Hand Out on Personal and Organizational Development

8/3/2019 Hand Out on Personal and Organizational Development

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Develop personal and organisational effectiveness NVQ Level 3 Unit 302

Task 1 Selecting and participating in relevant development activities:

a. Define the following:

Learningactivities Questions and answers

QuizStep by step training

Reading and writing.

Training activities Is what we give training for people to be able to conduct work inthe same manner that each job is required and as each companyspecify the work to be done.

CoursesLooking for new skills

New knowledge

Job shadowingJob shadowing is a very apt word for the process thatteenagers use to get direct and detailed information on whata job entails. As the phrase implies, job shadowing meansthat you will have to shadow the person doing his/her job soyou understand how things are done, and how things aredone first hand. Though this could be a bit idealistic, jobshadowing will give the teenager sufficient insight in the jobthey choose to take up, to be able to judge whether they cando it well or not.

Job coaching Showing people how jobs are done

SeminarsA seminar is an informal discussion, designed to orient participants to new or

updated plans, policies, or procedures (eg, a seminar to review a new EvacuationStandard Operating Procedure).

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Workshops Is the place where we can manually do work like carpentry or carmechanics or anything similar

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Manuals It is a hand out of instructions on how to use an equipment or atool or any thing that needs to learn a lot about

Journals Is a magazine that writes about a certain subject only

Team meetings How to have a meeting Roles in a team

Why learn to work in teams?

Strategies for team work

What skills do you need to work in a team?

How to pick a team

Team communication

Team skills checklist

b. Development Activities Log

Date Description of development activity

Typical work activities

Job content varies according to seniority, organization and location of the role

(UK or overseas), but may typically include:

administering the day-to-day work of an office or team; managing, monitoring and evaluating projects;

conducting needs assessments;

organizing fundraising;

researching and writing project proposals and reports;

strategic planning for long-term development and/or disaster

management to reduce the need for crisis intervention;

evaluating the response required in fast-moving emergency situations;

managing budgets and allocating resources;

drafting funding proposals, obtaining and securing funding to ensure

the future of specific overseas programmes;

managing and training staff and volunteers;

developing relationships with partner organizations in the field,

encouraging capacity building;

negotiating and liaising with public bodies and other non-governmental

organizations (NGOs);

implementing security procedures to ensure the safety of staff working

in unstable areas, maintaining an overview of the security situation and

taking appropriate decisions;

lobbying and advocacy to present the needs of poor communities to

donors, governments and the public.

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Task 2 Personal characteristics in IT Systems Support Jobs

Look at some job advertisements for IT Systems Support or IT Technicians. Try thesewebsites:http://www.londonjobs.co.uk/ or www.justlondonjobs.co.uk

Find five different personal characteristics in these adverts which describe the type ofperson they are looking for. Why do you think these personal characteristics are usefulfor work in IT?

1. IT Trainer / IT Support Analyst

You will be responsible for maintaining the helpdesk within a small to medium sized IT team and

also providing hands on IT Support on hardware, software - this will involve all the 1st/2nd line

responsibilities such as answering the telephone, first time fixes and remote support of Active

Directory and Exchange and desktop support. You will be training and supporting these software

packages and applications: User setup - Windows 2003 / 2007, AD, Exchange 2003 / 2008, XP,

MAC, Laptops, IT peripherals, hardware, software, basic networking - please include these in

your CV if you have worked with them. You must have a proven track record in delivering

training to groups of all sizes & have excellent interpersonal skills, training will be face top face

and facilitating small groups. Organisation is a key part to this role as you will responsible for all

the new user accounts and delivering to new users in the business.

Any Microsoft qualifications or training certificates in Word, Excel etc would certainly be

advantageous but are not absolutely necessary. You must also be very confident in your support

skills and have experience working in a helpdesk environment or similar. Part of your role will be

training on bespoke platforms & their associated applications but you will be fully trained onthese. A background in Helpdesk or hands on support plus some training would help you to secure

this position. The salary for this role is up to 27k. This role is urgent and we need to fill interview

dates for this week! The position is a fixed term contract which will lead to a permanent role.

There is no travelling involved so there is no need for a driving license.

2. IT Team Administrator

To support the IT Management Team to ensure the department is organised and efficient.

Supporting the CIO with administration and time management and providing administrationsupport for the whole IT team. The administrator will also provide proactive support to the IT

Management Team and be involved in continuous improvement projects which help the team to

become as efficient and professional as possible.

Candidate Profile:A highly organised, confident and conscientious administrator who is capable of supporting the

CIO and a busy IT team, whilst often working on own initiative to keep the department updated

and organised.

Candidate Requirements:

Several years administration experience

Confident, conscientious and enthusiastic

Excellent and proven organisation skills are a must to successfully prioritise individual andgroup workload.

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Ability to communicate professionally

Experience with managing a complex and varied filing system

An ability to prioritise, multi-task and work to deadlines

Advanced word, excel and PowerPoint skills

A friendly & flexible approach is required as a large team requires support and commitment is

required as hours of work may vary to meet occasional deadlines Desire to engage with the whole team and provide the best possible support to IT operations

3. IT Recruitment

Your Profile

Are you are an IT recruitment consultant who is fed up of working for a sales company that

doesn't appreciate you? With a good level of business development experience and a proven track

record in high level business-to-business sales in Recruitment,, you will be experienced inwinning new business and managing accounts. The ideal Business Development Manager in IT

Recruitment will have a strong background in IT Recruitment, with success selling to large

bluechips across any sector. You will be a proactive, personable and confident new business

focused sales professional who possess the key skills required to assist with accelerating the

growth of a business. You will be a hard working and personable sales professional who thrives

within a lively, sociable and competitive sales environment. Most of all you will be looking to

move to a company where your hard work is well rewarded.

