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ORBERA® Weight Loss Surgery at Ozarks Medical CenterOMC Surgical Specialist Clinic is pleased to offer ORBERA® Weight Loss Surgery. Dr. Magdy Giurgius is certified to perform ORBERA® Weight Loss Surgery.What is ORBERA®?• Comprehensive two-part program designed to provide effective, motivating results that you can see.
With ORBERA® patients on an average lose 3.1 times the weight they would with diet and exercise alone.
• Starts with a soft balloon placed in your stomach for six months to reinforce proper portion control.• The ORBERA® balloon takes up space in your stomach and helps you eat smaller meals.• The balloon is temporary and placed in your stomach without surgery or any incisions and stays
there for six months.• Patients will receive coaching from a team of experts which may include a dietician, psychologist,
and exercise physiologist.• Coaching continues after balloon is removed at six months for a total of 12 months.
The Procedure: Placement and Removal• Non-surgical procedure done under a mild sedative, the thin and deflated ORBERA® balloon is
placed into the stomach. It is then filled with saline until it’s about the size of a grapefruit. The proce-dure typically takes about 20-30 minutes so you are able to go home the very same day.
• At six months, the balloon is removed in the same way it was placed, through a non-surgical proce-dure. While you are under a mild sedative, the balloon is deflated first then removed.
What to expect• The weight loss is rapid with the majority of the weight loss typically occuring in the first three
months of treatment.• On average, patients lost 3.1 times the weight compared to just diet and exercise alone.• The adjustments to your eating habits and your continued efforts to stay active will greatly influence
your results.
To qualify for ORBERA®, you should:• Be an adult• Have a Body Mass Index (BMI) of 30 to 40• Be willing to participate in a medically supervised program
ORBERA® Advantage• After six months with the ORBERA® two-part program, people lost an average of 3.1 times the
weight patients lost with just diet and exercise along.• The program is proven to keep the weight off even after the balloon is removed.• A more than 20-year history of helping thousands of people lose weight.• More than 220,000 ORBERA® balloons have been distributed worldwide in over 80 counties.• With the FDA approval of ORBERA®, patients now have a safe and effective treatment option.• ORBERA® Advantage
For more information, contact:OMC Surgical Specialist Clinic, 2600 Independence Square, West Plains, MO417-255-9700
November 11, 2016
Mission
To provide exceptional, compassionate care to all we serve.
VisionWe will change lives by nurturing hope, improving health and encouraging wellness – every person every time.
Inside this Issue
Volunteer for Bell
Ringing! See page 3.
OMC Foundation Sheet
Sale Fundraiser. See
page 3.
Pharmacy Department
Update. See page 5.
FORUMS is November 16
& 17. See page 7 for times!
Growth
OMCNewsThe right care, right here.
Happy Veteran’s Day
November 11, 2016 2
Dr. Melinda Reed was named a “Top Doc” winner for
Rheumatology in 417 Magazine’s Annual Top Doctors
survey. Dr. Reed is a staff rheumatologist at OMC Rheu-
matology Clinic. Pictured with Reed left to right are Jeff
Jones, Vice President of Clinic Operations; Reed; Aimee
Hilt, Clinics Director; and Michelle Dill, Rheumatology
Clinic Supervisor. Congratulations Dr. Reed!
OMC had a total of 14 “Top Docs.” Watch OMCNews and Facebook for more photos to come!
People
Medical Device ErrorsMedical Device errors related to alarms in hospitals have been increasing since 2013. According to TJC, out of 98 reported events, 80 events resulted in death of a patient. OMC’s 2015 FMEA (Failure Mode Effect Analysis) was on clinical alarm safety. The NetLearning module was creat-ed as a learning opportunity and to heighten awareness of clinical alarm fatigue. Please ensure that your staff has completed the module. This module was made available with the completion date of July, 2016. We are still at 79% compliance.
Thank you.Laura Collins, RN, Quality Department, Ext. 5890
Patient Accounts Decorates for HalloweenPatient Accounts rode their brooms to work on October 28 and parked them in their decorated corner of their department!
