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High Tech & ManufacturingHigh Tech & Manufacturinggh Tech & Manufacturin
Case Study Dossier
Only a relationship can enable transparent collaboration & transformation
Case Study Dossier
In today’s dynamic global marketplace, it is imperative to be at the top of one’s game to stay ahead of the competition. In manufacturing, this means accelerated performance and productivity at lesser costs—to move from being a Lean Organization to a Lean Enterprise. And this is possible only through COLLABORATION.
The High Tech & Manufacturing sector is entering a transformative period. This is characterized by sustained but modest growth, a renewed focus on product and process innovation as it has emerged as the only way to meet top-line and bottom-line growth objectives, and unprecedented collaboration across the value chain especially between customer and supplier. Through our innovative services portfolio, HCL helps customers achieve zero barrier manufacturing by providing seamless access to information in the right format and context to the users—be it upstream/downstream vendors or end consumers. This includes standardization, visibility, compliance, externalization, feed-back loop, and global access to transparency and traceability of information.
Through our proprietary methodologies and tools, we offer solutions across industries such as aerospace and defense, automotive, industrial manufacturing, technology, consumer electronics, medical devices, and process and chemicals.
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Break barriers between business and IT
Case Study Dossier
Relationship beyond SLAs Proactive Obsolescence powered by ALT ASMTM
ALT ASMTM
HCL brings over 35 years of experience in managing complex IT application and infrastructure environments offering a full set of Application Support and Maintenance solutions. We are consistently rated as a leading application services provider by leading analysts
ALT ASM™—HCL’s alternative to traditional ASM creating a paradigm shift in application support. It helps IT leaders manage and govern their application landscape through the reduction of waste, proactive problem management and a business aligned operating model designed to offer agility and flexibility to meet their changing needs.
We strive to achieve the zero incident status for all of our customers, taking the relationship beyond the contract through three values:• Visibility – Providing real-time visibility of current issues
and a commitment to delivering against our client’s stated goals and objectives
• Velocity – Eliminating non-value adds within the business by cutting down wastes and providing powerful automation and optimization across applications
Value – Simplifying the IT landscape through continuous improvement of our client’s application footprint and regular assessments towards reviewing current and target states, helping to achieve the target state through proactive obsolescence and self-funded transformation
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HCL helps reduce application support SPEND and unlock business value
An American company that designs and manufactures electronic and bio-analytical measurement instruments and equipment for measurement and evaluation. It offers the broadest range of innovative measurement solutions in the industry.
• Fragmented and siloed application support• Lack of an integrated approach and end-to-end ownership resulting in low
customer satisfaction and higher resolution time of incidents• Low scalability and high TCO of support model
The Customer
Business Challenges
ALT ASMTM
Case Study Dossier
• Leveraged HCL’s Managed Services Framework (MASCoT) and ALT ASMTM principles to build an integrated and optimized solution
• Established integrated SLA’s and KPI’s for AMS operations
• Enabled seamless knowledge transition with zero impact to business leveraging HCL’s ASSeT Transition framework
• Facilitated proactive problem management based on Kaizen and 6 sigma methodologies
• Delivered two major e-commerce projects on ATG platform within budget and timeline
HCL Difference
20% reduction in application support spend though right sizing, right shoring and by eliminating redundancy through an integrated solution
End-to-end resolution SLA improved by 10%
Capacity to consistently meet high incident SLAs (99% against target 90%) and lower ticket backlog (6% against target 10%)
11% reduction in incident volume through proactive problem management and automation of manual tasks
40% reduction in critical incidents (P1/P2) through Kaisen ‘5 Whys’ based root cause analysis and fixes.
Business-aligned IT process
HCL steps in
business outcomes
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• HCL handled 70% of issues during the shadowing phase itself• We provided value creation and innovation using HCL’s Value Creation Framework: 65
ideas implemented with a value of USD ~ 1Mn since July 2013
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The Customer
Business Challenges
ALT ASMTM
HCL standardized processes and instituted proactive problem management resulting in improved customer satisfaction & Service Quality
A US-based global silicon major with over 25,000 customers and 7,000 products/services with 9000+ employees worldwide.
• Lack of visibility and detailed documentation around existing business processes, underlying technologies and pain areas across organization
• Reduced productivity due to large number of manual handoffs and high waiting time
• Lack of a prioritized list of pain points and process/technology improvement opportunities to focus on deriving maximum value (productivity/revenue)
• Lack of leadership buy-in on the process improvement opportunities due to missing documentation and analysis highlighting the value of improvement efforts
Case Study Dossier
HCL Difference
Increased customer satisfaction and service quality as a result of effective incident handling
20% improvement in SMI; Highest score amongst other MFG accounts. KeDB effectiveness improved from 5% to 30%
100% system availability and no major/critical incident in the last 9 months, 25% overall operational efficiencies delivered
425 incidents reduced by proactive problem management
30% reduction in Major/High priority incidents
Business-aligned IT for greater impact
Scalable model to meet current and future business
HCL steps in
business outcomes
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• Established detailed level ‘As-Is’ business process maps for all the processes in scope - till L5/L6 level
• Evaluated the client’s current processes for meeting their strategic objectives
• Identified process standardization and improvement opportunity areas
• Provided a prioritized list of strategic projects identified as next steps for each process area with quantifiable business benefits
• Enabled Organizational Design and Build, Offshore Build, Test, Data, BASIS, Development Factory
• Provided functional and technical application management of SAP ECC 6.0, SAP CRM, SAP SCM
• Exceeded customer expectations with high quality, transparent, on-time and on-budget transition
Risk-free transition, with the team meeting every quality gate and exceeding customer expectations• Completely transparent service transition to the end user community• Establishment of the Customer Academy knowledge base, which would add value
to both organizations
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The Customer
Business Challenges
ALT ASMTM
HCL helps deliver transparency and enables profitable growth in a multi vendor scenario
The world’s largest producer of outdoor power products including robotic lawn mowers, garden tractors, chainsaws and trimmers. It is headquartered in Stockholm, Sweden with over 15000 employees. Its revenues reached USD 4.7 Bn in FY12.
• High cost of managing applications by multiple local vendors with no visibility and transparency in application delivery leading to YoY increase in maintenance costs
• High dependency on vendor resources leading to low control by GIS• Lack of standardized IT process leading to increased complexity in managing
business changes • Wrong prioritization of tickets by GSD (Global Service Desk) leading to low first
call resolutions and lower end user satisfaction• Lack of a unified global delivery model causing delay in supporting non CET time
zones• High complexity and rigidity of applications as they were built over many years
resulting in non-standardized business and IT processes that were unable to scale up to meet changing business needs
Case Study Dossier
• Proven multi-vendor management framework for increased collaboration and end-to-end visibility across customer’s infrastructure and application landscape
• Risk-free transition using HCL’s Transition Framework—ASSeT™• Close collaboration with customer’s Architectural Board and IT strategy organization to
provide consulting in areas of new emerging technologies like Mobility, Cloud, Big data and Future ERP transformation journey and IT roadmap
HCL Difference
Guaranteed 10-15% YoY cost reduction and overall cost reduction by 30%
Proactive monitoring to reduce incidents by using scientific management of IT landscape called PRIZM™ to improve RCA and reduce incidents
Reduction in complexity of application landscape by application portfolio optimization
Very high engagement transparency using myDashboard
Increased end-user enablement using 24X7 L 1.5 for increased first call resolution
HCL steps in
business outcomes
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• Delivered a solution based on HCL’s ALT ASMTM Framework
• Provided ASM for Incident Management, Problem Management, Service Quality Improvement and Application Lifecycle Management
• Provided metal classification of applications based on cyclic business critical applications
• Delivered a KPI-driven ASM and AD project• Provided 24X7 on call support for P1 and P2 tickets• Enabled Service Credit level regime• Facilitated a multi-tiered governance structure with a
transformation board
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HCL accelerates productivity, optimizes costs and improves CUSTOMER SATISFACTION FOR AN AMERICAN AUTOMAKER
A Global Fortune 10 American Automobile manufacturer
The Customer
Business Challenges
The client was struggling to improve the overall efficiencies in IT processes, procedures and reduce high cost of service desk and support services. Key challenges were:
• Need for multi lingual support to address customer queries across the globe
• Current IT processes were manually tracked and lacked continuous improvement
• Lack of transparency and visibility in the client IT landscape.• Low process maturity.
