Hilda corrected project

Manage Innovation and Continuous Improvement

HARBOURSIDE BUSINESS COLLEGE

Sydney Campus

Address Level 2, 20 Sydney Street,Sydney, NSW 2000.

Phone 02- 99999999

Fax 02-99999998

Email Principal @harbourside.com.au

Website www.harbourside.com.au

Some Facts about Harbourside Business College

Number of students 1200

Numbers of teachers/trainers 42

Number of executives 8

Number of staff 16

Total number of employees 66

About UsHarbourside Business College is a modern Australian college, which specializes in Business, Hospitality and Information Technology, as well as providing English language. We have a reputation as a career oriented education provider which focuses on providing our students with the best exposure to the knowledge required to build a great career. We pride ourselves on our graduates who are proving themselves around the world.

Mission StatementThe Mission of Harbourside Business College is to deliver world class education and training to individuals in the best environment, using modern educational techniques, provided by expert teachers and trainers.

VisionThe promoters' vision of Harbourside Business College Inc in 3-4 year's time. Harbourside Business College will be operating from a 1000 sq. ft. unit near Town Hall. It will have annualized sales of $20 million and be profitable. It will employ 100 people mainly engaged in training, marketing, support and admin.

Harbourside Business College Page 1

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Corporate ValuesThe corporate values governing Harbourside Business College Inc's development will include the following:Harbourside Business College operates in accordance with the highest standards in all relationships with customers, suppliers, environment and the community.Harbourside Business College fosters a climate which encourages innovation and diligence amongst staff and rewards accordingly.

Business ObjectivesLonger term business objectives of Harbourside Business College Inc are summarized as:To expand the business aggressively and offer above-average returns to shareholders.To become the leading, vocational education company within the overseas education market segments.

Key StrategiesThe following critical strategies will be pursued by Harbourside Business College Inc:

1. Open branches in Melbourne and Brisbane2. Extend links with key universities 3. Raise additional venture capital 4. Expand senior management team in sales/marketing 5. Strengthen human resources function and introduce share options for

staff 6. Appoint advisers for new markets in Asia 7. Seek new market segments/applications for our courses

The following important strategies will also be followed:

1. Locate new premises adjacent to Town Hall, Sydney 2. Commission assessments of key markets 3. Start participating in trade shows and missions 4. Develop overseas market entry plans 5. Pursue strategic alliances with complementary players 6. Strengthen web presence and promote 7. Seek new market segments/applications for courses

a) Write a list of the key systems and processes used within the organization, or within one business unit of the organization.



a) Key system and process used within the organization1. Academic Department : Education and Training service

a. High professional education systemb. Safe learning environment processc. Modern technology based learningd. Attendance and performance monitoring system

2. Marketing Department: Marketing system of the businessa. Good and effective material for learning systemb. Application process

3. Financial Department : Financial systema. Safeguard paid process for studentb. Documentation of all student and the organization

4. Student services Department : Student information systema. Accurate and current information processb. Enrolment systemc. Withdrawn agreement processd. Refund procedure and processe. student support services

5. Human Resources Department: Staff and Student Recruitment and Placementa. students and other staff with respect systemb. harassment punishment

b) Outline the strategies you will use to monitor and evaluate the performance of these key systems and processes.

Strategies we are going to use are:

Meetings Personal observation Student and customer surveys; Focus groups Oral report Reviews of progress reports; Lessons learnt reviews; General reporting

c) Select one of the key business processes and undertake a detailed analysis of supply chain, operational and product/ service delivery systems.

Marketing process of the business



The Marketing Process Company has developed a wide range of marketing consultancy offers and strategic planning tools to aid practitioners in the strategic planning field to develop marketing plans & strategies. Typically the process is designed to deliver real customer insight and improve profitability.

Methods used in marketing Leaflet Booklet Website Email Advertisement on television and newspaper Use agent for giving the information to the student.

