H O S P I TA L I T Y M A N A G E R L E V E L 4 A P P R E N T I C E S H I P

O V E R V I E W

H O S P I T A L I T Y M A N A G E R L E V E L 4 A P P R E N T I C E S H I P O V E R V I E W

The Hospitality Manager Level 4 apprenticeship provides a training opportunity for individuals to develop their managerial skills in a specialised area of a hospitality organisation. Common to all managers in this role is their passion for exceeding customers’ expectations.

On completion of this standard, apprentices will demonstrate they are highly motivated leaders with a talent for management and specific industry skills, ensuring a level of responsibility and accountability for fulfilling the business visions and objectives.

Developing service recovery strategies

to uphold brand and business reputation

Monitoring and managing income and costs, using

forecasting to set realistic targets

Driving a strong cultural belief in

the brand, product and service

Carrying out talent management

planning in line with the business people strategy

Key responsibilities may include:

Gaining experience in a specialist management function within a hospitality organisation

Understanding how to manage finance and minimise costs

within hospitality businesses

Developing effective methods of communication to

manage and lead a team

Learning new management and leadership styles and skills

required in a hospitality business environment

Benefits of the apprenticeship:

Managers working within a hospitality establishment including bars, restaurants, cafes, conference centres, hotels and contract caterers, who are seeking to develop their business, people and customer relation skills whilst motivating and leading a team.

Suitable for:

P R O G R A M M E D E L I V E R Y

Programme Length

18 months (on average) 3 month End-point Assessment (EPA)

Delivery MethodProgramme delivered via 1-1 face to face visits in the workplace

Blended Learning:

Face to face: Learner’s receive monthly visits

Self Study: Learners expected to carry out self-study using Lifetime’s social learning platform, MyLife

Remote Visits: Carried out between the learner and their Regional Trainer

Contact: Learners have access to their Regional Trainer via the Learner Portal, email, telephone and MyLife

P R O G R A M M E M O D U L E S

The Hospitality Manager Level 4 apprenticeship includes the following compulsory modules:

Leadership, Diversity and Inclusivity

Management and Leadership Styles

Communication and Business Technology

Customer Service, Service Failure and Feedback

Service Sales, Productivity Data and Sales

Recruit, Retain and Develop a Team

Performance and Risk Management

Strategy, Operating Procedures and Contingency Plans

Products and Marketing

Vision and Financial Management

Change Management

The Hospitality Manager Level 4 Apprenticeship is then split into the following pathways as each operational area will have specific specialist knowledge, skills and behaviours:

Food & Beverage

Hospitality outlets Housekeeping

Front office Conference & events

Kitchen Management

Revenue

H O S P I T A L I T Y M A N A G E R L E V E L 4 A P P R E N T I C E S H I P P A T H W A Y S

I N T E R A C T I V E L E A R N I N G O N M U LT I P L E D E V I C E S

Interactive Activities

Video

Interactive Worksheets

Audio

A 9,000 word written project focusing on an opportunity, challenge or idea which the apprentice considers will make an improvement to the business they are working in.

It is not written or assessed until the EPA process commences, but the learner will begin to plan their project in the EPA period preceding the gateway meeting and will submit a 2-page synopsis at this time.

B U S I N E S S P R O J E C T

What is it?

It will give the learner the opportunity to demonstrate their wider understanding of the business they are working in and in particular to identify and ‘think through’ how an improvement could be made to the way it operates.

How will it benefit the learner?

The project will contain:

Introduction and background

Outline of challenge or opportunity

Aims and objectives

Identification of measurable improvements and benefits to the wider organisation

Evidence of consultation and engagement of stakeholders

Analysis of costs and commercial context

Legislative requirements explains and adhered to

Evidence of effective research

Justified recommendations for implementation

Proposed timeframes for implementation

What will the project contain?

H O S P I TA L I T Y M A N A G E R L E V E L 4 A P P R E N T I C E S H I P

E N D - P O I N TA S S E S S M E N T

E P A C R I T E R I A

READINESS FOR EPA EPA CRITERIA HOW IT IS DELIVERED KEY INFORMATION

FUNCTIONAL SKILLS English and Maths Functional Skills must be achieved at Level 1 and the test taken for Level 2. (No requirement for ICT).

GATEWAY DISCUSSION Training provider, learner and employer have a face to face gateway conversation to all verify they are in agreement that the learner is ready for EPA to begin.

EPA READINESS FORM Completed and sent to Innovate to allow for planning meeting to take place.

PLANNING MEETING scheduled with Innovate’s End Point Assessor, learner and employer.

Planning Meeting.

PLANNING MEETING – Held with employer, learner and End Point Assessor to build relationship, answer any questions and discuss the requirements and plans for the EPA activities and to schedule future meetings. The learner will submit a 2-page synopsis of their proposed business project.

The maximum length of the assessment is 3 months and the results are distinction, pass or fail.

Should an learner fail one assessment activity this should be retaken as soon as the learner is ready and practicable for the business – the re-sit is normally expected to take place after all the required assessments have been taken.

Should they fail 2 or more activities a period of retraining is required. A maximum of 2 retakes per assessment activity is allowed.

When re-taking an assessment the maximum grade available is a pass. The ESFA will provide the certificate and Innovate will provide individual certificates for each section achieved of the EPA. Assessments must be taken in order.

On Demand Test.

ON DEMAND TEST – On screen test with scenario based questions delivered through Innovate’s bespoke IT system. 90 minute on-demand multiple choice test with 35 questions.

25 questions are based on the core programme and 10 questions are based on the specialism. The Learner must pass both sections to pass overall, with a minimum of 70% correct. Achieving 85% or above will award a distinction.

Practical Observation.

BUSINESS PROJECT – Written project of 9,000 words focusing on an opportunity, challenge or idea which the apprentice considers will make an improvement to the business.

Apprentices will begin to plan their business project in the period preceding the gateway meeting with the independent end-point assessor in order that a 2-page synopsis can be presented for discussion

There are set competencies that the apprentice will have to demonstrate in order to achieve a pass, and additional competencies to achieve a distnction.

Professional Discussion.

PROFESSIONAL DISCUSSION – 90 minute discussion between the apprentice and end point assessor. This will be planned in advance during the EPA period to allow the apprentice to prepare fully for the discussion. The Assessor will ask a minimum of 30 question.

The discussion will reflect on their developed knowledge, skills and behaviours. The learner must demonstrate competence against all of the grading criteria for a pass. To achieve distinction, the learner must explain how they have met the relevant criteria, including effective communication, leadership, teamwork, self-evaluation and the details behavioural elements of the standard.

E P A J O U R N E Y

Face to face 90 minute discussion

involving 30 questions in a controlled

environment. Must submit evidence 5 days

prior to discussion

GradingFail/pass/

distinction

ON-PROGRAMME LEARNING

PLANNING MEETING

ON-DEMAND TEST

BUSINESS PROJECT

PROFESSIONAL DISCUSSION

GRADING AND DETERMINATION

ESFA CERTIFICATION

GATEWAY

9,000 word project submitted at

least 7 days prior to professional

discussion.

40 minute planning meetng

with the apprentice, training provider,

employer and End-point Assessor.

2-page business project synopsis submitted

90 minute online test with

35 questions

Requirement for Gateway

Level 2 Literacy and Numeracy

Minimum 12 months

on-programme learning