ALT ASMTM
Case Study Dossier
30% cost saving by leveraging HCL’s global delivery model
Automation eliminated 2000+ hours per month of work
10% savings annually by continuous improvement and value plus initiatives
Optimization of client’s desk side support cost by 20%Significant reduction in voice calls by implementing live-chat feature
HCL steps in business outcomes
HCL partnered with the client and leveraged HCL’s Global Delivery Model to address the client challenges by providing-
Service Desk Services
• 200+ service desk agents deployed provided support in 19 countries and 6 languages
• Catered to more than 70,000 contacts per month
Dedicated desk side services
• 170+ desk side technicians and dispatch partners catered to 136,000 devices and 7600+ transactions per month
HCL Difference
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• By implementing ‘shift left’ automation lever across various L1 tasks helped in bringing visibility and efficiency in terms of cost and time.
• Implementing knowledge academy with 500+ knowledge assets enhanced delivery and quality of services
• HCL went beyond the contract to develop efficiency opportunities in processing customer tickets
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HCL helped to Architect, Design and Build Salesforce Solutions to enable Service and Support of Engine Diagnosis for a leading Diesel Engine Manufacturer
An American Fortune 500 corporation that designs, manufactures, distributes and sells diesel engines, filtration and power generation products across the globe
The Customer
Business Challenges
ALT ASMTM
The client had a Network of 600 company-owned and independent distributor facilities and more than 7,200 dealer locations in over 190 countries and territories. Major challenges included:
• Non-availability of a single application platform for dealers and distributors leading to inconsistent ways of doing ‘Triage, Diagnosis and Repair’ processes.
• Lack of accuracy in ‘Fault Code and Repair Time data’ across distributors and dealers.
• Lack of Real-time access for warranty validation and claims• Inaccurate invoicing due to lack of integration with back-office systems
Case Study Dossier
96% system uptime resulting in greater accessibility to the users for timely service response
15% reduction in engine service time saving for a service engineer
Single window providing unified user experience with guided workflows for Triage & Diagnose
Real-time warranty validation to improve customer satisfaction and dealer intake
Real-time proactive notifications for periodic maintenance
Accurate estimates and warranty payments based on standard repair procedures.
Predictive analysis of engine usage and diagnosis
HCL steps in
business outcomes
HCL Difference
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• HCL’s expertise on salesforce.com product portfolio, including Sales, Service and Marketing Cloud, as well as custom application development on the Salesforce1 Platform
• Able to provide extended global support services (16x5) to all distributors and dealers that use the service applications
HCL partnered with the customer to Evaluate, Architect, Design and Build solutions on SalesForce.com platform to enable services and support of engine diagnosis through:
• Analysis and recommendation of existing and new solutions based on business priorities
• Designed, Built & Implemented Force.com applications based on business requirements and salesforce best practices using Agile SCRUM methodologies
• Recommended, designed and built new or change existing interfaces with Telematics, Engines (via USB & Mobile), Knowledge base, Warranty, Compliance & other legacy systems
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HCL standardizes IT services and reduces IT expenditure for a ChemicalS manufacturing company
Leading global speciality Chemicals Company.
The Customer
Business ChallengesKey challenges were-
• High IT expenditure due to high SAP licensing costs • Lack of standardization across IT services which was impacting performance• Poor Governance, Measurement and Benchmarking of IT Services• Need for Scalable Operating Model to meet current and future demands
ALT ASMTM
Case Study Dossier
US$14M cost savings via SAP PMC (Partner Managed Cloud) Model
US$1M value ideas implemented
50% incident reduction since the start via Problem Management, RCA and Automation
5000 Hours of effort saved per year via automation
US$14M cost savings via SAP PMC (Partner Managed Cloud) Model
US$1M value ideas implemented
50% incident reduction since the start via Problem Management, RCA and Automation
5000 Hours of effort saved per year via automation
HCL steps in
business outcomes
HCL Difference
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• Leveraged HCL’s ALT ASM framework to standardize IT services and improve performance
• Leveraged HCL’s Business Aligned Target Operating Model and Outcome based service delivery
• Continuous improvement & Value Delivery through robust governance models
• Implemented a Partner Managed Cloud (PMC) model to optimize SAP licensing costs
• Implemented ITIL based best practices in Service Management, Operations and Reporting to improve the performance
• Provided global delivery support through right sizing and optimized team structures
• Implemented MTaaS (Management tools as a service) model
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HCL HELPED TO IMPROVE BUSINESS PERFORMANCE, EMPLOYEE PRODUCTIVITY AND PROFIT MARGINS OF A LEADING AUTOMOTIVE COMPONENT SUPPLIER
A Fortune 500, American global supplier of automotive systems, components, safety products and services to automotive OEMs.
The Customer
Business ChallengesMajor challenges were-
• Continually increasing costs for delivery IT services • Lack of predictability and robustness of service delivery• Dependency on existing IT team for their knowledge and expertise • Extended lead time in staffing projects
ALT ASMTM
Case Study Dossier
20% reduction in run the business cost.
10% of Annual Savings within ASM portfolio
83% of the total resources were rebadged ensuring BAU
Creation of central repository of 250+ functional documents reducing people dependency
HCL steps in
business outcomes
HCL Difference
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• Implemented ALT ASM for SLA based service delivery model and ITIL quality framework to ensure predictability
• Provision of extended hour support (16x5) for L1.5 across all applications
HCL took over the captive center in south-east Asia which included infrastructure services, datacenter support, ASM and ADM services of 300+ applications. Following initiatives undertaken by HCL helped to resolve the challenges –
• Migration to managed services in an off-shore model resulted in significant cost reduction
• Documentation of applications and creation of central repository was made a key deliverable, so as to reduce people-dependency
• Implemented KPI based development model
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HCL identifies a self-funding PATH for a major transformation initiative while reducing OPERATING costs FOR An AUTOMOBILE COMPONENT MANUFACTURER
An American, Fortune 500 Company that manufactures automobile components for military and commercial vehicles
The Customer
Business Challenges
Legacy IT environment impacted the performance of the organization. Limited funding to modernize its legacy environments drove the client to change its sourcing model to derive additional cost savings. Various limitation of the current sourcing model included:
• Increased overhead of managing the contractors• Lack of documentation of applications and processes• Lack of 24*7 support services to address global customer base
ALT ASMTM
Case Study Dossier
US$1.3M of values delivered by implementing 63 ideas
Reduced the Sev1 ticket count by 70% and Sev2 count by 55%Reduced 600+ Backlog incidents prior to Managed Services
100% Customer Satisfaction Score (7/7)
HCL steps in
business outcomes
HCL Difference
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• Leveraged Prizm-HCL proprietary application for continuous IT portfolio management & optimization • Focus on Customer values• Provision of value creation and innovation using HCL’s Value Creation Framework
• Implemented Managed Services Operating model to deliver greater cost savings and efficiency to the client.
• Established centres of excellence around specific areas which improved productivity and brought innovation.
• Assisted the client in logical grouping of applications based on the particular capabilities and skillset resulting in freeing of man-power/resources who were then deployed for improving business solutions. It also helped the client to focus more towards building new capabilities and supporting new business areas.
Break Barriers to the speed of disruption
Case Study Dossier
Internet of Things
ALT ASMTM
Many of the challenges faced by manufacturer today can be addressed with an IoT enabled business centric eco system. By connecting People, Process, Data, and Things, a manufacturer gains improved operational insight and creates the opportunity to effectively mitigate common challenges, many of which have plagued production since the beginning of the industrial revolution.