Please Review the PolicySome recent events have identified an opportunity for us to provide some just in time education on the policy “ Abuse, Neglect, or Exploitation of Patient”. Please cover the policy in daily huddles with each shift. Pay special attention to page two under procedures. Have employees sign the read and sign forms after review. http://oza-share-point1/Policies/Organizational Documents/Read and Sign (PDF Format).pdf Mary Fine RNBC, CPPS, Director of Quality, Ext. [email protected]
Quality
November 11, 2016 3
Wellness Visits for October HiresIf your anniversary hire month is Oc-tober and you are on OMC insurance, you only have 2 more days to come in and complete your wellness follow up. I have lab results on several people who haven’t made an appointment yet or have not shown for their scheduled appointment. In total, there are 25 employees who have not come to see me. Please give me a call as soon as possible to get on the schedule. I will be sending the insurance adjustment list HR on the 16th of November.
Thanks,Christina Hardman, M.Ed.Wellness CoordinatorExt. 1781
Foundation Sheet Sale
Sanders Collection
1800 Thread Count
Wednesday, November 16th • 8am-5pmTuesday, November 15th • 8am-6pm
TWIN$25
FULL$35
QUEEN$40
KING$45
CALIFORNIA KING$45
Assorted Colors: Navy Blue, Sage, Camel, Gray, Aqua,
Mocha, Lavender, Eggplant, White, Cream, Burgundy, Chocolate.
We will accept cash, personal checks & credit cards.
Location: OMC Foundation,
#12 Parkway Center
West Plains, Missouri
F IU SD RR AN E
Volunteer for Bell RingingIt’s Bell Ringing Time! OMC has volunteered to ring the bell for the Salvation Army on Saturday, December 17 at Wal-Mart. We will have an OMC representative at both Wal-Mart entrances from 10 a.m. to 8 p.m. Shifts are 1 hour. You are welcome to bring family members to help you!Please email [email protected] to re-serve your time!
WE NEED YOUR INPUT
Complete the online Survey on Patient Safety Culture
TODAY! www.mocps.org
Replace the text below with your customized survey link when it becomes available. Delete this box when completed.
Check out http://www.scanlife.com/en/ or http://www.qrstuff.com/ to create a free QR code that can be scanned from any smart phone and will take your staff directly to the survey page!
It is time for our annual patient safety culture survey! The survey is live and will be available for three weeks. We want to hear what is import-ant and how we are doing from each of YOU. We have something NEW for the clinics this year! This year the clinics will be able to take the medical office patient safety culture survey. This survey is tailored to the workflow and processes in the clinics. The links will be available on the portal under the patient safety page.
Mary Fine,RNBC, CPPS
Director of QualityExt. 6155
Complete the onlineSurvey on Patient Safety Culture
November 11, 2016 4
People
Weekly Senior Leadership ReportThe Senior Leaders spent Tuesday, November 8th in all-day work session on long term strategic goals. We worked on system wide long-term goals for Quality and Safety, Patient Experience and Satisfaction, People, Growth, Finance and Community coming from the viewpoints and needs of our Patients, Providers and Coworkers. Tom Keller will present information in the forums next week.
Good News Stories- The Leapfrog Grade A for safety has been reported to the local media, and Tom reported that all coworkers will be recognized by receiving a green Leapfrog Grade a t-shirt to celebrate safe care. The t-shirt distribution will begin Friday November 18. Connie Schott reported that the improvements to the Benefits Plan will be rolled out during open enrollment.
Leadership Team Agenda – Each item on the Leadership Team agenda for Nov 10 was discussed.
You Rock!These individuals’ You Rock cards were shared with Public Relations:
Brice Hunt ~ BHC Community Support Specialist, Children’s Team“Brice went out of his way on a normal drive to ensure a client was looked after and had the
best care. He has a huge caseload currently, but is still going above to provide excellent service to clients.”
Chelsea Hammeke ~ BHC Community Support Specialist, Children’s Team“Chelsea has provided exceptional services to a client in the best interest of their care thinking
about how current family roles and living situations play a part in future success. She has given a lot of herself to see this client succeed!”
