Group3 Case Super Shamoo Presentation

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    Group 3 Case Analysis Presentation @ MDI, Gurgaon

    2nd Feb2013

    Super Shampoo Products

    And The Indian Mass Market

    Gaurav Mathur

    (25NMP16)

    KK Tiwari

    (25NMP50)

    Ajay Singh

    (25NMP48)

    The Team

    Manoj Gupta

    (25NMP27)

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    Context

    Suresh Venkatraman had always been fascinated with single use packaging, he was

    surprised, how shampoo as a category was transformed from an unaffordable

    product to an affordable products

    He had a firm belief that lower economic strata of consumers, specially in Rural

    market offered a huge potential for consumer products, [Bottom of Pyramid, BoP]

    Annual Household Income Life Style

    < INR .9 Lacs

    INR 0.9 2.0 Lacs

    INR 2.0 5.0 Lacs

    INR 5.0 10.0 Lacs

    > INR 10.0 Lacs

    No. of Households

    1

    2

    3

    4

    Deprived

    Aspirers

    Strivers

    Global Indian

    Seekers

    5

    1.2 Mn.

    2.4 Mn.

    10.8 Mn.

    91.3 Mn.

    101.1 Mn.

    http://images.google.com/imgres?imgurl=http://upload.wikimedia.org/wikipedia/en/thumb/2/23/Indian_Couple_on_Bicycle.jpg/180px-Indian_Couple_on_Bicycle.jpg&imgrefurl=http://en.wikipedia.org/wiki/Bicycle&h=250&w=180&sz=15&hl=en&start=1&tbnid=Vj2HXGk35I5f2M:&tbnh=111&tbnw=80&prev=/images?q=lower+class+indians&ndsp=20&svnum=10&hl=en&lr=&sa=N
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    Market Analysis The Rural Market

    Rural Market

    Rural India Urban India

    Comprised 12.2 % of world population

    720 ~ 790 million consumers witharound 160 million households

    PopulationProjection

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    Market Analysis The FMCG Market

    FMCG market in India was estimated at US$15 billion to $18

    billion and likely to grow to US $ 33 billion by 2015

    The growth of rural market in the contribution to FMCG is

    evident from fact that urban markets were once 50% of totalFMCG and had reduced to 29% as of 2010.

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    Market Analysis The Shampoo Market

    Total Hair market in India [2010]

    Market SizeAccounted by

    Shampoo

    ~ Rs 70 Billion

    ~ Rs 30 Billion [43%]

    Growth Rate Shampoo market: 14%

    HUL46%

    P&G24%

    Cavin

    Care18%

    Dabur7%

    Others5%

    Urban Rural

    Penetrationlevel

    [90%] [80%]

    Bottle

    Sachet

    (60%)

    (40%)

    (10%)

    (90%)

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    Problem

    New Product Super to be launched

    against branded products

    How to change perception of nonusers in rural

    market to convert into shampoo buying behavior?

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    Market Survey-Targeted Group

    Target Population:

    For the purpose of sampling ,the target population was defined in terms of

    elements, sampling units ,extent and time.

    Female aged 18 to 50 ,belonging to rural or semi urban households basis

    income classification (Annual household income of less than Rs 75000 or

    between 75000 and 150000)

    Category (shampoo) non users or low frequency users yet aware of the top

    three shampoo brands in the market

    Significant television media consumption and enjoys watching

    advertisements.

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    CognitionKnowledge &

    Perception

    ConationExpression

    to Buy

    AffectEmotion

    Tricomponent Attitudinal model

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    Cognitive Belief & Affective Aspects in Advertisement

    Clinic Plus Head & Shoulder ChikExposure to dirt and grime

    that impacts hair frombeing clean, healthy andstrong Solution - clinicplus contains and makeshair healthy

    Scientific Explanation

    and product componentinformation Cause and effect usinggraphics and scientificexplanation of productcomponent e.g. Vitazinc. , claim of 95% hairfall reduction

    Double conditioners in

    chik shampoo whichsmoothens the hairunder extremeconditions, perfectlydetangled hair[Offering differentvariants as per differenttraditionalrequirements]