At HCL we define the right IoT landscape to kick start your IoT journey. A structured approach is taken to understand your business needs & offer quick ramp-up to discover your IoT needs & solutions, accelerating your time to market with low risk and zero lock-in.We have range of solutions like- Remote Service Management, Inventory Management, Predictive Operations Monitoring which can bring personalized experience, real time visibility of stocks, asset track and trace, monitoring, predictive maintenance etc. By implementing these solutions, manufacturers can expect to have the following business impact:• Lower processing cost• Lesser defects• More flexible production plan• Reduced inventory holding• Reduced maintenance requirement• Continuously improved product performance and
service life
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HCL helped a Global Swiss Engineering conglomerate remotely monitor and deliver services by an IoT driven platform
A Swiss engineering conglomerate dealing in power equipment’s and services
The Customer
Business Challenges
IoT
The technical diversity of the customer IT assets with more than 118 technical communication protocols across different locations made this a challenging task. The key challenges faced were:
• High service cost driven by the inability to remotely monitor IT equipment’s and deliver services
• Lack of an integrated view limited the ability to service a customer across product lines
• Limited ability to drive increased services revenue
Case Study Dossier
Operational efficiency improved by 20%
Reduced IT equipment support and maintenance cost by 15%
Increased customer satisfaction driven by time required to service equipment
Enablement of new remote services with ability to drive incremental services revenue
HCL steps in
business outcomes
HCL Difference
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• HCL analysed the customer’s business landscape and identified that the customer support system was highly impacted due to disparate systems and platforms with 1M+ devices across 18000+ customers utilizing 118 data protocols.
• Leveraged HCL’s IoT WoRKSTM practice and came up with an IOT driven data platform to solve customer’s business problem.
• HCL solution assisted the client in New Product development using big data techniques.
HCL developed, deployed and operated an IOT driven data platform. This advanced platform offered the following benefits to the customer:
• Provided a single platform to store, analyze and manage data centrally
• Remotely monitor, access and execute commands for troubleshooting and problem diagnosis of plant side IT equipment’s
• Remotely monitor the health of the devices and get notified for events, warnings and alerts coming from the devices for scheduled maintenance
Break barriers to Innovation
Case Study Dossier
SAP Solutions
ALT ASMTM
As market forces change the way we do business, the way companies spend on IT is also changing. Traditional businesses need to invest in emerging technologies to compete with companies that were born digital. The issue many companies have is that they are already spending the bulk of their IT budgets on traditional IT services, with little left over to shift to new technologies.
HCL offers a number of innovative solutions aimed at helping you reduce the cost of your SAP investments. Our streamlining of SAP environments goes beyond immediate cost savings. We also examine ways to reinvest these savings into emerging digital technologies to drive more business innovation and improve operational performance. We create value by combining extensive product knowledge, sap implementation methodology and deep industry experience with practical, results focused SAP application services.With over 1,400 engagements successfully completed, we have comprehensive knowledge of how to apply SAP technologies and solutions to your industry and specific business needs. We help businesses deploy SAP solutions globally, reduce operational costs and manage their supply chain, assets and product lifecycles. Our expertise encompasses several core areas:Lower processing cost• SAP cost reduction through:
• Global deployment• Instance consolidation• SAP Minimal Viable Product (MVP) analysis
• SAP HANA and SAP S/4HANA• SAP Enterprise Resource Planning (SAP ERP)• SAP Enterprise Asset Management (SAP EAM) with
our iMRO add-on solution• SAP Product Lifecycle Management (SAP PLM)• SAP Supply Chain Management (SAP SCM)
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HCL brings business stability through transformational application support
An American-based semiconductor device company, engaged in designing, developing, manufacturing, marketing and selling flash memory and micro controller products and solutions.
• Need to transform the IT organization to reduce the overall IT cost and deliver IT projects in an optimized model.
• As-is model was primarily focused on resource.• In-house support was ad-hoc and not SLA driven.• There was a need for Global Maintenance and Support model for SAP and
70+ Non-SAP applications with clearly defined SLAs.
The Customer
Business Challenges
SAP
Case Study Dossier
• Architected the solution to meet client’s objectives of cost reduction, global support and a flexible model to handle support and projects
• Developed SLAs and KPIs for AMS operations• Completed knowledge transition on schedule (6 weeks)
and within budget • Successfully delivered multiple IT and business
transformation projects leveraging a combination of existing and new resources
• Facilitated proactive problem management based on Kaizen and 6 sigma methodologies
• Moved from IT support to business process support model using a business-aligned solution built using SAP solution manager
• Leveraged HCL’s Managed Services Framework (MASCoT) for solution development• Ensured smooth and quick knowledge transfer through HCL’s ASSeT Transition framework • Engaged in value creation - 63 ideas implemented with a value of ~ USD 1.6Mn since Jan
2010• Won “Best Supplier 2011” award for outstanding execution of SAP Upgrade program
HCL Difference
35% reduction in application support spend though right sizing and right shoring
30% savings on individual projects through Managed Services
40% reduction in incident volume through proactive problem management and automation of manual tasks
50% reduction in critical incidents (P1/P2) through Kaizen ‘5 Whys’ based root cause analysis and fixes
HCL steps in
business outcomes
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HCL augments functionality for employee time management system
A United Kingdom-based manufacturing subsidiary of the multinational automotive company, operating a number of manufacturing for casting, engine assembly, pressing, welding, painting and car assembly activities. It employs 4,500 employees (referred to as Associates) at their site in both direct (production) and indirect roles.
• Approximately 3,500 employees who worked within production and supporting roles were required to clock in and out to record their time.
• As many as 450 Line Managers were using a mixture of out dated and manual systems to manage their employees’ time and authorise absences and overtime.
• Managers had to use manual processes to identify unplanned absences to take action and quickly find resources to ensure the production line didn’t stop.
• Extremely complex time management requirements and no standard for leave request.
• Separate systems for HR, Payroll and Time required interfaces between systems which led to inconsistencies in data.
The Customer
Business Challenges
SAP
Case Study Dossier
• HCL was able to generate a solution specifically built for the client based on their understanding of the business needs
• The Agile project approach provided flexibility to the customer to change requirements around the ‘look and feel’ of the final solution
HCL Difference
Integrated attendance check with planning process which was fully integrated into Payroll
Real time analysis of clocking data available through SAP to reduce the amount of effort Managers spent on time related administration tasks
Ease of use for managers to complete time critical tasks through an intuitive absence and attendance dashboard
Simplified employee time management in a single solution for Managers
HCL steps in
business outcomes
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• Designed and implemented a custom ABAP WebDynpro Managers Self Service (MSS) to support the absence management process
• Leveraged deep skills in SAP and extensive business knowledge to develop an intuitive, user friendly and efficient custom solution which complimented the standard SAP solution
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HCL enhances functionality for improved business productivity and processes
One of the global leaders in providing industry-leading elevators, escalators and automatic building doors as well as innovative solutions for modernization and maintenance.
• Business processes inefficiencies• Need to harmonize and update SAP landscape through a program called ‘Quick
Wins’• Need to restructure and speed up the return on investment
The Customer
Business Challenges
SAP
Case Study Dossier
• Accelerated delivery• Factory approach to ensure low cost and risk• Multi-partner recommendations (governance and common plan).
HCL Difference
Improved business processes supported by the SAP system by implementing enhanced functionality
Increased business productivity through factory-by-factory business-change activities
Achieved rapid deployment to streamline and accelerate the return on investment
HCL steps in
business outcomes
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• Enabled knowledge transfer of the existing business requirement
• Established complete detailed design of the project• Implemented and tested Quick Win changes• Made single build and test for all functionality• Enabled localization and implementation of new
functionality for all 11 sites• Recommended change in business process at
respective sites as necessary• Leveraged factory approach to ensure low cost, low
risk and adopting multi-partner recommendations (governance, common plan)
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HCL brings a future-ready state by consolidating, re-engineering and transforming business platforms
A world-leading gases and engineering company with approximately 63,000 employees working in more than 100 countries worldwide, generating revenue of EUR 15.3Bn.