There are many exciting changes coming to your benefit plans for 2017! The link below will take you to the open enrollment memo, so you can view dates and times for presentations that will be conducted by TRUSS. All presentations will be located in the Willard Hunter Classroom. We want to encourage everyone to attend these meetings, so you can learn first-hand about the changes that are being made to better your insurance.
http://omcsrv14/Lists/Announcements/Attach-ments/149/2017%20OE%20Memo.pdf
Please note Aflac, Air Evac and Valic will also be available for you to make changes your accounts or sign up. Their schedule is as follows:
November 15th - Classroom C in Parkway. 7am until 4:30pmNovember 18th- Joplin Conference Room. 9am until 4:30pm
Please print off memo for employees without e-mail.
Felicia Armades, HR Generalist, (417) 257-5843
November 11, 2016 5
People
Pharmacy Department UpdateI am pleased to announce the Pharmacy Department’s newest staff member Gavonna Fore. Gavonna made her transition mid-September to serve as the 340B Administrative Coordinator for OMC and we are really excited to have her as part of our Pharmacy Team!
We have also restructured the management of our evolving 340B program into four components with different roles and responsibilities.
Katie Mahan, PharmD, Contract Pharmacy Coordinator Role/Responsibilities: Serves as the liaison to contract pharmacies. Manages health system education, training, awareness and customer service for all 340B covered entities. Contact number: (417) 256-1793 Email: [email protected]
Gavonna Fore, Pharmacy 340B Administrative Coordinator Role/Responsibilities: Primary internal liaison to key stakeholders and senior pharmacy leadership to help ensure appropriate utilization of the 340B program and compliance with all program requirements. Responsible for data collection and all audit processes. Contact number: (417) 256-9111 ext. 6056 Email: [email protected]
Sherrie Lane, Director of Pharmacy, 340B Program Oversight Role/Responsibilities: Serves as the program director providing oversight and leadership from the pharmacy department for the 340B program.Contact number: (417) 257-5837 Email: [email protected]
340B Steering Committee Role/Responsibilities: Oversight of program operations and ensures integrity/compliance with program requirements.Members: Chief Financial Officer, Legal Counsel, Director of Pharmacy, Contract Pharmacy Coordinator, Pharmacy 340B Administrative Coordinator, Vice President of Clinics
With this support team we will continue to offer a high level of commitment and dedication to our hospital, clinics, con-tract pharmacies and community.
Please direct any questions you may have to Gavonna Fore, our 340B Administrative Coordinator, as she will be happy to assist you.
Sincerely,Sherrie L. Lane PD, Director of Pharmacy
Mark your calendar for the Annual Holiday
Party on December 8...more details soon.
Go ahead and peek...everyone will receive an unrestricted gift card this year!
Our Father, it is our great joy that you
are our God. While our troubled times
are never welcome, we have learned that
they are the occasions that often bring
us closer to you. How grateful we are
that we can come into your presencce. Be
with us this day. Amen.
Weekly Prayer brought to you by
the OMC Chaplains
November 11, 2016 6
Quality
Corporate Compliance SurveyYou should be receiving a Corporate Compliance Survey from Survey Monkey on November 1.• It should take you less than 5 minutes to
complete• It is very important that you complete this
survey completely and honestly.• I will be following up with all responses that
indicate there may be any concerns by the end of 2016.
• The survey will be closed on 11/30 so please complete the survey prior to that date.
• Your input is valued and I want to hear from each and every one of you.
• This survey only occurs once a year, so re-member, if you have any concerns any time throughout the year, contact me at ext 5885.
• For those of you who have staff that do not have e-mail, please print out and have your staff complete on hard copy and send via in house mail back to me.
Thank you,Jo Wagner, RN, BSN, ACMDocumentation Integrity Director, ext. 5931
Corporate Compliance Word Scramble 2016Return the Word Scramble to Jo Wagner by November 25to be entered into a drawing!TCCOINFL FO TISNETRE____________________________________________________Clue: Situation that comprises or appears to compromise delivery of care
HTLNEIO MBEUN____________________________________________________Clue: Extension 5885
PRATERCOR ECOCMNAPIL____________________________________________________Clue: Formal program specifying organizations’ policies, procedures and actions to help prevent and detect violations of laws and regula-tions.