Key marketing materials for Harbourside Business College currently consist of: Foreign language program brochure Business cards for Founder/CEO Newspaper ads Promotional flyers Website

In addition to revising these marketing materials based on the company rebranding, new marketing materials will be developed, including: Generic business cards for teachers Business cards for sales representative Marketing kit for businesses focused on program Marketing kit for businesses focused on foreign language program Direct mail pieces focused on area businesses Direct mail to students focused on customer referral program Website and Web resources

d) Describe the current performance measures and assessment tools and techniques used for this business process. Comment on the effectiveness of these measures.

The measures that we can use are:

Increase number of students per year.



Improvement in student satisfaction by survey Number of complains per month, Number of new computers damaged and fixed by year.. General profitability in Hourbourside Business College. Increase productivity, and Expense measures made by getting new equipment.

The measures has been successful demonstrating performance over the long term and provide examples of how creating best practices across the whole management system enhances positive outcomes for the whole college, all of its stakeholders and its society.

Task 2

a) Analyze any available performance related information and variance from plans for all key result areas (KRA) for the organization. For example, you may examine data related to budget performance, customer service performance, environmental factors, financial performance, OHS, quality or any other operating parameters.

Key Result Area Objectives

Marketing/Profile Development To be regarded by our stakeholders as a centre of excellence of education and training

Governance and Organizational Structure To provide leadership in the areas of fiduciary duty and business strategy.

Learning Delivery Operations and Facilities To deliver quality learning experiences to Year 11 and 12 students in an environment that fosters excellence

Stakeholders To deliver Harbourside Business College operations that provide outcomes that meet or exceed our Stakeholders’ expectations

Students To deliver vocational and educational learning experiences that provide personal growth and enable students to contribute to the Sydney

Staff Development To provide staff with a challenging career and opportunities that lead to professional growth.

Systems and Processes To make available systems and processes which allow the College to operate efficiently.

OH&S Performance To make this college a safe place to study follows all rules to warranty effectives.

Financial Viability To strengthen the long term financial viability of the College and its capacity to meet the expectations of its Stakeholders.



b) Conduct an analysis of trends and opportunities in the industry relevant to the organization.

courses/year year 08 year 09 year 10Business 230 245 380Hospitality 230 130 420IT 250 200 450English courses 250 320 480

total 960 895 1730

Business Hospitality

ITEnglish courses

050

100150200250300350400450500

year 08

year 09

year 10

year 08year 09year 10

c) Consult with specialists within the organization or outside the organization to identify opportunities for improvements in relation to the use of technology or electronic commerce.

No presence in other parts of Australia – can’t meet student demand-The College should make contacts with other places as well outside the Sydney and Melbourne. The Harbourside College should open more branches throughout the Sydney. Then, they can provide more education and will enhance their business as well.

Overdependence on few key staff- the college should hire a good staff then they can spread the equal responsibilities to all staff.



Board of Directors is too narrow- the directors of institute should think about student’s future rather than just about the business.

Lack of Work Experience – the college should provide some workshops as well. So, the students don’t get any trouble after their education in their future.

Low GPA, wrong major Lack of goals, lack of self-knowledge, and lack of specific job knowledge- the college

must provide the education which can enhance student knowledge such as the knowledge outside from the books.

Weak technical knowledge – The students should have some technical knowledge as well for instance more about computer, electrical appliances. Therefore, they can find the jobs easily in future.

Weak skills (leadership, interpersonal, communication, teamwork - they students should work as a team. With the communication, they get more knowledge about the subject and out of their thinking.

Weak job-hunting skills- the college should provide enough education and knowledge. The result, they can fulfill the job requirements.

Negative personal characteristics (e.g., poor work ethic, lack of discipline, lack of motivation, indecisiveness, shyness, too emotional- The College should provide discipline to students. The students should have lots of confidence from their education and have work ethics as well.

Part 2. Develop options for continuous improvement – foster creativity and innovation.

Task 1

a) Discuss a range of strategies that you will use to foster a creative climate and organisational learning across the organisation.

The strategies that we use to foster creativity are:



We need provide them with a creative environment to work in, both in regards to their assignments, the people they work with, as well as the actual physical space they work in.