• Disparate IT systems and business processes including 8 different SAP templates and various legacy systems across customer’s platform companies and regional entities
• Autonomous functioning that prevented the customer from leveraging its global size and scale
• Limited global visibility of operations• Inability to meet growing business needs due to lack of consolidation and
processes amidst a rapidly growing organization and strategic acquisitions
The Customer
Business Challenges
SAP
Case Study Dossier
• Based on HCL’s 9-year engagement with the customer, our vast experience and close collaboration with the stakeholders, our experts identified key areas where the customer needed to change their approach in delivering the program. The HCL team presented a detailed document that described the changes and these were readily trusted and approved by the customer’s CxOs.
HCL Difference
Improved cost control structures and real time status management to gain accurate visibility of project status, budgets and progress against plans
Achieved certainty of delivery by mitigating risk
Improved data transparency
HCL steps in
business outcomes
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• Engaged with the customer to deliver a global strategic program to consolidate all operating divisions (USD 8Bn) onto a single, global SAP solution
• Developed and enabled roll-out of a Global Template across numerous business units in the United States, United Kingdom, Mexico, France, Germany, Brazil, Singapore, India, UAE, China, Australia, Canada, Hong Kong and Poland
Break barriers to business value
Case Study Dossier
ALT ASMTM
Relationship beyond TransformationRe-engineer business platforms with ERP TransformationOver the past 15 years, HCL has worked with High Tech and Manufacturing customers to transform their business and enable them to meet industry challenges. Being a leader requires continuous innovation, streamlined business processes and being connected with your customer. At HCL we know how to leverage leading ERP applications to do precisely that.
We help our customers re-engineer their business by unifying operations on a single, global platform that fosters innovation, speed and collaboration for sustainable growth and improved service management.
Leveraging strong processes and methodology, HCL has been delivering improved reporting, greater operational visibility, reduced cos, tight integration and global standardization to over 200 Manufacturing and High Tech companies globally.
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HCL improves business agility and Operational efficiencies resulting in 36% reduction of overall IT spend
A leading Netherlands-based Hi-tech organization and subsidiary of Japanese multinational conglomerate with revenues of USD 45Bn. With a worldwide network of operating companies in more than 100 countries, it develops and manufactures systems for production, distribution and management of documents.
The Customer
ERP Transformation
• Disparate business processes and disconnected systems across operating companies in multiple countries, leading to low agility, visibility and hence high operating cost
• M&A leading to post merger integration complexities and issues• Inefficient and poorly controlled processes having multiple points of failure• Varying financial reporting and legal taxation requirements for operating companies
spread across multiple geographies i.e. Hungary, Thailand, Czech Republic, Slovakia, Poland, China etc.
• Complex IT architecture with multiple ERPs and custom solutions• Limited functional resources which blocked renewal and implementation
Business Challenges
Case Study Dossier
HCL Difference
Achieved greater regulatory compliance and employee safety
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7-10% reduction in process cycle times
Faster ROI of less than 2 years with supported business case in each operating company
Enhanced regional visibility leading to faster change management and better controls
Lower operating costs due to single version of ERP implemented across operating company
Operational efficiencies and better accuracy as a result of the automation of manual processes such as financial reporting procedures
60% improvement in period closing and financial reporting as the cycle time was reduced from T+5 days to T+2 days
36% reduction in overall IT spend
HCL steps in
business outcomes
• Enabled definition and documentation of business processes across multiple OPCOs
• Collated business process specific functional requirements
• Accelerated acquisition of Techno-Functional knowledge of ERP and Legacy Applications
• Facilitated fit gap analysis of functional requirements with current version of ERP
• Prepared solution blueprint and roadmap for upgrade rollouts
• Retrofitted the contract and service management solution at the acquirer company environment where there was no application to manage the Order-to-Cash and after sales service business processes
• Took overall responsibility for upgrades and implementation
• Enabled data conversion from old version to new
• Provided post go live support
Helped save 8% on total IT spend by off-shoring technical support/development and 30% compared to European tariffs for on-site implementation services• Provided flexibility to increase/decrease FTE depending on business needs, enabling higher value• Enabled definition and documentation of enterprise wide business processes across multiple OPCOs
in accordance with SCOR™ standards, aligned to the organization practices and ERP fitment.
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HCL Delivers business platform for the future by enabling global standardization
A global leader in explosives manufacturing industry with revenues of USD 7Bn and operations in more than 50 countries. The largest division of the customer provides services to the global mining industry. Customer has grown rapidly both organically and via acquisitions to become the world’s largest supplier of commercial explosives and blasting systems.
The Customer
ERP Transformation
• Autonomous functioning of customer’s platform companies and regional entities with disparate IT systems and business processes
• Inability to leverage its global size and scale • Limited global visibility into operations• Limited integration across companies and systems leading to lost market
and profit improvement opportunities
Business Challenges
Case Study Dossier
HCL Difference
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Delivered one time and recurring benefits in excess of USD 100Mn for the program across various tracks
Improved financial performance through reduction of operational cost and enhanced business efficiency
Achieved financial visibility across product lifecycle
Improved manufacturing efficiency through manufacturing excellence, automation and lean manufacturing
Achieved greater regulatory compliance and employee safety
Enabled tight integration and global standardization
Transformed platform to support their expansion into new markets and geographies by ensuring rapid integration of acquired companies
HCL steps in
business outcomes
• Enabled standardization by re-engineering global business processes, delivering a global design and building the global template
• Being the Transformational partner, undertook following tasks: Maintaining the integrity of design and template and
ensuring seamless integration between all the financial tracks
Re-engineering and standardizing the financial trackEnabling all customer facing systems such as sales
and distribution, pricing, contract management and compliance, sales and marketing
Designing and implementing a globally optimized supply chain process
Creating a standardized design that supports process, discrete and repetitive manufacturing
Defining the change management and training strategy to ensure program success
Our proprietary iGDM methodology—a mature collection of processes, templates, best practices anddocumentation—to drive the global transformation.• Our APSE toolset to support iGDM and ensure absolute delivery transparency and successful program
delivery.• A well-defined risk-reward program to ensure “skin in the game” for this program. This ensured that
the customer’sobjectives were met and HCL was incentivized to meet and exceed program goals.
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HCL makes business operations easier, faster and more efficient
The world’s leading diamond company with extensive expertise in the exploration, mining and marketing of diamonds.
• Legacy systems that were not scalable and had limited support• Several manual processes that consumed valuable resources and time
The Customer
Business Challenges
ERP Transformation
Case Study Dossier
• Leveraged Specialized Centres of Excellence in Architecture and Design, Microsoft technology, Business Analysis, Data migration and Data warehousing, and Device Integration
HCL Difference
Eliminated manual blue pricing of stones and manual process of writing comments at the back of the label resulting in efficient operations
Intuitive and user friendly screen design that provides enhanced visibility of data
Streamlined and standardized business process through effective business rules and validations
Faster operations–price book creation was reduced from 8 to 10 hours to less than 10 minutes
Greater flexibility through new value-adding features
Automated a number of processes such as discounting using price books, cross location stone transfer, update of blue price, creation of boxes, add rows feature for valuations, to list a few
HCL steps in
business outcomes
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• Planned, designed and implemented Special Stones System (SSS)—an end-to-end tracking tool to manage the receipt, valuation, preparation for sale and reporting of “special stones” or fancy coloured stones
• Enabled users to perform operations like intake, valuation through methods, and transfer to stock, allocation of stones to client, prepare boxes, manage sight and post sight activities and generate reports for special stones using the system
• Integrated SSS with multiple hardware devices and with AS400 - Diamond system
44
HCL induces greater growth and operational efficiency through platform transformation
A global specialty chemical company listed on the New York Stock Exchange and Euronext Paris. The customer employees 3500 employees globally and has sales of USD 3Bn. Headquartered in the US, it manufactures products in 11 countries, markets and sells them in over 100 countries
• Ineffective and inadequate internal IT competency resulting in high operational and IT costs
• IT applications landscape and global infrastructure lagged capabilities to drive business value by leveraging new technology capabilities like Cloud, Mobile and Analytics
• Need to unlock resources to focus on transformation• Need to align IT capacity to requirements of the new business portfolio• Need for a model that ensures long term sustainability of IT costs.