ECDO FO TCCOUND____________________________________________________Clue: Also known as code of ethics
OJ GWREAN____________________________________________________Clue: OMC Corporate Compliance Officer
DFRUA NAD SEAUB____________________________________________________Clue: Wrongful or criminal deception intended to result in financial or personal gain
AWL KSTAR____________________________________________________Clue: Prohibits physician self-referral
THEAHL IENCNSARU YPTORAILIB NAD AYTCCIUL-NITABO CAT____________________________________________________Clue: HIPAA
VERNE____________________________________________________Clue: When is it OK to look at a patient’s information whose care you are not directly involved in?
EFSAL SCLMAI TCA____________________________________________________Clue: Law that makes it a crime to knowingly make a false record or file a false claim which is funded directly or in part by the U.S. Government
OMC’s Switchboard Staff (Communications)One of the duties of an OMC switchboard operator includes answering telephone calls, which consist of multiple lines and extensions (Code Blue, pan-ic alarms, physician line, just to mention a few). They transfer or direct calls to the party the caller requests or determines where the caller should be directed, based on information about the purpose of the call. OMC switchboard staff are not medically trained, therefore OMC switchboard operators must learn detailed information about each department in order to get the calls transferred correctly.
OMC operators spend 12 hours a day wearing a headset. The switchboard is staffed 365 days a year. Some of the switchboard functions our OMC operators handle on a daily basis are monitoring fire alarms, generators, pages of all codes and emergen-cies, initiate all strokes and stemis, use of the one call system, answering services for all OMC and non-OMC physicians, provides on-call services for all on-call staff during after hours and weekends, and monitoring cameras. This is just a small list of what our OMC operators do during their daily shifts.
Switchboard operators answer basic questions about OMC for callers who don’t need to be transferred to another extension. They might give directions to the office and departmental contact or staff infor-mation. Operators also must transfer information to on-call employees who are on-call or away from the phone temporarily. They’re responsible for accurate transcription of callers’ names, contact information, and reasons for calling. Our number one item on our daily list of things to do is document, document, and document.
The OMC Switchboard operators are the first voice or face that callers and office visitors encounter. Therefore, they must know emergency procedures when they are confronted with threatening circumstances. The operators are trained to respond to emergency situations, such as routing calls to the security department and area law enforcement agencies. In addition, they are responsible for alerting OMC security or leadership staff about questionable calls or visitors who may pose a threat to the organization.
OMC switchboard operators instruct new employees on how to operate the phone system, such as transferring calls to another office or back to the switchboard. They monitor the phone system’s efficiency and perform routine troubleshooting for suspected equipment malfunction or operational problems. OMC operators provide names, telephone numbers, and accurate and pertinent information about callers and employees. They interact with both employees and external calls from hospitals, physicians, nursing homes, and clinics, all of this with only one operator per shift.
The next time you call the OMC operator please, thank them for a job well done.Thank you, Retha Evans, Communications/Security Manager
November 11, 2016 7
FORUMS November 16 & 17Forums will be presented November 16 and 17 in the Parkway con-ference center. There will also be two evening sessions in the cafete-ria on Thursday at 9:00pm and 10:30pm. This is the same schedule we’ve followed for the February, May and August Forums in 2016.
Session times: Wednesday 7:15am | 10:00am | 1:00pm | 3:00pm Thursday 9:00am | 1:00pm | 9:00pm | 10:30pm
The theme is, A Long-Term Perspective on Our Future – Moving Forward Together. Topics will include the strategic plan, employee recognition and engagement, finance and IT updates, and other im-portant information. There will be a PowerPoint (about five min-utes in length) running on a continuous loop prior to each forum session. The pre-session presentation will start about 30 minutes in advance and stop about 5 minutes before the session start time. This presentation includes pillar information in a similar format to previous forums.
There will be a refreshment table with light snacks and door prizes at each session.
Please remember to print your name legibly as it appears in Net Learning on the sign-in sheet. Please be aware that sign-in sheets will be collected promptly at 5 minutes past the session start time. Your assistance with this is most appreciated. There will be sign-in tables at the front entrance to the Parkway classrooms and in the back hallway for those that enter through one of the rear entrances on the west side of Parkway.
Please contact me with any questions or if I can assist in some other way. Please print and post this reminder for those staff that do not have email.