Let every employee be his own manager and offer pay based on his actual output. Provide time and resources for creativity if it is important to the organization's success. Give them the credit they deserve. Employees need to identify themselves with what they do for our college and be

respected for that. Create a culture of effective execution. Create a Humor’s culture to be more relaxed feeling automatically and naturally. Create a work environment conducive to more creative thinking. Hire more creative employees Find ways to build up the creative abilities of the employees we have.

b) Describe the strategies you will use across the organisation to accept failure of ideas and recognise, celebrate and embed success.

To create quality environment in the college, we need to focus at three sets of skills.

Technical skills, which include a broad range of skills such as computer, telecommunications, medical, etc. This is the body of detailed technical knowledge, experience, and abilities*/regardless of area*/necessary to create a successful system.

Project management skills, which include the knowledge, techniques, and skills necessary for the successful internal management of significant college’s projects. Under this umbrella fall the traditional management functions such as planning, directing, controlling, motivating, and staffing. A good project manager must typically possess a blend of technical experience and managerial knowledge.

People and organizational skills, which include the wide range of strategies like a good communication skills ,the reward systems motivating different behaviours , leadership all this points are necessary to be a effective college also giving them training and monitoring their success.

We recognise and celebrate our employee’s success and failure with these strategies:

Make the failure as general mistake from everybody and later call one by one and talk to them.

Start telling about good staff about them and then explain about his/her failure. Tell them if they need help or any question they are welcome to come and ask, make a

trust environment.



Tells them how important they are to the college and show appreciation for their job and always say thank you.

Among the most successful ways to recognize our employees excellence is a bonus or monetary reward. A monetary bonus helps to increase employee’s morale as well as retention.

Make your reward act as a team-building event by organizing a lunch or other event to which an entire department is invited.

Include your college's brand with our employee recognition by giving out merchandise with your company's logo on it.

Recognize an individual employee's successes with a hand-written note reinforcing why our employee is being recognized.

College sends out a catalogue of merchandise options from which employees can select a gift. Options include watches, jewellery, household goods, electronics and recreational equipment.etc

Mutual Trust between staff

Mutual trust is a shared belief that you can depend on each other to achieve a common purpose.

In a team, members work in a climate of trust. They are encouraged to openly express opinions, feelings, and doubts. Team members share important information and ideas. They are fair, willing to be influenced and fulfill their promises. Trust also fosters enthusiasm, ensuring the best performance from everyone.

sharing important information, especially about oneself willingness to be influenced avoiding the abuse of team-members' vulnerability (because of their inadequate access

to information or lack of positional power, and so on) being fair fulfilling promises

Demonstrate trust in staff, and prove worthy of trust:

Never make promises that are not able or are not intending to keep Never ask others to do anything that you would not do yourself Ensure your people know that they can count on your respect and your loyalty, unless

and until they prove undeserving

Good communication we need to do the following things

1. Stay Focused


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2. Listen Carefully3. Try To See Their Point of View4. Respond to Criticism with Empathy5. Own What’s Yours6. Look for Compromise7. Take a Time-Out8. Don’t Give Up9. Ask For Help If You Need It

Develop negotiation skills

For developing negotiation skills we need to do the following task which as follows:

1. Analyse the position and define what you hope to achieve with the negotiations. Clinical, objective analysis is vital when preparing to negotiate.

2. Eliminate personal feelings3. Be prepared to compromise4. Stick to your guns. While a certain amount of compromise is necessary, be aware of

places where you cannot and should not budge, and be ready to defend them.5. Listen carefully to the other party. Part of this arises from a need to understand his

position and help find common ground, but it can also be advantageous.6. Confirm and ratify any agreement you make

Good leadership has the following things for successful

Be Trustworthy Inspire People to Work Toward The Vision Be Self Aware and Insightful About Your Impact On Others Accept Responsibility for Your Actions Lead versus Manage Have High Self Worth and Self Esteem Have Your Say ... What Would Your List of Qualities of Good Leadership Look Like

Task 2

a) Prepare and deliver a briefing session for a group of staff on performance improvement strategies and innovation as an essential part of competition.