The Customer
Business Challenges
ERP Transformation
Case Study Dossier
HCL Difference
Reduced fixed and operating costs–target goal of 27% savings achieved
20% Cost transparency and predictability in outcome
Significant productivity improvements from streamlined processes and tools
Complete transparency into the environment through the MTaaS
Powerful Real Time Reporting Tool with HCL’s MyDashboard
Rationalized IT capacity that can now meet future business needs
Improved First Call resolution and User Service Experience
HCL steps in
business outcomes
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• Built a matured outsourcing strategy with clear definition of the following:Future Target Operating Model, Engagement
Organization Model, Governance Model, Harmonized Delivery Processes, Tooling framework to support delivery
• Provided the following services: Application support, Remote Infrastructure
Management, End User Computing, Managed Cloud Services, Data Center Management, Projects and Transformation
• Ensured tight adherence to SLA and also operational capacity to process service requests, enhancements etc.
Leveraged our ALT ASMTM framework to enable the transformation of service delivery from a Staff Augmentation model to Managed Services• Ensured smooth and successful transition through HCL’s proprietary ASSeT methodology• Identified one time and recurring benefits in excess of USD 24Mn for the program across
the various tracks for the term of the deal• Enabled significant cost savings (USD 24Mn) within the first 3 months of engagement
Significant IT performance improvements due to new global infrastructure
Break Barriers to Agility
Case Study Dossier
Cloud
ALT ASMTM
Cloud Computing represents the biggest disruptive trend in computing this decade. HCL is well poised to become a transformation partner for large enterprises and SMB’s who are envisaging their journey in the cloud computing space by virtue of unparalleled competencies and capabilities with rich customer experience in Cloud engagements.HCL’s deep and inherent experience in cloud computing
consulting and expertise in cloud computing technologies gives HCL a competitive advantage. HCL’s approach is centered on building & providing competency based services such as Cloud Assessment, Implementation & Migration to Private, Public and Hybrid Clouds and Cloud Operations services. HCL is a partner of choice when it comes to cloud computing services and consulting for many global organizations for the following reasons:• HCL’s Cloud Computing Centre of Excellence
• HCL’s own Cloud Reference Architecture• Platinum member of Cloud Security Alliance
• IP’s and strategic partnerships & collaborations• MTaaSTM - HCL’s service management platform• Agora - HCL’s cloud monetization & service delivery
platform• Strategic partnerships & collaborations with leading
players in the cloud ecosystem• 8 out of Top 10 ISV’s choose HCL as their cloud
service partner.
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HCL HELPED A LEADING MULTINATIONAL TELECOMMUNICATIONS COMPANY REENGINEER IT’S it lANDSCAPE
The client is a multinational company that focuses on large-scale telecommunications infrastructures, technology development and licensing.
The Customer
Business Challenges
Cloud
Client’s existing IT infrastructure environment was built using disparate technologies over a period of time. As a result, client was facing multiple challenges:
• Lack of visibility across customer Infrastructure landscape due to multiple vendors managing its environment
• Non Uniform IT environment• Obsolete systems led to high operational cost • Expensive and non-streamlined delivery models
Case Study Dossier
Reduced IT spend by 50%, translating into savings of Euro 310M
Zero infrastructure site architecture
HCL steps in
business outcomes
HCL Difference
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HCL helped in better governance to monitor and optimize the performance of infrastructure and operations by centralization, consolidation and standardization of processes into industry standard framework.
HCL partnered with the client and revamped the complete IT infrastructure
• HCL interconnected the client networks with right fit Wide Area Network (WAN)
• Critical systems were migrated on cloud for better integration and accessibility.
• Bring Your Own Device (BYOD) Model was introduced for information and communication access on the move.
• Next generation Data centre architecture was implemented
• Right fit onsite support model was introduced
Break barriers to real-time insights
Case Study Dossier
ALT ASMTM
Relationship Beyond VisibilityRespond faster with Intelligent Supply Chain ManagementManufacturing, today, is highly complex and consists of multiple stakeholders such as multi-tier vendors, outsourced partners, specialized logistics providers, and others working with the enterprise in an extended operating environment.
A lack in synchronization or visibility can have a drastic impact on several critical aspects of operations including delivery times, cycle times, inventory turns and order accuracy.
HCL’s Intelligent Supply Chain Management (iSCM) is a portfolio of solutions providing rapid benefit oriented assessment to identify the opportunities of improvement, smart demand-supply planning and inventory optimization as well as improved visibility and collaboration across supply chain operations.
Backed by real-time analytics, these solutions promote seamless synchronization between demand and fulfillment, optimize the inventory at different points of the supply chain for safety stock and cycle inventory and have a positive impact on supply chain KPIs such as: • Forecast Accuracy • On Time Delivery • Order Accuracy/ Perfect order • Inventory Turns • Forecast Accuracy • Locked up finished inventory • Total Supply Chain Management Costs• Source, Make & Deliver Cycle Times• Cash to Cash Cycle Time
HCL iSCM also provides SCOR-based business process mapping and best practice analysis with KPI benchmarking to streamline business processes across the organization and create the foundation for effective TO-BE processes.
HCL IPs such as DSI Evaluator and Touchstone are extensively used for enabling supply chain assessments under iSCM. Another HCL IP, iVision, is focused towards enabling visibility and collaboration across the extended environment.
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HCL optimizes business value through a detailed business process mapping exercise
A leading manufacturer of silicone and silicon-based products and serving a wide range of market segments worldwide: silicone sealants, adhesives, lubricants, skin care lotion, high purity silicon wafers for use in semi-conductors and solar panels.
• Lack of operational visibility around existing business processes, roles and responsibilities as well as underlying technologies
• Limited documentation and lack of standardization of operating procedures leading to complexities and high costs
• Inability to prioritize business pain points and clearly identify process / technology improvement opportunities for maximum business value
The Customer
Business Challenges
Intelligent Supply Chain Management
Case Study Dossier
• Industry frameworks such as SCOR® - Supply Chain Operations Reference Model• Best practice analysis and recommendations for strategic projects for each process area
HCL Difference
Standardized processes across the organization
Achieved greater operational visibility—nearly 520 processes mapped along with identification of more than 1000 process pain points
Leveraged industry best practices, recommendations and pain point analysis provided by HCL
Identified and prioritized a list of strategic projects as next steps for each process area with benchmarked-based business benefit estimate
HCL steps in
business outcomes
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• Performed a detailed mapping of business processes, covering source to pay, order to cash, supply chain, production and capital, human capital management, and governance-risk-compliance functions of the customer
• Mapped Level L1 to L5 business processes with country level deviations captured at L6 for process areas across organization
• Provided gap analysis after the As-Is processes were mapped
• Identified improvement opportunities for each process area which would help the customer prioritize projects with business benefits
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HCL brings clarity to the supply chain strategy and guides in an incremental improvement plan
A leading manufacturer and distributor of healthcare supplies in America and a multi-billion dollar company.
