 1 8 :2 3 :3 5 7 :5 0

C o m m u n i t y M e d i c a l C e n t e r

Contact Us 1320 Chase St, Algonquin, IL 60102 • 847.854.9500 • 800.366.2368 • Fax: 847.854.9511 • [email protected] • www.scanamco.com

Brothers Medical Center

Classic example of implemented hourly rounds in November. Shows consistent hourly rounds, decrease the volume of patient calls. 5W has not implemented hourly rounding and consistently has the highest volume of calls.

2 So u t h

R o o m P a tie n t N u rs e Ph y si c ian C om m e nt s

20 0 JO N E S JE NN IFE R P A TE L SC H E D U LE D TH IS AM FO R GA ST RIC B Y PA SS

20 1 PA TR ICK JE NN IFE R C O O KE M a no r C a re 12 :0 0 1 1 /2 9 O R IF L F EM U R , FO L EY , G EN D IE T , P IC C , N O BM , U P IN C H A IR , TX F O R R EHA B TO D A Y

20 2 L ICH T E R JA C K P ER E Z Soc i a l Se rv ice co ns u lt LA P C HO LE, SE V E RE N /V , N EW D IA B E TIC , S O CIA L IS SU E S , L O ST JO B , PU B L IC A IDE

20 3 GO EH L E R PA T TY S M IT H C a rd ia c C ath 8 am C /O SO B, D IA BE T IC ‐OR A L P O SS IB L E IN S U LIN IN IT IA T ION

20 4 PE T E RS PA T TY S M IT H1 2 /1 R F OR E A RM S K IN LE S IO N , E XC IS IO N R L EG SK IN G R A FT , SK IN C A , R EN A L IN SU FF IC IE N C Y, B ED RE ST , ON C C ON S U LT TO DA Y

20 5 PA TE L CL A RE A B U SH A R IF M a no r C a re 1 :3 01 1 /3 0 L TO TA L K N E E , H X IR R EG U L A R H R SV T ‐VT ? LO P R E SSO R G IV EN , L A B S D R AW N , NO W S R H R 80 'S , COU M AD IN , TX T O M A N O R C A R E ON C E IN R ST A BL E

20 6 TA Y LO R JA C K K HA NT R AN SV E R S E CO L O N R ES E C T IO N , P I C C , C A /M G R ID E R S , P CA , A M BU LA T IN G IN H A LLS , V O ID IN G , + G A S , O N C

C O N SU LT , A B D D IS T EN D ED , G L Y CE R IN S U P P , N O B M YE T , XA N A X P RN , N O N A U SE A , N O T E A T I N G

20 7 K IA N CA M A R IA JO N E SE R A DM IT , S /P O P E N A P P Y ‐ RU P T U R ED , T R IP L E AN T I B IO T IC S , N G , + B S , + G A S , C L E A R S T H I S A M , H G B 9. 2 ( 3 G M

D R O P ) FR OM SU R G E R Y , D R A W A R E , R E P E A T A T 1 2 0 0

20 8 SM ITH M A R IA R O B E R T S R eh ab tr a n sfe r 12 / 16 ? 1 1 /2 0 O R IF R F EM U R , 12 /1 ID O F R H IP H E M A TOM A , FRO M R EH A B , FO L E Y, JP X 2 , M OD D R A IN A G E

20 9 STO N E JA C K R O B E R T S 1 2 /1 L TO TA L KN E E , P T B ID , PT UP W / W A L K E R , P OS S H O M E TH UR SD A Y

21 0 L A YM AN JA C K K HA N P T E v a lu at io n in AM 1 2 /1 R T O TA L K N E E , H IG H B P , A D JU ST IN G M E DS , P E R CO CE T, H /H 9 .1 /2 9 , R E PE A T CB C TH IS AM

21 1 SA II LO R M A R IA R O B E R T SSC H E D U LE D L O R IF 8 AM , B P 16 0 /9 6 , H /H 1 0 /3 1 , H X O F PE , R E T RA N SFU S IO N SCH E D U L ED * * ** H O T

M E SS , P O SS IC U TR A N S FE R PO S T SU R G ER Y

21 2 PA U LY PA T TY R O B E R T Z Tr a ns fu si on 3U P R BC 's 1 2 /3 T RA N SFE R F RO M I CU , 1 1 / 28 A A A & FEM O R A L BY P A S S , FU LL S , P C A , H /H 7 /2 6 3 UN IT S PR BC 'S

21 3 B EDN A R JA C K S M IT H M a le N u rse s O N L Y 1 2 /1 C YS TO TU RP F O L EY DR A IN IN G L T P IN K TO OR A NG E , 2G M SO D IUM

21 4 S PA T E L CL A RE S CH W AA B P oss ib le tra nsfe r to R e ha b 1 1 /3 0 L O R IF , U P IN C HA IR , G EN ERA L , VO ID IN G , V IC OD IN PR N , R EH A B TO D A Y PE ND IN G A P PR O V A L

