GroupWise 2014 R2 - Novell 8 GroupWise 2014 R2 Client Frequently Asked Questions (FAQ) 1.3 Online Training

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  • GroupWise 2014 R2 GroupWise User Frequently Asked Questions (FAQ) June 2016

  • Legal Notices

    For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government rights, patent policy, and FIPS compliance, see https://www.novell.com/company/legal/.

    Copyright © 2016 Novell, Inc, a Micro Focus company. All Rights Reserved.

    https://www.novell.com/company/legal/

  • Contents

    About This Guide 5

    1 How Do I Find What I Need in the GroupWise User Documentation? 7 1.1 Online Help in the GroupWise Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1.2 GroupWise User Videos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1.3 Online Training and Tutorials in the GroupWise Windows Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.4 User Guides on the GroupWise Documentation Web Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.5 User Comments Link in the User Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.6 GroupWise Support Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

    2 GroupWise Windows Client FAQ 11

    3 GroupWise WebAccess FAQ 17

    4 GroupWise WebAccess Mobile FAQ 21

    5 GroupWise Comparison 23 5.1 Comparing GroupWise Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 5.2 Comparing GroupWise User Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 5.3 Comparing GroupWise with Other Email Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

    6 Where Do I Go for More Help? 25

    Contents 3

  • 4 GroupWise 2014 R2 Client Frequently Asked Questions (FAQ)

  • About This Guide

    This GroupWise 2014 User Frequently Asked Questions (FAQ) is intended to help GroupWise users easily find answers to common questions and issues related to their day to day use of GroupWise:

     Chapter 1, “How Do I Find What I Need in the GroupWise User Documentation?,” on page 7  Chapter 2, “GroupWise Windows Client FAQ,” on page 11  Chapter 3, “GroupWise WebAccess FAQ,” on page 17  Chapter 4, “GroupWise WebAccess Mobile FAQ,” on page 21  Chapter 5, “GroupWise Comparison,” on page 23  Chapter 6, “Where Do I Go for More Help?,” on page 25

    Feedback We want to hear your comments and suggestions about this manual and the other documentation included with this product. Please use the User Comment feature at the bottom of each page of the online documentation.

    Additional Documentation For additional GroupWise documentation, see the GroupWise 2014 R2 Documentation website (http:/ /www.novell.com/documentation/groupwise2014r2/).

    About This Guide 5

    http://www.novell.com/documentation/groupwise2014r2/

  • 6 GroupWise 2014 R2 Client Frequently Asked Questions (FAQ)

  • 1 1How Do I Find What I Need in the GroupWise User Documentation? A variety of resources are available to help you get the most out of learning about and using GroupWise.

     Online Help in the GroupWise Client  GroupWise User Videos  Online Training and Tutorials in the GroupWise Windows Client  User Guides on the GroupWise Documentation Web Site  User Comments Link in the User Guides  GroupWise Support Forum

    1.1 Online Help in the GroupWise Client Online help is always available in GroupWise.

     Windows Client: Click Help > Help Topics and Help > Training and Tutorials.  WebAccess: Click > Help.  WebAccess Mobile: Tap .

    The online help offers three ways to access the information provided in the help:

     Contents: Provides task oriented (“How Do I”) access to the help information. This is a great place for beginners to get started.

     Index: Provides alphabetical access to common tasks and features. This is a great help when you know what you want to do, but you can’t figure out how to do it.

     Search: Provides a full text search of the help information based on keywords. If the index doesn’t have it, the full text search should.

    1.2 GroupWise User Videos If you prefer to learn by watching instead of reading, the GroupWise user videos provide useful information on targeted features of the product:

     GroupWise What’s New Videos  GroupWise Task Tutorial Videos

    How Do I Find What I Need in the GroupWise User Documentation? 7

    https://www.novell.com/documentation/groupwise2014/gw2014_videolist_whatsnew/data/gw2014_videolist_whatsnew.html https://www.novell.com/documentation/groupwise2014/gw2014_videolist_whatsnew/data/gw2014_videolist_whatsnew.html

  • 1.3 Online Training and Tutorials in the GroupWise Windows Client If you are using the GroupWise Windows client, click Help > Training and Tutorials for additional assistance.