The Customer
Business Challenges
Intelligent Supply Chain Management
• As the customer experienced tremendous growth in the 2007-12 period, it also experienced increase in supply chain planning and procurement complexities putting pressure on operations
Perennial increase in the number of SKUs and distribution centers due to rapid growth especially from 2007-2012; company’s imports with long lead time doubled from 600 ocean containers to 1200 per month
• Growth in new item categories and sales channels along with high demand volatility
13.5 million active material plant customer combinations and 1100 Sales reps sending customer level forecasts to APO planners every week (10 – 20K)
High demand fluctuations having ripple effect on supply chain operations
Case Study Dossier
• A phased methodology for Supply Chain Optimization Strategy (Discover & Study; Identify Opportunities; Prioritize)
• Demand–Supply-Inventory (D-S-I) Evaluator that analyzes supply chain data and focuses on improving forecast accuracy, demand-supply planning, inventory management, safety stock planning, and more
HCL Difference
A clear envisioned supply chain optimization road map as a result of the engagement
An improvement in forecast accuracy by 5% equivalent to 100,000ft3 warehousing space saving over usd 1mn in operating cost
HCL steps in
business outcomes
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• Conducted workshops and interviews jointly with the client to gain insights into their strategic direction, business challenges, etc.
• Performed diligent ‘quantitative analysis’ using HCL’s DSI (Demand–Supply-Inventory) Evaluator for data-driven supply chain assessment
• Conducted opportunity review workshop with the client and reviewed the gaps in the desired state/practices followed by reality check workshops to qualify the identified opportunities
• Prioritized the identified opportunities by detailing their impact to the organization and enterprise solution, proposed plan for design and implementation, and estimated costs, ROI, TTR, etc.
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HCL identifies cost saving opportunities in business functions to aid in transformation
A leading provider of advanced wireless solutions with product portfolio including Antenna Systems, Base Station Systems and Coverage Systems for use in cellular, PCS and 3G networks throughout the world.
The Customer
Business Challenges
Intelligent Supply Chain Management
• Poor customer satisfaction due to significant order fulfillment issues• Lack of order visibility across the extended supply chain• Long delivery lead times and order fulfillment cycle times• Disconnected systems across multiple geographies
Case Study Dossier
• Industry frameworks such as SCOR® - Supply Chain Operations Reference model• Key KPI benchmarking and best practice assessment• Recommendations for strategic projects for each process area • Analysis for maximizing return of IT investment
HCL Difference
Savings from improved operational efficiency ~ USD 1.1Mn annually
Reduction in working capital due to improved inventory turns ~ USD 16Mn
3% reduction in logistics cost
On-time completion of NPI projects improvement from 20% to 50%
USD 0.25Mn savings annually in Demand Planning due to cycle time reduction and automation
HCL steps in
business outcomes
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• Performed a detailed business process mapping exercise for 5 major business functionsSales OperationsNew Product IntroductionInventory ManagementLogisticsPlanning
• Delivered analysis reports for redesigned processes incorporating industry best practices to address customer pain points
• Made quick win recommendations to prioritize process improvements and maximize ROI for ERP and PLM solutions
• Delivered a Process and ERP Transformation Roadmap
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HCL boosts supply chain efficiencies and helps spot opportunities to enhance forecasting and savings
A premier specialty chemicals and materials conglomerate focused around catalyst technologies, materials-based specialty products, construction and specialty building materials with revenues of USD 3.15Bn and operations in more than 40 countries.
The Customer
Business Challenges
Intelligent Supply Chain Management
• Tremendous pressures in demand and supply balancing due to poor forecasting• Low productivity and plant level inefficiencies• Poor planning leading to locked-up working capital for business units in high
inventories with low turnovers
Case Study Dossier
• HCL’s DSIOP methodology provided a structured approach to analyze client’s supply chain both qualitatively and quantitatively
• By leveraging our unique capabilities and IPs in supply chain assessment, our consultants were able to make effective recommendations for realignment of Make-to-Forecast strategy resulting in cost reductions and improvement in plant efficiency through reduced production scheduling changes
HCL Difference
Plant efficiency improvement of USD 3.4Mn
Productivity gain of USD 1.2Mn
Logistic cost reduction of USD 1.3Mn
One time inventory saving of USD 9Mn
HCL steps in
business outcomes
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• Worked with the customer in extracting requisite supply chain data for analysis through the DSI (Demand–Supply-Inventory) Evaluator tool
• Engaged with customer’s business teams in performing the supply chain assessment
• Identified potential opportunities in improvement of planning, production scheduling and working capital management
• Recommended strategy for controlling costs and delays in production
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HCL amplifies application and business health scores by enabling advanced planning and optimization
An American Multinational Corporation based in Boise, Idaho, best known for producing many forms of semiconductor memory devices.
The Customer
Business Challenges
Intelligent Supply Chain Management
• Disparate planning processes including spreadsheet calculations• Several legacy systems with differing methodologies and architecture• Limited scalability in process and system• No fully integrated picture of supply and demand
Case Study Dossier
• Leveraged our unique capabilities and frameworks in supply chain assessment such as iSCM Opportunity Assessment
HCL Difference
Single global forecasting tool and ability to include supply data in target setting
Real-time and advanced Global ATP (Available-to-Promise) feedback incorporating customer preferences
Greater inventory visibility and representation in planning systems
Global Supply and Demand visibility and reporting
Scalable and repeatable business processes and systems that have allowed the incorporation of 2 major acquisitions with little solution rework
HCL steps in
business outcomes
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• Redesigned the supply chain by implementing SAP Advanced Planning and Optimization (APO) involving:
Introduction of advanced forecasting tools
Re-vamping of ECC environment to support APO including expansion of Manufacturing Master data
Implementation of advanced gATP (global Available to Promise) and ECC production planning (MRP) capabilities
Development of SAP BW infrastructure and data sets
• Integrated of SCM of acquired firm with the customer’s SCM environment:
Applications involved: Manufacturing, Logistics, Warehouse Management and Order Fulfillment
Break barriers to new opportunities
Case Study Dossier
ALT ASMTM
Relationship beyond Regular Revenue Streams Expand your profits with ServSmarttm
As growth in the sale of new products has stagnated, manufacturers are looking beyond traditional revenue streams to drive growth and improve profit margins. As a result, the aftermarket product support—which includes service parts, repairs, and overhauls—has emerged as a massive revenue opportunity.
To help equipment manufacturers leverage this opportunity, HCL has developed a comprehensive framework called ServSmart™. Through a combination of technology services, IPs and tool kits, HCL addresses emerging needs of service lifecycle management processes. This framework enables equipment manufacturers and dealers to provide proactive service and support ensuring optimal running uptime of the devices at the lowest possible cost through the device life cycle.
ServSmart™ is aimed at providing a holistic view of all asset-related information and helps ensure seamless operations throughout the product life-cycle. The installed-base management processes are integrated with the logistical processes to ensure that the OEM’s data maintenance effort is low and tracking is precise. Through our unique mobility solution and remote monitoring capability, field assets can be managed effectively and efficiently.
ServSmart™ helps manufacturers:• Drive corporate profitability & revenues• Improve NPD success rates• Create competitive differentiation• Overcome entry barriers• Reduce cost of operations• Enhance customer experience over the product service
life cycle• Increase service revenue and profitability
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HCL enables transparent and efficient asset tracking and management
A USD 18Bn diversified, global conglomerate in security, industrial controls and safety business including valves, actuators and controls.
The Customer
Business Challenges
ServSmart
• The existing solution had different tools to track assets across different geographies with varying sets of functionality
• Customer required a single platform for the tracking of assets, which are deployed across different customer locations, throughout their lifecycle
Case Study Dossier
• Leveraged RBI (Risk-based Inspection) to build intelligence service management process
HCL Difference
Single view of all services related information pertaining to the installed assets throughout the equipment lifecycle
Improved accuracy of key service information related to assets, contracts etc.
Planned asset data including testing of all assets as well as an ongoing service schedule for them.
Ability to manage calibration and certification needs
Capacity to track multiple work orders linked to a project
Ability to define SoW templates and associate them to work orders
Ability to schedule servicing, forecast and order spare parts, schedule field visits, perform repairs, conduct testing and provide certifications post repair through installed base and risk-based inspection (RBI)
HCL steps in
business outcomes
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• Built a global Asset Management System that will enable Asset Tracking and Service Management process end to end
• Provided visibility into historical performance of the assets as well as the current condition of the asset and its components
• Set up inventory management and planning system detailing the location, count of each asset and spare parts.