The Role

Reporting into the Contract Sales Director, You will be tasked with managing a key account

portfolio and facilitating growth within that portfolio across the generalist IT Contract recruitmentmarketplace. This will involve researching prospective new clients, sourcing sales leads,

developing strategies, producing tenders, sales presentations, cross selling this company's full

range of services and winning self generated new business. You will manage the sales process in

order to achieve agreed sales targets. Your role will work closely along side the contract IT

recruitment sales team so excellent communication skills and an ability to mentor and motivate

the team to deliver a first class service is also key.

4.Assistant IT Auditor

Opportunities to develop a career in IT audit don't come much better than this. Santander has

invested massively in IT to give us a clear competitive advantage. You will help in the delivery of

IT technical and process audits as well as working alongside business auditors on integrated

audits. This will involve managing internal relationships offering advice and guidance, and

delivering management information and reports.

With a 2.1 degree, preferably IT related, you will already be working towards your CISA

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qualification and will continue to study towards this with our support. You will understand the

principles of auditing and have had exposure to applying them to core processes. Your key

responsibilities will include helping to deliver internal audits, maintaining effective working

relationships with business management and working with less qualified team members to ensure

tasks are prioritised effectively in order to meet deadlines.

Our ideal candidate will be have worked in practice auditing UK financial services companies or

as part of an internal audit team in a UK financial services organisation or similar. Relevant work

experience in an IT Audit environment would be an advantage although experience within general

IT would be considered.

At Santander, we will offer coaching, mentoring and development to ensure that you work to your

full potential. In return for you hard work and commitment we will offer career progression at one

of the most stable banks in the world and reward you with competitive bonuses and generous

allowances.

5. Senior Service Manager IT Outsource

The Outsource Service Manager will be encompassing all financial management for IT. You will

be responsible for optimising forward facing spend, current spend and ROI for IT. Accountable

for planning, managing and optimising cash expenditure across IT development.

The Outsource Service Manager MUST have proven experience of large scale outsource projects

using both OPEX and CAPEX and have technical knowledge of vendor/supplier management.

Please state in your application demonstrated results in OPEX cost and value improvement and

CAPEX investment cases approved and delivered to drive improved IT.

This is a rare opportunity to join a highly respected company with a passion for delivery. It is

anticipated that this individual will be ideally placed to enjoy further opportunities for personal

and career development as the company invest heavily in their leadership team and actively

promote from within. Send your CV or call for an informal conversation about the role

Task 3 My own characteristics and skills

Describe your own personal characteristics and skills that you think are useful for

working in IT Systems Support

My Characteristics

A. Appearance , to make sure your looking respectable and responsible.B. Time keeping, to keep your time and always arrive on time as it reflects on you.C. Good knowledge, experience, to be knowledgeable in your field and confident.D. Be able to work in a group, to be able to work in a team , manage a teamE. Initiative or creative. to be able to tackle work on your own without depending on

others.F. Communication skill - to be able to communicate with people on a different level of

efficiency.

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G. Organization skill, to be able to organise work or project and rely on your skillsand knowledge to fulfil them.

H. Confidence, to be confident in my work.

My Skills

To have a good appearance , to make sure your looking respectable and responsible.To have a good time keeping, to keep your time and always arrive on time as itreflects on you.To have good knowledge, experience, to be knowledgeable in your field andconfident.To be able to work in a group, to be able to work in a team , manage a teamInitiative or creative. to be able to tackle work on your own without depending onothers.

To have a good communication skill - to be able to communicate with people on adifferent level of efficiency.To have a good organization skill, to be able to organise work or project and rely onyour skills and knowledge to fulfil them.To have confidence in my work .

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Task 4 How personal attributes impact own effectiveness at work

Explain how the following personal characteristics can contribute to personaleffectiveness at work

Adaptability I have to ability in adapting to my surrounding and work with others ina properly manner.

Confidence To have the confidence in what I am doing .. Self-confidence is having confidence in oneself when considering a

capability. Overconfidence is having unmerited confidence--believing

something or someone is capable when they are not. Scientifically, a

situation can only be judged after the aim has been achieved or not.

Dependability Dependability is showing the reliability of a person to others because ofthere integrity, truthfulness, and trustfulness, traits that can encourage

someone to depend on him/her

InitiativeGenerally speaking, the motivation for an initiative arises from adesire to accomplish something that would benefit the enterprise,such as improving productivity, reducing costs or increasing marketshare. To have one own initiative is to be able to be motivated to thebenefit of others and to be helpful to the society in a prosperous way.

IntegrityIntegrity is consistency of actions, values, methods, measures, principles,

expectations and outcome. As a holistic concept, it judges the quality of a

system in terms of its ability to achieve its own goals. A value system's

abstraction depth and range of applicable interaction may also function as

significant factors in identifying integrity due to their congruence or lack ofcongruence with empirical observation. A value system may evolve over

time while retaining integrity if those who espouse the values account for

and resolve inconsistencies.