Thank You!Steve Culver
Service
OMC Cafeteria HoursMonday-FridayBreakfast: 7:00 a.m. - 9:00 a.m.Lunch: 11:00 a.m. - 1:00 p.m.Snack Bar: 1:30 p.m. - 4:00 p.m.Dinner: 4:00 p.m. - 8:00 p.m.Holidays & WeekendsBreakfast: 7:00 a.m. - 9:00 a.m.Lunch: 11:00 a.m. - 1:00 p.m.Employees receive a 20% discount on most items in the cafeteria. (Menu subject to change without notice.)
LUNCH MENU SNACK BAR
CAFE
Taco SaladsChicken FajitasBeef EnchiladasSpanish RiceMexican CornBlack Bean BurgersMinestrone
Herbed Arctic CharPenne Chicken AlfredoParmesean Roasted PotatoesItalian Blend VegetablesHamburgersBaked Potato Soup
Chicken FajitasTortilla Crusted TilapiaSpanish RiceMexican CornChicken TendersChicken Tortilla Soup
Baked Pork ChopsGreek Marinated ChickenRosemary PotatoesGreen Bean CasseroleFish SandwichBroccoli Cheese Soup
NOV14
NOV15
NOV16
NOV17
NOV18
Fried ShrimpBBQ Beef BrisketGarlic Mashed PotatoesStewed TomatoesGrilled Chicken SandwichTomato Bisque
Daily: Salad Bar, Sandwich Bar, Pizza, Desserts
Warm Soft Pretzels with cheese sauce &
mustard
Tacos Bar with shredded lettuce,
cheddar cheese, pico, diced onion & salsa
6 ChickenWings
for $3.00
$1.00 Hot Dogswith chili, cheese
sauce & 25¢ fountain
drinks
BBQChicken
Sliders$1.00 each
November 11, 2016 8
Click here for the complete meetings calendar and calendar of events
What’s happening at OMCNovember 15 & 17-Prepared Childbirth Classes • 6:00-8:30 p.m., Ozarks Medical Center, West PlainsRecommended during the second trimester of pregnancy, this class covers breathing, relaxation, support, labor/de-livery and C-Section. Call 417-256-9111, extension 6440 to register or for more information.November 16-FORUMS • 7:15 a.m.•10:00 a.m.•1:00 p.m.•3:00 p.m. at Willard Hunter Classroom, OMC Parkway CenterStaff members are required to attend two Forums each year. Out-of-town clinics can connect through Go To Meeting.
November 16-Health Screening • 8-11:30 a.m., at the Thayer Medical Clinic, 300 Warmfork Road, ThayerOMC Laboratory Services will conduct low-cost lab health screenings. No appointment necessary. For more information, call 417-926-6563.November 16-Multiple Sclerosis Support Group • 4:30 p.m. at the Shaw Medical Building, 1111 Kentucky Ave.This group meets the third Wednesday of each month. For more information on this support group, call EZ Niles at 256-1798.November 17-FORUMS • 9:00 a.m.•1:00 p.m. at Willard Hunter Classroom, OMC Parkway Center, West Plains9:00 p.m.•10:30 p.m. at the OMC Cafeteria, West PlainsStaff members are required to attend two Forums each year. Out-of-town clinics can connect through Go To Meeting.November 30 -Line of Love • 5:30 p.m. at the First Pres-byterian Church, Aid Avenue, West PlainsChurch of Jesus Christ of Latter Day Saints prepare wrapped boxes with gifts of food and quilts for patients of OMC Hospice. A line forms from First Presbyterian Church on Aid Avenue and volunteers will pass the holiday boxes to the OMC Hospice office on West Main Street, where they will be distributed to patients by hospice representatives. For more information, contact OMC Hospice at 417-256-3133.December 6-Lights of Life • 5:30 p.m. in the OMC Main Lobby, 1100 Kentucky Ave., West PlainsThe OMC Foundation will celebrate the 27th annual lighting of the “Lights of Life” Christmas tree. The event is open to the public and will include holiday music. Individuals may sponsor a light on the tree for $10 or an ornament for $25 in honor, in recognition or in memory of someone. For more information, contact the OMC Foundation at 417-853-5200.
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