• Established a performance indicator report with comprehensive metrics and charts showing calibration records and tending information
• Provided preventive/planned maintenance schedule detailing on how often each asset should be scheduled for maintenance based on its performance
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HCL unifies varied ways of working
A USD 22Bn Fortune 500 global document management company, with operations in 160 countries, servicing schools, small businesses, government agencies, healthcare providers, commercial printers and Fortune 1000 companies.
The Customer
Business Challenges
ServSmart
• The A2B Program is a multi-year transformation journey to enable common and simplified business processes on a common set of business applications across Europe.
• To deliver significantly greater automation of sales process, integration with contract set-up and management, client service, call logging, and integrated.
Case Study Dossier
Better debt viability and management
Customer service efficiencies, through field service utilization
Lowered cost of running HR platform
USD 200Mn /year of purchasing savings
Inventory turns up by 20%
Reduction of planning cycle time by 50%
Reduction of quote turnaround times by 80%
HCL steps in
business outcomes
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• The solution comprised of core SAP technology coupled with process and technical integration with “best-of-breed” applications for Sales, Lead and Deal configuration
• Standardized business processes, supporting a user base of 350 Call Center Agents, 5000 Service Engineers, 1500 Back Office and Sales Support and 7300 Partners, in 14 countries and 16 languages
Break barriers to profitability
Case Study Dossier
ALT ASMTM
Relationship beyond Assets Make maintenance simple and effective with iMROIf you are an organization which inspects and maintains complex assets, you would know the significance of a user-friendly tool—whether it’s managing maintenance records electronically or capturing maintenance and inspection requirements within strict regulatory controls.
HCL Enterprise Application Services, together with SAP, has come up with the solution that goes beyond Maintenance, Repair and Overhaul/Operations—iMRO®. This industry solution add-on is an SAP complementary software product which extends SAP ERP MRO for any company which maintains a complex, expensive and regulated asset such as in transportation, hi-tech, energy or aerospace.
SAP is the defacto industry standard for aerospace and aviation maintenance, however iMRO reduces time, cost and risk to implement and use ERP for maintenance technicians in all complex asset industries.
iMRO® can help your organization control cost, reduce process and turn-time variability and improve planning and scheduling, providing a more user-friendly and industry-specific application for your business that offers the following benefits:• Higher asset utilization• Fewer un-forecast flight schedule interruptions• Faster external revenue growth• Quicker and more accurate billing• Better cost and profitability visibility with performance
based pricing
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HCL’s COTS solution steps up air transport and refueling efficiency
A leading airline which operates charter services using reserve aerial refueling aircraft.
The Customer
Business Challenges
IMRO
• Customer was awarded a contract to deliver support services such as aircraft maintenance, training, infrastructure, fleet management and ground service. In order to deliver these services, they were looking for a system that could:
Provide multi role aircraft configuration
Manage aircrafts on both Civil and Military register
Manage multiple supplier consortium partner
Case Study Dossier
• Incorporated design requirements outside of the COTS products into future releases to meet the requirement for a sustainable upgrade path.
• Using the COTS approach allowed HCL to manage the stringent security requirements associated with a military project. Product test system was used to beta test changes before incorporation into the secure development environment.
HCL Difference
Enhanced MRO capability, allowing for multiple role configuration changes as required by fleet operations, varying from aerial refueling, medivac stretcher configuration and passenger configurations
HCL steps in business outcomes
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• Delivered a COTS solution where possible using HCL’s preconfigured solution which is based on an SAP A&D and HCL iMRO solution
• Managed the delivery of the integrated business software which includes flight planning and management solutions
• Provided production support of the MRO component and integration platform (SAP PI) of the solution
• Tasked to support future upgrades
72
HCL adds functionality and efficiency to enhance the scale of repair capability
The flag carrier airline of the Netherlands, headquartered in Amstelveen and operating scheduled passenger and cargo services to more than 90 destinations worldwide.
The Customer
Business Challenges
IMRO
• The customer has been using SAP-based solutions for many years. However, the system landscape was complex with many legacy systems still being used. The component repair division’s system called TRACE was nearing its end of life and the customer decided to replace it with an SAP/iMRO based solution. They were looking for:
Data migration
Lean process design (6 Sigma)
Business change
Integration of the new solution with the existing solution and functionality
Integration of specific business requirements such as complex BER calculations, management and reporting
Case Study Dossier
HCL Difference
Capacity to repair a large range of mechanical and avionic components
End-to-end process for component repair, handling internal and customer work from induction through declare serviceable to customer billing
HCL steps in business outcomes
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• Delivered functional and process training for the project• Provided a team of specialist MRO consultants
to directly support the MRO workstream, offering functional and technical iMRO knowledge
• Leveraged a wealth of business knowledge that enabled efficient process design and delivery
• Provided overall project management and delivery governance of the project along with supporting all other workstreams in the project
• Provided deep industry knowledge in MRO solution development• Designed and delivered an end-to-end solution using standard SAP and iMRO
functionality• Assisted the project by taking on selected project development requirements into
the core iMRO product in several areas with a major development for task list management and operation elimination and sequencing
74
HCL helps deliver world-class performance and growth through a global template
One of the world’s largest suppliers of technologically advanced aerospace and defense products, headquartered in the US, with 177 sites operating in 26 countries including US, UK, Mexico, France, Germany, Brazil, Singapore, India, UAE, China, Australia, Canada, Hong Kong and Poland.
• Numerous legacy systems, site specific processes, lack of reporting and visibility across the enterprise
• Need to deliver world-class levels of performance and growth by aligning the company’s business units on a common operating platform with best-in-class business processes
The Customer
Business Challenges
IMRO
Case Study Dossier
• Key accelerators (pre-configured MRO solution, multi-level shortage reporting) which provided significant business benefits and reduced development costs.
• Experienced consultants with deep A&D industry expertise and knowledge of complex requirements (government contracting and billing, actual costing, discrete manufacturing, MRO, regulatory reporting) enabled the development and deployment of a robust global solution.
• Strong project methodology and governance model (includes business and IT representatives) which kept the project on time and budget.
• Post-acquisition, the customer regards this template as best practice and will continue to leverage it for future roll-outs to the business units through 2015.
HCL Difference
Developed common business processes and metrics
Achieved “60 second” induction times for MRO
Improved reporting across the enterprise
Improved spares forecasting and on-time customer delivery
Reduced excess inventory
Retired numerous legacy systems
Achieved Single Global Instance bringing 16,000 users accross 20+ countries together on a single operating platform
Achieved automation and compliance of contractual requirements (commercial and governmental)
Reduced overall ticket times
HCL steps in
business outcomes
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• Engaged with the customer to deliver a global strategic program to consolidate all operating divisions (USD 8Bn) onto a single, global SAP solution
• Developed and enabled roll-out of a Global Template across numerous business units in the United States, United Kingdom, Mexico, France, Germany, Brazil, Singapore, India, UAE, China, Australia, Canada, Hong Kong and Poland
76
HCL delivers a comprehensive and functionally rich solution for organizational and operational management
A military organization responsible for the defense of a European country.
The Customer
Business Challenges
IMRO
• In 2011, the customer began to implement a complete end-to-end ERP system to replace legacy systems. The following presented challenges:
Up to 160 asset types across 3 force areas with multi role configuration required for several asset types
Need for integration of SAP DFPS, A&D and HCL iMRO Solution
Over 2500 requirements for meeting the business objectives
Case Study Dossier
• Assisted the project by taking on select project development requirements into the core iMRO product in several areas with a major development in the maintenance project document.