Self-motivation You can achieve everything you have ever wanted to have, experience, orbecome. The power has and always will be within you, but nothing will happenuntil you get and stay motivated to make something happen, to change yourlife and achieve your desires.

Becoming a Motivational Leader

To become a motivational leader, you start with motivating yourself. You motivateyourself with a big vision, and as you move progressively toward its realization, you

motivate and enthuse others to work with you to fulfil that vision...More

Positive attitude Positive attitude helps to cope more easily with the daily affairs of life. It bringsoptimism into your life, and makes it easier to avoid worry and negativethinking. If you adopt it as a way of life, it will bring constructive changes intoyour life, and makes them happier, brighter and more successful. With a positiveattitude you see the bright side of life, become optimistic and expect the best tohappen. It is certainly a state of mind that is well worth developing andstrengthening.

Positive attitude manifests in the following ways:

Positive thinking.

Constructive thinking.

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Creative thinking.

Expecting success.

Optimism.

Motivation to accomplish your goals.

Being inspired.

Choosing happiness.

Not giving up.

Looking at failure and problems as blessings in disguise.

Believing in yourself and in your abilities.

Displaying self-esteem and confidence.

Looking for solutions.

Seeing opportunities.

A positive attitude leads to happiness and success and can change your wholelife. If you look at the bright side of life, your whole life becomes filled with light.

This light affects not only you and the way you look at the world, but also yourwhole environment and the people around you. If it is strong enough, it becomes

contagious.

tolerance Toleration and tolerance are terms used in social, cultural and religiouscontexts to describe attitudes which are "tolerant" (ormoderately respectful)

of practices or group memberships that may be disapproved of by those inthe majority. In practice, "tolerance" indicates support for practices that

prohibit ethnic and religious discrimination.

Explain how the following skills can contribute to personal effectiveness at work

Communication Communication is commonly defined as "the imparting or interchangeof thoughts, opinions, or information by speech, writing, or signs...",[1],1: an act or instance of transmitting and 3 a: "a process by which

information is exchanged between individuals through a common systemof symbols, signs, or behavior ... also: exchange of information".[2]

Communication can be perceived as a two-way process in which there is

an exchange and progression ofthoughts, feelings or ideas towards amutually accepted[clarification needed] goal or direction.

Communication as an academic discipline relates to all the ways wecommunicate, so it embraces a large body of study and knowledge.

Creativity Creativity is a mental and social process involving the generation of newideas orconcepts, or new associations of the creative mind between existing

ideas or concepts. Creativity is fueled by the process of either conscious or

unconscious insight. An alternative conception of creativeness is that it is

simply the act of making something new.

Leadership Leadership is one of the most salient aspects of the organizational context.

However, defining leadership has been challenging. The following sectionsdiscuss several important aspects of leadership including a description of

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what leadership is and a description of several popular theories and styles of

leadership. This page also dives into topics such as the role of emotions and

vision, as well leadership effectiveness and performance. Finally, this page

discusses leadership in different contexts, how it may differ from related

concepts (i.e., management), and some critiques that have been raised about

leadership.Negotiation andinfluencing

Let's face it there are times when all of us need to get other people to see thingsslightly differently, or to get them to do something we need them to do. Thereare also times when we need to negotiate conditions, timings or price and here itcan be vital to be able to get what you want.

Most people's jobs require them to influence other people a lot of the time. Thebest influencers have good interpersonal and communication skills and an abilityto get other people to wantto give their support. The best negotiators aresubtle, fair and know what to give away, when to make demands and how tocompensate when there are difficulties.Expanding your sphere of influence* Compensation rather than compromise

* Personal Negotiation strategy* Making impactful briefings* Creating the right first impression* Using pressure rather than coercion* Seeing the other point of view* Using status to stay in charge* Knowing what to give away* Creating a circle of champions* Understanding group dynamics* Giving positive feedback* Making "weaknesses" work for you

Numeracy Numeracy is the ability to reason with numbers and other mathematicalconcepts. Theportmanteau of "numerical literacy" was coined in 1959 by

the UK Committee on Education, presided over by Sir Geoffrey Crowther.[1]

Innumeracy is a lack of numeracy.[2]

Numeracy is a proficiency which is developed mainly in mathematics but also in

other subjects. It is more than an ability to do basic arithmetic. It involves

developing confidence and competence with numbers and measures. It requires

understanding of the number system, a repertoire of mathematical techniques, and

an inclination and ability to solve quantitative or spatial problems in a range of

contexts. Numeracy also demands understanding of the ways in which data are

gathered by counting and measuring, and presented in graphs, diagrams, charts and

tables.

Planning Planning in organizations andpublic policy is both the organizationalprocess of creating and maintaining aplan; and the psychological process of

thinking about the activities required to create a desired goal on some scale.

As such, it is a fundamental property ofintelligent behavior. This thought

process is essential to the creation and refinement of aplan, or integration of

it with other plans, that is, it combines forecasting of developments with the

preparation of scenarios of how to react to them.

What should a plan be?

