HK I 21 Clean Glass Framed Pictures and Paintings

7/29/2019 HK I 21 Clean Glass Framed Pictures and Paintings

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OBEROI HOTELS AND RESORTS

T-ASK

TRAINING in ATTITUDES, S KILLS and KNOWLEDGE

STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS

HK I 21CLEAN GLASS FRAMED PICTURES AND PAINTINGS

IMPORTANT

Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the LessonPlan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from

the overall standard.

Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will thenbe sent to each hotel so that it can update its library of lesson plans.

In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand.

Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006


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PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE Clean glass/mirror framed pictures and paintings

TRAINING AIM Know the correct procedure of cleaning a glass/mirror framed picture.

TRAINING OBJECTIVES Clean a glass/mirror framed pictures and paintings so that it is free of anyfinger marks.

SPECIAL NOTES Trainee should have prior knowledge of dusting a room.

ENVIRONMENT FACTORS Trainer and trainee to stand side-by-side

EQUIPMENT MATERIALS AUDIO VISUAL AIDS1 glass framed picture 2 glass dusters

1 Collins


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LESSON PLAN CLEAN GLASS/MIRROR FRAMED PICTURES ANDPAINTINGS

A - ATTENTION

Ice breaker Questions about what has been happening to the trainee since last time.Check comfort level with the pace of learning.

Link back Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session.

Test the trainees recall o f the attitudes, skills and knowledge requiredfor any task that is an important pre-requisite for this particular task.

Attention Show a glass-framed painting to the trainee. Ask him if he can see thedetails of the painting clearly. Tell him he can make out the detailsbecause the glass covering it is clean.

Objective By the end of todays session, you will be able to clean a glass-framedpicture and painting.

Need Marks, stains and dust on the picture frames reduce the value of thepicture/painting and also depicts low standards of cleanliness in thehotel. So here is one more skill for you to learn


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TASK ANALYSISWORKSHEET

NAME OF THE TASK CLEAN GLASS FRAMED PICTURE ANDPAINTING

WHAT IS THESTEP?

HOW IS THE STEPDONE?

B BREAKDOWN

WHY IS THE STEPDONE THAT WAY?

WHEN DO YOUKNOW THE STEP

IS CORRECT?

1. Select thepicture/painting

By checking for cleanlinessBy checking for cracksBy checking for chips on the

wooden moulding

TRAINERDEMONSTRATES

Why is it importantto look for damages in thepainting?

Safety to user

Safety to painting

Ease of cleaning

See that glassframe is notcracked

See that woodenmoulding is not

chipped

2. Select a duster By selecting aclean duster, freeof stains andtearsBy folding theduster into four folds

Why is it importantto check the qualityof the duster?

To avoid lint onthe glass

To avoid anysmudge marks

Hygiene

See that theduster is stainfree


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WHAT IS THESTEP?


B BREAKDOWN



IS CORRECT?

3. Clean the wooden

moulding of theframe.

By dusting the

wooden mouldingwith a dry glassduster

Why should wedust the moulding

before cleaning theglass?

TRAINEEPRACTICES STEPS

1-3 (STAGE 1)

To remove dust

before cleaningthe glass

Avoid dust fallingon glass

See that dust is

removedcompletely fromthe moulding

4. Spray collins By holding thespray can at adistance of sixinches from thesurfaceBy spraying on

the surface at anangle of 90degreesBy spraying allover the framewith gaps inbetween

TRAINERDEMONSTRATES

Why is the spraycan at a distance of six inches?

To spray thesurface evenly

For effectivecleaning

See that Collins issprayed evenlyon the glass


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WHAT IS THESTEP?


B BREAKDOWN



IS CORRECT?

5. Wipe the glass By using a fresh

glass duster By making S-shaped strokes onthe glass from topto bottom and leftto right

Why is it importantto wipe by making

strokes in an S-shape?

To remove collins

from surface

To remove anymarks or stainsfrom glass

For effectivecleaning

See no stains or

marks on glass

See that the glassis wiped properly

6. Take a final look By checking theglass from anangle

Why should wetake a final look?

TRAINEEPRACTICES STEPS

4-6 (STAGE 2)

To ensure proper cleaning

To ensure clear visibility

See that no marksare visible on theglass

See no streaks of cleaning

See paintingclearly from allangles


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LESSON PLAN CLEAN GLASS/MIRROR FRAMED PICTURES ANDPAINTINGS

C - CHECK

ANY QUESTIONS? Ask if trainee has any questions

VERBAL CHECK Have the trainee recite the steps verbally

INVESTIGATEQuestions on any detail not mentioned during the Verbal Check (eg):

How should the glass be wiped?

Why do we need to have a final look?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence.Ensure only good habits are being practised. Coach if necessary.

PRAISE Recognise and appreciate his or her success.

LINK FORWARDAsk questions to direct trainees attention to either:

The task to be covered in the next session AND/OR A task later in the checklist for which todays task is a pre -requisite

Reconfirm the venue, day and time of the next session.

Encourage and ensure practice on-the-job to develop skills .

Documents

HK I 21 Clean Glass Framed Pictures and Paintings