Home Building Guide – an outsourcing example

Financed by Swedish Governmental Agency for Innovation Systems

Background

In Sweden

• 2 million detached houses and owners

• 100 000 building permits per year (90% is private)

• 10 000 new houses per year

• 950 000 registrations (mortgage, ratifications)

© Hans-Gunnar Samuelsson

The building process

One entrance to all information and all services that family Andersson needs to effectively plan, build, and live in their home

The vision

Consortium – six parties

• National Land Survey• National Board of

Housing, Building and Planning

• Swedish Association of Local Authorities and Regions

• University of Gävle• Tekis AB• WM-data Sverige AB

Cross-border co-operationPlanning- Important to

know- Neighborhood?- My plot? - Planning- Maps, plans - Plot, house- Heating system- Utilities- Economy Living

- Public service/taxes- Maintenance- Costs

Building- Authorities- Insurance- Quality

responsibility- Building permits- Purchase - Equipment and

material- Production- Finish project

BanksLocal

authorities

Government

authorities

House builders Insuranc

e

Architects

Surveyors

Entrepreneurs

“A helping hand for Andersson“

Infrastructure for e-services

Local authority

Bank

Builder Constructors

Heating

Portale

e

e e e

SHS

Infra services

SHSSHSSHS

SHS

Processes

Information / Digital Assistent

Info, DA

Family

Andersson

”We will build a home”

Support, exchange, acquire information

Land SurveyVillbo k:n Bank House constr.

Building permit, plans, maps, utilities

Property information, maps, survey

Credits, loan approval Drawings, pictures, prices

Portal

Information and

Transaction services

Villbo K:n Bank House constructer Interne

t

Internet

Functions• Log in•”My page” • Information• Document, Message• Navigation, Guiding • Links• Geographic entrance

Buildingpermit

Home Building Guide

Outsourcing

E-idE-id StandardsStandardsBusiness systemsBusiness systems

Infra servicesInfra servicesBusiness modelsBusiness models

IPIP

RightsRights

GISGIS

TransmissionTransmission

• One portal – one citizen interface

• Portal functions, server (e-id, etc.)

• Information acquired at source

• E-services developed together

• Standardization, business

improvement

• 290 local authorities

• 5-20 government

authorities

• 100-1000 enterprises

• 10-100 other

organizations

Infrastructure Infrastructure for e-services for e-services

and informationand information

Business solution

PortalRepresentatives

for local and government authorities

Private builder Enterprises

Portal owner

AdsFees

Local authorities

Government authorities

Infra service provider

Transactions SHS node

Subscription

Basic support

Fees?

Invest in

Provide

Project headlines

• Support the private builder• Infrastructure for e-services• Cross-border e-services • Increased co-operation• Business model• Decrease own investment• More efficient• Increased business activity• Influence today’s work

Five phases

2005 oct.

Portal, e-

services

Pilot test

2006 oct. 2007 april 2008 june 2009 sept. 2010 march

Evaluation ProjectBenchtest

v.2Transfer project result

v.3 v.4 v.5

In operation

v.1

Business plan

2006 july

1 2

4

3 5

Behind the scene

• Operations as generic services

• Service Oriented Architecture

• Secure Communication on internet

• Secure Identification solution

Infra service on demand

Business model

• Pay when you use the service

• The service-holder are responsible for the operations

• One way in for all questions

• Use internet for communcation

Communication

Service Desk

Applikation & Info logistic

Workplace

Middleware & Appl integration

Server & Storage

Sec

urity

DatorhotellServerkapacitet Lagring D/R

Teknisk drift BackupInfra analys Serverkonsolidering

Core / BackboneVPN IP-Connect Internet

DMZ Brandvägg IDSLAN-Mgmt Wireless

Core Service

Antivirus Fax/SMS AD-driftMailbox / Exchange drift CitrixMessaging Migrering BizTalk

Service Desk Behörighetsadministration Service koordinering

FelanmälanSjälvbetjäningSPOC

ApplikationsdriftE-Handelsportal E2E & Portal

IN & UT dataDatabasBOSWorkshop’s ADA

(DLM) Desktop Life Cycle MgmtProduktförsörjning Arbetsplatsdrift

Paketering / Pgm distrÄrendemottagningBDDNärservice Analys&Design Avtal & garanti

Basen i vårt erbjudande….

”A complete service-solution for every demand ”

Customer and marketCustomer and market

• For the customer who

Wants to buy IT by contract

Wants to buy functions

Wants unique service

Design

Design

Implentation

Implentation

Operations

Operations

Function

Function

Consulting

Consulting

Infra service on demand

SHS-switch-SHS-switch-

serviceserviceTax AuthorityTax Authority

City of GothenburgCity of Gothenburg

City of SundsvallCity of SundsvallManPowerManPower

Local authorityLocal authority

RoadworkRoadwork

Social Social

securitysecurity

CSNCSNOtherOther

SHS-servicesSHS-services

Communication by SHS

Bank-IDFSBSHBSKBIkano

LFÖEB…

TeliaSEB

Posten

Nordea

Steria

WM-dataOCSP-

questionor CLRE-service

One API instead of 4 . (Java, WS)

The citizen with e-certificate

Ca 565´

Ca 120´

Ca 100´

Secure identification service

Switch service

ID-serviceCertificateAuthority

Holder of E-identification

Owner ofThe e-service

8. Make an agreement

3. Certificate – Identification or signing

4. Can i Thrust theCertificate ?

7. Yes or No

6. OK or not OK

5. OCSP – ask the right CA

2. Get at certificate 1. Is OK for the CA in a defined way

Four parts connecting

SPOC

Service Desk & ÄrendemottagningBehörighetsadministration Service koordinering

BeställningSjälvbetjäningSPOC

One customer-team makes understanding for customer knowledge more complete

Solve up to 95 % of the problems

Coordinating and case handler Escalating rules Reporting and Information Contact with vendors

Standard reporting system Statistic depending on handling time, way of contact,…

Extras Handling workshop with the customer for better usage Extra help at holidays or sickness situations

Single Point Of Contact

Conclusions

• What do you want to do on your own

• Concentrate on your unique solutions

• Pay as you grow• Use solutions ”on the

market”• Start with easy e-

services • Think about the users

needs

More information

Contact: Patrik Ottoson, National Land Survey

Lennart Jonsson, WM-dataWeb: www.byggavilla.orgE-letter: by subscription