The session 1 should be on 01 of November 2010 and in this meeting we are going to discuss about our performance strategies and innovation thinking how we should do to improve this.



We have described the components necessary for establishing and maintaining a comprehensive quality management system for our college.

Performance improvement strategies: We focus on Leadership

Support and Commitments.—Tangible and visible support from the college’s administration to every employee as a student, this point is to make everybody commitment to improve the quality and safety in this institution.

Just Culture of Quality and Safety. — achieving an environment in which staff members feel comfortable disclosing errors, including their own.

Quality Management Team.—A well-functioning, cohesive team is essential for the successful functioning of a quality and safety organization. Members should not only be familiar with the processes and skilled with the tools necessary for what they do, but should also be willing to devote time and energy to making the college activities a success. The team must be fully integrated into a college. Members of the Harbourside College should be familiar with processes and criteria for any adverse events.

Recognition and Celebration of Improvements.—As an extension of the educational component, and to maintain an appreciation of the positive benefits of a quality management process, participating staff should be appropriately rewarded.Innovation

Innovation is essential to Harbourside Business College we want to be FIRST, we want to be INNOVATIVE and SUCCEED to do that we follow 3 important thinking:

Act like a child, Be so curious! "How does that work, Ask many questions, all day long! Be curious about your own college and a also be curious about other colleges: "How do you handle busy times?" "How do you attract new students?" "What do you do to look after your loyal students?"

Ask for help! Certainly speak with consultants and coaches to see if you can find someone that meets our needs, someone innovative and curious themselves.

Get storming! Whether personal mind-storming (by ourselves) or brain-storming (with others), keep curiously exploring new ways. Marketing have developed a brain-storming tool that boasts 125,000 new ideas, helping you build new ways to market our college services.

Also 5 essential thoughts to stimulate the adoption of innovation:

1. Bury the thought that innovation is a department or a role. Encourage all trainers, directors to think creatively.

2. Make the cliché company suggestion box transparent and put it online, in an email, or on the intranet.

3. We should not just ask to the trainers or directors for ideas. Formulate the problem and ask them for solutions.

4. Work out who the enthusiasts are and get them involved. 5. Make our service available for free to those who might be able to improve it.

MINUTES

To: Board Members and Stakeholders



From: Short-Term Convergence

Subject: Minutes of the March 5, 2010 Board Meeting

Date: November 9, 2010

cc: Apel, Victoria, Hussain and Satvir

The Board meeting minutes are provided for the information and convenience of constituents who want to follow the Board’s deliberations. All of the conclusions reported are tentative and may be changed at future Board meetings. Decisions become final only after a formal written ballot to issue a final Statement or Interpretation.

Topic:Continuous Improvement

Basis for Discussion:

Described the components necessary for establishing

Maintaining a comprehensive quality management system

Discussion Length of:

9:00 a.m. to 12:00 p.m.

PresentHusseinVictoria(Chair)SatvirApel

Bashira**Absent

Agenda

Described the components necessary for establishing



Maintaining a comprehensive quality management system

Discussion, decisions, assignmentsFirst agenda item: Component of the college for establishment

Second agenda item: Quality Management system

Additional items. Quality customer service and give information quickly

Tentative agenda for the next meeting

January 2011 Measurement and new improvement Introduced

Call (insert your name and number) with additions or corrections to these minutes.

The session delivered by discussion for One hour

One hour by Projector

Last half an hour for feedback session

For the session we use the following things

A) ProjectorB) Papers and pensC) ComputerD) Hall roomE) Meeting table and chair

b) From your analyses in part 1 of this assessment project, select one business process for improvement. Conduct a brainstorming session to generate a range of innovative ideas in relation to improving performance in your selected business process.

To conduct a brainstorming we follow the next instructions:

Determine who will be involved in the brainstorming session. You should appoint a facilitator to oversee all aspects of the meeting, and to make sure

that everyone stays on topic and conscious of the meeting time frame.