HCL Difference
A complete solution for both homeland and deployed operations
Improved organizational and operational management
HCL steps in business outcomes
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• Employed a team of consultants to directly support the MRO and SCM solution
• Implemented the HCL iMRO product• Provided deep industry knowledge in MRO and SCM in
process development and system configuration• Shared project delivery experience in ARIS process
modelling, data migration, training development and project planning
• Integrated the HCL iMRO and SAP DFPS solutions to deliver a complete solution for both homeland and deployed operations
Break barriers to new opportunities
Case Study Dossier
ALT ASMTM
Relationship beyond the ProductFaster time-to-profit with integrated Product Lifecycle ManagementThe race to develop and get innovative products out to the customer is placing mounting pressure on companies to shrink product lifecycles while maintaining a high degree of operational efficiency. The key is in understanding that Product Lifecycle Management (PLM) is much more than just about the product. It touches every facet of your business, brand and relationship with customers.
HCL’s integrated Product Lifecycle Management (iPLM) solution helps companies remove barriers in PLM to unlock its true potential. By integrating enterprise-wide applications with people and processes across functions and product lifecycles, we help you drive innovation, ensure quality and compliance, and maximize profitability to deliver a unique brand experience.
This KPI, scorecard-driven PLM platform realization helps our customers with the following:• Reduce product development and PLM operations cost• Increase visibility• Create better enterprise level integration• Enable collaboration• Enable PLM on mobile• Reduce compliance timelines• Accelerated NPI/ECO and time to profit
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HCL helps meet required compliance and protect revenues
An American company that designs and manufactures electronic and bio-analytical measurement instruments and equipment for measurement and evaluation. It offers the broadest range of innovative measurement solutions in the industry.
The Customer
Business Challenges
Integrated Product Lifecycle Management
• Need to adhere to EU RoHS and EU REACH regulatory compliances for all products shipped
• Need for management of compliance definition changes, improvement of green indices on products and management of green audit trail for regulatory agencies and customers across all product lines
• Lack of robust change management process• No streamlined product structure
Case Study Dossier
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Protected more than USD 1Bn in annual revenues by ensuring compliance with the European Union’s RoHS regulations
Enabled instant visibility into the chemical makeup of every component and finished product, empowering its designers and engineers to quickly create “green” bills of material
Cut response times to compliance inquiries from weeks to hours
Streamlined collection of regulatory compliance data from its 7,000 suppliers
Reduced regulatory paperwork costs by automating its collection and reporting processes
Eliminated expensive and inefficient manual reporting systems and processes
HCL steps in business outcomes
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• Provided analysis of global compliance requirements for RoHS and REACH
• Integrated supplier central/portal with green procurement on MCC
• Synchronized approved manufacturer and approved supplier lists between ENOVIA PLM and ERP
• Provided business analysis and solution definition of current practices for compliance definition and data management
• Upgraded to ENOVIA MatrixOne V6• Integrated with ERP and other CAD systems from the
green perspective• Mapped business requirements into identified PLM
solutions• Modularized implementation to accommodate changes
to compliance definitions• Developed custom solution to meet process
requirements• Enabled compliance reports from a central location• Facilitated global roll–out
82
HCL packs more functionality and flexibility into a product line
A leading US-based energy generation equipment manufacturer
The Customer
Business Challenges• Product line—Engineer-to-Order category. Each product line has many
variants and options.• Many configuration items were not part of features and thus those
configuration items could not be used in product configuration.• Process followed across feature selection and rules was not uniform and
cumbersome.
Integrated Product Lifecycle Management
Case Study Dossier
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Improved product configuration process
Enhanced feature creation and selection while generating product configuration based on rules applied to them
Configurable and centralized administration module estimated to eliminate schema configuration and module re-testing efforts by 80%
Grouped and rationalized process to only role based users
Productivity gain of about 20% minimum in configuration and feature creation and selection activities
Scalable solution that can be extended to any other new functionality and developed with minor configuration hence saving time and cost
HCL steps in business outcomes
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• Configured and customized Matrix variant configuration central, engineering central and common components to generate a flexible business data structure
• Setup an extensible standard process using customized MatrixOne code to cater to all the user requirements
• Established a generic scalable model for reports generation based on the different features
84
HCL enables effective supplier collaborationthrough tight system integration
A leader in Aerospace and Defense OEM
The Customer
Business Challenges• Broken supplier collaboration as product changes are referred to suppliers in
an adhoc basis• Disconnected process between product mastering and supplier information
portal• Missing updates for suppliers creating cost and quality issues for OEM and
suppliers
Integrated Product Lifecycle Management
Case Study Dossier
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Increased collaboration capability between OEM and Suppliers
Real-time notification and accuracy of critical design data between the applications
Reduced update time and quality issues by eliminating manual efforts for synchronization between applications
HCL steps in business outcomes
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• Provided study and analysis of requirements and system architecture
• Identified and validated various solution options to meet the system requirements – architecture, applications scattered to intranet and extranet
• Designed, developed and implemented optimal solution
• Delivered training, testing, deployment and post production support
Break Barriers to Experiences
Case Study Dossier
Ecommerce & Omni channel
ALT ASMTM
Cloud Computing represents the biggest disruptive trend in computing this decade. HCL is well poised to become a transformation partner for large enterprises and SMB’s who are envisaging their journey in the cloud computing space by virtue of unparalleled competencies and capabilities with rich customer experience in Cloud engagements.HCL’s deep and inherent experience in cloud computing
consulting and expertise in cloud computing technologies gives HCL a competitive advantage. HCL’s approach is centered on building & providing competency based services such as Cloud Assessment, Implementation & Migration to Private, Public and Hybrid Clouds and Cloud Operations services. HCL is a partner of choice when it comes to cloud computing services and consulting for many global organizations for the following reasons:• HCL’s Cloud Computing Centre of Excellence
• HCL’s own Cloud Reference Architecture• Platinum member of Cloud Security Alliance
• IP’s and strategic partnerships & collaborations• MTaaSTM - HCL’s service management platform• Agora - HCL’s cloud monetization & service delivery
platform• Strategic partnerships & collaborations with leading
players in the cloud ecosystem• 8 out of Top 10 ISV’s choose HCL as their cloud
service partner.
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HCL ASSISTS IN developMENT OF an advanced eCommerce RETAILER platform to deliver seamless, profitable orchestrated customer experience
The Client is one of the leaders in providing commerce technologies, Omni channel operations and marketing solutions for the world’s premier retailers and brands
The Customer
Business Challenges
E-Commerce
• Lack of availability of a standard platform led to longer times and costs to onboard a dealer.
• Low order conversion rate due to lack of agility in introducing new features was impacting the user experience
• Inventory being refreshed only at 24 hour intervals was impacting orders and revenue
• Unavailability of mobile booking e-Commerce platform
Case Study Dossier
30% reduction in new partner on-boarding time
12% increase in order conversion rate
10% reduction in new feature enhancement time
Ability to process 325,000 orders/day for each brand
95% improvement in order processing time
HCL steps in
business outcomes
HCL Difference
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• End to end e-Commerce support on Web Sphere Commerce, Sterling OMS and Sterling Integrator and improved average SLA days to resolve tickets and continuous availability of systems during non-business hours – 99.9% uptime
• Automated regression test scripts, various tools like- Mappin, Release management scripts, CDT (Context driven testing) Automation tool helped save time, minimize defects and maintain multiple environments
HCL partnered with the client and provided solutions in Digital Commerce, Product Engineering, Application Development and Support, New Web store launches, System Upgrades, Redesign and Feature enhancements.
• Developed an advanced eCommerce retailer platform to deliver seamless, profitable orchestrated customer experience
• Omni-channel Commerce in a box offering for rapid deployment of new features with reduced TOC for customers
• Integration services to various legacy back-end systems of partners; their integrations with 3rd party systems like payment gateways (PayPal) and Customer analytics tools (Omniture)
• Mobile enabled all the sites through responsive web design and specific point applications
Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration, applied innovation and new generation partnership models that put your interest above everything else. Right now 110,000 Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 31 countries. How can I help you?