21 5 H A Y E S CL A RE O 'D ON EL L

I& D L E L BO W , F L A P CL O SU RE , I SO FO R M RSA , H A S H E A LIN G PR E SSU R E U L CE R (P E R P T FR OM

O R TH O TIC S ) P IC TU R E T A K EN AN D P L A CE D IN P R OG R E SS N O T E S . U SE S BR A CE , W A L KE R FOR G ET T IN G A RO UN D , P CA DC 'D , P T H A S H X O F SP IN A L IN FA RC T, M AR FAN S S YN DR OM E

21 6 KA RL SE N CL A RE S M IT HN o m or ph i ne , P t c on fu s ed a t t im e s

1 2 /1 TO TA L K N E E, C R A B BY , HX SM O K ING , U S IN G C H AN T IX , N ON ‐C OM P L IA N T A T T EM P T S TO G E T U P B Y S EL F , PT T H IS AM , V ICO D IN , G E N E R A L

21 7 A IS P U RG E JE NN IFE R H EN R Y 1 2 /1 GA S TR IC BY PA SS , H /H 9 .6 / 29 , S U RG EO N A W ARE , CL E A RS

21 8 W IN STO N JE NN IFE R C AM P EL L 1 2 /2 TO TA L TH Y RO IDE CT O M Y , FU LL S , V O D ING , ION IZ E D C A IN AM

21 9 M A D R IG A L M A R IA F A RR E LL R E A D M IT FO R IN FE C T ED IN C IS IO N S / P E XP L A P 11 /1 5 , C U LT U R ES P EN D IN G , CO N TA C T IS O A T ION

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11/29/2010 3 :37 :23 PM Chir appa H ann ah ER 1 2/4 /2 010 1 :19 :54 PM M ano r C are

11/30/2010 4 :08 :22 PM Pag u illigan J illian ICU 1 2/5 /2 010 12 :56 :23 PM R ehab

12/1/2 010 12 :30 :00 AM V incen c io R and y ER 1 2/5 /2 010 11 :30 :44 AM Hom e

12/1/2 010 6 :02 :08 AM Step in sk i A lly son H om e 1 2/3 /2 010 6 :10 :01 PM Hom e

12/1/2 010 7 :03 :23 AM Ston e Antho ny N u rsin g Hom e

12/1/2 010 7:10 :45 AM Stack E liza be th H om e 1 2/4 /2 010 4 :28 :40 PM Hom e

12/1/2 010 2 :01 :26 PM Sco rzo N ic ho la s SD S 1 2/4 /2 010 12 :30 :55 PM R ehab

12/2/2 010 4 :09 :15 AM Sa jew sk i Lu ke ER 1 2/4 /2 010 2 :09 :08 PM Hom e

12/2/2 010 4 :3 1 :0 12 AM Hanco ck Lin d a SD S 1 2/4 /2 010 11 :23 :56 AM R ehab

12/2/2 010 9 :54 :00 AM Co oke Em m a D r O ffic e 1 2 /3 /2 010 9 :01 :20 PM Hom e

12/2/2 010 1 :30 :00 PM Ney lon T ara H om e 1 2/3 /2 010 9 :55 :00 AM Hom e

12/2/2 010 4 :36 :20 PM Ke lde rhou se Ka ren SD S 1 2/3 /2 010 11 :03 :00 AM Hom e

12/2/2 010 9 :11 :12 AM Lud tke Jaso n ER 1 2/6 /2 010 11 :55 :09 AM M ano r C are

12/2/2 010 11 :14 :00 AM How ard D avid ER 1 2/4 /2 010 7 :14 :27 PM Hom e

12/2/2 010 6 :32 :50 PM Hansen G ab riel D r O ffic e

12 /2/2 010 11 :03 :00 PM Heena n E liza be th ER 1 2/7 /2 010 9 :30 :56 AM Hom e

12/3/2 010 12 :01 :50 AM Bo wes N ic ho la s E R 1 2/6 /2 010 2 :14 :00 PM Hom e

12/3/2 010 7 :06 :30 AM Pag nuse t Joseph H om e 1 2/7 /2 010 10 :39 :45 AM Hom e

12/3/2 010 9 :41 :03 AM Gue rre ro Ch rist in a H om e 1 2/4 /2 010 4 :45 :10 PM Hom e

12/3/2 010 9 :55 :20 AM King Ken isha SD S 1 2/5 /2 010 2 :1 2 :026 PM Hom e

12/3/2 010 12 :10 :01 PM Pate l D hruv D r O ffic e

12 /3/2 010 2 :04 :33 PM D illo n R aym ond ICU 1 2/6 /2 010 12 :22 :47 PM R ehab

12/3/2 010 2 :22 :00 PM Gille s Lille C CU 1 2/4 /2 010 2 :10 :20 AM ICU ‐4

12/3/2 010 7 :06 :15 PM Fe rr in Jerem y ER 1 2/6 /2 010 2 :26 :20 PM Hom e

12/3/2 010 9 :31 :00 PM Kar lso n R and y ER 1 2/5 /2 010 1 :23 :55 PM Hom e

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