    By default, this option displays the GroupWise 2014 End-User Training website (http:// www.brainstorminc.com/videos/gw2014) provided by BrainStorm, Inc. However, your GroupWise administrator can customize the URL that displays. It might be more in-depth training provided by BrainStorm, or it might be customized training provided by your GroupWise administrator. Make sure you are familiar with the contents of the Training and Tutorials feature.

    1.4 User Guides on the GroupWise Documentation Web Site All GroupWise user versions have an easy-to-access User Guide posted on the GroupWise 2014 Documentation website (http://www.novell.com/documentation/groupwise2014):

     Windows Client: Click Help > User Guide.  WebAccess: Click Help > Novell GroupWise 2014 Documentation Website > GroupWise

    WebAccess User Guide.  WebAccess Mobile: Tap More > Help > Novell GroupWise 2014 Documentation Website >

    GroupWise WebAccess Mobile User Guide.

    The User Guides are provided in both HTML and PDF format. Both formats are searchable and yield different kinds of search results.

     HTML Search: To search the HTML version of a User Guide, click the main link to the guide on the GroupWise 2014 Documentation website (http://www.novell.com/documentation/ groupwise2014). In the Search this guide field, type the word or phrase to search for, then press Enter. Web search technology is used to return pages where the word or phrase is found in the User Guide, ranked according to the likelihood that the page is what you’re looking for.

     PDF Search: To search the PDF version of a User Guide, click the PDF link to the guide on the GroupWise 2014 Documentation website (http://www.novell.com/documentation/ groupwise2014). In the Find field, type the word or phrase to search for, then press Enter to find the first instance. Click Next to continue searching through the document for instances of the word or phrase. This full text search procedure is more thorough than the web search approach.

    TIP: When you are in the HTML version of a User Guide, you can click View PDF at the top of any page to immediately open the PDF version of the User Guide.

    1.5 User Comments Link in the User Guides If you have searched the online help and the User Guide and still cannot find the information you need, we invite you to submit a user comment to let us know what you're looking for. Just click Comment on this topic at the bottom of any page of the HTML version of the documentation.

    For best results, submit your comment on the page of the User Guide where you tried to find the information.

    8 GroupWise 2014 R2 Client Frequently Asked Questions (FAQ)

    http://www.brainstorminc.com/videos/gw2014 http://www.novell.com/documentation/groupwise2014 http://www.novell.com/documentation/groupwise2014 http://www.novell.com/documentation/groupwise2014 http://www.novell.com/documentation/groupwise2014

  • When you submit a user comment, it is sent to the Novell documentation team, and one of the following things happens:

     We know where the answer to your question is in the current documentation. We send a response to you to help you find the information you need.

     We know the answer to your question, and we discover that it is not in the current documentation. We send a response to you and update the documentation as soon as it is feasible.

     We don’t know the answer to your question. We research the answer to your question, then proceed as described above.

     We technical writers can’t help you resolve problems with the GroupWise software. We refer you to the GroupWise Support Forum.

    NOTE: Response times vary.

    1.6 GroupWise Support Forum The GroupWise Support Forum (http://forums.novell.com/forumdisplay.php?&f=356) provides assistance from expert volunteer Knowledge Partners and helpful GroupWise users from around the world. If GroupWise isn’t working for you as documented, post your problem on the GroupWise Support Forum for free assistance.

    How Do I Find What I Need in the GroupWise User Documentation? 9

    http://forums.novell.com/forumdisplay.php?&f=356

  • 10 GroupWise 2014 R2 Client Frequently Asked Questions (FAQ)

  • 2 2GroupWise Windows Client FAQ  How do I change my password when I know my current password?  I’ve forgotten my password or use