Determine how long the session will be. Brainstorming sessions usually last anywhere from one to four hours.

Create rules for the brainstorming session. Some good sample rules are as. No ideas are to be rejected, no matter how ridiculous or outlandish they may seem.

Encourage people to think of and express ideas that are completely out of the box. Write them all out on the whiteboard, giving equal weight and encouragement to every idea presented.

Once the session has concluded, take the ideas that were presented, sift through them and filter out the unworkable ones, and build upon the ideas with potential.

The business process we have selected to brainstorming is: Staff and Student recruitment and placement.

Focus ideas and best practice on the importance of clear and accessible recruitment information. (This might also help with retention rates if potential students firstly understand what they are getting into.)

Consults to experts who can help us consider how we might embrace new developments.

Continue to build on alumni and student outreach. Build scholarship programs both in number and in dollar support. Start using benchmarking in our program. Build national alumni network and communication with such a network. Segment a specific market like get more student from South America. Continue to build student pride in Harbourside Business College. Build an integrated message across college, a common strategy, “consistency of

purpose”. Focus on existing pockets of alumni concentrations. Increase out of state student recruitment. Build social networks on the internet. Faculty takes time for students for internal counselling. Build marketing to external audiences; make it a planned and consistent message. Increase the self-confidence of students; make them aware they are part of high quality

programs.c) Consult with a range of stakeholders to get feedback and test a selection of the ideas

generated above.

The range of stakeholders is:

Board of directors Potential new students

Clients/students Owners

Community groups Public

competitors Regulators


http://www.ehow.com/how_4618858_conduct-brainstorming-session.html


staff Suppliers

Government Trainers

Investors Cleaners

We are using multi-stakeholder consultations to bring together various stakeholders in a neutral forum, and are powerful tools for sharing ideas, building consensus and developing commitment to the end of the meeting. We send the invitation targeting specific groups and give all information they need.

Conclusion:

Stakeholders have chose continue to build student pride in Harbourside Business College. We have high expectations of student and also our staff we are always looking for ideas from students to help us understand their needs and aspirations of this pool of our college. We believe that for many years we offer to our student a good service, working hard with an amazing team, incredible trainers, good developments and tools.The presentations and special interest sessions will aim to give new ideas and a fresh perspective to help to re-evaluate our organisation's international student focus and how we can use the strategies to show them how important they are and tell them they are our mission in this college. Giving them support and create a safe positive learning environment and where the student can get sufficient opportunity to learning at class, frequent monitoring of student program.

Stakeholders opinion’s are that we just need to modify our workplaces that we can promote our college more than before. Then, we can come in market with wide knowledge and facilities which we can provide students. The conclusion is, Our College provides the students with tremendous education and support. As an employer it is very reassuring to know the college's high standards results in students with a quality education. However, we just need to consider small improvements which must be done for our college success.

Part 3. Develop options for continuous improvement – analyses

Task 1



a) Select two ideas from Part 2, task 2 b & c and conduct a cost benefit analysis and a risk analysis for each idea.

Select two ideas to conduct a cost benefit analysis and risk analysis, and there ideas are:

Build social networks on the internetTo build social networks on the internet, student can get a social network service, an online service, platform, or site that focuses on building and reflecting of social networks or social relations among people. A. Most social network services are web based and provide means for users to interact over the internet, such as e-mail and instant messaging. To improve the development of Harbourside Business College we have decided to implement a new computer-based to create a large of online services and student/ trainers and staff can be more related. They are more able to meet commitments, and can study and work more efficiently with fulfilment.

Our financial cost/benefit analysis is shown below:

COST-BENEFIT ANALYSIS

Costs: New computer equipment:

10 network-ready PCs with supporting software @ $2,450 each 1 server @ $3,500 3 printers @ $1,200 each Cabling & Installation @ $4,600 Sales Support Software @ $15,000

Training costs:

1. Computer introduction - 8 people @ $400 each 2. Keyboard skills - 8 people @ $400 each 3. Sales Support System - 12 people @ $700 each

Other costs:

Lost time: 40 man days @ $200 / day Lost through disruption: estimate: $20,000 Lost through inefficiency during first months: estimate: $20,000


http://en.wikipedia.org/wiki/Instant_messaging

http://en.wikipedia.org/wiki/E-mail

http://en.wikipedia.org/wiki/Internet

http://en.wikipedia.org/wiki/Web_based

http://en.wikipedia.org/wiki/Social_relation

http://en.wikipedia.org/wiki/Social_relation

http://en.wikipedia.org/wiki/Social_network


Total cost: $114, 00 per year.