Purpose of Plan

Importance of the planning Process

Types of plans or planning

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Architectural planning

Business plan

Comprehensive planning

Enterprise Architecture Planning

Event Planning and Production Family planning

Financial planning

Land use planning

Life planning

Marketing plan

Network resource planning

Strategic planning

Urban planning

Problem-solving Problem solving forms part ofthinking. Considered the most complex of allintellectual functions, problem solving has been defined as higher-order

cognitive process that requires the modulation and control of more routine

or fundamental skills. [1] It occurs if an organism or an artificial intelligence

system does not know how to proceed from a given state to a desired goal

state. It is part of the largerproblem process that includesproblem finding

andproblem shaping.

What personal skills do you feel you need to develop? Explain what you will do todevelop these skills

1. WRITING Skills

Writing up a project or dissertation

Writing for the student newspaper

Writing a report for a course placement

2. SPEAKING Skills.

Getting involved in a debating society.

Seminars

Working as a receptionist in a vacation job

Giving a public address/speech3. INVESTIGATING Skills

Researching for coursework in the library

Student journalism

Finding out about different careers through work shadowing

Market research interviewer in a vac. job

4. ANALYSING Skills

Preparing Student Election Statistics

Analysing data from an experiment

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Vacation job as a market research interviewer

Voluntary work for a publisher

5. LEADERSHIP Skills

Leading a group project Chairing a student society

Captaining a sports team

Being a play scheme/community/youth or gendergroup helper

LISTENING Skills

In lectures!

Helping the student counselling service

Working as a waiter or bar

NEGOTIATION Skills

Negotiating the rent with your landlord

Negotiating the late handing in of essays

Staff-student liaison committee

Negotiating a critical stuation where wisdom and calmness is needed.

Resolving an argument between friends

PLANNING and ORGANISING Skills

Organising your revision schedule . planning when to start so that you are on

time with all your plans.

Planning a trip round up country, to Europe or US with friends

Stage manager for a play

Organising an ILP session

PERSUADING Skills

Arguing your case in a seminar putting your point through.

Getting club members to turn up for events!

Fund-raising for a local charity

DECISION-MAKING Skills

Deciding which course modules to take next year, make sure you have a definite

plan for your future .

College Welfare Representative

Targeting appropriate customers in a sales job

NUMERACY Skills

Working in a bar or somewhere with a fast turnover of money where you have to

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be fast in adding

Budgeting your expenses over the year

Interpreting a statistical table for your friends or the

ILP group

Task 5 Using feedback to improve own effectiveness

Briefly describe the following feedback technique, and give an example of it.

SelfAssessment Planning your career involves making decisions that are right for you. This

includes: Being ready and taking responsibility for your own career planning;

Knowing how to make career decisions; Knowing about yourself, what you want and what you can bring to acareer;

Finding out about the career youre interested in.

FormalFeedback

Observations over a period of time or for specific purposes (e.g. appraisal, end of

attachment interviews) are typical situations when formal feedback occurs in the

clinical setting. Teachers may also be required to participate in formal clinical and non-

clinical assessments which ideally should incorporate feedback to the learner.

If ongoing feedback has been carried out regularly, then the formal feedback sessions

should not contain any surprises for the learners. Feedback can be given on a one-to-

one basis or in small groups. The structure for giving feedback will be agreed between

you and the learner(s), and may follow one of the models described above. It is also

important that both you and the people to whom you are giving feedback are fully

prepared for the session.

InformalFeedback

. Why collect informal feedback?From time to time, staff wish to evaluate aspects of theirteaching or identify areas of student understanding ormisunderstanding well before the end of a paper. Thestandard Victoria University evaluation system of teachingand end-of-course questionnaires are unable to successfullyidentify these aspects because:

they are carried out at or near the end of a course. Thusproblems are not identified until too late and changescannot be made until the course is offered again;

students know that the feedback they provide will notbe of personal benefit; and

information is general and provides little in the way ofdetail on specific aspects of teaching and learning.Informal feedback is offered as an alternative method. It isentirely formative, although information gained in this way

could be usefully incorporated into a teaching portfolio forpromotion/probation purposes. The information collected

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though informal feedback

Appraisal Appraisal may refer to:

A decision-making process:

o Appraisal (decision analysis) - a decision method

o Project appraisal - comparing options to deliver an objectiveo Economic appraisal - an appraisal based on comparison of

monetary equivalents

Property Valuation

o Real estate appraisal - the practice of determining the value of

real property

o Domain appraisal - the act of evaluating the worth of a

specific domain name, such as Google.com.

Other

o Appraisal theory - a psychological theory of emotion andcognition

o Archival appraisal - process for determining which records

need to be kept, and for how long.

o Performance appraisal

Task 6 How feedback on own effectiveness and development needs can beobtained and assessed

a. Explain how the following can help you put together your own personaldevelopment plan

CustomerSurveys

It is to find out what customers would like to be done to makethings better for them a survey can be of any kind from whatfood to what kind of service and many otheres so that we canget a satisfaction of the majority of people.