    Mother InfluencerEmotional expression

    between mother &daughter [mother acts as aprotector and advisor ofdaughter], EmotionalCharge state - Negative topositive [Sadness or shame

    to happiness]

    Emotional factor Angle of attractiveness

    to opposite sex Courage to get closerwithout worrying aboutdandruffUse of celebrity facesKareena Kapoor and Saif

    Chick keeps your hairsoft, nourished and

    beautiful Eliminates distressbecause of tangled hair

    Cognitive

    Belief

    Af

    fectiveAspects

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    Cognitive Belief & Affective Aspects reflected by the respondents

    Clinic Plus Head & Shoulder ChikProblem Solving approach

    Affected component-Emotional charge state

    (Sadness/Shame to

    happiness)

    Testimony by experts

    [Dermatologist] ,Cognitiveapproach

    Generates perception ofSmooth hair under extreme

    conditions, Combination of

    Cognitive and Affective

    approach

    It makes me look beautiful

    It keeps my hair healthy and

    strong, It makes my hair

    smell fresh, great fragrance

    It prevents my hair fromgetting dandruff, It makes

    my hair smell fresh, great

    fragrance, recommended

    by hair experts,

    It makes my hair smellfresh, It keeps my hair

    healthy and strong, great

    fragrance, It keeps hair

    untangled & smooth,

    Consumer attitude

    developed is cognitive

    component than affective

    opposite to communicated

    Consumer attitude is

    developed is towards

    cognitive component same

    as communicated

    Consumer attitude is

    developed cognitive

    component and affective

    component as

    communicated

    Objective

    Respondent

    Difference

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    I will search for this brand when I go shopping next time

    I will buy shampoo only I find this brand, else I will not buy

    I will compare prices of different brands before I buy

    I will buy the brand because I like its advertisement

    I will buy the brand because I like its packaging

    I will buy the shampoo in sachet only

    I will ask the retailer about it before buying

    I will tell my friends and neighbors about my experiencewith the brand

    3 3.5 4 4.5 5

    Clinic Plus Head & Shoulder Chik

    Conative Beliefs How Strong

    3.9 2.7 3.0Buy Next Time

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    It has lot of chemical in it

    It prevents my hair from getting dandruff

    It makes my hair smell fresh

    It keeps my hair healthy and strong

    It has a great fragrence

    It is not different from any other shampoo

    it is an expensive shampoo

    It is recommended by hair experts

    It is for people with long hair

    It keep hair untangled and smooth

    it is used by celebrity

    It is a brand of my family

    It is shampoo I can trust for my hairIt makes me look beatuiful

    it makes me feel confident

    It is brand for those who are in outdoors

    It allows me to feel free and unworried

    it is a brand of youngester

    It is a shampoo for special occasion

    It reminds me of my childhood

    It makes me feel in controlThe person in this advertisement reminds me of myself

    It will make me refreshed and revived

    It will make me feel like everyone eys are on me

    It makes me feel taken care of by an expert

    I will ask my friends and neighbour about this brand

    1.5 2 2.5 3 3.5 4 4.5

    Clinic Plus H&S Chik

    Consumer Attitude towards 3 brands

    Cli i H d &

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    Beliefs that thebehavior leads tocertain outcome

    Evaluation of theoutcomes

    Beliefs that specificreferents think Ishould or should notperform the behavior

    Motivation tocomply with thespecific referents

    Attitude towardthe behavior

    Subjectivenorm

    Intention Behavior

    Theory of Reason Action Model

    Hair looks beautiful ,

    Used to wash oil from hair,

    Buy in sachets only,

    Makes hair strong and healthy,

    Feel more confident,

    Cleans hair better than soap

    Looks beautiful, healthy and stronghair smell fresh, great fragrance

    Prevents dandruff, smell fresh, Greatfragrance, recommended by experts

    Hair smell fresh, healthy &strong, Untangled and smooth hair

    ClinicPlus

    Head &Shoulder

    Chik

    3.9

    2.7

    3.0

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    Thank you