Benefits:

Ability to sustain marketing campaigns: estimate: $20,000 / year Improved efficiency and reliability of follow-up: estimate: $50,000 / year Improved student service and retention: estimate: $30,000 / year Improved accuracy of student/trainers and staff information: estimate: $10,000 / year More ability to get new students : $30,000 / year

Total Benefit: $140,000/year

Our risk analysis is shown below:

Risk type Likelihood ConsequencesOverall rating

Financial lossComputers can get lose, broken or just they don’t have a good performance.

Training costs, using money to fix the computers or replace them.

High

Buying Cheap or Used Computers

No all cheap or used computers have a warranty to ensure that they are working perfectly. So we have to trust.

We need to spend money on buying the parts separately.

low

Physical injury – major

Untrained staff, borrowed & unfamiliar new computers.

on effects to finances, reputation, legal liability)

High

threats to privacyDamage on people personalities.

Creating a difficult and uncomfortable environment.

Low

Secure sensitive documents and files.

Documents or files has not yet received; or lost it, when received for authorized party.

Damage to reputation; devaluation of Hourbourside Business College programs.

High

Our financial cost/benefit analysis is shown below:

Build marketing to external audience by giving them brusher.



During the design phase to demonstrate whether a design alternative is practical from the cost point of view, to help choose a solution by making comparisons, and to uncover benefits and costs associated with a design alternative that are not evident.

The analysis involves calculating or estimating the known costs and potential benefits associated with a proposed alternative.

COST-BENEFIT ANALYSIS

Costs

Equipment $100,000Rewiring and installation 50,000Cost of retraining operators 25,000Cost of lost production 50,000

Total Cost $225,000

Benefits – Year 1

Reduce rejects by 10% $75,000Reduce man-hours for the job 50,000Reduce start up time 25,000

Total Benefits $150,000

Comparing the costs and benefits over 2 years shows:

Year 1Year 2

Total

Costs

$225,000 —

$225,000

Benefits

$150,000 150,000

$300,000

Profit/Loss

($ 75,000) 150,000

$ 75,000

In 2 years, the new equipment will pay back its original cost and generate additional income.

Benefits:

Benefits are those associated with implementation of the alternative that will result in savings for the organization, like increased productivity, elimination of positions, reduced man-hours, or less rework. the process by 50%) so that dollar figures can be assigned to each cost or benefit.



Some “costs” or benefits do not lend themselves to quantitative evaluation (e.g., lowered morale as a cost or improved morale as a benefit).

Harbourside Business college team was looking at a design solution to see if it was practical from the cost point of view. The organization involved published documents and had to do a lot of rework due to printing errors. One solution involved buying new equipment at the cost of $100,000.

Our risk analysis is shown below:

Risk analysis

Step 1 Spot the Hazards the risk Step 2 Assess

Step 3 Fix the problem

When Who &

Reassess the risk

Identify the task

What are the risks

associated with each

activity

Is the risk low,

moderate, significant or

high?

what will be done to

reduce or remove the

risk

By whom strategies have been

put in place reassess the risk .

Reviewing Time consuming

Moderate Bring new qualified staff

Organizer Low

Contact to the Printing agent

Cost of the reprinting, Time and Change

Page

Moderate Hire qualified staff for

dealing with agent and

consult about the issue

Organizer Low risk

Productivity More work risk, more

staff

Moderate Work heavily. Increase

visibility of work site

Ensure first aid kit up to

date and comprehensi

ve.

Organizer and

volunteer

Low risk

b) Decide which idea you would trial on the basis of your analyses. Explain your reasons.