Service reports It is a report describing the actual work done on an equipmentand what was the cause of gamage and problem solved

b. Give examples of Performance Data that relate to employment as an ITTechnician

1. technical support by performing installation, repair, and preventative maintenance of personal computerand related software/hardware. Troubleshoots software and hardware failures and identifies networkproblems when related to personal desktop computers. Activities include recognition, research, isolation,resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests asthey relate to maintenance of personal computers

2. Required Skills: 1+ years supporting Windows 95/2000/XP desktop support troubleshooting experience Knowledge of system principles, theories, concepts, and technologies Excellent customer service skills Excellent written and oral communication skills

Knowledge of the Microsoft Office Suite Must have the ability to lift 50 lbs

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http://en.wikipedia.org/wiki/Appraisal_(decision_analysis)http://en.wikipedia.org/wiki/Project_appraisalhttp://en.wikipedia.org/wiki/Economic_appraisalhttp://en.wikipedia.org/wiki/Real_estate_appraisalhttp://en.wikipedia.org/wiki/Domain_appraisalhttp://en.wikipedia.org/wiki/Domain_namehttp://en.wikipedia.org/wiki/Appraisal_theoryhttp://en.wikipedia.org/wiki/Archival_appraisalhttp://en.wikipedia.org/wiki/Performance_appraisalhttp://en.wikipedia.org/wiki/Appraisal_(decision_analysis)http://en.wikipedia.org/wiki/Project_appraisalhttp://en.wikipedia.org/wiki/Economic_appraisalhttp://en.wikipedia.org/wiki/Real_estate_appraisalhttp://en.wikipedia.org/wiki/Domain_appraisalhttp://en.wikipedia.org/wiki/Domain_namehttp://en.wikipedia.org/wiki/Appraisal_theoryhttp://en.wikipedia.org/wiki/Archival_appraisalhttp://en.wikipedia.org/wiki/Performance_appraisal


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3. Desired Skills: Practical knowledge of data networks, peripherals and infrastructure cabling

Excellent knowledge with Microsoft OS & Office Suite

4.

Minimum Educational Requirements:

High school or equivalent Technical school preferred

5 Reliable transportation is required for this position**

c. List five things that an appraisal gives you the opportunity to do.

15

Appraisal gives me the opportunity to: In my own words this means:

provides an opportunity forfeedback allows people to plan goals for the

year produces a development plan forthe year allows for the formulation of anorganisational training plan allows people to ask questions encourages a feedback culture

allows managers a set time to talk


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d. You are going to have an appraisal with your tutor. Complete the attachedappraisal preparation

Task 6

16

Appraisal preparation form)

Your annual appraisal is an opportunity to evaluate your own practice, to recogniseexisting skills and to monitor progress. It is also an opportunity to highlight concerns anddiscuss training needs.In order to prepare for your annual appraisal, you are advised to think about aspects ofyour performance and to note down any points that you wish to discuss.

My strengthsMy strength s are coming from my enthusiasm and determination of achieving my goalsin life as I really want to become an IT technician and improve my way of life withsomething I enjoy and love.

Skills I can improveI can improve more in my skills by understanding more in my work experience and try tokeep my self alert to all what happens in field and studies.

What have you done really well this year?This year I have managed to enroll myself in college and kept attending to all my classesregularly and manages to study and improve my understanding in my subjects and be apart of a team where I discuss and learn and understand subjects and views andtechnical support adding to that I have been so lucky to add work experience to mycourse where I can learn more and improve in IT. Furthermore I have been attendinganother college and doing ECDL course where so far I have passed all subjects thatexams has took place I feel very confident and pleased with all my achievements.

What would you like to improve/do in the coming year?

I would like to be able to do Foundation course and improve more as an IT technician

and eventually have a job in the field that I like and enjoy


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Task 7 Own Personal Development Plan

PERSONAL ACTION PLAN/OBJECTIVES FOR YEAR ENDING 2009

Objective Action Success criteria Who will

action

By

whenTo finish myNVQ levels 2and 3.

Keep studying and nevermiss any lectures and keepgetting to college on time.

So far i haveachieved level 2 andalmost level 3adding to that myECDL course in IT

Theaction isfromSeptember to June.

By theend ofthisacademic year

To continuefurther for the

next 3 Yearsin doing afoundationcourse

I will enrol myself beforethe end of this year at thebeginning of the next

academic year

September 2009

Willfinishbe

20012

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Task 8 Working as part of a team during normal work activities.

a. Explain the importance of working in a team

Identify how to plan and monitor resources

Illustrate the benefits of team working Describe the characteristics of an effective team

Describe the characteristics of an ineffective team and the potential consequences of these

Identify ways of negotiating priorities with team members and others

Recommend techniques for resolving potential conflict.

The differences between groups and teams

The dynamics of team working

How team objectives can be met

Techniques for maintaining an effective team

Why potential conflicts may arise between team members

he need for delegation.

b. Describe the qualities of an effective team member

What is team work and why is it that important?

The crucial part of a developing organisation in its growth is incorporating the habit of working as

a team and distributing the work load. No matter how small the organization, it is important for

each and every one to work as part of a team and achieve success at every stage. Most of us do

know how important it is to work in a team. However, many have not understood how build

effective teams and how to develop effective team work. This article will help you understand

what teamwork is, and how to achieve team work especially in a Non-Profitable Organisation.

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c. Give examples of good and bad practice you have observed when workingas part of a team

GoodPractice

Effective Team Characteristics

Clear goals that all group members committed

Open honest communication

Cooperative decision-making

An atmosphere of trust

A sense of belonging

Good listening skill

Participation by all members

BadPractice

Is not to take attention of all suggestions and not be a part of a team andalways being late and not being a good listener and not participating in acorporate decision.

d. Give an example of how you have effectively worked in a team in the past

Mutual trust. Being able to trust the rest of the team and be open to understandtheir views and also put my views across without forcing them to others.Mutual support. Being able to support my colleagues in all their decisions andmake sure we are a team not individuals.Communications. Not to be guarded or cautious about my communication. WhenI communicate, I know the rest of the team is listening hard to understand me; I also listento and try to understand other team members.