Comparing the cost benefit analysis of both ideas are as follows:

Build social networks on the internet Build marketing to external audience by giving them brusher

1. Its easy to go through 1. Its not easy task to doing this for everyone

2. Less time consuming 2. Too much Time consuming3. Its beneficial not only for the student

but also the trainer 3. Its only beneficial for the student

4. Its for all student in the world 4. Its impossible to give all student so less student can get this

In the above Ideas we saw that the first one build social networks on the internet in low risk and more benefit. We get more student through this idea rather that the giving brusher. On first risk if we fall in trouble we can get easily fix up than the other.

After doing the cost benefit analysis we through a meeting with our board of director at harbour side Business College Conference room. We discuss about our both issue. We consider the benefit and risk of those ideas. And also we talk about the problem and how we easily solve those problems. Finally we come up in sum that the build social network through internet is easy and more beneficial than the other one by supporting most of our board of director. After that we made approval document for improvement and send to CEO.

So to implement more computers to Harbourside Business College cost: $114, 00 per year and to build marketing to external audience by giving them brusher cost $225,000 means we can choose the first idea because is low cost and more benefit to the college.

c) Prepare a document to seek approval to conduct trial of this new idea. (If you are conducting this activity in the classroom, your trainer could represent senior management)



APPROVAL DOCUMENT

Project name

Improvement in college to get more student

Client / Sponsor

Harbourside Business College

Project manager Pre-study

Planning

Hilda

Recipient Student

Product completed according to requirement specification

Approved Date Comments

Yes February All Computer should be implement on February

Implementation completed

Not complete yet

Schedule for remaining activities

Activities Date

February -2 to February -29, 2011

Final delivery Location

Harbourside Business College

Date

February -2 to February -29, 2011

Comments

Not Applicable

Handover approved by

Hilda Date

23/11/2010



APPROVAL:

Recommended: __________________________________________ ____/____/_____

Head of College/Area Signature Name

Supported: ______________________________________________ ____/____/_____

Director Signature Name

APPROVED / NOT APPROVED (circle)

Shareholders: ___________________________________________ ____/____/_____

Signature Name

Part 4. Implement innovative processes

Task 1

a) Prepare an action plan for implementation of the innovative idea analysed in part 3.

ACTION PLAN

Objectives:



We want to increment at 60% of new student to next year at Harbourside Business College.

Conduct monitoring to the computers areas on a monthly basis to assess the performance of the make sure they are full of paper and working well.

Train all staff, they should know to use the new equipment by March 30, 2011. Develop new filing system and implement by August 1, 2011. Research and implement at least one new computer in a classroom for the academic

year 2011/2012. Report unsafe conditions to management immediately. Ensure all computers areas are cleaned in detail 100% of the time and that all unsafe

conditions are corrected immediately by reporting to appropriate persons.

Timeframes:

The computers would be implemented on February 2011, it would take a the whole February to implement this and we star from February 2 - to February 29, working7 hours a day, just to received new students and get a convenience place to study.

Measures:

Increase the staff/trainers' awareness of accessibility by 25 percent within 12 months of implementation of the new computers

Increase reported improved collaboration and communication among staff/trainers and students to 50 percent within 18 months.

Increase the job satisfaction of staff and trainers with accessibility needs by 35 percent in 24 months

Increase the satisfaction of students with accessibility needs by 25 percent in 12 months.

Communication plans:



Project StakeholderList all stakeholder names, either groups or individuals, who may be affected by the project.

Type of Communication

List the type and format of communication required for each stakeholder.

Frequency and Timing

List how often and when this will be

auctioned, eg monthly or the end of the Planning Stage

etc

Actioned By

Record who will be responsible for the communication.

Trainers

executives

general employees

staff

students

Face to face conversations

Open door policies

Management meetings

Staff meetings

Employee forums

Email , conference calls , video chat

Company website & Blog Employee manuals

Newsletters

Monthly meetings

Monthly

Monthly meetings

Monthly meetings

Quarterly forums

Monthly

Monthly

Weekly newsletter

Management

.”