Team objective. Make sure that all objectives are clearly understood by all theteam.Team objective. Make sure that all objectives are clearly understood by all theteam.Conflict Resolution. Accepting a conflict with an open hart to prove they do existand we deal with them openly.Utilization of Members Resourses. Making sure that all my ability, knowledgeand experience is fully utilized by the team as i use those of others. Being allopen towards each other and give mutual support to each other as we recogniseaccountability and specialization.Control method. I accept the responsibility for keeping discussion relevantand for the integrity ofthe team operation; each other member accepts the sameOrganizational environment. Respect each other differences to conform to

central ideas or ways of thinking. We work hard at keeping our "team climate" free.

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Task 9 Transferable Skills

Give advice on how to communicate effectively in each of the following:

Verbal

communication

Advice

The basis of communication is the interaction between people.Verbal communication is one way for people to communicateface-to-face. Some of the key components of verbalcommunication are sound, words, speaking, and language.At birth, most people have vocal cords, which produce sounds.As a child grows it learns how to form these sounds intowords. Some words may be imitative of natural sounds, butothers may come from expressions of emotion, such aslaughter or crying. Words alone have no meaning. Only peoplecan put meaning into words. As meaning is assigned to words,language develops, which leads to the development of

speaking.The actual origin of language is subject to considerablespeculation. Some theorists believe it is an outgrowth of groupactivities such as working together or dancing. Others believethat language developed from basic sounds and gestures.

1. Face to Face Face to face is the method of having a conversation directly in frontof you like in interviewing and a one to one chat both people are infull view of each other.

2. In a group

Small groups have been described and studied in a number of contexts suchas work groups, parties and other event-based or social situations. Most

small groups fall under one or more categories: The task group, the

relationship group and the influence group. The task group is more of a

committee meeting, set up to accomplish a task, such as a Local School

Council. The relationship group is more of a meeting of people for the

enjoyment of each other's company, such as a gourmet club. The influence

group focuses on bettering yourself and those around you, group members

have influence over each other, such as a self help group.

3. On thetelephone

On the phone is another way of communicating but the differencesare they are held on one to one basis and without any visual effecte

toward each other so we can only hear the other party but unable tosee them.

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http://en.wikipedia.org/wiki/Committeehttp://en.wikipedia.org/wiki/Meetinghttp://en.wikipedia.org/wiki/Local_School_Councilhttp://en.wikipedia.org/wiki/Local_School_Councilhttp://en.wikipedia.org/wiki/Gourmethttp://en.wikipedia.org/wiki/Clubhttp://en.wikipedia.org/wiki/Self_help_grouphttp://en.wikipedia.org/wiki/Committeehttp://en.wikipedia.org/wiki/Meetinghttp://en.wikipedia.org/wiki/Local_School_Councilhttp://en.wikipedia.org/wiki/Local_School_Councilhttp://en.wikipedia.org/wiki/Gourmethttp://en.wikipedia.org/wiki/Clubhttp://en.wikipedia.org/wiki/Self_help_group


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Task 1 0 Written communication

a. List the different documents you may need to read at work

1. Written Communication

Written communication skills - the ability to express ourselves effectively when we write, is

recognized as being a vital business skill. Most of us communicate extensively by writing: emails,

memos, reports, articles, papers etc.Good written communication skills are essential for both:

Public and private sector organizations - communicating with customers, shareholders and

stakeholders; writing proposals for contracts and tendering for business; developing and sustaining

partnerships and alliances.

Individuals - managers and professionals looking to improve both internal and external

communications as well as coaching their teams. Also business professionals developing their skills

and looking to increase their value' to their employers. When we write something down we are

inevitably telling our reader a great deal about ourselves. It is therefore extremely important that

our writing skills do not let us down.

2. IT Journal

3. IT NEWS papers

4. Books

5. Hand out

6. IT magazine

7. Note

b. Give examples of different ways you may need to communicate in writing atwork

1. Communication by e-mail

2. Communication with new technology

3. Communication by phone

4. Communication by post

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5. Communication computers

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Task 11 Own, and immediate colleagues roles and responsibilities at work.

a. Interview a technician you work with during work experience. Giveexamples of his/her roles and responsibilities at work

1. W or k Experience or W or k Hist or y

Educ at ion and Training

Activities, Or ganiz at ion, and Community Service

Professional Affiliat ions, Associat ions, and Military

References

2. Objective

W or k Experience or W or k Hist or y

Educ at ion and Training



References

3. Educ at ion and Training



References

4. Professional Affiliat ions, Associat ions, and Military

References

5. Educ at ion and Training


b. Observe your colleagues at your workplace/work experience placement, and

describe his/ her roles.

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http://www.missouribusiness.net/career/resume.asp#experience%23experiencehttp://www.missouribusiness.net/career/resume.asp#education%23educationhttp://www.missouribusiness.net/career/resume.asp#activities%23activitieshttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#references%23referenceshttp://www.missouribusiness.net/career/resume.asp#objective%23objectivehttp://www.missouribusiness.net/career/resume.asp#experience%23experiencehttp://www.missouribusiness.net/career/resume.asp#education%23educationhttp://www.missouribusiness.net/career/resume.asp#activities%23activitieshttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#references%23referenceshttp://www.missouribusiness.net/career/resume.asp#education%23educationhttp://www.missouribusiness.net/career/resume.asp#activities%23activitieshttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#references%23referenceshttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#references%23referenceshttp://www.missouribusiness.net/career/resume.asp#education%23educationhttp://www.missouribusiness.net/career/resume.asp#activities%23activitieshttp://www.missouribusiness.net/career/resume.asp#experience%23experiencehttp://www.missouribusiness.net/career/resume.asp#education%23educationhttp://www.missouribusiness.net/career/resume.asp#activities%23activitieshttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#references%23referenceshttp://www.missouribusiness.net/career/resume.asp#objective%23objectivehttp://www.missouribusiness.net/career/resume.asp#experience%23experiencehttp://www.missouribusiness.net/career/resume.asp#education%23educationhttp://www.missouribusiness.net/career/resume.asp#activities%23activitieshttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#references%23referenceshttp://www.missouribusiness.net/career/resume.asp#education%23educationhttp://www.missouribusiness.net/career/resume.asp#activities%23activitieshttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#references%23referenceshttp://www.missouribusiness.net/career/resume.asp#professional%23professionalhttp://www.missouribusiness.net/career/resume.asp#references%23referenceshttp://www.missouribusiness.net/career/resume.asp#education%23educationhttp://www.missouribusiness.net/career/resume.asp#activities%23activities


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c. Find a IT Technician job description on the internet. For example:http://www.becta.org.uk/techcomp/jdtool/search_jobs.cfm?

sect=techcomp&refsect=schools

List examples of the roles and responsibilities in this job.

Description Role or Responsibility?

1. Backing up data on PC Broken internet connections

Cleaning, keyboard and mouse

Common problems with monitors

2. Broken internet connections Cleaning, keyboard and mouse

Common problems with monitors

3. Cleaning, keyboard and mouse Common problems with monitors

PC technician qualifications

Software and how to install it

Stop your PC running slow

Troubleshooting keyboards

4. Computer viruses

Equipment used by PC technicians

5. Glossary of computing terms Hard drives problems and fixes

Hints and tips to improve your PC

Motherboards problems and fixes

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http://www.becta.org.uk/techcomp/jdtool/search_jobs.cfm?sect=techcomp&refsect=schoolshttp://www.becta.org.uk/techcomp/jdtool/search_jobs.cfm?sect=techcomp&refsect=schoolshttp://www.brokencomputers.co.uk/data.phphttp://www.brokencomputers.co.uk/internet.phphttp://www.brokencomputers.co.uk/cleaning.phphttp://www.brokencomputers.co.uk/common.phphttp://www.brokencomputers.co.uk/internet.phphttp://www.brokencomputers.co.uk/cleaning.phphttp://www.brokencomputers.co.uk/common.phphttp://www.brokencomputers.co.uk/cleaning.phphttp://www.brokencomputers.co.uk/common.phphttp://www.brokencomputers.co.uk/qualifications.phphttp://www.brokencomputers.co.uk/software.phphttp://www.brokencomputers.co.uk/slow.phphttp://www.brokencomputers.co.uk/troubleshooting.phphttp://www.brokencomputers.co.uk/troubleshooting.phphttp://www.brokencomputers.co.uk/viruses.phphttp://www.brokencomputers.co.uk/equipment.phphttp://www.brokencomputers.co.uk/glossary.phphttp://www.brokencomputers.co.uk/harddrives.phphttp://www.brokencomputers.co.uk/hints.phphttp://www.brokencomputers.co.uk/motherboards.phphttp://www.becta.org.uk/techcomp/jdtool/search_jobs.cfm?sect=techcomp&refsect=schoolshttp://www.becta.org.uk/techcomp/jdtool/search_jobs.cfm?sect=techcomp&refsect=schoolshttp://www.brokencomputers.co.uk/data.phphttp://www.brokencomputers.co.uk/internet.phphttp://www.brokencomputers.co.uk/cleaning.phphttp://www.brokencomputers.co.uk/common.phphttp://www.brokencomputers.co.uk/internet.phphttp://www.brokencomputers.co.uk/cleaning.phphttp://www.brokencomputers.co.uk/common.phphttp://www.brokencomputers.co.uk/cleaning.phphttp://www.brokencomputers.co.uk/common.phphttp://www.brokencomputers.co.uk/qualifications.phphttp://www.brokencomputers.co.uk/software.phphttp://www.brokencomputers.co.uk/slow.phphttp://www.brokencomputers.co.uk/troubleshooting.phphttp://www.brokencomputers.co.uk/viruses.phphttp://www.brokencomputers.co.uk/equipment.phphttp://www.brokencomputers.co.uk/glossary.phphttp://www.brokencomputers.co.uk/harddrives.phphttp://www.brokencomputers.co.uk/hints.phphttp://www.brokencomputers.co.uk/motherboards.php


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Task 12 Own role in maintaining the organisations brand and image

Explain what you can do to maintain an organisations brand and image

A brand is a collection of symbols, experiences and associations connected with a product, a

service, a person or any other artifact or entity.