Strategies to promote continuous improvement:

Foster creative climate in Harbourside Business College and organisational learning through the promotion of interaction within and between groups as staff – students, trainers – staff and students – trainers.

Encourage by feedback recognise new ideas and or if the implementation was successful.

Accept failure of an idea during trialling, and recognise, celebrate and embed success with trainer/staff and students.

Approve innovations through agreed organisational processes. Promoting multiple skills in staff/trainers, just-in-time production scheduling,



Incentives to staff/trainers and teamwork. Provides students with quick feedback, and encourages learning, Decentralized decisions making is a strategy to create the equality between

management and staff. Operating information to workers and supervisors is strongly and positively related to the

implementation of continuous quality improvement.

To our transition plan we will use the next communication and education plans:

Communication strategies:

The communication in Harbourside Business College should direct, face to face communication is relatively easy and the most valuable method for building commitment and productivity. In these growing businesses, other methods such as electronic and print should be employed to supplement direct face to face communication.

Face to face: Electronic: Print:

face to face conversations

open door policies management

meetings staff meetings management by

walking around employee forums

email cell phone conference

calls video company

website blog

employee manuals

newsletters

Education strategies:

Provides the process, tools and resources to promote and maintain a positive workplace culture.

Sets out the guidelines for educators to plan, implement, and document and reflect on a holistic learning program for Harbourside Business College.

Sets out guidelines for homework, including the amount of time students should spend on homework each week.

Bring survey of every student who completed Year 12 in the previous year in. The survey collects information about the initial study and was or not satisfactory year.



Contingency plans in the event of non performance:

When a contingency plan is created to serve as a disaster recovery plan, the business will often focus on the creation of a process that accomplishes three goals.

The contingency plan should be used if the implementation of new computers to the Harbourside Business College is not working as we expected so we must plan a periodically tested to ensure that it accurately reflects any changes made or problem just to make sure all computers are working well . Also we will include:

Train and retrain employees Develop and revise policies and standards as the department changes Exercise strategies, procedures, team and resources requirements Report on-going continuity of the development of the new computers. Research processes and technologies to improve resumption and recovery efficiency Perform plan maintenance activities Implementing accurate and continuous vital records, data backup, and off-site

storage

b) Describe how you will monitor, evaluate and modify the activities and interventions you have included in your action plan in the event of non performance or failure or to continuously improve your ideas.

Plan to monitor, evaluate the following:

Operating system(s). See if the operating systems used in Hourbourside Business

College have, are adjusted to their needs? If is not they should be changed.

Productivity and communication: Is the productivity software such as e-mail, word

processing, and presentation applications accessible? Are accessibility options available to

communicate? We focus on this two aspects because we are looking for productivity ,

continuous improvement and the communications plans we are using is not enough to

maintains a good relationship to everyone in that case we should rebuild our

communication plan.

Assistive technology. Are compatible assistive technology products available for your

current operating systems and office productivity software?

Legacy systems. Are we using the right legacy systems that students can use, as only

accept to some internet access to increase importance on studies and are they happy

doing this? Students want to use these systems?


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Internal systems. Are internal systems using the right way? Everyone is benefited or is

just something everyone has to fallow?

Students systems. Are the systems to the students good enough? ( studies

systems ,computers, printers, facilities ,etc

c) Explain how you will promote continuous improvement and communicate costs and benefits of innovations and improvements to all relevant groups and individuals.

Communication process:

We will communicate cost and the benefits of the innovation by meetings, giving reports and via email to our executives and employees in general.

The process of promoting continuous improvement



The performance measurement: We found there is improvement at Hourbourside Business College because we are getting more new students and give training to our staff to be capacity to use the computers and help for any issues. Also we are getting a competitive advantage from others college bringing to all classroom computers available to use and more important help us to continuous improvement every time.

Culture: Our Culture is a shared set pattern of beliefs, attitudes, values and traditions that are widely held by a community, where all students can participate actively, honestly, and positively in the learning and teaching environment.