Brands have become increasingly important components of culture and the economy, nowbeing described as "cultural accessories and personal philosophies".

I will do my best to protect college Name and Brand.How the brand owner wants the consumer to perceive the brand - and by extension the branded

company, organization, product or service. The brand owner will seek to bridge the gap between

the brand image and the brand identity

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http://en.wikipedia.org/wiki/Producthttp://en.wikipedia.org/wiki/Servicehttp://en.wikipedia.org/wiki/Personhttp://en.wikipedia.org/wiki/Artifacthttp://en.wikipedia.org/wiki/Entityhttp://en.wikipedia.org/wiki/Producthttp://en.wikipedia.org/wiki/Servicehttp://en.wikipedia.org/wiki/Personhttp://en.wikipedia.org/wiki/Artifacthttp://en.wikipedia.org/wiki/Entity


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Task 1 3 Organisational aims and objectives relevant to self and immediatecolleagues

Look at the business profiles of different organisations on the following website:

http://www.bized.co.uk/compfact/business_profiles.htm

Choose two companies where you would like to work. State the aims and objectives ofeach business. Explain how you, as an IT Technician, could promote theseorganisational aims and objectives

Name of Business:

Aims and Objectives(Mission statement) What sort of people work for the firm?

As we have seen, a large minority of BAA's

staff are occupied in security-relatedactivities. At the time of writing, BAA isrecruiting for construction staff to workon Terminal Five at Heathrow, as well assecurity and retail employees.

We are committed to equal opportunities andoppose any form of direct or indirectdiscrimination, harassment or bullying ofemployees or job applicants on the

grounds of: sex; ethnic or national origin,race, nationality, class, colour, sexualorientation, transsexuals, disability,marital or family status, religious beliefs,employment status; membership or non-membership of a trade union; HIV statusor any other unjustifiable condition. Thispolicy applies to all aspects ofemployment including: recruitment &selection, promotion, training,placement, reward and recognition,transfer, redundancy, dismissal,grievance and disciplinary procedure. Itis important for all employees tounderstand that breaches of this policymay constitute serious misconduct liableto disciplinary action which may includesummary dismissal." Source: BAA Website

Our mission is to make BAA the most successful airport group in the world.

This means:

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Always focusing on our customers' needs and safety.

Achieving continuous improvements in the profitability, costs and

quality of all our processes and services.

Enabling us all to give of our best.

Growing with the support and trust of our neighbours."

BAA plan to spend an average of over 2 million per day on

airport infrastructure over this next decade. The first phase of

Heathrow's fifth terminal is planned is opened in 2008. Gatwick

and Stansted will also be developed.

OBJECTIVE.

If airports are their core business, then the development of these is the key

aspect of their product improvement. When Heathrow's fifth terminal becomes

operational it is expected to boost capacity by 30 million passengers per year.

Gatwick is expected to expand to handle around 40 million passengers by

2008.

Stansted currently handles more than 14 million passengers per year. BAA

plans to expand capacity here to 25 million passengers by 2010.

My role My role is to be loyal to the company and insure the progress inall aspects where my field is needed. Ensure a team work isimplemented and fulfilled also give my opinion and views toimprove the services all the time and give my superiors thesatisfaction of me working for their company as there interest isbest in mind.

Name of Business:

Aims and Objectives(Mission statement)

easyJet is Europe's leading low-cost airline. The airline was founded

by Stelios Haji-Ioannou, and the family remains the major shareholder.

He controls other separate easyGroup companies such as

easyInternetCafe, easyCar.com, easyMoney, and easyValue.

The mission

To provide its customers with safe, good value, point-to-point air

services. To effect and to offer a consistent and reliable product and

fares appealing to leisure and business markets on a range of European

routes. To achieve this they will develop their people and establish

lasting relationships with their suppliers.

Vision

easyJet's vision of the future is built on developing its strength as the largest

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low cost airline in Europe. Total revenue in 2002 was more than 500 million,

an increase over the previous year of nearly 200 million.

The purchase of Go Fly is expected to result in greater frequencies of flights on

existing routes and infilling between existing destinations - what easyJet calls

'joining the dots'. So no new city destinations are expected to be added to their

network.

Increased capacity within the easyJet network has to be met by making the

existing fleet of aircraft work harder, or by adding more aircraft to their fleet.

easyJet has opted for this latter choice. In October 2002 the company selected

Airbus as their chosen supplier of new aircraft. They propose to order 120

A319s over a five year period, from the second half of 2003. This news is

expected to have secured the jobs of UK workers making aircraft wings and

other components in Broughton, North Wales and Filton, Bristol.

Aim

As a successful service-based business, easyJet has built its performance onthe following set of standards that it believes underpins its market offering:

Customer service and safety

Simple fare structure

Low unit costs

Strong branding

Strong corporate culture

Multi-base network

My role As an IT technician my role is very important to keep theircomputers up to date and working properly as it is vital for theirrole of work also in addition it is important that PCS are workingas they are not only dealing with diggers and numbers they alsodeal with the safety of passengers and staff so my role is asimportant as a pilot flying a plane. Also insure that all the teamthat work with me are in harmony with each other and open forsuggestions and ideas for the benefit of all.

Documents

Hand Out on Personal and Organizational Development